ONEOK 2019-2020 Corporate Sustainability Report

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COVID-19 RESPONSE

The company sent packages to all employees’ homes that included a thermometer, face coverings and hand sanitizer.

TAKING ACTION

As an Essential Critical Infrastructure business, ONEOK is taking steps to manage potential impacts of the COVID-19 outbreak on our employees, customers, contractors, the communities where we operate and our business. We continue to prioritize safety and health while remaining focused on providing the essential services that our customers and communities rely on us for. Highlights of some of the ways we’ve supported our stakeholders during the COVID-19 pandemic are below. For additional details and updates on ONEOK’s response, visit oneok.com/sustainability/covid-19-response.

EMPLOYEE AND CONTRACTOR SUPPORT • In March 2020, we instituted work-from-home procedures for all employees able to perform

their jobs off-site, and enacted enhanced safety protocols and physical distancing for critical employees and contractors continuing to work on-site.

• We provided temporary benefit adjustments, including waiving charges for virtual medical visits and COVID-19 diagnostic tests.

• We opted into the CARES Act 401(k) loan deferral and penalty-free hardship withdrawal programs for employees.

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