STARS AND STRIPES

SERVICE INNOVATION: PREPAID METERING PREPAY GIVES YOU THE POWER

If you had the ability to choose when and how much you paid for energy, with no late fees and no surprise bills, would you be interested? If the answer is “yes,” you may want to consider enrolling in Mid-Ohio Energy’s PrePay metering program. PrePay has existed as a convenient option for managing your electric service for years. However, in speaking with members, we often find that many are unaware of the flexibility and unique benefits the program offers! PrePay allows you to choose when and how you pay for your electricity. Your account balance is calculated daily. You can choose to receive alerts and account updates however you like (text, email, app alerts, or by in-home display unit). Just keep a credit on the account and the rest is up to you. Payments can be made using several available methods (online, by phone, in our offices, or by using our free mobile app). In addition to the benefits that come with self-budgeting and eliminating clutter of paper statements, PrePay can help you conserve energy. Industry studies show that consumers who participate in prepaid metering plans use up to 10% less electricity. It’s a great tool for staying on top of your energy costs. You pay the same rate for electricity, with no late fees or deposits. While PrePay can add flexibility and convenience, it may not be for all members. Please review the program details to see if PrePay is right for you. If you have any questions about the program, please give us a call or visit MidOhioEnergy.com/PrePay.

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Frequently asked questions

Who is eligible for PrePay?

A: Members in Class R (residential) or Class G (general service) can enroll in the prepaid metering program. Other rate classes can’t participate due to certain equipment limitations.

Will I receive a bill?

A: No, you will no longer receive a monthly bill through the mail or electronically.

Members using PrePay will be able to track electric use and manage their accounts from Mid-Ohio Energy’s free app or online bill payment system. Members have the option to view and print historical data.

Will my rate change?

A: Enrolling in PrePay will not change the rates you pay per kilowatt-hour. The standard monthly service charge (assessed to all residential members) is allocated on a daily basis.

Is there a fee to enroll?

A: Any new member enrolling in prepay must pay a minimum of $50 to activate the account. This amount is applied toward future energy use.

For existing members, any deposit held or bill credit earned will be applied toward any outstanding balance and for the purchase of future energy use.

Can I convert back to a standard billed account?

A: Yes, if a member wishes to convert a prepaid account to a regular billed account, a credit check will be performed to determine if a deposit is required.

Members can receive a variety of account alerts and daily updates by text, email, and app notification. As part of the program, members also receive an in-home display (shown here) that can plug into any home outlet to display account balance and energy use history.