The County Service Center Celebrates One Year Anniversary and 100,000th Customer Feature

From left to right, OC Clerk-Recorder Hugh Nguyen, County Executive Officer Frank Kim, OC Board of Supervisors Chairwoman Michelle Steel, Second District, the County Service Center’s 100,000th customers Kristine Angeles and Paul Barreto, Vice Chairman Andrew Do, First District, and TreasurerTax Collector Shari Freidenrich.

The County Service Center (CSC) recently celebrated two major milestones: serving its 100,000th customer and its first anniversary.

On October 15, 2020, Orange County Board of Supervisors Chairwoman Michelle Steel, Second District, and Vice Chairman Andrew Do, First District, presented the 100,000th customer with a basket containing promotional items from the departments the CSC supports.

To celebrate the one year anniversary on September 3, 2020, CSC staff received County mugs filled with treats.

The CSC, located in the County Administration South building, provides the 3.1 million residents in Orange Paul Barreto and Kristine Angeles, the County Service Center’s 100,000th County with an array of County services offered by the customers, fill out paperwork for their marriage certificate. Clerk-Recorder, OC Public Works, Treasurer-Tax Collector and County Information Desk. A key goal of the CSC is to connect the customer to a full range of county services at one location, whether through in-person assistance or technology. The County Information Desk assists customers with additional information and services needed to navigate the County of Orange.

In light of the COVID-19 pandemic, the CSC staff continued to serve customers even during the shut-down via phone, online and mail. Since the CSC reopened June 10, 2020, the four departments have provided 22 on-site services to an average of 330 customers who visit the CSC each day. Customers can complete their in-person transactions within an average of eight minutes, which includes the check-in and wait time. With a wide range of services offered at the CSC, customers can receive multiple services in just one visit, whether it’s to obtain copies of birth certificates, pay property taxes, process building permits and/or obtain general information about any County services.

For more information about each department’s services, please visit their websites below.

Clerk-Recorder: http://www.ocgov.com/gov/clerk/ Treasurer-Tax Collector: https://www.ttc.ocgov.com/ OC Public Works: https://www.ocpublicworks.com/gov/pw/ds/