In the office... and on the tools

Career starters

IN THE OFFICE...

AND ON THE TOOLS

Juggling an office manager’s role with a plumbing apprenticeship and a young family is all in a day’s work for Soren Ebbett, as NZ Plumber discovers.

Office Manager Soren Ebbett is just as likely to be seen holding a pipe wrench as a pen. Soren, who works at Peter Jackson Plumbing on the Kāpiti Coast, recently decided to start a plumbing, drainlaying and gasfitting apprenticeship so she could learn the nuts and bolts of the family business.

Gaining hands-on skills

“I knew what was down on paper but wanted to understand how the work is done in reality,” she says. “I signed up for the apprenticehip just over a year ago and am getting out on the tools as much as I can. I love being involved in jobs, and everyone has been really supportive and keen to show me how things are done. “Due to Covid-19 delays, I’ve only been on two block courses so far but I’ve got a lot of good bookwork and I’m really interested in gaining knowledge on the technical codes and standards. There’s so much to learn.”

Soren, who will be 30 next year, took a gap year after leaving school before completing a four-year degree in graphic design at Massey University in Wellington. During the holidays she helped out at the business, which is run by her parents Peter and Sonya Jackson. “I would do small graphic design jobs for them or answer the phones,” she says.

Before long, Soren realised she was getting a passion for the business and her role gradually developed from office admin to pricing work and project management of bathroom renovations and light commercial jobs. “Working in a family business has its moments but we’ve always been close and I’ve become very invested in it—wanting to do a good job and making sure it’s done right.”

Work life balance

During this time, she and her artist husband Marcus Ebbett also started their own young family, with sons Noah and Isaac now four and two-and-a-half. It’s a juggle for sure, but Soren says she’s managed to hold down her office job and begin her apprenticeship with huge support from Marcus and also her mum Sonya, who helps look after the boys when they’re not at pre-school, whilst still remaining heavily involved in the accounts and operational side of the business.

“This has allowed me the time to work from 7am to 5pm most week days, and I also handle the calls for our 24/7 emergency service during the weekend,” says Soren.

Soren training up son Isaac for the Office Manager role.

“It’s a fantastic career choice for any young woman who is practical, hands-on, a problem solver, and who likes to know how and why things work.”

SOREN EBBETT Office Manager, Peter Jackson Plumbing

Peter Jackson Plumbing has earned an excellent reputation with the Kāpiti Coast community, with the field and office staff of 15 providing primarily residential maintenance, renovations and upgrade services to a very high standard—earning the business the national Master Plumber of the Year Award in 2016.

“Peter is a Certifying Plumber, Gasfitter and Drainlayer, and has trained so many apprentices over the years,” says Soren. “He has high expectations and a strong work ethic, so we’re known for our incredible workmanship.”

Soren’s sons Isaac and Noah in their plumber uniforms, enjoying a play in their Peter Jackson Plumbing toy van. Soren at Safety ‘n Action in Porirua while on a working at heights course as part of her plumbing apprenticeship.

Soren can now count herself among those apprentices, as can her brother Oscar, 24, who completed a degree in industrial design before he too decided to become part of the family firm. “My younger sister Tayla also worked in accounts here until nine months ago, when she set up her own fashion design business,” says Soren.

Fantastic career for women

The customer service skills gained in her office role have stood Soren in good stead as an apprentice, she says, and people love seeing a female doing such a traditionally male-dominated job.

“It’s a fantastic career choice for any young woman who is practical, hands-on, a problem solver, and who likes to know how and why things work,” she says. “If you go straight into an apprenticeship, you are paid while you learn, and you’ll be qualified while you’re still in your early twenties.”

She admits that working with heavy tools and equipment can be a challenge, but says she has built her strength along the way and quickly learn the workarounds. “With larger copper bends, for example, I now know not just to use my arms but to leverage the weight using my knee or the floor. Most heavy-lifting jobs, like hot water cylinder installs, require two people for health and safety, and there’s no problem doing the smaller jobs on your own.”

As to where Soren sees herself in the next five years, Covid-19 has taught her that life can be very unpredictable. “When the most recent lockdown happened, Peter and Sonya were in Taupo, my brother was in Queenstown and everyone was ringing me asking what our plan was. We’d done it all before during the first lockdown, so we dropped the computers round to our office team’s homes and made our guys available for essential work.”

For now, Soren says her focus is on her own young family and maybe another sibling for her two boys. But with so much drive, skill and love of learning, the sky is the limit when it comes to her plumbing industry potential.