2 minute read
Watco Logistics Moves 60,000 Packages a Day for Customer
by OneWatco
Watco moves just about anything from raw materials to finished products like office supplies. Yes, you read that right, office supplies. Watco Logistics moves anything from pens and copy paper to office furniture for Staples. Our partnership began back in 2017 when the Watco team in Rochester, New York, began providing final-mile delivery service via truck for this customer.
Nearly six years later, Watco now coordinates on average 60,000 deliveries a day to businesses and homes. As a result, our team has grown to include 75 full-time team members across 25 locations. Watco works with 800 independent drivers to make deliveries each day.
“This customer is like family to us,” said Director of Final Mile for Logistics Chad VanSickle. “We work really well with one another. It’s why our partnership has been so successful.”
So, what does final-mile service look like for this Watco customer? Our Logistics team fills the gap between the Staples fulfillment center and the end customer. Freight arrives at Watco hubs in the early morning hours, typically between 2 a.m. and 3 a.m. Watco team members unload, sort, scan, and stage packages for delivery drivers. A few hours later, drivers arrive and scan, load, and deliver products to Staples’ customers.
At Daytona Beach, Florida, the Watco team processes on average 2,000 packages a day. Facility Manager Stanley Whitaker manages this hub. Prior to Watco, he worked for Staples for 15 years. Like other facility managers, he reviews and updates drivers’ routes in advance to ensure efficiency.
Perla Diaz oversees the Watco hub in Las Vegas, Nevada. On an average day, this hub moves a lot of copy paper. And we mean a lot. Diaz estimates her team moves an average of 12 pallets of copy paper each day. That’s 4,800 reams of paper.
She’s been at Watco for five years and has done just about every job at this location including fleet specialist, fleet specialist supervisor, and now facility manager. In addition to her responsibilities, she manages seven customer service representatives dedicated to Watco Logistics.
“It’s a team effort,” said Diaz. “Every person is important in taking care of the customer. Whether you are sorting, answering the phone, or driving.”
