AccordingtoDeanTjosvold,conflictinvolves“incompatiblebehaviors;onepersoninterfering, disrupting,orinsomeotherwaymakingactionslesseffective.” However,conflictmaybe cooperativeaswellascompetitive. Managementcontroltechniquesinclude(a)organization,(b)policies,(c)procedures, (d)personnel,(e)accounting,(f)budgeting,and(g)reporting. Leadershipistheactorprocessofinfluencing,inspiring,andguidingpeoplesotheywillstrive willinglytowardtheachievementofgroupobjectivesthroughcommoneffort. 1 s s s s s s
