EDUCATE NURTURE
A STORY FROM THE FUTURE CHARLES BRIAN QUINN IMAGINING CHANGES IN THE LANDSCAPE WORKFORCE
Charles Brian Quinn
“
Hey, this is Bob, one of your customers. Do you have a minute?”
“Sure …” you say, wincing from experience and labor shortages in the past. “I just wanted to say thank you. Your crew that services our property are some of the most caring, attentive, smartest that we’ve ever had. Heck, just the other day your crew saw my neighbor had a big Packers flag out front, so he had your robot mow a big Bears logo in our yard. You shoulda seen the look on my neighbor’s face. I don’t know how y’all do it, but it feels like y’all are always available, never late, my lawn looks great, and I’m so glad you told me about all those other projects I've been meaning to get done. I don’t know how you do it, but I’m a happy customer. Just wanted to tell you.” You relax and thank your customer. Because it wasn’t always like this.
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Pro Landscaper USA South January/February 2022 47
