A Reminder of Revised Policies During the COVID-19 Pandemic

OEC HAS PLEDGED TO:

• Ensure that your electric service continues to be reliable.

• Maintain excellent service to our members while keeping everyone safe by closing our lobbies. Rest assured, you can still make payments via the SmartHub mobile app, online at www.okcoop.org or at one of the dozens of PaySite kiosks located throughout our service area, as well as the payment drop-off in our drive-thru lane at 242 24th Avenue NW in Norman.

• Make custom payment arrangements by phone or on SmartHub.

• Temporarily suspend late fees and disconnects for non-payment for anyone directly affected by the virus.

OEC FIBER HAS ADOPTED THE FOLLOWING SAFETY PROCEDURES:

• Good Hygiene Practices- All employees will practice good hygiene/hand washing/covering mouth with tissue when coughing/sneezing or the use their arm rather than hands as a continued practice. All employees will be cognizant of and avoid touching eyes, mouth, nose, face. We send regular communications to subscriber-facing employees to follow the recommended CDC precautions and provide hand sanitizer throughout our facilities.

• Appointment Call Ahead- All OEC Fiber scheduled appointments will receive a call ahead before visits are made. OEC Fiber representatives will ask basic health and safety questions to screen the potential location for dangers concerning coronavirus contamination.

• Recommended 8′ (Eight Feet) Working Radius- All employees and members are asked to maintain an eight-foot working radius during business interactions.

• Use of Member’s/Subscriber’s Personal Property- All OEC employees will limit touching member/subscriber’s personal property and request that the member/ subscriber handle their own property.

• Unsafe Work Environment Declaration- At any time, OEC members/subscribers and employees have the right to claim an unsafe work environment and request a rescheduled appointment.