Dock Tool Streamlines Rail Operations

Ease. Real-time visibility. 24/7 accessibility. These are just some of the words customers and team members use to describe Watco’s Dock tool.

The Dock offers a dashboard, which provides a glance of all railcar activity from showing the number of inbound railcars to the total number of railcars currently placed. Using this tool, customers can view waybills and order in, release, or reject railcars. There is also an option to request railcars to be spotted and switched.

For a year, Pittsburg Transload Terminal Manager Chris Senecaut has used this online tool on both his phone and laptop to track and release railcars to the South Kansas & Oklahoma Railroad (SKOL). Prior to using the Dock, he contacted Watco’s Customer Service team for these requests.

Senecaut said, “It was easy to learn and now the Dock saves my team a ton of time. We no longer have to send emails to Customer Service and wait for a response. Now, everything we need to do is right at our fingertips.”

The Dock tool was created by Watco’s IT team back in 2018. Since then, new features continue to be added, and many customers have gradually transitioned from contacting Customer Service to using it themselves.

Senior Vice President of Service Assurance Carla Ewing agrees with Senecaut’s assessment of the tool. She said: “This tool has made life easier for customers. The Dock provides all the necessary information you need when you need it.”