VEHICLE RETURN CONDITIONS: VISUAL GUIDE TO ACCEPTABLE AND UNACCEPTABLE DAMAGE
used-renault-trucks.com
CONTENTS INTRODUCTION
P 03
GENERAL REQUIREMENTS
P 03
EXTERIORS
P 04
BODYWORK
P 07
MECHANICAL & GENERAL MAINTENANCE
P 10
INTERIORS
P 11
MAIN CHECK
P 13
ITEM TO BE RETURNED WITH THE VEHICLE
P 14
COUNTRY NETWORK MAP
P 15
INTRODUCTION This visual guide is a support documentation to help you to understand and to respect those return conditions. The most typical forms of damage to commercial vehicles are well defined within this guide and clearly illustrated. While some wear and tear is inevitable, much can be avoided with some forethought and unexpensive precautions. Lack of attention to daily checks (oil, water, tyres, lights and wheels), in addition to driver abuse or negligence, are the main reasons for vehicles suffering excessive wear and tear. Acceptable or not acceptable conditions depend on the age of the vehicle. This document is applicable for every returning vehicles, regardless of the age of the vehicle. Pictures in this document are taken from vehicle of 3 years old, with mileage around 450.000 Km. For more information or details about your contract or the content of this visual guide, please contact your Renault Trucks sales manager by phone at +00 00 00 00 00 and ask to be put in touch with the used vehicle administration service, or by email at something@renault-trucks.com
GENERAL REQUIREMENTS All electrical and mechanical items must be in full working order. Returning vehicles must be free from any mechanical, electronic and hydraulic defects. Each vehicle must be returned fully compliant with all legislative requirements and have the stipulated unexpired Technical Control certificate as described in the contract, and in line with the local regulations. The vehicles’ usage must comply with their initial configuration and with what they have been defined for. Periodic maintenance operations must be carried out by professionals in accordance with the vehicle maintenance instructions book. Fair wear and tear should not be confused with damage which occurs as a result of a specific event or series of events such as impact, inappropriate stowing of items, harsh-treatment, negligent acts or omissions.
02 03 Visual guide to acceptable and unacceptable damage
The return conditions written in your buy back contract and signed by you remain as the references.
Contents - Introduction - General requirements
This visual guide is designed to give you a clear indication of Renault Trucks’ expected return conditions of any vehicle with a buy back contract.
EXTERIORS GLASS, LAMPS & MIRRORS NOT ACCEPTABLE
ACCEPTABLE Any damage which will ob-scure driver’s line of Vision. It must pass the technical control tests.
Holes or cracks to any lamp lenses or casing. Non-matching or nonstandard replacement parts.
Light scratching is acceptable if it does not interfere with driver’s line of sight.
PLEASE REMEMBER
No damage whatsoever to glass, lamps, and mirrors is acceptable.
DEFLECTORS NOT ACCEPTABLE Impact damage to side deflector. Moderate to heavy scratching or cracks. Missing parts.
PLEASE REMEMBER
Only normal wear, such as surface scratches and dents in non-visible areas is acceptable. The roof deflector, if not on the roof, must be fixed on the frame according to a satisfactory standard.
Impact damage to roof deflector. Moderate to heavy scratching or cracks. Missing parts.
EXTERIORS SIDE PANELS, BUMPERS & DOORS
ACCEPTABLE Impact damage to Bodywork. Moderate to heavy scratching or cracks. Missing parts.
Normal wear, such as surface scratches and dents. Stone chips and slight scuffing which would normally occur.
Dirt or grime on washable surfaces.
Clean truck, with no exces-sive dust or mud on it.
Repairs which have not been carried out to a satisfactory standard.
PLEASE REMEMBER
Exteriors
NOT ACCEPTABLE
04 05
Any painting works and cleaning shall be performed by professional people according to Renault Trucks standards. Protect bodywork from risk of damage. Remove decals and adhesives before returning vehicle. Impact damage to footboard. Moderate to heavy scratching or cracks. Missing parts.
Decal removals must be performed by professional people according to Renault Trucks standards. Cleaning products shall be in full compliance with Renault Trucks standards. Acid products are strictly forbidden.
Impact damage to the tanks. Moderate to heavy scratching or cracks.
Visual guide to acceptable and unacceptable damage
Vehicle should be returned in original color.
EXTERIORS BACK OF THE TRUCK NOT ACCEPTABLE
ACCEPTABLE Damage which affects functionality and integrity of the cab (big scratches, medium and high damages, and holes).
Only small scratches acceptable.
Big scratches or deformities caused by improper application of coupling procedures.
Scratches and chips caused during normal use of the fifth wheel.
Missing or damaged wheel cover.
Scratches and chips caused during normal use of the truck.
Broken extinguisher protection case, or missing extinguisher.
PLEASE REMEMBER
Drivers must adjust the fifth wheel position in order not to damage the truck. Wheel covers should be put inside the truck or in a specific location when not used by the owner.
Never use acid product to clean the truck (like the Aluminum Renovator).
Cleaning products shall be in full compliance with Renault Trucks standards. Acid products are strictly forbidden.
BODYWORKS GENERAL BODYWORK
Residual decals, sign writing.
Slight paint fade shadow from decal removal.
Accident damage to bodywork. This may includes: damage to paneling, bulkheads or wheel arches. Dents that alter the over all shape of the interior or bulkhead.
Light staining.
Stains caused by substance residue or contamination. This may includes: obnoxious smells caused by contamination.
PLEASE REMEMBER
06 07
Remove decals and adhesives before returning vehicle. Decal removals must be performed by professional people according to Renault Trucks standards. The vehicle must not carry inappropriate goods. Ensure loads are always properly secured.
Repairs which have not been carried out to a satisfactory standard.
Exteriors - Bodywork
ACCEPTABLE
Visual guide to acceptable and unacceptable damage
NOT ACCEPTABLE
BODYWORKS UNDER-RUN BARS & TAIL LIFTS NOT ACCEPTABLE
ACCEPTABLE Damage which affects functionality and integrity of the safety bars.
Normal wear, such as light scratches which do not bend or distort the bars.
Distortion or bending of the lift platform. In addition: leaking hydraulics. Missing internal and external switch gear and controls.
ATP legal certificate, if applicable, must be visible.
Missing or unreadable regulation label or other warning signs.
PLEASE REMEMBER
Drivers must be aware of load limit and have all necessary equipment to secure loads safety.
Damage to bodywork which allows water to leak inside the load area or body seals.
Deep scratches where bodywork is pierced, split or broken.
Minor scratches to exterior or interior bodywork including scratches and dents caused during normal operation on shutters and doors, providing these do not affect the operation of the mechanism.
BODYWORKS CURTAIN SIDE
Poor repairs to curtains.
Wear and tear from normal use of curtains.
Curtain straps and fittings which are damaged and/ or badly worn.
Good professional repairs always carried out from the inside of curtains.
08 09
DROPSIDES & TIPPERS NOT ACCEPTABLE
ACCEPTABLE Excessive damage to body work and box frame sections.
Payload floor wear from normal use.
Missing locking pins, hinges or panels.
Minor dents and scratches to bodywork.
Damage which prevents correct operation of tailgate or tipper.
Bodywork
ACCEPTABLE
PLEASE REMEMBER
Holes in bodywork which would allow load to leak out are not acceptable. All vehicle bodies should be free of any load residue contamination.
Visual guide to acceptable and unacceptable damage
NOT ACCEPTABLE
MECHANICAL & GENERAL MAINTENANCE WHEEL & TYRES
NOT ACCEPTABLE
ACCEPTABLE Heavy damage to wheel trim or actual wheel itself.
Light scuffs and damage to wheel trims.
Tyres with uneven and/ or heavy wear.
Any wear due to normal use.
Damage to side walls. This may includes: bulges and cuts more than 25 mm long. Mismatching of tyres and remoulds fitted to steering axles.
PLEASE REMEMBER
All tyres must be a recognized premium brand and have at least the minimum tread depth as stipulated in the contract. Re-cut tyres are not acceptable. Check tyre pressures regularly.
BRAKES, BATTERIES, TOOLS & EQUIPMENT NOT ACCEPTABLE Incorrect replacement battery and/or missing cover.
Tool kit complete and in working condition.
PLEASE REMEMBER
Batteries must be suitable for the vehicle and capable of starting the engine from cold without an external charge. Batteries must be conform with Renault Trucks Batteries Technical Test. Brakes pads and disk must be in full operating condition with wear less than 50%.
INTERIORS DASHBOARD, FASCIA & TRIM
Permanent contamination damage caused by graffiti or spillage of oil, grease, etc.
Only very small scratches.
Major cuts, dents or cracks. This may includes: deep scratches resulting from accident damage or neglect.
No warning or error messages should be displayed on the screen.
Exposed drill holes for mobile phones etc.
PLEASE REMEMBER
Drill holes for mobile phones etc. must be repaired to an acceptable standard. All accessories supplied with the vehicle must be returned in full working condition.
Damaged and/or missing key, with deep scratches or holes.
Mechanical & general maintenance - Interiors
ACCEPTABLE
10 11 Visual guide to acceptable and unacceptable damage
NOT ACCEPTABLE
INTERIORS SEATING
NOT ACCEPTABLE
ACCEPTABLE Torn, ripped or cut Materials.
Normal wear appropriate to the age of the vehicle.
Permanent stains caused by spillage of oil, grease, etc.
Normal wear of the steering wheel, no big scratches.
Burns to seating materials.
The blanket is clean with no permanent staining or burning holes.
Damaged seating structure. This may includes: inoperable or broken seating adjustment mechanisms.
PLEASE REMEMBER
Seating must not be used for carrying heavy goods. Protect seats when the driver may be in contact with corrosive and/or damaging substances. Removal of bunks is not authorized. Inside the cab must be clean without any garbages or remaining foods.
MAIN CHECK Seating
Mirrors
Wheels
Dashboard, fascia, trim
Bumpers
Tyres
Footwells
Tank
Brakes
Side panels
Under-run bars
Batteries
Doors
Tail lifts
Tools & equipment
Roof
General bodywork
Ancillary equipment
Deflector
Box & luton bodies
Documentation
Glass
Curtainsides
Extinguisher
Lamps
Dropsides & tippers
TYRE CHECK Please indicate the remaining tread depth on the illustrations bellow.
Interiors - Main check
MAIN KEY ELEMENTS TO BE PRE-CHECKED
12 13 Please show on the illustrations below any accidental damage present on the vehicle.
Visual guide to acceptable and unacceptable damage
DAMAGE CHECK
ITEMS TO BE RETURNED WITH THE VEHICLE The vehicle, equipment and accessories must be used, maintained, and returned as originally supplied and in full working condition with valid documentation.
LIST OF ITEMS TO BE RETURNED WITH EACH VEHICLE: Key and remotes (including master and spare keys). Vehicle registration document : COC, CEMT, Larmarmer (or country equivalence). Technical test certificate Valid for the period stated in the contract. Plating certificate (or equivalent) - For vehicle over 3,5T GVW (both copies). - Tachograph calibration certificate. Full service history - Preferably in the form of a hard copy files, but a stamped vehicle service history booklet or a print out from a contract maintenance system will be acceptable. Bodywork, ancillary equipment, tail lifts, refrigerated trailer, and cranes documentation. Including full maintenance history and all relevant test certificates (lifting local certificate, weight tests, valid ATP etc.). Audio equipment Including security codes, cards, documentation. Vehicle and bodywork information pack Including owners handbook and any unexpired manufacturer’s warrany documentation.
MAP OF RENAULT TRUCKS POINT OF SALES & SERVICES
13. CITY: Dealer name Full adress E-mail Contact Number x2
176 Dunkerque
Calais
A1 16 A16
Boulogne- 197 sur-Mer
174
196
St-Omer eerr
178
175
A25
A26
195
AArras rrraas
A16
241
A150 237
A131 71
Bayeux 35
N13
36
Morlaix
76 Brest
56
N12
53
N164
55
N12
80
Pontivy
102
104
166 Lorient
169
Alençon
227
Châteaubriant 134
135 282
149
N49
Clamecy
287
256 Thouars
Niort 43
259
N11
N10
La Rochelle
288
A837
42
40
Royan
39
291
49
A89
Ussel
93 Libourne
96 95
Tulle Brive 37
146 24
Cahors 143
A62
A65
Agen
A20 Villefranche-de-Rouergue
268
91
Montauban
90 Eauze
A62
N124
Dax
N21
A64
88
267
92
Auch
Biarritz
89
Albi
TOULOUSE N126
86
OloronSte-Marie
87
Lourdes
Bagnères- St-Gaudens de-Bigorre
N134
A64
20
A66
A9
85 Nîmes 101
98
70
Briançon
65
Barcelonnette
Digne-les-Bains
278
277 Forcalquier A51
14
281
Castellane
Avignon 34 30
A55
28
Monaco
12
276
A54
29
15 Nice
274 275 33 Aix-en-Provence 271 270 Draguignan A8 32
MARSEILLE
Narbonne
N94
Gap
Aigues-Mortes
Béziers 22
A61
279 83
31
A750 100
MONTPELLIER 99
Carcassonne
Grenoble
69 A49
Orange
Alès
97
23 Tarbes
230
A41 St-Jean-de-Maurienne A43
280
81
La Cavalerie 82
264
266 Castres
203
A430
A43
La-Tour-du-Pin LaLa a
A48 115
A7
Millau A75
Chambéry
118
229 Albertville
13
84
N106
25 26
265
15. CITY: Dealer name Full adress E-mail Contact Number x2
A40
Annecy
A41
Montélimar
A68
202 Pau
Rodez
N88
269 126 Mont-deMarsan
228
66
Mende
27
144
4
119
117
ieennne VVienne A7
68
17
N102
232 235
114
Valence Privas
N88
A75
Figeac
Marmande
16
Le Puy-en-Velay
St-Flour N122
Aurillac
Bergerac
145 Langon
201 A63
A47 120
133
N21
94
N10
116 131
67
38
234 A40
LYON LYON
210 213
211
A72
Brioude
59
BORDEAUX
A63
A660
212
129
Thononles-Bains
233 2
1
214
A89
CLERMONTFERRAND
130
48 A89
125
Roannee Roanne
200
231 3
209
Stt-Ét St-Étienne StÉÉtienne Étie -Étienne 58
Lons-le-Saunier
en-Bresse
A20
N21
Arcachon
N7
N10
Périgueux
122
123
219
A6 Bourg-
132
Vichy
199
Angoulême
A10
Lesparre-Médoc
11
A71
Aubusson
LIMOGES
St-Junien
N141
41
Saintes
Montluçon N145
Guéret
Ruffec
44
57
62 Pontarlier
N83
217
Charolles 221 223 Mâcon
N79
Montmorillon
290
124
222
A20
Chail
N137
Moulins
A36
BESANÇON
64
218 Beaune
10 9
N147
60 Dole
Chalonsur-Saône
N7
La Châtre A10 POITIERS
52
220 47
Châteauroux
61
63
DIJON 121
289
255
Vesoul
50 A38
Château-Chinon Nevers
Mulhouse
Belfort
N19
14. CITY: Dealer name Full adress E-mail Contact Number x2
207
298
216
Avallon
171 Bourges
Colmar 295
215
Langres
45
A35
A35
293 N57
A31
N151
109
A10
257
Châtillonsur-Seine
46 Vierzon
206
St-dié-des-Vosges 208
Épinal
Chaumont
51
296
205
STRASBOURG
13. CITY: Dealer name Full adress E-mail Contact Number x2
294 292
159 N77
170
A31
Neufchâteau Bar-sur-Aube
A6
285 Les Sablesd’Olonne
163 A33
A5
Montargis
A4
Nancy
A77
A20
A83
A26
Troyes
297 A19
A71
A85
111
110
Bar-le-Duc
St-Dizier
21
A5
Sarreguemines
METZ A31
162
252
Melun Meelluun 247
142
A4
164 158
Auxerre Blois
A31
Verdun
CHÂLONS-ENCHAMPAGNE 157
Provins
112
Tours
A85
Saumur
284 La Rochesur-Yon
N N4
ORLÉANS
258
Cholet
286
154 Reims 153 155 Épernay
251
Esternay
300
Thionville
A30
156
127 A10
147
N249
Vouziers
Soissons
Meeauxx 250 Meaux Mea
Vendôme
128 113N10
Angers
A11 A87
283
246
244
A19
Sedan Rethel
7 A4 245
248
Étampes Étam mpe pes
140
A28
148
137 139
NANTES Challans
A11
N162
136 N137
St-Nazaire
226
Le Mans
Laon
304 249
Châteaudun 141
5
165
A10
A11
A26
6 N31
299
ÉÉvry Évvry
Nogent-le-Rotrou
224
Sablé-sur-Sarthe Redon N165
138
254
186
307 309
303
N2
Senlis
PARIS P ARIS 301
Chartres
191
225 A81
Laval
305 302
306
74
N162
160
N157
Ploërmel
Vannes
Dreux
N12
N12
103
106
RENNES
N24
308
253
erssailles VVersailles
75
Verneuil
105
168
A13
N154
188 161
108
N165
167
Avranches
Dinan
Carhaix Plouguer
190 Argentan
N176
Quimper 79
Ponttoise Pontoise
Évreux A28
189
A84
St-Malo
St-Brieuc
77
72
Lisieux 151 Vire
107 Guingamp 54
183
Charleville19 Mézières
St-Quentin
18 A34
184
Beauvais 187 182
73
St-Lô Coutances Lannion
78
A1
185
ROUEN
240
CAEN
150
N174
236
239
8
260
A29
A16
A29
Le Havre
177
261
263
A28
Cam ai Cambrai Cambr Ca
A2
AMIENS
Dieppe N27
VValenciennes aleenncc 180
A21 181 A26 172
242 243 238
Fécamp
173
192
Abbeville
Cherbourg
A23
193
262
152
LILL LL LILLE IL LLE
179
194
Montreuil
A8
273 Toulon
A57
272
16. CITY: Dealer name Full adress E-mail Contact Number x2
A9
Foix
204 N20
Bastia
Perpignan
311
N197
Calvi Corte N193
310
A6
A16
mer
196
A26
Pontoise
174 175
A25
253
179
194 195
Arras
178
192
193
LILLE
A21 181
306
Versailles
305 302
Cambrai
246
Évry Étampes
AJACCION198
en-Bresse B
Porto-Vecchio
251
Meaux 250
1
214 212
129
210
304
244
116 131
Melun A5
130
213
211
A72
299
N196
209
Roanne R 245
248
249
Vale
l
309
303 301
300
A26 172
307
PARIS
254
A23 173
308
A47 120
St-Étienne
117
Vienne
114 16
A7
Bonifacio
17. CITY: Dealer name Full adress E-mail Contact Number x2
14 15
LYON 119 118
18. CITY: Dealer name Full adress E-mail Contact Number x2
Laa
A48
1. CITY: Dealer name Full adress E-mail Contact Number x2
5. CITY: Dealer name Full adress E-mail Contact Number x2
9. CITY: Dealer name Full adress E-mail Contact Number x2
19. CITY: Dealer name Full adress E-mail Contact Number x2
2. CITY: Dealer name Full adress E-mail Contact Number x2
6. CITY: Dealer name Full adress E-mail Contact Number x2
10. CITY: Dealer name Full adress E-mail Contact Number x2
20. CITY: Dealer name Full adress E-mail Contact Number x2
3. CITY: Dealer name Full adress E-mail Contact Number x2
7. CITY: Dealer name Full adress E-mail Contact Number x2
11. CITY: Dealer name Full adress E-mail Contact Number x2
21. CITY: Dealer name Full adress E-mail Contact Number x2
4. CITY: Dealer name Full adress E-mail Contact Number x2
8. CITY: Dealer name Full adress E-mail Contact Number x2
12. CITY: Dealer name Full adress E-mail Contact Number x2
22. CITY: Dealer name Full adress E-mail Contact Number x2
Visual guide to acceptable and unacceptable damage
198
Items to be returned with the vehicle - Country network map
COUNTRY NETWORK MAP
USED TRUCKS
BY RENAULT TRUCKS
This booklet is intended only as a guide to the standards which will be required when a vehicle which is the subject of a Vehicle Repurchase Agreement or Vehicle Return Conditions Agreement between you or your company and Renault Trucks is returned. That agreement will set out in more details the condition in which the vehicle is to be returned. In the event of any inconsistency between the provision of this booklet and the Vehicle Repurchase Agreement or Vehicle Return Conditions Agreement please note the terms of the Vehicle Repurchase Agreement or Vehicle Return Conditions Agreement will take precedence.
used-renault-trucks.com
06/2022
We recommend Renault Trucks Oils. Dimensions and specifications are given for guidance only. The manufacturer reserves the right to make modifications without prior notice. Renault Trucks SAS with a capital of €50,000,000 - 954 506 077 RCS Lyon
