SHIPPING INFORMATION Important Information & Helpful Advice - Thursday 8th January 2009 • BBQ Masters ships our award-winning barbecue, side dishes, sauces & rubs, and logo apparel nationwide to all 50 states. The barbecue is fully cooked, vacuum-sealed, and shipped with dry ice in heavy reusable coolers. An Owner's Manual is included with every barbecue order giving detailed reheating instructions to make the meal a raving success. • We ship our packages Monday - Friday for delivery within the same week. We don't allow barbecue orders to travel over the weekends or holidays when FedEx is not moving packages. This helps to guarantee that your package will arrive still frozen and in perfect condition. • Order online -- it's fast and easy. Call us toll-free at 770-369-3132 or e-mail us @ Pitmaster@bbqmaster.com us if you have any questions or concerns as to when or how to schedule your arrival date.
Shipping Barbecue 101 For barbecue orders, we use plenty of dry ice and a heavy, reusable, insulated cooler - a packaging combination that will insure your barbecue arrive frozen and in perfect condition. When you place your order, you will have the option to adjust your arrival date based on FedEx available delivery days. The appropriate shipping and handling charge will be applied to your order based on your merchandise amount and the day you wish to have the package delivered. FedEx is our preferred shipping company. If you prefer an alternate shipper, we will quote the current shipping rate published by your preferred shipper.
Standard Shipping -- FedEx Ground We use FedEx Ground Service as our standard shipping method. This is made possible by packing all frozen packages with plenty of dry ice to make it to their destination. It also helps that we are centrally located in the middle of the country here in Kansas City. While the vast majority of our orders are able to travel by Ground, some areas do require Express Shipping if the delivery requires more than three days travel from Atlanta Georgia based on the destination's distance from a FedEx distribution terminal. FedEx is our carrier based upon their excellent service record with us and package reporting. If you prefer an alternate shipper, we will quote the current shipping rate published by the shipper.
Express Shipping -- FedEx Express Overnight: For Overnight deliveries, order by 2:00 p.m. (CT) weekdays and your package will arrive by the next day. For business deliveries, Overnight Express is available Monday through Thursday for delivery Tuesday through Friday afternoon. For residential deliveries, Overnight Express is available Monday through Friday for delivery Tuesday through Saturday*. Priority Overnight is also available. 2Day: For 2 Day deliveries, order by 2:00 p.m. (CT) weekdays and your package will arrive by the 2nd day. For business deliveries, 2 Day Express is available Monday through Wednesday for delivery Wednesday through Friday afternoon. For residential deliveries, 2 Day Express is available Monday through Thursday for delivery Wednesday through Saturday*.
Shipping and Handling Rates Merchandise Amount
Standard Shipping
2Day Express
1Day Express
Under $44.99
12.99
19.99
32.99
$45 - $99.99
21.99
43.99
65.99
$100 - $149.99 $150 - $199.99 $200 - $249.99 $250 - $299.99 $300 - $349.99 $350 - $399.99 $400 and Up
25.99 49.99 77.99 29.99 59.99 89.99 33.99 67.99 101.99 37.99 75.99 113.99 41.99 83.99 125.99 45.99 91.99 137.99 11% of 33% of merchandise 22% of merchandise merchandise
*Saturday Express Delivery: Add $15 to both Overnight & 2 Day Express charges. Some delivery areas are exempt from Saturday deliveries, so first check with us toll-free at 678-919-9218 and we'll be happy to check availability. No frozen packages are delivered on Sunday or Monday.
More Information Shipping and handling charges are based on the total cost of your merchandise per recipient, per delivery address. Multiple orders to multiple recipients at the same address require separate shipping and handling charges since every order is shipped in their own box.
Hawaii & Alaska Orders to Hawaii and Alaska are of necessity shipped Overnight or 2-Day Express. In order to defray the additional costs, we add a surcharge of $20 per order to these shipments, in addition to the Express charge. Overnight Express arrives in two days, and 2-Day Express arrives in three days.
Order Day Any order received after 2:00 PM Central Time is applied to the following business day. You're welcome to place an order at any time for a future ship date, even months down the road. For urgent orders, you always have the option of having your package arrive earlier via Express Service.
Shipping Gift Corporate & Gift Cards Presentation-quality BBQ Masters Shipping Gift Certificates and Gift Cards take the worry out of gift giving. Allow the dear and deserving folks in your life to decide what they want and when they want it delivered. Gift Certificates are an excellent alternative. In addition to fixed-price certificates for $50, $75, $100, $150, and $200 available on the website, we also offer fully customized certificates for any package meal by calling us toll-free at 770-369-3132 (Mon-Fri, 7:00 AM - 8:00 PM; Sat 9:00 AM - 5:00 PM Central).
Delivery Addresses We guarantee delivery only to the addresses we are given. We cannot ship any package to a post office box for the reason that our products are perishable and need to be cared for on the day of their delivery. We also are unable to ship to APO/FPO addresses, or addresses outside of the US (except sauces and rubs). Rural Route addresses must include box numbers and a phone number. The accuracy of ship-to addresses and daytime telephone numbers for both the sender and recipient is your responsibility. If sending a gift package, it is also your responsibility to assure that the folks you are shipping to will be in town to care for a perishable package the day it is delivered. We ship perishable products. While you may
have a desire to surprise your recipients, it would be unfortunate to have your gift go unnoticed on their front porch or be sitting there when they return from out-of-town. It is essential that someone be available to unpack and care for perishable packages on the same day it's delivered. Due to the perishable nature of our products, we do not require a recipient's signature for delivery at single unit residences as long as the local FedEx delivery driver feels that leaving the package will be safe from prying eyes. All packages contain enough dry ice to survive at least through the evening of their confirmed arrival date.
Your Satisfaction is Guaranteed We guarantee you're going to love every last mouthful of your BBQ Masters hickory-roasted barbecue and side dishes. If you're not completely satisfied, just let us know and we'll refund every penny you paid for it. We appreciate your first order, but we’re really aiming for your twentieth order.