2012 ODC Outcomes Management Report Dreams Really Can Come True when you– The journey to employment for individuals continued to be a FOCUS for ODC services in 2012. •
569 program participants in 2012
Employment Resources expanded, adapted and developed an arsenal of options to make individual dreams of community employment come true. Classroom training provided concepts and strategies to support people making the decision to pursue community employment.
Focus on ABILITY
adult life experiences and training through BlendedVoc Day Services activities. •
services and funding.
Community support made it possible to support training, improve accessibility, and develop Fifty-five individuals volunteered to benefit adaptations that are and contribute to the progressive and make good business sense. community.
Supported Employment Services adapted to the new CCCW Supported Pilot whereby ODC is paid based on the number of hours a supported individual works rather than the number of hours of support ODC provides.
At the end of 2012, ODC was supporting 107 Work experiences were people on their jobs in used for people to “try the community. In all, jobs on for size.” ODC developed and/or Participation in work crews maintained 237 developed confidence for community employment people by offering smaller experiences for people. steps on the way to Community input to community jobs. provide direction and • Thirty-nine people future’s planning was worked on crews at extensive during 2012. WOW, Nekoosa The community was Coated, Manilla invited to assist ODC in Gorilla, Berryland updating it’s mission and Farms strategic plan. The BlendedVoc Day An A-Team was formed Service Program provided to provide a framework adult life experiences and for advocacy regarding training with therapeutic changes in government goals integrated into adult policy and funding. life experiences, training and activities. Forward Community Volunteering developed a Investments facilitated feeling of community planning considering involvement and inclusion. current and future trends in the needs of the • One hundred seven people ODC serves, people experienced
Equipment that was modified demonstrated that “making it more accessible” actually made the job and the process more efficient, more accurate, with higher productivity for anyone that used it. Project SEARCH graduates completed their one year internship. Following graduation, ALL found employment in areas of interest in the community. The program has proven that “opportunity + support + personal effort” results in achievement.
EVERYONE should have the opportunity to work
POINTS OF INTEREST •
569 PROGRAM PARTICIPANTS
•
107 SUPPORTED IN JOBS AT THE END OF THE YEAR
•
ODC DEVELOPED AND/OR MAINTAINED 237 WORK EXPERIENCES, TEMPORARY JOB TRYOUTS, WORK CREW EXPERIENCES AND JOBS
•
PROJECT SEARCH INTERNS GRADUATE AND NEW INTERNS ARRIVE!
•
TALENTED EMPLOYEES ARE “PLUGGED IN” TO EMPLOYER UNMET NEEDS
•
VOLUNTEERS FROM ODC DAY SERVICES CONTRIBUTE TO COMMUNITY
COMMUNITY EMPLOYMENT—
PROJECT SEARCH WORK CREWS WORK
4-5
BLENDEDVOC DAY SERVICES LIFE EXPERIENCES & VOLUNTEERING
6
ADVOCACY AND ACCESSIBILITY
7
COMMUNITY SUPPORT MAKES
8-9
JOBS ACCESSIBLE
STAFF PRESENTATIONS; ODC
We envision communities strengthened and enriched by the abilities and contributions of all members.
2-3
MATCHING ABILITY WITH EMPLOYERS
10-11
PROMOTED COMMUNITY PARTICIPATION; A-TEAM
ANNUAL AWARDS
12-13
COMMUNITY INPUT PROVIDES
14
DIRECTION FOR ODC SERVICES
HIDDEN CREEK KITCHENS
15
EMPLOYERS
16
OUTCOMES & SATISFACTION
17-23
Focus on the ABILITY Spring Green Floral
to match motivated, capable employees with employers unmet needs Luke “plugs in” to jobs at Spring Green Floral, Marshfield Scrap and ODC during the work week.
James “plugs in” to a job portioning at Scotty’s Pizza. This task would have taken Scotty away from other essential restaurant management.
Queena “plugs her skills and hours she wants to work” into busy days at Bev’s Floral when shipment are received. Queena helps cut, water and feed the fresh cut flowers.
Lawanda “plugs in” to a down time at CCCW to sanitize conference room furniture.
Tim “plugs in” to the UPS Store during their busiest day from 3 to 6 p.m.
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Whether you are a person who has been waiting, anticipating…. that FIRST job for over 38 years or a new high school graduate, the THRILL of that first job can never be explained, it can only be witnessed and experienced when the person hears “you got the job!” There is no greater motivator for the ODC Employment Team than a person who wants to work, who is ready to work and who finally gets that job. Utilizing the proven approach to plug in “interest and ability” with an “unmet need” of the employer continues to be the most successful employment tool our team is able to incorporate. It makes sense, it works, and it puts people to work at businesses who need that “right” skill, during the right time of the day.
ut king o s w or i m i “T He is stic! tious fanta nscien o c es y r ve nd do ork a w s i h of ile” h a sm g, it wit vi s y Olte Nanc sor i uperv HR S e issanc Rena c. ing In Learn
Moving People to Community Employment Tim “plugs in” to a variety of jobs at The Cabinet Shop
# of facility-based people starting the community employment process
20
(34 entrants into Long Term Supported Employment – 23 new, 11 from previous years who had started the process of community employment)
# of facility-based people obtaining a community job
19
# of new entrants going directly into community employment 53/90 or 58%
Mark “plugs in” to the hours before the restaurant opens to get it looking clean and sanitary.
People in Supported Employment averaged $7.44 / hr. on their jobs and were working an average of 9 hours per week. People in straight community job development averaged $8.18 / hr on their jobs and were working an average of 26 hours per week when they were closed from our services.
Odessa “plugs in” to multiple departments at Bank A Count.
What happens when an EMPLOYER plugs into ODC’s Mission? A person with skills and abilities finds a job with an employer who identifies a need, thinks creatively and finds the tremendous benefit a person can be to their company. From a human resources standpoint, businesses have often adopted policies that require a person to be able to “do it all.” This requirement often limits individuals with disabilities the opportunity to even apply for jobs. “Doing it all” can mean having the academic ability to run a cash register and process credit cards, as well as, clean and stack shelves.
“Marlene is a ray of sunshine. She brightens up everyone’s day. Marlene is a great help. She now helps in the kitchen wrapping muffins. Marlene fits very well with the team and with the mission of Kwik Trip!” April, Store Manager
ODC’s employment team has become skilled at demonstrating to employers how beneficial it is to “plug in” a motivated employee during critical times of the day when others employees are not available. April at Kwik Trip saw how this might work for their store on West Grand and possibly for other Kwik Trip locations.
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Focus on the ABILITY to be a partner in changing young people’s lives through Project Search
HIRED at Weber’s Farm Store
HIRED at the Child Care Center of Marshfield
Marshfield Public Schools, Ministry St. Joseph’s Hospital, DVR, CCCW, and ODC collaborated to provide and support internship opportunities for four students in the 2011-2012 School year. The experience provided a year of learning, job maturity, GRADUATION and then JOBS in the community.
HIRED at Chip’s Restaurant
DVR HIRED at Ministry St. Joseph’s Hospital
Project SEARCH— A collaborative program
that TRANSFORMS students into valuable employees! SIX new students started their journey this year. As interns, the students spend part of their day receiving classroom instruction and the other part as interns in different departments of the hospital.
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Focus on the ABILITY to transition to community employment through a work crew, enclave or job try-out
39 Individuals Participated in Work Crews or Enclaves in 2012 Sites included: WOW Logistics, Nekoosa Coated, Manilla Gorilla, Rafters, and Berryland Farms Two individuals were subsequently hired by the employer. Work Crews were effective transition tools for individuals to “try out� community employment without taking the large step of committing to a job. For individuals who have had bad experiences or who doubt their abilities, it is a great confidence builder and is often all that is needed to encourage an individual to move on in the process of getting a community job.
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Focus on the ABILITY to contribute to the community—Volunteering 55 People volunteered for various community causes in 2012
VOLUNTEER ACTIVITIES IN 2012 Marshfield Soups or Socks Rotary Winter Wonderland Lights Home Delivered Meals Soup to Samaritan House Adopt a Park Healthy Lifestyles Apple Walk Bell Ringing Wisconsin Rapids Southwood County Humane Society Neighborhood Table Centralia Skate Park Family Center Meals on Wheels Operation Shoebox Women’s Community Center, Wausau Coats for Kids SWEPS Food Pantry
ODC applied for and received a grant to develop a “CommonUnity” add-on to Day Services. Individuals will be introduced to clubs, activities and community organizations that they can participate in on an individual basis.
Focus on the ABILITY to participate in community and adult life experiences 107 people participated in BlendedVoc Day Services
BlendedVoc Day Services is a therapeutic program providing educational, life enhancing opportunities for adults that are meaningful, beneficial and person-focused. Individuals develop life skills and broaden opportunities designed around goals chosen by the person. Program components offer opportunities to: improve or acquire independent living skills; enhance personal development including self-advocacy and social interaction; and develop community access and integration including accessing clubs and activities on a personalized, individual basis with natural offerings in the community.
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Job and Employment Facilitators — funded through endowment earnings provide training to acquire skills necessary to obtain and advance employment opportunities.
Advocacy and Accessibility— It is the expectation and the responsibility of ODC to be a leader for improving accessibility in the community and at work. ODC strongly advocates for people to have full access to opportunities for employment and to participate in and contribute to the community we all share.
Job Club Cash Register Training Kitchen Training Social Skills Class Employment Readiness Equipment Operation and Safety
iPads and Androids were purchased this year (some courtesy of CCCW!) The ease of use was shadowed only by the IMPACT of this type of visual feedback and technology. With the push of a button, video was taken of how jobs need to be set up for people. At community job sites, “visual” walk throughs provide exceptional training and task sequencing for individuals on the job and for the Job Coaches supporting them. These videos can be stored on the computer and when new staff are assigned, they can easily view what Job Coaching duties they need to provide and what the job site looks like. Videos of the individual on jobs gives visual examples to parents, guardians, funding sources, at times evoking an emotional reaction if a family member has not seen their important person working before. It is a tool that can be used for interviewing practice and for giving feedback on social interactions.
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Focus on the ABILITY to acquire and use community support to make jobs accessible Making employment possible for people requires support in multiple ways • • •
If you have a piece of equipment or an adaptation that provides the “tool” to do the job, you still need a person to guide and instruct an individual on how to use it. If you have a job that is complicated and multi-stepped, you need someone to break that job down to “do-able” steps. If you have someone who is a perfect candidate for a job in the community, you may need to provide funding to let the employer try the person on the job before hiring.
T-Nut Press In order to manufacture a specialized shipping platform , ODC acquired a press for inserting and crimping threaded T-nuts into wood panels. The addition of an oversized table allows individuals to rest the panel on the machine instead of supporting it by hand as the machine is operated. A low-wattage visible laser shines a “target” on the panel, making it easy to position the panel correctly every time. Safety guards and interlocks protect the operator at all times.
Cardboard Brake This unique “cardboard brake” was created to assist individuals in folding a chipboard panel used in the fabrication of a disposable pallet. Instead of folding the heavy panel over the edge of a table or other straight edge, the brake grips the panel and uses mechanical advantage to help the operator create the folds. This task can be completed faster, with less fatigue, and by a greater number of people.
CNC Router The acquisition of a CNC (Computer Numerically Controlled) router created opportunities for individuals to gain skills related to operating a C.A.D. computerized system and the manufacture of furniture components. Furniture panels that previously were cut freehand on a band saw are now cut automatically by the CNC router. Individuals label the parts, store them in a racking system, and pull parts for shipment when customer orders are received. The new process is much faster, the size and dimensions of the parts are computer-perfect, and individuals gain new skills as they participate in the process. Page 8
Switches & Specialized Press Even the simplest adaptations can create significant employment opportunities. terminal wire Crimping a terminal onto the end of a wire using a specialized press can be done by a single worker, or the task can be broken down into two steps. The addition of a simple hand-operable switch allows one worker to position the wire in the press, with the second worker using the switch to cycle the press. A person can team with an Exceptional Needs Specialist to operate this equipment, which manufactures about 10,000 units per month.
QWE—QUALITY WORK ENVIRONMENT Strategic Action Plan ODC worked with NISH in 2012 to develop a plan to better ODC’s employment training. Goals were established to increase training opportunities on existing jobs by acquiring adaptations and equipment that enable access. In addition, community support dollars were utilized to cover the additional training time needed for individuals to learn how to operate equipment and adaptations.
Innovation—Success is limitless with creativity and an open mind.
Gang Nailer Another “win-win” equipment acquisition is ODC’s gang nailer. Instead of driving nails one at a time using a 6.5-lb pneumatic nail gun, the gang nailer can drive up to six nails at once. The operator positions the material under the nail guns and slides a clear plastic guard into place before actuating the machine. This process requires much less physical effort, is safer, and can be accomplished by many more individuals. Page 9
ODC staff asked to PRESENT at conferences of relevance and influence ODC staff were honored to present at conferences in Wisconsin and at the CARF conference is Arizona! Tanna Livernash and Kristin Harvey Braunsky, Certified Systematic Instructors, presented at the Integrated Employment Conference and at the Systematic Instruction Conference in Madison with Michael Callahan. Ann Lepak & Mary Blanchard - presented at the Integrated Employment Conference on “Preventing Supported Employment Job Loss”. Carol Ulrich - presented on “Leading From Within—Expanding Integrated Employment Opportunities”. Kevin Hendershot and Pam Ross presented on ODC’s BlendedVoc Day Services program model at the annual CARF Conference in Tucson, Arizona. ODC staff Pam Ross and Carol Ulrich were asked to speak in an educational video “Making a Lasting Impression” for Department of Health Services (DHS-People First).
Community Integration, Contribution and Participation ODC encourages and promotes community integration and involvement throughout the year. Memberships in Rotary, Ambassadors, RFW, APSE, WDB and others keep ODC tightly connected to community. ODC participates in community events such as United Way Drives, Dairyfest, Heart Walk, Polar Plunges, Rotary Winter Wonderland and others where individuals in programming can understand the meaning of contributing and participating in commonalities in the community.
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New Strategic Plan, A-Team and Forward Investments Strategy—Always looking forward and planning to create opportunities ADVOCACY—
A-Team in Central Wisconsin
On November 13, 2012 with the advisement threats to services for themselves or people of Thomas Cook, Chairperson for Rehab For they care about. Wisconsin, ODC hosted a FIRST A-Team It was hoped that once informed, members of meeting in Pittsville, Wisconsin. the group would step forward to take the lead The “A” in “A Team” stands for Advocacy, in organizing and facilitating the team. Awareness, and Advisement. The group is The next meeting was scheduled for 2013 comprised of individuals with disabilities, family members, and other people who want with state representatives invited to attend to to ensure that people with disabilities have a hear concerns of their constituents. strong voice that is heard regarding issues that are important. The Invitation stated the following: As a family member of an individual with special needs, you are aware of the importance of the services that are available to you. You are also aware of the value of having choices and options that best meet the interests and needs of your family member. Over the past several years, with the expansion of the Family Care program throughout the state, there have been many changes in the funding mechanisms for the services you receive, as well as changes in policies related to that funding. We want to make sure that you remain aware of changes that may affect the services you receive, and that you have the opportunity to advocate for the services that are important to you and your family. We want to extend a special invitation for you to attend an informational meeting regarding the establishment of an “A Team” for Central Wisconsin. The intent was for the A-Team to be comprised of self-advocates who are interested and motivated to stay educated and informed regarding any threats or perceived
Investing in expertise to clarify a path for the future For any organization, it is always beneficial to ask people on the “outside” to help take a look at our history and then work with us to set a clear path, or at least an understanding of what the future might look like. Through a grant from Incourage Community Foundation, ODC utilized Forward Community
Investments Consultants to examine ODC’s foundation, information and trends, and determine an action plan for change that is destined to occur. Information from this planning was used to develop new Strategic Goals for the upcoming years.
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Recognizing ACHIEVEMENT, PARTNERSHIPS, EMPLOYERS, VOLUNTEERS
The ODC Annual Awards Dinner is always a highlight and celebration of people and community partnerships that have benefitted individuals and the business community. This year was an exceptional celebration and by far the largest celebration in the history of the awards with 123 people in attendance. Story after story proclaimed the success of individuals and the power of working together for a common purpose. This year, WOW Logistics in Wisconsin Rapids and Ministry Saint Joseph’s Hospital in Marshfield were recognized as ODC’s “Employers of the Year”. “WOW Logistics has provided work opportunities for over 45 ODC workers in 2012,” said Ann Lepak, ODC employment resources manager in Wisconsin Rapids, who nominated the business for this award. “Because of them, many individuals who may otherwise never have work opportunities outside of ODC have been given that chance.” Ministry Saint Joseph’s Hospital provides on-site classroom and internship opportunities in collaboration with Marshfield Public Schools, CCCW, and the Division of Vocational Rehabilitation which provides funding for ODC’s job coaching services. “From hospital administration, to human resources, to department heads, managers and co-workers, there was support and encouragement that made this program a success. Project Search students benefited from intense and realistic work experiences that helped them develop important skills and behaviors, making them more employable,” Mary Blanchard said. All four 2011-12 Project Search students have gone on to secure competitive employment in the Marshfield community. One of the students was hired by Ministry Saint Joseph’s Hospital in its Peri-Anesthesia Care Unit. Tim Zander, a volunteer in Wisconsin Rapid’s Day Service’s Program, was the recipient of the John P. Melsen, Volunteer Service Award. Tim was a volunteer within the ODC BlendedVoc Day Services Program for more than two years. After retiring as a German teacher with the Wisconsin Rapids School District, Tim found himself with more time to volunteer —having a brother with special needs led him to choose ODC as the beneficiary of his generosity. Wooden Creations was awarded the 2012 ODC Partnership Award. “Mark has helped us in so many ways in 2012,” Chuck Summers said. “He has designed and built everything from jigs and fixtures to computer-controlled production equipment, and everything he did was built from scratch. What’s most important is that the equipment he created not only makes us more efficient but it adapts the work to ODC clients. He really understands our mission.” Page 12
OH, what a Night!
The 2012 Personal Achievement Award was presented to two ODC clients: Joyce Godin of Wisconsin Rapids and Paul Talbot of Marshfield. This award recognizes individuals who have overcome a significant barrier to employment; selection is based upon number of years of employment with ODC or a community employer, growth within that work experience, a positive work ethic and evidence of good citizenship in the workplace and community. In addition, eleven other deserving individuals were nominated and recognized at the dinner— from Wisconsin Rapids: Odessa Reinwand, Marlene Diercks, Duane Linzmeier, Tim , and Kyle. From Marshfield: Nathan Derks, Jon Herman, Jeff Kleinschmidt, Paul Zieglmeier, and Claude Parker.
“Paul’s story is one of inspiration,” said Kristin Harvey-Braunsky. “He not only works at ODC Monday through Friday, but is also a main source of help at the adult family home where he assists with farm work.” According to Kristin, farm work is something he truly enjoys, but on March 4, 2012, it was the cause of an accident that resulted in the amputation of Talbot’s left hand. After the accident, lying in his hospital bed, Talbot asked Kristin, “Will I still have a job at ODC when I get out of here?” Talbot returned to work only four weeks after the accident. “He never let his injury slow him down,” Kristin said. His positive attitude throughout his recovery is something we should all learn from. Paul taught us there are no barriers that you can’t overcome when you live life with an open mind.” “I nominated Joyce for this award because of her perseverance and tenacity,” said Kristin Jinsky. “Joyce has had the goal of finding community employment for many years, but difficulties and obstacles have slowed her down. She has never, however, permitted these things to keep her from working toward her goal.”
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Dusting off and polishing ODC’s Mission—We didn’t change our focus, we just updated our message In 2012, ODC sought INPUT in multiple ways to make sure what we are doing, how we are doing it, and why we do it centers around the goals, needs and desires of the people we serve, their families, the community and funding sources. ODC invited program participants, their families/ care-givers, donors, community supporters, funding agency personnel and advisors to participate in strategic planning, and a fresh look and update of our Mission Statement. As a result, we set our course for upcoming years, guided by the vision of all stakeholders who use, value, participate or contribute to the services ODC offers. The Annual Report presentation was open to the public in both locations, as were Donor Receptions. Both presented opportunities to review accomplishments and get input for the direction of ODC’s services.
INPUT from people served and the community
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Hidden Creek Kitchens in Wisconsin Rapids and Marshfield facilities provide training and skill development for individuals wishing to find employment associated with the food industry in the community. From prep work to fryer, to baking, to portioning, to dish washing to cashiering…. The opportunities for learning in a “professional, REAL setting “ are unmatched. Over Christmas, over 12,000 cookies were baked, frosted and sold to customers in the community. Fresh salads and home-made soups of the week were also offered for sale to the community. Delicious wraps and breakfast platters were purchased by businesses for meetings and events. Lunch by the River events were part of the community opportunities where Hidden Creek Kitchens sold items and created recognition for the quality food items and ODC in general.
Individuals interested in careers related to the food industry were trained in various jobs including cashier, greeter, food prep, dishwashing. Commercial kitchens in Wisconsin Rapids and Marshfield provided 3600 hours of work experience!
ODC’s CSA garden in Marshfield produced organically grown vegetables for share-holders throughout Marshfield and Wisconsin Rapids. Each share was carefully prepared and distributed once per week.
People—Each person is valuable and has unique abilities and ideas to contribute to the workplace and the community Work—Work enhances the quality of our lives Partnerships—Strong community and customer partnerships create opportunities for success
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132 Employers in 2012! - New 2012 employers in bold/underlined Marshfield
Page 16
A & B Process Systems Aging and Disability Resource Center Agsource Arby’s Roast Beef Restaurant Associate Sales & Leasing Baltus Oil Company Berryland Farms Blue Heron Brew Pub Burger King Cabinet Shop Carbo Ceramics Central Wis Fair Association Chestnut Center for the Arts Child Care Centers of Mfld Chips Restaurant City of Marshfield County Market Craft’s Trading Center Dat Bar & Big Hass BBQ Dollar Tree Fantastic Sam’s Figi’s Geiss Meat Service Gondolier Restaurant Good Shepherd Lutheran Church Goodwill Industries of NC Wis Hancock Fabrics Hardee’s Hewitt House Hiller’s True Value Hardware Kuyoth Custom Auto Lamplighter Fans Lang Furniture Laundry Room Marshfield Area Chamber of Commerce Marshfield Clinic Marshfield Public Library Marshfield School District Marshfield Scrap Marshfield Senior Community Center McDonald’s McMillan Electric Melody Garden Ice Cream Parlor Menzner Lumber Ministry St. Joseph’s Hospital Nasonville Dairy New Beginnings Child Care Northwoods Evergreen Pick’n Save Piggly Wiggly Pinecrest Nursing Home Pizza Hut Pomp’s Tire Quality Roofing RiverEdge Golf Course Rose Bowl Lanes Shopko Scotty’s Pizza Security Health Spring Green Floral Stratford Equity Livestock Stroetz Farms Taco Bell Target Walgreens Walmart Weber’s Farm
Wendorf Bus
Wood Cty Human Services Wooden Creations Woodfield Inn and Suites Younkers Zastrow the Beer Man
Wisconsin Rapids Accurate Auto Anytime Fitness Arborview Court Arborwood Lodge Anointing Oil Faith Church Bank A Count. Bev’s Floral Bob Gleason Insurance Services Bowlmor Boys and Girls Club Bull’s Eye Country Club Bull’s Eye Credit Union Burger King Capital Building Services Group Central Wis Counseling Chips of Wisconsin Rapids Community Care of Central Wisconsin Department of Transportation Express Recycling Solutions Inc Fey Printing FRP Composites Gardens Galore Goodwill Industries of NCW HJ Aviation Home Depot Incourage Community Foundation Kwik Trip West Grand Manilla Gorilla Mariani Packing Company Nekoosa Coated Products PA Sales Paper City Savings Peg’s T-Shirt Perkins Restaurant & Bakery Pizza Hut Pomp’s Tire Service Quality Feed and Seed Quality Foods IGA – Baker Dr Quality Foods IGA – West Grand Quality Plus Printing R & R Transmission Renaissance Distribution Center Renaissance Learning River Cities Bank South Wood County Humane Society Taco Johns Terry’s BP The UPS Store Unifirst Corporation Veolia Cranberry Creek Landfill Walgreen’s Walmart Wisconsin Rapids Housing Authority Wisconsin Rapids Rafter’s Wood County Human Services WoodTrust Bank WOW Logistics YMCA – Adventure Center YMCA – Wellness Center
# of people WORKING and SUPPORTED in EMPLOYMENT 2007 2008 2009 2010 2011 2012 51
54
57
66
79
107
2012 EMPLOYER SATISFACTION Are you satisfied with the job performance of the employees? Are you satisfied with ODC's support services? Would you be a reference for ODC's Employment Program? Yes/No Are you satisfied with the follow-up from ODC staff? Are you satisfied with the working relationship with ODC? Was it a good job match with your business? 100% 99%
99%
99%
96%
9 2%
109 Surveys Completed Percentage indicates an approval range of “satisfied “to “exceeds expectations”.
1
2012 CCCW Pilot for Supported Employment ODC Supported Employment Resources and CCCW implemented a Pilot program whereby ODC is paid based on the hours an individual works on jobs in the community, supported by ODC Employment Services. The previous model was based on payment for the number of hours of support provided. The individual rate for each person is based on a Tier System that includes the individual’s Functional Screen (from ADRC or CCCW) and the number of months an individual has been employed. The rate decreases the longer a person is employed. 0-11 mos. Tier 1 Tier 2 Tier 3 Tier 4
12-24 mos.
>25 mos.
(Based on Functional Screen )
Page 17
30 DAY Follow-Up Results - Contact is made with individuals 30 days following discharge from
# of Surveys—83
programming to track the outcomes of services. Did ODC assist you in achieving personal goals?
98% of those responding said — Yes
Were you satisfied with the help that ODC gave you?
100% of those responding said — Yes
Status 30 Days Post Discharge 29 Employed 11 Further services not needed 9 Receiving Recommended Services 18 No Response 16 Other
Program at Discharge 15 Community Based Employment 32 DVR Supported Employment 17 Prevocational Training Program 2 School Work Experience 16 Situational Assessment 1 DVR W.A.T.
Client Satisfaction — Our most important customers are the people we serve. ODC understands the importance of receiving, reviewing, & responding to the valuable input we receive from the people we serve. Information obtained is used to improve practices, services, and policies of the agency . AGENCY BASED EMPLOYMENT TRAINING PROGRAM PARTICIPANT SURVEY
100% 95% 90% 85% 80% 75% 70% 65% 60%
How happy are you with your rate of pay? How happy are you with your goals & results? How satisfied are you with services you receive at ODC? How ha ppy How happy are you How are you Is your work with your satisfied are with your place safe? rate of pay? you with goals & services you results? receive at ODC?
Percentage indicates an approval range of “satisfied” to “exceeds expectations”.
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Is your work place safe? Did you help develop your own goals?
Did you help develop your own goals?
219 Surveys
Promoting Community Employment ODC’s public relations programs actively promote the abilities of individuals seeking community employment through the ODC Employment Resources Programs. • Jobs Wanted Posters advertise individuals looking for jobs and celebrate those who have found them. • Flat Screen TV’s in reception and lunch areas give a “community tour” of the employers and the people they hired. • Presentations to community groups • “Thank you for hiring” cards are available to hand out to businesses where you shop who hire people through ODC employment programs. • Rotary announcements by employers who have hired individuals have shown to be a good way to spread the word about the “good business decision” to hire people to meet a company’s unmet needs. • Radio spots were also used, pairing an employer with someone they hired, to promote the valuable resource of employees ODC has available for hire.
Become a friend of ODC on Facebook
‘Up North’ - ODC added Employment Resources to some of the northern regions of CCCW including people in Marathon County.
SUPPORTED EMPLOYMENT SATISFACTION Do you feel the ODC staff treat you fairly?
97%
Is your job a safe place to work?
100%
Do you help develop your goals?
98%
Are you happy with your rate of pay?
97%
Are you listened to & is your input respected?
97%
How satisfied are you with the Supported Employment Program?
98%
82 SURVEYS COMPLETED
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The demographics of ODC for 2012indicate that 53% of individuals are served in the Wisconsin Rapids location and 47% in Marshfield. The percentage of people with a primary diagnosis of developmental disability at 66% represents the largest disability group that ODC serves. This is a 3% increase from 2011. The percentage of people with multiple disabilities was 54%. • 24% between 16-25 The largest percentage of people served were in the age group between 16 and 25. •
20% between 26-35
Male clients account for 59% of people served.
•
19% between 36-45
The largest percentage (95%) of people served were Caucasian.
•
23% between 46-55
•
13% between 56-65
•
3% over 65
•
2% over 66.
2012 Demographics of People Served
Referral Sources for ODC Programs The major agencies contracting with ODC to provide services to people with disabilities or other barriers to employment include: CCCW; DVR; Wood County Human Services; and additional family care units outside of our surrounding communities including individuals from WWC (Clark County), Community Health Partnerships (Eau Claire/Chippewa Counties), and Southwest Family Care Alliance (Juneau County). Additional services were provided through assessment and work experiences for individuals from area schools, individuals funded through IRIS, and private pay individuals.
2%
0%
3%
ODC INCOME SOURCES Production Sales Family Care - CCCW, WWC, SWFC, CHP Wood County Other Funding W2 Employment Programs DVR
2%
27% 66%
PROGRAM STATISTICS AND COMPARISONS DVR
2012
2011
2010
2009
Family Care/County
2012
2011
2010
2009
# of cases served
122
116
127
130
# of cases served
409
377
359
330
# of new cases served 62
64
59
75
# of new cases served
64
49
55
42
# of cases closed
63
56
75
62
# of cases closed
36
32
31
26
#Job Placements
10
10
21
13
# work crew/enclave
39
37
# Supported
21
11
6
3
# in supported year end
110
80
69
58
# retaining jobs year end
107
79
66
57
% supported job retention
97%
98%
95%
98%
Placements
Other # other cases served 38 # of new other cases 22 # other cases closed 24 Page 20
32 17 87
102 70 87
119 91 109
2012 #’s Served Report
2012
2011
2010
2009
2008
2007
2006
WOOD COUNTY OTHER COUNTIES
119 23
129 27
131 23
120 35
118 41
115 41
117 34
WOOD COUNTY
115
89
95
83
76
81
83
OTHER COUNTIES
20
29
25
22
24
BEGINNINGS
5
5
5
7
5
18 3
15 2
BLENDEDVOC DAY SERVICE (ONLY)
14
14
9
102
83
72
62
60
59
60
3
4
FAMILY CARE AND COUNTY PROGRAMS WORK SERVICES
WORKSKILLS
SUPPORTED EMPLOYMENT WOOD COUNTY
11
2
2
2
3
409
378
362
331
328
1
3
1
3
409
377
359
330
325
320
315
TRIAL EVALUATION / ESP EVALUATION
4
14
15
0
0
0
2
ASSESSMENT
14
10
8
16
21
33
34
WORK ADJUSTMENT
3
11
3
3
7
11
8
SUPPORTED FUNCTIONAL ASSESSMENTS
31
30
51
46
36
48
DM INTERVIEW/SKILL DETERMINATION
0
0
1
0
0
0
0
DM WORK EVALUATION
0
0
0
1
1
1
3
DM CREDENTIAL PROGRAM or WORK EXPERIENCE
0
0
0
1
1
2
3
MATERIAL HANDLING ASSESSMENT
0
0
0
0
0
0
0
MATERIAL HANDLING CERTIFICATION
0
0
0
2
1
0
0
MATERIAL HANDLING WORK EXPERIENCE
0
0
0
0
0
0
0
JOB DEVELOPMENT
34
24
60
79
96
106
105
DVR SUPPORTED EMPLOYMENT
49
53
17
11
17
6
9
135
143
145
159
180
207
164
OTHER COUNTIES
Minus entrants into additional programs
Total Family Care & County DVR PROGRAMS
TOTAL MINUS TOTAL ENTRANTS INTO MORE THAN 1 PROGRAM
13
27
18
29
21
35
13
122
116
127
130
159
172
151
W2
1
2
67
76
104
120
114
Private Pay - Insurance/Trust
2
2
3
5
3
3
3
Other, IRIS, Probation/Parole (ncludes 3
17
13
6
6
0
0
0
School Work Program
18
15
26
32
30
24
34
38
32
102
119
137
147
151
Total DVR OTHER
Total Other
Page 21
CENTER BASED EFFECTIVENESS MEASURES Maximize the # of personal goals achieved • Work Services • Workskills • BlendedVoc Day Services • Work Adjustment Training
2011
2012 GOAL
2012 Actual
61% 65%
80% - 100% 80% - 90% 80% - 90% 80% - 90%
62% 62% 74% 43%
56%
•
Maximize productivity (% who maintained or increased individual productivity) • Work Services 41% 45% - 65% • Workskills 54% 45% - 65% • Work Adjustment Training 77% 65% - 85%
54% 62% 83%
Maximize # integrating into community Through volunteering
55
Maximize # integrating into community employment through work crew/enclave
5-10
39
Maximize program Assessment completers following recommendations • Situational Assessment 100%
80% - 100%
100%
2012 GOAL
2012 Actual
COMMUNITY EMPLOYMENT EFFECTIVENESS MEASURES 2011 Long Term Support—Supported Employment Maximize # of hours worked per week Maximize # working at Goal # hours per week Maximize earnings Maximize # of employees receiving benefits Maximize # of employees receiving wage increase Maximize # of employees receiving a promotion Maximize # of employees receiving more hours Maximize # of successful closures Maximize # on the job end of year
$7.49 23% 8% 5% 13% 0 99%
14-18 90-100% >=$7.25 25-40% 45-65% 5-15% 5-15% 2-6 75%-98%
9.8 96% $7.44 18% 9% 1% 7% 0 96%
DVR Supported Employment Maximize # of DVR Supported hires Maximize # of DVR Supported maintaining jobs
67% 67%
80-100% 65-85%
95% 72%
Community Based Employment Maximize the # of DVR Placements Maximize the # of hours worked per week Maximize earnings Maximize # receiving benefits Maximize # of employees receiving a wage increase Maximize# placements retaining jobs at 6 month review
55% 27.7 $8.34 36% 27% 94%
50/55/60 20-40 >=$7.50 35-55% 65-85% 50%
64% 26 $8.18 33% 33% 100%
Page 22
10.1
2012 EFFICIENCY MEASURES DVR Job Development • To minimize the # of days from entering Job Development to job experience or hire • Minimize # of days from referral to intake DVR Supported Employment Program • To minimize the number of days from entering SEP to hire • To maximize the number of functional assessments completed • Minimize the # of days from referral to entrance Long Term Supported Employment Program • To minimize the # of days between losing a job & acquiring a new job • To maximize the # of Supported Employment to independently maintain employment (Closures) • Minimize # of days from referral to intake
2011
2012 Goal
50
Min—Opt 80/70/60
68
24
90/60/30
24.6
205
100/90/80
170
58
20/30/40
6
90/60/30
4
0
90/80/70
N/A
0
2/4/6
0
3
90/60/30
1
DVR Situational Assessments • To maximize the # of Situational Assessment Completers • Minimize # of days from referral to intake
100% 66
2012 Actual
19
80 / 90/100 60/30/10
100% 15.5
20/10/5
N/A
DVR Work Adjustment Training • To minimize the # of days from referral to intake Long Term Funded Work Services • Minimize # of days from referral to intake
15
90/60/30
8
Long Term Funded Workskills/BlendedVoc Day Services • Minimize # of days from referral to intake
3.5
90/60/30
16
REBALANCING GOALS FOR 2012 • Maximize # adding or transferring to community employment services
25
10/15/20
20
Maximize # of new referrals who go directly into community employment services or a combination of community and prevocational services
20
50%
Maximize # of agency based individuals who Obtain at least p/t integrated employment
20
20/25/30
•
•
30.5
53/90 or 58%
ODC accredited by CARF for the following programs.
19
Employment Planning Services Employee Development Services Organizational Employment Services Community Employment Services - Job Development, Job Supports, Job Site Training
Page 23
ODC, Inc. 1191 Huntington Ave. Wisconsin Rapids, WI 54494 and 2406 E. 21st St. Marshfield, WI 54449 www.odcinc.com