George H. McFadden P.O. Box 2461 Goose Creek, SC 29445 Cell 843-278-1720 Email: ghmcf@comcast.net OBJECTIVE:
PC TECHNICIAN A position where proven technical skills are utilized.
PROFILE:
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CompTia A+ certified (2000). Dell certified in desktops, laptops, printers, and some servers. Familiar with DOS, Windows 95, 98, ME, 2000, and XP. Familiar with Win 2000 Server, Exchange Server, and all Microsoft Office products. Thorough knowledge of PC setup and installation, as well as various peripherals, troubleshooting, repair, and upgrades. Performed several system rollouts each quarter from 2000 to XP over last 7 years. Experience training individuals in system operations. Versed in collections, customer service, and store management.
EMPLOYMENT: PC Technician Tek Systems North Charleston, SC 1/2008-9/2008 Field Engineer-MUSC Monitored problem ticket work queues and interacted with hospital staff to provide progress updates and closure notification. Provided standard PC/printer break-fix tasks. Some break-fix tasks related to applicationspecific requests (i.e. installing vendor software, resetting passwords, etc). Deployment of new PC's/printers, up to and including un-packaging of items, OS-level installs, application installs, execution of local scripts, and physical deployment of hardware. Provided operational assistance duties as needed, up to and including backup tape swap, network cable patch downs, etc. Lifted up to 25 pounds, walked amongst a very large campus, and traversed stairs. Corestaff Services North Charleston, SC 5/2007-12/2007 Service Professional-BB&T Diagnosed and repaired various models of desktop and laptop systems down to component level. Diagnosed and repaired various models of laser printers down to component level, which included Dell, HP, Ingenico and other various teller printers. Provided server break/fix troubleshooting; eyes and ears for other server issues for customer. Units were primarily Dell and HP workstations utilizing XP cores. Reimaged systems using pre loaded CD's and overlays (Ghost). Provided LAN setup, i.e., NIC installation, user setup, and administration. Loaded workstation products on personal computers. Ensured consistent implementation of both customer and CompuCom call management process. BancTec Services Charleston, SC 9/2005-6/2006 Customer Engineer-Wachovia Diagnosed and repaired various models of desktop and laptop systems
down to component level. Diagnosed and repaired various models of laser printers down to component level, which included Dell, HP, Addmaster, Ingenico and other various teller printers. Provided server break/fix troubleshooting; eyes and ears for other server issues for customer. Units were primarily Compaq ML350's and Dells, as well as various other manufacturers’ servers. Reimaged systems using pre loaded CD's and overlays (Ghost). Provided LAN setup, i.e., NIC installation, user setup, administration and security. Loaded workstation products and performed data migration on personal computers. All computers used Windows 2000 but changed over to XP at beginning of new year. Ensured consistent implementation of both customer and BancTec call management process. Diversco North Charleston, SC 9/2006-1/2007 Computer Support Specialist-Cummins Turbocharger Diagnosed and repaired various Dell desktops, laptops, and workstations down to component level. Reimaged systems using preloaded operating systems. Loaded applications from server as needed for individual users. Troubleshot systems and was liaison between Cummins Holset divisions and Dell. Reported all completed trouble tickets through required channels. TechSolve Global Services Charleston, SC 10/2004-12/2004 PC Technician – Site Lead-Roper Hospital Functioned as technician and coordinator of daily tasks for the RoperCare Alliance refreshing of 1600 new Dell desktops. Completed product imaging, testing, and deployment of nearly 800 units. Coordinated removal and return of units to Dell. All computers used Windows 2000. Kept appropriate accounting of equipment and personnel hours. Apex Systems, Inc. Goose Creek, SC 4/2003-11/2004 PC Technician – Technical Lead-US Navy Working for NMCI Project, doing Windows 2000 rollout for Naval Commands in Charleston TriCounty Area. Involved in imaging machines using Ghost for deployment, deploying machines in the field, testing machines on the network, reinstalling legacy applications, and training civilian and naval personnel in use of new systems. Sonic Drive-In, North Charleston, SC 3/2004-10/2005 Assistant & Kitchen Manager Assisted drive-in management in implementing the restaurant plan in order to meet established operating standards, sales and profits. Trained and motivated crew members. Performed the work functions in the Seven Basic Stations as needed; effectively implementing the local store marketing plans; working in a manner that helps to control costs; assisting in managing daily restaurant operations; and providing every customer with outstanding service. J & S Audio Visual Kiawah Island, SC 8/2002-3/2003 Audio Visual Technician Position was on-site at the Kiawah Island Golf Resort and the Francis Marion Hotel. Responsible for setting up: sound systems, microphones, various projectors, and screens. Coordinated with meeting planners and banquet staff to allow smooth meeting transitions. Assisted speakers with various pieces of Office software. Setup interfaces between LCD
projectors, computers, vcrs, and other audio and video equipment as necessary. Hunters Ridge Sunrooms Charleston, SC 11/2001-4/2002 Lead Generator Operated a kiosk inside Sam's Wholesale. Offered free estimates to Sam's members. Qualified select members for specials and giveaways. Quantified weekly trends and reported to Corporate. Software Craze Goose Creek, SC 4/2001-12/2002 Owner/Operator Provided custom computer builds and system repairs to desktops and laptops for businesses in the Tri-County area. Provided consultation in networking, system configuration, technical resource management, and software integration. Trained businesses in using appropriate software for tax and professional purposes. Knology Holdings, Inc. Charleston, SC 5/2000-4/2001 Service Technician (Bundled Services) Responsible for performing field technical work and servicing customer computer problems; troubleshooting, repair and maintenance of the Fiber Optic Network, including cable television, telephone, and internet services. Helped consumer and business customers to setup their networks as per Knology requirements. Best Buy, Inc. Charleston, SC 1/1999-4/2000 Lead Service Technician (Tech 3) Performed advanced repairs on customer computers and peripherals. Provided assistance and leadership to technicians. Responsible for troubleshooting, testing and repairing consumer electronic products, as well as providing technical assistance regarding product problems. Worked with various Windows operating systems including 2000 and all Microsoft Office products. Best Buy, Inc. Charleston, SC 10/1998-1/1999 Non-Commissioned Sales- Home Office Department Provided life style solutions to customers through technical expertise and advanced product knowledge of Computer and Home Office products. Presented Service Plans to customers, finalized product sales and arranged for product delivery. Responsible for merchandising assigned area per company standards, including signing and pricing products. EDUCATION:
Trident Technical School, North Charleston, SC 9/1996-5/1998 Some College Coursework Completed Completed 2 years of 3-year degree in Telecommunications Systems Management. Courses included Computer Operating Systems, Calculus, Public Speaking, and Business Management. Goose Creek High School, Goose Creek, SC 8/1982-6/1983 High School Diploma College Prep with accents in Sciences, Mathematics, and Computers
REFERENCES:
Shawayne Davis - Lead Network Engineer for CACI Cell: 843-364-6583 Email: shawaynedavis@sc.rr.com Lemar Nelson - Customer Engineer for BancTec Systems Cell: 843-437-3177 Harris Platt – Team Lead (Service Professional) for CompuCom Cell: 864-770-5699