CASE MANAGEMENT
BABICM - rising to the post-pandemic challenges and opportunities in case management Vicki Gilman takes up the post of chair of the British Association of Brain Injury & Complex Case Management (BABICM) at a hugely important time as case management moves into a new post-pandemic chapter, following an unprecedented period where case managers rose to the diverse challenges presented by COVID-19 and helped to create a new future. One where technology and virtual communication will feature like never before; where the need to work in collaboration has never been greater; and where the creation of the Institute of Registered Case Managers (IRCM) will enable registration of case managers for the first time. While undoubtedly an exciting time with huge potential for case management, the challenges - and opportunities - for BABICM, as it too builds for the future on the foundations of its 25 years of expertise, are plenty. “Becoming chair was something that was first suggested to me about three years ago, and at that time I had no idea, as no-one did, that we would all see such huge change in our lives,” Vicki tells NR Times. “There were several things in the back of my mind then that I thought might be key themes - some of them remain the same despite what has happened since, although by no means all of them. I think a lot has been learned over the past 18 months that I don’t think we will
NRTIMES
go back from. So, in many ways, this marks a fresh start. “I’m immensely proud of how the whole case management sector responded, how we stepped up to the challenges and with such speed. Case managers are used to looking at complex scenarios in unique circumstances and working to find ways forward within the context of each case, The pandemic served up additional challenges which prompted a lot of innovation and different and new thinking, with plenty of opportunities. “As ever in case management we have taken the learning from everything we do, but this time case managers – along with everyone else - were juggling the unique changes in their own lives such as homeschooling children and supporting friends, neighbours and family members whilst continuing with their highly complex and confidential work to support each individual case by case.” Vicki, managing director of Social Return Case Management, takes over the BABICM chair from Angela
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