OEC, OEC Fiber Continue Operations Amidst COVID-19 Pandemic

We at OEC and OEC Fiber continue to operate to ensure service to you is not affected by the COVID-19 pandemic. We continue to closely monitor the emerging situation with service to our members and subscribers at the forefront of our concerns. Rest assured, we are following all recommended CDC precautions, and we hope you are, too.

At OEC, our purpose is to improve our members’ quality of life through the safe delivery of highly reliable, reasonably priced electric service, innovative energy programs and exceptional member service. Allow us to reassure you that we will continue to uphold our values in these unprecedented times. More specifically, we pledge to:

• Ensure that your electric service continues to be reliable.

• Maintain excellent service to our members while keeping everyone safe by closing our lobbies. You may still make payments via the SmartHub mobile app, online at www.okcoop. org or at one of the dozens of PaySite kiosks located throughout our service area, as well as the payment dropoff in our drive-thru lane at 242 24th Avenue NW in Norman.

• Make custom payment arrangements by phone or on SmartHub.

• Temporarily suspend late fees and disconnects for non-payment for anyone directly affected by the virus.

OEC Fiber has adopted the following safety procedures:

• Good Hygiene Practices- All employees are practicing good hygiene/hand washing/covering mouth with tissue when coughing/sneezing or the use their arm rather than hands as a continued practice. All employees will be cognizant of and avoid touching eyes, mouth, nose, face. We send regular communications to subscriber-facing employees to follow the recommended CDC precautions and provide hand sanitizer throughout our facilities.

• Appointment Call Ahead- All OEC Fiber scheduled appointments receive a call before visits are made. OEC Fiber representatives ask basic health and safety questions to screen the potential location for dangers concerning coronavirus contamination.

• Recommended 8-foot working radius- All employees and members are asked to maintain an 8-foot working radius during business interactions.

• Use of Member’s/Subscriber’s Personal Property- All OEC employees limit touching member/subscriber’s personal property and request that the member/ subscriber handle their own property.

• Unsafe Work Environment Declaration- At any time, OEC members/subscribers and employees have the right to claim an unsafe work environment and request a rescheduled appointment.

Our network is built to handle peak use at any time to meet the full needs of families’ demands for entertainment, school assignments and late-night deadlines. This same network is available to support our subscribers if they are at home throughout the day. We have gig speeds available throughout our service area to meet the ultimate needs of these families. At press time, OEC Fiber continues to explore additional ways to expand the initiative if the virus forces school closings.

Finally, OEC Fiber is committed to the guidelines set forth in the FCC’s Keep Americans Connected pledge.

The OEC Foundation board continues to meet virtually, as well, to meet the needs of those applying for Operation Round Up® assistance.

We are here to help members through this crisis. Rest assured that we will keep you up-to-date on any changes to our operating policies primarily via email, social media and at www.okcoop.org/ coronavirus. Please call us at (405) 321-2024 or chat with us via www.okcoop.org if you have any questions or concerns.