Cab mag handbook draft faw(edit) by Earny St Catherine

“REDEFINING STRATEGY- THE LEADERSHIP CHALLENGE” November 13th -16th, 2013 Sandals Grande Beach Resort and Spa Gros Islet, Saint Lucia

FOR IMMEDIATE RELEASE World renowned financial guru to inspire regional bankers CEO and founder of the breakout mobile bank Moven, Brett King, is headed to St. Lucia in mid-‐ November. The prolific writer and author of some of the financial sector’s most revolutionary texts will be the keynote speaker at the 40th Annual General Meeting and Conference of the Caribbean Association of Banks -‐ CAB. The Conference will be held at the Sandals Grande St Lucian Resort & Spa from November 13-‐16, 2013. It will be held under the theme "Redefining Strategy -‐ The Leadership Challenge.” Brett King’s appeal traverses the reverence of his contemporaries in the financial sector, as his entrepreneurial experience will certainly be insightful to enterprising minds, passionate about starting or growing successful businesses. The event will offer delegates unprecedented access to King’s bestselling books ‘Bank 2.0’, ‘Bank 3.0’ and ‘Branch Today – Gone Tomorrow,’ as well as his methods, which help equip businesses with the tools to surmount the greatest of odds in a challenging economic climate. The Conference will attract over 200 delegates including local, regional and international financial service professionals. The four-‐day conference will commence with the AGM and opening ceremony November 13 - 16, 2013 [Sandals Grande St. Lucian Spa & Beach Resort] on Wednesday N ovember 13. The following three days will feature a distinguished cadre of experts in the sector who will address participants on a variety of sub-‐topics relevant to the financial services sector, including Corporate Governance & Risk Management Strategy; Global Growth Challenges; Is Increasing Shareholder Value Possible; 21st Century Leadership; Creating the Self-‐led Organization; Credit Unions and Banks Partnering for Growth and Profitability; The Role of Social Media in Building Customer Relations; and Managing at the Speed of Change. The event is expected to be insightful and informative and will help guide the operations of the financial sector and business leaders in the current global environment. Chairperson of the local organizing committee for the conference Ms. Joanna Charles explained that the conference is also an opportunity for Saint Lucia to showcase its preeminence within the regional financial services sector.

CARIBBEAN ASSOCIATION OF BANKS INC.

40TH AGM & CONFERENCE

CONFERENCE HANDBOOK REDEFINING STRATEGY THE LEADERSHIP CHALLENGE

TABLE OF CONTENTS WELCOME REMARKS 04 LOC TEAM SAINT LUCIA

CONFERENCE AGENDA

SPEAKERS’ PROFILE 08 SPONSORS 17 ABOUT CAB 29 ACKNOWLEDGEMENTS 33

WELCOME REMARKS CAB 40TH AGM & CONFERENCE 2013

Saint Lucia is honoured to carry the legacy of the Caribbean Association of Banks Inc. into its 40th observance, on timing as auspicious as perhaps the very formation of our esteemed Association Inc. Amidst a financial tempest where expansion and profitability have in the past, featured so prominently that they are almost taken for granted, exogenous developments within the global environment now compel revolutionary approaches to financial services in order for their providers to remain relevant, and to prosper. With effects that began during the most recent global financial contagion and still linger today, our dual mandate as both the avenue for the advancement, and voice of regional financial intuitions has compelled the dedicated efforts of our LOC and the CAB, to produce a cadre of respected finance professionals, whose collective avantgarde approaches to conducting business in harsh climates will equip our distinguished delegates with the concepts that would empower them to enlighten our shadowed landscape. In the persons of Brett King our keynote speaker, and our selected shepherds, are the embodiments of financial services excellence, representing a collective track record of globally revered reform and efficiency. I urge the full participation of all delegates in the various discussions, so that you may profit from this unique opportunity to heed the expert advice to be better inform your decision-making and grow your business, and play our role as a proud Caribbean people, in the resurgence of the global economy. Let’s get to work!

Joanna Charles

President – St. Lucia Association of Bankers Chairperson – CAB 40th AGM & Conference Organizing Committee

MEET THE LOCAL ORGANIZING COMMITTEE, CAB ST LUCIA

LEFT TO RIGHT (TOP ROW): MS. MARY LOUIS, MS.ELLA WILLIUS, MRS.CAROLE ELEUTHEREJN MARIE, MS. IRMAR FRANK, MS. NICOLE MC DONALD, AND MR. ROBERT FEVRIERE LEFT TO RIGHT (BOTTOM ROW): MR. DAWNAVAN FOSTER, MS. JOANNA CHARLES, MR. JERMAINE HUNTE, MRS. MARY POPO MISSING: MR. LESLIE COLLYMORE AND MR OMARI FREDERICK

MS. JOANNA CHARLES CHAIRPERSON, LOC CAB ST LUCIA

MRS. MARY POPO GENERAL MANAGER, CAB

â&#x20AC;&#x153;Redefining Strategy- The Leadership Challengeâ&#x20AC;?

The Chairman and Board of Directors of AGENDA The Caribbean Association of Banks "REDEFINING STRATEGY-THE LEADERSHIP CHALLENGE" AGENDA formally invites you Annual General Meeting Wednesday, 13 November, 2013 to the opening ceremony of CAB 40th AGM & Conference. Wednesday November 13th, 2013 at 4:45 p.m. Grande St. Lucian Spa & Beach ConferenceSandals Day 1 Thursday,Resort 14 November, 2013

8:00-12:30

Registration

8:30-9:30

Members Forum:

9:30-12:30

Annual General Meeting (Members Only)

12:30-17:00

Free Time / Relaxation

17:00-19:00

Conference Opening Ceremony & Cocktail Reception Feature Speaker - TBA

8:00-8:25

Registration

8:30-8:35

Welcome Remarks - LOC Chairperson

8:35-9:20

Keynote Presenter: Mr. Brett King, Founder and CEO of Moven Bank; Best Selling Author of Bank 3.0; & American Banker's Innovator of the Year. Discussion/Questions/Answers

Sub-Theme: Customer Centricity Determines Business Success

9.20-9:35 9:35-9:55 9:55-10:05

Dress: Business Attire

RSVP by: November 8th, 2013 Contact: Ms Irmar Frank Restoring Trust: Providing Transparency and Openness in Banking Presenter: Ms. number: Sharon Christopher -Deputy CEO Citizenscabconferenceslu@gmail.com Bank Ltd. Telephone 452-2877 orFirst email: Discussion/Questions/Answers

10:05-10:20

Premium Platinum Sponsor Presentation - Republic Bank Limited

10:20-11:05

Coffee Break visits with Sponsors & Exhibitors

11:05-11:20 11:05-11:20

Premium Platinum Sponsor Presentation - Bevertec CST Inc, Premium Platinum Sponsor Presentation - Bevertec CST Inc,

11:20-11:40 11:20-11:40

The New Approach to Optimizing Customer Relationship and Engagement to Drive Profitability The New Approach to Optimizing Customer Relationship and Engagement to Drive Profitability Presenter: Ms. Christine Cutten, Deloitte Consulting LLP Presenter: Ms. Christine Cutten, Deloitte Consulting LLP Discussion/Questions/Answers Discussion/Questions/Answers

11:40-11:50 11:40-11:50

12:20-12:35 12:20-12:35

Platinum Sponsor Presentation - Howden Insurance Brokers, Howden Broking Group Platinum Sponsor Presentation - Howden Insurance Brokers, Howden Broking Group Managing at the Speed of Change: Balancing Strategy and Execution Managing at the Speed of Change: Balancing Strategy and Execution Presenter: Mr. Anthony Watkins; CEO, ODYSSEY CONSULTinc Ltd Presenter: Mr. Anthony Watkins; CEO, ODYSSEY CONSULTinc Ltd Discussion/Questions/Answers Discussion/Questions/Answers

12:35-2:15 12:35-2:15

Lunch/ Networking/Exhibitors' Booths Lunch/ Networking/Exhibitors' Booths

11:50-12:00 11:50-12:00 12:00-12:20 12:00-12:20

2:15-2:35 2:15-2:35

Sub-Theme: The Digital Dilemma Sub-Theme: The Digital Dilemma

2:35-2:50 2:35-2:50

Identifying Emerging Cyber Global Threats and Tactics Identifying Emerging Cyber Global Threats and Tactics Presenter: Mr. Tim Vert, Manager Security Operations Centre , Cyveillance Inc. Presenter: Mr. Tim Vert, Manager Security Operations Centre , Cyveillance Inc. Discussion/Questions/Answers Discussion/Questions/Answers

2:50-3:05 2:50-3:05

Premium PlatiniumSponsor Sponsor Presentation: Building a Successful Premium Platinum Presentation - Orange Media Group Inc. Brand through Sharing Premium Platinum Sponsor Presentation - Orange Group Inc. Presenter: Earny St. Catherine President, OrangeMedia Media Group

3:05-3:25 3:05-3:25

The Role of Social Media in Building Customer Relationships The Role of Social Media in Building Customer Relationships Presenter:Mr. Brevard Nelson, Chief Operating Officer, Caribbean Ideas Ltd. Presenter:Mr. Brevard Nelson, Chief Operating Officer, Caribbean Ideas Ltd. Discussion/Questions/Answers Discussion/Questions/Answers Coffee Break/Sponsors/Exhibitors Booths Coffee Break/Sponsors/Exhibitors Booths

3:25-3:40 3:25-3:40 3:40-4:05 3:40-4:05 4:05-4:35 4:05-4:35

The Qualification Dilemma - Who is a Banker? (Panel Discussion) The Qualification Dilemma - Who is a Banker? (Panel Discussion) Moderator: Moderator: Panelists: Mrs Enid Bissember, Deputy Programme Manager, Economic Intelligence & Policy Unit, CARICOM Panelists: Mrs Enid Bissember, Deputy Programme Manager, Economic Intelligence & Policy Unit, CARICOM

11:05-11:20

Premium Platinum Sponsor Presentation - Bevertec CST Inc,

11:20-11:40 11:40-11:50

The New Approach to Optimizing Customer Relationship and Engagement to Drive Profitability Presenter: Ms. Christine Cutten, Deloitte Consulting LLP Discussion/Questions/Answers

11:50-12:00

Platinum Sponsor Presentation - Howden Insurance Brokers, Howden Broking Group

12:00-12:20

Managing at the Speed of Change: Balancing Strategy and Execution

12:20-12:35

Presenter: Mr. Anthony Watkins; CEO, ODYSSEY CONSULTinc Ltd Discussion/Questions/Answers

12:35-2:15

Lunch/ Networking/Exhibitors' Booths

2:15-2:35

4:35-4:45 2:35-2:50 4:50-4:55 2:50-3:05 7.00- 10:00 3:05-3:25

Conference Day 2

3:25-3:40

3:40-4:05 8:30-9:00 4:05-4:35

9:00-9:15

AGENDA

Sub-Theme: The Digital Dilemma Mr. Ian Wilson, President, Bankers Institute, UK Identifying Emerging CyberVice Global ThreatsChartered and Tactics Discussions/Questions/Answers Presenter: Mr. Tim Vert, Manager Security Operations Centre , Cyveillance Inc. Discussion/Questions/Answers Wrap up Premium Platinum Sponsor Presentation - Orange Media Group Inc. Cultural Evening The Role of Social Media in Building Customer Relationships Presenter:Mr. Brevard Nelson, Chief Operating Officer, Caribbean Ideas Ltd. Discussion/Questions/Answers Sub-Theme: Is Over Regulation Stifling Growth?

Friday 15 November, 2013

Coffee Break/Sponsors/Exhibitors Booths New Accounting Standards and their Impact on the Financial Services Sector Profitability Presenter: Mr. Rendra Gopee , Country Managing Partner , Ernst & Young Caribbean The Qualification Dilemma - Who is a Banker? (Panel Discussion) Moderator: Mr. Baldwin Alcindor, Senior Manager Assurance Services, Ernst & Young Caribbean Discussions/Questions/Answers Panelists: Mrs Enid Bissember, Deputy Programme Manager, Economic Intelligence & Policy Unit, CARICOM

9:35-9:50

Global Growth Challenges - Is Increasing Shareholder Value Possible? Presenter: Mr. John H Welch, Executive Director and Macro Strategist Growth Markets, CIBC Discussions/Questions/Answers

9:50-10:05

Premium Platinum Sponsor Presentation - PwC, Barbados

10:05-10:45

Coffee Break/Sponsor/Exhibitors' Booths

9:15-9:35

Sub-Theme: The leadership Imperatives for Success in Contracting Economies 10:45-11:15

11:15-11:30

Regional Financial Stability - Implications of Sovereign Debt Restructuring (Panel Discussion) Moderator: Panelists: Dr. Reginald Darius, Permanent Secretary Ministry of Finance, St Lucia Mr. John Lee, Consulting Partner, PwC, Jamaica Discussions/Questions/Answers

11:30-11:45

Corporate Governance and a Risk Management Strategy.

11:50-12:00

Presenter: Mr. Suresh Sankaran, IFC/World Bank Global Risk Management Specialist Discussions/Questions/Answers

12:00-12:10

Platinum Sponsor Presentation - NEWGEN

12:00-1:45

Lunch /Networking/Exhibitors Booths

1:45-2:05

Is There An Effective Talent Management Strategy for The 21st Century Presenter: Ms. Brenda Pope, Partner, Advisory , KPMG, Barbados Discussions/Questions/Answers

2:05-2:15

2:45-3:00

Indigenous Banking- New Banking Realities? (Panel Discussion) Moderator: Panelists: Mr. Greg Smitley, Former Chair of GSB Banker Advisor Board Mrs. Maureen Hayden-Carter, President, First Global Bank Ltd Discussions/Questions/Answers

3:00-3:10

Platinum Sponsor Presentation - First Data Corporation

3:10-3:30

Coffee Break/Sponsor/Exhibitors Booths

3:30-3:50 3:50-4:05

21st Century Leadership- Creating the Self Led Organization Presenter: Mr Martin Francis, CEO Rebit Ltd Discussions/Questions/Answers

4:05-4:15

Wrap up & Closing Session

20:00 Until

Hot Red Closing Fete!!!

9:00am-4:00pm

FUN DAY!

2:15-2:45

Saturday 16 November,2013

SPEAKER’S PROFILE BRETT KING KEYNOTE PRESENTER

Brett King is considered the foremost global expert on retail banking innovation and customer experience. He is the founder and CEO of the breakout direct mobile bank Moven, and has achieved widespread recognition for his global bestselling books ‘Bank 2.0’, ‘Bank 3.0’ and ‘Branch Today – Gone Tomorrow’. King was voted as American Banker’s Innovator of the Year in 2012, and was nominated by Bank Innovation as one of the Top 10 “coolest brands in banking.” Mr. King has delivered keynotes at conferences in over 40 countries for some of the world’s most recognized organizations including: Microsoft, Google, Forbes, The Economist, American Banker and the World Council of Credit Unions. Sharing his insights into innovation, customer experience, channel distribution strategy and shifts in consumer behavior, King has become known as a leading industry futurist and disruptor - featured on Bloomberg TV, the Banker Magazine and CNBC. In addition, his written contributions have been featured in The Wall Street Journal, The Huffington Post, The Financial Times, American Banker & Bloomberg Businessweek to name a few. He is the International Judge for the GSMA Global Mobile Awards, the Asian Banker Retail Excellence Awards and for the Middle East Business Achievement Awards.

SHARON CHRISTOPHER Sharon Christopher is currently the Deputy Chief Executive Officer – Corporate Administration of the First Citizens Group and has significant experience in the financial services sector having served at executive management level in that sector since 1986. Ms. Christopher’s experience and training is wide-ranging, covering such areas as banking and finance, corporate governance, banking operations, information technology, marketing, corporate security, corporate communications and human resource management. Ms. Christopher, the holder of an accredited director designation, has held directorships on numerous Boards including Boards of charitable organizations. She currently sits on the Board of the St. Lucia Electricity Services Limited and on the Board of Light and Power Holdings Limited in Barbados, and is an Executive Member of the Council of the Energy Chamber of Trinidad and Tobago. In addition, she sits on the Boards of several subsidiaries within the First Citizens Group. She has delivered several presentations at local and regional conferences and has also published articles within her areas of expertise. Ms. Christopher is the holder of a Bachelor of Laws Degree (Upper Second Class Honours) from the University of the West Indies and the holder of a Master of Laws Degree from the London School of Economics and Political Science (University of London). She also holds a Legal Education Certificate from the Hugh Wooding Law School from which she graduated as the most outstanding student.

ANTHONY WATKINS L. Anthony Watkins is the CEO/Principal of his company, ODYSSEY CONSULTinc Limited. An accomplished Organisational Development Consultant, he has been involved in public and private sector organisational transformation initiatives since the early 1990s, working extensively across the region with major companies in the Finance, Energy, Service, Public and Manufacturing sectors. His work includes Visioning and Strategy Development, Transformation and Merger Management, Executive Team Building and Leadership Development. After majoring in Psychology at the University of Toronto, he worked in the fields of Social Pathology/ Mental Health, Correctional Services and Psychiatric Forensic Assessment in Canada. On his return to Trinidad and Tobago, he worked as a Guidance Officer, tutored with the University of the West Indies School of Continuing Studies and was the National Coordinator for the Attitudinal Development Project of the Youth Training and Employment Partnership Programme (YTEPP). He has served as a member of the Board of Directors of the National Petroleum Marketing Company of Trinidad and Tobago Limited (NP), the Commissions Board of the Trinidad and Tobago Defence Force, the Board of Trustees of the John Hayes Memorial Kidney Foundation, the reconstituted Board of CLICO (Trinidad) Limited and Angostura Holdings Limited. Currently, he is Chairman of the Board of the Foundation for the Academic Advancement of Spiritual Baptist Youth (FAASBY) and the Board of Trustees of the Caribbean Sport and Development Agency (formerly TTASPE). As a Keynote Speaker, he has shared the stage with world-famous motivational speaker, Les Brown and presented at numerous regional business conferences of the American Chamber of Commerce of Trinidad and Tobago, the Human Resource Management Association of Barbados, the Insurance Association of the Caribbean, the Employers’ Consultative Association of Trinidad and Tobago, Dominica Employers’ Federation, the Caribbean Telecommunications Union, the Caribbean Conference of Credit Unions and the Jamaica Employers’ Federation among others. He has also authored various articles in local and regional business publications. He is also a founding and honorary life member of the Human Resource Management Association of Trinidad and Tobago (HRMATT) and has facilitated numerous Cabinet Teambuilding and Executive Leadership Retreats. His involvement in sport includes work with Administrators, Coaches and Players on National and Regional Teams in the areas of Management and the Psychology of Performance. With over 24 years of Human Resource and Organisational Development consulting experience, he commits his expertise to developing the leadership capacity of our region and improving our competitiveness to become true “world-beaters.”

TIM VERT Tim Vert heads the Security Operations Center at Cyveillance, Inc (a QinetiQ Company) which performs incident response and event mitigation for phishing, malware, brand abuse, and other online threats targeting organizations. For the past 6 years Mr. Vert has directed online threat detection, investigation and response activities for clients ranging from Global 50 companies to small local banks and credit unions. In his 14 years in the Internet Security Industry working both for and with internet service providers and legal authorities, Mr. Vert has investigated, analyzed and prevented a wide range of online threats from the technical world of malware, hacking and botnets to the psychological challenges of social engineering attacks like spear phishing, advanced fee fraud and online impersonation

BREVARD NELSON Brevard Nelson is the Co-Founder & COO of Caribbean Ideas Limited Brevard has a unique blend of marketing and corporate communications talent, web development and IT expertise, seasoned with an entrepreneurial spirit. Before moving into Caribbean Ideas Limited full-time, he functioned for over 10 years in various roles within the Guardian Holdings Group, including Group Corporate Communications Manager. In his professional career he also served as VP of Branding and Visual Communications on the Board of the International Association of Business Communicators – T&T Chapter, where his white paper on how Caribbean Businesses can add digital media to their marketing mix was published in IABC’s international award winning publication, Communication World. In addition to his professional work, Brevard is passionate about Technology, Youth empowerment and Caribbean development. He has served in multiple roles on the executive of the board of the St. Mary’s College Past Students’ Union, and was the founding President of the Rotaract club of St. Augustine West. Brevard completed an Executive Education Programme at the Harvard Business School and holds a Masters Degree in International Marketing Communications from the London Metropolitan University and a Masters in Management from the ESCEM Business School in France. He also holds an undergraduate Business degree from the University of the West Indies.

ENID BISSEMBER Mrs. Enid Bissember, a Jamaican national, is the Deputy Programme Manager, Economic Development Policy, Tax Administration and Research, at the CARICOM Secretariat, with organizational focus on development of the financial sector. Her key experiences include; •

Part time lecturer at the University of Guyana. Taught International Finance, Theories of Development and Finance and Development at both under graduate and graduate levels.

•

Worked at the Private Sector Organization of Jamaica as an Economist and at the Bank of Jamaica

•

Instrumental in the establishment of the stock exchange in Guyana and now serve as a director on the board

Mrs. Enid Bissember is a Graduate of UWI Mona and Ohio University and pursued Post Graduate Studies in Mathematics, Econometrics and Economics at Florida International University .

IAN WILSON Ian is a Vice President of the Chartered Banker Institute in the UK. A career banker, Ian has worked at executive level in a number of institutions including RBS, Santander, GE Money, Tesco Bank and most recently Virgin Money. The early years of his career followed a fairly traditional career path via UK branch banking, before moving firstly into HR, secondly into Corporate Strategy before then specializing in Risk Management. As a Risk Management Executive, Ian has played significant roles in a number of business transformations, acquisitions & integration, and change management programmes. Ian is a qualified Chartered Banker and also holds an MBA from Edinburgh University and an MSc in Marketing from Napier University. He now runs a successful small banking consultancy business.

RENDRA GOPEE Rendra heads EY’s practice in St. Lucia and has over 18 years of public accounting experience serving large and complex regional clients across a broad range of industries. He has extensive experience in financial statement auditing, periodic filings, registration statements, technical consultations and coordinating services related to major transactions. This includes mergers, acquisitions, initial public offerings, and debt offerings. He has worked closely with clients, underwriters, legal counsel (company counsel and underwriters’ counsel), and other parties in completing work around such transactions. He is also highly proficient with key technical areas, including IFRS, International Audit Standards, SEC regulations and PCAOB matters. Rendra holds a Bachelor of Commerce and is Fellow of the Association of Chartered Certified Accountants.

BALDWIN ALCINDOR Baldwin is a Senior Manager in the Assurance Service Line at EY St. Lucia and has worked in public accounting for over 11 years. He specializes in the banking and financial services industry. Baldwin has managed audits for financial services including hedge funds, mutual funds, offshore banks and trusts across the Caribbean. He also has a wide variety of experience in financial instruments and derivative transactions. Some of the clients he has served include FirstCaribbean International Bank, Caribbean Development Bank, CIBC Offshore Ltd., St. Lawrence Bank, Peter & Company Limited, Goddard Catering Group and Minvielle and Chastanet, Digicel Caribbean Ltd. (St. Lucia), Sandals Resorts (St. Lucia), Rex St. Lucia Hotel, Couples Hotel, St. Lucia Golf and Country Club, Julian’s Supermarket St. Lucia Ltd. and SMJ Limited. Baldwin holds a BSc in Accounting and the ACCA designation. He is also a member of the Institute of Chartered Accountants of the OECS.

JOHN WELCH John H. Welch is Executive Director and the Emerging Market Macro Strategist for CIBC. Prior to joining CIBC, he was Managing Director and Chief EM Strategist at Macquarie Capital, Chief Economist for Itaú-Unibanco’s International Wealth Management and Chief Economist for Banco Itaú S.A. He is a former Senior Managing Director and Head of Latin America Research at Bear Stearns. Dr. Welch’s primary responsibilities encompass global sovereign and macroeconomic research with special emphasis on Latin America and Brazil. Prior to joining Bear Stearns, Dr. Welch was Senior Vice President, Sovereign Strategy at Lehman Brothers, chief economist for Latin America and Head of Latin American Fixed Income Research at West LB AG. He held the same position at Barclays Capital BNP Paribas, and Lehman Brothers. Before that, Welch served as senior economist with the Federal Reserve Bank of Dallas and was an assistant professor at University of Texas, Austin, University of North Texas, and Oakland University. Dr. Welch has also published extensively in professional journals and edited books in addition to his own book entitled: Capital Markets in the Development Process: The Case of Brazil (University of Pittsburgh Press, 1993). Dr. Welch earned his Ph.D. in economics at the University of Illinois and his AB in economics from Columbia University.

DR. REGINALD DARIUS Dr. Reginald Darius was appointed to the post of Permanent Secretary, Ministry of Finance, Economic Affairs and Social Security on August 29, 2012. He brings to the position a strong background in macroeconomic policy. Prior to taking up employment with the Ministry of Finance, Dr. Darius was a Senior Economist at the International Monetary Fund (IMF). During his seven year tenure at the IMF, Dr. Darius held assignments in the African department where he worked on Rwanda’s poverty reduction and growth program, the Strategic Policy and Review department (SPR), where he worked on a wide range of issues relating to advanced (including Japan) and emerging market economies. While in SPR he was part of the team which negotiated an IMF program with Armenia to help fend off the effects of the great recession. He ended his IMF stint in the European department during the unfolding of the euro area crisis. Dr. Darius was also previously employed as an Economist with the Eastern Caribbean Central Bank during the period 1996-1999. From 2000 to 2002 he was employed with the Ministry of Finance where he served in the capacity of Director of Budget and subsequent to that, Director of Finance. Dr. Darius graduated from the University of the West Indies with first class honours in Economics and holds a Master’s degree in Economics from the University of Cambridge. In 2006 he graduated from the University of Warwick with a PhD in Economics for his work on the Macroeconomics of Open Economies (Exchange Rate Regimes and Welfare). Dr. Darius has written on a wide range of economic issues including, fiscal and monetary policy, exchange rate regimes and unemployment. His research has been published in a number of international journals including the Journal of International Money and Finance, where his paper entitled “The Macroeconomic effects of Monetary and Fiscal Policy in a Small Open Economy: Does the Exchange Rate Regime matter?” was published.

JOHN LEE John led the PwC Jamaica Advisory practice from 2002 until June 2013 when he retired. John was also a former leader of PwC’s Caribbean Region Advisory services. He has extensive financial advisory experience in the region, accumulated over the last 30 years through sovereign debt management programmes, structured financing transactions (including public private partnerships and negotiating concession agreements), design and successful development of bespoke financial solutions, bank and general business turnaround, corporate finance, insolvency (liquidation and receivership), and litigation support. John continues to support the Caribbean Region firms. Following the financial sector crisis of 1996 in Jamaica, John played a pivotal role in advising the Government of Jamaica on its intervention programme for the failed financial sector. Under this programme, the Government acquired 184 failed entities ranging from mutuals to commercial Banks and other entities. Arising from the intervention programme, he also played a critical role in developing the recommendations that led to revisions and improvements in the financial sector regulations at the time. John is well known and sought after as a critical thinker in Jamaica, and has assisted the Jamaican Government with the structuring and restructuring of sovereign debt at various levels of Government, and Government sponsored entities. Particularly, he was the lead team member in: •

Refinancing a €204 million National Road Operating and Constructing Corporation (NROCC) debt guaranteed by the Jamaican Government, which resulted in significant savings for the National Treasury.

•

Structuring the Grantor contribution for Phase 2 of the tolled highway, to allow for zero cash outlay from the Government, intended to provide approximately US$730 million in foreign direct investment

•

Issuing Jamaica’s first inflation 35 year indexed bond J$3.552 billion (US$75million), which was the catalyst for increasing sovereign debt tenors beyond 7 years

•

Structuring the transaction for the issuance of US$75 million bond that was backed by an insurance product from the Overseas Private Investment Corporation;

•

Identifying unique options for the restructuring of high cost Jamaican debt through the use of sovereign wealth funds and other mechanisms.

John has played a key role in defining and crafting national growth agendas through: •

Leading the Government of Jamaica and private sector in a national planning summit in 2003 and 2007 for the identification of mega projects to act as catalysts for investment and growth. Arising out of the 2003 session, he led the analysis and development of appropriate legislation for casino gaming in Jamaica and negotiating tax packages to incentivise gaming investors to support a key US$1.5 billion hospitality project on the North Coast of Jamaica

•

Acting as an adviser to the Government to a specially constituted Programme Management Office and Development Council charged with monitoring and accelerating the implementation of growth catalysing projects

John is an avid fitness enthusiast, and has participated in Jamaica’s Reggae Marathon for a number of years. He is married and has two daughters.

SURESH SANKARAN Suresh Sankaran – IFC Risk Management Global Specialist Suresh is a Principal Operations Officer with the global IFC Risk Management Advisory team, based in Washington DC, and provides technical expertise to support regional projects with financial institutions on risk management. Before joining IFC in 2012, Suresh was the country head for Kamakura Corporation providing strategic consulting services in financial risk management to financial institutions in Europe, the Middle East, Asia, and Africa from 2002. He specializes in credit risk, market risk, liquidity, ALM, economic capital allocation routines and integrated risk frameworks. Projects worked on encompass all facets of risk management across the globe. Prior to this, he was with ABN AMRO as regional risk manager, and with HSBC as a regional MIS and risk manager. He started his professional career with KPMG in their risk consulting division. Suresh has a Master’s Degree in Mathematics, and is a Chartered Accountant

BRENDA POPE Brenda Pope, BSc, MBA, CMC, CISA, MCMI, is Senior Advisory partner at KPMG Barbados with specific responsibility for Business Performance, People and Change, and ICT services. She also holds overall responsibility for these Management Consulting services provided across TOG, KPMG’s island network of firms spanning both sides of the Atlantic. She has over thirtyfour (34) years experience as business performance consultant in change management, human capital management, institutional strengthening, information risk management, ICT strategy, governance and implementation, and project management. Her experience spans a wide range of Caribbean private and public sector clients in general insurance, banking, commerce, hospitality, finance, manufacturing, transport and social security. A Barbados Scholar, with a BSc (Hons) in Computer Science and Applied Mathematics and an MBA (Distinction) in International Business, she is also a Certified Management Consultant (CMC) and Certified Information System Auditor (CISA). Brenda is a regular contributor to regional business publications and has made numerous ICT and HR presentations throughout the Caribbean and Latin America. In 2012, she was conferred with an award by the Information Society of Barbados in recognition of contributions made to the growth and development of information technology in Barbados over 30 years. Brenda is immediate past President of the Caribbean Institute of Certified Management Consultants (CICMC) and a member of the editorial board of Business Barbados. A Rotarian, she was the 50th and first female president of the Rotary Club of Barbados (RCOB).

GREG SMITLEY Greg Smitley has 33 years of banking experience serving Indiana community banks in multiple locations and in multiple capacities. He mostly recently served as the COO of a $950 Million community bank in Indiana. Prior to this role, he successfully served as President and CEO of a $350 Million community bank and as an EVP/Senior Lending Officer for a $550 Million community bank. Recently, Greg accepted the position of President/CEO for the Better Business Bureau Serving Northern Indiana. Greg has been associated with the Graduate School of Banking at the University of Wisconsin-Madison for a number of years. Greg is an honors graduate from GSB and has attended the Senior Management Seminar. He also served six years on the Banker Advisory Board with one year as Chairman. He participated on the Academic Curriculum Committee and has been a well-regarded faculty presenter for the popular â&#x20AC;&#x153;Leadership Lessons Learnedâ&#x20AC;? course. In addition, he is an honors graduate from the ABA Commercial Lending School and has earned multiple diplomas from the American Institute of Banking. Greg received his MBA from Indiana Wesleyan University and his undergraduate degree from Huntington University where he has also served as an adjunct business instructor. Greg, and his lovely wife, Patricia, are the proud parents of three children, who all reside in Leo, Indiana.

MAUREEN HAYDEN- CARTER Maureen Hayden-Cater, President, First Global Bank: Mrs. Maureen Hayden-Cater was appointed to the position of President, First Global Bank Ltd., effective August 1, 2010. Mrs. Hayden-Cater brings to First Global Bank several years of diverse banking experience gained during her twenty-two year tenure at Citibank N.A. Jamaica. She has served in a number of executive positions, which include Global Transaction Services & Commercial Bank Head, Risk Management Head, and Head of International Trade Finance. She also served as Corporate Bank Head and Country Risk Manager in Tegucigalpa, Honduras, for four years. A graduate of the University of the West Indies, Mona, Mrs. Hayden-Cater holds a Master of Science degree in Economics, specializing in Quantitative Economics and Econometrics, and a Bachelor of Arts degree in Economics and Mathematics. She is also the current head of the Jamaica Bankers Association. Mrs. Hayden-Cater is married with two daughters. She speaks Spanish, enjoys reading, exercising, community service and is an active member of her church.

MARTIN FRANCIS Martin Francis is a Leadership Development expert, with 25 years of experience crafting the minds, values and attitudes of diverse audiences, ranging from secondary school students to leaders of multinational corporations. His unique skill set has been built and refined through the vast array of roles he has held in local, regional and international spheres. These extend beyond human development and include areas such as Sales and Marketing, Information Technology, Operations and Strategy. Martin is the Managing Director of ReBIT Limited, a company focused on culture change in organisations, which he co-founded in the year 2000. Here he has been able to impact both the Public and Private Sectors through his customized coaching and development. He is privileged to have served small and medium enterprises as well as major corporations in a diverse cross-section of sectors, including Finance, Energy, Telecommunications, Marketing and Advertising, Legal, Beverage, Utility, Marine, Human Resources and Graphic Communications. With his tenacious spirit and being an entrepreneur at heart, Martin thrives on new challenges, and is energized by environments that require renewal. He has a passion for ensuring that organizations are able to keep pace with the changing world around them, and that the people within them are developed holistically. As a motivational speaker and executive coach, Martin is the recipient of several World, Caribbean and National Awards from Leadership Management International, a top tier company in the area of Leadership Development, with a presence in 85 countries worldwide. His awards comprise several in the “World” category, seeing him excel in competition against 85 nations, including the US, China and India. Martin holds a Bachelor of Science Degree (Hons) in Computer Science and Mathematics and was awarded a scholarship by the Canadian International Development Agency to pursue his Master’s Degree in Computer Networks and Distributed Computing at the University of the West Indies. A lay-leader in his church community, Martin resides in Santa Cruz, Trinidad and Tobago, with his wife and four children.

CHRISTINE CUTTEN Christine is a leader in Deloitte’s customer and marketing practice focused on translating customer insights into actions. Christine has over 20 years experience working with CMO’s and marketing teams to improve their marketing strategy, identify customer insights, develop campaigns and enable go-to-market for banking and financial services companies. Her focus has been on transforming marketing organizations from managing the “art” of marketing to combining the art with the science by leveraging capabilities such as analytics, new digital channels, technologies and social media to maximize the customer experience.

SPONSORS

PREMIUM PLATINUM

range of private and public organisations, including international businesses, local enterprises or Government - something we have been doing in the Caribbean for more than 50 years. PwC professionals from across the Caribbean and global network deliver value to the regionâ&#x20AC;&#x2122;s leading industry sectors including: (re)insurance, asset management, banking, energy and utilities, and consumer and industrial products and services, and telecoms.

PwC Caribbean Region is seven firms with more than 1,100 people in Bermuda, Cayman Islands, East Caribbean (Barbados and BVIs), Jamaica, The Bahamas, Trinidad and Tobago, and Turks and Caicos. PwC comprise one of the largest professional services presence in the Caribbean. PwC provides quality assurance, tax and advisory services to a full

Clients have access to top PwC talent, which means tapping into our vast pool of Caribbean and global industry resources that have the experience and credentials to deliver the quality services for which PwC is known. Together, PwC helps our clients to navigate change, improve their organisational and operational models, and grow their businesses.

A supplier of IT solutions and consulting services to financial institutions globally, Bevertec understands the demands that are being placed on organizations due to rapid changes in information and technology. Bevertec has a large pool of IT Professionals to fill your short-term and long-term needs.

IT STAFFING SOLUTIONS Whether your organization is a small, medium or largescale business, hiring the most suitable candidate for a position is extremely important. Recruiting the best employees for your organization is an ongoing challenge for every manager, supervisor and Human

Resources professional. Bevertec with over 25 years of experience brings forth solid, proven best practices that will allow your organization to meet your hiring objectives. Bevertec is a global leader in the placement of contract and permanent IT Professionals.

IT PERMANENT STAFFING SOLUTIONS Bevertec, a global leader in IT staffing since 1981, helps clients meet permanent IT staffing objectives. Bevertec understands that permanent requirements require both the candidate and client to match technically and culturally. Our successful recruiting process allows for this perfect match.

Experts in systems integration, internet banking systems and data storage management.

The Orange Media Group Inc is a leading Marketing, PR, Research and Event Management outfit based in Saint Lucia servicing clients within the OECS region. The company was founded by Timothy Earny St. Catherine a qualified journalist and marketer. Over the past 20 years the company has won significant contracts to re-image and re-engineer major national institutions.

has used his decades of experience in key regional markets to seed, evolve and grow a business with far-reaching impact. As a true multi-talented expert, Earny has held industry positions on both sides of ‘the brief’ with successful stints as a marketing consultant to several state run and multi-national and major locally owned institutions throughout the Caribbean where he initiated high-impact strategies, seeing them through to executions that bear his signature quality stamp. He is a member of the Chartered Institute of Marketing - London. OMG clientele portfolio includes businesses in banking telecommunications insurance and retail . SERVICES:

WHAT MAKES US UNIQUE

• Media Consultation

Orange has never lost sight of the singular task of the true media communications company, simply, that we must generate for our clients so significant value, that their loyalty will create true trusting partnerships. Through a global network of creative clients, guided by local knowledge and experience, Orange creates ground-breaking solutions that others simply would not have dared to conceive or execute.

• Advertising and Marketing Strategy Experts

AT THE HELM A true marketing and media communications professional, Earny St. Catherine cut his teeth on screen at an age when many were too young to even appreciate the importance of the nightly news. An innovator and entrepreneur, Earny

• Desktop Publishing Professionals • Film and Video Specialists • Radio spot Producers • Research • Event Management • Web and Digital

Website: www.orangemediagroup.com

PLATINUM Global Partner to more than 200 Banks across 52 countries (with successful implementations across Caribbean) for Banking Process Automation, Risk and Compliance (FATCA), Innovative Mobile Capture, Document Management and Customer Experience Solutions. Newgen Software has been positioned in the Magic Quadrant for Business Process Management (BPM) and Enterprise Content Management (ECM). The company has been recognized by distinguished analyst firms like Frost and Sullivan as a ‘Hot Company to Watch for’ in their global ECM Market report in 2009 and by IDC in its exclusive report “Newgen Software: Global Leader in Business Process Management and Document Management Solutions”. Website: http://www.newgensoft.com

Howden Broking Group is an ambitious, dynamic and highly competitive global provider of a range of specialist insurances. Starting with one office in 1994, we’ve extended our reach significantly; we’re now a specialist broker with over 45 offices in 27 countries.

Our group comprises a wholesale and reinsurance model built on a series of global hubs, and a local retail capability in a number of countries.

Around the world, every second of every day, First Data simplifies the connections that make commerce possible, making payment transactions secure, fast and easy for merchants, financial institutions and their customers. Whether the choice of payment is debit or credit card, gift card, check or mobile phone

at the checkout counter or online, First Data puts its payment processing expertise to work to help leading organizations shape the future of commerce to their advantage.

Website: http://www.howdengroup.com

Website: FirstData.com

GOLD

Bank of America Merrill Lynch is one of the world’s largest financial institutions, providing full range of banking, investing, asset management and other financial products and services. It’s a leading global bank and wealth management franchise and premier corporate and investment banking and capital market business. Clients and customers can expect access to a comprehensive suite of world class products,

services, and expertise from an organization that has operations in more than 40 countries and has relationships with 97 percent of the U.S. Fortune 500 companies and 73 percent of the Fortune Global 500.

For additional information, please visit baml.com.

Enriching Lives East Caribbean Financial Holdings – ECFH ECFH is now one of the largest financial institutions in the Eastern Caribbean with over EC$3 billion in assets with a staff complement of approximately 600 group wide. ECFH provides a wide range of services from retail, commercial and development banking to property development, insurance, capital market and merchant banking services. Bank of Saint Lucia Limited, the Group’s largest subsidiary, currently operates a total of 5 branches providing a wide range of financial and related services including corporate, retail, development and wealth & asset management, and has an extensive convenience banking network with 27 ATMs and cash dispensers island wide,

Complete Online Banking, mobile banking and an extensive point-of-sale network including its wireless service. ECFH subsidiaries •

Bank of Saint Lucia Limited

•

Bank of Saint Lucia International Limited

•

EC Global Insurance Limited

•

ECFH Global Investment Solutions Limited

•

Bank of St Vincent & the Grenadines Limited

Website: www.ecfh .com

Burroughs Inc Burroughs is a leader in technology services & paymentrelated products. With over 100 years of experience serving financial institutions, Independent Service Organizations (ISOs) and retailers, Burroughs is

uniquely positioned to manage customers’ technology portfolio from implementation to replacement. Leveraging a nationwide service organization and U.S.based research, development, and design capabilities, Burroughs is committed to delivering services and product solutions that exceed customer expectations. Whether its field service, remote technical support, teller or retail cash automation, datacenter & server solutions, or check processing technology, Burroughs is focused on delivering quality service and innovative product to the payment technology market.

of Baa1 from Moody’s and BBB+ from Standard and Poor’s. The Group has successfully issued fixed income paper, which was over-subscribed in the international financial market, with the most recent being a US$175 million placement in February 2011.

The First Citizens Group is one of the leading financial services groups in Trinidad & Tobago. We offer a full range of retail, corporate and merchant banking services as well as asset management, trustee and brokerage services. The Group is headquartered in Trinidad & Tobago. First Citizens Bank, which is the largest part of the Group, has an extensive retail branch network in Trinidad & Tobago with a large deployment of ATM and point of sale service in both islands. First Citizens is the highest-rated indigenous financial institution in the English-speaking Caribbean, with long term foreign currency counterparty credit ratings

In the year under review, the Bank won Bank of the Year – Trinidad & Tobago and was named one of the Top 1,000 Banks in the World (The Banker Magazine). Other awards bestowed on the Bank over the years include: “the safest bank in the English-speaking Caribbean” in 2011 and 2010 (Global Finance Magazine); Best Bank In Trinidad & Tobago 2010 (World Finance); Bank Of The Year 2009 (The Banker Magazine, Latin Finance and World Finance). Over the years the Group has introduced a number of innovations locally, including Internet banking and mobile banking. It has also been recognized on several occasions for excellence in innovation, communications technology and e-commerce by the local Energy Chamber of Trinidad and Tobago. Additionally, First Citizens has been involved in financing a number of landmark projects across the region. Visit www.firstcitizenstt.com for more information.

KPMG is the global advisory firm whose aim is to turn knowledge into value for the benefit of its clients, its people and the capital markets. With a powerful global network of over 124,000 professionals in 145 countries, KPMG assists companies to mitigate risk,

tackle finance-related challenges and implement strategies to enhance results. In the Caribbean region, KPMG has a capable team of over 80 Partners and over 1100 professionals in 12 countries. KPMG Caricom is a regional governance entity, whose members comprise the KPMG member firms in Barbados, the Eastern Caribbean (with offices in Anguilla, Antigua and Barbuda, St. Lucia, St. Vincent and the Grenadines and providing services in Dominica, Grenada, Montserrat and St. Kitts and Nevis), Jamaica, and Trinidad and Tobago.

institutions worldwide. It is a privately held company with its head office located in the United Kingdom and subsidiary companies in the United States, Latin America, South Africa, and India, with additional distributors worldwide. Since its formation in 1992 by a core team of former senior Unisys managers, designers and implementers of payment-systems solutions, Aperta has partnered with several thirdparties for the sale and installation of many successful such solutions worldwide.

With over 450 sites worldwide, Aperta is an acknowledged leader in providing secure payment processing solutions to financial and commercial

Aperta provides extensive consultancy, technical, and project management skills as well as a range of flexible, stable, and powerful application components designed for the processing of payments and financial transactions.

LatCapital is a global company, with regional leadership in the development and implementation of SAP Products in vertical industry with the capability to provide world-class professional services in technology and consulting.

SILVER Global Outsource Services LLC is dedicated to providing banking processing services to both domestic and international banks. GLOBAL undergoes a SAS70 Type II Audit every year to assure compliance with the strictest outsourcing standards. Our team is composed of seasoned veterans in the technical development and operation field of the Banking Industry. We offer great software products with the most effective technical support program.

CIBC World Market Our wholesale banking team reaches across the breadth of our organization to bring together a set of products and services specifically designed to address your business objectives. We combine years of experience, extensive industry knowledge and a broad and deep set of investment banking, capital markets, lending and treasury services to help address both your short- and longterm financing and investment goals. We are a Canadian leader in M&A advisory, debt and equity financing, credit, trading, hedging and research.

Innovative, Customer Centric, First-to-Market, and Service Oriented, is how customers describe Management Control Systems (MC Systems), a market changer in the Information and Communication Technology (ICT) Arena for over 40 years. MC Systems is recognized as the go-to technology company that provides customers with the ability to leap frog their competition, increase profitability and create new avenues for revenue generation. With agile software products and services, MC Systems is not just a profitable company but one that has proven its capabilities in keeping up and introducing the latest technology to the English Speaking Caribbean. MC Systems is regarded as a premier supplier to the financial, distribution, government and transaction processing industries.

Fiserv has been delivering innovative payment solutions to the financial services industry for more than

CSI sets the standard for financial services education in Canada as the most experienced and trusted educator endorsed by regulatory authorities across Canada. Since it was established in 1970 as the Canadian Securities Institute, over three-quarters of a million financial professionals have chosen CSI for their career training and development. In 2007 CSI expanded its educational services with the acquisition of the Institute of Canadian Bankers (ICB). Today, CSI offers one of the most comprehensive suites of courses and programs available to financial services professionals in Canada and around the world.CSI

30 years. We develop, implement and support stateof-the-art, industry-standard payment transaction processing solutions for financial institutions, retailers and third-party organizations around the world. We also operate one of the largest white label ATM and POS payment switches in Canada. Fiserv counts many top-tier banks and bank consortia around the world as payment application clients, with a particularly strong presence in the Caribbean financial sector.

has earned its reputation through relevant, realworld training courses and assessments, innovative educational offerings and expertise ranging from securities to mutual funds, from banking and trust to insurance, from portfolio management to financial planning and wealth management. CSI operates as part of the Training and Certification arm of Moody’s Analytics. CSI is endorsed by the Investment Industry Regulatory Organization of Canada (IIROC), Canada’s stock exchanges and Canada’s securities regulatory commissions.

The key to our success in this industry lies within the strong partnerships the company holds with superior brands such as Burroughs Corporation, VSoft and Softpro.

MBM, a subsidiary of the ANSA McAL Group of Companies, is a leading technology solution provider for over 40 years, operating within a variety of industries within the Caribbean region. Among these industries, the financial sector, in particular the Commercial Banking arm of the sector has featured as one of the longest served industries by MBM.

VSoft Software CoreSoft™ from VSoft is a comprehensive core processing system built on advanced browserbased technologies. Its platform-independent and open-system design based on service- oriented architecture (SOA) gives you the highest level of flexibility, integration and value. (www.vsoftcorp.com)

S For almost five (5) decades, ILLUMINAT has been the most significant and largest supplier of Information and Communications Technology in the Caribbean. We provide, Office equipment, Business Communications, IT Solutions, Technical Support and Project Services. With offices in 4 Caribbean countries we are your First choice partner, enriching the lives and experiences of all stakeholders through the delivery of innovative Information and Communications solutions. Visit us at www.illuminatnm.com or call us at 628 â&#x20AC;&#x201C; 4010, for more information

BRONZE

PaySett Corporation is a global company comprised of global payment industry trained individuals

Harland Financial Solutions supplies software and services to thousands of financial institutions of all sizes. The company is a leader in core systems, business intelligence, branch automation, payments, enterprise

focused on developing secure and reliable large scale payment systems at a national level. Our Payments System design expertise has been acquired from our direct experience with the implementation of National Payment Systems in many regions of the world as well as implementation of our Core Payment processing systems in many of the largest banks in the world. In addition to banks we provide electronic payment clearing products and services to 8 National payment networks in Latin America, Caribbean and Asia. PaySett also provides offshore development services to our clients that wish to develop products in a cost effective manner.

content management, lending and compliance, loan servicing, risk management, financial accounting, mortgage and self service solutions.

B their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment management and investment services in 35 countries and more than 100 markets. BNY Mellon can act as a single point of contact for clients looking to create trade, hold, manage service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK).

BNY Mellon is a global investments company dedicated to helping its clients manage and service

Jack Henry & Associates, Inc. (NASDAQ: JKHY) is a leading provider of integrated technology solutions for financial institutions. Its technology solutions serve more than 11,900 customers and are marketed and supported through three primary brands. Jack Henry Banking® supports banks ranging from community to mid-tier institutions with enterprise-wide automation. Its industry-leading solutions support more than

Additional information is available on www.bnymellon. com, or follows us on Twitter @BNYMellon.

1,300 banks with robust core processing platforms, in-house or outsourced implementation, and 140+ complementary solutions. Jack Henry & Associates’ solutions are hallmarked by premier personal service, contemporary technology, and integrity-based business relationships. Visit www.jackhenry.com for additional information.

Technology needs of its clients across the Region.

Incorporated in 1996 National Commercial Data Services Ltd (NCDS) has become a centre of excellence fulfilling the Information and Communications

Operating out of our modern Data Center facility located in The Valley, Anguilla and a small Data Center facility located in St. Michael, Barbados, this wholly Anguillan-owned company offers ICT services to customers throughout the Caribbean Region. NCDS’ range of specialized ICT services includes Application Hosting, ATM Driving, Debit/Credit card Transaction Capture, Disaster Recovery Co-location, Network Design and Security, Project Management and General Consulting.

Grant Thornton serves a broad range of clients, including publicly and privately held companies,

Strategic Information Technology Ltd. (SIT) develops and sells Portfolio Plus, a complete, real-time banking software solution for banks, trust companies, credit unions, and building societies.

governmental agencies, financial institutions, and civic and religious organizations. Core industry focuses include consumer and industrial products; financial services; not-for-profit; private equity and technology. The firm focuses on serving dynamic organizations that pursue growth holistically — whether through revenue improvement, leadership, mission fulfillment or innovation.

The functionality of Portfolio Plus banking software continues to expand, on a daily basis. Portfolio Plus includes modules for loans, term, investments, retail banking, point-of-sale (POS), ATM, banking, accounting, and more. Need to integrate with other banking systems? No problem. You can always utilize the advanced XML and messaging capabilities of Portfolio Plus to ensure you can bring your legacy systems into the future.

national companies, as well as individuals seeking trusted financial security.

The Pan-American Life Insurance Group (PALIG) is a leading provider of insurance and financial services throughout the Americas. PALIG is dedicated to being the first-choice partner for top rated life and health insurance and employee benefits for local and multi-

Guided by stability and innovation, through its 100year history, PALIG has established a track record as one of the most financially sound insurance companies. The company’s heritage manifests a longstanding dedication to providing customers with the products they need, the knowledge to secure their future and a partnership they can trust.

OTHER SPONSORS • • • •

Digicel 1st National Bank First Citizens Bank Gunnebo Canada Inc.

• • •

LIME Viking Traders St. Lucia Distillers

ABOUT CAB

ABOUT CAB Caribbean Association of Banks, Inc (CAB) is a community of banks and other financial institutions in the Caribbean/CARICOM Region, whose mission is to advance the interest of member institutions through advocacy, networking, provision of training and other solutions to strengthen the Caribbean financial service sector. From this common platform, banks and financial institutions seek to influence regional financial services policies as well as other issues which have implications for the sector, such as the CARICOM Single Market and Economy (CSME), World Trade Organisation (WTO), and the Free Trade Area of the Americas (FTAA). It also facilitates Caribbean/CARICOM banks’ and financial institutions’ intervention and participation in the global network of similar institutions. The Association is guided by the four main pillars of its value propositions to its members broken down: • Superior Advocate • Premier Networking Platform • Best Source of Information • Responsive, Efficient, Effective Service Delivery. Formed in 1974, following a decision by the Eighth Meeting of the Heads of Government Conference in 1973 and the Inaugural Meeting of the Standing Committee of Ministers responsible for Finance, the Banks met regularly during the period 1974 – 1976 after which the Association went into a period of dormancy. In 1982, at the instigation of the CARICOM Secretariat, the Standing Committee of Chief Executives of Banks was resuscitated. The Sixth Meeting was held in Saint Lucia in 1982. The CARICOM Secretariat provided sterling support, maintaining the records and lending stability and continuity in the absence of a CAIB Secretariat from the start until the organization established a permanent Secretariat in Georgetown, Guyana in 1998. The Secretariat was moved to Saint Lucia in 2002 and is staffed by four permanent employees including a General Manager who is responsible for the day to day management of the Association. The Association comprises of fifty nine (59) Member Banks/ Financial Institutions, three (3) Honorary Members, namely Caribbean Development Bank, CARICOM and the Caribbean Centre for Money and Finance, one (1) Associate Member; Intercommercial Bank Ltd; and ten (10) Service Members which includes KPMG, Bervertec CST Inc., Open Solutions Canada, Fujitsu Caribbean (Jamaica) Ltd, The Jamaica Institute of Financial Services (JIFS), IBIS Management Associates Inc, Grant Thornton, Banking Network Suriname N.V (BNETS), National Commercial Data Services and Misys International Banking Systems Inc. The total asset base of the members is in excess of US$40 billion.

ANGUILLA

GRENADA

Caribbean Commercial Bank (Anguilla) Ltd

•

Grenada Co-operative Bank Ltd

National Bank of Anguilla Ltd

•

Republic Bank (Grenada) Ltd

ANTIGUA & BARBUDA

REPUBLIC OF GUYANA

•

Antigua Commercial Bank

•

Caribbean Union Bank

•

Eastern Caribbean Amalgamated (formally Bank of Antigua Ltd)

•

Global Bank of Commerce Ltd

Bank

•

Caribbean Community Secretariat - CARICOM (Honorary Member)

•

Citizens Bank Guyana Inc

•

Hand-in-Hand Trust Corporation Inc

•

Guyana Bank for Trade & Industry Ltd

•

Republic Bank (Guyana) Ltd

BARBADOS •

Republic Bank (Barbados Limited)

•

Capita Financial Services Inc

•

Caribbean Member)

•

Caribbean Financial Services Corporation

•

Globe Finance Inc

•

Signia Financial Group Inc

Development

Bank

JAMAICA

(Honorary

BELIZE •

The Belize Bank Ltd

BRITISH VIRGIN ISLANDS – TORTOLA •

National Bank of the Virgin Islands Ltd

CAYMAN ISLANDS •

Cayman Islands Development Bank

•

Cayman National Bank Ltd

•

National Building Society (Cayman)

THE COMMONWEALTH OF DOMINICA •

National Bank of Dominica Ltd

•

Commonwealth Bank

•

JMMB Merchant Bank Ltd

•

First Global Bank Ltd

•

Jamaica Money Market Brokers Ltd

•

Jamaica National Building Society

•

National Commercial Bank Jamaica Ltd

•

Victoria Mutual Building Society

MONTSERRAT •

Bank of Montserrat Ltd

ST. KITTS & NEVIS •

Caribbean Credit Card Corporation Ltd

•

St. Kitts-Nevis-Anguilla National Bank Ltd

•

The Bank of Nevis Ltd

SAINT LUCIA •

1st National Bank St. Lucia Ltd

•

East Caribbean Financial Holding Company Ltd

•

Hermes Bank Limited

ST. VINCENT AND THE GRENADINES •

Bank of St. Vincent and the Grenadines (formally NCB (SVG) Ltd)

SURINAME •

Cooperatieve Spaar-en Kredietbank Godo G.A

•

De Surinaamsche Bank NV

•

FinaBank NV

•

Hakrinbank NV

•

Surichange Bank NV

REPUBLIC OF TRINIDAD & TOBAGO •

Caribbean Centre for Money and Finance (Honorary Member)

•

First Citizens Bank Ltd

•

Intercommercial Bank Ltd (Associate Member)

•

Republic Bank Ltd

SERVICE MEMBERS 1. Bervertec CST Inc. 2. Fujitsu Caribbean (Jamaica) Ltd 3. IBIS Management Associates Inc. 4. KPMG 5. Misys International Banking Systems Inc. 6. Open Solutions Canada 7. Grant Thornton 8. The Jamaica Institute of Financial Services (formally Jamaica Institute of Bankers) 9. Banking Network Suriname N.V (BNETS) 10. National Commercial Data Services

ACKNOWLEDGEMENTS We recognized the valuable support of all who assisted with the 40th Annual General Meeting and Conference in Saint Lucia 2013. Our deepest appreciation goes out to the following; •

The Saint Lucia Local Organizing Committee

•

The members in Saint Lucia

•

Local, Regional and International Sponsors and other resource persons.

•

Delegates

•

The Accommodation Hotels in Saint Lucia- Bay Gardens Inn, Hotel & Beach Resort, Coco Palm Resort, BLU Hotel, Sandals Grande St Lucian Beach Resort and Spa

•

Local Service Providers

•

Performers

CARIBBEAN ASSOCIATION OF BANKS INC.

40TH AGM & CONFERENCE

November 13 - 16, 2013 [Sandals Grande St. Lucian Spa & Beach Resort]