Houston Celebrates Customer Support Team Pictured (l-r): Renee Jones, Mia Charles, Samantha Perkins, Cherelle Evans, Karla Avila, Nancy Vargas, Alexis Alvarez, Jisela Perez Castaneda, Nicky Barrow, Melissa Tuman, Veronica Banks, Sarah Wingard, Mary Saenz, Brittney Ward, Paula Horn, Paola Leal, Andre Jackson, Eric Perez, Terry Schiska, Charell Clay, Paula Eaton, and Sharron Lankford.
The Watco Houston Customer Support team was recognized for their hard work and dedication during Customer Service Appreciation Week last month with a week-long celebration. The Customer Support Department is comprised of 57 team members in Traffic Services, Vessel Services, and Account Services. The Customer Support Management team planned a special event for each day including a tailgate breakfast, a Wear Your Watco Colors Day, an appreciation luncheon, Take a Break Thursday, and a Sundae Friday, where team members got to make their own sundaes. The Customer Support team provides support for over 300 active terminal customers and hundreds of vessel customers. They are the face of Watco to every truck that enters Greens Port and a vital link for operations and support teams throughout the location. The Customer Support team members are vital in the process of taking care of our customers. Once contracts are signed, they work daily with their customers to ensure that Watco is exceeding expectations.
November 2021 | The Dispatch 13
