Our 2019–2020 report
A message from Sarah Hunter Officeworks is dedicated to operating a responsible and sustainable business that supports our team, customers and the communities where we live and work. The Officeworks Positive Difference Plan is our long-
To inform our 2025 strategy and goals, we’ve drawn
term approach to supporting our team, enhancing
on our experiences, learnings and stakeholder
our connection to local communities, reducing our
consultation to ensure we are putting people
environmental impact and sourcing products in
and the planet at the heart of everything we do.
sustainable and responsible ways.
Our focus for the year ahead is to launch our 2025
The past 12 months have been a particularly
strategy and take a leadership position with our
challenging time for many households and
partners and suppliers to ensure our operations
businesses across Australia. We saw the devastating
remain COVID safe. As part of our focus on people,
bushfires affect many communities during the
we’ll establish our Diversity & Belonging strategy,
summer period, followed by the hardships faced
grow connections with our local communities
by so many Australians due to COVID-19.
through initiatives such as Round Up to Make A
The safety, health and wellbeing of our team members and customers has always been the priority for me and for Officeworks, and this year has been no different. In response to the bushfires and COVID-19, we implemented a number of best practice measures across our business to protect our team members, customers and partners. And in a year when the community needed us more than ever, together with our customers, we were able to contribute more than $5.5 million to our national partners and initiatives, Bushfire Relief and a number
Difference, whilst supporting our national partners to improve student’s access to education. Our focus on the planet will see us continue the roll out of recycling stations in the store renewal program, set new carbon emission targets and offer our customers a wider range of greener choices. Our positive progress would not be possible without the support, commitment and positive spirit of our team members, customers and our partners who all play an important role to help us make bigger things happen.
of local community groups. This year also marked the end of our first fiveyear Positive Difference Plan, and we are pleased with what our team together with our customers, suppliers and other stakeholders have achieved.
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Sarah Hunter, Managing Director
Cover: Our Ringwood team, lead by Store Business Manager Brendan Nech, became the first Officeworks store to manage their operational landfill waste with a 240lt household bin in November 2019 Right: Team members at our support centre family fun day to raise funds as part of our bushfire relief appeal
Contents
Making a positive difference................................... 4
Reducing our operational waste to landfill.......... 32
Our Positive Difference highlights........................... 8
Partnering with the World’s Biggest Garage Sale................................................................. 34
Our People & Communities..................................... 10
Helping customers to recycle e-waste................. 36
Safety, health and wellbeing.................................. 12 Diversity and belonging............................................ 14 Celebrating Aboriginal and Torres Strait Islander engagement............................................... 16 Connecting with our communities........................ 18 Supporting local communities ............................... 20 Our national partnerships........................................ 22 Environment............................................................. 24
Responsible Sourcing.............................................. 38 Ethical sourcing and modern slavery................... 40 Sourcing paper and wood sustainably and responsibly........................................................... 44 Reducing impacts from product packaging...... 46 Our partners............................................................. 48 Our priorities for financial year 2020–2021............. 50
Restoring Australia: two-for-one tree planting... 26 Reducing our carbon emissions............................. 30
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Making a positive difference For more than 26 years, we have been passionate about helping our customers make bigger things happen at home, at school and at work. With 167 stores Australia-wide, more than 40,000
This year also saw our biggest ever yearly
products available on our website, a national call
contribution to local community groups and national
centre and a business team helping businesses
partners. Thanks to our generous customers, we had
start, run and grow, we’re committed to making the
our largest Back to School Appeal raising $1.4 million
experience easy and engaging for our customers,
for The Smith Family and saw 3,780 Aboriginal and
however they choose to shop.
Torres Strait Islander students supported via our Wall
Our team is our greatest asset and we wouldn’t be where we are today without the collective passion,
of Hands fundraiser for The Australia Literacy and Numeracy Foundation.
dedication and talent of our more than 8,000 team
We also made strong progress on our goals to
members across the country. We’re focused on
reduce our impact on the environment. We have
creating an empowering, open and innovative
now planted 603,000 trees since the launch of the
team culture where people love coming to work.
Restoring Australia initiative in 2017, restoring more
Our Positive Difference Plan aims to put people
than 1,400 hectares. We also had a six per cent
and the planet at the heart of everything we do.
reduction of direct carbon emissions on the prior
Our 2020 goals are focused on:
year and reduced our waste sent to landfill by
•
Supporting the aspirations of our team and enhancing our contributions to communities
•
Sourcing products in sustainable and responsible ways
•
Reducing our impact on the environment
26 per cent — with 86 per cent of all operational waste recycled. Our 2025 strategy sets out ambitious goals we’re aiming to achieve over the next five years and how we’re committed to helping make a positive difference every day.
The safety, health and wellbeing of our team members has never been more important than over the past 12 months. Our continued focus on providing a safe workplace was reflected in the delivery of our safest year yet, with 7.9 injuries per million hours worked.
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Team members at our second largest store in Townsville, Queensland
Our five-year achievements Launched in 2015, this year concludes the first iteration of our Positive Difference Plan. Our team, customers, community partners, suppliers and other stakeholders have a lot to be proud about. Some of our highlights include;
People and Community
Environment
Responsible Sourcing
59%
26%
reduction in team member injuries (TRIFR of 19.2 in FY2015 to 7.9 in FY2020)
reduction in direct carbon emissions
Enhanced scope of the ethical sourcing program, improving working conditions of those within the Officeworks supply chain
A total of
Recycling rates up from 63% to
90%
$18.5m community contributions
86%
of all paper products sold either FSC certified or made from 100% recycled paper (up from 37%)
5
Our key priorities
6
People and Community
The Environment
Responsible Sourcing
We will support the aspirations of our team and our communities
We will contribute positively to the planet and help our customers to do the same
We will source products and services in sustainable and responsible ways
Local Community
Reduce Carbon Emissions & Energy
Sustainable Wood & Paper
Safety, Health & Wellbeing
Product Stewardship
Ethical Sourcing & Labour
Equality, Diversity & Belonging
Resource Usage
Supporting the United Nations Sustainable Development Goals: 4, 5, 7, 8, 12, 13, 15
Team members at our ‘Pens Down’ fundraising day for the Officeworks Bushfire Relief
For financial year 2020, our priorities were; • Improving the health and wellbeing of our team • Continuing to build our teams’ diversity of thought and sense of belonging • Increasing our connection with local communities • Reducing energy and emissions of our operations • Continuing to invest in responsible sourcing • Sourcing paper and wood responsibly • Reducing our operational and customer waste
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Our Positive Difference highlights Financial year 2019 – 2020
7.9
injuries per million hours worked, our safest year yet
Diversity and Belonging
strategy launched, across four diversity pillars of Thought, Identity, Accessibility and First Nations
$5.5m
total community contributions supporting local and national causes
2,290
students supported through The Smith Family’s Learning for Life Sponsorship (through customer and Officeworks contributions of $1.4m)
3,780
students supported within Indigenous communities via The Australian Literacy and Numeracy Foundation
Team members and students as part of our annual ‘Wall of Hands’ appeal
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Landholder Charles Massy, and Greening Australia Ecologist, scientist Nicki Taws at our Restoring Australia planting site in Monaro
603,000
trees planted since the launch of Restoring Australia, restoring more than 1,400 hectares
6%
reduction of direct carbon emissions on the prior year
86%
of all operational waste was recycled, with waste sent to landfill reduced by 26%
1,061 tonnes
of e-waste diverted from landfill through our customer recycling programs, up 22% on the prior year
90%
of all paper products sold either FSC certified or made from 100% recycled materials (up from 81% on the prior year)
9
Our People and Communities
Our commitment is to support the aspirations of our team and our communities. Initiatives include: • Safety, health and wellbeing of our team • Diversity and belonging • Building even stronger local community partnerships
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Team members raise a hand for literacy as part of our annual ‘Wall of Hands’ appeal
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Safety, health & wellbeing
We are committed to keeping everyone safe by creating an environment free from harm, which includes physical safety as well as individual health and wellbeing. Improvement in our safety performance continued
monitor adherence to social distancing, with zero
to progress this year with the Total Recordable Injury
non-conformances identified. On 30 June, a team
Frequency Rate (TRIFR) reducing to 7.9 for 2020. In
member’s positive case of COVID-19 was detected
real terms, this means that over the last 12 months,
at the Laverton Customer Fulfilment Centre, after
66 team members suffered a reportable injury. The
which point actions were instigated to remedy the
most common of these injuries related to manual
situation, including testing of team members and
handling and slips and trips. Whilst one injury is one
a deep clean of the site.
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too many, a TRIFR of 7.9 represents a 7.0 per cent reduction when compared to FY2019. Improvements in safety performance were supported by the implementation of the workflow incident report e-form, used for reporting incidents and determination of corrective action implementation. The initiative has increased focus on incident reporting and implementation of risk mitigation strategies. The strategic focus for safety and wellbeing was
We will continue to educate team members and customers on the changing landscape to prioritise their safety and wellbeing. In addition to monitoring and adapting to the ongoing risks of COVID-19, during FY2021 we will launch our health and wellbeing strategy; Your Best Life. This aims to encourage team members to take the time to focus on both their mental and physical wellbeing, with programs that support wellbeing for the mind, body and soul.
rapidly transformed in the second half of the year, as we responded to risks caused by the COVID-19 pandemic. Recognising the urgency and severity of the risk, we introduced an agile approach to new protocols for managing exposure to COVID-19. This enabled us to adapt as the situation changed to prioritise the safety of team members and customers. As at 30 June 2020, our facilities were inspected 42 times by government agencies to
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1
The total recordable injury frequency rate (TRIFR), is the number of lost time injuries, restricted duties injuries, and injuries requiring treatment by a medical professional per million hours worked
A team member wiping the in-store hygiene screens down as part of our COVID-19 safety measures
Total recordable injury frequency rate (TRIFR) TRIFR
Source: Envizi
Total team members
8,500
25
20
19.2
8,100
15.9 7,700
15
11.9 1 10.2 10
8.5
7,300
7.9
6,900
5
6,500
0 FY2015 1
FY2016
FY2017
Restated due to maturation of data
FY2018
FY2019
FY2020
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Diversity and belonging
We value the importance of diversity and inclusion, including the value it brings to the business and the sense of belonging team members feel when they are accepted and valued at their place of work. During FY2020, we maintained our balanced
The strategy covers four key pillars:
leadership position of 45 per cent. As at 30 June
•
2020, there were 190 Aboriginal and Torres Strait Islander (ATSI) employees working across Australia, with 52 of those employed during FY2020 as we continued to focus on attracting and retaining Indigenous team members. As a business, we recognise that diversity can take many forms, including through individual life experiences, skills, abilities, age, ethnicity, religious and cultural backgrounds, family status or sexual orientation. As a result, during FY2020 we developed a Diversity and Belonging strategy that aims to broaden our approach to diversity and create an even more inclusive working environment.
Thought—Celebrating and bringing together diverse perspectives
•
Identity—Recognising and supporting our diversity at Officeworks
•
Accessibility—Ensuring Officeworks is accessible for all team members
•
First Nations—Respecting and recognising Australia’s First Peoples
Our Diversity and Belonging pillars are focused on making real change for our team members across workplace flexibility, so we can remove bias and work collaboratively; on recognising and supporting our differences so we can create a sense of belonging for our LGBTIQ+ team members; and
Our strategy was developed through discussions
creating a greater awareness of our First Nations
with our team members in focused workshops
People through Cultural Awareness activities and
and through survey feedback. As a result, diversity
employment opportunities.
pillars were established under the topics of Thought, Identity, Accessibility and First Nations, with initiatives aimed at creating a culture of belonging. By implementing this strategy, we expect to deliver improvements across team performance and decision-making, ultimately enhancing our overall business results. Each pillar is sponsored by a
At Officeworks, we want to celebrate the inclusion of everyone, regardless of wherever you come from, what it is you believe, or your story. We aim to build a culture of belonging that is reflected in the everyday behaviours demonstrated by team members at every location and at every level.
member of our Officeworks Leadership Team.
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Accessibility
First Nations
Thought
Identity
We value the diversity that our more than 8,300 team members bring to our business
Balanced leadership (%) Source: Officeworks
Female Leadership
35.4%
35.1%
37.4%
41.2%
44.2%
43.5%
FY2015
FY2016
FY2017
FY2018
FY2019
FY2020
100
80
60
40
20
0
Officeworks defines leadership positions as managers and senior professionals, senior managers, general managers and store business managers. In FY2020, there were 968 positions that met this criteria.
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Celebrating Aboriginal and Torres Strait Islander engagement One of our goals is to ensure our workforce reflects the communities we serve. This is reflected in the First Nations pillar of our Diversity and Belonging strategy. Our First Nations pillar is focused on respecting and
Clontarf assists us in recruiting team members whilst
recognising Australia’s First People, so that we can
providing placement mentoring support, acting
build an even greater understanding and stronger
as a conduit between new team members and the
relationships with our team members and the
store leadership team. Our end goal is to see several
communities in which we live and work. This pillar
Academy members graduate from high school
includes an actionable plan to ensure we reach
and move into full-time employment within our
our goal of three per cent Indigenous team member
store network.
representation across our workforce. We will achieve this through internal cultural competence training and development for our leaders, collaboration with our partners and employment programs.
Manager and her team of 70 have developed a strong relationship with their local Clontarf Boys Academy. This year they interviewed and
We are committed to building relationships and
subsequently hired eight young men. These team
playing an active role in Indigenous communities
members are excited to be working in their local
across Australia. As part of this, we aim to provide
community and earning an income to help support
a culturally safe and inclusive work environment with
their respective families. Aside from employment
a focus on providing employment opportunities
opportunities, the Townsville team enjoy visiting
for Aboriginal and Torres Strait Islander people.
Clontarf, playing sport and sharing breakfast with
We are proud of our partnership with the Clontarf Boys Academy, where we not only support
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Denise Brown, Officeworks Townsville Store Business
students as well as assisting with resume writing and interview preparation for those applying for jobs.
Indigenous students by providing employment
We look forward to an ongoing partnership with
opportunities but help them to develop the
Clontarf across all states and territories and believe
social skills and confidence to succeed
this partnership will help us achieve our goals set
in a work environment.
out in our First Nations Strategy.
Avondale Park property manager Oral McGuire performs a ‘Welcome to Country’ for our team members during a visit to our Restoring Australia planting sites east of Perth
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33.6%
Connecting with our communities We are committed to increasing connections with communities at a local, regional and national level and being a part of where we live and work. During times of adversity, customers and team members have shown that the best outcomes can be achieved by working together to create meaningful relationships and providing support to those who need it most. During FY2020, our business, along with team
By responding to the issues that matter most to
members and customers, contributed a record of
local communities in a timely and meaningful way,
$5.5 million directly and indirectly to local community
our team members and customers contributed over
groups and national partners. By continuing to build
$334,000 towards bushfire relief to support students,
a closer connection with national causes, our team
schools and communities. In addition, over 1,000
members and customers contributed $2.3m through
small local businesses were provided signage printed
appeals which have provided 2,290 students with
by our Print, Copy and Create centres to enable
a Learning for Life scholarship from The Smith Family,
them to trade safely throughout COVID-19.
1,500 literacy packs and supported 3,780 Indigenous students through the Australian Literacy and
In the year ahead, as communities and organisations face a period when support is most
Numeracy Foundation.
needed, we will continue to focus on embedding
FY2020 was a particularly challenging time for
localised engagement that supports businesses
many people and organisations around Australia.
and community organisations, whilst continuing
During the devastating bushfires and the COVID-19
to grow the support of national partnerships.
pandemic, we were challenged to adapt the ways in which we supported communities, including the way our fundraising appeals were executed.
FY2020 community contributions by sector ($) $108,152
Source: Envizi
$989,843 $1,511,996
Local community Education
$334,468
Emergency relief
$2,542,199
Environment Health
18 32.5%
44.2%
45%
$5.5m contributed to communities with a focus on education and environmental causes
Team members volunteering as part of The Smith Family’s annual toy and book appeal
Community contributions ($ million) Direct
Indirect
Total
Source: Envizi
6
5.5
5
4.1 4
3.7 3.1
3
2.5
2
0.5
1.3
1.2
1.0
0.9
2.4
7.9
1.7
1.5
1
2.6
2.4
1.5
0.8
0.3
0 FY2015
FY2016
FY2017
FY2018
FY2019
FY2020
Direct contributions are donations made directly from Officeworks in the form of cash or physical product donations. Indirect contributions are donations made by third parties including customer donations, or team member donations through our national appeals and initiatives.
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Supporting local communities Local connections during bushfire relief The devastating bushfires over December and January affected many local communities across the country. As a business, we focused our support on helping students, schools and families, working closely with our national partners, The Smith Family and the Australian Literacy and Numeracy Foundation, to identify the best way we could help. We saw communities across Australia come together
The introduction of workplace giving also saw over
with our teams during this challenging time, to help
100 team members donate directly to the Red Cross
those who needed it most.
Disaster Recovery Relief fund. We then matched all
One example of this was the ‘Pens Down’ fundraising day on 24 January 2020. Over 300 team members
the total contribution to $334,000.
from our East Bentleigh Support Office, Geeks2U and
Across our network, many stores displayed
Wesfarmers Corporate Office ventured into stores
support at a local level, identifying opportunities
to lend a hand and raise funds for the Officeworks
themselves to help communities facing hardship.
Bushfire Relief.
The team at the Officeworks store in Nowra were
With the generous support of our customers, we raised over $152,000 for our national partners who used the donations to help families and students in bushfire affected communities.
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team member and customer donations to bring
directly impacted by the fires and faced their own challenges at both home and work. Despite these challenges, the team worked with the local SES to source essential supplies such as water, milk and school supplies for families in the region.
Activities for the Officeworks Bushfire Relief included kids art and craft
Print, copy and create a brighter future Small businesses are at the heart of our local communities and this year we have witnessed the incredible hardships they have faced due to COVID-19, as well as the pressures to change their business models to continue providing products and services to customers safely in line with government restrictions. With a footprint in 167 communities across Australia,
communities. The connections we have built through
we know that building and maintaining meaningful
this initiative are a testament to our passionate
connections with the communities in which we live
team members. We are committed to fostering the
and work is an important part of who we are. To that
relationships with these small businesses through
end, we wanted to help local businesses stay open
and beyond COVID-19.
and operate safely during the pandemic. Our store teams went out into their local communities and offered assistance, such as free printing services to create social distancing signage, takeaway food menus, shop front posters, floor decals and any other assets they needed to continue to trade safely. Through this initiative, we were able to support
“Officeworks’ very simple but much needed initiative made us feel that we, as one community, are working together to get through the crisis.” Wilbur Montalban, Descanso Café.
more than 1,000 small local businesses across 120
Our Managing Director, Sarah Hunter, providing her local cafe with signage from our Print & Copy centre
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Our national partnerships
The Australian Literacy and Numeracy Foundation Now in its sixth year, our partnership with The Australian Literacy and Numeracy Foundation (ALNF) continues to work towards closing the Indigenous literacy gap. In September 2019, with the support of our
impact children’s school readiness, engagement
customers, the annual ‘Wall of Hands’ Appeal
and attendance.
raised $812,588. This provided 1,500 Indigenous students with literacy packs and supported the Early Language & Literacy (EL&L) programs at Gillen Primary in Alice Springs, APY Lands in South Australia and on Palm Island, Queensland. In addition, the money that was raised will support 250 early learning centres and schools spanning 18 regions across Australia. The EL&L program is an innovative and best practice program that targets vulnerable communities that may be experiencing challenges, including health and developmental issues, trans-generational illiteracy, and disengagement from education. Adults in the community are provided with the tools and strategies they need to support students and families facing these issues and positively
Gillen Primary School have excitedly shared recent positive NAPLAN results, showing that Year Three students have exceeded the Northern Territory mean score for the first time in eight years. The school attributes this change to increased support and training from ALNF. We are proud to have played a role in this achievement. This year, our support went beyond the EL&L program to include ALNF communities directly impacted by the devastating bushfires. Over $86,000 was contributed to support schools and early learning centres in Taree, Bowraville, Macksville, Bellbrook and Willawarrin. ALNF also helped 360 students with individual needs as well as providing school supplies, equipment and gift cards for essential supplies.
Team members from our support centre show their support for improving Indigenous literacy and numeracy
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The Smith Family One in six Australian children and young people are living in poverty, and research shows there are gaps in educational achievement in students facing disadvantage. We are committed to supporting the education of
Our team also came together with The Smith Family
students across the country, and our longstanding
by volunteering at their annual Toy and Book Appeal
relationship with The Smith Family is a partnership
and creating and selling reusable shopping bags
that continues to resonate with both our customers
available at point of sale.
and team members.
In addition, with our customers, we contributed
We support The Smith Family’s Learning for Life
$179,000 that went towards additional support
program, which helps create a better future
payments for students and families impacted
for children. We provide financial assistance to
by the bushfires, as well as donating $50,000 worth
help disadvantaged families pay for their child’s
of Officeworks gift cards to help families get back
education and essential school supplies such
to school with essential school supplies.
as textbooks, uniforms and excursions that they often go without. In 2020, with the support of our customers, we delivered our most successful Back to School Appeal to date, contributing over $1.4m. This will provide 2,290 students with a Learning for Life Scholarship.
The Smith Family’s CEO Lisa O’Brien presenting team members with a students framed artwork to thank them for their support
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Environment
Our commitment is to reduce our environmental impact. Initiatives include: • Restoring Australia: two-for-one tree planting • Reducing our direct carbon emissions • Reducing our operational waste sent to landfill • Assisting customers to recycle more electronic waste
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Landholder Charles Massy inspects some recently planted trees at our Restoring Australia planting site in Monaro
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Restoring Australia: two-for-one tree planting Restoring Australia is our long-term commitment to making a positive difference to the environment, by planting two trees for every one used, based on the weight of paper products our customers purchase. Not only are we supporting native wildlife, landholders and communities that benefit through the tree planting and land restoration projects, but we are also empowering our customers to make more sustainable purchases simply by shopping with us. There are regions across Australia where up to
During the year, planting commenced in the Monaro
85 per cent of the natural landscape has been
region in the NSW Southern Tablelands. Over the past
lost. By working with Greening Australia, these
decade, the region has suffered a significant loss to
landscapes can be restored, establishing native
eucalyptus trees, which is having a crippling impact
plants, rejuvenating bushland and helping local
on the landscape. Greening Australia is working to re-
wildlife flourish.
establish woodlands across the Monaro region and
Since launching the program in July 2017, more than 603,000 native trees have been planted at 15 sites across Australia, restoring over 1,400 hectares
achieve landscape-wide restoration, with the aim that the koalas nearby will return, enticed by an abundance of healthy eucalypts.
of land and providing habitat for 15 threatened or
We recognise the importance of tree planting
endangered species. Each planting site faces its own
and land restoration, including the role it can play
unique challenges. Thanks to the team at Greening
to sequester carbon and contribute to limiting the
Australia, solutions are designed to achieve the best
effects of climate change. These results have only
environmental outcome. This includes identifying
been achieved thanks to our customers that choose
the most suitable native species to plant, the type
to purchase paper products from us, and our planting
of habitat needed for native wildlife to thrive and
partner Greening Australia for undertaking the
the best methods to protect seedlings from threat
groundwork and ongoing maintenance.
to ensure long‑term survival. A recent sighting of the very rare and nationally endangered Australian Painted Snipe at our wetland restoration site at Mungalla Station, Queensland, highlights the impact the restoration work is having. It is the first recorded sighting in the area as the number of these birds has significantly declined over time due to a loss of suitable wetland habitat. The restoration work at the site is undertaken in close collaboration with Mungalla’s Nywaigi traditional owners, helping the Mungalla wetland ecosystem thrive. 26
Since launching the program, over
1,400ha of land has been restored
Landholder Charles Massy, and Greening Australia Ecologist, scientist Nicki Taws at our Restoring Australia planting site in Monaro
Restore woodland ecosystems
Improve habitats for threatened species
Rejuvenate existing bushland
Plant up to 20 native seeds and seedlings into each planting site
Provide a new home for local wildlife like the Eastern Barred Bandicoot
Reconnect key areas of habitat to help foster biodiversity 27
Restoring Australia planting sites Trees planted
Hectares
Trees planted by state 45,000
Landholders supported
Volcanic Plains, VIC
102,795
9,600
191
23
The Victorian Volcanic Plains stretch from Melbourne to the South Australian border, covering an area of 22,000 square kilometres. Plantings in this area are helping to restore these natural temperate grasslands, which are home to eight nationally threatened animal species and also of high cultural significance for local Aboriginal peoples.
187,568 111,032
TAS
Endangered or threatened species protected:
VIC
•
Corangamite Water Skink (threatened)
•
Growling Grass Frog (endangered)
SA NSW
124,900
125,795
WA QLD
Source: Greening Australia Total trees planted since launch in 2017
Wheatbelt, WA
45,000
28
Eyre Peninsula, SA
45
2
84,900
133
1
A legacy of extensive clearing in the WA Wheatbelt region has resulted in widespread land degradation. Planting across the Wheatbelt sites is revegetating areas to combat erosion and salinity. These plantings are also designed to improve habitat for several endangered species, including three types of black cockatoo: Carnaby’s, Baudin’s and the Forest Red-Tailed Black Cockatoo.
Plantings at this site north of Port Lincoln on the Eyre Peninsula are restoring woodland habitat to support a host of threatened and declining species. The project is part of a wider landscape-scale effort to protect and restore areas of Sheoak Grassy Woodland, an ecological community that has recently been nominated for listing under the Environment Protection and Biodiversity (EPBC) Act.
Endangered or threatened species protected:
•
•
Carnaby’s Cockatoo (endangered)
•
Baudin’s Cockatoo (endangered)
•
Forest Red-tailed Black Cockatoo (endangered)
Endangered or threatened species protected: Malleefowl (vulnerable)
Reef Aid, QLD
9,600
Monaro, NSW
10
3
21,388
137
29
Lake Mary and Lake Serpentine regions are coastal wetlands in one of the Great Barrier Reef catchments. This project is restoring wetlands to reduce pollutants ending up in the Reef, improving water quality and increasing the Reef’s resistance to climate change. The plantings also aim to provide habitat for species such as Barramundi, the White-throated Snapping Turtle and the Plumed Whistling Duck.
The Monaro region is an iconic farming district within the NSW Southern Tablelands. Over the past decade the region has suffered a devastating loss of trees due to dieback of the dominant species, Eucalyptus viminalis or Ribbon Gum – which happens to be a primary forage species for the Koala. These restoration plantings are designed to support many species in the Monaro, as well as hopefully enticing nearby Koala populations to return.
Endangered or threatened species protected:
•
•
White-throated Snapping Turtle (endangered)
•
Australian Painted Snipe (endangered)
Endangered or threatened species protected: Superb Parrot (vulnerable)
Riverina, NSW
34,400 Otways, VIC
23,000
11
4
The Central Otway - Carlisle River area on the Otway Plain is home to a diverse range of vegetation, large areas of which has been cleared and modified, leaving depleted forests and vulnerable riparian scrub. This project is strategically replanting areas to build habitat linkages with nearby patches of remnant bushland.
223
6
The Riverina is one of the food bowls of Australia, producing fruit, wheat, beef, lamb, wool, vegetables, cotton, nuts and aquaculture products. The extensive development for agriculture has, however, impacted on the extent and condition of native vegetation and wildlife. Plantings at this site are specifically targeted to create habitat for the Superb Parrot. Endangered or threatened species protected: •
Superb Parrot (vulnerable)
Southern Highlands, NSW
55,294
177
3
The Southern Highlands, south of Sydney, are home to the criticallyendangered Regent Honeyeater and Swift Parrot. This project aims to help reverse the decline of these threatened species by re-establishing the Regent Honeyeater and Swift Parrot’s migratory habitat across degraded land within the Wollondilly catchment. Endangered or threatened species protected:
50
Swift Parrot (critically endangered)
Endangered or threatened species protected: Glossy Black-Cockatoo (endangered)
187,568
1
The North Cape Revegetation Project on Kangaroo Island, about 100km southwest of Adelaide CBD, aims to increase the abundance of feeding habitat for the endangered Glossy BlackCockatoo, which relies on mature Drooping Sheoak cones for food.
•
Regent Honeyeater (critically endangered)
•
Tasmania Island Ark, TAS
Kangaroo Island, SA
40,000
•
452
19
Tasmania is the last refuge in Australia for many small mammals, such as the adorable Eastern Barred Bandicoot, Eastern Quoll and Eastern Bettong. They were all once common across south eastern Australia, but their populations and habitat are now in decline. Plantings here are designed to create corridors of bushland habitat across the island, supporting species to increase their numbers and spread. Endangered or threatened species protected: •
Eastern Barred Bandicoot (vulnerable)
•
Eastern Quoll (endangered on mainland Australia)
•
Eastern Bettong (near threatened)
29
Reducing our carbon emissions We acknowledge the scientific consensus on climate change and support the 2015 United Nations Paris Agreement, which aims to limit global temperature rise this century to well below two degrees Celsius. The path to achieving this requires a coordinated approach to reduce carbon emissions within direct and indirect control. In 2019, we established a target to reduce carbon
In addition to reducing emissions within our direct
emissions by 25 per cent by 2025 on FY2018 levels.
control, during FY2020 we engaged a consultant
During the period, our progress continued, reducing
to provide a detailed analysis of the emissions
emissions by six per cent on the prior year which has
generated throughout our supply chain, which
resulted in a 12 per cent reduction on FY2018 levels.
will be used to inform areas of opportunities.
These reductions have primarily been achieved through energy efficiency initiatives that have the added benefit of reducing electricity costs or mitigating price increases.
eastern Australia during the summer of 2019–2020 served as a reminder of the impacts caused by a changing climate, which includes extended
Historically, our approach to reducing carbon
and more severe bushfire seasons. As part of
emissions has been achieved by reducing energy
the Wesfarmers Climate Change Policy, we
consumption in the first instance. This includes
undertake scenario analyses to help identify
energy efficiency initiatives such as the installation
physical and transitional risks and opportunities
of LED lighting and building energy management
caused by climate change and associated
systems that optimise and regulate energy use.
mitigation strategies.
During FY2020, as this phase reached maturity, we initiated the next phase of our carbon emissions reduction strategy which focuses on increasing the use of renewable energy. This will see the installation of on-site solar generation at several sites, with the first 10 stores expected to be completed by December 2020. The implementation of onsite solar forms a key part of our approach to reducing emissions.
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The devastating bushfires experienced across
We are committed to taking meaningful climate action, which includes reducing carbon emissions to limit the worst impacts of climate change.
99% of our stores have LED lighting on the shop floor
We have implemented energy efficiency, such as LED lighting, in the majority of our stores
Greenhouse gas emissions1 Thousand tonnes CO2e: ‘000
60
59
Store network
Source: Envizi
57
170
51
49
50
165
46 43
40
160
30
155
20
150
10
145
0
140 FY2015
1
FY2016
FY2017
FY2018
FY2019
FY2020
Includes scope 1 and 2 emissions, the majority of which are related to our operational electricity use
31
Reducing our operational waste to landfill Embedding a culture of waste avoidance and resource recovery reduces environmental impacts from waste disposal and makes better use of the resources available. At the same time, this provides a financial benefit by reducing operating expenses associated with waste management. During the FY2020 year, we continued to make
Whilst it is the individual actions of all team members
progress, with total waste generation down seven
that contribute to effective waste management,
per cent and waste sent to landfill down 26 per cent
we acknowledge that behaviour change is the
from the prior financial year. The inclusion of non-
most challenging aspect. To address this, we’ve
financial KPIs into store teams’ balanced scorecards,
focused on making recycling easy, by implementing
such as store recycling rates, contributed to greater
educational signage, optimising recycling service
accountability that resulted in 86% of all waste
schedules and sending team members from 10
recycled during FY2020.
stores to a dedicated waste and recycling workshop.
Reducing waste sent to landfill was achieved by
As we work towards becoming a zero-waste
taking a strategic approach to waste management
business, in FY2021 we will focus on embedding
that is informed through waste analysis and
our winning formula for best practice waste
monitored by regular performance reporting.
management, articulated as the Four Steps to Less.
Initiatives to address problematic waste streams
This approach empowers our team members to
during FY2020 included implementing a polystyrene
become zero-waste champions by embracing the
recycling service, launching a trial to repair and
right values of reduce, repair, reuse and recycle,
repurpose faulty or damaged furniture and working
followed by having the right bins, in the right place,
with suppliers to move to reusable transit pallets
which are serviced at the right time.
instead of single-use pallets.
26% reduction in waste sent to landfill from FY2019
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This year we implemented new signage to help educate our team members on best practice waste management
Waste and recycling Landfill (tonnes)
Recycled (tonnes)
Recycled (percentage)
Source:Envizi
6
100%
5.2 5
5.1 90%
4.6
4.5
4.4
4
80%
3.5
3
70%
2.5 2.1
1.9
2
60%
1.4 1.1 1
0.8
0
50%
40% FY2015
FY2016
FY2017
FY2018
FY2019
FY2020
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Partnering with the World’s Biggest Garage Sale As we work to become a more circular business, we established a new partnership in early 2020 with Brisbane-based social enterprise, the World’s Biggest Garage Sale. Led by CEO and Co-Founder Yasmin Grigaliunas, this organisation works to support the circular economy by repairing, repurposing, reusing, recycling and reselling products that may otherwise be sent to landfill. Whilst we are committed to selling quality home
issue with the products and take the time to repair
and office furniture, inevitably there is a small
or repurpose them so that they can extend their
amount that may be unfit for sale due to damage
economic life. In March this year, the team hosted
incurred whilst in transit. In the first instance, our
their first garage sale to the public, where the
team members consider what items can be
repaired and repurposed furniture, along with other
repaired, or where safe to do so, sold as is. Failing
products, was sold. Initial results show that, of the
that, the nature of the products mean they may
products received, 90 per cent were identified for
need to be disposed of in the landfill bin. As we
resale and a further eight per cent were recycled,
continue our journey to become a zero-waste
diverting a total of 98 per cent from landfill.
business, finding solutions for these types of
The initial pilot, which relates to products returned
products has become a priority.
via our Queensland warehouse, has demonstrated
The partnership with World’s Biggest Garage Sale
positive environmental and social outcomes. We
has provided a solution, by enabling us to divert
look forward to continuing our partnership with the
these products from landfill to warehouse. Here,
World’s Biggest Garage Sale as we plan to extend
the passionate team is able to identify the specific
the collection of imperfect furniture from other stores.
Waste hierarchy MOST PREFERABLE
Reduce or avoid
Changing our behaviour
Reuse, repair Reusing material or repurpose
34
LEAST PREFERABLE
Recycle or composting
Recycling and reprocessing materials
Recover
Recovering energy from waste
Landfill
Targeting zero waste to landfill
Officeworks team members visiting Yasmin and the team at the World’s Biggest Garage Sale to view items that have been repaired and repurposed, such as timber pallets
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Helping customers to recycle e-waste As the use of technology products continues to increase, so too does the electronic waste that is generated when products reach the end of their lifecycle. By providing customers with solutions to recycle e-waste, valuable materials can be recovered and reused, contributing to a more circular economy, and limiting environmental impacts caused by sending waste to landfill. During FY2020, a total of 1,061 tonnes of e-waste,
Our customers are increasingly looking for ways
including computers, printers, ink and toner
to dispose responsibly of unwanted items in a
cartridges, mobile phones and batteries were
secure way. Providing them with free, easy and
collected for recycling. Despite some disruptions in
secure recycling services is another way to meet
providing this service to customers due to COVID-19,
customer needs and provides another reason
this represented an increase of 22 per cent on
to visit one of our stores. Recognising the risk of
the prior year. The increase in volume was in part
e-waste being incorrectly recycled, we have worked
due to the installation of new recycling collection
with recycling partners to implement initiatives
infrastructure in 54 stores, which enables a greater
such as GPA tracking to improve transparency
range of products to be collected for recycling
and accountability.
at stores and addresses previous issues, such as potential theft.
We will continue to upgrade the recycling stations with all stores expected to have the new recycling station by December 2020.
Giving old tech and stationery new life Our customers can recycle the following items for free: Computers and laptops Monitors Keyboards Printers Mice
Hard drives Mobile phones and accessories Cables and chargers Ink and toner cartridges DVDs and CDs Batteries Pens and markers
Visit www.officeworks.com.au/storelocator to see which items are accepted at your local store.
We accept items such as computers, printers and keyboards as part of our Bring it Back program
Type of e-waste and stationery collected
Ink and Toner (tonnes)
Computers (tonnes)
Other1 (tonnes)
Source: Customer Recycling Dashboard
1,200
9.8 807
1,000
3.5 651 800
3.4 504 600
372
391
415
400
200
152
159
FY2015
FY2016
179
188
FY2017
FY2018
211
244
0
1
FY2019
FY2020
Other items includes batteries, mobile phones and accessories, and pens and markers
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Responsible Sourcing
Our commitment is to source goods and services in sustainable and responsible ways. Initiatives include: • Ensuring all suppliers are compliant with our Ethical Sourcing and Modern Slavery Policy • Sourcing wood fibre responsibly and sustainably • Reducing impacts from product packaging 38
Our annual Partner Meeting is an opportunity to celebrate success and share our plans for the future, including our commitments to responsible sourcing
39
Ethical sourcing and modern slavery Global goods and services supply chains are complex, often with products or components manufactured in countries where laws designed to protect workers’ rights are inadequate or not enforced. Our Ethical Sourcing Program, underpinned by the Ethical Sourcing and Modern Slavery Policy, is designed to protect and uphold workers’ rights and provide customers with comfort that goods and services are sourced ethically. We extended the transparency of our supply chain
be adequately represented. To address this, we
to capture the primary manufacturing site of over
conducted worker voice surveys at selected sites
28,000 products. These suppliers are required to
to get a better understanding of worker concerns,
undergo an initial risk assessment that seeks to
including attitudes to working hours and impacts
identify site-based risks associated with working
associated with COVID-19. Preliminary findings at
conditions, along with inherent risks depending
three sites suggested that whilst the majority of
on the country in which items are manufactured.
workers were comfortable about the hours worked,
Suppliers of own-brand products, or those that are
they were anxious about ongoing financial security
identified as medium to high risk, are required to
and potential health impacts caused by COVID-19.
provide an independent ethical sourcing audit, which assesses compliance of standards against our Ethical Sourcing and Modern Slavery Policy. Since ethical sourcing and modern slavery risks are not isolated to suppliers of goods, the Ethical Sourcing program also includes suppliers of goods not for resale and service providers.
communication with suppliers and developed the COVID-19 Ethical Sourcing Supplier Guide to support suppliers in understanding key risks caused from the pandemic and considerations to mitigate these risks. This included guidance relating to health, safety and hygiene standards. With increased
During FY2020, 450 audits were reviewed with
production demand caused by increased sales,
performance rating and approval periods
we are continuing to monitor risks associated with
assigned based on the number and severity of
excessive working hours in addition to health and
non-conformances identified. A total of 39 critical
safety standards.
breaches were identified at 22 manufacturing sites and one service provider, the most common of which related to excessive overtime and poor record keeping. In these instances, suppliers were required to remediate the issue within three months and provide supporting evidence. Reflecting on remediation of previously identified critical nonconformances, we identified a relative decrease in the number of critical breaches from the prior year. We recognise that relying on ethical sourcing audits alone can have limitations, as they occur at a 40
Throughout COVID-19, we maintained
point in time and the concerns of workers may not
During the period, we engaged a consultancy to review the effectiveness of our Ethical Sourcing program, with outcomes used to inform our 2025 Ethical Sourcing and Human Rights targets. From FY2021, we will work more closely with our direct suppliers to create positive outcomes for workers and increase the representation of worker voice. Read more about our Ethical Sourcing & Modern Slavery Policy at www.officeworks.com.au/ information/about-us/sustainability/ responsible-sourcing
33.6%
Employees at our supplier Deli, in Ningbo, China, where items such as packaging tapes are produced
Ethical sourcing audit program Our aim through the audit program is to work with suppliers to remediate non-conformances so that factories can achieve a ‘green’ rating which provides a two-year factory approval before requiring another audit. This baseline enables us to consider initiatives beyond audits, such as worker voice surveys.
11.08%
1.36% 0.5%
Source: Officeworks Responsible Sourcing Dashboard
19.26% Endorsed brands Green rated sites Yellow rated sites Orange rated sites
67.8% 32.5%
37.4%
41.2%
Critical Compliance issue
44.2%
Compliance ratings based on purchases of goods for resale during the year
45%
41
Our supply chain
Total scope of ethical sourcing program:
Number of products mapped to the site of manufacturing:
28,186
Total number of tier 1 manufacturing sites in ethical sourcing program:
Ownbrand product:
1,118 including
goods not for resale
Our Ethical Sourcing Program is underpinned by the Ethical Sourcing & Modern Slavery Policy, which is designed to protect and uphold workers’ rights across goods and services supply chains.
Our own-brand suppliers
1
156
GERMANY
2
335
ITALY
1
462
INDIA
Number of sites
BRAZIL
Average number of workers per site 42
Own-brand product categories include:
1
Note: This is not indicative of Officeworks' total supply chain 45%
1,242
Total number of own-brand products: Furniture
Office Supplies
2
Catering Technology & cleaning
163
5,900 ,
SOUTH KOREA
CHINA
1
853
Total number of own-brand manufacturing sites:
203
37
275
108
223
20
224
36
200
2
450
VIETNAM MALAYSIA
1
6
1
18
14
110
AUSTRALIA
43
Sourcing paper and wood sustainably and responsibly We are committed to sourcing paper and wood products from sustainable and responsible sources and have a zero-tolerance approach for illegally logged timber entering our supply chain. Responsible forest management includes
With over 10,000 products that contain wood-fibre,
complying with relevant laws, minimising
our approach is underpinned by the Sustainable
negative environmental impact, maintaining
Wood-Fibre Sourcing Policy, credible third-party
high conservation values, respecting the rights
certification and supply chain transparency
of workers and Indigenous Peoples, maintaining
in order to inform sourcing decisions. This includes
positive community relations, protecting workers’
the requirement for all suppliers of paper and wood-
health and safety and implementing ecologically
based products to disclose detailed information,
and socially appropriate forest management and
including chain of custody information, timber
restoration techniques.
species and country and region of harvest. Products
This year we made good progress with our goal that, by December 2020, all paper products are to be FSC
that do not meet these requirements will be excluded from our supply chains.
certified or made from 100% recycled content. As at
The sustainable sourcing of paper products has
30 June 2020, 90 per cent of all paper products sold
created the foundation for our business to go
met this criterion, up from 81 per cent during FY2019.
beyond minimising environmental impacts in our
Following extensive stakeholder engagement, in
own supply chains, to having a positive impact
March 2020, we welcomed the transition of Reflex
through the Restoring Australia initiative, in which
copy paper to be produced from FSC certified
two trees will be planted for every one used, based
sources, removing the need to manufacture the
on the weight of paper products sold. As of 30 June
product with material sourced from Victorian
2020, this has resulted in more than 603,000 native
native forests.
trees being planted across Australia in partnership with Greening Australia.
44
“The Forest Stewardship Council provides an internationally recognised global certification scheme, ensuring that forests are managed responsibly. By choosing products with the FSC logo, customers can be sure that the materials have been sourced sustainably.�
All of our copy paper is either FSC certified or made from 100% recycled content
Office Supplies products either FSC certified or made from 100% recycled materials Source: Forestry Report
% of Office Supplies products sold
100%
90% 81% 80%
68% 60%
61%
FY2016
FY2017
60%
40%
37%
20%
0% FY2015
FY2018
FY2019
FY2020
45
Reducing impacts from product packaging Designing packaging that is fit for purpose, easily recyclable, features renewable or recycled materials and removes or avoids unnecessary materials will help reduce the environmental impact and provide a better customer experience. During FY2020, we continued to integrate
Recycling Label on all new private label packaging
sustainable packaging principles into our product
which now features on over 4,000 products. To
strategy, sourcing and packaging design process,
encourage the recyclability of soft-plastics, we
known as category range reviews. By addressing
become a member of RedCycle to raise awareness
packaging issues through the range review process,
of collection points on product packaging.
a holistic review of each category is undertaken to identify opportunities for packaging to be redesigned in the most sustainable way. At the same time, our team has worked with suppliers to address easy, short-term opportunities.
Where possible, we have reduced secondary packaging, including optimising the carton quantities for large seasonal orders which resulted in the avoidance of 40 tonnes of cardboard, or 218,000 boxes. While improvements have been
Through the range review process, we redesigned
made to packaging for online orders, we know
packaging across selected furniture items to
there is more work to do, the nature of which is made
replace polystyrene with cardboard, improving the
more complex due to systems and product data.
recyclability of the packaging. A similar approach was taken with shredders which resulted in over 56,000 pieces of polystyrene being avoided annually. Acknowledging that consumer education is a critical
We are committed to contributing to a more circular economy and will continue to focus on reducing impacts caused by primary and secondary packaging across all products sold.
factor to ensuring packaging is disposed correctly, we continued to implement the Australasian
46
56,000
218,000
4,000
pieces of polystyrene removed from shredders
cardboard boxes avoided
products featured the Australasian Recycling Label
We have removed polystyrene from our furniture packaging and replaced with cardboard
47
Our partners We are committed to making a positive difference every day and recognise this cannot be achieved without the collaboration and support of some of our key partners. Thank you to our partners for their ongoing support.
Responsible sourcing
Community partnerships
Sedex sedexglobal.com
The Smith Family thesmithfamily.com.au
Sedex is home to one of the world’s
We are proud partners of The Smith
largest collaborative platforms for
Family and share a strong mutual belief
sharing responsible sourcing data
in the importance of education. We
on supply chains, used by more than
support The Smith Family through our
50,000 members in over 150 countries.
Back to School Appeal—a national in-
Over 1,000 of our suppliers are now
store and online fundraising appeal
Sedex members.
to give children who need it most the tools and resources they need to
Forest Stewardship Council au.fsc.org
succeed in their education and break the cycle of disadvantage.
The Forest Stewardship Council (FSC) is
managed forest is, both environmentally
The Australian Literacy and Numeracy Foundation alnf.org
and socially. The trusted FSC label can be
The Australian Literacy and Numeracy
found all around the world and means
Foundation (ALNF) are one of our
that the paper or timber in a product has
national partners and share a strong
come from responsibly managed forests.
mutual belief that literacy is key to
We currently have over 7,000 products
accessing education and employment.
that are FSC certified.
ALNF aim to raise language, literacy
a global not-for-profit organisation that sets the standards for what a responsibly
and numeracy standards in some
APCO packagingcovenant.org.au
of Australia’s most marginalised
The Australian Packaging Covenant
partnership we have been able to
Organisation (APCO) works in partnership
provide learning resources to Indigenous
with industry and government to build a
students and funding for vital programs.
communities and through our
system where packaging is a valuable APCO is leading the delivery of Australia’s
Greening Australia greeningaustralia.org.au
2025 National Packaging Targets to reduce
We partner with environmental not-
the harmful impact of packaging on the
for-profit Greening Australia on our
Australian environment and to develop
Restoring Australia initiative which
a sustainable pathway for packaging
is a commitment to planting two trees
in Australia.
for every one used, based on the weight
resource within the circular economy.
of paper-based products purchased by Officeworks customers. The program helps customers make a positive difference to the environment.
48
Supporting our team
Reducing environmental impact
Converge International convergeinternational.com.au
Planet Ark planetark.org
Converge International is our new
Planet Ark is one of Australia’s leading
Employee Assistance Program provider
environmental behaviour change
that goes beyond traditional counselling
organisations. Since 2005, we have been
services, to assisting in transforming the
involved in their Cartridges 4 Planet Ark
wellbeing of our team through their eight
program. To date, we have collected
streams of services to address key areas
over ten million cartridges for recycling,
in life that are known to cause concern.
making us the largest retail partner to
The team will also have access to new
the program.
health and wellbeing support via digital resources online or through an app.
MobileMuster mobilemuster.com.au
The Clontarf Foundation clontarf.org.au
We are a proud partner of MobileMuster,
We are a supporter of the Clontarf
keep old mobile phones, batteries and
Foundation, which exists to improve the
accessories out of landfill, and recycle
education, discipline, self-esteem, life skills
them to the highest environmental
and employment prospects of young
standards.
a free recycling service which aims to
Aboriginal men and, by doing so, equip them to participate more meaningfully in society. The first Academy for 25 boys
RedCycle redcycle.net.au
opened in 2000, and the Foundation
Formed in 2010, RED Group
has since grown to cater for about 4,700
is a Melbourne-based resource
boys in 84 schools across Australia.
recovery organisation that operates the REDCycle soft plastics recycling
Wirrpanda Foundation wf.org.au Wirrpanda aim to lead the provision of education and employment opportunities for Aboriginal and Torres Strait Islander Australians. Since the Foundation opened its doors in 2005, the Wirrpanda Foundation has reached approximately 45,000 Aboriginal and Torres Strait Islander People nationally. As a partner, we assist the organisation in hosting employment forums and actively participate to ensure we are providing their participants with
program, accessible to consumers by a network of store drop off points. Officeworks has partnered with RedCycle since 2018 to offer a soft plastic recycling solution in their support centres and in 2020 extended their partnership to promote the RedCycle collection program on their own-brand products.
TechCollect techcollect.com.au TechCollect partners with local
employment opportunities.
government, retail channels and waste
Girls Academy
the collection and recycling of electronic
girlsacademy.com.au We are a supporter of the Girls Academy, which exists to work with Aboriginal and Torres Strait Islander girls from Year 7 and support their journey through secondary school, and also support their transition
management organisations to facilitate waste, including computers, printers and accessories. Officeworks partnered with TechCollect in 2018 to operate our Bring it Back computers and accessories recycling program, with collection locations in 140 stores.
into the workforce or further study for up to two years post school. Currently around 3,000 Aboriginal and Torres Strait Islander girls benefit from the program annually, delivered at 43 Academies located within the school system in Western Australia, Northern Territory, Queensland and New South Wales.
49
Our priorities for financial year 2020 –2021
• Improving the health and wellbeing of our team • Continuing to build our team’s diversity and sense of belonging • Increasing our connection with local communities • Respecting and upholding human rights • Taking meaningful climate action • Contributing towards a more circular economy • Enabling our customers to shop more sustainably The content in this report has been assured as part of the Wesfarmers Group Sustainability Assurance process. Please visit www.wesfarmers.com.au for further details on the scope and process.
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This report has been printed on 100% recycled paper.
Team members participating in one of our tree planting volunteering days as part of our Restoring Australia initiative
51
Together, we are making a positive difference.
officeworks.com.au