5 minute read
MAKING FLOORING RENOVATIONS AS PAIN-FREEAS POSSIBLE
“The staff works really hard at making sure our customers leave with a positive experience,” says End Of The Roll North Shore owner Brad Johnson on receiving another platinum award “So more than anything, I think this is just great for our staff to hear – thank you!”
Johnson and his entire team pride themselves in having created a warm, friendly environment that immediately puts customers at ease as soon as they enter the retail store on Main Street A no-pressure approach by the sales team is appreciated, and the staff’ s depth of knowledge about the products they sell encourages customers to make informed decisions when choosing their flooring The customer’s takeaway is that they are dealing with a trusted retailer Quite simply, they are in good hands
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End Of The Roll is a Canadian company with over fifty stores across the country, offering a variety of flooring types, including hardwood, laminate, luxury vinyl, carpet, and area rugs At least a dozen major brand names in flooring are available and sold at competitive prices The brand is well aware of both modern flooring trends and classic, timeless styles and colours, and can offer advice on products best suited to your space
When it comes to our homes, whether it be renovations or building from the ground up, finding trustworthy retailers and brands we trust is crucial Flooring choice and installation can be daunting, as we all want to get it just right, and in every room of the house At End Of The Roll, they provide “ a great product at a great price, and ensure our customers are comfortable during the whole process, ” says Johnson
The retailer stands behind the promise that their customers will be pleased, by stating that if there are any issues at all, they deal with it promptly and “at the end of the day, our customers will be happy with their floors ”
What else is the secret to success for End Of The Roll, compared to other flooring retailers? What sets them apart from other brands?
Johnson believes it’s all about clear communication offered by his team, making sure their customers understand and are walked through the timelines, know what to expect during the entire process of replacing old flooring or if starting fresh with a new home build Every step is explained, from removal of old floors to installing new flooring, right up to replacing that last baseboard Expectations are very clear, and that results in satisfied customers who feel heard and valued Like any upgrade to our homes, the financial investment can be substantial, and we all seek great value for our hard-earned dollars
“Usually getting your flooring done is close to the last step in any renovation process, and by that point, you ’ re done with it You just want to enjoy your home,” says Johnson “So, we make that last mile of reno work as pain-free as possible Our clients always claim it was so much easier than they expected”
Proud to be part of the business community on the North Shore, End of the Roll demonstrates their community spirit by supporting The Trilogy Foundation The foundation helps support families across Canada who have been affected by tragedy, disaster and poverty
“Thanks to everyone that voted for our team to be recognized for their efforts”
Favourite HairRemovalClinic
Cutie Pie Wax Bar
Lindsay Brown Owner
Making Sure Everyclientleaves Happy
“We go above and beyond to provide five-star service, a squeaky-clean environment, and fun atmosphere,” says owner Lindsay Brown “We’re lucky to have a superstar team of highly trained estheticians who make sure every client leaves happy”
Cutie Pie Wax Bar has two locations on the North Shore, and offers only the highest quality products used by an expert team of staff, in Instagramworthy salons
They offer full body waxing for all genders but are famous for their
2018-2022
Brazilian Bikini Wax Customers claim, “that was the least painful wax I’ve ever had,” says Brown Beyond waxing Cutie Pie offers lash lifts, brow lamination and spray tans, plus a newly launched laser hair removal service
“Thank you! We are honored to receive this award for winning five years in a row We couldn’t have done it with the support of our amazing clients and the hard work of our superstar team!”
WESTVANCOUVER
1570 Marine Drive | 604-912-0131
NORTH VANCOUVER
112-223 Mountain Hwy | 604-929-2202 cutiepiewaxbar.com
Favourite Women’sFashions
Little Pink DoorBoutique
Little Pink Door Boutique
“The moment you walk into Little Pink Door, you are transformed into a place of beauty, connection, and comfort,” says Colette Bennett, boutique owner “We are tickled pink!” she says of the Platinum Award Little Pink Door Boutique offers a stylish mix of women ’ s clothing, accessories, and jewelry “We provide the perfect blend of product, customer-focused experience and an in-store environment that fosters friendship, trust, and loyalty We believe that this perfect blend is why
2018-2022 are customers are loyal to Little Pink Door,” says Bennett of the boutique she opened in 2016
Giving back to the North Shore community is important to Bennett, with charities including NSCSS Sage Transition House, and their very first Little Pink Door’s Love In Action Event benefiting The Covenant House Held at the Capilano Tennis Club, this event featured a live auction fashion show that raised over $15,000
From February 18-20 the boutique is hosting a Queen Of Hearts Customer Appreciation event - enjoy discounts, prizes and surprise and delight!
111 - 2120 Dollarton Hwy, North Vancouver 604-770-1667 | littlepinkdoor.com
Favourite NeighbourhoodPub
Black Bear Neighbourhood Pub
Shore Disability Resource Centre and parent advisory councils
“A title and an accomplishment that we are both extremely proud of while being very humbled by all the love and support,” says general manager Grant Dawson in response to their recent platinum award
For over twenty-five years The Black Bear Neighbourhood Pub in Lynn Valley has been recognized as favourite neighbourhood pub on the North Shore “Guests are loyal because we try everyday to go the extra step for guests whenever we can We might not always achieve it, but we try every day,” says owner Ron Slinger “We offer good value and good service, and we get involved in the community,” says Grant “We get to know our guests, so they feel like part of the family”
Our Staff are an important part of the service the Bear provides their guests Some staff members have been with us since the pub opened Consistency is crucial in the success of any restaurant, and Black Bear’s guests praise the quality and value of their food “Food is our loyalty builder You can get a gin and tonic anywhere,” says Slinger Pub favourites like hearty homemade soups, chicken wings, and Instagram-worthy burgers are on offer, and their signature Southwest Chicken Tortellini is well loved Weekly specials, a “fresh sheet” menu, and an impressive selection of craft beers on tap make it all a pub should be The Bear’s homey feel, and cozy stone fireplace create an atmosphere that’s relaxed and fun A great place to watch the game, join in on Monday trivia nights and gather with friends The Black Bear Neighbourhood Pub values their important role in the community and contributes to local causes and charities by providing donations and door prizes, including the North
Presently faced with the possibility of the District of North Vancouver approving a tear down of the pub, Grant says, “if we can no longer be Lynn Valley’s go-to place, we wish to say thank you for all the love and support the community has provided us over the past quarter century We do however hope the District sees the value in keeping us and that we can continue being here for everyone in the community for a long time to come ”