Pace wins gold for their excellent customer service at prestigious ESTAS awards Pace wins ‘Best in Postcode’ award for excellent customer service at prestigious ESTAS awards.

Pace Property Lettings and Management are proud to announce they have received accolades in 3 categories at the recent ESTAS Customer Service Awards in recognition for their outstanding customer service experience.

The awards are the biggest in the UK property industry and winners were announced at a ceremony hosted by TV property presenter Phil Spencer at Grosvenor House in London. Estate and letting agents were recognised in regions and post codes from around the UK.

Pace Property Lettings and Management is proud to announce they have won ‘Best in Postcode’ in recognition of their outstanding customer service to landlords and tenants at the recent ESTAS Customer Service Awards - the biggest award scheme in the UK residential property industry. Pace has also been short-listed in a further 2 customer service categories where winners will be announced later in the year.

The awards, which this year celebrated their 20th birthday, recognise the best estate and letting agents for customer service based on verified reviews from clients who have been through the entire house moving experience. The ESTAS meticulously monitors service ratings over a 12-month period to provide an accurate overview of the service quality provided to clients. The Standard of Excellence recognition serves as a prestigious indicator, affirming the consistent service performance of all firms shortlisted in 2023.

This year’s results were calculated from over 300,000 customer review ratings across all categories and Pace Property Lettings and Management received well-deserved recognition in 3 categories:

The ‘Best in Postcode’ award has been achieved via customer reviews, completed at the end of the moving experience, which have then been submitted to the ESTAS review platform, a site exclusively for property professionals. ESTAS monitors and verifies service ratings over a 12-month period which then gives a highly accurate overview of the standard of service that’s been delivered to clients.

Letting Agent Tennant Award for South East (Essex) – Gold

As a Postcode winner, Pace Property has clearly achieved the ESTAS ‘standard of excellence’. As a result, Pace has also been shortlisted in 2 further categories to win a prestigious county, regional or national trophy for customer service in the Sales and Landlord and Tenant categories.

Letting Agent Landlord Award for South East (Essex) – Bronze

Best in Postcode (SS1) for Sales and Lettings (Landlord and Tenants)

Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed the live audience: “Everyone shortlisted here today has attained the ESTAS Standard of Excellence which is based purely on service ratings from customers at the end of the moving experience, giving a highly accurate overview of the standard of service that’s been delivered to the end client.”

The winners of these accolades will be announced at the ESTAS Awards which take place later in the year, on 18th October in London. The awards will be presented by the UK’s favourite property expert Phil Spencer in front of 1,200 of the UK’s top property professionals.

Spencer said “The ESTAS Awards are based on real feedback, from real clients experiencing real service so they provide genuine proof of the service levels that an agent is delivering to clients. To win a Best in Postcode Award is a great achievement and something an agency should be extremely proud of. It’s a direct reflection of the amazing efforts of staff to deliver exceptional service to clients in their local communities.”

Ben Marley, Commercial Director at The ESTAS said “When we started we wanted to create a set of property awards which were completely pure, where winners were selected solely on customer service ratings from actual transactions. Two million reviews and 20 years later ESTAS is now the customer review platform of choice for property professionals and the most prestigious award an agent, a conveyancer, mortgage broker or supplier can win in the property industry.” a great deal to us as we have always been very proud of the service we offer, so to be acknowledged by our clients in this way is wonderful. We work hard to ensure that our levels of customer service are second to none and take this very seriously. We want our customers to know they are all at the heart of what we do and we’re over the moon to have been recognised for this. The team really deserves this award.”

If you would like to talk to the Pace team about property management, lettings, block management or sales, call us today!

If you would like to talk to the Pace team about property management, lettings, block management or sales, call us today!

Southend office: 01702 445 600 Basildon office: 01268 646

Southend office: 01702 445 600

Basildon office: 01268 646 256

Canvey Island office: 01268 646 257

Chief Executive of Pace, Crystal Horwood, commented: “We are absolutely delighted to be recognised in this year’s ESTAS, in not just one, but 3 categories, especially as we’ve been awarded gold for the first time. This means

Crystal Horwood, CEO of Pace Property commented “We are very proud to be shortlisted. We take our levels of customer service very seriously because we know clients have a choice. Hopefully we can go one step further and win at The ESTAS Awards in October!”

Email: info@pace-properties.com www.pace-properties.com

Property without Complexity

Pace wins ‘Best in Postcode’ award for excellent customer service at prestigious ESTAS awards.