3 minute read
What Your Peers Are Saying
Meet Some Oregon Restaurant & Lodging Association Members
Membership in ORLA means being part of the only organization in the state devoted to protecting and promoting the interests of our industry. It’s all of us together that makes that possible. Get inspired by these peer profiles where members share their thoughts on exceptional service and recognizing employees. And for a little seasonal fun, we also wanted to know their favorite fall getaway and what they like to snack on for the big game.
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Tell Your Peers a Little About You!
If you are a member, and are willing to be profiled here, please email us at info@OregonRLA.org. Also, let us know if there is a question you would like to see your peers answer.
GET TO KNOW SOME OF YOUR PEERS BY READING THEIR RESPONSES TO THESE BUSINESS RELATED QUESTIONS:
What does your team do to ensure the best customer / guest service experience? What’s the best piece of advice you’ve learned during your career?
SETH GRUSCHOW Curtis Restaurant Equipment, Springfield
Title: Director of Marketing and Relations Joined the Company: 2022 Member Since: 1986 Fav fall getaway: Columbia Gorge Watch party/game snack: Chicken Wings
What does your team do to ensure the best guest experience?
We manage expectations properly, supporting the customer through the entire process along with personalizing the experience for their individual needs.
What’s the best piece of advice you’ve shared / learned during your career?
Control the perception. Perception will outweigh reality every time.
DAWNIELLE TEHAMA Willamette Valley Visitors Assoc., Salem
Title: Executive Director Joined the Company: 2019 Member Since: 2021 Fav fall getaway: McKenzie River Corridor, fall leaves in the South valley are amazing Watch party/game snack: Dips, Chips, Elotes, Guacamole, Burrata
What’s the best piece of advice you’ve shared / learned during your career?
Be an inspiration for positive change in your environment. Whether that is your career, community, or industry. Don't be afraid to think outside the box.
TRAVIS PREECE Gorges Beer Company, Cascade Locks
Title: Owner Started the Company: 2019 Member Since: 2022 Fav fall getaway: Wine Country Watch party/game snack: Jalapeño Poppers
What does your team do to ensure the best guest experience?
We don’t ask people to fetch their own water or bus their own tables. They’re welcome to do it. But bringing them a glass of water is much appreciated these days.
What’s the best piece of advice you’ve shared / learned during your career?
My employees simply will not be as passionate as I am about this company. It’s my job to learn what drives them, and offer a path to that. They will be both valuable and loyal if I can do this.
LUPE ARELLANO Oregon Restaurant & Lodging Association/ Oregon Hospitality Foundation
Title: Workforce Development & Business Liaison Joined the Company: 2022 Fav fall getaway: Oregon Coast’s Nye Beach in Newport Watch party/game snack: Wings & Pizza
What’s the best piece of advice you’ve shared / learned during your career?
Show up fully in everything you do.
SUNGHI PARK Holiday Inn Portland South, Wilsonville
Title: Owner Bought into the Company: 2008 Member Since: 2020 Watch party/game snack: Sourdough bread with spinach dip
What does your team do to ensure the best guest experience?
My team aims to anticipate what a guest needs and offers or provides it before a guest asks for it.
PATRICK BICE Northwest Business Sales and Certified Appraisals, LLC., Eugene
Title: Owner / Principal Broker Started the Company: 2018 Member Since: 2019 Fav fall getaway: Oregon Coast Watch party/game snack: Peanuts in shell
What does your team do to ensure the best customer experience?
Make the personal and professional commitment as an appraiser and broker to use all available resources to maximize value and marketability.
YOUR NAME HERE
Tell your peers about yourself! Would you like to be profiled in the next issue of Oregon Restaurant & Lodging Association magazine? Reach out to Lori Little at LLittle@OregonRLA.org
Not yet a member? By banding together we make Oregon's hospitality industry stronger. Visit OregonRLA.org/membership to see the many benefits of membership and join today!
OREGON RESTAURANT & LODGING ASSOCIATION Serving Oregon Hospitality!
