3 minute read
Executive Summary
At the closing of 2021, ALEATICA has concessions in 6 countries and employs 2,494 workers. We strive every day to improve the quality of life of our users and the members of our team, as well as the environmental and social conditions in which we operate. In 2021 we had 810.1 million euros in net sales and 304.8 million euros in benefits after taxes – almost doubling our 2020 figures, a sign of the advancing recovery after the COVID-19 pandemic.
We have created ESG Committees (Environmental, Social and Governance) within ALEATICA SAB and of ALEATICA S.A.U, parent company of the group to drive our progress in this field. We have committed to contributing to meeting the Sustainable Development Goals (SDGs) of the 2030 Agenda, adopted by the United Nations.
Safety is and will always be our top priority. In 2021, we consolidated the use of the ALEATICA Safety Reporting (ASR) platform, through which all accidents and incidents are recorded, thus allowing investigation and identification of the root cause of incidents. During the last year, we obtained a global improvement of 27.78% in the Lost Time Injury (LTI) indicator compared to 2020. We also consolidated the Accident Reduction Programs (PRA) to treat accidents as an integrated and shaped element.
In addition to these vital initiatives, ALEATICA has many more programs designed to make our business a safe place for all stakeholders such as the Near Miss Project, the Job Hazzard Assessment Project, the use of Safety Stops Cards, and health related strategies and trainings. The interventions carried have the aim of providing safe routes and guaranteeing comfort for our users. Furthermore, we believe that safety and sustainability go hand in hand because a road in the correct state of conservation reduces the emissions of the vehicles that circulate on it. Our people make possible the achievement of the results and the mission that we propose as a company. We recognize their effort, commitment, and collaboration. During 2021, we developed a formal training program for all administrative employees, “New way of working”, focused on three aspects: key competencies for productivity, work from home skills, and work-life balance.
Our selection process guarantees equal opportunities and non-discrimination based on gender, race, sexual orientation, religious beliefs, political opinion, nationality, social origin, functional diversity, or any other circumstance, always respecting the legislation in force in each country. During 2021, 48% of the 370 new hires we made were women.
We serve and care for our users. In 2021, we advanced on the One Customer Experience approach, focusing on the needs and requirements of users to comprehensively improve the service we provide. We unified our operation into a single Contact Center that answers user calls and provides information about ALEATICA services, which shares our values and the importance of offering effective service to users. Our efforts to keep improving our services are advancing, as 2021 surveys show that, in average, our services receive an 8.9/10 rate in satisfaction.
For ALEATICA, if it is not sustainable, it is not development. We are taking steps in our Climate Change Strategy to lower our carbon emissions, become more energy efficient, and reduce climate change related vulnerabilities, reinforcing our commitment to this goal as the intensity of operations returned to pre-pandemic levels. We respect and strive to improve the environmental and social environment in which we operate. This year we participated in crime prevention trainings, helped in public spaces recovering activities, held entrepreneur workshops, and provided scholarships and educational equipment for students in unfavorable economic situations, primarily in the Latin American countries where we operate.
ALEATICA applies the highest corporate governance standards, adopts international best practices to ensure transparency, and seeks efficiency and integrity in the service provided. We have the support and experience of IFM Investors, our controlling shareholder, signatory to the United Nations Principles for Responsible Investment. In the last two years, the Global Compliance Department has made a significant effort to promote the Compliance program within ALEATICA, as we have taken the decision to adopt a new model for our Ethical Channel under the “I CARE” vision.
These achievements show important advances made by ALEATICA in the last twelve months. We are optimistic about the direction the company has been taking and are looking forward to expanding our ESG capacities to provide safer, greener, and more responsible services to our users, and working conditions for our employees, worldwide.
