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SYDNEY, 20-21 JULY 2016
Join the Inner Circle of Inspiration
EVENT GUIDE
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Witness the convergence of offline and online shopping come to life!
The Future Store features a combination of ground breaking commercially available technologies together with interactive simulation to show retailers how their customers will engage with them in the future. • Window Shopping
• Personalisation
• Virtual Reality
• Virtual Mirror
• Endless Aisle
• Ship from Store
®
Sponsors
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Welcome
Meet the Online Retailer Team
On behalf of the entire team, I welcome you and thank you for attending our 8th annual Online Retailer Conference & Expo. We are Australia’s largest retail technology event and we bring together an incredible community of digital gurus, marketing masters, retail renegades, energetic entrepreneurs and creative leaders who want to learn big business. Online Retailer is a premium collaboration of conference content, solution providers, one-on-one mentorships and networking soirees that encourage retail-tech innovation within the Australasian industry.
Alice Kuepper
Federica Casoni
Alana Brettle
Event Director
Content Manager
Speaker Manager
In the past 8 years, we have brought together over 20,000 established and new retailers to create an event that uncovers global trends and challenges the industry to push boundaries and innovate. This would have not been possible without the contribution of our amazing sponsors, exhibitors and speakers, who worked hard in helping deliver this event.
Jatin Shrestha
Cindy Leguen
Regina Portelli
Sales Manager
Delegate Sales Manager
Delegate Sales Executive
During the next 2 days, you will be inspired by international and national forward thinkers and get a glimpse at what the future of retail will look like.
ONLINE RETAILER IS WHERE THE FUTURE MEETS RETAIL. So, what’s in it for you today and tomorrow?
Flyn Roberts
Danielle Maessen
Roze Abraham
Event Manager
Event Coordinator
Production Coordinator
If you registered for an Expo Pass, you will not only have access to all of our exhibitor solutions, the Future Store, the Retail Technology Lab, the newly introduced Industry Catch Ups and the exhibitors events, but also to free keynote presentations including Brian Spaly from TrunkClub, Monica Phromsavanh from Modabox and Jeff Lord from GoPro. As a conference delegate you have access to all keynote presentations – including Kevin Ertell from Sur la Table, Tim Rosenfield from Simone Pérèle, and Scott Emmons from Neiman Marcus – as well as 40+ sessions spread out into eight different tracks. You are also invited to our exclusive Welcome Reception, on July 20th from 5.00pm on the Expo floor. Don’t miss on this great opportunity to meet your peers, connect with industry leaders, and learn from one another.
Alicia Bourke
Sarah McCoy
Marketing Manager
Marketing Executive
Also, our Expo will provide you with plenty of opportunities to discover new solutions and technologies that will help streamline your business. Do not miss out on the Future Store and make sure to say hello to our new 36 exhibitors this year! You can use this guidebook, the digital guide or our free app, to navigate through the event. Otherwise, feel free to ask one of our staff to assist you.
Angela Sciacca
Tom McAllister
Senior Operations Manager
Operations Coordinator
I am confident that you will emerge from the next two days with new tools, greater insights, expanded networks and incredible inspiration to grow your business.
ALICE KUEPPER Event Director, Online Retailer
ONLINERETAILER.COM
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VIDEO SPONSOR
ENTRANCE FEATURE SPONSOR
online video production
20-21 JULY 2016
NET & CONNECT LOUNGE
CONFERENCE TRACK
LOCKNOTE SPONOSR
KEYNOTE SPONOSR
SILVER
MAJOR MEDIA PARTNER
GOLD PLATINUM
DIAMOND
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Event Sponsors
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LANYARD & BADGE KICKSTARTER CONFERENCE
®
INDUSTRY PARTNERS
FUTURE STORE
RETAIL TECHNOLOGY LAB
PLATINUM DINNER
Contents THE CONFERENCE 8
International Speakers
9
National Speakers
10 Agenda At A Glance: DAY 1 12 Keynote Sessions: DAY 1 14 Tracks: DAY 1 16 Agenda At A Glance: DAY 2 18 Keynote Sessions: DAY 2 20 Tracks: DAY 2 THE EXPO 22 Expo At A Glance 24 Retail Technology Lab: DAY 1 26 Retail Technology Lab: DAY 2 28 Ask The Experts & Speakers 29 What’s On? 30 Kickstarter 32 Floor Plans
MEDIA PARTNERS
PRIVATE LUNCH
34 Exhibitor Profiles 46 Non-Exhibiting Sponsors 47 Exhibitor Categories 49 Alpha Index 50 Stand Index
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International Speakers Brian Spaly
Jeff Lord
Kevin Ertell
Co-Founder Trunk Club Men’s Outfitters
Senior Manager of International eCommerce & Services GoPro
SVP Digital Sur La Table
Monica Phromsavanah
Nyree Corby
Scott Emmons
CEO & Founder Fame and Partners
Head of Innovation Lab Neiman Marcus
CEO & Founder MODABOX
National Speakers
Andrew Buxton CEO eStar
Angus MacDonald Trade & Digital Manager Supercheap Auto
Anna Kismet
Anna Stockley
Anshul Dayal
Ben Franzi
Bradley Riss
Head of Digital T2 Tea
Head of Digital MECCA Brands
Director himstr.com.au
GM Global eCommerce Platforms & Digital Australia Post
Head of Commercial Adyen Asia Pacific
Cath Hodgson-Croker
Charley Fisk
Chris & Melissa Tantchev
Dave Malcolm
Brendan Sweeney
Cameron Barrie
Carl Hartmann
Group General Manager Ecommerce Cotton On Group
Director Bilue
CEO Temando
David Bray
David Cox
David Woollcott
Donald Butt
Elle Aram
Evan Hutton
Fiona Da silva
Sales Director Netsuite
Head of Experience Design IE
CEO Winning Appliances
Director Sales & Enterprise Partnerships iQmetrix
Co-Founder Kini Swimwear
Managing Director Williams-Sonoma Australia WilliamsSonoma Inc
Head of Logistics & API’s, Parcel & eCommerce Services, Startrack
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Chief Sales Officer Melbourne IT Group
20-21 JULY 2016
Customer Service Manager Adore Beauty
Director Bookabuy
Co-Founder Marley Spoon Australia
National Speakers
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Francesco Percopo Founder GoToddler
James Johnson
Gareth Williams ECommerce Manager Adore Beauty
Head of Online Retail Sports Rebel Sport
Gary Elphick
Gavin Merriman
Greg Banbury
CEO DisruptSport.com
Global Head of Digital Nude by Nature
Marketing Director Naked Wines Australia
Jary Carter
Jason Kencevski
Jose Bermudez
Jules Lund
Chief Revenue Office ORO
CEO Speedmaster
Commercial Manager Harris Farm
Co-Founder Tribe
Julie Stevanja
Justin Dry
Justin Irvine
Lana Hopkins
Levi Aron
Founder Stylerunner
Joint CEO & CoFounder Vinomofo
Sales Director Asia Pacific SEKO Omni Channel Logistics
Co-Founder & CEO Mon Purse
Country Manager Australia Deliveroo
James McWhinney
Regional Director Customer Success & Retail Practice Demandware
Country Manager SLI Systems
Julie Mathers Founder Flora & Fauna
Lexi Mills
Lucy GladeWright
CEO Product Businesses Lux Group
Garry HamiltonSmith
CoFounder & Brand Director Hunting for George
Marc Gauci
Mark Baarste
Mark Cripsey
Mike Wilson
Head of eCommerce BD Platforms & Digital Australia Post & StarTrack
Director Consulting First
Chief Digital and Data Officer Myer
Co-Founder Tinyme
Natasha Ritz
Nick Molnar
Paul Harapin
Paul Kennedy
Peter Muhlmann
Raghav Sibal
Brand Communications Manager Lush
Founder & CEO Afterpay
VP GM APAC Japan Domo
CIO Greencross
Founder & CEO Trust Pilot
Managing Director ANZ Manhattan Associates
Stuart Barker
Sunny Cheema
Tim Rosenfieldm
Tink Taylor
Violet Lazarevic
Managing Director Australia Emarsys
Director Towel Palace
CEO Simone Pérèle
Founder & President Dotmailer
Senior Research Consultant Monash University
Salvador Nissi Vilcovsky CEO Memomi
ONLINERETAILER.COM
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DAY 1 9.00am – 9.05am 9.05am – 9.45am
Agenda@ a Glance WEDNESDAY 20 JULY 2016
Welcome and Opening Remarks by Grant Arnott, Managing Director, The Media Pad BLACK ROOM International Keynote From Idea To Exit – The Journey of an Hot Start-Up Brian Spaly | Co-Founder, TrunkClub
9.45am – 10.15am
THE FUTURE STORE PANEL – A Close Look at In-Store Technology Innovation Carl Hartmann | CEO, Temando David Cox | Head of Experience Design, IE Agency Donald Butt | Director, Sales and Enterprise Partnerships, iQmetrix Marc Gauci | Head of eCommerce Business Development, Platforms and Digital, Australia Post & StarTrack Raghav Sibal | Managing Director ANZ, Manhattan Associates Salvador Nissi Vilcovsky | CEO, Memomi
10.15am – 11.00am | Morning Tea: Meet the Exhibitors and Industry Catch ups 11.00am – 11.30am
International Keynote More Than An e-Store: Making Your Website The Hub of Your Brand for the Future Customer Kevin Ertell | SVP Digital, Sur la Table
11.30am – 12.00pm
Transformation At The Core A closer look at the Lingerie Company of Australia’s business journey in the cloud. • Growth and expansion plans call for (drastic) change • Making the right decision • A future in the cloud Tim Rosenfield | CEO, Simone Pérèle (Australia / New Zealand)
12.00pm – 1.00pm | Food For Thought In The Exhibition Hall TRACK 1: BLACK ROOM Advanced Marketing: Acquisition
1.00pm – 1.30pm
1.30pm – 2.00pm
Utilising User-Generated Content to Attract and Engage Customers
A User-Centric Approach to Conversation Rate Optimisation
Anna Stockley Head of Digital, MECCA Brands
Mark Baarste Director – Consulting, First
A Bootstrapped Acquisition Strategy for Start-Ups
From Platform Evolution to Re-platforming with Limited Technologies and Budget
Dave Malcolm Co-Founder, Marley Spoon Australia
2.00pm – 2.30pm
TRACK 2: GREEN ROOM Advanced Site Optimisation & Conversion
Leverage your Most Powerful Marketing Asset – The Voice of Your Customer Peter Muhlmann CEO & Founder, Trustpilot
Francesco Percopo Founder, GoToddler
TRACK 3: RED ROOM Globalisation & Business Growth
eCommerce: The Weapon of Choice Andrew Buxton eStar CEO
Building and Growing a Sustainable Business Model Justin Dry Co-Founder & Joint CEO, Vinomofo
TRACK 4: BLUE ROOM In-Store Experience
The Stores of the Future – Leveraging Digital in the Store and Online David Woollcott CEO, Winning Appliances
The Future of Payments Bradley Riss Head of Commercial, Adyen Asia Pacific
Optimised Merchandising for Exceptional Results – A 6 Week Plan
Cross Trade – Setting up Business for International Success
The Journey: Building a Brand Presence Online on a Shoestring
Lexi Mills CEO of Product Businesses, Lux Group
Brendan Sweeney Group General Manager E-Commerce, Cotton On Group
Jose Bermudez Commercial Manager, Harris Farm
2.30pm – 3.20pm | Meet the Exhibitors, Ask the Experts and Industry Catch ups 3.20pm – 3.50pm
Email Marketing Personalisation To Boost Performance Mike Wilson Co-Founder, Tinyme
3.50pm – 4.20pm
Bringing Together Customer Service, Loyalty and Shipping for Greater Conversion Charley Fisk Customer Service Manager, Adore Beauty
Marketplaces Are Eating the World of Online – Grab a Mouthful
Path to Purchase: The Intersection of Customer, Content and Commerce
Anshul Dayal Director, Himstr.com.au
Julie Mathers Founder, Flora & Fauna
Survival Tips of building an International Brand – Don’t Fake it Until you Make it
Improving the Customer Experience Through Technology
Jason Kencevski CEO, Speedmaster
Mark Cripsey Chief Digital and Data Officer, Myer
Employee Engagement and Motivation
Enhance The Store Experience to Drive Online Sales
Julie Stevanja Co-Founder, Stylerunner
4.20pm – 4.50pm
GOLD PANEL: Key Trends that Are Going to Impact Retail in 2017 and Beyond
4.50pm – 5.20pm
What’s Trending Today? Find Out Where Australia’s Top Online Shoppers Live, and How to Reach Them
Paul Harapin | VP GM APAC Japan, Domo Tink Taylor | Founder and President, dotmailer Nick Molnar | Co-Founder & CEO, Afterpay Jary Carter | Chief Revenue Office, ORO
Ben Franzi | General Manager, eCommerce Platforms and Marketplaces, Australia Post
5.20pm – 5.25pm
Closing Remarks by Paul Greenberg, Executive Chairman & Founder, NORA
5.30pm – 7.00pm | Networking Drinks in the Expo Hall
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20-21 JULY 2016
Anna Kismet Head of Digital, T2 Tea
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DAY 1
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Keynote Sessions WEDNESDAY 20 JULY 2016
Located In HORDERN PAVILION – BLACK ROOM 9:45AM – 10:15AM THE FUTURE STORE PANEL
9:15AM – 10:15AM INTERNATIONAL KEYNOTE
From Idea To Exit – The Journey Of A Hot Start-Up
A Close Look at In-Store Technology Innovation
• Learn how to identify emerging hot markets Brian Spaly | Co-Founder, TrunkClub
• Plan and execute a winning business strategy • Tailor your market offering to attract investments for a healthy exit
Carl Hartmann | CEO, Temando
David Cox | Head of Experience Design, IE Agency
Donald Butt | Director, Sales and Enterprise Partnerships, iQmetrix
Marc Gauci | Head of eCommerce BD, Platforms and Digital, Parcel & eCommerce Services, Australia Post & StarTrack
Raghav Sibal | Managing Director ANZ, Manhattan Associates
Salvador Nissi Vilcovsky | CEO, Memomi
11:00AM – 11:30AM INTERNATIONAL KEYNOTE
More Than An e-Store: Making Your Website The Hub of Your Brand for the Future Customer Kevin Ertell | SVP Digital, Sur la Table
• Build a community around your website to offer more than just sales • Get smart with easy website testing • Reverse showrooming in an omni-channel world
Transformation At The Core
4:20PM – 4:50PM GOLD PANEL
A closer look at the Lingerie Company of Australia’s business journey in the cloud.
Key Trends that Are Going to Impact Retail in 2017 and Beyond
11:30AM – 12:00PM Tim Rosenfield | CEO, Simone Pérèle ANZ
• Growth and expansion plans call for (drastic) change • Making the right decision • A future in the cloud
4:50PM – 5:20PM
Jary Carter | Chief Revenue Office, ORO
Paul Harapin | VP GM APAC Japan, Domo
Nick Molnar | Co-Founder & CEO, Afterpay
Tink Taylor | Founder and President, Dotmailer
What’s Trending Today? Find Out Where Australia’s Top Online Shoppers Live, and How to Reach Them Ben Franzi | GM eCommerce Platforms and Marketplaces, Australia Post
• Sell with the power of pinpoint accuracy to know exactly what, where and why Australians are buying online • Leverage the latest eCommerce delivery insights to tap into Australia’s top online shopping suburbs • Use insights on Australian consumers’ habit to convert new customers
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20-21 JULY 2016
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Tracks
WEDNESDAY 20 JULY 2016 TRACK 2: GREEN ROOM
Advanced Marketing: Acquisition
Advanced Site Optimisation & Conversion
2.00pm – 2.30pm
1.30pm – 2.00pm
1.00pm – 1.30pm
TRACK 1: BLACK ROOM
Utilising User-Generated Content to Attract and Engage Customers
A User-Centric Approach to Conversation Rate Optimisation
• Leverage rating and reviews to foster trust, authenticity
• Undertake analyses of your website to better understand why your visitors are not becoming customers
• Create customers advocates and brand ambassador to spread positive word of mouth
• Understand what data is useful for analysis prior to optimisation and how to perform that analysis
• Learn about what works and what doesn’t to optimise your UGC
• Run A/B and multivariate split testing, user testing, surveys and interviews to find out the best user experience
Anna Stockley | Head of Digital, MECCA Brands
Mark Baarste | Director – Consulting, First
A Bootstrapped Acquisition Strategy for Start-Ups
From Platform Evolution to Re-platforming with Limited Technologies and Budget
• Find the right balance between growth and scale • Optimise your marketing, test and if it works, scale it
• New Retail Imperatives – increase customer lifecycle value, conversions and frequency rates of repeat customers
• Protect your customers: acquire the right customers at the right time
• Limited Resources – no disruption allowed, need of seamless transition to maximise results • Strategic Mindset – entering new vertical markets with a customer centric mindset
Dave Malcolm | Co-Founder, Marley Spoon Australia
Francesco Percopo | Founder, GoToddler
Leverage your Most Powerful Marketing Asset – The Voice of Your Customer
Optimised Merchandising for Exceptional Results – A 6 Week Plan
• Understand the true potential of customer reviews
• Understand how online shoppers respond to merchandising
• Build your reputation and turn reviews into revenue
• Keep connecting your value proposition with design and layout
• Learn how leading online brands avoid the common pitfalls and harness the power of reviews Peter Muhlmann | CEO & Founder, Trustpilot
• Test every page and apply conversion technique to make the shopping experience more enjoyable Lexi Mills | CEO of Product Businesses, Lux Group
3.20pm – 3.50pm
2.30pm – 3.20pm | Afternoon Tea: Meet the Exhibitors, Ask the Expert & Industry Catch Ups
Email Marketing Personalisation To Boost Performance
Bringing Together Customer Service, Loyalty and Shipping for Greater Conversion
• Advanced remarketing and email design templates to deliver greater results
• Make your company a customer service specialist to convert sales right away
• Boost results on every campaign with advanced personalization and segmentation strategies
• Tap into impulsive buying and make customer stick to your site with loyalty and customer service
• Use email triggers to hit the target and boost sales
• Offer optimized shipping options to increase customers loyalty and conversion
Mike Wilson | Co-Founder, Tinyme
3.50pm – 4.20pm
Charley Fisk | Customer Service Manager, Adore Beauty
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Marketplaces Are Eating the World of Online – Grab a Mouthful • Understand how to expand your customer base and increase sales using marketplaces
Path to Purchase: The Intersection of Customer, Content and Commerce • Take the pain out of your customers’ journey
• Use niche marketplaces to tap into specific audiences
• Optimise SEO to drive more traffic to your website and increase conversion
• Going global via marketplaces
• Test and try: focus on the customer
Anshul Dayal, Director | Himstr.com.au
Julie Mathers | Founder, Flora & Fauna
20-21 JULY 2016
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Tracks
WEDNESDAY 20 JULY 2016 TRACK 3: RED ROOM
TRACK 4: BLUE ROOM
Globalisation & Business Growth
In-Store Experience
eCommerce: The Weapon of Choice
DAY 1
• The Five Pillars of Internationalisation • Creating new customers and demystifying “Glocalisation”
• Seamless digital-enabled storefront experience that blends the online and offline insights
• Learn what works and what doesn’t to expand Globally
• Understand and maximize every consumer touch point
Andrew Buxton | eStar CEO
• Use data to provide personalised commerce experience and drive purchasing decisions David Woollcott | CEO, Winning Appliances
The Future of Payments • Current trends in digital payments
• Overview and analysis of successful digital retail models • Future proof your business to ensure sustained success
• Using “Big Data” in payments • The Merchant of the future Bradley Riss | Head of Commercial, Adyen Asia Pacific
• Pitfalls to avoid Justin Dry | Co-Founder & Joint CEO, Vinomofo
The Journey: Building a Brand Presence on a Shoestring
• Shortcuts to setting up successfully in new international markets
• Setting up your business for future growth
• Localise essential elements such as design, content, language, payments, supply chain and more • Establishing partnership and logistics frameworks for profitability
• Creating an innovative full service and experience to differentiate your brand • Lessons learnt and how to adapt Jose Bermudez | Commercial Manager, Harris Farm
Brendan Sweeney | Group General Manager E-Commerce, Cotton On Group
2.00pm – 2.30pm
Cross Trade – Setting up Business for International Success
1.30pm – 2.00pm
Building and Growing a Sustainable Business Model
1.00pm – 1.30pm
The Stores of the Future – Leveraging Digital in the Store and Online
2.30 pm – 3.20 pm | Afternoon Tea: Meet the Exhibitors, Ask the Expert & Industry Catch Ups
Improving the Customer Experience Through Technology
• Know your competitive advantage and leverage on it
• A Retail evolution & the future of shopping
• Understand your market, their needs and behaviours
• Using technology to reconnect with customers
• Make it scalable to grow beyond boarders
• Understanding the importance of innovation Mark Cripsey | Chief Digital and Data Officer, Myer
Employee Engagement and Motivation
Enhance The Store Experience to Drive Online Sales
• Foster a culture that drives innovation and success • Behavioural and incentive programs to give your business a winning edge
• Combine e-commerce with in-store shopping to create a connected retail experience
• Customer service fundamentals to drive a positive customer experience
• Connect with customers digitally when they are in-store
Julie Stevanja | Co-Founder, Stylerunner
• Drive high efficiency buying that transforms the shopping experience Anna Kismet | Head of Digital, T2 Tea
ONLINERETAILER.COM
3.50pm – 4.20pm
Jason Kencevski | CEO, Speedmaster
3.20pm – 3.50pm
Survival Tips of Building an International Brand – Don’t Fake it Until you Make it
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DAY 2
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Agenda@ a Glance THURSDAY 21 JULY 2016
9.00am – 9.10am
Welcome and Opening Remarks by Grant Arnott, Managing Director, The Media Pad
9.10am – 9.40am
International Keynote From Refugee to Female Entrepreneur – The Story of a Retail Disruptor
9.40am – 10.10am
Beyond Commerce to Community: the Power of Innovation
Monica Phromsavanh | CEO & Co-Founder, ModaBox Jeff Lord | Senior Manager of International eCommerce & Services, GoPro
10.10am – 11.00am | Morning Tea: Meet the Exhibitors and Industry Catch ups 11.00am – 11.30am
International Keynote Creating the Store of the Future – Integrate Technology to Enhance In-Store Experience Scott Emmons | Head of Innovation Lab, Neiman Marcus
11.30am – 12.00pm
POWER TECHNOLOGY PANEL: The Internet of Things – Implication and Opportunities for Retailers Cath Hodgson-Croker | Chief Sales Officer, Melbourne IT Group Fiona Da Silva | Head of Lodgement & APIs, Parcel & eCommerce Services, StarTrack David Bray | Sales Director, Netsuite
12.00pm – 1.00pm | Food For Thought In The Exhibition Hall
1.00pm – 1.30pm
TRACK 1: BLACK ROOM Advanced Marketing: Data, Loyalty and CRM
TRACK 2: GREEN ROOM Mobile & Social Commerce
TRACK 3: RED ROOM Supply Chain & Fulfilment
TRACK 4: BLUE ROOM Omni-Channel Retailing
Top Tips on How to Really Tackle Data and Personalisation
Mobile Innovation: Powering Up Your Mobile Initiatives
The Future of eCommerce Delivery Engagement
Omni-Channel Marketing Best Practices
Violet Lazarevic Senior Research Consultant, ACRS, Monash University
Justin Irvine Sales Director – Asia Pacific, Seko Omni-Channel Logistics
Levi Aron Country Manager – Australia, Deliveroo
Real Time Customer Relevance in An Omni Channel World
Managing Inventory and Demand Forecasting
Adore Beauty’s Journey from Pureplay to Omni-Channel to International
Gavin Merriman Head of Digital – Global, Nude by Nature
1.30pm – 2.00pm
Deliver a Personalised and Seamless Customer Experience Across Channels Evan Hutton Managing Director, WilliamsSonoma Australia
2.00pm – 2.30pm
5 Proven Winners to Improve Online Loyalty Chris & Melissa Tantchev Founder, Bookabuy
Cameron Barrie CEO and Founder, Bilue
Elle Aram Co-Founder, Kini Swimwear
Gareth Williams E-Commerce Manager, Adore Beauty James McWhinney Country Manager, SLI Systems
Embracing the Rise of Influencer Marketing and Social Discovery
A Race To The Door: Distributed Manufacturing vs Distribution Centres
Reverse Retailing is Here: From Pure-Player to Omni-Channel
Jules Lund Founder, TRIBE
Gary Elphick CEO, DisruptSport.com
Lana Hopkins Founder & CEO, Mon Purse
2.30pm – 3.20pm | Afternoon Tea: Meet the Exhibitors, Ask the Experts and Industry Catch ups 3.20pm – 3.50pm
3.50pm – 4.20pm
4.20pm – 4.50pm
Top Tips for the Modern Marketer: Data & Hidden Revenue
The Ultimate Social Action Plan
Using Click and Collect to Drive Higher Customer Value
Stuart Barker MD Australia, Emarsys
Natasha Ritz Brand Communications Manager, LUSH Fresh Handmade Cosmetics
Building a Community & Owning the Customer Experience
Top Tips To Optimise Your Mobile & Social Commerce Offerings
Complete the Customer Experience with Exceptional Service
Your Journey Towards an Omni-Channel Promise Starts with the Customer
Lucy Glade-Wright Co-Founder & Brand Director, Hunting for George
Greg Bansbury MD, Naked Wines
Sunny Cheema Director, Towel Palace
Garry Hamilton-Smith Business Manager – Head of Online Retail Sports, Rebel Sport
Paul Kennedy CIO, Greencross Limited, The Pet Company
International Keynote An Aussie Entrepreneur with a One-Way Ticket to the US Nyree Corby | CEO & Founder, Fame & Partners
4.50pm – 5.00pm
Closing Remarks by Paul Greenberg, Executive Chairman & Founder, NORA
6.30pm StarTrack ORIAS , Darling Harbour
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Managing Cultural Change From Physical to Phygital
20-21 JULY 2016
Angus McDonald Trade and Digital Manager, Supercheap Auto
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DAY 2
Keynote Sessions THURSDAY 21 JULY 2016
Located In HORDERN PAVILION – BLACK ROOM 9:10AM – 9:40AM INTERNATIONAL KEYNOTE
9:40AM – 10:10AM
Beyond Commerce to Community: the Power of Innovation
From Refugee to Female Entrepreneur – The Story of a Retail Disruptor Monica Phromsavanh | CEO & Co-Founder, ModaBox
• Just a girl searching for a better life and finding a niche in the market • Female entrepreneurship: build your business from the bottom up
Jeff Lord | Senior Manager of International eCommerce & Services, GoPro
• Driving advantage at today’s pace means making tomorrow’s dreams come true today • Go from serving customers to engaging – and inspiring – your brand community • Discover a unique approach to digital commerce: powering innovation, empowering brands
• Combine personal styling, luxury service and fast fashion in a digital world
11:00AM – 11:30AM INTERNATIONAL KEYNOTE
• Understand when, how, and what customers want – stay on top of the game
Creating the Store of the Future – Integrate Technology to Enhance In-Store Experience
• Infuse ideas and innovation into your business with customer focused technologies – beacons, memory mirror and others
Scott Emmons | Head of Innovation Lab, Neiman Marcus
• Use imagination as your only boundary to follow – allow to fail and learn from it
11:30AM – 12.00PM POWER TECHNOLOGY PANEL
4:20PM – 4:50PM INTERNATIONAL KEYNOTE
The Internet of Things – Implication and Opportunities for Retailers
An Aussie Entrepreneur with a One-Way Ticket to the US
Cath Hodgson-Croker | Chief Sales Officer, Melbourne IT Group
Nyree Corby | CEO & Founder, Fame & Partners
Fiona Da Silva | Head of Lodgement & APIs, Parcel & eCommerce Services, StarTrack
David Bray | Sales Director, NetSuite
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20-21 JULY 2016
• Bringing the brick and mortar ‘dressmaker’ experience online and tapping into retailer’s hunger for customisation • Using technology to determine the hottest trends and streamline the customer experience • Focusing on “fashion to order” supply chain for greater bottom line results
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DAY 2
Tracks
THURSDAY 21 JULY 2016 TRACK 2: GREEN ROOM
Advanced Marketing: Data, Loyalty and CRM
Mobile & Social Commerce
1.00pm – 1.30pm
TRACK 1: BLACK ROOM
Top Tips on How to Really Tackle Data and Personalisation • Building a data layer and DMP to centrally store, segment, and manage all customer data • Creating a marketing cloud to deliver consistent personalised lifecycle messaging across email, display, in-social, and on-site • Leveraging the data layer to optimise media spend, reduce wastage, and improve campaign targeting
Mobile Innovation: Powering Up Your Mobile Initiatives • The mobile customers behavioural trends • Mobile magic: what makes a great mobile experience • Best Practice throwing Mobile in the mix Violet Lazarevic | Senior Research Consultant, ACRS, Monash University
1.30pm – 2.00pm
Gavin Merriman | Head of Digital – Global, Nude by Nature
Deliver a Personalised and Seamless Customer Experience Across Channels
Real Time Customer Relevance in An Omni Channel World
• Drive incremental sales across channels by leveraging the unique attributes of each channel
• Bringing the digital retail experience and the physical retail experience together
• Drive customer acquisition, retention, traffic and sales across and between channels
• Steering digital customers into physical stores
• Single customer profiling and data analytics to infl uence marketing strategies
• Building retail apps that drive loyalty and retention Cameron Barrie | CEO & Founder, Bilue
2.00pm – 2.30pm
Evan Hutton | MD, Williams-Sonoma Australia
5 Proven Winners to Improve Online Loyalty • Establish a personal relationship with your individual customer • The importance of original content when building a new online brand • Create social media buzz
Embracing the Rise of Influencer Marketing and Social Discovery • Citizen marketing – Connect with your customers directly and influence their purchasing behavior • Facilitate influencers’ advocacy for your brand and customers’ need for social discovery • Understanding the ROI of social media and infl uencer marketing
Chris & Melissa Tantchev | Founders, Bookabuy
Jules Lund | Founder, TRIBE
3.20pm – 3.50pm
2.30 pm - 3.20 pm | Afternoon Tea: Meet the Exhibitors, Ask the Expert & Industry Catch Ups
Top Tips for the Modern Marketer: Data & Hidden Revenue • Understand your customer’s shopping and purchasing behaviour to enhance personalised experiences • Use data to design effective offline and online campaigns, optimise in-store activities, and increase ROI • Embrace multiple touch points to make smart decisions, and provide seamless customer experience
The Ultimate Social Action Plan • Telling your authentic brand story through social media • Engaging customers and staff in your digital strategy • How to utilise social media channels to enhance your brand Natasha Ritz | Brand Communications Manager, LUSH Fresh Handmade Cosmetics
3.50pm – 4.20pm
Stuart Barker | MD Australia, Emarsys
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Building a Community & Owning the Customer Experience
Top Tips To Optimise Your Mobile & Social Commerce Offerings
• Communicating a Brand Story and the advantages of being small • Saying No to the Hard Sell • Owning and Respecting the Customer Lucy Glade-Wright | Co-Founder & Brand Director, Hunting for George
• Build a social business not a social strategy • Deep link your mobile and social offering to help your customers connect • Use new mobile and social technologies to increase loyalty and customer service Greg Bansbury | MD, Naked Wines
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Tracks
THURSDAY 21 JULY 2016 TRACK 3: RED ROOM
TRACK 4: BLUE ROOM
Supply Chain & Fulfilment
Omni-Channel Retailing
The Future of eCommerce Delivery Engagement
DAY 2
Omni-Channel Marketing Best Practices
• What does the millennial consumer expect, stepping stones to meet their needs • How is the global delivery market adjusting to the worlds new ecommerce customers?
• Know where your customers are before and after they visit your site • Set up a system to manage and monitor multiple marketing channels • Understand and attribute ROI across a variety of media Levi Aron | Country Manager – Australia, Deliveroo
Justin Irvine | Sales Director – Asia Pacific, Seko OmniChannel Logistics
Adore Beauty’s Journey from Pureplay to Omni-Channel to International
• Use the most effective method to calculate your safety stock levels
• A business beyond .com.au: Embracing an omni-channel approach
• Have regular visibility into excess and obsolete stock to identify action plans for selling off or reducing this inventory
• Adore Beauty’s global expansion with China’s Tmall
• Increase revenue with more accurate forecasts and reduced out-of-stock incidents Elle Aram | Co-Founder, Kini Swimwear
• Insights into advanced merchandising solutions that help connect their customers with the products they’re most likely to buy Gareth Williams | E-Commerce Manager, Adore Beauty
1.30pm – 2.00pm
Managing Inventory and Demand Forecasting
1.00pm – 1.30pm
• The Future of Ecommerce Delivery – the landscape in 2020, and what’s the reality now?
James McWhinney | Country Manager, SLI Systems
Reverse Retailing is Here: From Pure-Player to Omni-Channel
• Connect to your customer using mass customisation • Use distributed manufacturing to compete on delivery times • Scale up – technology to help you grow internationally
• Store are back! Planning for expansion using physical outlets • Apply digital smarts to create an innovative and complementary store experience • Collaborative and successful example of digital to physical success
Gary Elphick | CEO, DisruptSport.com
2.00pm – 2.30pm
A Race To The Door: Distributed Manufacturing vs Distribution Centres
Lana Hopkins | Co-Founder & CEO, Mon Purse 2.30 pm - 3.20 pm | Afternoon Tea: Meet the Exhibitors, Ask the Expert & Industry Catch Ups
Managing Cultural Change From Physical to Phygital
• Leveraging benefits beyond pick up to drive loyalty and repeat purchase
• Overcome cultural challenges to embrace an omni-channel vision
• Create a premium in-store customer experience via click and collect
• Establish new behaviours and KPIs to break down barriers between online and offline
• Use customer data and feedback to optimise their experience
• Identify and develop new digital skills and talent needed Angus McDonald | Trade and Digital Manager, Supercheap Auto
3.20pm – 3.50pm
Using Click and Collect to Drive Higher Customer Value
Paul Kennedy | CIO, Greencross Limited, The Pet Company
Your Journey Towards an Omni-Channel Promise Starts with the Customer
• Deliver a competitive and unforgettable last mile experience • Use packaging and enhancement to strengthen your brand • After sale service tips to encourage loyalty and repeat purchases
• Putting your customer first before profits • Grow your team with an acquisition, conversion and a retention focus • Improve your fulfillment model Garry Hamilton-Smith | Business Manager – Head of Online Retail Sports, Rebel Sport
3.50pm – 4.20pm
Complete the Customer Experience with Exceptional Service
Sunny Cheema | Director, Towel Palace
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Expo@ a Glance DAY 1 TIME
Online Retailer offers a diverse range of education and information free for you to grow personally and professionally. Be sure to map out your day with the program highlights to make the most of your expo visit. Please note: Ask The Expert sessions require bookings at the Stand
WEDNESDAY 20 JULY 2016
EVENT
10.00AM – 10.30AM Generate more revenue with social media
PRESENTER/COMPANY
LOCATION
Cath Hodgson-Croker and Thomas Rastas, Webcentral
Retail Technology Lab Industry Lounge
10.15AM – 11.00AM
Game Changer
Wayne Wang, People Post
10.35AM – 11.05AM
Transform Your Business with a Cloud-Based Omnichannel Commerce Platform
Netsuite
11.00AM – 1.00PM
Entrepreneurship,
Brian Spaly, Trunkclub,
Ask the Expert
11.00AM – 1.00PM
Optimize your digital marketing plans
Rohan Lock, Dotmailer
Ask the Expert
11.00AM – 1.00PM
How to use analytics & insights to accelerate customer Rose Yip, StarTrack growth & acquisition
Ask the Expert
11.10AM – 11.40PM
16 Top Secret Marketing Tools for 2016
Matt Davies, Emote Digital
Retail Technology Lab
11.45AM – 12.15PM
Point to Point for Success
Wayne Wang, People Post
Retail Technology Lab
12.00PM – 12.45PM
5 Key Drivers of Retail Success
Michael Woodruff, Retail Express
Industry Lounge
12.00PM
Come ideate with Bilue with a chance to win a free consultation
Bilue
12.20PM – 12.50PM
Boosting Sales and Improving Cash Flow
Jason Philactides, Debit Success
1.30PM – 2.00PM
Marketing: Making an impact on the global stage with IBM Marketing Cloud
Per Caroe, IBM Australia
2.00PM – 4.00PM
Online & Offline Community Building
Kevin Ertell, Sur La Table
Ask the Expert
2.00PM – 4.00PM
Social Media
Thomas Rastas, WebCentral
Ask the Expert
2.00PM – 4.00PM
NS Expert Consultant
David Bray, Netsuite
Ask the Expert
2.10PM – 2.40PM
Six Easy Steps to Data-Smart Retail – Online and Offline
Catherine Ballantyne, Tealium
2.30PM – 3.15PM
Scaling for Excellence: How to Prepare Your Online Business for Success
Jerry Eadeh, Nexcess
2.30PM – 3.00PM
Top five tips to get maximum media exposure for your brand. Film your 30 Second Media Pitch and feel what it’s like to be on-air, the interview simulator will ensure you’re ready for the spotlight!
Monica Rosenfeld, ex-A Current Affair producer and Managing Director of WordStorm PR
2.50PM – 3.20PM
Are you delivering anxiety to your customers?
Rob Hango-Zada, Shippit
3.30PM – 4.00PM
Networking Drinks – Drop your business card into a bowl to enter the competition to win a: 12 month subscription to Trustpilot valued up to $12,000
Trustpilot
4.00PM – 4.30PM
Adaptive Retailing – Making Digital the New Core in the Era of Retail Everywhere
Matt Darby, Accenture Interactive
4.30PM – 5.00PM
Grow Your Revenues And Customer Engagement by 50% in One Week
John Stuckey, Mobile Digital
All Day
Enter to win one of our giant Teddy bears!
Yotpo
All Day
Get your caricature drawn by our cartoon artist! It’s lifelike, lots of fun and only takes 5 minutes
Retail Express
All Day
Learn about the benefi ts of outsourcing for your eCommerce business and get a FREE “Eat, Sleep, eCommerce T-Shirt”.
2nd Office
All Day
Win a 360° video camera from SaleCycle All you have to do is visit the stand and make your own 360° video or selfie for Facebook or YouTube!
SaleCycle
All Day
Take Part in the inaugural Adyen Retailers Survey today. Best entry walks away with a one of a kind prize. See you at our Stand 3029 (near Future Store).
Adyen
Retail Technology Lab
Stand 2015 Retail Technology Lab Retail Technology Lab
Retail Technology Lab Industry Lounge Stand 04
Retail Technology Lab Stand 3019
Retail Technology Lab Retail Technology Lab Stand 4048 Stand 3043 Stand 3026
Stand 3015
Stand 3029
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THURSDAY 21 JULY 2016
DAY 2
TIME
EVENT
PRESENTER/COMPANY
LOCATION
10.00AM – 10.30AM
The Future Robotic Retail Experience
Tim O’Neill and Alexandre Naressi, Accenture Interactive
Retail Technology Lab
10.15AM – 11.00AM
Marketing: Making an impact on the global stage with IBM Marketing Cloud
Per Caroe, IBM Australia
Industry Lounge
10.40AM – 11.10AM
Engaging Buyers: 10 Revenue Driving Email Programs
Tink Taylor, Dotmailer
Retail Technology Lab
11.00AM – 1.00PM
Early Startups Advice
Monica Phromsavanh, ModaBox
Ask the Expert
11.00AM – 1.00PM
Personalisation & customisation trends
Nyree Corby, Fame and Partners Ask the Expert
11.00AM – 1.00PM
Social Media
Thomas Rastas, WebCentral
Ask the Expert
11.00AM
Come see a showcase of our mobile app built live at OR 2016
Bilue
Stand 2015
11.20AM – 11.50PM
Learn how different business models and trends are shaping the future of delivery and infl uencing the ultimate customer experience.
Jonathan Gaynor, StarTrack/ Australia Post
Retail Technology Lab
12.00PM – 12.45PM
Your Customers Create Better Content Than You
Talia Shani, Yotpo
Industry Lounge
12.00PM – 12.30PM
Turning on the lights: How top retailers use Domo to maximize profits
Paul Harapin, Domo
Retail Technology Lab
12.35PM- 1.05PM
What we have learnt from over 1 billion abandoned carts
Chris Brinkworth, SaleCycle
Retail Technology Lab
1.30PM – 2.00PM
The Secrets of outsourcing ebay listings and SEO Product Descriptions
Carlo Silva, 2nd Office
Retail Technology Lab
2.00PM – 4.00PM
Retail Innovation & modern mobile and digital experiences in the store
Scott Emmons, Neiman Marcus
Ask the Expert
2.00PM – 4.00PM
Optimize your digital marketing plans
Rohan Lock, Dotmailer
Ask the Expert
2.00PM – 4.00PM
How to use analytics & insights to accelerate customer growth & acquisition
Rose Yip, StarTrack
Ask the Expert
2.00PM – 4.00PM
NS Expert Consultant
David Bray, Netsuite
Ask the Expert
2.10PM – 2.40PM
Should you get into ASEAN eCommerce?
Thomas Wee, Digimatic Group Limited
Retail Technology Lab
2.30PM – 3.15PM
Artificial Intelligence Marketing
Stuart Barker, Emarsys
Industry Lounge
2.30PM – 3.00PM
Top five tips to get maximum media exposure for your brand. Film your 30 Second Media Pitch and feel what it’s like to be on-air, the interview simulator will ensure you’re ready for the spotlight!
Monica Rosenfeld, ex-A Current Affair producer and Managing Director of WordStorm PR
Stand 04
3.30PM – 4.00PM
Networking Drinks – Drop your business card into a bowl to enter the competition to win a: 12 month subscription to Trustpilot valued up to $12,000
Trustpilot
Stand 3019
All Day
Enter to win one of our giant Teddy bears!
Yotpo
Stand 4048
All Day
Get your caricature drawn by our cartoon artist! It’s lifelike, lots of fun and only takes 5 minutes
Retail Express
Stand 3043
All Day
Learn about the benefits of outsourcing for your eCommerce business and get a FREE “Eat, Sleep, eCommerce T-Shirt”.
2nd Office
Stand 3026
All Day
Win a 360° video camera from SaleCycle All you have to do is visit the stand and make your own SaleCycle 360° video or selfie for Facebook or YouTube!
Stand 3015
Visit our stand to win an exclusive Adyen bike. Find out how at Stand 3029!
Stand 3029
All Day
Adyen
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DAY 1
Retail Technology Lab WEDNESDAY 20 JULY 2016
10.00AM – 10.30AM
2.10PM – 2.40PM
Generate more revenue with social media
Six Easy Steps to Data-Smart Retail – Online and Offline
Now an established part of the strategy for many retail businesses, social media can still be difficult to get right for commercial success. Learn how to create engaging content across different channels that will translate into customer loyalty and more revenue. Cath Hodgson-Croker | CSO, Melbourne IT Group Thomas Rastas | Social Media Specialist, WebCentral
Discover how large and small retailers and ecommerce sites have used these six data-smart steps to: • Improve the customer experience across every channel • Increase revenue per customer • Launch and change online campaigns faster • Deliver real-time data into the hands of in-store sales consultants • Personalise interactions in real-time • Deliver consistent brand messaging via email, mobile, web, SMS and in-store
Catherine Ballantyne | Manager Solutions Consulting, APAC
10.35AM – 11.05AM
Topic to be confirmed 2.50PM – 3.20PM
David Bray | Sales Director
Are you delivering anxiety to your customers? 11.10AM – 11.40PM
16 Top Secret Marketing Tools for 2016 Matt shares his top 16 marketing tools the we recommend to take your business to the next level. From social media tools, to SEO tools all the way through to conversion optimising tools there will be something for everybody.
Matt Davies | Marketing Account Executive
Rob Hango-Zada is co-Founder and joint-CEO of Shippit.com, Australia’s fastest growing shipping platform. Shippit helps hundreds of online retailers delight thousands of customers every single week through a better shipping experience. Rob brings a common-sense approach to retail innovation, spanning from a decade working with global retailers in the FMCG industry. Shippit maintains 50% growth each month with Harvey Norman, Glue Store, Topshop, St Frock and The Academy Brand now depending on Shippit’s technology on a daily basis. Rob is an active member of the online retail community, contributor to startup publications and an advocate for customer-centric design.
Rob Hango-Zada | Joint-CEO
11.45AM – 12.15PM 4.00PM – 4.30PM
Point to Point for Success People Post an Uber style courier started up in 2015 . Heavy use of technology to solve client problems. Grown 100% per month. What lessons have been learnt from concept until today? What is the impact of google adverts / PR and general marketing on growth? Wayne will share his experiences with you in an interactive session.
Wayne Wang | CEO
12.20PM – 12.50PM
Adaptive Retailing—Making Digital the New Core in the Era of Retail Everywhere In the era of ‘retail everywhere’, digital is not just a channel. It’s pervasive, integral to operations and synonymous with the enterprise strategy. With more than half of consumer purchases infl uenced by digital and the challenges of delivering a personalised yet private experience, retailers must establish nimble, flexible and agile organisations to capitalise on the digital opportunity. So how does a retailer make digital their core and become adaptive?
Matt Darby | MD & Retail Industry Lead
Direct Debit: Boosting Sales and Improving Cash Flow An interactive workshop on how to use direct debit to grow your business. Are weekly payments better than monthly payments? Are credit card payments better than bank account payments? Who are the best and worst payers? What are the best methods for following up failed payments? What are some key retention strategies?
Jason Philactides | National Sales Manager
1.30PM – 2.00PM
Marketing: Making an impact on the Global Stage with IBM Marketing Cloud
4.30PM – 5.00PM
Grow Your Revenues and Customer Engagement By 50% in One Week John and his software engineer wife founded MobileDigital based on their total belief that smart mobiles would become the core of all consumer interaction. They were right – the platform they have built enables brands, manufacturers and retailers to engage securely with individuals through their mobile, and to be able track and synthesize all interactions to develop unique and personal relationship with every user.
John Stuckey | CEO & Co-Founder
Per Caroe has been selling and managing sales people in the behavioral/ email marketing space for over a decade. In 2016 he’s been tasked with making the same impact on the global stage with IBM Marketing Cloud. Prior to being on the sales side, Per was a marketing leader in the streaming video space. Having been responsible for marketing budgets and deliverables that created value in the marketing organization, Per is very familiar with marketers daily lives and pains.
Per Caroe | Global Evangelist
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DAY 2
2016-07-05T16:46:45+10:00
Retail Technology Lab THURSDAY 21 JULY 2016
10.00AM – 10.30AM
12.35PM – 1.05PM
The Future Robotic Retail Experience
What Have We Learnt From Over 1 Billion Abandoned Carts
Accenture Interactive is collaborating with Softbank Robotics to reimagine the future of retail interactions. In this presentation we will show the first proof-of-concept, demonstrating SoftBank Robotics’ ‘Pepper’ and ‘Nao’ humanoid robots, with customer-service and commerce capabilities. The platform blends human and artificial intelligence – including social media, mobile and in-store applications.
Tim O’Neill | MD Alexandre Naressi | MD and Research & Development Lead
Think about all the blood sweat and money you spend driving traffic to your site, only for them to disappear without purchasing. Cart Abandonment company SaleCycle, will share insights on ways to engage, reconnect and convert your online visitors. Supporting and shaping their online journey, on your site, and even after they leave.
Chris Brinkworth | CRO APAC
1.30PM – 2.00PM
10.40AM – 11.10AM
The Secrets of Outsourcing, ebay Listings and SEO Product Descriptions
Engaging Buyers: 10 Revenue Driving Email Programs What does it take to deliver personalized email marketing like major brands? To see similar returns from these efforts? Hear from industry expert Skip Fidura on how you can increase your current ROI from email, through 10 key programs. Discover how retailers are employing technology to engage buyers and strengthen the customer relationship and what brands are employing these techniques and seeing results. Key takeaways • Why the pressure is on for retailers communications to be timely, personalized and relevant • How email is the powerful tool in your arsenal as an ecommerce marketer • The technique you should employ right now to boost ROI
Learn how to utilize a virtual team to scale your business with SEO copywriting, unique product descriptions and optimized eBay listings so you can increase your sales. Learn the difference between a bad product description and a good one so you too can write awesome copy!
Carlo Silva | CEO
2.10pm – 2.40pm
Should You Get into ASEAN eCommerce? eCommerce is ASEAN is booming due to many emerging economies in the region, yet fraught with its share of challenges. How can you get a piece of the action? What are the benefi ts and possible pitfalls? How do you make it work for you?
Tink Taylor | Founder and President
Thomas Wee | VP Sales Digimatic Group Limited
11.20AM – 11.50PM
Shaping the Future Learn how different business models and trends are shaping the future of delivery and infl uencing the ultimate customer experience.
Jonathan Gaynor | Head of Collection Services
12.00PM – 12.30PM
Turning on the lights: How top retailers use Domo to maximize profits Join Paul Harapin, VP and General Manager of Domo, Asia Pacific & Japan, as he discusses how real-time insights can lead to decisions that impact the bottom line within an omnichannel retail model, and see how some of the world’s biggest brands are using Domo to optimize their entire business.
Paul Harapin | Vice President & General Manager, APJ
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Parcel Connect
eBay portal ;
Electronic labelling
Join the inner circle of inspiration.
Website integration
, Facebook at Linkedin
Online Retailer or online fastway.com.au
Visit us at
to ďŹ nd out more
JOIN THE CONVERSATION #OR16
Australia Couriers Pty Ltd, T/A Fastway Couriers (Australia), ABN 38 057 389 769. This business is independently owned.
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Ask the Experts & Speakers Online Retailer is about finding practical, tactical solutions to your retail problems and opportunities. As a part of our Ask the Experts program, delegates have the opportunity to sit down one-on-one with some of the leading minds in Australian and international retail.
FREE with your Main Conference and 3 Day Pass! A 30 minute consultation with one of our handpicked experts and speakers is provided FREE with any of the above listed pass. To book your session, visit the Ask the Expert area on the Expo Floor.
Brian Spaly
David Bray
Kevin Ertell
Monica Phromsavanh
Lucy GladeWright
CO-FOUNDER, TRUNKCLUB
SALES DIRECTOR (ANZ), NETSUITE
SVP DIGITAL, SUR LA TABLE
CEO/CO-FOUNDER, MODABOX
Expertise: Entrepreneurship
Expertise: NS Expert Consultant
Expertise : Online & Offline Community Building
Expertise: Early Start-ups Advice
CO-FOUNDER & BRAND DIRECTOR, HUNTING FOR GEORGE
Nyree Corby
Scott Emmons
Rohan Lock
Rose Yip
Thomas Rastas
CEO & FOUNDER, FAME & PARTNERS
HEAD OF INNOVATION LAB, NEIMAN MARCUS
REGIONAL DIRECTOR APAC, DOTMAILER
Expertise: Personalisation and customisation trends
Retail innovation and modern mobile and digital experiences in the store
Expertise: Optimize your digital marketing plans
HEAD OF ECOMMERCE DATA ANALYTICS, PARCEL & ECOMMERCE SERVICES, STARTRACK
SOCIAL MEDIA STRATEGIST, WEBCENTRAL
How to use analytics & insights to accelerate customer growth & acquisition
Expertise: Owning the Customer Experience
Expertise: Social Media
1:1 WEBSITE REVIEWS Online Retailer offers you the opportunity to book a 1:1 session with a website expert to have your website reviewed. Get in fast as these hugely popular sessions sell out! FREE with your Main Conference and 3 Day Pass! This 20 minute consultation with either Nathan Huppatz, Co-Founder, Costumes.com.au or Mark Freidin, Founding Partner, internetretailing. com.au is provided FREE with any of the above listed pass.
1:1 Appointments are booked at the Ask the Experts Area – See Floorplan
28
20-21 JULY 2016
Nathan Huppatz
Mark Freidin
CO-FOUNDER, COSTUMES.COM.AU
FOUNDING PARTNER, INTERNETRETAILING. COM.AU
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Industry Catch Ups
NEW this year!
Get together for a group networking event led by the exhibitors during which hot topics will be discussed and your questions will be answered. These events will be hosted in the Industry Lounge, just opposite stand 5012, and will run for 45 minutes.
What’sOn Networking
DRINKS
Come and Join the Online Retailer Team, our speakers, sponsors and exhibitors.
Wednesday 20th July 10.15am | Be a Game Changer Hosted by Wayne Wang, CEO, People Post The courier industry has been so profi table for so long, it had no need to change. Pick it up, to the depot, resort it, reship to final mile. 1-5 days turnaround. Point to Point Uber style changes how you can do business and get delivery to your customers whilst they are still excited– How do you do that?
12pm | 5 Key Drivers of Retail Success Hosted by Michael Woodruff, Manager Strategic Partnerships, Retail Express Hear how retailers can gain the clarity, control and visibility they need to manage and grow a single or multi-site retail operation. Maximise revenue, reduce complexity and eliminate wasted time in your retail business.
2.30pm | Scaling for Excellence: How to Prepare Your Online Business for Success Hosted by Jerry Eadeh, VP of Global Channel Sales, Nexcess The number of decisions online retailers need to make for their business can be daunting. Many of the most popular online retailers all share common challenges from application choices, to development and hosting infrastructure costs
5-7pm | Wed July 20th | Expo Hall
Invite Only Events Leaders’ Summit Breakfast This invitation only breakfast brings together a group of C-level retail captains from businesses in Australia and the USA. A panel discussion is moderated by Paul Greenberg, Founder and Chairman Director of NORA and this year includes: Julie Stevanja | Founder and CEO, Stylerunner Scott Emmons | Head of the Innovation Lab, Neiman Marcus Paul Kennedy | CIO, Greencross Simon Hill | Director and Co-Founder, Your Tea
Thursday 21st July 10.15am | Marketing: Making an impact on the global stage with IBM Marketing Cloud Hosted by Per Caroe, Global Evangelist, IBM Australia Per Caroe has been selling and managing sales people in the behavioural/email marketing space for over a decade. He’s been tasked with making the same impact with IBM Marketing Cloud. Having been responsible for marketing budgets and deliverables that created value in the marketing organization.
12pm | Your Customers Create Better Content Than You: How to use user-generated content to increase sales Hosted by Talia Shani, Director of Content, Yotpo User-generated content – like reviews, Q&A and photos – is the most effective way to market your brand in the crowded eCommerce world. Learn how to leverage UGC, increase sales and stand out from your competitors.
Women In Retail Cocktail Reception Online Retailer is thrilled to announce a partnership with Remodista, a social think tank that examines disruption in global retail. Through a program called Women2Watch, Remodista celebrates an influential group of female brand leaders in retail and helps them gain exposure through content development, media relations, and via conferences around the globe. Online Retailer is working with Remodista to include Australian retail leaders in the programy.
2.30pm | Artificial Intelligence Marketing Hosted by Stuart Barker, Managing Director, Emarsys An exploration of how smart maths and algorithms are transforming the online marketing space by identifying better outcomes and better experiences for retail consumers. What do Marketers need to know and do to prepare their organisations for the opportunities AI unlocks?
Please contact Federica Casoni at federica.casoni@reedexhibitions.com.au if you would like to learn more, find out how you can be involved, or be included in next year’s invitation list.
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KICKSTARTER Strategy and Tactics for the New and Small Digital Retailer
Access to this conference is provided with a KICKSTARTER Pass. Tickets are still available at the Registration Desk. SPONSORED BY
KICKSTARTER Located In Royal Hall of Industries, Conference Room above Main Café
9.00am – 9.05am
Welcome and Opening remarks by Paul Greenberg, Executive Chairman & Founder, NORA
9.05am – 9.45am
Four Steps to Better Customer Experience (and Better Conversion) • A four step process to better understanding and improving the customer experience • Clear the “tree stumps” for better insight • Truly understand customers and their experience in order to improve conversion Kevin Ertell | SVP Digital, Sur La Table (USA)
9.45am – 10.00am 10.00am – 10.15am
1.40pm – 2.15pm
2.15pm – 2.45pm | Afternoon Tea and Networking Audience Networking – Round 1
2.45pm – 3.25pm
Breakthrough Social Media • Define how to integrate your branding across all your profiles. What profiles do I use? How do you create focus for yourself and your audience? • Social media is BIG – Learn which channels are most important for your business. • What exact steps & action should you take to get more traction with what you do, everyday? Doyle Buehler | Senior Smarty Pants, The Digital Delusion
3.25pm – 3.55pm
Your Product’s Journey Is Your Customer’s Journey • Explore new Australian research “The State of Shipping in Commerce 2016” • Learn how to create a great shipping experience for your customers • Tips and tricks to optimise your current shipping and fulfilment practices (and not break the bank in the process). Hamish Grant | CEO & Co-Founder, Temando
3.55pm – 4.30pm
Google Retailer Analytics 101 • Why you need a framework to use analytics effectively and outlining a simple framework that you can use • How to develop a retail optimisation plan • How to track progress and action against your plans Rod Jacka | Managing Director, Panalysis
Audience Networking – Round 2
110.15am – 10.45am | Morning Tea and Networking 10.45am – 11.15am
11.15am – 12.00pm
Freshman Email Marketing Essentials for 2016 • 3 easy quick win strategies for retailers : Welcome, Acquisition, Cart Recovery • Trends in open rates: industry benchmark and subject line trends • Perfect Email Design: trends, call to actions and case study Alita Harvey-Rodriguez | Managing Director, Milk It Academy Your online store should be selling more – here’s how • Trust points to build on • Friction points to reduce • Persuaders to try Kim Carruthers | Director, eChic
12.00pm – 1.00pm | Lunch, Networking and visit the Expo Floor 1.00pm – 1.05pm 1.05pm – 1.40pm
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Maximising revenue and ROI in 2016 through biddable media channels • Learn how to avoid the PPC minefields which will blow your budget and your ROI • The essential biddable channels for eCommerce stores in 2016 • How to map your biddable media marketing mix to your customers purchase funnel and benchmarking of paid channels. Chris Pittham, Director, Digital Massive
Welcome back High Growth SEO and Content Marketing Strategies for eCommerce Businesses. • Learn proven strategies to grow your organic traffic from SEO and Content Marketing • Learn which types of content marketing efforts are usually shared the most • Learn the top on site SEO strategies to grow eCommerce traffic James Norquay | Consulting Director – SEO & Content Marketing, Prosperity Medi
4.30pm – 5.00pm
Panel Discussion and Q&A
5.00pm
Conference Concludes
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My Event Planner is an easy way to plan and organise your onsite visit so you don’t miss a thing.
Available at onlineretailer.com/myeventplanner/
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Floorplan
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LIVE WEBSITE REVIEW
RETAIL TECHNOLOGY LAB 1052
ONLINERETAILER.COM
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Exhibitor Profiles 2ND OFFICE
ADYEN
STAND 3026 P 02 8011 3768 E service@2ndoffice.co W www.2ndoffice.co 2nd Office has helped Australian businesses cut costs by providing highly educated staff who have been trained in eCommerce. We are not your regular outsourcing company, we are an offshore staffing solution that will help your business grow and save up to 70% off labor costs!
3D PHOTOMATION
Adyen is a technology company that provides businesses with a single solution to accept payments anywhere in the world. The only provider of a modern end-to-end infrastructure connecting directly to Visa, MasterCard, and 250 other payment methods, Adyen delivers frictionless payments across online, mobile, and in-store.
AFTERPAY
STAND 3025 P 0405 820 268 E nick@afterpay.com.au W www.afterpay.com.au
STAND 1031 P 1300 437 732 E sales@3dphotomation.com.au W www.3dphotomation.com.au 3D Photomation provides the local sales, services and technical support for Ortery branded photography solutions, from light boxes to turntables, to all-inone studio solutions as well as professional photography and studio equipment for the Australian and New Zealand market. Our services include still shots, 360 degree animation and 3D photography and 3D model scanning.
ACCENTURE INTERACTIVE
Afterpay is a fintech company founded in 2014 in Sydney, Australia. We provide consumers with simple interest-free pay-by-instalment plans, instantly at the point of purchase. We help retailers and merchants increase sales and build customer loyalty.
AKAMAI
STAND 2050 P 03 9838 7000 E jason.ross@reactive.com W www.accenture.com.au/interactive Accenture Interactive helps leading brands drive superior marketing performance across the full multichannel customer experience. In Australia, Accenture Interactive, including Fjord and Reactive, offers integrated, industrialised and industry-driven digital transformation and marketing solutions to help leading businesses and organisations drive superior digital end-to-end business performance.
ACIDGREEN
STAND 2025 P 02 9008 9600 W www.akamai.com Akamai is the global leader in Content Delivery Network (CDN) services, making the internet fast, reliable and secure for its customers. The company’s advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionising how businesses optimise consumer, enterprise and entertainment experiences for any device, anywhere.
AMBLIQUE
STAND 2011 P 02 8272 3800 E chat@amblique.com W amblique.com
STAND 4029 P 1300 139 658 E contact@acidgreen.com.au W www.acidgreen.com.au Acidgreen is a multi-award winning full service digital agency with over 15 years ecommerce experience. Acidgreen are Magento Gold Partners and have delivered ecommerce stores from some of the worlds leading retailers and brands. Acidgreen specialise in creating effective stores that convert visitors into customers.
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STAND 3029 P +31 20 240 1240 E australia@adyen.com W www.adyen.com
Amblique is a digital commerce consultancy providing retail strategy, ecommerce platform implementation and optimisation services. We work with retailers and brand owners to deliver a consistent and engaging brand experience across all channels enabling your customers to shop where they want, when they want. Consistently outperforming marketing growth rates by 3X – Amblique clients SELL MORE.
20-21 JULY 2016
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ANNEXA
BILUE
STAND 4013 P 03 9676 2555 E ally.woodlock@annexa.com.au W www.annexa.com.au At Annexa, we design and deliver software solutions to enable growth and business sustainability. We do this by supporting you and your people through times of change, growth and challenge, providing tailored technology business systems. We implement some of the world’s leading products including NetSuite, seeking to constantly identify and procure products that best serve your current and emerging needs.
AUSPACKAGING PACKAGING SPECIALISTS
STAND 2015 P 02 8274 5000 E hello@bilue.com.au W www.bilue.com.au Bilue is a full service digital product design company providing strategy, design, development and delivery. We apply a customer centric lens to business problems, and leverage mobility to increase customer acquisition, engagement, retention and revenue. With a deep underSTANDing of technology, we enrich and empower people through inspired digital experiences.
BLIX
STAND: 4009 P 03 8677 7792 E matt.hodgson@blix.com.au W www.getblix.com
STAND 06 P 02 9905 8455 E devpal@auspackaging.com.au W www.auspackaging.com.au Auspackaging has been trading from the original Brookvale warehouse for almost 25 years – the motto of our dedicated team of professionals is “We save you time and money”. Auspackaging supply an incredible range including bubble wrap, jiffy bags, tapes, plastic bags, cardboard boxes, foam padding, strapping, cleaning items, office and warehouse supplies.
Blix is all about providing C-level management with the ability to make data driven decisions which directly impact the bottom line of their business. We are not an analytics company, our core value is around making it easy for companies to test, learn and make decisions that drive higher ROI.
AVANTLINK.COM.AU
BLUESHYFT
STAND 08 P +1 4356 59 4764 E schaplin@avantlink.com W www.avantlink.com.au
STAND 4008 P 1800 817 483 E kieran.warwick@blueshyft.com.au W www.blueshyft.com.au
AvantLink Australia is an industry leading affiliate marketing platform serving the Australian market exclusively. With an unyielding focus on high-quality partnerships and advanced affiliate technology, AvantLink AU helps Australian online retailers build and grow strong, high-value affiliate programs. Learn more at www.info.avantlink.com/oraustralia
Blueshyft is a network of 1,000+ retail locations around Australia with a modern, extensible technology platform that adds an unmatched physical retail presence to your digital business, instantly. Developed in partnership with internationally-recognised developers using modern technology, the blueshyft platform is designed with scalability, real-time feedback and simple integration at its core.
BALANCE INTERNET
BRAINTREE
STAND 5032 P 03 9415 1463 E miranda@balanceinternet.com.au W www.balanceinternet.com.au
STAND Net & Connect Lounge P 02 8038 5095 E sales@braintreepayments.com W www.braintreepayments.com
Balance Internet are Australia’s most experienced Magento ecommerce Gold Partner and Akeneo PIM Partner. We specialise in the design, development, integration and ongoing support of high performance Magento stores for Australia’s leading retailers.
Mobilise your payments, globalise your business with Braintree. Accept credit / debit cards, PayPal, Apple Pay and whatever’s next with a single integration into your app or website.
ONLINERETAILER.COM
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Exhibitor Profiles BRONTO SOFTWARE
COURIERS PLEASE
STAND 2000 P 1300 546 112 E alli.brown@bronto.com W bronto.com.au
STAND 1000 P 0403 912 094 E lissa.becker@couriersplease.com.au W www.couriersplease.com.au
Bronto Software, a NetSuite (NYSE: N) company, provides a cloud-based commerce marketing automation platform to mid-market and enterprise organisations worldwide. Bronto is the number one ranked email marketing provider to the Internet Retailer Top 1000, with a client roster of leading brands, including EMU Australia, Ted’s Cameras, Princess Polly and O’Neill Australia.
CouriersPlease, as a member of the SingPost Group, is Australia’s leading eCommerce and parcel network with nationwide delivery operations. Today we have over 750 staff and franchisee couriers servicing 40,000 customers, sending over 10 million parcels per year.
CAPITAL NUMBERS INFOTECH
DEBITSUCCESS AUSTRALIA
STAND 2024 P +91 4003 2103 E neil@capitalnumbers.com.au W www.capitalnumbers.com.au Capital Numbers offers In-Demand Skills, On-Demand. We got a team of 300+ In-house Designers, Developers and Digital Marketing Experts whom you can hire on full-time, part-time or even hourly basis. We’re an Award Winning Company which is ISO 9001 Certified, D&B Registered and a Certified Google Partner.
CODISTO
We do more than just process direct debits. We allow your customers to sign up online, choose their payment method and frequency – if your customer’s payment fails, we follow up via our 100 seat call centre. What’s more, customers can contact us to make payment changes and update details.
DEMANDWARE
STAND 07 E jpollard@codisto.com W www.codisto.com Codisto provides the world’s easiest & fastest way to list & manage products on eBay.Xpress Lister – FREE spreadsheet; eBay listing creation tool. MarketPlace Connect – Full catalogue synchronization for Magento or WooCommerceCodisto – eBay Better.
COMMISSION FACTORY
STAND 4031 P 0409 039 399 E aantal@demandware.com W www.demandware.com Demandware is the market leader in enterprise cloud based ecommerce platforms. MJ Bale, RM Williams, GoPro, Hurley, L’Oreal represent some of the leading brands utilsing the Demandware platform.
DHL ECOMMERCE
STAND 3009 P 02 9229 7000 E sales@commissionfactory.com W www.commissionfactory.com Commission Factory is the largest performance and affiliate marketing network in Asia Pacific. Our premium partner tracking platform powers the affiliate activity of over 400+ online and omni-channel retailers, across an Affiliate portfolio that drives over 300M worth of sales annually. We provide the total end-to-end package from startup, to launching a campaign and complete program management.
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STAND 4014 P 1800 148 848 E jessica.n@debitsuccess.com W www.debitsuccess.com.au
STAND 4021 P 1800 772 809 E audgm.cs@dhl.com W www.dhl.com.au/en/ecommerce DHL eCommerce is your partner for comprehensive International shipping and e-commerce solutions. As the expert for e-commerce logistics and cross-border shipping, our product suite offers retailers, e-tailers and B2C shippers the ability to connect you to your customers quickly, reliably and cost-effectively.
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DIGIMATIC GROUP LIMITED
EMARSYS
STAND 2029 P 1300 998 067 E karine.siu@emarsys.com W www.emarsys.com
STAND 4047 P 03 9847 6809 E joseph.soh@digimaticgroup.com W www.digimaticgroup.com Digimatic Group Ltd (ASX:DMC) is a Global Brand Enabler that empowers Brands to Connect to their Customers in the most effective way. As a thought leader in the digital space, Digimatic is a disruptive innovator that combines a unique blend of ROI Branding, ROI Marketing and ROI Commerce expertise to help clients achieve true value from their business investment.
DOMO
Emarsys is a leading global provider of cloud marketing software for B2C companies, and the first B2C Marketing Cloud. The company provides actionable intelligence to enterprises targeting their customers, combining machine learning and data science with true personalization and multichannel delivery to reach customers most effectively, maximizing engagement and results. www.emarsys.com.
EMOTE DIGITAL
STAND 3013 P 03 9855 2304 E jason.stockton@emotedigital.com.au W www.emotedigital.com.au
STAND 3018 P 180 1899 4842 E jessica.maughan@domo.com W www.domo.com Domo is the world’s first Business Cloud and brings together all the data, people, and insights business users need to run their entire organization. The company is backed by $500+ million in investments and is led by a management team with tenure at the world’s most well-known technology companies.
Emote Digital creates award-winning eCommerce websites designed for the mind of the consumer, then delivers conversions with industry-leading marketing. Our mission is to enhance the enjoyment and efficiencies of everyday transactions, by creating intuitive user experiences using leading digital technologies.
DOTMAILER
ESTAR
STAND 2027 P 03 9021 2438 E team@dotmailer.com W www.dotmailer.com
STAND 3027 P 1800 503 891 E alison.crosbie@estaronline.com W www.estaronline.com
Dotmailer is a global leading marketing automation platform with email at its core. Simple and fast, powerful and sophisticated, you can create, automate, test and deliver hyper-targeted emails in minutes. Trusted by over 70,000 users across 150 countries, with clients including DHL Express, Converse, deVere Group and Jurlique. And as a Premier Magento Technology Partner, dotmailer provides a feature rich extension for Magento 1 & 2 in both B2C and B2B channels.
eStar is Australasia’s leading eCommerce solutions provider, delivering outSTANDing experiences with some of the region’s best brands for the past 15 years, through a combination of thought leadership, user experience, development, design & partners. eStar’s clients include Country Road, Witchery, BLK, Taking Shape, Rodd & Gunn, Briscoe Group and Swanndri. Brand Experience. Delivered Together.
ECARGO AUSTRALIA
EWAVE & ORO
STAND 2013 P 03 9421 5037 E enquiries@ecargo.com W www.ecargo.com We provide eCommerce enabling and operation outsourcing services. We offer a wide range of services for our clients from fulfilment, operating online sales channels, warehousing, customer delivery, marketing expertise and much more. We work with brands and retailers around the world to gain entry into China, the fastest growing online market in the world using on the ground teams and expertise.
STAND 2041 P 02 8060 5158 E info@ewave.com W www.ewave.com eWave is APAC’s leading full-service Commerce and Digital Agency, delivering enterprise commerce solutions to the world’s most iconic brands, retailers and B2B organisations. Headquartered in Sydney, Australia and with offices in Europe and the US, eWave offers a complete range of services to help businesses transform their B2B & B2C customer experiences.
ONLINERETAILER.COM
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Exhibitor Profiles EWAY
FIRST
STAND 2028 P 1800 106 565 E sales@eway.com.au W www.eway.com.au
STAND 2021 P 02 9339 6747 E info@first.com.au W www.first.com.au
We are a leading global payment services provider, allowing businesses to accept secure credit card payments 24/7 from customers around the world. Our goal is to make eCommerce as easy as possible for merchants and their customers.
We’re a team of specialists who help businesses increase revenue by enhancing the online customer experience and by gaining deep customer insight. We do this through strategic analysis, personalisation, ongoing testing, and through working with best of breed technology partners. We have expertise in Paid Search, Performance Display, Digital Strategy, Analytics, SEO, Design, Development and CRO.
FASTWAY COURIERS
FRESHDESK INC
STAND 5020 P 02 8263 3900 W www.fastway.com.au
STAND 5040 P 02 9887 1545 E akshaya.mv@freshdesk.com W www.freshdesk.com
Fastway are the friendly courier experts, providing an affordable and reliable courier service across Australia and the world. In 2016 Fastway became an Aramex company, opening up international distribution. Whether you’re new to online retailing, selling your goods on eBay or you’re an established sellers looking to streamline your dispatching Fastway have a service to suit your needs.
Freshdesk Inc. is the leading provider of cloud-based customer engagement software. Headquartered in San Bruno, California, with offices in India, UK, Germany and Australia. Freshdesk’s products are widely used by teams and companies of all sizes. Freshdesk Inc. has over 80,000 customers around the world, including 3M, Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, and Cisco.
FEEFO
HONG KONG TRADE DEVELOPMENT COUNCIL
STAND 4045 P 02 8405 7588 W www.feefo.com
STAND 1049 P 02 9261 8911 E sydney.office@hktdc.org W www.hktdc.com/en-buyer
Feefo – Customer Review platform. With over 3500 leading retail brands, the service delivers increased conversions, increased click through’s, reduced returns and significant business intelligence to improve your online performance. Generating the Gold Star Seller Ratings. Cost effective and quick to integrate.
The Small-Order Zone is a buyer-oriented online sourcing platform creating business opportunities and flexibility for direct sourcing of quality products in small quantities. Over 100,000 products are available in quantities of 5 to 1000 pieces. Products are available for instant order protected by PayPal. Products will be delivered by individual suppliers directly after online transactions.
FINCH APAC
IBM AUSTRALIA
STAND 4020 P 02 8005 6550 E trhaas@outlook.com W www.finch.com
STAND 3041 P 1800 418 1000 E tnette@sg.ibm.com W www.ibmmarketingcloud.com
Finch manages and optimises Google and Bing online advertising campaigns, delivering a competitive advantage to grow profit in a rapidly changing industry where complexity blocks success. Our programmatic approach enables predictable, scalable, and profitable growth. Founded in 2009, Finch is a certified Google Partner and boasts a global team of Google certified AdWords Specialists.
IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries.
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ICEE CONTAINERS
KENTICO SOFTWARE
STAND 5044 P 03 9338 0044 E voula@iceefoldingbox.com W www.iceefoldingbox.com
STAND 4028 P 18663 288 998 E marketing@kentico.com W www.kentico.com
The Last Mile solution for eCommerce food deliveries!The ICEE Folding airpop® Box provides superior cushioning and thermal protection for online food deliveries. Groceries, dinner meal kits, farm to fork and frozen food arrives fresh, unbruised and secure without the need for refrigerated transport.Low cost, reusable, economical to store & transport – the ideal solution for online food deliveries.
Kentico is an all-in-one CMS, E-commerce, and Online Marketing platform that drives business results for companies of all sizes, both on-premise or in the cloud. It gives customers and partners powerful, comprehensive tools and customer-centric solutions to create stunning websites and manage customer experiences easily in a dynamic business environment.
INGRAM MICRO – COMMERCE & FULFILLMENT
LAY-BUY FINANCIAL SOLUTIONS
STAND 3042 P 0438 228 155 E ross.wood@ingrammicro.com W www.ingrammicrocommerce.com Building the future of commerce. We combine the global operational infrastructure of Ingram Micro’s 154 locations across 45 countries and the power of our award-winning Shipwire Platform technology to deliver amazing commerce experiences every order, everyday, everywhere www.shipwire.com
INTELLIGENT REACH
STAND 5048 P 1300 886 151 E warrin@lay-buys.com W www.lay-buys.com PUT IT ON LAY-BUY powered by PayPal, is the payment method servicing the online Layby, Layaway markets globally. With merchant retailers predominantly across 5 country markets of Australia, New Zealand, USA, Canada and UK – We are undoubtedly the global leader in online Layby & Layaway.Oh yes, and we provide our plugins, gateway FREE for merchants, where we charge the buyer a small 0.9% admin fee.
LEAD MEDIA GROUP
STAND 4019 P 1300 662 556 E andrew.thomas@intelligentreach.com.au W www.intelligentreach.com Intelligent Reach provides the product-level marketing platform that enables retailers to increase online revenues and drive improved ROI. This is achieved by enriching product data and optimising content to maximise product reach. On average, in the first 6 months we increase retailer revenue by 49% and ROAS by 34%.
STAND 1027 P 02 9264 3903 E neil@shopbot-inc.com W www.leadmedia-group.com Founded in 2008, LeadMedia Group enables companies and brands to connect to their audiences, maximize their engagement and turn them into loyal customers. Our Two core solutions are Shopbot.com.au and Live-target.com
INTERNET RETAILING & INSIDE RETAIL
LEGALVISION
STAND 5019 P 02 9901 1800 E amir@octomedia.com.au W www.insideretail.com
STAND 4018 P 1300 544 755 E dilan@legalvision.com.au W www.legalvision.com.au
Inside Retail & Internet Retailing provide news, views and reports on the retail and e-commerce industry. Trusted as Australia’s leading industry publications since 1972.
LegalVision is Australia’s fastest growing legal service provider and is a market disruptor in the commercial legal services industry. Our innovative business model and custom-built technology assist our lawyers to provide a faster, better quality and more cost-effective client experience.
ONLINERETAILER.COM
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Exhibitor Profiles MAGENTO
MOBILEDIGITAL
STAND 4024 P +1 3109 45 0345 W www.magento.com
STAND 4046 P 1800 443 848 E andrew@mobile.digital W www.mobile.digital
Trusted by more than 250,000 businesses worldwide, Magento Commerce is the leading provider of open omnichannel innovation to retailers and brands across B2C and B2B industries. Magento Commerce is supported by a vast global network of solution and technology partners, a global developer community and the largest e-commerce extension marketplace available for download on the Magento Marketplace.
MobileDigital has developed unique processes using MMS and SMS to achieve incredible contact cut through and sales numbers. We deliver uniquely coded rich media images direct to the individual mobile user. We track and verify every transaction to the personal user level and enable brands and retailers to synthesize each transaction to build their one to one relationship with the mobile user.
MARKETPLACER
MPI AUSTRALIA
STAND 1052 P 0477 006 694 E info@marketplacer.com W www.marketplacer.com
STAND 3046 P 02 9648 3011 E naresha@mpiaust.com.au W www.mpiaust.com.au
Marketplacer is the world’s leading marketplace software platform, it is a fully hosted solution that enables you to create a tailored marketplace anywhere in the world, in any language and for any product, service or industry. It’s where people and businesses go to buy and sell goods and services.
MPI Australia will be exhibiting state of the art flexible packaging solutions for mail order fulfilment. A well proven concept from Automated Packaging Systems, USA increases productivity and decreases labor costs, prints high-resolution text, graphics and bar codes directly on the bag, eliminating the need for a separate labeling operation.
MELISSA DATA
NETO DIGITAL RETAIL
STAND 09 P 0402 891 435 E teri.dimon@melissadata.com W www.melissadata.com
STAND 2043 P 1300 730 300 E sales@neto.com.au W www.neto.com.au
It’s vital for e-commerce websites to quickly and efficiently capture, verify, and properly format contact information to improve deliveries for cost savings and greater customer satisfaction. Melissa Data’s full spectrum of data quality solutions tackle the data quality life cycle of customer data that auto-complete, verify, dedupe, profile, and enrich global address data, name, phone, and email.
Neto is a leading cloud-based commerce platform designed for small and medium-sized retailers and wholesalers. We enable anyone to sell anything, anywhere. We help you design, set up and run your stores across multiple channels with ease – from web, mobile, ebay and social media through to bricks-and-mortar stores.
MINDARC DIGITAL
NETSUITE
STAND 3006 P 02 9464 6100 E mdowns@netsuite.com W www.netsuite.com.au
STAND 5034 P 1300 206 827 E camg@mindarc.com.au W www.mindarc.com.au At MindArc our focus is on delivering high-quality, high-performance eCommerce websites that are conversion focused, integrated and scalable. We are Magento specialists and are Certified Silver Magento Partners with a focus on performance technologies to really make the speed of your site fly as well as properly securing your site to protect you and your customers.
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NetSuite is a leading end-to-end commerce solution provider, helping retailers manage their business with a single, unified cloud-based commerce platform. As the only cloud system to unify ecommerce and in-store with your core operational business systems – inventory and order management, CRM, business intelligence, marketing and financials – NetSuite enables businesses to deliver more relevant and personalised customer experiences while streamlining operations. For more info, please visit: www.netsuite.com.au/retail-au
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NEXCESS
PACK & SEND
STAND 2040 P +1 8666 39 2377 E jerry@nexcess.net W www.nexcess.net.au
STAND 3024 P 02 9822 5622 E ecommerce@packsend.com.au W www.packsend.com.au
Nexcess is a Southfield, Michigan-based managed application hosting company founded in 2000, with data centers distributed throughout the United States, Europe, and Australia. Nexcess offers a variety of managed applications hosting services for Magento, WordPress, ExpressionEngine, and OroCRM ranging from entry-level packages to custom clustered/ complex hosting configurations.
PACK & SEND is Australia’s leading freight delivery reseller. We take the world’s top parcel and freight carriers and offer a single access point under our brand. We give our customers the power of choice, which means we can tailor a more cost effective solution to meet your needs. We service eBay sellers and small to large online businesses with our powerful eCommerce shipping solutions.
NORA
PAYBANG
STAND 5012 P 0404 369 950 E corinne@nora.org.au W www.nora.org.au
STAND 02 P 02 8542 1012 E shawn@paybang.com W www.paybang.com
NORA is Australia’s newest, freshest retail association. We are the Voice of New Retail and aim to provide the community with a catalyst for collaboration, conversation and growth. NORA members gain networking opportunities and insights through our signature activities and events, as well as valuable mentoring. Join us now!
Paybang is Joint Venture of Alipay, which is the largest third party payment gateway and provides cross-border payment solution for Australian and New Zealand merchants who run either E-commerce websites or physical stores.
ONLINE VISIONS
PEOPLE POST
STAND 5028 P 1300 790 554 E hello@onlinevisions.com.au W www.onlinevisions.com.au
STAND 10 P 1300 984 981 E steve.holohan@ppost.com.au W www.peoplepost.com.au
Online Visions specialises in working with established retailers to expand their presence online using the power of Magento and establishing a long term strategy for success.Our key services include:- Magento Certified Development – Digital Strategy – User Experience Design – Conversion Rate Optimisation – Email Marketing Automation – Google Partner Agency (Adwords, Remarketing, Analytics).
PeoplePost is an easy to use crowd sourced courier service that connects users with runners regardless of scale or urgency. Send your parcels 24/7 via a runner nearby, track your delivery and rate your experience, it’s that easy! PeoplePost changes the way Australians look at the courier industry.
OMNIVORE
QUICKCLIPS.COM.AU
STAND 2047 Phone: 0458 201 907 Email: fmcclure@citybeachsoftware.com Website: www.omnivore.com.au
STAND 1050 P 1300 226 330 E info@quickclips.com.au W www.quickclips.com.au
Omnivore is a marketplace integration platform that connects Australian online retailers to marketplaces such as eBay. Omnivore integrates quickly with all major ecommerce stores so you can sell more products in more markets faster. We are helping over 1200 retailers to grow their online business and are Australia’s largest ecommerce marketplace integrator.
Quickclips offers a complete online video solution. We are easy to work with and look after all elements of planning, production and distribution.100% of our clients recommend our services to others. Pop in to the expo floor to say hello and find out why ;-)
See more at www.omnivore.com.au
ONLINERETAILER.COM
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Exhibitor Profiles RAKUTEN MARKETING
SALECYCLE
STAND 3014 P 02 8274 5112 E rhiannon.farrar@rakuten.com W www.rakutenmarketing.com.au
STAND 3015 P +65 9838 3849 E katie.ash@salecycle.com W www.salecycle.com
Rakuten Marketing is the global leader in omnichannel marketing. Offering an integrated strategy that combines consumers centric insights with e-commerce expertise and specialising in Affiliate, Attribution, Display and Retargeting. Rakuten Marketing operates as a division of Rakuten Inc.
Behavioural marketing company SaleCycle helps businesses like Ralph Lauren, IKEA and Virgin Atlantic, create better customer journeys online. Putting customers at the heart of everything they do, SaleCycle uses behavioural data to help optimise conversion rates, recover abandoned sales and increase customer lifetime value. The end result? Increased online sales.
READYTOSHIP.COM.AU
SEKO OMNI CHANNEL LOGISTICS
STAND 5018 P 03 9988 1138 E nathan@readytoship.com.au W www.readytoship.com.au ReadyToShip is a cloud based shipping integration tool, designed to help SME retailers connect to carrier systems, automate their shipping process, and ship more products faster.Live chat, email and phone support is based in Melbourne.We offer a 3 month free trial, full features, with no payment details required.
STAND 3047 P 0492 555 015 E justin.irvine@sekologistics.com W www.sekologistics.com/en/services/omni-channel-logistics/ Recognising the demand for a truly global eCommerce focussed supply chain provider, SEKO has created their Omni-Channel division, which provides a Global eCommerce solution for brand owners, retailers and e-tailers. SEKO Omni-Channel Logistics gives you access to the resources and expertise of a single logistics company worldwide.
REDSEED TRAINING
SHIPIT
STAND 5021 P 02 9098 8252 E chantale.harris@redseed.training W www.redseed.com
STAND 1025 P 02 9098 8227 E rebecca@shipit.click W www.shipit.click
Online retail is important, but do you also want to increase in-store sales? We specialise in customer service and sales training for retailers. Our courses are customisable, easy to implement...and better still, they have a proven track-record of increasing sales! So, if you’re wanting to increase your sales figures, or the number of customers coming through the door, get in touch with us!
ShipIT the ultimate cloud based app created to simplify and automate the process of delivering orders. With one click ShipIT imports and validates your orders into one cloud accessible spot, allocates orders to your carriers based on rules defined by you, prints picking slips, invoices, packing labels and e-lodge customs manifests and communicates with customers to let them know tracking info.
RETAIL EXPRESS
SHIPPIT
STAND 3043 P 1300 732 618 E michael.w@retailexpress.com.au W www.retailexpress.com.au
STAND 5036 P 1300 467 447 E hello@shippit.com W www.shippit.com
Retail Express enables retailers to control every aspect of their business. Our comprehensive POS software solutions encompass the full spectrum of functionality including inventory management, integrated webstore, loyalty programs, marketing, business intelligence and logistics.
Shippit is the web’s simplest shipping platform. Partnering with leading logistics partners, we help Australia’s forward-thinking retailers deliver goods to people, not places. Our innovative technology platform takes the guesswork and thinking out of delivery – we save retailers time, money and most importantly, keep their customers happy.
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SHOPPING LINKS
TEALIUM
STAND 05 P 0400 928 757 E kim@shoppinglinks.com W www.shoppinglinks.com
STAND 2048 P 02 9238 2334 E eyal.mekler@tealium.com W www.tealium.com
Shopping Links is an online global marketplace, making it easier for bloggers and brands to connect and collaborate to reach new audiences. We make it simple for a brand or agency to identify, collaborate and track the results of their influencer and affiliate marketing campaigns.
Tealium powers the new era of real-time customer engagement and marketing, enabling global businesses to unlock their customer data and create more meaningful, relevant customer experiences – via a vendorneutral data foundation that spans web, mobile, offline and Iot. More than 600 organisations worldwide trust Tealium to eliminate data silos and build a unified, actionable customer profile.
SIGNET
TEMANDO
STAND 1026 P 07 3179 2135 W www.signet.net.au
STAND 2032 P 1300 668 858 E marketing@temando.com W www.temando.com
Signet is a leading distributor of Packaging, and Mailing supplies. Distributing nationally, Signet is driven by a National Award winning customer service culture. With 24/7 online ordering and over 8000 products available, from cartons and void fill to cartridges and cafeteria products; Signet has your business needs available in stock.
SLI SYSTEMS
Temando (“I send you” in Spanish) connects the world’s logistical resources into an intelligent software platform for universally accessible commerce. We enable merchants to move goods anytime, anywhere for amazing customer delivery experiences. Temando is a Neopost company with offices in Brisbane, Sydney, San Francisco, London, Paris and Manila.
TITAN ONLINE
STAND 01 P 1300 169 219 E richard@kiratech.com.au W www.titanonline.co
STAND 4035 P 0432 607 668 E aparna.gray@sli-systems.com W www.sli-systems.com.au SLI Systems enables the world’s leading e-commerce retailers to accelerate sales by connecting shoppers with the products they’re most likely to buy. SLI offerings include site search, navigation, merchandising, mobile, product recommendations and user-generated SEO. The company’s patented technology continuously learns from the actions of visitors to deliver the most relevant results possible.
STARTRACK / AUSTRALIA POST
Titan Online is a search, analytics and ecommerce company. Our solutions are global-leading and industry-changing. We bring your real-world inventory online, providing tight integration with your existing business processes. We provide you with the tools and data to take your business to the next level.
TPG TELECOM
STAND 2036 P 02 9202 6830 W www.startrack.com.au StarTrack, a business of Australia Post, has the credentials and resources to tackle any logistics challenge. Together StarTrack and Australia Post form Australia’s most trusted freight and logistics provider, offering a comprehensive range of fast and efficient solutions.StarTrack customers have access to services that make a real difference to the way they do business. Whether in eCommerce, retail or manufacturing, we underSTAND the importance of creating the right supply chain. Our new combined business brings together the premium service STANDards of StarTrack with the trust, reach and convenience that Australia Post is renowned for.
STAND 4015 P 02 9009 8944 E sales@tpgtelecom.com.au W www.tpg.com.au/business TPG is one of Australia’s largest telecommunications infrastructure companies. We operate resilient voice, internet and data networks, underpinned by wholly owned metro, regional, inter-capital and international network assets. This extensive network has enabled the provision of ICT services as well as supporting some of the most critical networks operating in the country today.
ONLINERETAILER.COM
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Exhibitor Profiles TRANSPERFECT
WEB MARKETING ROI
STAND 4042 P 02 9264 0155 E sdaaboul@transperfect.com W www.translations.com The world’s top retailers trust TransPerfect to help them excel in the global marketplace. TransPerfect’s omnichannel global retail solutions are designed to help retailers create, execute, and optimise multilingual and multinational strategies for online / mobile, in-store content, and customer support interactions that drive sales, global growth, and customer loyalty.
TRUSTPILOT
STAND 4049 P 1800 WEB ROI E info@webmarketingroi.com.au W www.webmarketingroi.com.au Web Marketing ROI is a Digital Marketing Agency based in South Yarra. Since 2011, weíve been helping clients discover and implement what really works. Specialising in Conversion Optimisation & A/B Testing, we’re proud to say that we’ve helped large (and small) brands generate millions in additional sales and profits online.
WINGIFY SOFTWARE
STAND 3019 P 03 9088 2452 E anbi@trustpilot.com W www.trustpilot.com.au Trustpilot is a global, online review community that builds trust and transparency between consumers and businesses. Currently boasting more than 19 million consumer reviews of 120,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. The platform also helps businesses generate insights through customer review data analytics.
STAND 2019 P +91 1166 57 9191 E kalyani.supriya@wingofy.com W www.vwo.com Wingify’s flagship product VWO, has grown from an easy to use A/B testing tool to a comprehensive conversion optimization platform that takes care of all your optimization needs. From tracking goals and funnels to conducting user research and finally creating an optimization plan that can be put to test, VWO has an out-of-the-box solution for each step in the conversion optimization journey.
VIRTUALSTAFF365
WORDSTORM PR
STAND 5046 P 0402 116 606 E neville@virtualstaff365.com.au W www.virtualstaff365.com.au
STAND 04 P 02 8272 3200 E sarah@wordstormpr.com.au W www.wordstormpr.com.au
Australian-based, VirtualStaff365 will help you find talented staff, without the high price-tags of employment. Offering home-based and office-based employees, we help you find the correct solution to meet your budget and business needs. VirtualStaff365 will recruit, onboard and help you manage your virtual staff members. It’s easy and affordable.
WordStorm PR specialises in media relations and social media management for entrepreneurial-driven consumer and lifestyle brands. Director Monica Rosenfeld has a journalism background, having worked at A Current Affair as a producer, With sixteen years PR experience, the WordStorm PR team are experts in using the media to dramatically increase their clients’ credibility and bottom line.
WEBCENTRAL
YOTPO
STAND 2007 P 1800 800 099 E events@webcentral.com.au W www.webcentral.com.au For small business owners who need to achieve results quickly, WebCentral offers a comprehensive suite of ‘hassle-free’ online marketing solutions. Affordable options to create an online presence, attract more customers and reach a new audience make WebCentral a trusted partner providing a cost-effective ‘3rd option’ between DIY solutions and a full-service agency.
44
STAND 4048 P +97 2546 88 2238 E erashbam@yotpo.com W www.yotpo.com Yotpo is a reviews and marketing solution for online businesses and the industry leader in user-generated content technology. We help brands generate reviews, acquire traffic and increase conversions while driving visibility and trust with a global audience. With Yotpo, reviews are more than just valuable user feedback: they are your most powerful data-driven marketing tool.
20-21 JULY 2016
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ZIPPAY
ZULU CALL TRACKING
STAND 4041 P 1300 947 729 E sales@zipmoney.com.au W www.zippay.com.au
STAND 2049 P 1300 673 430 E daniel@zuludigital.com.au W www.zuludigital.com.au
zipPay is a simple buy now pay later solution giving customers a digital shopping account of up to $1000 with nothing to pay for up to 60 days to use online or in store – with no credit card needed and no interest ever.
Zulu Call Tracking – allows your business to spend advertising dollars more effectively through tracking which adwords keywords, banner ad, social media post and more drove customers to phone your business. Our super flexible API allows simply integration into leading technologies including (GA, Adwords, DoubleClick, Salesforce, Optimizly, Omniture and more). ZULU: innovation in Call Tracking!
ZOOM2U
STAND 5014 P 0438 513 888 E steve@zoom2u.com W www.zoom2u.com.au Zoom2u is a fast, reliable, on demand courier service designed for business or personal use. It allows you to move your parcel from one location to the next and track where your parcel is in real time.
Join us for our next event in 2017, as we head south for Online Retailer New Zealand
Coming March 2017 ONLINERETAILER.COM
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Non Exhibiting Sponsors IE AGENCY
MANHATTAN ASSOCIATES
IE, the Innovation + Experience company, has 15 years heritage delivering transformative digital experiences for Australia’s most progressive organisations. With 80 staff in Melbourne and Sydney across Magento, Demandware and Sitecore, IE work with clients such as Sportsgirl, APT, Australia Post, Movember and Toyota to deliver the future of digital retail.
Manhattan Associates is a global leader in commerce-ready supply chain software solutions helping some of the world’s largest companies get omnichannel ready. With more than 25 years’ experience and over 1,200 customers globally we have earned a reputation for building technology solutions that solve the most complex business problems.
www.manh.com.au
www.ie.com.au
ISOBAR
IQ METRIX
® At iQmetrix, our purpose is creating great retail experiences. Our interactive retail solutions bring dynamic online shopping technology into the physical store. iQmetrix POS streamlines all aspects of store chain operations. Founded in 1999, iQmetrix is a privately-held (SaaS) company with offices in Canada, the U.S. and Australia.
Isobar is a global full service digital marketing agency, driven by the purpose to deliver borderless ideas enabled by technology, to transform businesses and brands. We have over 4,000 digital pioneers in over 70 locations, across more than 45 markets worldwide. Key clients include adidas, Coca-Cola, Huawei, Google, Enterprise, Kellogg’s, and P&G.
www.isobar.com
www.iQmetrix.com
New Exhibitors Company Name
Stand Number
Company Name
Stand Number
2nd Office
3026
Intelligent Reach
4019
Adyen
3029
Kentico Software
4028
Annexa
4013
Lay-Buy Financial Solutions
5048
Auspackaging Packaging Specialists 06
Melissa Data
AvantLink.com.au
MindArc Digital
5034
08
09
Bilue
2015
Mobile Digital
4046
Blueshyft
4008
Nexcess
2040
Capital Numbers Infotech
2024
Omnivore
2047
Digimatic Group Ltd
4047
Paybang
Dotmailer
2027
People Post
Emarsys
2029
Quickclips.com.au
1050
First
2021
ReadyToShip.com.au
5018
FreshDesk Inc
5040
RedSeed Training
ICEE Containers
5044
SaleCycle
46
2
20-21 JULY 2016
10
Company Name Shippit Shopping Links Tealium Titan Online
Stand Number 5036 05 2048 01
TPG Telecom
4015
Virtual Staff 365
5046
Web Marketing ROI
4049
Wordstorm PR
04
Yotpo
4048
5021
Zoom2u
5014
3015
Zulu Call Tracking
2049
ORS16_p47 2016-07-05T17:52:44+10:00
Exhibitor Categories Affiliate Marketing AvantLink.com.au Commission Factory
8 3009
MobileDigital
4046
Rakuten Marketing
3014
4015
ReadyToShip.com.au
5018
Virtualstaff 365
5046
SaleCycle
3015
Data Capturing Melissa Data
9
Data Mining/ Warehousing
Barcode Scanners Paybang
2
Emarsys
2029
1027
Consultants
Bronto Software dotmailer
2027
2013
Emarsys
2029
IBM Australia
3041
Hong Kong Trade Development Council
1049
Lead Media Group
RedSeed Training
5021
Melissa Data
9
MobileDigital
4046
Quickclips.com.au
1050
Shopping Links Tealium
5021
TPG Telecom
4015
Transperfect
4042
Wordstorm PR
4
Conversion Analysis
4047
2027 3013
RedSeed Training
Digimatic Group Limited
dotmailer
4020
4028
4041
Email Marketing
Finch APAC
Kentico Software
4048
zipPay
3009
Emote Digital
3026
Yotpo
Commission Factory
2024
2nd Office
2032
2024
Capital Numbers Infotech
Content Management
Temando
Capital Numbers Infotech
eCargo Australia
2025
2036
1031
2011
Akamai
1025
StarTrack / Australia Post
3D Photomation
Amblique
Content Delivery Networks
ShipIT
eCommerce Software
Digital Marketing Services
Comparison Shopping Sites/Portals Lead Media Group
TPG Telecom
1027
5 2048
Transperfect
4042
Virtualstaff 365
5046
Education & Training RedSeed Training
5021
eCommerce Platform
2000
Lead Media Group
1027
Online Visions
5028
Fraud Prevention Adyen
3029
eStar
3027
Fulfilment & Logistics Services Auspackaging Packaging Specialists
6
DHL eCommerce
4021
ICEE Containers
5044
MPI Australia
3046
PACK & SEND
3024
Afterpay
3025
People Post
Amblique
2011
Temando
10 2032
First
2021
Annexa
4013
Online Visions
5028
Balance Internet
5032
Internet Security
Wingify Software
2019
Blueshyft
4008
Akamai
2025
TPG Telecom
4015
Codisto
CRM Systems eWave & ORO
2041
Melissa Data NetSuite
9 3006
Customer Insights & Analytics AvantLink.com.au
8
7
Couriers Please
1000
Demandware
4031
Digimatic Group Limited
4047
Internet Service Providers/ Hosting
dotmailer
2027
WebCentral
eStar
3027
eWave & ORO
2041
Labelling
Freshdesk Inc
5040
Signet
1049
Logistics
2007
1026
Emarsys
2029
Feefo
4045
Hong Kong Trade Development Council
SaleCycle
3015
IBM Australia
3041
Couriers Please
1000
Trustpilot
3019
Intelligent Reach
4019
Demandware
4031
Zulu Call Tracking
2049
Kentico Software
4028
eCargo Australia
2013
Magento
4024
Fastway Couriers
5020
Ingram Micro – Commerce & Fulfillment
3042
Customer Service/Support
Marketplacer
1052
3026
MindArc Digital
5034
3D Photomation
1031
Neto Digital Retail
2043
PACK & SEND
3024
Balance Internet
5032
NetSuite
3006
ReadyToShip.com.au
5018
5040
Nexcess
2040
SEKO OMNI Channel Logistics
3047
5028
StarTrack / Australia Post
2036
Zoom2u
5014
2nd Office
Freshdesk Inc Hong Kong Trade Development Council
Online Visions 1049
Paybang
ONLINERETAILER.COM
2
47
ORS16_p48 2016-07-05T17:52:44+10:00
Exhibitor Categories Loyalty/ Incentive Programs Retail Express
3043
Marketing Attribution Wordstorm PR
4
Zulu Call Tracking
2049
Payment Management
ShipIT
1025
Adyen
3029
StarTrack / Australia Post
2036
Debitsuccess Australia
4014
Temando
2032
eWAY
2028
Zoom2u
5014
Lay-Buy Financial Solutions
5048
NetSuite
3006
Shopping Cart Software Codisto
Merchandise Planning & Replenishment
7
Payment Processing & Security
Retail Express
3043
Mobile Commerce
Adyen
3029
Site Search & Navigation
Afterpay
3025
SLI Systems Inc
4035
Debitsuccess Australia
4014
2025
Demandware
4031
Bilue
2015
eWAY
2028
DHL eCommerce
4021
Freshdesk Inc
5040
5048
eCargo Australia
2013
Ingram Micro – Commerce & Fulfillment
3042
Akamai
IBM Australia
3041
MobileDigital
4046
Neto Digital Retail
2043
Rakuten Marketing
3014
Tealium
2048
zipPay
4041
Lay-Buy Financial Solutions Paybang
2
zipPay
4041
Blueshyft
4008
Yotpo
4048
3009
Point of Sale Hardware/Software
Finch APAC
4020
Bilue
2015
Intelligent Reach
4019
Lay-Buy Financial Solutions
5048
Neto Digital Retail
2043
Retail Express
Online Marketing 3D Photomation
1031
AvantLink.com.au
8
3043
10 3047
Translation Services Transperfect
Commission Factory
5
People Post SEKO OMNI Channel Logistics
Personalised Solutions
Online Advertising
Shopping Links
Supply Chain Management
4042
User Experience & Usability acidgreen
4029
Bilue
2015
eWave & ORO
2041
MindArc Digital
5034
Product Reviews & Ratings
Wingify Software
2019
Feefo
4045
Zoom2u
5014
Trustpilot
3019
Yotpo
4048
Digimatic Group Limited
4047
Emote Digital
3013
First
2021
Intelligent Reach
4019
Kentico Software
4028
Quickclips.com.au
1050
First
2021
Rakuten Marketing
3014
SLI Systems Inc
4035
2nd Office
3026
SaleCycle
3015
Trustpilot
3019
acidgreen
4029
Shopping Links
Zulu Call Tracking
Tealium
2048
Security Technology
WebCentral
2007
Afterpay
3025
4
Shipping & Delivery Services Online Video Platform Quickclips.com.au
Auspackaging Packaging Specialists 1050
Order Management Systems Magento
4024
Packaging Materials & Systems Auspackaging Packaging Specialists
6
Website Design Services
Amblique
2011
Capital Numbers Infotech
2024
Emote Digital
3013
Marketplacer
1052
WebCentral
2007
6
Couriers Please
1000
Website Merchandising
DHL eCommerce
4021
Finch APAC
4020
Fastway Couriers
5020
SLI Systems Inc
4035
Ingram Micro – Commerce & Fulfillment
3042
PACK & SEND
3024
Website Performance Management
ICEE Containers
5044
People Post
MPI Australia
3046
ReadyToShip.com.au
Signet
1026
SEKO OMNI Channel Logistics
48
2049
Search Engine Optimisation
5
Wordstorm PR
Website Analytics
20-21 JULY 2016
MindArc Digital
5034
5018
Nexcess
2040
3047
Wingify Software
2019
10
ORS16_p49 2016-07-05T17:52:44+10:00
Alphabetical Index Company Name
Stand Number
Company Name
Stand Number
2nd Office
3026
Lay-Buy Financial Solutions
5048
3D Photomation
1031
Lead Media Group
1027
Accenture Australia
2050
LegalVision
4018
acidgreen
4029
Magento
4024
Adyen
3029
Marketplacer
1052
Afterpay
3025
Melissa Data
09
Akamai
2025
MindArc Digital
5034
Amblique
2011
Mobile Digital
4046
Annexa
4013
MPI Australia
3046
Auspackaging Packaging Specialists Australia Post / StarTrack
06 2036
AvantLink.com.au
08
Neto Digital Retail
2043
NetSuite
3006
Nexcess
2040
Balance Internet
5032
Nora
5012
Bilue
2015
Online Visions
5028
Blix
4009
Omnivore
2047
Blueshyft
4008
PACK & SEND
3024
Braintree
Net & Connect Lounge
Paybang
2
Bronto Software
2000
People Post
Capital Numbers Infotech
2024
Quickclips.com.au
1050
Rakuten Marketing
3014
Codisto Connect
07
10
Commission Factory
3009
ReadyToShip.com.au
5018
Couriers Please
1000
RedSeed Training
5021
Debitsuccess Australia
4014
Retail Express
3043
Demandware
4031
SaleCycle
3015
DHL eCommerce
4021
SEKO OMNI Channel Logistics
3047
Digimatic Group Limited
4047
ShipIT
1025
Domo
3018
Shippit
5036
Dotmailer
2027
Shopping Links
eCargo Australia
2013
Signet
1036
Emarsys
2029
SLI Systems Inc
4035
Emote Digital
3013
Tealium
2048
Estar
3027
Temando
2032
eWave
2041
Titan Online
eWay
2028
TPG Telecom
4015
Fastway Couriers
5020
Transperfect
4042
Feefo
4045
Trustpilot
3019
Finch APAC
4020
Virtual Staff 365
5046
First
2021
WebCentral
2007
FreshDesk Inc
5040
Web Marketing ROI
4049
Hong Kong Trade Development Council
1049
Wingify Software
2019
IBM Australia
3041
Wordstorm PR
ICEE Containers
5044
Yotpo
4048
Ingram Micro Commerce & Fulfillment
3042
zipPay
4041
Intelligent Reach
4019
Zoom2u
5014
Kentico Software
4028
Zulu Call Tracking
2049
ONLINERETAILER.COM
05
01
04
49
ORS16_p50 2016-07-05T17:52:44+10:00
Numerical Index Stand Number
Company Name
Stand Number
Company Name
1
Titan Online
3024
PACK & SEND
2
Paybang
3025
Afterpay
4
Wordstorm PR
3026
2nd Office
5
Shopping Links
3027
Estar
6
Auspackaging Packaging Specialists
3029
Adyen
7
Codisto Connect
3041
IBM Australia
8
AvantLink.com.au
3042
Ingram Micro Commerce & Fulfillment
9
Melissa Data
3043
Retail Express
People Post
3046
MPI Australia
Couriers Please
3047
SEKO OMNI Channel Logistics
1025
ShipIT
4008
Blueshyft
1027
Lead Media Group
4009
Blix
1031
3D Photomation
4013
Annexa
1036
Signet
4014
Debitsuccess Australia
1049
Hong Kong Trade Development Council
4015
TPG Telecom
1050
Quickclips.com.au
4018
LegalVision
1052
Marketplacer
4019
Intelligent Reach
2000
Bronto Software
4020
Finch APAC
2007
WebCentral
4021
DHL eCommerce
2011
Amblique
4024
Magento
2013
eCargo Australia
4028
Kentico Software
2015
Bilue
4029
acidgreen
2019
Wingify Software
4031
Demandware
2021
First
4035
SLI Systems Inc
2024
Capital Numbers Infotech
4041
zipPay
2025
Akamai
4042
Transperfect
2027
Dotmailer
4045
Feefo
2028
eWay
4046
Mobile Digital
2029
Emarsys
4047
Digimatic Group Limited
2032
Temando
4048
Yotpo
2036
Australia Post / StarTrack
4049
Web Marketing ROI
2040
Nexcess
5012
Nora
2041
eWave
5014
Zoom2u
2043
Neto Digital Retail
5018
ReadyToShip.com.au
2047
Omnivore
5020
Fastway Couriers
2048
Tealium
5021
RedSeed Training
2049
Zulu Call Tracking
5028
Online Visions
2050
Accenture Australia
5032
Balance Internet
3006
NetSuite
5034
MindArc Digital
3009
Commission Factory
5036
Shippit
3013
Emote Digital
5040
FreshDesk Inc
3014
Rakuten Marketing
5044
ICEE Containers
3015
SaleCycle
5046
Virtual Staff 365
3018
Domo
5048
Lay-Buy Financial Solutions
3019
Trustpilot
10 1000
50
Net & Connect Lounge
20-21 JULY 2016
Braintree
ORS16_p51 2016-07-05T17:52:44+10:00
THE NIGHT OF NIGHTS FOR THE RETAIL INDUSTRY
21 JULY 2016 | DOCKSIDE PAVILION | SYDNEY #ORIAS16 FOR LAST MINUTE TICKETS VISIT THE CUSTOMER SERVICE DESK
ORS16_p52 2016-07-05T17:52:44+10:00
BRAND NEW VENUE Online Retailer are proud take you to WHERE THE FUTURE MEETS RETAIL at ICC Sydney in 2017. Join us at Asia Pacific’s premier integrated convention, exhibitions and entertainment precinct underlining Sydney’s place as one of the world’s most desirable meeting and event destinations.
ONLINE RETAILERS’ NEW HOME
26-27 JULY, 2017
42 Boorea Street
Offset Alpine Printing Pty Limited ABN 66 003 094 602
Lidcombe NSW 2141 Australia
Date : 18/07/2016
T + 61 2 9704 4444
Quote Ref : 43036/4/1
F + 61 2 9704 4400 www.offsetalpine.com.au
Mr. Andrew Lim Reed Exhibitions Australia Locked Bag 4500 CHATSWOOD DC NSW 2067 Dear Andrew Thank you for your enquiry and we have pleasure in submitting our estimate as follows:Title:
PAX
Pagination:
Cover: - 4 pages Text: - 96 pages
Colour:
Cover: - 4/4 CMYK Text: - 4/4 CMYK
Paper:
Cover: - A2 Gloss 200 gsm Text: - A2 Gloss 100 gsm Note: This quote includes the usage of either "FSC or PEFC Chain of Custody" certified stock.
Material Supplied:
These prices are based on digital PDF files and colour proofs for each page supplied to industry standards. PDF files to conform to ISO 15930-4:2003: PDF/X-1a:2003, and colour proofs to 3dapv3/ISO 12647-7. All PDF files should be final "Print Ready" single page documents that are ready to impose. Offset Alpine will provide customer access to the Centr@serve online portal to allow page review and final approval to print. Once final approval is received, plates will be output and any additional changes after this point will be subject to additional prepress charges.
Pre-press:
Cover - Content Proofs Text - Content Proofs
Finish:
Perfect Bound
Finished Size:
210 x 210mm square
Pack:
Packed in Printed Cartons Packed Bulk on Pallets
Delivery:
Sydney (100%) - 1 Drop
Price (Excluding GST)
20,000 copies $24,990.00
1,000 run on* $826.88
$300.00
$15.00
Additional cost for spot rough feel and matt machine varnish to outer cover
$1,200.00
$60.00
Additional cost for spot rough feel and matt aqueous to outer cover
$1,100.00
$55.00
Additional cost for spot rough feel and OAP soft feel aqueous to outer cover
$3,440.00
$172.00
Additional cost for overall soft feel with spot gloss UV to outer cover
$1,930.00
$96.50
Total: Options: Additional cost for overall rough feel aqueous to outer cover
Please note: Prices are subject to review on sighting of material supplied and valid for 30 days from date of estimate. All estimates are subject to availability of stock. Due to currency variations paper prices may alter. *The Estimate Run Back value is at 90% of the Run On value. Please see following page for terms and conditions of trade. Files that contain RGB Images will automatically be converted to CMYK images to the 3DAPv3 Standard. Authors Corrections supplied after the initial proofing stage will be an additional cost Combined sheet and web production can result in possible growth of text beyond cover The nature of this product may cause creasing and splitting of the stock during the manufacturing process.
We thank you for this opportunity. You can depend on quality work and service should this quotation be successful. Please sign below for Offset Alpine to proceed with this publication, subject to our standard terms and conditions attached and any special conditions detailed. Written confirmation will be supplied upon acceptance of production dates. My direct phone number is 9704 4429 and my e-mail address is Verlie.Hodgson@offsetalpine.com.au should you have any questions or would you like to discuss any part of this quotation. Please do not hesitate to contact me. Yours sincerely,
Verlie Hodgson Account Manager
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Confirmed and accepted by (Authorised signatory of client)
Please print name
Date
TERMS AND CONDITIONS OF SALE 1 Adoption of Terms and Conditions These Terms and Conditions apply to all sales by Bolton Print Pty Ltd, Hannanprint NSW Pty Ltd, Hannanprint Victoria Pty Ltd, The Independent Print Media Group Pty Ltd, Inpack Pty Ltd, Inprint Pty Ltd, IPMG Pty Ltd, Offset Alpine Printing Pty Ltd and/or any combination of them as the context requires (the Companies) to third parties.
12 Force Majeure The Companies will not be liable for any failure to perform any contractual obligation where such failure is due to events beyond its reasonable control, including but not limited to strike or other industrial action, trade dispute, fire, tempest, machine breakdown, material shortages or any other occurrence whatsoever preventing or retarding performance of a contractual obligation.
2 Estimates The Companies will estimate the selling price of all products to be sold or services to be rendered ('the Goods'). Estimates are valid for 30 days from the date of issue as they are based on the current cost of production and are subject to amendment by the Companies before or after acceptance of the estimation to allow for any cost or other variation whatsoever prior to the date of execution of the order. Acceptance of the Companies' estimation is an acceptance of these terms and conditions notwithstanding any inconsistencies with the customer's terms and conditions unless otherwise expressly agreed to by the Companies in writing.
13 Proofs Unless otherwise stated, estimates for printing provide for one low resolution content proof only, which will be supplied upon request and the customer will be charged extra for any additional proofs. No responsibility will be accepted by the Companies for errors in proofs passed by the customer. If a proof is not requested or is returned to the Companies unsigned it will be deemed to have been approved and printing will proceed at the customer's own risk.
3 GST/Customs Duty Unless expressly stated by us, prices quoted or agreed do not include goods and services tax or any other applicable government tax or duty payable either before or after invoice from us. The customer will be liable for all goods and services tax and any other applicable government impost on the Goods. 4 Completion Date On notification that the Goods have been completed and are ready for delivery (the 'Completion Date') and notwithstanding that the client may not have possession of the Goods, risk in the Goods passes immediately to the client and will remain with the client at all times. 5 Delivery Unless otherwise specified, the price estimated for delivery of the Goods is based on continuous and uninterrupted delivery of complete orders. The customer will be deemedto have accepted the Goods on delivery or, if the customer fails to take possession of the Goods, within 14 days of the Completion Date. All dates specified for deliveryof Goods are approximate and the Companies will not be liable for any delay in delivery. 6 Payment and Interest on overdue accounts Unless granted credit terms by the Companies in writing ('the credit terms'), the customer must pay the cash value of the order on the date of lodgement of the order, otherwise, it is understood that invoices will be due for payment 30-days from invoice date or as specified in the letter of offer (the 'Due Date') except if the customer's credit limit would be exceeded when the excess amount becomes payable prior to commencement of printing. The customer agrees to pay all invoices by the Due Date and acknowledges that failure to do so will immediately cause all other invoices to become due and payable. From the date of default, interest will be payable on the Principal Debt amount, at the rate of two percent (2%) above the '11 am Calculated Cash Rate', as published in the Australian Financial Review on the day of default. All debt recovery expenses incurred by the Companies, including legal costs on a solicitor/client basis, shall become part of the Principal Debt. Should the customer make any payment using a credit card, the Principal Debt will be increased to compensate the Companies for merchant fees payable on the transaction. 7 Retention of title (a) Risk in the Goods passes to the customer on delivery provided that if the customer fails to accept delivery or requests a delay in delivery, risk will be borne by the customer from time of such failure or request. (b) Property in the Goods remain with the Companies until the customer has paid the Companies all moneys owed on the Goods, and any other moneys that the customer may owe to the Companies at any time on any account. (c) The customer may sell or otherwise dispose of the Goods supplied by the Companies in the ordinary course of the customer's business, should this happen before payment to the Companies, the sale proceeds are the property of the Companies and the customer holds the proceeds on trust for the Companies. The customer in disposing of the Goods before payment to the Companies does so as the Companies fiduciary agent. (d) The Companies may enter the customer's premises or elsewhere and seize any Goods which have not been paid for by the due date without the Companies having to give notice to the customer and the customer waives the right to receive any statutory or PPSA notice. (e) While the Goods remain property of the Companies the customer agrees: (1) to store the Goods separately at the customer's premises so they can be easily identified and only dispose of the Goods in the ordinary course of business. (2) that it has no right or claim, to any interest in the Goods to secure any liquidated or unliquidated debt, to any lien over the Goods, or obligation that the Companies owes to the customer. (3) not to create any absolute or defensible interest in the Goods in relation to any third party except with the Companies written consent. (4) to provide the Companies access to the premises where the Goods are stored to enable the Companies to inspect and/or seize the Goods. (f) The customer by its acceptance of delivery of the Goods adopts and accepts the trading terms set out in the invoice and these terms and conditions. (g) Personal Property Securities Act 2009 (PPSA). The customer acknowledges and agrees this agreement is a security agreement for the purposes of the PPSA and that the Companies will, unless otherwise agreed in writing with the customer, register its security interest in the Goods and their proceeds as a purchase money security interest on the register. (h) Where the PPSA applies to action taken by the Companies in relation to the Goods the customer waives its right to receive any notices required under section 95, 118, 121, 129, 130, 132, 135, of the PPSA. (i) The customer waives its right under sections 137, 142, 143 and 157 of the PPSA to receive notice of a verification statement. (j) The customer agrees to do all things necessary and execute all documents reasonably required to register the PMSI granted by the customer under these terms and conditions and to ensure that the Companies acquires a perfected security interest in the goods under the PPSA. (k) The customer on demand will pay all the Companies expenses and legal costs in relation to the registration and enforcement of the security interest. 8 Suspension or Cancellation of Work The suspension by the customer of any work, for any reason whatsoever, for a period of fourteen (14) days entitles the Companies to payment in full for the portion of the work completed including all materials specially ordered for that work and other additional costs, including storage. The customer will be liable for any costs that could not reasonably be avoided including lost press time at current machine rates, if an order is cancelled by the customer where other work cannot be placed on the press scheduled to print the cancelled work. 9 Suitability of Goods or Work (a) Colour matching to proofs is subject to differences in proofing stock to printed stock and in printing reproduction methods. No warranty is given by the Companies that the Goods are suitable in size, shape, colour, capacity, quality or otherwise for the purpose for which Goods are ordered and the Companies is not liable for any damage resulting from the unsuitability of the Goods for any purpose for which they may be used. (b) The strength of Perfect binding varies with the quality and absorption values of the paper used and no guarantee is given by the Companies in relation to the life of this style of binding. 10 Claims Any claims against the Companies must be made in writing within fourteen (14) days of receipt of the Goods by the customer. To the extent permitted by law, failure to notify the Companies of any potential claim within the specified period will be taken to constitute a waiver of any such claim that could, but for this clause, have been made against the Companies. 11 Exclusions and Limitations Liability for any breach of a condition or warranty implied in this contract by the Trade Practices Act 1974, other than a condition implied by Section 69, is limited at the Companies' option to either the replacement of the Goods or the cost of supply of those Goods. The Companies is not liable for (a) any indirect or consequential loss. (b) the Goods not complying with the requirements of any legislation relating to the marking and/or labelling and/or packaging of Goods which is the Customers responsibility.
14 Quantity Delivered Every endeavour will be made to deliver the correct quantity ordered but owing to the difficulty of producing exact quantities, estimates and/or orders are conditional upon a margin of ten percent being allowed for overs or shortages which will be charged for, or deducted from, the amount owing by the customer in relation to the Goods at the relevant run-on rate. 15 Materials At the discretion of the Companies, all plates, digital image files and other related items remain the absolute property of the Companies and may be destroyed or deleted immediately on completion of work unless otherwise agreed by the Companies in writing. Sketches and dummies submitted by the Companies on a speculative basis remain the property of the Companies. The customer must keep confidential and not use any ideas communicated by the Companies to the customer without the Companies' written consent. The Companies is entitled to full compensation from the customer for any unauthorised use of these items. 16 Customer's Property and Material Supplied (a) All property and material supplied to the Companies by or on behalf of the customer (including items in transit) will be held at the customer's risk and the Companies accepts no liability whatsoever for loss of or damage to, nor for the insurance of, such property or material. (b) the risk and cost of all spoilage of materials supplied by the customer must be borne by the customer. (c) Where the customer supplies materials, adequate quantities must be supplied to cover spoilage. (d) In the case of property and materials left with the Companies without specific instructions, the Companies is free to dispose of them at the end of three months after receipt. (e) Where materials or equipment are supplied by the customer, the Companies accepts no responsibility for imperfect work caused by defects in or unsuitability of such materials or equipment. (f) The Companies accepts no responsibility for the content and accuracy of materials or input supplied by the customer and will not be responsible for checking or correcting errors contained within the material or input supplied by the customer (g) Unless otherwise indicated in writing, the Companies will assume that all data supplied by the customer and/or other authorised persons are duplicate copies of the original. (h) No liability will be assumed by the Companies for problems that may be encounted as a result of the inability to work with material supplied by the customer in a digital format. Any additional cost incurred to edit or alter these digital files in order for them to be used as intended by the Companies will be charged to the customer at our Companies' current rates. 17 Copyright The customer warrants that it has copyright in all data and material supplied to the Companies for the purposes of the order and indemnifies the Companies against all liability, losses or expenses incurred by the Companies in relation to or in any way directly or indirectly connected with any breach of copyright or of any rights in relation to copyright. 18 Illegal Matter (a) The Companies is not required to print any matter which in its opinion is or may be of an illegal or libellous nature or which might involve any infringement of any third party rights or which would otherwise involve any criminal or tortuous liability of any kind. The customer indemnifies the Companies against all actions, claims, demands, costs and expenses of whatever nature which the Companies may suffer, incur or sustain in connection with, or arising in any way whatsoever from the Goods. 19 Additional Charges Charges for all work not specifically allowed for in the estimation (including author's corrections) must be borne by the customer. 20 Outside Work Where the performance of any contract with the customer requires the Companies to obtain Goods from a third party, the Companies will act as agent for the customer in relation to the purchase of those Goods unless otherwise specified. The contract between the Companies and the customer incorporates and is subject to the conditions of supply of such Goods to the Companies by the third party and the customer shall be liable for the cost in full of the Goods. 21 Imprints Imprints or any legal obligations required to appear on any printed material are the responsibility of the customer. The Companies reserves the right to place its imprint on all printed material unless specifically requested otherwise. 22 Assignment of Debts The Companies reserves the right to assign any unpaid debts owed to the Companies by the customer to any associated or related entity and if that entity has a valid and enforceable security against the customer, that security may be enforced in part or total settlement of the relevant debt. Conversely, any security entered into in relation to this agreement between the Companies and the customer may be used at the Companies' discretion for the satisfaction of any unpaid debts of the customer assigned to the Companies by any associated or related entity. 23 Packing Any packing of Goods, other than the Companies' normal commercially acceptable packing required by a customer will be charged separately as an additional charge unless expressly stated in writing on the Companies' accepted estimation. 24 Authority to Obtain Credit Information The customer authorises the Companies to obtain credit reports from a credit agency in order to ascertain whether credit will be provided or continue to be provided to the customer. The Companies may also contact any of the trade reference contacts provided by the customer to make the necessary enquiries in order to assess the credit worthiness of the customer. 25 Jurisdiction and Validity of Clauses This agreement is to be governed by the laws applicable in the place where the Goods are to be produced or the Services performed. The invalidity of any clause or part of a clause shall not affect any other clause or any other part of the clause. 26 Termination (a) The Companies may suspend or cancel any contract between the Companies and the customer with immediate effect if the customer (1) is in breach of any provision of this or any other contract and fails to remedy this breach within 7 days of the Companies giving notice to the customer to do so. (2) is in breach of a material provision of this and any other contract where the breach is not capable of remedy. (3) the customer ceases to pay their debts when they fall due. (4) the customer becomes subject to insolvency administration. (5) any step is taken by a mortgagee to take possession or dispose of the whole or any part of the customers assets. (b) If the Companies exercises their rights pursuant to paragraph 26 (a), the Companies will be immediately entitled to invoice the customer for any work in progress under the contract at the Companies current rates without limiting any other remedy which may be available to the Companies including seeking compensation for any loss or damage suffered by the Companies.