JUNE / JULY 2017
Smart Rooms Just Got Brighter
HOSPITALITY TRENDS 2017
see also Restrictive Scheduling OSHA ENFORCEMENT
2016 Lodging Survey
OregonRLA.ORG
| Lodging News
1
The Northwest Hospitality Specialists Visit us online at www.crystalip.com
{e} info@crystalip.com {p} 503.530.1316
FEATURED PROPERTIES The Dalles Inn [The Dalles, OR] Downtown Metro Independent Hotel Silverstone Inn & Suites [Post Falls, ID] 99 Keys Interior Corridor Independent Hotel
Joseph P. Kennedy & Michelle L. Kennedy
ADDITIONAL AVAILABLE PROPERTIES Upper & Mid-Scale Hotels [OR, WA, ID] Owned & Managed Vacation Rentals [Coast, OR] Franchised Motel [Portland Suburb, OR] Guesthouse Portfolio [2 Locations, WA] IN CONTRACT Rodeway Inn & Suites [Pendleton, OR] IN CONTRACT Mountain Lodge [Mt. Rainier, WA] Rocky Point Resort [Klamath Falls, OR] IN CONTRACT Boulder Creek Inn [Donnelley, ID] Quality Inn [Ocean Shores, WA] IN CONTRACT Westshore Oceanfront Motel [Lincoln City, OR] CONFIDENTIAL
Winthrop Inn [Winthrop, WA] 30 Keys Interior Corridor Resort Area Hotel
Hotel Brokers representing Buyers & Sellers in Oregon, Washington and Idaho. • Selling • Buying • Joint Ventures • Exchanges • Development • Distressed Assets • Lease Options • Court Ordered Sales
HONORED BY
JUST SOLD! Lighthouse Inn [Florence, OR] Stephanie’s Cabin [Astoria, OR] Trollers Lodge [Depoe Bay, OR] Inn at the Shore [Seaside, OR]
2016 Broker of the Year & 2016 Record Number of Sales and Dollar Volume of Transactions 2
Lodging News | JUN / JUL 2017
ASK ABOUT... [OREGON, WASHINGTON, IDAHO] CHECK ONLINE FOR NEW LISTINGS!
You put your heart and soul into your business. We put ours into protecting it. You live for the ideas, the independence, the feeling of making things happen. You have a passion for your business. Liberty Mutual Insurance has a passion for protecting it. For 30 years, we’ve partnered with the Oregon Restaurant and Lodging Association to offer industry-specific programs for hospitality businesses. With specialty coverages and comprehensive safety resources, we reward exemplary safety performance with end-ofyear savings. Our member policyholders have saved over $100 million in insurance costs since the plan’s inception. Talk to your independent agent today about our Liberty Mutual hospitality programs, or go to libertymutualgroup.com/business.
© 2016 Liberty Mutual Insurance. Insurance underwritten by Liberty Mutual Insurance Co., Boston, MA, or its affiliates or subsidiaries.
OregonRLA.ORG
| Lodging News
3
Thanks For A Great Industry Auction! One Big Night would not be possible without the support of our sponsors, each generous package donation, and all auction attendees. We thank the industry for their participation and commitment to the ORLAPAC.
PRESENTING SPONSOR
LIVE AUCTION SPONSOR
PAYMENT & REGISTRATION SPONSOR
SILENT AUCTION SPONSOR
MAJOR SPONSOR
HOSPITALITY SPONSORS
LIBATIONS PROVIDED BY
INDUSTRY PARTNERS
ANHEUSER-BUSCH FIRST DATA
OREGON BREWERS GUILD WILLAMETTE VALLEY VINEYARDS
Buffalo Wild Wings McDonald's
TABLE SPONSORS
Adobe Resort Bargreen Ellingson Best Western Plus Hood River Inn BHG Hotels Buffalo Wild Wings Confederated Tribes of Grand Ronde « Darden « « « « « «
Deschutes Brewery Elmer’s Restaurants Escape Lodging Company Gallatin Public Affairs Hilton Portland / DoubleTree by Hilton « Hubbell Communications « Jubitz Corporation « « « « «
« McDonald’s « NW Natural « Oregon Beer & Wine Distributors Association « ORLA Member Services « Pacific Seafood « Pig ‘N Pancake « Portland General Electric
Special thanks to the over 150 companies and individuals who donated fantastic auction items! SAVE THE DATE FOR NEXT YEAR: MAY 30, 2018 « THE NINES «PORTLAND
4
Lodging News | JUN / JUL 2017
« « « « « «
Provenance Hotels Sayler’s Old Country Kitchen Seaside Lodging LLC Shari’s Café & Pies Uber Vip’s Industries
CHECKING IN ABOUT
Lodging News is published six times a year by Oregon Restaurant & Lodging Association (ORLA), 8565 SW Salish Lane, Suite 120, Wilsonville, Oregon, 97070, 503.682.4422, 800.462.0619. To learn more about ORLA log on to OregonRLA.org.
PUBLISHER JASON BRANDT / PRESIDENT & CEO
JBrandt@OregonRLA.org
16
EMBASSY SUITES BY HILTON LOS ANGELES DOWNEY, CA PHOTO CREDIT: The Allied Group
LORI LITTLE / EDITOR
LLittle@OregonRLA.org
IN THIS ISSUE | JUNE / JULY 2017
HEIDI JANKE / DESIGN
HJanke@OregonRLA.org
MEMBERSHIP
To become a member of the Oregon Restaurant & Lodging Association, please contact Jennifer at JStarr@OregonRLA.org or 503.682.4422.
ADVERTISING
Please support the advertisers herein; they have made this publication possible. For information on advertising opportunities, please contact Mt. Angel Publishing. MAGGIE PATE MT. ANGEL PUBLISHING, INC.
FEATURE 16 SMART ROOMS JUST GOT BRIGHTER Hospitality Trends for 2017 When we think about technology, many industry professionals focus on things like Wi-Fi, Bluetooth, touch screens and digital thermostats. However, many of the most innovative technological advancements transpiring in the renovations arena are what we refer to as “not-so-provocative” products.
541.968.3544 Maggie.P@MtAngelPub.com
SUBMISSIONS
To submit articles or other editorial input, please contact Lori at LLittle@OregonRLA.org.
ORLA BOARD OF DIRECTORS
Vijay Patel, Chair, A-1 Hospitality Michael Carbiener, Vice Chair, Oswego Lake Country Club Zach Poole, Secretary, Pig ‘N Pancake Buggsi Patel, Treasurer, BHG Hotels Chris Bebo, Provenance Hotels Richard Boyles, InnSight Hotel Management Group Lucinda DiNovo, The Mill Casino Hotel Treva Gambs, Gamberetti's Italian Restaurant Erin Gilchrist, Bandon Dunes Golf Resort Terry Goldman, DoubleTree by Hilton Portland Jim Hedlund, Bugatti’s Family of Restaurants Wray Hutchinson, Buffalo Wild Wings Vickie Irish, Shari's Restaurant Group Steven Johnson, Vip's Industries Masudur Khan, Seaside Lodging LLC John Lenz, Jaspers Cafe Kent Lewis, Anvil Media Bobbie McDonald, Sysco Jennifer Nelson, Inn at the 5th Komal (Tina) Patel, ALKO Hotels (Ex Officio) Dani Rosendahl, On Deck Sports Bar and Grill Michael Rowan, Deschutes Brewery Jerry Scott, Elmer’s Restaurants Randy Xavier, Food Services of America
PRESIDENT'S PERSPECTIVE 6 OREGON’S TOURISM INCLINE CONTINUES
GOVERNMENT AFFAIRS
8 LEGISLATIVE UPDATE ORLA on the Front Lines Advocating for Our Members 11 RESTRICTIVE SCHEDULING ORLA is Asking for Employees and Employers to Make Their Voices Heard 12 LEGISLATIVE SUMMIT ORLA Visits Capitol Hill 14 OSHA ENFORCEMENT ACTIONS Getting Up to Speed on Oregon OSHA’s
New Recordkeeping and Reporting Rules
MEMBERSHIP
20 2016 LODGING SURVEY Major Findings of What’s “Inn” at Hotels 22 BUSINESS PERSONAL PROPERTY NIGHTMARE Navigating Personal Property Tax 24 MAKING TIME TO TALK Reducing Areas of Risk 27 LODGING PERFORMANCE REPORT Hotel Benchmark Data 27 NEW MEMBERS Welcome to the Association 29 NEWS BRIEFS Information From Around the Industry 29 CALENDAR Industry Events and Activities 31 MEMBER SOLUTIONS ORLA's Endorsed Service Providers OregonRLA.ORG
| Lodging News
5
Oregon’s Tourism Incline Continues As we all prepare for another fruitful travel season, it should be welcome news that positive metrics continue their upswing within our great state. Calendar year 2016 marked the seventh consecutive year of growth in Oregon’s tourism sector. Travel related spending increased by nearly $500 million last year reaching a record of $11.3 billion. Oregon’s tourism industry employment also rose to more than 109,000. As the tourism industry grows so does Oregon’s hospitality industry as 54 cents of every tourism dollar is spent in our state’s restaurant and lodging properties. One of the most powerful attributes to Oregon’s tourism economy continues to be its export oriented nature. By approaching tourism promotion like a business, we continue to create significant multipliers on dollars spent out of state both domestically and internationally to bring dollars from outside Oregon into our statewide economy. Those dollars are driving results for local communities across the board and trends point to continued success for the foreseeable future. The numbers released for 2016 by Dean Runyan Associates represent a 4.3 percent increase in spending compared to 2015. Oregon’s lodging properties hosted 28.4 million overnight visitors with lodging property revenue throughout the state increasing by eight percent. Domestic air travel statistics also show positive signs for Oregon as air arrivals to our state grew by 10.5 percent in 2016 compared to 2015. With such a rosy outlook what challenge should savvy industry leaders be looking to solve? Our signs point to workforce shortages as the #1 issue which will directly impact the ability of Oregon to adequately accommodate the needs of our over 28 million overnight visitors each year.
exploration, development, and advancement opportunities. Executive Director Wendy Popkin is hard at work launching a new avenue for career exploration in Oregon’s high schools through the approval of a new Hospitality Tourism and Management program as a secondary pathway supported by the Oregon Department of Education. The program, developed by AHLEI, syncs up well with ORLAEF’s management of the ProStart culinary program which currently serves 3,000 students in 36 Oregon high schools. In addition, ORLAEF has officially launched a new career development tool - Guest Service Gold Tourism® Oregon Edition. The new product provides an opportunity for industry professionals to earn their internationally accredited guest service professional designation, a credential they carry with them to all future industry opportunities. You can learn more about this new development tool at OregonRLA.org/ ORGUEST. And lastly, we are very excited to continue our strong partnership with Oregon State University’s Cascade campus in Bend. The four-year degree program focused on hospitality is a great pathway for career advancement. Joining OSU-Cascades is Marylhurst University in the Portland Metro area which has officially launched a new four-year hospitality management program beginning this Fall. As we wrestle with workforce shortages please know we look forward to creating exploratory, development, and advancement opportunities for Oregon’s hospitality industry. For more information on the current efforts being undertaken by ORLAEF, please email Executive Director Wendy Popkin at wpopkin@oregonrla.org > CONNECT JASON BRANDT • JBrandt@OregonRLA.org
Current industry estimates, provided by an OSU-Cascades Hospitality Management study, suggest we have approximately 15,000 job openings in Oregon’s hospitality industry alone. And estimates go on to suggest that the labor shortages may persist well into the future. To help address this challenge, the Oregon Restaurant & Lodging Association Education Foundation (ORLAEF) is working diligently to bolster career JASON BRANDT, PRESIDENT & CEO OREGON RESTAURANT & LODGING ASSOCIATION
6
Lodging News | JUN / JUL 2017
AFFORDABLE COVERAGE SOLUTIONS With the newest ORLA Health Plan offerings, employers can extend a benefit to employees in an effort to reduce turnover and provide access to an affordable solution for healthcare coverage - regardless of size.
ESSENTIAL BASIC PLAN $30/mo. • 100% preventive care coverage
ESSENTIAL PLUS PLAN $60/mo.
ESSENTIAL PREMIUM PLAN $90/mo.
• 100% preventive care coverage • Discount drug card • Unlimited telemedicine at $30 co-pays • Up to three doctor office visits per year • $200 toward lab work / x-rays
• 100% preventive care coverage • Discount drug card • Unlimited telemedicine at $30 co-pays • Up to four doctor office visits per year • $400 toward lab work / x rays • $250 towards dental services
All options are self-insured plans that carry low liabilities for participating ORLA member businesses.
Get Info and a Quote Now!
Contact ORLA’s endorsed provider, Garth T. Rouse & Associates: GBRouse@profben.com or 800.982.2012 Not a member? Contact ORLA today: Membership@OregonRLA.org or call 800.462.0619
OregonRLA.org/HealthPlan OregonRLA.ORG
| Lodging News
7
GOVERNMENT AFFAIRS
LEGISLATIVE UPDATE
ORLA ON THE FRONT LINES ADVOCATING FOR OUR MEMBERS
N
ow that we have passed the deadline for first Chamber, the following represents the status, as of this writing, of the key bills we are currently following in the Oregon State Legislature. PAY EQUITY HB 2005 – Provides definitions relating to comparable work for purposes of pay equity provisions. Adds additional remedies for pay equity and wage-related violations that include right to jury trial and right to compensatory and punitive damages. ORLA opposes this bill.
OREGON EDITION
SB 828 has been moved to the Senate Rules Committee with a “do-pass” recommendation. If it passes in the Senate Rules Committee, it will move to the Senate floor and then to the House for review. There have been numerous amendments and revisions to this bill including reducing the predictability pay from four hours to one hour, eliminating the private right of action, and including a permanent statewide preemption on local scheduling ordinances. HB 2193 has been moved to the House Rules Committee and is in a holding pattern awaiting a vote.
This bill was moved to House Revenue Committee, but requires a 3/5ths vote of the Chamber (36/60 votes in the House and 18/30 in the Senate). It does not appear 06515WKB01ENOR likely it will receive the required number of votes and will likely die in committee. RESTRICTIVE SCHEDULING SB 828 & HB 2193 – Require employer to pay employee if employee is scheduled or called in to work but, due to employer, does not work entire shift. ORLA opposes these bills due to their restrictive and punitive nature and because research has shown that three out of four employees do not want the government interfering with their work schedules. 8 Lodging News | JUN / JUL 2017
have allowed cities, counties and other municipalities to use lodging taxes for purposes other than what has traditionally been defined as tourism related, including beautification projects and sidewalks. This bill was not passed out of committee and is effectively dead. HB 2049 – Lodging Tax & OTCs; Expands definition of "transient lodging intermediary" to include person that requires transient lodging provider to use specific third-party entity to collect consideration for occupancy of transient lodging. ORLA supports this bill with amendments. Those amendments were made thanks to ORLA’s involvement and input. The bill is currently in the House Revenue Committee.
This is a bill that was going to pass this session no matter what efforts were done to kill it. The bill passed the House 36-24 and is currently in the Senate. By working with the Senate leadership, and with numerous amendments and revisions, the business lobby believes it has the best possible version of this bill moving forward. PAID FAMILY LEAVE HB 3087 – Creates family and medical leave insurance program to provide covered employee with portion of wages while on family medical leave or military leave. ORLA opposes this bill.
Tourism
SB 745 – Establishes Ocean Beach Fund. Directs amount of transient lodging tax revenues from state recreation area lodgings along ocean shore received by State Parks and Recreation Department to Ocean Beach Fund. Directs department to spend moneys from fund for expenses of managing state recreation areas along ocean shore. ORLA opposes this bill.
TOURISM HB 2744 – Amends definition of “tourismrelated facility” to include improvements to real property that have substantial purpose of supporting, promoting or accommodating tourism or tourist activities. ORLA opposes this bill. This bill would change the definition and allow lodging taxes to be used for benches, light posts, and hanging baskets.
This bill would set a dangerous precedent of carving out lodging tax money for specific areas of the state and allow the money to be used for tasks or items other than what is expressly outlined in the 2003 legislation on lodging tax revenue and the distribution and purposes.
Participant’s Workbook
This bill was not passed out of committee and is effectively dead. HB 2768 – Expands definition of “tourism promotion” for purposes of local transient lodging tax revenue expenditures. ORLA opposes this bill. This bill would
The bill passed Environment & Natural Resources Committee and was moved to House Revenue. This bill is likely dead in the Senate Finance Committee. HB 3101A – Facility Fees; Prohibits hotels or inns from charging facility fees in addition to price of guest room rental unless facility fees are disclosed prior to guest room reservation or rental. ORLA opposes this bill.
This bill was amended so that facility fees were not prohibited but lodging operators must disclose any facility fees to guests prior to their room reservation or rental.
Surrounded yourself with industry experts. Make your voice heard. Enjoy mixing business with pleasure.
It passed the House 56-0 with four excused. It is currently scheduled for a work session and possible Public Hearing in the Senate Committee on Business and Transportation. PR E SE NTI NG SPONSOR :
MARIJUANA SB 301 – Marijuana in the Workplace; Provides that conditioning employment on refraining from using any substance that is lawful to use in this state is unlawful employment practice. ORLA opposes this bill.
OCTOBER 8-9, 2017 RIVERHOUSE ON THE DESCHUTES, BEND
This bill would have effectively eliminated the employers’ ability to fire an employee for using marijuana. There was a Public Hearing and Work Session in Judiciary. This bill was not moved and is dead. HEALTHCARE SB 997 – Establishes penalty to be imposed by Department of Consumer and Business Services on employers that offer health insurance coverage to employees but that have employees working at least 20 hours per week who receive healthcare coverage through medical assistance program. ORLA opposes this bill. This bill would penalize employers who offer healthcare coverage to employees but the employee chooses the Oregon Health Plan instead. This bill did not move out of committee and is effectively dead. For more information, please visit OregonRLA.org/GA or email Astley@OregonRLA.org. LN GREG ASTLEY,
A N N U A L M EM B ER M EETI N G Hear a recap of the successes and challenges over the past year and help elect the Board of Directors.
HOSPI TA LI TY I N DU STRY AWA R DS DI NNE R Celebrate the 2017 Restaurateur, Lodging Operator, and Employee of the Year.
I N DU STRY PR OGR A M I N G Learn from speakers and breakout sessions specific to Oregon's hotels and restaurants.
N ATI ON A L A F F I LI ATE U PDATE Hear National Restaurant Association and American Hotel & Lodging Association representatives discuss trends, national issues and the impact on our industry.
I N DU STRY CON N ECTI ON S Network with your peers and cultivate meaningful industry relationships.
OREGON RESTAURANT & LODGING ASSOCIATION
> CONNECT GREG ASTLEY • Astley@OregonRLA.org
OR EGON R LA . OR G/CON VEN TI ON 8 0 0 . 4 6 2 . 0 6 1 9 | # OR LA CON 1 7 OregonRLA.ORG
| Lodging News
9
PRESENTING SPONSOR
LUNCH SPONSOR
ALL LEVELS ARE WELCOME!
TEE IT UP FOR PAC!
July 31, 2017 Langdon Farms Golf Club Aurora, Oregon
DRIVING RANGE SPONSOR
HOLE SPONSORS TO DATE: BARGREEN ELLINGSON COHO RESERVATIONS ECOLAB FIRST DATA
BEVERAGE CART SPONSOR
GENERAL PARTS GROUP KENNEDY RESTORATION
Participation in this tournament benefits hospitality in Oregon and is vital to the strength of our political action committee and the growth of our industry. All proceeds from the event directly support ORLAPAC’s mission to advocate
MY ACCOUNTING TEAM
HOLE-IN-ONE SPONSOR PASABAN ACCOUNTING SOLUTIONS
for favorable business legislation in Oregon. PORTLAND TRAIL BLAZERS
SPONSORSHIP OPPORTUNITIES: Marla McColly, MMcColly@OregonRLA.org EVENT AND REGISTRATION: Jennifer Starr, JStarr@OregonRLA.org
Lodging News | JUN / JUL 2017 OregonRLA.org/GOLF 10
SUMMIT CLEANING & RESTORATION THIRD RIVER MARKETING
LUNCH SUPPORTING SPONSOR
First Data
GOVERNMENT AFFAIRS
Restrictive Scheduling
ORLA is Asking For Employees And Employers to Make Their Voices Heard
T
here are two bills in the Oregon House and Senate, HB 2193 and SB 828 respectively, placing restrictive scheduling requirements on employers in certain sectors, including restaurants; at the same time, implementing punitive penalties and unfair reporting requirements for businesses. ORLA opposes HB 2193 and SB 828 and is asking for employees and employers to make their voices heard on these critical bills. A stated goal of these bills is to help workers balance the demands of their jobs with family responsibilities. However, the actual result is reducing the flexibility of employers to make important business decisions, and employees who chose flexible jobs for that reason. Adopting one-size-fits-all regulations hurts all Oregon businesses and employees. • Employees and employers shouldn’t be penalized for bad weather. Severe weather has an adverse impact on businesses because it suppresses demand. For some businesses, the added costs would make it difficult to stay in business. • Employees and employers should be able to adjust to changes in supply and demand. Demand is not always predictable. Anything can affect consumer behavior, and businesses must have the flexibility to adapt in order to remain viable. • Employers shouldn’t be penalized for making employment decisions. This bill would penalize employers for “retaliation” against employees for asking for scheduling changes, even when the employee is wrong about their claim and there is no retaliation. This puts employers in a difficult position of not being able to make the choices right for their businesses, for fear of being charged with an unlawful employment practice. • Employees and employers benefit from flexible hiring and need-based driven schedules. Flexibility in scheduling
for both employees and employers is essential to expanding a small business. In addition, penalties for hiring temporary or seasonal employees result in less hours for all and poor customer service for the business’ guests. • Employees and employers should be able to deal with unexpected life events. Scheduling mandates make it harder for employers to approve lastminute time-off requests. ORLA recently conducted a scientifically significant study in the Portland Metro Area of restaurant employees on their work environment, including scheduling practices. Among other findings: • 85 percent say the way their job is currently scheduled allows them to choose how they spend their time and enjoy life • 84 percent say they can talk to their employer or manager and give input about the work environment, scheduling needs and what employees need to do a good job at work • 89 percent say there is no change needed or only minor change needed to improve the effectiveness of how often employers change the work schedule In addition, a recent report from the California Retailers Association, approximately one year after the implementation of restrictive scheduling, shows it is not working for either employees or employers. From the report (emphasis added): “FRE (Formula Retail Employers) Employees have encountered problems with scheduling flexibility and lifestyle changes, including but not limited to the demands of school, parenting, caregiving, and potential unexpected and changing daily responsibilities. In addition, FRE Employees (especially part-time employees) in need of extra income are having more difficulty adding extra work hours.
Moreover, FRE Employers have experienced added unnecessary administrative burdens, removal of their ability to be flexible in running their businesses with changing economic and inventory demands, increased administrative and penalty costs for Predictability Pay and scheduling mandates, and unreasonable interference in their communication and relationships with their employees – many of whom went into retail for the scheduling flexibility due to school, family, and lifestyle choices. Additionally, the impact upon the local economy could become significant with decreased retail profitability, lower retail sales taxes, decreased customer service, and the reduction in work hours and income to FRE Employees across the City.” We are providing legislators with these surveys and reports and are asking them to oppose SB 828 and HB 2193. There is a website for employees and employers, both to visit and learn more about these bills and their negative impact on flexible scheduling: WeWorkForOregon.com. Go there today and use the “Take Action Now!” widget to contact legislators and tell them you’re opposed to these bills and the harm they will do to employees and Oregon’s restaurant industry. It is clear there is little or no change needed in how scheduling is handled between employees and employers. The kind of broad, sweeping changes these two bills would make will harm employees, employers and customers. No state has adopted a statewide predictable scheduling policy. Oregon shouldn’t be the first. LN GREG ASTLEY, OREGON RESTAURANT & LODGING ASSOCIATION
> CONNECT GREG ASTLEY • Astley@OregonRLA.org
OregonRLA.ORG
| Lodging News
11
GOVERNMENT AFFAIRS
with our Congressional delegation and their staff, including:
Legislative Summit ORLA Visits Capitol Hill
R
ecently, ORLA members and staff went to Washington, D.C. to talk to Oregon’s U.S. Senators and Representatives. The trip was part of the American Hotel & Lodging Association (AHLA) and Asian American Hotel Owners Association (AAHOA) 2017 Legislative Action Summit, which included a day of meetings, presentations and networking, and a day of meeting
• • • • •
U.S. Senator Ron Wyden U.S. Senator Jeff Merkley U.S. Representative Greg Walden U.S. Representative Suzanne Bonamici U.S. Representative Kurt Schrader
We covered the following issues with all the members and their staff: Promoting Tax Reform The hotel and lodging industry is made up of a wide array of corporate structures and business models with many of them falling under S corporations, partnerships, LLC or LLP or other non-C Corporation versions. We asked our Senators and Representatives to make sure they consider these when looking at tax reform and specifically, to protect the 1031 exchange which helps create jobs and grow the lodging industry in Oregon.
Stop ADA Drive-By Lawsuits In an industry of small businesses including independently owned properties and franchised locations, it is unfortunate lodging facilities have recently become a target for meritless lawsuits intended to extort tens of thousands of dollars from those small business owners under the guise of helping individuals with disabilities. ORLA asked our Congressional delegation to co-sponsor the ADA Education and Reform Act of 2017 (HR 620) which would provide a “notice and cure” provision to give small business owners time to address ADA violations before any legal proceedings could move forward and to introduce companion legislation in the Senate. Stop Online Booking Scams In 2015, six percent of U.S. travelers reported booking on a fraudulent website for a hotel room, showing up and finding
SUBSCRIBE TO BOILED DOWN Hospitality industry insights, intelligence & discussion ORLA's new podcast series, Boiled Down, condenses valuable information and intelligence on the world of Oregon hospitality. Subscribe to Boiled Down on iTunes or wherever you get your podcasts so new episodes are delivered directly to your device! We'd love to get your feedback. Email us: Info@OregonRLA.org Tweet us: @ORLABoiledDown.
12
Lodging News | JUN / JUL 2017
From Left: Masudur Khan, Jason Brandt, U.S. Representative Kurt Schrader, Dhruti Patel
From Left: Greg Astley, Shirin Patel, Tina Patel, U.S. Senator Jeff Merkley, Dhruti Patel, Masudur Khan, Jason Brandt
In addition to Jason Brandt, President and CEO and Greg Astley, Director of Government Affairs for ORLA, a big thank you to ORLA members who joined us in D.C. including: • • • •
they had no reservation or room. Today, just two short years later, 22 percent report the same experience. We asked our delegation to cosponsor the Stop Online Booking Scams Act and help protect consumers from online hotel booking scams by prohibiting websites from pretending to be the hotel and requiring these websites to prominently display that information.
Masudur Khan, Seaside Lodging LLC Shirin Patel, Canterbury Hotel Group Tina Patel, ALKO Hotels Dhruti Patel, ALKO Hotels
Their commitment to our industry and our issues went a long way in helping to share the story with our elected officials about how important the lodging and hospitality industry is to Oregon. This is an annual trip so if you’re interested in joining us next year, please contact Greg Astley at Astley@ OregonRLA.org. LN GREG ASTLEY, OREGON RESTAURANT & LODGING ASSOCIATION
> CONNECT GREG ASTLEY • Astley@OregonRLA.org
EXECUTIVE SEARCH SERVICES
H i r i ng M a na g e r s ? FREE QUARTERLY WEBINAR SERIES
Get expertise and best practices on digital marketing strategies geared toward smaller, independent businesses in hospitality. Topics include productivity tools, analytics, social media, and online reputation management. Jun 7 - Climbing the Social Ladder Sep - Online Reputation Management Dec - Essential Analytics
Seeking Growth Opportunities?
GECKO HOSPITALITY CAN HELP! As the nation’s leading Hospitality Specific Recruiting Agency, we partner with restaurants, breweries, hotels, private clubs, and other hospitality/tourism related organizations to connect them with experienced industry professionals. Finding top talent takes time and dedication; let us do the heavy lifting.
Start your search today by contacting your local recruiter.
Recruiter – OR, WA, AK Michael Chamberlain-Torres, CPC E-mail: michael@geckohospitality.com Phone: 503-360-5517
OregonRLA.org/Webinars OregonRLA.ORG
| Lodging News
13
GOVERNMENT AFFAIRS
OSHA Enforcement Actions Getting Up to Speed on Oregon OSHA’s New Recordkeeping and Reporting Rules
I
n November 2016, Oregon OSHA issued new rules regarding recording and reporting workplace injuries and illnesses. These rules were adopted in response to similar rule changes at the federal level and went into effect on May 1, 2017. While the new White House administration has delayed implementation of certain rules for the time being, employers in Oregon should still be prepared to comply once the federal recordkeeping program comes on board.
The OSHA 300-A Summary shows the total number of injuries and illnesses for each year, separated by type of case. At the end of the year, employers must post the Summary in a visible location so that employees are aware of the injuries and illnesses occurring in their workplace. The Summary must be posted by February 1st of the year following the year covered and remain posted until April 30th of that year. The Log and Summary need to be kept for five years following the year to which they pertain.
As has always been the case, if your company has had more than 10 employees at any time during the previous calendar year, Oregon OSHA rules require you to use and maintain OSHA 300 Log, OSHA 300A Summary, and DCBS Form 801 to record work-related fatalities, injuries and illnesses.
New Electronic Recordkeeping Rules Under the previous rule, there was no requirement to submit the completed Log and Summary to Oregon OSHA unless specifically asked to do so. However, the new rule requires certain employers to electronically submit information from the 300 Log, 300-A Summary, and 801 Forms, directly to federal OSHA. This information must be submitted once a year, but no later than July 1st for 2017 and 2018, and no later than March 2nd beginning in 2019. The rule applies to employers with 250 or more employees or establishments with 20-249 employees in certain industries,
The OSHA 300 Log is used to classify workrelated injuries and illnesses and to note the extent and severity of each case. An injury is work-related if an event or exposure in the work environment caused or contributed to the condition or significantly aggravated a pre-existing condition. 14
Lodging News | JUN / JUL 2017
including traveler accommodation such as hotels, motels, and bed-and-breakfast inns. Notably, the Oregon rule requires employers to submit this information to a “secure website” created by federal OSHA. Despite the looming deadline, however, OSHA has not yet rolled out the website for submitting information electronically, nor has OSHA provided an update on when the secure website will be available. Although the future of the electronic reporting rule remains unclear, covered employers in the lodging industry should still be prepared to submit the required information by the July 1, 2017, deadline. New Anti-Retaliation Protections Along with the new electronic reporting requirements, Oregon OSHA also adopted the new federal rules prohibiting employers from discouraging workers from reporting an injury or illness. Under the previous version of the rule, employers were only required to inform employees of how they were to report an injury or illness. Now, employers must “establish a reasonable procedure for employees to report injuries
and illnesses promptly and accurately.” The rule also specifically states that if a procedure would deter or discourage an employee from accurately reporting an injury or illness, it is not reasonable. As an example, procedures that do not allow a reasonable amount of time for an employee to realize they have suffered a work-related injury or illness could violate this rule. Where this rule has had the most significant effect, is in regards to post-injury drug testing. Under the new rule, mandatory post-injury drug testing would be considered “not reasonable” because of the deterrent effect the policy may have on reporting injuries. Instead, employers must have an “objectively reasonable” basis for drug testing employees who report workrelated injuries. Under the new rule, post-injury drug testing should be limited to situations where there is a reasonable possibility that drug test results could provide the employer insight on the root causes of the injury or there is a heightened interest in determining if drug use could have contributed to the
injury due to the hazardousness of the work being performed. In either instance, drug testing should not be limited to the injured employee and should include all employees whose conduct could have contributed to the incident.
citations available to employers that may not be obvious on the face of the citation. Typically, it is not until after a citation is appealed and the inspection file is reviewed that you can properly analyze the strengths or weaknesses of a particular case. LN JOSH DENNIS, COSGRAVE VERGEER KESTER LLP
The new rule does not prohibit drug testing conducted under a state workers’ compensation law or other state or federal law. Nor does the new rule prohibit employers from having a zero-tolerance drug policy, nor would it prohibit prehire, random, or for-cause drug tests. Some federal OSHA discussions leave the impression that drug testing is not allowed unless it measures impairment, but Oregon OSHA has specifically stated that is not their approach.
> CONNECT JOSH DENNIS • JDennis@cosgravelaw.com
ABOUT
Josh Dennis is an associate at Cosgrave Vergeer Kester. He advises and represents employers regarding OSHA compliance and litigation. Contact him at 503.276.6085 or JDennis@cosgravelaw.com.
Oftentimes, if an inspection is initiated by an Oregon OSHA Compliance Officer, the inspection will be opened and closed without a citation being issued. However, if a citation is issued, it is important to consult with experienced legal counsel prior to simply paying the penalty. There are a number of potential defenses to OSHA OregonRLA.ORG
| Lodging News
15
Smart Rooms Just Got Brighter Hospitality Trends for 2017
F
or over three decades The Allied Group has supported
“Not-So-Alluring” Advances in Technology
the renovation initiatives of local and national
When we think about technology, many industry professionals
brands, with a rich history in the hospitality sector
focus on things like Wi-Fi, Bluetooth, touch screens and
and a portfolio of distinctive projects including leading hotels,
digital thermostats. However, many of the most innovative
resorts and restaurants across the United States.
technological advancements transpiring in the renovations arena are what we refer to as “not-so-provocative” products.
The HD Expo in Las Vegas (which took place at the Mandalay Bay Resort and Casino from May 3-5, 2017), is a tradeshow/
While these commodities often go unseen by consumers, they
conference The Allied Group participates in every year. As
allow our hospitality clients to address vital operational issues,
one of the premier hospitality design shows, the three-day
such as reducing energy usage and lowering water consumption.
event unveils exciting industry trends and showcases from
These products can also create efficiencies during a renovation
hundreds of international manufacturers, products ranging
project that, at the end of the day, save ample time and money.
from lighting and seating to wall coverings and furniture. It offers an incredible opportunity to connect with clients and
At this year’s HD Expo, we found a number of not-so-seductive
introduce services to key decision makers. Additionally, another
technologies – as well as several design-driven trends – that we
significant aspect of the HD Expo is the chance to identify
feel confident will truly make an impact on the way we renovate
with key suppliers of product lines and technologies that will
a hotel.
ultimately impact the future of hotel renovation.
16
Lodging News | JUN / JUL 2017
PHOTOGRAPHY: The Allied Group EMBASSY SUITES BY HILTON LOS ANGELES DOWNEY, CA Backlit walls invite guests to the main lobby reception desk.
Smart Technology is a Smart Investment
the hotel. “Smart Room” technology allows the front desk to
The hospitality industry’s ongoing integration of smart
adjust the temperature of a room for a guest during check-in,
technology is driven by both the need to improve operational
which helps save energy and improve the guest experience.
efficiencies as well as to enhance guest experiences. While our renovation work has long reflected the industry’s push to offer
In addition, these smart devices capture guest trends as they are
Wi-Fi and Bluetooth technology as guest amenities, all signs
happening, enabling management companies to use the data
at the HD Expo pointed to increasing the comfort of guests
to measure guest experience, gather metrics and better manage
through the use of Building Management Systems (BMS).
their sites. What loyal traveler wouldn’t appreciate having customized in-room music or a snack bar stocked according to
These systems give operations staff the ability to use a hand held
their preferences?
device to control lighting, sound and temperature throughout
OregonRLA.ORG
| Lodging News
17
can be close to catastrophic. Products like these that can save time, material, and even longevity of use help prevent future problems resulting in significant savings to your overall renovation. Lighting and Flooring: Innovations Integrate Efficiency and Aesthetics Innovations in lighting have taken a huge leap forward, not only in terms of the efficiencies that we have seen with LED but also in the way light is being used as a design element. Backlit wall systems, fountains, and the use of colorized lighting are being incorporated as accents as well as making bold design statements in areas ranging from lobbies and restaurant bars to hotel hallways. Incorporating smart phone technology allows management to control the lighting in common areas as well as guest rooms. New technologies in flooring that combine efficiency and aesthetics are also making a splash. One product that has been getting noticed, wood plank flooring that resists water, does not expand with temperature change and has high sound mitigation qualities. W HOBOKEN, HOBOKEN, NJ Upscale bath to shower conversions increase spa-like amenities.
Furnishings and Doors: A Moveable Feast Several design trends are also making their mark on current and
Bathtub and Shower Trends
future hotel renovation projects. In line with the increasing demand
The conversion of bathtubs to showers is a trend that shows
for sleek, uncluttered and uber-functional rooms, we are seeing more
no signs of slowing, and in most cases, is driven by listening to
modular construction concepts and moveable furniture. These are
hotel guests. Additionally, showers increase spa-inspired features
replacing furnishings that have previously been hung or built into
such as steam and body jets.
the room. In addition to saving space, something as practical as a rolling desk can be repositioned near a window for business and
In the area of shower installation, we’re seeing many new backer
double as a dining table after hours.
systems, membrane materials, modular units, and mold and mildew resistant materials on the market.
Another space-saving idea that is gaining traction is the migration from pocket doors to “Barn Door” systems, a particularly popular
When you are installing anywhere from 100 to upwards of
option in bathroom renovations. There are now numerous designs
500 showers during a renovation project, inconsistencies in
on the market, making it possible to choose a style to match any
installation alone can result in damage due to water leakage that
interior. LN BOB SMITH, THE ALLIED GROUP
18
Lodging News | JUN / JUL 2017
> CONNECT BOB SMITH • AddAStar.com
ABOUT THE TASTE BAR, SHERATON PHILADELPHIA SOCIETY HILL, PA The creative use of color is enhanced, generating an inviting ambience.
The Allied Group, headquartered in Neptune, NJ with a second office in the Dallas/Ft. Worth metropolitan area, is licensed in 40 states as a General Contractor and provides comprehensive renovation services in major markets. Our services range from facilitating major brand approvals, design coordination, and project cost estimating to logistics management and warehousing. We also offer ongoing maintenance and repair, turnkey renovations and environmentally/socially sustainable Sustainovation® services.
BOB’S STEAK & CHOP HOUSE, OMNI BERKSHIRE PLACE, NEW YORK, NY Another example of influential illumination; the display lights enhance the presentation of the restaurant’s prestigious wine list.
EMBASSY SUITES BY HILTON LOS ANGELES DOWNEY, CA Lights creates a unique, cool design aesthetic for the fountains at The Atrium. OregonRLA.ORG
| Lodging News
19
2016 Lodging Survey Major Findings of What’s “Inn� at Hotels
A
nticipating the needs and wants of hotel guests and providing a rich and rewarding work environment are vital to the success of the hotel industry. Hotels are fully committed to offering exceptional customer service and implementing initiatives that are important to both guests
20
Lodging News | JUN / JUL 2017
and employees, such as a strong commitment to sustainability, technological advances and charitable giving. The 2016 Lodging Survey, presented by the American Hotel & Lodging Association and the American Hotel & Lodging
Educational Foundation, highlights some of the latest trends, amenities, technologies, and innovative efforts hotels are pursuing to advance, accommodate and innovate for a better guest experience and a more rewarding workforce. LN
OregonRLA.ORG
| Lodging News
21
Business Personal Property Nightmare Navigating Personal Property Tax
J
oan builds widgets. Well, not really… but she is in light manufacturing. And she had more orders than she could fill with her current equipment. So, she found used equipment for a great price, brought it back to her shop and started ramping up production. She added this new equipment to her Business Personal Property tax return in the county where she is headquartered. Eighteen months later, she got a Business Personal Property tax bill from the neighboring county where she purchased the equipment. That bill was for almost $8,000. Joan called the tax clerk who sent the bill and explained that she had no taxable nexus in their county. No stock of goods, no employees, no storefront. Joan’s only business activity there consisted of shipping finished goods to customers in that county – which she’d done for almost 30 years without ever once receiving a tax bill. After some internal checking, the tax clerk confirmed that the bill was for Joan. But, why? 22
Lodging News | JUN / JUL 2017
Joan purchased her equipment from another manufacturer that was liquidating his business assets. He’d previously sold the same equipment to another buyer – but that buyer couldn’t afford to pay the entire total due at the time of purchase. The original owner carried a contract and received monthly payments. Things started out well, but that first buyer made a late payment one month, then started missing payments altogether. The original owner had to repossess the equipment. This time, he vowed to sell to a cash buyer. And along came Joan, cash in hand and ready to buy. The first buyer didn’t file a Business Personal Property tax return. And Joan didn’t know about the existence of that other buyer when she purchased the equipment.
dishware. It’s not the food you prepare or other types of inventory you may carry (branded t-shirts, mugs or other retail inventory). Current inventory lists with associated market value for each item are required, so CPAs often don’t file this return for their clients. Business Personal Property is assessed annually at a specific point in time – January 1st at 1:00 a.m. Whoever owns the equipment at that moment pays taxes for the year that just ended. When an owner fails to file a return or pay the related taxes, the county has to try and track them down to collect. If the county cannot find that person or business, the new owner of the equipment is liable for the unpaid taxes under Oregon statute.
Businesses in Oregon are required by state statute to file an annual Business Personal Property tax return with their county.
Who knew? And knowing this, how do you protect your business?
What is Business Personal Property? It’s the stuff you use to do business. For restaurants, it’s their kitchen appliances and equipment, tables, chairs and
Since January 1, 2016, business owners have been able to do a quick, three-step, due diligence process within three days of purchase to ensure that they are not
purchasing used goods with related tax debt. Here’s how the process works: 1. Ask the seller for a signed and dated disclosure statement printed on company letterhead. It should contain the following information (If the seller doesn’t have this information, they should say so in the disclosure): a. Whether there is tax debt and/or liens associated with the personal property; b. The name of any Oregon county in which the personal property has been assessed other than the county where purchase is taking place; c. The name and address of any other person who has owned, had possession or control of the property; and d. The fact that ORS 311.641, regarding due diligence to achieve Bona Fide Purchaser status, may apply to the transaction. 2. Contact the tax clerk in the Oregon county where the purchase is taking place. Ask if there are tax liens against the property you want to purchase. If
multiple counties are listed in the seller’s disclosure statement, contact the tax clerk in all listed counties. 3. Search the Oregon Secretary of State’s UCC system with the name of the previous owner(s). Print the results of your search.
LEARN MORE You can contact your tax professional, county tax assessor or the Secretary of State’s Office of Small Business Assistance with questions. County tax assessors and the Office of Small Business Assistance cannot provide legal or financial advice. LN RUTH MILES, SMALL BUSINESS ADVOCATE, OFFICE OF THE OREGON SECRETARY OF STATE
Keep the results of your three-step due diligence process. If you find tax debt associated with the property, you can 1) opt not to purchase; 2) ask the seller to clear the debt/lien prior to purchase; or 3) discuss alternative payment arrangements with the county, such as a compromise payment to settle the lien. Here’s the beautiful part. If you have completed this process, you achieve Bona Fide Purchaser status. If, like Joan, you receive a bill for taxes incurred by someone else before you owned the equipment, you provide your due diligence documents to the tax clerk and you will not have to pay the tax.
> CONNECT OFFICE OF SMALL BUSINESS ASSISTANCE
• • •
SOS.Oregon.gov/BusinessSOS Business.SOS@State.or.us 844.469.5512
ABOUT
Ruth Miles is the Small Business Advocate for Oregon Secretary of State. She runs with scissors.
Joan is a real person; and this is a true story. Let’s be sure it doesn’t happen to you. OregonRLA.ORG
| Lodging News
23
Making Time to Talk Reducing Areas of Risk
24
Lodging News | JUN / JUL 2017
L
ifting, lowering, pushing, pulling, and carrying (also known as manual materials handling) are common activities for those who handle luggage. These activities can cause injuries. Good ergonomic design can help increase productivity and help reduce health and safety problems.
Tips for Workers Locate and use appropriate carts and racks when handling guest luggage. Keep this equipment in designated areas on each floor for quick use when needed. Be sure carts and racks work well and that all wheels are in good condition.
Why it Matters There are numerous ways to improve your comfort level and decrease your chance of suffering muscle pain or injury while handling luggage. Material handling equipment may be available and should be used to help reduce or eliminate manual handling injuries.
What to Do • Use a luggage cart or hand truck to load/unload luggage. • Keep items close to your body when lifting or lowering. • Get a good grip on the object and lift smoothly and slowly. • Use the wheels on suitcases if they are present. • Push or slide luggage rather than lift or lower it. • Ask for assistance if luggage is heavy or bulky.
A Liberty Mutual Insurance study of low back pain showed that 64 percent of claims occurrence and 60 percent of claims costs were attributed to materials handling. The overwhelming majority of back claims are related to overexertion (or force), which usually occurs during a manual handling activity.
What Not to Do • Never twist and bend at the same time. • Avoid jerking to lift or pull the load. • Do not overload luggage carts.
GOOD THINGS HAPPEN WHEN YOU BRING US IN. Upgrades to energy-efficient equipment saved this inn money. But that’s not all. Improvements also made the facility more comfortable and safer for employees and guests. Energy Trust of Oregon will work with you every step of the way to see your upgrade through. And our cash incentives help make upgrades more affordable.
+
SAVE ENERGY. BRING US IN. Visit www.energytrust.org/BringUsIn or call 1.866.605.1676. Serving customers of Portland General Electric, Pacific Power, NW Natural and Cascade Natural Gas.
OregonRLA.ORG
| Lodging News
25
• Do not use broken carts as they can be hard to push/pull. • Do not place smaller objects on the floor if they must be picked up again later. Use a table or platform. Questions to Ask Your Team • Do you know where luggage carts are stored? • Do you use them regularly? • Is there curbing or outdoor walkway surfaces where luggage carts cannot travel? • How does this affect injury risk? Make the time to have frequent safety discussions with your team. Quickhitting safety talk training sessions are a great way to train your team and can be customized for specific tasks within your workplace. LN LIBERTY MUTUAL INSURANCE
> CONNECT LIBERTY MUTUAL INSURANCE • CConsultingCenter@LibertyMutual.com
About For more than 60 years, the award-winning Liberty Mutual Research Institute for Safety has helped to improve the safety and health of people throughout the world. Liberty Mutual has been partnering with the Oregon Restaurant & Lodging Association for more than 30 years. For more information, contact your independent insurance agent or call 800.463.6381. The principles contained in this material are general in scope and, to the best of our knowledge, current at the time of publication. Liberty Mutual Insurance specifically disclaims all liability for damages or personal injury alleged to arise from reliance on the information contained in this document.
Aug./Sept. edition. sales end. June 26, 2017.
Buyer’s Guide
Put your message in the. hands of the right people.
Don’t miss out!
Contact Maggie Pate • 541-968-3544 maggie.p@mtangelpub.com 26
Lodging News | JUN / JUL 2017
Mt. Angel Publishing, Inc.
MEMBERSHIP
LODGING PERFORMANCE HOTEL BENCHMARK DATA
MONTH - APRIL 2017 VS APRIL 2016
Occupancy (%)
Avg Rm Rate ($)
RevPAR ($)
Percent Change from August 2016
2017 2016 2017 2016 2017 2016 Occ ADR RevPAR Room Room Room Rev Avail Sold United States
74.8 74.3 156.50 152.53 117.12 113.30 0.7 2.6 3.4 4.9 1.5 2.3
Oregon
66.9 67.0 112.57 109.87 75.32 73.59 -0.1 2.5 2.4 4.6 2.2 2.1
Portland, OR
77.0 75.9 129.38 124.91 99.62 94.86 1.4 3.6 5.0 8.2 3.1 4.5
Oregon West Area
59.6 60.1 102.17 102.60 60.94 61.68 -0.8 -0.4 -1.2 -1.2 -0.0 -0.8
Oregon East Area
54.5
67.5 68.0 126.26 123.32 85.19 83.81 -0.7 2.4 1.7 3.5 1.8 1.1
Pacific
52.3
87.15
83.90
47.51
43.85
4.3
3.9
YEAR TO DATE - APRIL 2017 VS APRIL 2016 Occupancy (%)
Avg Rm Rate ($)
RevPAR ($)
Percent Change from YTD 2016
8.3
10.6
2.1
6.5
PARTICIPATION Properties
Rooms
2017 2016 2017 2016 2017 2016 Occ ADR RevPAR Room Room Room Census Sample Census Sample Rev Avail Sold U.S. 62.7 62.4 124.83 121.82 78.26 76.02 0.5 2.5 3.0 4.8 1.8 2.3 53840 32679 5091591 3777472 Pacific 71.3 71.0 157.31 153.69 112.12 109.13 0.4 2.4 2.7 4.2 1.4 1.8 7966 4385 740451 575483 OR 59.6 59.9 108.11 105.42 64.49 63.14 -0.4 2.6 2.1 4.1 1.9 1.5 900 471 64359 44785 PDX 70.5 70.3 123.57 119.72 87.16 84.17 0.3 3.2 3.6 6.3 2.6 3.0 276 206 27529 24253 OR West 52.4 52.9 97.04 96.52 50.81 51.04 -1.0 0.5 -0.4 -0.7 -0.2 -1.2 277 108 16397 8172 OR East 44.3 44.7 82.86 81.54 36.71 36.42 -0.8 1.6 0.8 3.1 2.3 1.5 153 72 8818 5443 The information contained in this report is based upon independent surveys and research from sources considered reliable, but no representation is made as to its completeness or accuracy. This is intended solely for internal purposes of your company and should not be published unless authorized by STR, Inc. ORLA members have access to these reports on OregonRLA.com.
NEW MEMBERS
ORLA WOULD LIKE TO WELCOME THE FOLLOWING • 21st Avenue Bar and Grill, Portland • Babica Hen Café, Lake Oswego • Barsurance, Kennewick, WA • Brix Grill, Roseburg • Bumpers Grill & Bar, Fairview • Chai Yo Restaurant, Portland • CoHo Res (Connect Hotel Reservations), Vancouver, WA • Common Block Brewing Co., Medford • Dave's Pizza, Coos Bay • Desert Lanes, Hermiston • Dick's Primal Burger, Portland • Drake, Bend • Enterprise Merchant Solutions, Seattle, WA • Evergreen Pub & Café, Rainier, WA • Farmers Insurance Hoffstot Agency, Creswell • Fisher Phillips, Portland • Foster Farms, Livingston, CA • Island Café at McCuddy's Marina, Portland
• Latigo, Sisters • The Larkspur Landing, Hillsboro • Mackey's Steakhouse & Pub, Ontario • Malin Country Diner, Malin • Molina Insurance Group, Hillsboro • Nicholas Restaurant, Portland • Olympic Inn, Klamath Falls • Papa Murphy's Pizza, Bend • Pasaban Accounting Solutions, Beaverton • Positive Technologies, Inc., Portland • Ritter's Homemade Foods, Salem • Rosso's Trattoria, Grants Pass • Schmizza Public House, Lebanon • Seaside Vacation Homes, Seaside • USA Subs, Hermiston • World Wide ATM, Portland • Xeros Inc., Manchester NH • Zenbu, Portland OregonRLA.ORG
| Lodging News
27
Customized Guest Service Training For Oregon's Hospitality Industry CURRICULUM INCLUDES SEVEN PRINCIPLES: 1. Recovery: Turn it around 2. Personalization: Provide an individualized experience 3. Knowledge: Be in the know 4. Passion: Inspire others 5. Commitment: Be all in 6. Inclusion: Include everyone 7. Personality: Be yourself PARTICIPANTS WILL RECEIVE: • Downloadable workbook • Video featuring true Oregon employee stories that illustrate core concepts • Diploma and lapel pin upon passing • Bonus course: TripAdvisor’s Reputation Management for Front-Line Staff
Two Guest Service Training Options for Oregon: Tourism Gold: Oregon Edition applicable to a broad cross-section of hospitality-related organizations including restaurants
Golden Opportunities hotel scenarios, applicable to accommodations-based organizations FOR ONLINE TRAINING: go to AHLEI.org/Oregon. Special Oregon rate of $30 (regularly $58-85) FOR ON-SITE TRAINING: contact ORLAEF at 800.462.0619. Special Oregon rate of $30 (plus instructor fee)
For more info and to view the introductory video visit:
OregonGuestService.com 28
Lodging News | JUN / JUL 2017
MEMBERSHIP
NEWS BRIEFS
HAPPENINGS FROM AROUND THE INDUSTRY
AT THE TABLE AND IN THE KNOW ORLA’s government affairs and membership teams are on the road for several regional meetings around the state. These 90 minute meetings provide members an opportunity to discuss issues like restrictive scheduling and lodging taxes with ORLA representatives, ask questions, and hear best practices in order to make thoughtful decisions in running their business. Visit OregonRLA.org/Grasstops.
NOMINATE YOUR EMPLOYEE CHAMPIONS What better way to acknowledge an outstanding employee than with a nomination for a statewide Employee of the Year Award. A highlight of the ORLA Convention (October 8-9) will be the annual presentation of the Hospitality Industry Awards. Open to industry nominations, the Employee of the Year award recognizes a non-management employee who goes above and beyond expected job responsibilities by demonstrating exemplary professionalism and service. Download the nomination form at OregonRLA.org/awards and submit your star employee by July 17th.
LOCAL HOTELIER WINS NATIONAL AWARD River Inn at Seaside was awarded Independent Hotel of the Year at the annual 2017 AAHOA (Asian American Hotel Owners Association) conference in San Antonio, Texas this past April. The prestigious national award honors an independent hotel that sets a high standard of excellence in quality, service and guest satisfaction. Masudur Khan, managing director, and property manager, Cinthia Inzunza, received the award in front of over 6,500 AAHOA attendees.
TIP POOLING UPDATE On May 3, 2017, the Supreme Court issued an Order in the tip pooling case (National Restaurant Association / ORLA v. U.S. Department of Labor), further extending the Department of Labor’s (DOL) time to file its response to the Certiorari Petition to and including July 10, 2017. We are challenging the DOL’s position that it can apply its 2011 federal tip credit restrictions to employers who don't take a tip credit. Given the current uncertainty regarding a final decision from the Court on tip pooling in Oregon, ORLA recommends consideration of alternative options (visit OregonRLA.org/tippooling).
INDUSTRY CALENDAR EVENTS & ACTIVITIES June/July – Statewide ORLA Regional Meetings
July 31 – Aurora, OR ORLA Open Golf Tournament
Oct. 8-9 – Bend, OR ORLA Annual Convention
Engage in discussions on issues and best practices to address new regulations. OregonRLA.org/Grasstops
Golf scramble and BBQ for all industry with proceeds benefitting ORLAPAC. OregonRLA.org/Golf
Educational programs, awards program, and social + networking opportunities. OregonRLA.org/Convention OregonRLA.ORG
| Lodging News
29
JEAN-MARC JALBERT, GM the Nines Hotel, Portland
“As the General Manager of the Nines Hotel in Portland, I am very thankful to Jason and his team at ORLA for their expertise regarding pertinent issues facing our industry as well as for their constant devotion to protecting our interests.�
JOIN NOW! With strength in members comes a stronger voice for the industry. To learn how being a part of ORLA can help you, contact Membership@OregonRLA.org or call 800.462.0619. 30
Lodging News | JUN / JUL 2017
ORLA's ENDORSED SERVICE PROVIDERS Your association is dedicated to helping members operate with greater ease, efficiency and savings. Member participants save millions of dollars each year by using ORLA’s Endorsed Service Providers. For more information contact Jennifer Starr at 1.800.462.0619. CREDIT CARD PROCESSING
Developed specifically for the restaurant and lodging industry, First Data’s Merchant Processing Program makes doing business easier by empowering you accept many kinds of payments including EMV® chip cards, Apple Pay®, Samsung Pay and Android Pay. ORLA members’ rates don’t change, and right now members can receive up to $500 in processing credit with new enrollment in the Merchant Processing Program. OregonRLA.org/ESP
HOW CAN WE SERVE YOU?
MEMBERSHIP
FOR MEMBERS
Membership in ORLA means being a part of the only organization in the state devoted to protecting and promoting the interests of the hospitality industry. Contact us for questions; let us know what issues are affecting your business and how we can help. We have your back! MEMBERSHIP REPRESENTATIVE CONTACTS:
STEVEN SCARDINA Regional Representative 503.718.1495 SScardina@OregonRLA.org
MUSIC LICENSING
JOEL POMERANTZ Regional Representative 541.517.3791 JPomerantz@OregonRLA.org HEALTH INSURANCE SERVICES
SEX TRAFFICKING RECOGNITION AND RESPONSE TRAINING
MARLA McCOLLY Director of Business Development 503.428.8694 MMcColly@OregonRLA.org
GOVERNMENT AFFAIRS CONTACTS:
INSURANCE PROGRAMS
JASON BRANDT President & CEO 503.302.5060 JBrandt@OregonRLA.org
OFFICE PRODUCTS & SERVICES
GREG ASTLEY Director of Government Affairs 503.851.1330 Astley@OregonRLA.org
MINIMUM ESSENTIAL COVERAGE
GLENDA HAMSTREET Executive Coordinator Government Affairs 971.224.1509 GHamstreet@OregonRLA.org
HIRING SOLUTIONS
GENERAL INQUIRY:
JOIN YOUR ASSOCIATION TODAY! Contact your regional rep or the ORLA Offices to become a member. 503.682.4422 | 800.462.0619 | Membership@OregonRLA.org | OregonRLA.org
Info@OregonRLA.org Membership@OregonRLA.org 503.682.4422 | 800.462.0619 OregonRLA.org
OregonRLA.ORG
| Lodging News
31
HE LPIN G MAR KET LOCAL RE ST AUR ANT S! NORTHWEST DINING GUIDES
Website, Facebook and YouTube
DINING OUT IN THE NORTHWEST BLOG
Featuring the people, places and events of the NW
ANDROID APP
Easily find more than 700 participating restaurants
Online Dining Guide • PDX-TV Reports • Radio • Diner Surveys • Shaker Signs • Travel Portland Center Brochures
DININGOUTNORTHWEST.COM
F S A F ood .c o m • 5 0 3 .9 8 0 .2 5 8 6 32
Lodging News | JUN / JUL 2017