Top Five Questions Answered by OEC Fiber

While each situation is unique, we often see similar questions about the project & our services. Check www.OECFiber.com to learn more. You might see some Q’s you have too!

1. WHEN WILL YOU BE IN MY NEIGHBORHOOD?

We do not currently publish timelines for zones not yet opened. This is because construction can be tricky and can be delayed by any number of circumstances. We send emails out to those signed up for updates once their zone opens up, so this is the best way to know when we’ll be in your neighborhood or ready to hook up your house. We have crews working all over the map to build out new zones as quickly as possible, so know that we are trying our best to get to each of you as soon as we can!

2. HOW DO I KNOW IF MY ZONE IS OPENED?

We will email you at the email address you use to subscribe to updates the moment your zone is opened. To check your address to see if you can sign up, just visit www.OECFiber.com and click on “Check Availability”. Enter your address to see if your area is ready for fiber services.

3. I SEE THE BLACK THINGS ON POLES NEAR MY HOUSE AND ON MY STREET. DOES THIS MEAN I CAN SIGN UP FOR SERVICES NOW?

Not necessarily. These black things are called fiber taps and are used to split our fiber into multiple strands that will be used to serve each of the houses in your area. We have to finish building the fiber mainline and installing fiber taps for your entire zone before it can be opened. Since our fiber zones follow the electrical path, they can be all shapes and sizes. We may have installed lines and taps on your street, but are still working on streets miles away in your same zone. Once we finish your zone, we will open it. We promise!

4. I SIGNED UP FOR FIBER & HAVE QUESTIONS ABOUT MY INSTALL.

Give us a call at 217-6868 and we’ll be happy to take a look at your account and get you more information about where you are in the installation process. It’s a 4 step process that you can read more about by visiting www. OECFiber.com/faq-install.

5. I AM HAVING TROUBLE SIGNING UP ONLINE.

Give us a call at 217-6868 and we can take a peek at your address here in the office. We’re always happy to help, so don’t hesitate to reach out to us!