Employers' 2014 Training Directory by Otago Southland Employers' Association

2014 Training Directory ••••••••••••

Being a member has its advantages!

The Otago Southland Employers’ Association (Employers’) is a trusted business partner that has been providing flexible access to quality-based, value-driven professional services and business support to our 1,400 plus member organisations for over 120 years. Our vision is to build successful businesses in Otago and Southland. Our aim is to provide you with ▪▪ The very best of highly personal local support, training and events for enterprise and networking ▪▪ Easy access to regional and national initiatives, lobbying, representation and resources that help build enterprise capability and success. Employers' is a founding member of Business New Zealand, New Zealand's largest and most influential voice for business and employers. Become an Employers' member today!

•••••••••••••••••••••••••••••••••••••••••••••••••••••

Your Employment Law Partner Your Health and Safety Partner Your Professional Development Partner

Our vision, your success

Contents Accounting + Finance •••••••••••• Accounting for Non Accountants - Stage One Accounting for Non Accountants - Stage Two Audit Training

10 11 11

Communication •••••••••••• Assertiveness Skills Business Communication Courageous Conversations Effective Business Writing Effective Interpersonal Communication Skills Essential Skills for the Administrator Presentation Skills for Business Public Speaking Skills Public Speaking Skills for Women Report Writing TetraMap® - The Nature of Behaviour The Art of Minute Taking Think on Your Feet® Break through Communication Collaborative Leadership

12 12 13 14 15 16 17 18 18 19 19 20 21 22-23 22-23

Export •••••••••••• Export Series

Coming soon

Health and Safety •••••••••••• Health and Safety Representative Training - Stage 1 25 Health and Safety Representative Training - Stage 2 26 Health and Safety Representative Training - Stage 3 27 Health and Safety Responsibilities for Directors and Senior Executives 28 Health and Safety Responsibilities for Managers 28 Health and Safety Responsibilities for Team Leaders and Supervisors 29 Refresher Training for Health and Safety Representatives 29 Accident and Incident Investigation 30 Contractor/Principal Management 31 Hazard Management 32 Not On Our Patch® - A Safety Leadership Programme 33

Health + Wellness

Managing People + Teams

•••••••••••• Achieving Work-Life Balance Building Personal Resilience Energise Sleep Smarter presentation The Challenge of Change Resilience

•••••••••••• 34 34 35 35 35

Human Resources + Employment Law •••••••••••• Bullying in the Workplace Carrying out Structured Investigations Human Resource Management Introduction to Employment Law Payroll - Calculating Holiday Pay and Wages Performance, Discipline + Procedural Fairness Recruitment + Selection Restructuring + Redundancy Parental Leave Privacy is Good for Business Trial + Probation Periods Warnings

37 38 39 40 40 41 42 42 43 43 43 43

Leadership Development •••••••••••• Basics of People Leadership Four Quadrant Leadership® Leadership for Women Leadership in Action NZIM Diploma in Management (Advanced) - Level 6 Change Management Strategic Management

44 45 46 47 48 48 49

52 53 53 54 55 56 56 57 57 58 58

Project Management •••••••••••• Innovation Management LEAN Thinking Practical Project Management NZIM Diploma in Project Management - Level 5

59 59 60 61

Sales, Marketing + Customer Service •••••••••••• Marketing Bootcamp - Covering the Basics with an Action Plan for Success Advanced Marketing - Traditional and Digital Delivering Great Customer Care How to Handle Difficult Customers Essential Selling Skills Essentials for Effective Websites Negotiation Skills Professional Reception Skills

62 63 64 64 65 66 66 67

Technology ••••••••••••

Learning + Development •••••••••••• Essential Skills for the In-House Trainer National Certificate in Adult Education and Training - Level 4 Facilitation Skills Train the Trainer

Confidently Manage the Performance of Your Team Effective Use of Time Employee Engagement How to Manage + Lead Successfully Time + Self Management National Certificate in Business (FLM) - Level 4 Team Leader - Essentials Team Leader - Building Effective Teams Team Leader - Operational Management Performance Management Working in a Senior Management Team

50 50 51 51

Becoming Smarter with your Smart Device - Level 1 Becoming Smarter with your Smart Device - Level 2 Facebook, Twitter, Google+ workshop Linkedin workshop

Expert facilitators with industry experience

Small class size, for maximum learning experience

68 68 69 69

In-house training, designed to meet your needs

All information is correct at time of printing and maybe subject to change. New dates and programmes will be scheduled throughout 2014. Terms and conditions available on request.

Training Public + In-House Solutions

Understanding your training and development needs and delivering flexible high-impact, expert-facilitated training programmes is the cornerstone of what we do. Customised In-Company Programmes

Employers’ have proven experience in supporting you, your team and your organisation through continuing professional development. You will deal with a dedicated team of learning professionals. In addition to our own specialist employment and health and safety teams, we also partner with some of New Zealand's most experienced facilitators who are carefully selected for their practical experience, subject matter expertise and their skills to bring the learning alive. We believe in an inspiring, engaging and challenging, but safe, learning environment. Qualifications

In addition, we manage and deliver training programmes on behalf of New Zealand Institute of Management (NZIM) and Export New Zealand in Otago and Southland and act as the Otago agent for Business Mentors New Zealand. While our “1890 legacy” continues to underpin what we do, we have developed, and will further develop to maintain our premier business partner position in our region. To learn more about our training programmes or if you need advice to develop your professional development plan please contact one of our learning consultants.

Mentoring + Coaching

We look forward to working with you, your team and your organisation through-out 2014.

Joanne O'Connor Training Manager

Professional Development

Public programmes for the individual

Business coaching + mentoring

••••••••••••

We offer a full calendar of public training programmes and workshops through-out the year.

We offer business owners and their staff personalised business coaching and mentoring to empower you to build your organisations capabilities.

Choose from our diverse range of programmes in the critical business areas of leadership, managing people, health & safety, employment law, project management, accounting, communication, sales, marketing and customer service. Programmes have been designed to provide businesses, corporates, government departments, managers, leaders, individuals and teams with what they need to achieve their business and life goals, develop personal skills and improve performance, productivity and effectiveness. The advantages of attending public programmes are that participants learn from our experienced facilitators as well as other course participants from other organisations and businesses, and participants may complete different programmes at different levels, depending on their own levels of experience.

Advanced study ••••••••••••

We offer the opportunity to complete nationally recognised certificate and diploma programmes.

NZTE vouchers ••••••••••••

Otago Southland Employers' Association is registered to accept New Zealand Trade and Enterprise (NZTE) Capability Development vouchers. If you have aspirations to grow your business you may be eligible for a NZTE Capability Development voucher. To learn more please see page eight.

In-House programmes for the team ••••••••••••

All of our public programmes and workshops can be delivered in-house exclusively for your team. In-house training offers you the flexibility, impact, confidentially and expertise when, where and the way you need it, with the option of having the programme tailored to your organisations specific needs. Contact us for a training proposal.

As a member, you have access to all Employers’, ExportNZ, She’s Motivated and NZIM Learning and Development training programmes, business forums and events, all at members' rates.

Customised programmes for the organisation ••••••••••••

We can partner with you to develop training programmes to support your organisations strategic objectives and focus on your teams unique learning and development needs.

Connect with us We produce a weekly e-mail newsletter detailing up-coming training and events. To sign-up, e-mail your details to info@osea.org.nz

How can the NZTE voucher programme help you?

NZTE Capability Development Vouchers Businesses may qualify for a NZTE Capability Development voucher to help pay for services such as training workshops, courses and coaching that build the management capabilities of their owners, operators and key managers. NZTE Capability Development vouchers are available through Regional Business Partners around New Zealand. Regional Business Partners will assess local businesses to determine what their needs are, and assist them with a plan to help them develop, grow and innovate. Do I qualify for funding? To be eligible for the vouchers your business must be ▪▪ ▪▪ ▪▪ ▪▪

Operating with fewer than 50 full time employees Registered for GST in New Zealand Operating in a commercial environment Privately owned, or a Maori Trust or incorporation under the Te Ture Whenua Maori Act 1993 or similar organisation managing Maori assets under multiple ownership. Business should also ▪▪ Be exporting, have export potential, be involved in the export supply chain or have the potential to contribute to economic growth in the region ▪▪ Demonstrate commitment to improving management capability ▪▪ Have an identified gap in its capability that can be addressed through management capability building and training. What can vouchers be used for? Vouchers may be used to help businesses pay for up to 50 % of the cost of services (up to a maximum value of $5,000 excluding GST). For further information contact us or your Regional Business Partner ▪▪ Otago - Otago Chamber of Commerce | Phone 03 479 0181 ▪▪ Southland - Venture Southland | Phone 03 211 1400

Programmes + Workshops

Your professional development partner

2 days

Accounting for Non Accountants - Stage One

•••••••••••• Accounting for Non Accountants - Stage One enables you to understand and interpret accounting reports and to use accounting skills to assist in making effective business decisions. Designed for

-- Activity ratio

Proprietors, managers and staff who use accounting information to monitor performance and need an improved understanding of financial terminology, practices and principles.

-- Profitability ratio

Learning outcomes ▪▪ Read, comprehend and explain the purpose of the balance sheet ▪▪ Read and understand how to prepare a profit and loss statement

Accounting + Finance

▪▪ Apply ratio analysis for interpretation of data ▪▪ Utilise cash flow data for budgeting purposes Learning content ▪▪ Statement of financial position -- The structure of a business

-- Key performance indicators ▪▪ Cash flow and budgeting -- Cash flow management -- Benefits -- Preparation of the budget ▪▪ Basic forecasting techniques -- Estimating cash flows -- Making results work -- Understanding variances -- Managing cash flow variation -- Reviewing and revising the budget

-- Liabilities or debt

Next learning step

-- Shareholders’ funds or equity

Accounting for Non Accountants - Stage Two

-- Assets ▪▪ Statement of financial performance -- Components of accounting profit

••••••••••••

2014 Dates available

-- Revenues -- Expenses -- Importance of the period -- Inventory valuation and management -- Depreciation -- Accruals and prepayments ▪▪ Analysis and interpretation of accounts -- Liquidity ratio -- Leverage ratio

••••••••••••

Feb

Mar

Apr

May

Dunedin Invercargill

Jun

Jul

Aug

Sep

Oct

Nov

16-17 25-26

29-30

Facilitated by Paul Duggan from Christchurch Investment M 925.00 + GST NM $ 1,150.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM164

2 days

Accounting for Non Accountants - Stage Two

1 day

Audit Training

••••••••••••

This programme provides a broader practical knowledge of business techniques, structures and related financial considerations including forecasting, sources of finance, costing and pricing.

This programme will enable participants to conduct a quality audit which identifies situations within an organisation that are non-compliant with the quality system standards, and identifies processes, which require control/further control as well as any opportunities for improvement.

Designed for Proprietors, managers and staff who are involved in financial accounting who have ideally completed NZIM Accounting for Non Accountants - Stage One.

Designed for People who have responsibility for conducting internal or external audits.

Learning outcomes

Learning content

▪▪ Consolidate knowledge gained in Accounting for Non Accountants - Stage One

▪▪ Background to quality management

▪▪ Relate and explain terms, definitions and benefits of management accounting

▪▪ The purpose of audits

▪▪ Setting the scope of the audit

▪▪ Describe the role of the bank and how to maintain the bank relationship

▪▪ Developing audit checklists ▪▪ Auditor ‘techniques’ ▪▪ Sampling ▪▪ Planning audits ▪▪ The audit process

▪▪ Work with core ratios related to simple scenarios ▪▪ Relate management information needs and the key performance indicators of an effective system

▪▪ Documenting non–performance and making recommendations for improvement

▪▪ Prepare a sales budget and forecast

Unit standard assessment by arrangement.

▪▪ Structure a business plan

••••••••••••

2014 Dates available

••••••••••••

Feb

2014 Dates available Feb Invercargill

Accounting + Finance

▪▪ Conduct a simple cost volume profit analysis, incremental analysis and cost allocation

Mar

Apr

May

Jun

Jul

Dunedin Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

27-28

Invercargill

Aug

Sep

Oct

Nov

16 7

Facilitated by

Rod Baxter from Hamilton

Paul Duggan from Christchurch

Investment

M $ 600.00 + GST NM $ 750.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM167

M $ 925.00 + GST NM $ 1,150.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM194

½ day

Qual

New

2 days

Assertiveness Skills

••••••••••••

Being able to express yourself clearly and assertively both in the workplace and in your relationships is beneficial to you, your employer and those you have relationships with.

Participants will be challenged to look into current communication theories in business situations and how personal factors and behaviours can influence the communication process. Participants will be taught how to demonstrate presentation and writing skills that are clear, concise, courteous and correct, using currently recognised business formats.

There are many misunderstandings about what assertiveness is and we will address these in this programme. Designed for

Business Communication

Learning outcomes

Anyone who wishes to improve their skills in self-expression in the workplace and in interpersonal relationships.

▪▪ Apply current communication theories to business situations

Learning outcomes

▪▪ Identify and explain how personal factors and behaviours can influence the communication process in business

▪▪ To define assertiveness

▪▪ Decipher the differences of self-concept including self esteem, self awareness, perceptions and culture

▪▪ To understand the difference between assertive and aggressive ▪▪ To develop skills in assertive communication

Communication

▪▪ To learn to say no when it is needed ▪▪ To start learning how to express feelings, both positive and negative ••••••••••••

Dunedin

Mar

▪▪ Apply techniques involving active listening, managing differences and giving and receiving constructive feedback ▪▪ Demonstrate formal written and oral presentation skills that are clear, concise, using recognised business formats ▪▪ Analyse the interactions between communication practice and organisational performance

2014 Dates available Feb

▪▪ Apply effective interpersonal communication skills in business situations

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Invercargill

Facilitated by Judith McDonald from Dunedin

Study pathway Can be completed as a stand alone programme or as part of the NZIM Diploma in Management - Level 5. ••••••••••••

2014 Dates available

Investment M $ 260.00 + GST NM $ 360.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA67

Feb

Mar

Apr

May

Dunedin Invercargill

Jun

Jul

Aug

Sep

Oct

Nov

11-12 3-4

Facilitated by Tony Brindle from Wellington Investment M $ 1,600.00 + GST NM $ 1,800.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM351 12

••••••••••••

1 day 1 day

Courageous Conversations

•••••••••••• Dealing with poor performance in a work situation can be difficult for many people. Being able to handle that awkward personality, disruptive behaviour or explosive situation in a manner where you can remain calm, stay professional and show empathy and take meaningful action is vital in reaching a long term positive outcome. This programme will cover all the key competencies to successfully identify, assess and solve poor performance and or unacceptable behaviours in the workplace. Designed for This programme is designed for managers, supervisors or anyone with people reporting directly to them and wants to focus on building more effective teams, or who are struggling to adequately cope with conflict situations. Learning outcomes ▪▪ Understanding what causes conflict

▪▪ Providing a system that takes you through the different stages of a courageous conversation process ▪▪ Case studying real conflict examples that attendees are confronted with in the workplace that will increase both the confidence and competence of all attendees ▪▪ Increased confidence and competence in dealing with unacceptable performance/behaviours in the work place

2014 Dates available Feb

Mar

Apr

May

Jun

Jul

Aug

Dunedin Invercargill Queenstown

Sep

Oct

Nov

22 5 Register your interest

Facilitated by Robin Rawson from Christchurch Investment M $ 600.00 + GST NM $ 750.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM217

Communication

▪▪ Teaching and applying skills and techniques to deal with difficult, unreasonable, aggressive or angry employees and/or customers in order to reach a suitable outcome

••••••••••••

Learning content ▪▪ Our roles as ‘Leaders’ of people ▪▪ Performance analysis model ▪▪ Doing the diagnosis ▪▪ Getting the motives right ▪▪ The best scripting to get you started ▪▪ Moving from informal conversations to the formal disciplinary process

In-House Training Designed to meet your organisational needs Contact us for more information

▪▪ Seeing the process through

Qual

New

1 day

Effective Business Writing

•••••••••••• “Put it in writing.” Customers and colleagues need you to be clear, concise, and confident in your e-mails, letters, reports and other workplace documents. As a writer you need to know how to make every word count and meet the needs of your readers. That means using plain English – but do you know how? Learning outcomes The Effective Business Writing programme will provide you with practical skills and techniques to improve the quality of your written communication. Focussing on structure, purpose, conciseness and plain language, this programme will enable participants to produce attention-grabbing documents that engage your audience. Your employer will benefit because You’ll have the skills to write professional documents that are clear, reader-focussed and highly engaging.

Communication

This programme is right for you If your role involves written communication in various forms, or you would like to develop your professional writing skills. Performance outcomes ▪▪ Plan, draft and prepare written communications in a variety of formats ▪▪ Adapt your writing style to reflect the nature of the document and its target audience ▪▪ Present documentation for impact using plain language and appropriate tone ▪▪ Review and proof-read communications to ensure quality and consistency. Study pathway Can be completed as a stand alone programme or as part of the National Certificate in Business - Level 3. NZQA unit standards covered in this training programme include 3491 (Write a report) and 16612 (Use effective business writing skills in a business organisation).

••••••••••••

2014 Dates available Feb Dunedin

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Invercargill

Facilitated by Sarah Maclean from Wellington Investment M $ 700.00 + GST NM $ 800.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM359

1 day

Effective Interpersonal Communication Skills

•••••••••••• What impact are you making when you communicate? How good are your communication skills? You will agree that the way we communicate affects nearly everything we do. Participants will discover how to assess their communication skills and will learn tips and techniques for improving their communication skills. Designed for Anyone who wishes to understand and improve their communication skills. Learning outcomes ▪▪ Discover your communication strengths and areas for development through simple self-assessment tools

2014 Dates available Feb Dunedin

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Invercargill

Facilitated by

▪▪ Feel confident (through practise) in how to apply these techniques back on the job

Jonathan Black from Christchurch

▪▪ Go back to the workplace with new behaviours to try out which have been designed to improve several common methods of communication (listening, presentations, e-mails, meeting management)

M $ 600.00 + GST NM $ 750.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM313

Investment

Communication

▪▪ Learn about different tips and techniques for improving the success of your communication via the different mediums (speaking, writing, watching and listening)

••••••••••••

Learning content ▪▪ What is communication? ▪▪ Why is it so important? ▪▪ The communication process and where we typically fail ▪▪ How to improve listening skills, presentation skills, e-mail writing skills and meeting management skills.

1 day

Essential Skills for the Administrator •••••••••••• A dynamic programme where participants will gain knowledge and an understanding of the diverse role of the administrator, and develop skills and strategies necessary to be a successful office administrator. Designed for Administrators and administration assistants involved in professional administrative roles, from any industry. Learning content

••••••••••••

2014 Dates available

▪▪ Essential administration skills -- Identify what skills and attributes makes a good administrator ▪▪ Communication skills and working together as a team -- Learn how to better communicate with all behavioural styles

Communication

-- Identify the different roles people undertake and what that means for successful team work ▪▪ Juggling multiple responsibilities effectively

Feb Dunedin

Mar

Apr

May

Jun

Jul

Aug

Sep

Invercargill

Facilitated by Robyn Bennett from Blenheim Investment M $ 525.00 + GST NM $ 675.00 + GST

-- Solve time management issues relevant to your situation -- Gain control of your time by communicating your needs to others -- Identify programs and apps that can help you in your job -- Plan a simple event project using time saving processes and ensuring actions and plans are communicated effectively to the team ▪▪ Business writing -- Recognise the principles of good business writing - current trends -- Structure your writing appropriately ▪▪ Problem solving and decision making -- Explore a number of different models which you can use to assist in problem solving and decision making

••••••••••••

Become a member Our vision, your success Contact us for a membership pack

Oct

Nov

2 days

Presentation Skills for Business

•••••••••••• Standing up to deliver a presentation to your peers, the board, sales managers or presenting the latest marketing plan can be a very daunting challenge. Business professionals have to be able to deliver convincing and punchy presentations that are memorable. Presentation Skills delivers the techniques necessary to prepare and deliver confident presentations, talks and lectures. The programme will help you effectively manage your next presentation, use media for best effect and give you great ideas on how to make an impact when presenting. Designed for If you need confidence in public speaking or simply to reinforce your public speaking, Presentations Skills for Business delivers the techniques to make your next presentation a winning presentation. Learning outcomes ▪▪ Prepare presentations by arranging content, choosing media, and taking account of the audience and the value

▪▪ Confidently and effectively present to audiences, in formal and informal settings ▪▪ Start and conclude presentations with flair, and manage image, pace and delivery throughout ▪▪ Stay on track and keep the audience focussed on the message

2014 Dates available Feb Dunedin

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Invercargill

20-21

Facilitated by Cindy Lincoln from Auckland Investment M $ 1,200.00 + GST NM $ 1,400.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM293

Communication

▪▪ Incorporate the principles and persuasion into presentations to ensure maximum uptake and retention of the message

••••••••••••

▪▪ Manage nerves and anxiety, and rise to the challenge, again and again ▪▪ Deal with difficult questions, cynical or hostile audiences in an empathetic but assured and professional manner ▪▪ Master the art of body language There is opportunity to practice the type of presentation you are likely to make in your work environment.

1 day

Communication

Public Speaking Skills

••••••••••••

Most organisations require staff to give presentations, but for many this can be a stressful experience.

This programme will provide participants with knowledge, skills and strategies to speak confidently and clearly.

Designed for

People who are required to give professional business presentations.

Professional women who are required to give business presentations.

Learning outcomes

▪▪ Learn how to prepare and rehearse a presentation

▪▪ Learn effective speaking skills that communicate your ideas clearly

▪▪ Learn strategies for remaining calm and focused while speaking

▪▪ The ability to understand and engage your audience

▪▪ Introducing and thanking speakers

••••••••••••

2014 Dates available

Feb Dunedin

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Queenstown

1 day

Feb

Public Speaking Skills for Women

Mar

Apr

May

Jun

Dunedin 17

Invercargill

Jul

Aug

Sep

Oct

Nov 7

Facilitated by

Dr Simone Marshall from Dunedin

Investment

M $ 525.00 + GST NM $ 675.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA109

M $ 525.00 + GST NM $ 675.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA141

••••••••••••

1 day

Report Writing

New

TetraMap® The Nature of Behaviour

••••••••••••

The challenge is knowing how to develop a persuasive and easyto-read document, from mountains of information, which will successfully influence customers and individuals in making the best decision.

This programme has been developed with the aim to

Designed for

3 hours

▪▪ Enable organisations, teams and individuals to work together more productively ▪▪ Raise awareness of self and others ▪▪ Increase collaboration, communication and reduce conflict

Anyone who is required to create reports.

▪▪ Accelerate positive change

Learning outcomes

Designed for

▪▪ Be able to apply the report writing process

TetraMap® is a tool that any business owner, leader or group can use to enhance their understanding of those that they interact with.

▪▪ Win support for your reports through appropriate structure, content and persuasive writing ▪▪ Evaluate the flow of your reports ▪▪ Adapt style and content to match the profile of your reader ▪▪ Be clear and brief without sacrificing impact and comprehension

Learning outcomes ▪▪ Understand your natural communication and behavioural preferences

▪▪ Prepare effective summaries ▪▪ Make the best of your report recommendations and conclusions

▪▪ Engage others using appropriate language and behaviour ▪▪ Understand team dynamics and interdependencies

▪▪ Include relevant graphics to enhance visual impact and understanding

▪▪ Reduce conflict and increase collaboration

▪▪ Take an editing approach that further refines and adds value to your writing

••••••••••••

2014 Dates available

••••••••••••

Feb

2014 Dates available Feb

Communication

▪▪ Succeed in sifting and selecting only important information

By growing that understanding you begin to see what you can do to improve as a leader and how to get the maximum from your day-to-day relationships.

Mar

Dunedin Apr

May

Jun

Dunedin Invercargill

Jul

Aug

Sep

Oct

Nov

Invercargill

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

26 5

22 20

Facilitated by Ashley Burdon from Invercargill

Facilitated by Dr Jim Young from Wellington Investment

Investment M $ 295.00 + GST NM $ 395.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA333

M $ 600.00 + GST NM $ 750.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM187 Contact us to learn more | P 0508 656 757 | E training@osea.org.nz | www.osea.org.nz

1 day

The Art of Minute Taking •••••••••••• A practical programme providing knowledge and understanding of the modern meeting procedures minute/note taking techniques. Designed for Those who either regularly or occasionally are required to accurately record the minutes of a meeting but have never received any formal training in the procedure.

▪▪ Effective record keeping

Learning outcomes

▪▪ Recognise techniques for recording virtual meetings

▪▪ Value the importance of the minute taking role ▪▪ Identify methods to record minutes ▪▪ Match the minute taking style appropriately to meeting requirements

▪▪ Recognise the legal issues relating to minute taking ▪▪ Effective agenda formulation

•••••••••••• 2014 Dates available

▪▪ Understand meeting procedure

Communication

▪▪ Know how to record motions and amendments ▪▪ Utilise appropriate style for in committee minutes

Invercargill

▪▪ Recognise the legal issues relating to minute taking ▪▪ Recognise techniques for recording virtual meetings Learning content ▪▪ Recognise the importance of the meeting taking role ▪▪ Identify the requirements of effective meetings ▪▪ Identify methods to record minutes ▪▪ Identify different types of minute templates and minute styles and at what meetings to use them ▪▪ Effective use of an action points list ▪▪ Write effective minutes -- Determining what needs to be recorded -- Three step approach to recording discussion -- Meeting procedure - recording motions and amendments -- Tips for effective minute writing ▪▪ Recognise the minute style for in committee minutes

Feb Dunedin

••••••••••••

Mar

Apr

May

Jun

Jul

Aug

Facilitated by Robyn Bennett from Blenheim Investment M $ 525.00 + GST NM $ 675.00 + GST

Sep

Oct

Nov

2 days

Think on Your Feet®

•••••••••••• Think on Your Feet® introduces the highly successful “capsules of persuasion” concept, 10 plans to structure your ideas and the ability to communicate with clarity, brevity and impact. It helps improve the communication quality in both impromptu discussion and in formal prepared communication. Designed for Think on Your Feet® is targeted at middle to senior managers, executives, team leaders and people who deal with difficult questions or are put on the spot.

••••••••••••

2014 Dates available

Learning outcomes ▪▪ Give coherent responses to question and answer sessions ▪▪ Effectively communicate and organise yourself under pressure

Feb Dunedin

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

17-18

Invercargill

▪▪ Structure persuasive communications ▪▪ Use six methods for communication analysis

▪▪ Use techniques for listening and identifying underlying hopes and fears ▪▪ Eliminate jargon from your communications

Facilitated by Jim Center from Auckland Investment M $ 1,200.00 + GST NM $ 1,400.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM241

▪▪ Turn nervousness into positive energy

Communication

▪▪ Apply bridging strategies to clarify questions, defuse issues and buy time

▪▪ Improvise through the use of left and right brain activities ▪▪ Use information organisation methods

THE VOICE OF NEW ZEALAND EXPORTERS •••••••••••• Get involved with ExportNZ and expand your horizons

www.exportnz.org.nz

International Speaker Event NZIM Learning and Development invites you to attend our two groundbreaking workshops with

Drs. Peter Glaser and Susan Glaser keenly pragmatic. enormously valuable. thoroughly entertaining.

Based in the United States of America, Drs. Glaser are regarded as international experts in the field of effective organisational communication.

Communication

They have consistently been rated the top speakers at conferences around the world and bring a combined 60 years of award-winning research and field-tested experience to each of their workshops. Drs. Peter and Susan Glaser are authors of three books including the internationally acclaimed book, "Be Quiet, Be Heard: The Paradox of Persuasion." Register today!

Break through Communication

Collaborative Leadership

This workshop offers evidence-based skills to address communication breakdowns that people face in their diverse roles as leader, employee, family member, colleague and friend.

This groundbreaking workshop offers evidence-based skills to create hardwiring teamwork and innovation.

When Where Time

18 February 2014 Dunedin Art Gallery, Dunedin 9.00am to 12.30pm

••••••••••••

20 February 2014 Ascot Park Hotel, Invercargill 9.00am to 12.30pm

Break through Communication

Collaborative Leadership

••••••••••••

Trust is not a prerequisite for communication. It is a byproduct of communication. Yet leaders are often confounded by the complex challenge of confronting communication breakdowns, even when ignoring them stifles the development of strong relationships, quality decision making, high performance teams, and trust.

Most leaders understand that in order to move from good to great, everyone must join together, working as a team to deliver seamless products and services. This means creating an engaged culture where people offer suggestions and input about their work, develop innovative solutions and evolve the next generation of leaders.

Managing conflict constructively means having the challenging conversations necessary to deliver seamless products and service for your organisation or community. This requires an engaged culture where people from all departments have tangible skills and tools to transform conflict into solved problems, strengthened relationships and deepened trust. Only then does conflict become a stimulus for creative problem solving, increased innovation, and the inter-dependent performance required in today’s organisations.

The Glasers utilise their dramatic skills to recreate compelling conflict scenarios directly from the lives of the audience. This program has evolved from three decades of their own published, field-tested research and introduces participants to concrete, tangible skills to ▪▪ Decode the hidden world of non-verbal communication to understand what people are really saying ▪▪ Teach people how their behaviour is a problem without making them feel defensive ▪▪ Convert criticism from defensiveness and blame to insight and agreement ▪▪ Raise difficult issues that simultaneously solve problems and strengthen relationships ▪▪ Transform the organisation’s culture from avoidance to positive engagement ▪▪ Clarify perceptions before making assumptions ▪▪ Create trust through conflict.

This program has evolved from three decades of their own published research, and it reveals the key ingredients that make meetings great and allow individuals with very different opinions to achieve consensus from disagreement. Participants will learn research based skills, protocols and models to ▪▪ Build agreement, coalition, and support from divergent positions

Communication

Even with the best of intentions, many of us communicate automatically, often making blunders that take a toll on our professional and personal lives. The models presented in this workshop offer flexible guidelines with progressive steps that are easily learned, applied, and adapted in order to develop and maintain strong, positive relationships and to actually create trust through conflict.

This can only be accomplished when key leaders learn tangible skills for building consensus and solving problems collaboratively. For the last 39 years Drs. Susan and Peter Glaser have been providing organisations with the primary ingredients that fuel successful dialogue, thoughtful engagement, and creative problem solving.

▪▪ Avoid pitfalls that polarises and torpedo creative thinking ▪▪ Create a meeting climate free from personal attack, wheel spinning, and negativity ▪▪ Facilitate meetings that generate involvement from everyone ▪▪ Implement a model that keeps comments brief, persuasive and on point ▪▪ Apply a five-step problem-solving approach that crafts agreements which convert to action ▪▪ Balance input from the dominating and quiet people ▪▪ Learn when and how to use the three decision-making models: command, consultive, consensus. •••••••••••• Investment M $ 85.00 + GST NM $ 145.00 + GST Group discount | Book 11 - 12th FREE

Training Public + In-House Solutions

Good health and safety systems are essential for all businesses. Employers' offer a wide range of health and safety programmes for business owners, mangers and staff. On-site Advice + Support

We have an experienced in-house health and safety team who are on-hand to help you with your health and safety requirements, including • • • •

Health + Safety

Policy + Information Management

• • • •

Mentoring + Coaching

Health + Safety 24

••••••••••••

Design of health and safety systems Reviewing your health and safety documentation and policies Hazard identification and analysis Pre-audits reviews for ACC Workplace Safety Management programmes Work station, office and wider work activities assessment Practical assistance with on-going health and safety issues in your workplace through discussions and attendance at meetings Development of strategies to deal with health and safety issues, for example, stress, rehabilitation, work related health issues In-house and tailored training solutions plus one-on-one mentoring to build your organisations capability.

In addition, Employers' will host an annual Health and Safety Forum. Employer Briefing Sessions will be held as any Health and Safety changes occur. Please visit www.osea.org.nz for details of upcoming Health and Safety events.

2 days

Health and Safety Representative Training - Stage One •••••••••••• This programme introduces skills and knowledge for somebody who is new to the role of a health and safety representative or who has previously had very little formal training in this area. It covers the basic requirements that must be in place and uses real life experiences to reinforce how to better facilitate their role. Learning content ▪▪ Introduction to workplace health and safety: core concepts -- The problem -- The legislative requirements

••••••••••• 2014 Dates available

▪▪ Employee participation

Feb

-- Responsibility of management, and delegated responsibilities

Invercargill

-- Shared accountabilities – role of a safety committee

Cromwell

▪▪ Good faith in practice

-- Concept of good faith in workplace communication

24-25

Apr

May

Jun

5-6 13-14

28-29

Sep

Oct

Nov

1-2 23-24

19-20 7-8 6-7

7-8

9-10

Facilitated by

▪▪ Role of the health and safety representative

Employers’ Health and Safety Advisor

▪▪ Hazard management

Investment

▪▪ Accident and emergency investigation and reporting

Aug

26-27

Oamaru Queenstown

Jul

▪▪ Workplace health and safety culture: peer support and care

M $ 600.00 + GST NM $ 725.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA23

▪▪ Representatives wider roles: networks and resources

ACC Funding

Learning outcomes ▪▪ Promote management of health and safety issues, through the use of sound hazard management systems and practices ▪▪ Foster good faith communication and co-operation between various work areas/groups ▪▪ Facilitate constructive input from those doing the work, through employee participation processes

Health + Safety

-- Communication issues and concepts: the communications model

Dunedin

Mar

ACC funded investment $165.00 + GST ACC provide funding to specific industries that are identified by their PCU code. This PCU code will be needed to check eligibility for funding of your Health and Safety Representatives. There is no certainty that this funding will continue (any changes in policy will be reflected on our website).

▪▪ Meet the objectives of relevant employment statutes

2 days

Health and Safety Representative Training - Stage Two •••••••••••• You will review and build upon the skills, knowledge and competencies developed in Health and Safety Representative Training - Stage One. The main focus will be on specific hazard identification and control including the use of Approved Codes of Practice, using accident data to identify trends and internal self-assessment or audits, in order to prevent injuries. Learning content ▪▪ Revision of Health and Safety Representative Training Stage One workshop

•••••••••••

▪▪ Gathering and interpreting accident and injury data

2014 Dates available

▪▪ Health and safety management systems internal audit or selfassessment ▪▪ Hazard identification - body mapping, critical health and safety hazards ▪▪ Reading a material safety data sheet (MSDS)

Health + Safety

▪▪ Hazard management - control of specific hazards in your workplace

Mar

Apr

May

Jun

Invercargill

Nov

18-19 3-4

Employers’ Health and Safety Advisor

▪▪ Conduct an internal audit or self-assessment

Oct

23-24

Oamaru

Facilitated by

▪▪ Gather and interpret accident and injury data

Sep

15-16

Cromwell

Queenstown

Aug

15-16

▪▪ Compliance with relevant codes of practice Learning outcomes

Jul

10-11

▪▪ Identifying applicable codes of practice

▪▪ Understand the legal responsibilities of employers and employees in the workplace

Investment M $ 600.00 + GST NM $ 725.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA24 ACC Funding

▪▪ Identify critical health and safety hazards

ACC funded investment $165.00 + GST

▪▪ Comply with relevant codes of practice

ACC provide funding to specific industries that are identified by their PCU code. This PCU code will be needed to check eligibility for funding of your Health and Safety Representatives.

Prerequisite Elected health and safety representatives must have completed Health and Safety Representative Training - Stage One as a prerequisite for this workshop. Although there is no prerequisite for other participants, it is recommended that all participants will have a level of health and safety knowledge similar to that covered in Stage One.

Feb Dunedin

••••••••••••

There is no certainty that this funding will continue (any changes in policy will be reflected on our website).

2 days

Health and Safety Representative Training - Stage Three •••••••••••• This workshop is designed for experienced health and safety representatives and other people involved with health and safety and will advance on the skills and knowledge obtained from the Stage One and Stage Two workshops. Learning content ▪▪ How improvements in health and safety link to productivity ▪▪ Interpreting injury claims information ▪▪ Measuring what matters

••••••••••• 2014 Dates available

▪▪ Calculating the costs of workplace injury ▪▪ Sources of injury information in the workplace

Feb Dunedin

▪▪ The role of the representative in promoting improvements in health and safety

Invercargill

Learning outcomes

Queenstown

▪▪ Develop systems to measure health and safety processes

▪▪ Collate various sources of injury information from within the workplace for reporting purposes ▪▪ Determine injury causal factors from incident reports and provide detailed feedback to health and safety committee meetings for further action ▪▪ Promote improvements within the workplace to reduce costs of workplace injuries Prerequisite Elected health and safety representatives must have completed Health and Safety Representative Training Stage One and Stage Two as a prerequisite for this workshop. Although there is no prerequisite for other participants, it is recommended that all participants will have a level of Health and Safety knowledge similar to that covered in Stage One and Stage Two training.

Apr

May

Jun

Jul

28-29

Aug

Sep

Oct

Nov

13-14 24-25

Cromwell

17-18 Register your interest

Facilitated by Employers’ Health and Safety Advisor Investment M $ 600.00 + GST NM $ 725.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA2 ACC Funding

Health + Safety

▪▪ Identify and report on links to productivity due to improved health and safety practices

Mar

New

3 hours

1 day

Health and Safety Responsibilities for Directors and Senior Executives

Health and Safety Responsibilities for Managers

••••••••••••

This programme provides directors and senior executives with a practical knowledge of their responsibilities to enable them to better understand their duties within the context of the health and safety legislation.

This programme provides managers with a practical knowledge of responsibilities to enable them to better understand their duties within the context of health and safety legislation.

Designed for

This workshop is designed for directors and senior executives.

Employers, managers or anyone with responsibility for others in a workplace.

Learning content

▪▪ State of the Nation including what is happening with Taskforce, Pike River spin-off issues, MBiE involvement

▪▪ How to develop and lead a positive health and safety culture

▪▪ Organisational Safety Culture – management’s role

▪▪ Employer/employee obligations

▪▪ Responsibilities and roles including professional, personal and employees ▪▪ Where should health and safety sit in your business model?

Health + Safety

▪▪ Cost/savings issues connected to health and safety best practice ▪▪ Management of hazards, incidents and injury

▪▪ Legal framework for health and safety ▪▪ Establishment of employee participation ▪▪ Role and duties of health and safety representatives ▪▪ Rehabilitation ▪▪ Contractor management ▪▪ Good faith

▪▪ Modelling, communicating and managing best practice

Learning outcomes

▪▪ Management of contractors on-site

On leaving this programme participants will have a good knowledge of the skills needed to manage health and safety effectively, develop sound internal systems and build the right organisational attitudes and culture.

▪▪ Incident investigation ▪▪ Emergency preparedness and contingency planning return to work, ACC, rehabilitation •••••••••••• Facilitated by

•••••••••••• 2014 Dates available

Employers’ Health and Safety Advisor

Feb

Mar

Apr

May

Investment

Dunedin

M $ 260.00 + GST NM $ 360.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA368

Invercargill

Oamaru

Dates to be confirmed. Register your interest and we will contact you with details once this programme has been added to our 2014 training calendar.

Cromwell

Queenstown

Jun

Jul

Aug

Sep

Oct

Nov

27 10 20

Facilitated by Employers’ Health and Safety Advisor Investment M $ 450.00 + GST NM $ 600.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA25

••••••••••••

1 day

New

½ day

Health and Safety Responsibilities for Team Leaders/Supervisors

Refresher Training for Health and Safety Representatives

••••••••••••

A positive safety culture is important for organisations with a strong safety culture have less accidents and incidents, as everyone’s behaviour is aligned towards the common goal of avoiding harm to people.

This programme will focus on practical activities which will allow participants to apply health and safety theory and concepts in the workplace.

Hazard identification, management strategies and the importance of setting the correct example to staff to maintain a safe workplace is the shared responsibilities of supervisors and team leaders. This workshop will outline the role that supervisory staff have in developing this culture within the context of health and safety legislation.

Designed for This programme is designed to refresh the knowledge of existing health and safety representatives who have previously completed Health and Safety Representative Training - Stage One and Stage Two. Learning outcomes

Designed for

▪▪ The role and functions of the health and safety representative

Supervisors and team leaders with responsibilities for others in a workplace.

▪▪ Hazards management update

Learning content ▪▪ Hazard identification - legal framework

••••••••••••

▪▪ Developing a 'safety' culture

2014 Dates available

▪▪ Communication and motivation for effective safety management

Feb

▪▪ Understanding stress and fatigue

Mar

Apr

May

Dunedin

▪▪ Employee training and supervision

Invercargill

▪▪ Key points for accident investigation

Jun

Jul

Aug

Sep

Oct

Nov

9 9

Queenstown

▪▪ Working with inspectors

Facilitated by

••••••••••••

Employers’ Health and Safety Advisor Investment

2014 Dates available

Dunedin

Health + Safety

▪▪ Update on recent changes and resources

▪▪ Understanding the legal safety requirements

Feb

▪▪ Incident reporting and investigation including root cause analysis

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Invercargill

M $ 260.00 + GST NM $ 360.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA367

Facilitated by Employers’ Health and Safety Advisor Investment M $ 450.00 + GST NM $ 600.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA145

In-House Training Designed to meet your organisational needs Contact us for more information

1 day

Accident and Incident Investigation •••••••••••• This programme will provide you with the opportunity to improve your investigative skills, to gather the facts and objectively assess those facts to arrive at appropriate measures to prevent any further injuries. We will introduce the concept and relevance of developing a “Just Culture” and the consideration of “Human Factors” in the investigation process. Designed for All business owners, managers, supervisors, team leaders, and members of a health and safety committee who are involved in the investigation process after an accident or incident.

••••••••••• 2014 Dates available

Learning content

Mar

Apr

May

Health + Safety

Dunedin

▪▪ What is an accident?

Invercargill

▪▪ How do accidents occur?

Cromwell

▪▪ The investigation process

Queenstown

▪▪ "Just Culture" development using "Human Factor" concepts ▪▪ The objective of the investigation ▪▪ Planning the investigation

Jun

Jul

Aug

Sep

Oct

Nov

8 23

Facilitated by Employers’ Health and Safety Advisor

▪▪ Interviewing techniques

Investment

▪▪ Steps of the investigation

M $ 450.00 + GST NM $ 600.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA143

▪▪ Important areas to focus on ▪▪ Preparing and writing the report ▪▪ Forty helpful questions for the investigator Learning outcomes ▪▪ Identify legal requirements when investigating and reporting accidents and incidents ▪▪ Identify the objectives of an investigation ▪▪ Plan and conduct an objective investigation ▪▪ Define important areas to focus on during all aspects of an investigation ▪▪ Write the report ▪▪ Recommend controls to add to your regular hazard management process

Feb

▪▪ What does the law require?

••••••••••••

½ day

Contractor/Principal Management •••••••••••• A high level of responsibility is placed on principals who engage contractors and sub-contractors by the Health and Safety Employment Act 1992. This programme will assist in clarifying your liability in relation to the labour and services you purchase; it will also assist you to identify the workplace health and safety aspects when engaging contractors. You will be provided with information that will enable you, as the principal or contractor to manage effectively the workplace health and safety requirements when employing contractors. Designed for Any principal responsible for engaging, managing or supervising contractors plus any contractor. If your business is considering contracting out as a future business option you will benefit from attending. Learning content

▪▪ Contract types - health and safety management matrix ▪▪ Preparing a contract - workplace health and safety considerations ▪▪ Assessing a contractor's safety record

▪▪ Know your health and safety responsibilities as a principal or contractor ••••••••••• 2014 Dates available Feb

Mar

Apr

May

Jun

Dunedin Invercargill Queenstown

Employers’ Health and Safety Advisor

Learning outcomes

Oct

Nov

Facilitated by

▪▪ Establishing the health and safety project file

Sep

▪▪ Assessing the contractor's health and safety management plan ▪▪ Reporting by the contractor to the principal

Aug

▪▪ Establishing contractor health and safety documentation ▪▪ Health and safety performance assessment of the contractor

Jul

Health + Safety

▪▪ Duties of principals and persons with control of places of work and associated case law

▪▪ Assess a contractor's health and safety management plan

Investment M $ 260.00 + GST NM $ 360.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA68

▪▪ Prepare a contract with workplace health and safety considerations ▪▪ Conduct health and safety performance assessments on contractors ▪▪ Assess a contractor's safety record ▪▪ Prepare/audit contractor health and safety documentation

½ day

Hazard Management •••••••••••• This programme is designed to take a fresh look at hazard management and think outside your environment. How can you involve the workforce and what are new ways of finding unseen and uncontrolled hazards. This workshop covers aspects surrounding the hazard management process to ensure people understand the requirements of the law and the responsibilities to manage hazards. Designed for Anyone who has responsibility for health and safety processes within their business – owners, managers, leading hands, supervisors, health and safety representatives and employees.

•••••••••••• 2014 Dates available

Learning content

Feb

▪▪ Legislation – what is and isn’t in there

Dunedin

▪▪ Hazard management process

Invercargill

▪▪ Obligations to others in the workplace

Oamaru

Learning outcomes

Mar

Apr

May

Aug

Sep

Oct

Queenstown

Health + Safety

▪▪ Research the law so you are practicing within it

Employers’ Health and Safety Advisor

▪▪ Assess if your workplace health and safety system is working for or against your business

Investment M $ 260.00 + GST NM $ 360.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA96

Business Continuity workshops

Emergency Management Southland, NZ Fire Service and Employers’ are joining forces to provide Business Continuity half-day workshops for business owners and operators. The workshops are designed to help you to create a plan for your business to respond and recover from an adverse event. A Southland specific workbook has been developed to help guide you through much of the planning process.

Nov

Facilitated by

Topics covered will include: ▪▪

What is a Business Continuity Plan (BCP)?

▪▪

What are the most likely risks to Southland?

▪▪

Lessons from Christchurch small business?

▪▪

Assistance to complete your own BCP

To learn more please contact Craig Sinclair, Emergency Management Southland | Phone 03 2115403 ••••••••••••

Jul

▪▪ Re-energise the workplace health and safety process

Business Ready

Jun

New

1 day

Not On Our Patch® A Safety Leadership Programme ••••••••••••

A safety leadership programme to develop and sustain a safe culture and improve health and safety performance. Programme objective Not On My Patch is designed to develop the knowledge, mindset and practices necessary to support effective safety leadership and to develop a strong safety culture where safety and accountability are balanced and where health and safety performance is improved through learning. It provides leaders with an understanding of the importance of effective leadership in developing and sustaining safety culture, as well as the tools and resources to do so. Learning content Not On My Patch modules cover, in varying degrees of detail

▪▪ Understanding the role of leadership in developing and sustaining safety culture ▪▪ Developing the human factor skills (for example, dealing with human error and risk-taking behaviours) to enable better management of unsafe behaviours and the development of a safety culture ▪▪ Reviewing the human, organisational, and safety culture factors key to achieving a zero-harm workplace ▪▪ Exploring the human contribution (i.e. successes and failures) to zero harm in relation to the task, equipment, procedures, environment, and organisation ▪▪ Reviewing the psychological processes that influence the attribution of human success and failure (for example, hindsight bias, the fundamental attribution error, the ‘just world’ hypothesis, and sense-making) ▪▪ Exploring human and organisational fallibility and the importance of taking a systems approach in addressing this fallibility

-- Why people sometimes do seemingly inexplicable things and what can be done about it, and -- The barriers and defences that can protect “imperfect people operating within imperfect organisations” ▪▪ Exploring the principles of ‘just culture’ ▪▪ Demonstrating how a just culture decision model ensures that actions can be dealt with fairly and consistently ▪▪ Developing an awareness of importance of viewing all near misses and incidents are seen as opportunities to learn and improve health and safety. Safety emerges through learning. Not On Our Patch® is a practical programme, but one that builds on the work of noted thinkers such as James Reason, Erik Hollnagel, David Woods, and Sidney Dekker. It uses a variety of learning approaches including organising frameworks, case studies, group discussion, multimedia, and job aids and applies these to common safety challenges in order to test and consolidate understanding of the key concepts.

Health + Safety

▪▪ Understanding and developing the safety mindset and practices required to foster a safety culture where safety and accountability are balanced and where health and safety performance is improved through learning

▪▪ Exploring organising frameworks with which to better understand

••••••••••• 2014 Dates available Feb

Mar

Apr

May

Jun

Jul

Aug

Dunedin

Invercargill

Sep

Oct

Nov

Facilitated by Dr Hillary Bennett and/or Dr Philip Voss from Auckland Investment M $ 600.00 + GST NM $ 750.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA343

New

2 hours

New

½ day

Achieving Work-Life Balance

Building Personal Resilience

••••••••••••

In today’s demanding environment, we are often required to achieve more with fewer resources. With the many demands placed upon them, aspects of their life can become compromised resulting in poor work-life balance. Poor work-life balance can result in frustration, stress and consequently have a negative impact on work performance and overall quality of life.

No two people are exactly alike. Neither are the things that create stress or the way they respond to them. Researchers agree that a certain amount of stress is necessary to maintain vitality and enthusiasm for life. Too much stress, however, can cause health problems, impair performance and reduce overall quality of life.

The challenge is that work-life balance means different things to different people. To achieve work-life balance, you must start by clarifying what it means to you to achieve it.

Health + Wellness

You will identify your unique indicators that suggest you are ‘unbalanced’. Early identification of these indicators enables a strategy to be implemented sooner, which enhances the likelihood for success. Finally, you will identify personal and practical strategies that will enhance your ability to achieve the ideal work-life balance for you.

Our ability to manage stress depends on how resilient we are. That is, our ability to adapt or bounce back after a disappointment. If our resilient natures are not utilised, the often relentless pressures will wear us down, hurt us physically and mentally or burn us out. Put in practice, however, and it will buoy us during setbacks or times of difficulty, and bring us health and personal vitality throughout our lives.

••••••••••••

This Building Personal Resilience workshop is designed to look at resilience from a holistic perspective to provide participants with the opportunity to identify practical strategies to enhance their resilience thus putting them in the best position to manage their sources of stress as effectively as they can.

2014 Dates available

Feb

Mar

Apr

May

Jun

Dunedin Invercargill

Jul

Aug

Sep

Oct

Nov

••••••••••••

27 3

Facilitated by Paula McGill from Christchurch Investment M $ 150.00 + GST NM $ 185.00 + GST

2014 Dates available Feb

Mar

Apr

May

Dunedin Invercargill

Jun

Jul

Aug

Sep

Oct

Nov

8 12

Facilitated by Paula McGill from Christchurch Investment M $ 260.00 + GST NM $ 360.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA352

••••••••••••

New

1 hour

New

1 day

Energise Presentation

The Challenge of Change Resilience

••••••••••••

Time is a constant for us all – individual energy, and subsequent engagement, is the key variable. Energise will provide you with a better understanding of natural energy fluctuations and how to use this understanding to maximise your productivity and performance, both inside and outside of the workplace.

Conventional stress management programmes are commonly based on the view that life-events like moving house or changing jobs are the cause of stress. If anyone moves house we automatically assume they must be stressed, but if events are inherently stressful then stress becomes inevitable – how many of the things that occur in your life can you avoid?

•••••••••••• 2014 Dates available Feb

Mar

Apr

May

Jun

Jul

Dunedin

Aug

Sep

Oct

Nov

Invercargill

Sleep Smarter Presentation ••••••••••••

Like eating and breathing, sleep is an absolute necessity to life. Often we do not appreciate the benefits of a good night’s sleep until we suffer a bad night’s slumber. The quality of our sleep affects our physical, emotional and psychological wellbeing. You will identify practical strategies to assist in optimising your own sleeping habits, which if implemented, will assist in improving energy and enthusiasm. ••••••••••••

2014 Dates available Feb

Mar

Apr

May

Dunedin

Invercargill

Jun

Jul

Aug

Sep

Oct

Nov

Facilitated by

2014 Dates available Mar

Dr. Derek Roger from Banks Peninsula Apr

May

Jun

Dunedin Invercargill

••••••••••••

Health + Wellness

This programme offers a unique and revolutionary alternative view that focuses on resilience rather than stress, and the principle is that resilient people don’t get stressed. Based on a solid foundation of internationally-recognised research, the Challenge of Change Resilience programme is extremely practical and has been shown to provide significant benefits for participants, both professionally and personally.

Feb

Stress is how you react to the event, not the event itself, and you have a choice whether you get stressed or not. People also assume that ‘a bit of stress is good for you’, but if you ask how they feel when they’re stressed, the answer is usually miserable and upset. There is no such thing as good stress.

Jul 8

Aug

Sep

Oct

Nov

Investment M $ 700.00 + GST NM $ 850.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM344

Facilitated by Paula McGill from Christchurch Investment M $ 80.00 + GST NM $ 100.00 + GST Contact us to learn more | P 0508 656 757 | E training@osea.org.nz | www.osea.org.nz

Training Public + In-House Solutions

Committed to providing members with the best possible result, our employment lawyers and advisors are highly experienced in all areas of employment law including Employment Advice + Support

Human Resources + Employment Law

▪▪ ▪▪ ▪▪ ▪▪ ▪▪ ▪▪ Employment + HR Policy Management

▪▪ ▪▪ ▪▪ ▪▪

Terms of employment, negotiation of and employment agreements Holidays and leave Payroll and KiwiSaver Performance and disciplinary Terminating employment (redundancy, restructuring, performance and capability) Representation at Mediation, the Employment Relations Authority and Employment Court; ACC reviews and appeals; Health and Safety prosecutions, and at Human Rights and Privacy Tribunal Hearings Bullying, sexual harassment, dishonesty or theft Understanding good faith in the employment relationship Remuneration (including Wage and Salary survey) Flexible working legislation

Human Resources Mediation + Representation

▪▪ ▪▪ ▪▪ ▪▪

Recruitment and induction Job Descriptions Performance management and appraisals Exit strategy

Training ▪▪ Public and in-house training workshops, and ▪▪ One-on-one coaching to build your organisations capability. Typically one-off calls of up to 15 minutes in length are FREE. Member-discounted rates will normally apply for longer calls.

Employment Law 36

••••••••••••

½ day

Bullying in the Workplace •••••••••••• Workplace bullying is a concern for all organisations. It is not a new concept, nor, unfortunately, does it seem to be going away. There is however, a growing awareness of the effects bullying behaviour can have on individuals and organisations. Bullying can affect health, reduce productivity, drain resources, and have legal implications for the employer and managers. Designed for All employers and employees. It is especially beneficial to managers operating at all levels of seniority, because behaviours change quicker and for the long-term if the ‘buy-in’ is from the top down.

•••••••••••• 2014 Dates available Feb Dunedin

▪▪ What is workplace bullying?

Invercargill

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

▪▪ If there is no bullying in your workplace, how are you going to keep it that way?

Employers' Legal Advisor

▪▪ Responsibilities of employers and employees in having a safe, supportive and bully-free environment

M $ 260.00 + GST NM $ 360.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA103

Human Resources + Employment Law

Learning content

▪▪ Identify whether bullying is currently present in your workplace and what to do about it

Facilitated by Investment

Learning outcomes ▪▪ Increase awareness of what bullying is and what it is not ▪▪ Identify ways to provide a safe and supportive workplace ▪▪ Learn tools that assist in identifying bullying behaviour and how to make changes ▪▪ Learn tools that will support the person(s) targeted by bullies ▪▪ Learn tools to help the bully identify that their behaviour is unacceptable and how to change those behaviours ▪▪ Learn tools for the organisation to obtain and maintain a bullyfree environment ▪▪ Identify the responsibilities that employers and employees have under current legislation

New

1 day

Carrying out Structured Investigations •••••••••••• Designed for Human resource practitioners, managers, supervisors and those who are involved in carrying out investigations into misconduct, bullying and harassment, public complaints and health and safety. Learning outcomes ▪▪ Understanding legal obligations and relevant documents ▪▪ Understanding the stages of an investigation ▪▪ The role of an investigator

▪▪ Note taking and privacy ▪▪ Writing investigation reports ▪▪ Common mistakes •••••••••••• 2014 Dates available Feb

▪▪ Planning and preparing to investigate

Human Resources + Employment Law

▪▪ Evidence gathering and interview skills ▪▪ Analysis and report writing

Dunedin

Mar

Apr

Invercargill

Facilitated by

▪▪ Legal Considerations – good faith, justification test, rights of natural justice, protected disclosures

Jan Samuel from Dunedin

▪▪ Evidence – types, weight and credibility ▪▪ Relevant policies and procedures

Jun

Jul

Aug

Sep

Oct

Nov

Learning content

▪▪ Standards of proof and reasons for investigating

May

Investment M $ 525.00 + GST NM $ 675.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA349

▪▪ Stages of an investigation ▪▪ Planning and preparation ▪▪ Interviewing techniques and principles ▪▪ Analysis of evidence

national employers wage & salary

| SURVEY

▪▪ Participation is available to both member and non-member organisations ▪▪ Reports are updated weekly to provide you with the latest salaries, benefits and conditions Visit our website for details and to participate www.nzsalarysurvey.co.nz 38

••••••••••••

Qual

2 days

Human Resource Management

•••••••••••• This programme provides a sound practical understanding of the key components of human resources whilst at the same time enabling the participant to understand how to generate added business value. The first day is focused on Operational Human Resource Management and the second day is split with the first half working through Strategic Human Resource Management and the second half on Human Resource legislation. Learning outcomes This programme is designed to stretch the boundaries on common management thinking and is designed to be challenging and interactive.

By achieving the key areas of this programme, participants will be able to identify with these key areas ▪▪ Operational Human Resource

Can be completed as a stand alone programme or as part of the NZIM Diploma in Management - Level 5 and/or NZIM Diploma in Management (Advanced) - Level 6. •••••••••••• 2014 Dates available Feb Dunedin

Mar

Apr

Invercargill

-- Job design

Facilitated by

-- Job evaluation

Jan Alley from Auckland

-- Recruitment -- Induction -- Performance management -- Remuneration and benefits

May

Jun

Jul

Aug

Sep

Oct

Nov

20-21 Register your interest

Investment M $ 1,600.00 + GST NM $ 1,800.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM214

Human Resources + Employment Law

You will learn through presentations, simulations, group problem-solving exercises, and a self initiated project. You will be encouraged to participate, debate, develop creative ideas, test your judgment, defend your opinions so that you will develop confidence to transform knowledge and inspiration into winning performance.

Study pathway

-- Training and development ▪▪ Strategic Human Resource -- Organisational change -- Cultural management ▪▪ Human Resource legislation -- Understand New Zealand legislation requirements of employment

½ day

Introduction to Employment Law

Payroll - Calculating Holiday Pay and Wages

••••••••••••

This programme will help you, as an employer, understand aspects of employment legislation and build mutual trust in employment relationships.

This practical programme will help participants understand and practise essential payroll calculations.

Designed for Managers, supervisors, employee representatives, and team leaders. Also people who are presently, or will be, in a position to influence employment practices in their workplace. ▪▪ The principles of good faith in employment relationships

Human Resources + Employment Law

▪▪ Employer/employee rights

Learning content ▪▪ Annual holidays ▪▪ Public holidays ▪▪ Bereavement leave

▪▪ Parental leave entitlements ▪▪ Discrimination provisions under the Human Rights Act 1993 Learning outcomes

Fully worked examples covering a range of different situations will be provided that can then be applied back in the workplace. Learning outcomes

▪▪ Understand the aspects of employment legislation

▪▪ Understand New Zealand employment legislation relating to payroll

▪▪ Foster good faith behaviour to grow your businesses ▪▪ Ensure your employees have a fair understanding of employment legislation ▪▪ Understand aspects of best practice with interactions with employees ••••••••••••

▪▪ Have a sound understanding of employees’ leave entitlements, and how to calculate them ▪▪ Understand the relationship between annual holidays and other leave ••••••••••••

2014 Dates available Mar

2014 Dates available Apr

Dunedin Invercargill

Payroll practitioners who want to improve their understanding of the provisions of the Holidays Act 2003.

▪▪ Sick leave

▪▪ Holiday entitlements

Feb

Designed for

Entitlement and calculations for

Learning content

May

Jun

Jul

Aug

Sep

Oct

Nov

1 28

Facilitated by

½ day

Feb

Mar

Apr

Invercargill

Jun

Jul

Aug

Sep

Oct

Nov

4 24

Queenstown

Employers' Legal Advisor

Facilitated by

Investment

Employers' Legal Advisor

M $ 260.00 + GST NM $ 360.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA160

Investment

••••••••••••

May

Dunedin

M $ 260.00 + GST NM $ 360.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA38

1 day

Performance, Discipline + Procedural Fairness •••••••••••• To ensure that all levels of management understand the distinction between performance and disciplinary issues and they observe the rules of procedural fairness at all stages of the disciplinary procedure. In the event of a dismissal being challenged through a personal grievance, substantial emphasis is placed on employers proving not only that the dismissal is justifiable but more particularly that the employer’s handling of the case is procedurally fair. Notwithstanding the fact you may have grounds to dismiss, a procedural defect may destroy your case, it is important that all employers understand their responsibilities. Designed for Employers, managers, supervisors and people responsible for managing staff performance, discipline, issuing warnings, and ultimately, notice of termination of employment.

••••••••••••

Learning content

Feb

▪▪ The importance of written applications for employment

Dunedin

▪▪ The importance of setting and maintaining standards

Invercargill

▪▪ Is it performance or discipline? ▪▪ Procedural fairness - recent case law ▪▪ The personal grievance procedure and definitions

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

16 7

Facilitated by Employers' Legal Advisor

-- Unjustifiable dismissal/action

Investment

-- Discrimination and sexual harassment

M $ 450.00 + GST NM $ 600.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA102

▪▪ The development and application of rules of conduct and performance ▪▪ Systematic approach to verbal and written warnings ▪▪ Termination by reason of

Human Resources + Employment Law

2014 Dates available

-- Frustration/ sickness/injury/non work activities -- Resignation versus dismissal Learning outcomes ▪▪ Develop and apply rules of conduct and performance ▪▪ Provide a systematic approach to verbal and written warnings ▪▪ Ensure procedural fairness guidelines are clear and observed at all times

In-House Training Designed to meet your organisational needs Contact us for more information

1 day

Recruitment + Selection

Restructuring + Redundancy

••••••••••••

Designed for

Even in the most genuine cases of business restructuring and/or resulting redundancies, the potential for fall out from incorrect or insufficient process is huge. Recent case law has further refined the process requirements for employers, and this workshop will help you understand the key principles.

Managers, supervisors/team leaders who are responsible for the recruitment and selection of employees. Learning outcomes ▪▪ How to effectively recruit and select employees by following best practice procedures

Designed for

▪▪ How to reduce the risk of making the wrong selection decision

All employers, managers and human resource advisors involved in restructuring within a workplace.

▪▪ How to manage your employer profile

Learning content

▪▪ Understanding the benefits of using assessments

Human Resources + Employment Law

▪▪ Why restructure?

▪▪ Understanding how e-recruitment systems work

▪▪ Legal framework and principles

Learning content

▪▪ The planning phase

▪▪ Key steps ▪▪ Potential costs/risks

▪▪ Consultation - what is it, why do it, and how to make it worthwhile

▪▪ Employer profile

▪▪ The process - common pitfalls for employers

▪▪ Position descriptions

▪▪ Effective selection process for redundancy

▪▪ Advertising

▪▪ Assisting employees to cope with change

▪▪ Interviewing and use of questionnaires

▪▪ Communicating the changes

▪▪ Reference checking, assessments and testing

▪▪ Recent case law

▪▪ Using agencies

▪▪ E-recruitment systems ▪▪ Staff induction

••••••••••••

2014 Dates available Feb

Mar

Apr

Dunedin

May

Jun

Jul

Aug

Sep

Oct

Nov

Mar

Dunedin

Invercargill

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Facilitated by

Employers' Legal Advisor

Kate Logan from Dunedin

Investment

M $ 260.00 + GST NM $ 360.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA277

M $ 525.00 + GST NM $ 675.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA120

½ day

••••••••••••

1 ½ hours 1

Learning@Lunch Privacy is Good for Business

Trial + Probation Periods

••••••••••••

Collecting and using information about people is an everyday part of doing business. Keeping that information safe and secure should be too. Knowing and understanding the requirements around information privacy and following some simple rules will help you to protect your customers, staff, contractors and suppliers and ultimately your business reputation.

Changes in legislation in 2010 means that there is a clear distinction between a trial and probation period.

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Dunedin

Nov 3

Invercargill

Come and learn about your options for new employees and the requirements to implement these options.

Feb

Mar

Apr

May

Jun

Jul

Aug

Dunedin

Sep

Oct

Nov

Invercargill

Parental Leave

Warnings

••••••••••••

Are you confused about the five different types of parental leave which your employees', both male and female, may be entitled to?

Employers may want to formally warn employees for any number of reasons.

Are you clear about what your legal obligations actually are in respect of parental leave and what parental leave is paid and what is unpaid?

For an employer to be able to rely on a warning, employment law requires following a certain process, especially if you may want to dismiss the employee later if their behaviour does not improve.

This session will be a useful refresher about the Parental Leave and Employment Protection Act 1987 and its implications.

Come along and get a feel for good management practice and some of the obligations the law may impose on you when you want to issue an employee with a formal warning.

Feb Dunedin Invercargill

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Feb Dunedin

Invercargill

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Human Resources + Employment Law

Come and learn about your responsibilities as an employer and take away some simple tools to begin developing compliance in your organisation

All employers are now able to make use of the “grievance free” trial period however, there are some limitations on its use and some very clear procedural guidelines to be followed to ensure that such a clause can be relied on when a relationship does not work out.

Nov

12 10

Investment M $ 69.00 + GST NM $ 99.00 + GST NZTE Registered Contact us to learn more | P 0508 656 757 | E training@osea.org.nz | www.osea.org.nz

1 day

Basics of People Leadership •••••••••••• The Basics of People Leadership is an introduction for potential and current leaders that need to get a realistic understanding of what is expected from their team members and their own managers. It discusses the importance of communication, clear expectations and honesty in the working relationship and encourages self reflection of participants behaviours. Designed for Any current or potential leaders of people. Learning content ▪▪ What makes a good leader? ▪▪ Delegation ▪▪ Dealing with conflict ▪▪ The importance of self-awareness

Leadership Development

▪▪ Setting values and establishing behaviours

•••••••••••• 2014 Dates available Feb

Mar

Apr

Invercargill Queenstown

Kate Logan from Dunedin

▪▪ Setting your people up for success

Aug

Sep

M $ 525.00 + GST NM $ 675.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA146

▪▪ Understanding what leadership is ▪▪ To reflect on your own personal style and the impact on your team ▪▪ How to set realistic expectations with your team

Become a member Our vision, your success Contact us for a membership pack

••••••••••••

Nov

Investment

Learning outcomes

▪▪ To better understand what is expected from you as a leader

Oct

Facilitated by

▪▪ High performance teams

Jul

▪▪ How to influence your people ▪▪ Coaching skills

Jun

▪▪ Communicating performance expectations ▪▪ Walking the talk

May

Dunedin

3 days

Four Quadrant Leadership®

•••••••••••• Developed by Wilfred Jarvis, Four Quadrant Leadership is a comprehensive leadership system used in thousands of organisations around the world. It introduces the core concepts and develops essential leadership skills for managers and leaders. Programme objective The principles and practices of Four Quadrant Leadership are founded on centuries of accumulated evidence from history, philosophy, science, ethics, knowledge and wisdom. When these principles are being constantly demonstrated, competent managers can become excellent leaders. This practical system focuses on leader/colleague relationships, leadership principles and practical application in the work place.

Learning outcomes

▪▪ Leadership strategies analysis ▪▪ Estimating and increasing your personal resources to manage stress This programme extends over three intensive and stimulating days. Participants are challenged to examine the effectiveness of their current leadership approaches from both a theoretical and practical perspective. Participants will receive comprehensive notes, questionnaires and other related programme material. •••••••••••• 2014 Dates available

▪▪ Understand the differences between leading and managing ▪▪ Accurately assess a colleagues’ task efficiency for any given task ▪▪ Lead your team to increased productivity, profitability and commitment to continuous improvement ▪▪ Effectively set goals and allocate tasks ▪▪ Enhance your techniques for monitoring, supervising, delegating, coaching and counselling

Feb

Mar

Apr

May

Dunedin Invercargill

Jun

Jul

Aug

Sep

Oct

Nov

21-23 17-19

3-5

Facilitated by Robin Rawson from Christchurch

▪▪ Obtain team commitment to achieving goals

Investment

▪▪ Implement performance reviews more effectively

M $ 1,400.00 + GST NM $ 1,750.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM165

Learning content ▪▪ Distinctions between managing and leading

Not-for-profit scholarship

▪▪ The characteristics of your best and worst leaders

NZIM Invercargill branch will annually sponsor two individuals to attend Four Quadrant Leadership programme. The objective of this initiative is to allow the principles and practices of Four Quadrant Leadership to be shared with those who work in the not-for-profit sector. Contact us to learn more.

▪▪ The empathy triangle ▪▪ Calculating job efficiency ▪▪ The techniques of Four Quadrant Leadership

Leadership Development

Improve your leadership skills and the effectiveness of your colleagues. Inspire your people by expanding your own levels of personal satisfaction and co-operation.

▪▪ The credentials and characteristics of effective leaders

▪▪ Using Four Quadrant Leadership with your colleagues and family ▪▪ Facts and fallacies about human energies ▪▪ Leader-colleague relationships ▪▪ Diagnosing performance

2 days

Leadership for Women

•••••••••••• Leadership for Women is an intensive and dynamic programme designed to help participants become more effective leaders through integrating up-to-date principles, skills and tools with deep personal development work. The objective is for participants to leave with an expanded sense of their own potential and the confidence to “step up” to the level of leadership they aspire to. Designed for This programme is relevant to all team leaders, managers, business owners, those with leadership roles in the community and/or those aspiring towards leadership. It is also relevant to those who have no direct responsibility for others, but simply want to develop confidence and expertise in managing themselves, relationships, and workplace dynamics.

Leadership Development

Learning content ▪▪ Understanding leadership -- Defining leadership -- Leadership styles - your preference and what drives that -- Adapting your leadership style as your team progresses -- Authentic Leadership research results -- Learning and applying the four “biggies” of Authentic Leadership – being centered, open, real, effortless -- Integrating the skills of management and leadership for maximum effectiveness

-- Exploring what calls you, and what will unleash you to be your best -- Developing a purpose worthy of who you are -- Building the courage to put yourself in service of your highest purpose, and inspire others to do the same -- Devising action steps and a support plan to achieve this ▪▪ Advanced skills in communication and conflict resolution ▪▪ Helpful tools to take away For full learning contact please contact us. •••••••••••• 2014 Dates available Feb

-- Creating high performance and high commitment

Dunedin

-- Why the “soft stuff” (personal and interpersonal) is more important than the “hard stuff” (operational and structural)

Invercargill

-- Implications for managing change -- 10 steps towards managing change successfully ▪▪ Developing your innate leadership capability -- Understanding your personal power and where it comes from -- The importance of being able to access and listen to your core -- Becoming a more effortless and influential leader by trusting your core, and leading “from the inside out” -- Peeling the Onion - an exercise to reveal what drives you, and what holds you back

-- Harnessing both your strengths, and your “weaknesses” for greater energy and effectiveness

••••••••••••

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

10-11 18-19

Facilitated by Robyn Wynne-Lewis from Hawkes Bay Investment M $ 1,250.00 + GST NM $ 1,475.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA236

2 days

Leadership in Action

•••••••••••• Leadership in Action is a personalised two-day leadership programme, which begins with a personal leadership evaluation, provides learning of the key components of successful leadership, gives you a toolbox for your on-going leadership development and a leadership development plan to take back to the workplace. It also offers personalised coaching during the programme and on line follow up and support. Designed for This programme is designed for mid career leaders from all sectors who are in a leadership role. It will appeal to those taking on increased leadership responsibilities, those confronting change, those with particular leadership challenges and to those who just want to be better leaders.

▪▪ Learning to listen – the basis of real conversations ▪▪ The questioner/ judger choice ▪▪ Interconnecting leadership and management ▪▪ Leadership in a governance environment

Learning outcomes

▪▪ Managing change

▪▪ You will have a deeper insight into yourself as a leader and of the way that others perceive you

▪▪ Maintaining balance •••••••••••• 2014 Dates available

▪▪ You will take away a toolbox and a plan for guidance on your on-going leadership journey

Dunedin

Learning content

Invercargill

The programme involves an initial leadership evaluation, undertaken before programme begins. This will provide some of the input for development of a personalised leadership plan. During the two-days, you will hear the stories of the leadership journeys and challenges of others. You will gain an understanding of the key pillars of good leadership and how to create organisations in which leaders can thrive. In particular, you will get to understand the components of the Kouzes and Posner “Five Practices Exemplary Leadership Model”; how to model the way, inspire a shared vision, challenge the process, enable others to act and encourage the heart.

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

9-10 Register your interest

Leadership Development

▪▪ You will have an understanding of how to create the right environment for leadership and you will have a better understanding of your own leadership development opportunities and how to deal with them

▪▪ Dealing with difficult leadership situations

Facilitated by Jo Brosnahan from Auckland Investment M $ 1,600.00 + GST NM $ 1,800.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM319

You will learn some of the tools that will assist you in your quest to understand yourself as a leader and to put your leadership into practice in the workplace, including ▪▪ The importance of emotional intelligence (EQ) and its effect on leadership styles ▪▪ The importance of values

Qual

18 days

NZIM Diploma in Management (Advanced) - Level 6

Qual

2 days

Change Management

••••••••••••

Offered in partnership with NZIM Inc.

This Change Management programme offers solutions for organisations who aim to manage successful change in today's workplace environment through contemplating change, minimising risks when planning change and successfully implementing change.

The NZIM Diploma in Management (Advanced) - Level 6 is an innovative, comprehensive programme designed to extend and develop the potential of key managers and leaders within an organisation.

Designed for

Leadership Development

This programme is the highest level NZIM qualification currently available. Participants who have previously completed the NZIM Diploma in Management - Level 5 are able to cross-credit some papers to this programme.

Middle to senior managers and human resource managers involved in strategy, planning or implementing change. Also ideal for those in a project management role.

The NZIM Diploma in Management Advanced - Level 6 is made up of eight modules in total that collectively make up the required credits for achievement

▪▪ Demonstrate knowledge of change management

▪▪ Leadership ▪▪ Applied Management ▪▪ Strategic Management ▪▪ Operational Management ▪▪ Change Management ▪▪ Human Resource Management ▪▪ Health and Safety Management

Learning outcomes ▪▪ Explain why change may be necessary in a business operation with reference to both external and internal forces ▪▪ Describe factors that will influence the way individuals and or groups respond to change and the reasons for their influence ▪▪ Describe and evaluate standard approaches to change, including incremental and deliberate change ▪▪ Describe and evaluate models of actively managing a change process effectively, including the role of a change agent

▪▪ Marketing, Planning and Control

▪▪ Develop strategies to enable organisations and people to overcome resistance and embrace change in a positive light

••••••••••••

▪▪ Analyse an actual change process within an organisation and evaluate its effectiveness in meeting its goals

Investment

Study pathway

M $ 9,500.00 + GST NM $ 10,500.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM209

Can be completed as a stand alone programme or part of the NZIM Diploma in Management (Advanced) - Level 6 •••••••••••• 2014 Dates available Feb

Mar

Apr

May

Invercargill

Jun

Jul

Aug

Sep

Oct

Nov

14-15

Facilitated by Cindy Lincoln from Auckland Investment M $ 1,600.00 + GST NM $ 1,800.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM215 48

••••••••••••

Qual

2 days

Strategic Management

•••••••••••• This programme is designed for established managers looking to develop their skills in the area of strategic business planning and management in today's diverse and challenging workplace environment. The purpose of the programme is to provide knowledge and skills to be able to plan and implement effective strategic management. Learning outcomes ▪▪ Demonstrate knowledge of the principles of strategic management and a range of strategic management tools ▪▪ Conduct a strategic analysis of a business with reference to the external and internal environments of the organisation ▪▪ Develop a range of strategic options for the business and choose the best strategy for the business to adopt them

▪▪ Develop a plan for achieving support and buy-in from relevant stakeholders of the organisation ▪▪ Develop an oral and written report to present to relevant management on the strategic plan ▪▪ Reflect on their personal learning during the process by starting and maintaining a reflective journal

Can be completed as a stand alone programme or part of the NZIM Diploma in Management (Advanced) - Level 6 •••••••••••• 2014 Dates available

M $ 1,600.00 + GST NM $ 1,800.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM242

Leadership Development

▪▪ Develop an implementation plan for the chosen strategy showing how the strategy will be translated into actions or tasks

Study pathway

Feb

Mar

Apr

May

Dunedin

Jun

Jul

Aug

Sep

Oct

Nov

5-6

Facilitated by Richard Millar from Auckland Investment

New

½ day

Essential Skills for the In-House Trainer

••••••••••••

This programme will focus on developing the skills of those responsible for training within the organisation. Whether its inductions, health and safety or procedural training, this programme will enable you to deliver engaging, compelling and meaningful training that will ensure the training is applied back on the job!

Offered in partnership with NZIM Inc.

Designed for ▪▪ Business owners, manager's and supervisors

8 days

National Certificate in Adult Education and Training - Level 4

The National Certificate in Adult Education and Training - Level 4 is a qualification for people delivering or assessing adult education and training. The National Certificate in Adult Education and Training - Level 4 has two compulsory* modules and one elective module that collectively make up the required credits for achievement ▪▪ Train the Trainer* -- Unit standards: 7091, 7096, 19444

▪▪ Health and Safety officers and committee members ▪▪ Anyone responsible for training in the workplace

Learning + Development

Learning outcomes

▪▪ Needs Analysis and Programme Design* -- Unit standards: 7105, 7093

▪▪ Build comfortable rapport with participants and get buy-in from the beginning

▪▪ Facilitation Skills -- Unit standard: 7097

▪▪ Deliver content logically and simply in an easy-to-understand fashion

▪▪ Workplace Assessment -- Unit standard: 4098, 11281

▪▪ Orchestrate the optimum environment for your training ▪▪ Use and combine audio and visual aids to utilise more senses

This qualification is also available to be run as an in-company training programme for your business.

▪▪ Choose creative delivery formats for 'dry' material

Investment

▪▪ Plan and design seamless, multi-sensory training that will have lasting impact Contact us for learning content. •••••••••••• 2014 Dates available Feb

Mar

Apr

May

Jun

Jul

Dunedin Invercargill Cromwell

Aug

Sep

Oct

Nov

16 10 Register your interest

Facilitated by Judy Currie, Employers' Investment M $ 260.00 + GST NM $ 360.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA363

Qual

••••••••••••

M $ 4,500.00 + GST NM $ 5,500.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM272

Qual

2 days

Facilitation Skills

Qual

4 days

Train the Trainer

••••••••••••

The facilitator has a role to lead, question, define, challenge and navigate the group to solutions that are better than the sum of the individuals. Facilitation Skills is an essential programme to ensure you are maximising the performance of the team.

Developing training programmes that use methods and techniques to accommodate different learner styles is essential to developing people.

Designed for From functional, project or workshop managers to leaders of senior business teams. Learning outcomes ▪▪ Prepare for a successful facilitation process ▪▪ Choose appropriate facilitation techniques based on the group and the subject

Learning outcomes You will be encouraged to participate, debate, develop creative ideas and practice so that you will develop confidence to transform knowledge and inspiration into winning performance. By achieving the key areas of this programme, participants will be able to

▪▪ Use appropriate communication skills

▪▪ Stimulate learning

▪▪ Choose the appropriate leadership and managerial competencies to facilitate effectively

▪▪ Plan and design training ▪▪ Conduct an effective training intervention

▪▪ Handle common facilitation problems

▪▪ Evaluate the effectiveness of your training through feedback

▪▪ Identify appropriate strategies for dealing with actual and potential conflict within the group

For full learning outcomes please contact us.

▪▪ Choose an effective decision making process

••••••••••••

▪▪ Gain participant commitment to outcomes Study pathway Can be completed as a stand alone programme or part of the National Certificate in Adult Education and Training - Level 4 •••••••••••• Facilitated by Una Ryan from Auckland Investment

Learning + Development

▪▪ Understand how groups work and the impact this has on successful facilitation

Train the Trainer is designed to create effective, results-orientated trainers and facilitators. If you need to develop the skills to drive organisational learning and development, this programme is invaluable.

Facilitated by Una Ryan from Auckland Investment M $ 1,800.00 + GST NM $ 2,200.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM275 Register your interest Dates to be confirmed. Register your interest and we will contact you with details once this programme has been added to our 2014 training calendar.

M $ 1,200.00 + GST NM $ 1,400.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM274 Register your interest Dates to be confirmed. Register your interest and we will contact you with details once this programme has been added to our 2014 training calendar. Contact us to learn more | P 0508 656 757 | E training@osea.org.nz | www.osea.org.nz

1 day

Confidently Manage the Performance of Your Team

•••••••••••• This training programme will visit performance management principles and allow plenty of practise time for having performance based conversations about real issues that you are currently trying to tackle with your team members. We’ll be mindful of the importance of keeping working relationships with our team members in tact whilst dealing with performance issues. The opportunity to spend a good part of the day practising (using simple tools) will greatly build your confidence. Designed for This programme is essential for all people in management and leadership positions.

••••••••••••

Learning content

2014 Dates available

Managing People + Teams

▪▪ Why is it so important to manage performance on a day to day basis?

Dunedin

▪▪ Reasons why performance may slip

Invercargill

▪▪ Ensuring you have set your expectations for performance as clearly as possible ▪▪ Ensuring your team have what they need to perform to your expectation ▪▪ Ensuring you are giving feedback about your team’s performance (the good and the bad) in a way that is timely, specific and useful

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Facilitated by Merv Johnston from Christchurch Investment M $ 600.00 + GST NM $ 750.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM297

▪▪ Practise how to tackle the hard conversations about performance using a simple discussion aid

▪▪ The legal bit! Making sure we tackle poor performance correctly as per NZ Employment legislation.

Preventing Internal Fraud In a Small Business Learning@Lunch - 19 March, Dunedin Contact us for more information

••••••••••••

Nov

▪▪ Taking a different approach for performance on a “task” versus performance on “behaviour” (training vs. coaching approach)

Oct

1 day

Effective Use of Time

New

Employee Engagement

••••••••••••

This programme will equip you with effective tools and techniques to maximise your time and productivity.

This programme is outputs focused, has a practical approach and aims to encourage participants to develop a greater understanding of 'what engagement is' and 'why it matters'.

Designed for Anybody seeking skills and strategies to enable them to increase productivity from time. Learning outcomes

There is a strong emphasis on organisational culture, role of managers and leaders, engagement enablers and engagement inhibitors. Designed for

▪▪ Develop a work/life balance strategy

This programme has been designed specifically for managers and leaders at all levels and builds upon good people management practices.

▪▪ Prioritise work on a daily/weekly basis ▪▪ Match priorities with those of supervisors/partners ▪▪ Negotiate priorities and assert own position

Learning outcomes

▪▪ Successfully plan work and workflows ▪▪ Minimise workplace interruptions and distractions

On completion participants will have gained an understanding of contemporary employee engagement theories including ▪▪ Understanding of employee engagement enablers and how they can be used to create a culture where employees become engaged

▪▪ Implement a strategy to manage time effectively Learning content

▪▪ Understanding of the link between engaged employees and performance outputs

▪▪ Managing yourself, others and your work ▪▪ Overcoming procrastination

▪▪ Understanding of the link between management and leadership behaviour and employee engagement

▪▪ Establishing priorities ▪▪ Planning and organising

▪▪ Understanding of employee engagement inhibitors and impact on the morale of individuals, groups and performance outputs

▪▪ Effective work practices ▪▪ Dealing with interruptions and distractions

••••••••••••

2014 Dates available

Dunedin

Managing People + Teams

▪▪ Develop a strategy to attain greater personal productivity

Feb

1 day

Mar

Feb Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Invercargill

Mar

Apr

Dunedin Invercargill

May

Jun

Jul

Aug

Sep

Oct

Nov

8 4

Facilitated by Reg Garters from Christchurch Investment M $ 600.00 + GST NM $ 750.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM169

Facilitated by Liz Gordon from Dunedin Investment M $ 525.00 + GST NM $ 675.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA254

2 days

How to Manage + Lead Successfully

•••••••••••• This programme will provide practical advice, tips and techniques to help supervisors, team leaders and managers develop the skills and processes necessary to succeed in today’s work environment. The focus is on the most common challenges that are faced when we manage and lead staff. Designed for Business owners, supervisors, managers, team leaders and anyone with responsibility for managing and supervising employees in the workplace.

•••••••••••• 2014 Dates available

Learning content How to show leadership and manage change

Managing People + Teams

▪▪ Understand what leadership is, why it's important and how to demonstrate it

Feb Dunedin

Mar

Apr

May

Jun

Jul

Aug

Invercargill Queenstown

Oct

Nov

12-13 Register your interest

▪▪ Introduction to engaging your people and how to bring them along with you

Facilitated by

▪▪ How to manage change and minimise resistance to it

Merv Johnston from Christchurch

How to improve team effectiveness

Investment

▪▪ Introducing a model for team effectiveness

M $ 925.00 + GST NM $ 1,150.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM172

▪▪ How to set team goals ▪▪ A template for clarifying team roles ▪▪ Understanding and working with different communication styles within the team ▪▪ Learning team problem solving methods How to manage performance and performance problems ▪▪ How to set effective and clear performance expectations ▪▪ Learn to manage performance as a process ▪▪ Learn how to manage performance and behavioural problems How to coach and motivate others ▪▪ Creating a culture of self-motivation ▪▪ Designing jobs that motivate ▪▪ Key skills for successful coaching ▪▪ Practise applying different coaching models

Sep

19-20

••••••••••••

In-House Training Designed to meet your organisational needs Contact us for more information

1 day

Time + Self Management

•••••••••••• This high energy, high impact programme will challenge attitudes, change behaviours and inspire an improved focus on getting the job done with single minded focus and the determination to see it through to completion. If you or your staff are constantly running out of time, wishing you had more time or just can not achieve your responsibilities or goals within the time frames allocated, then this programme is for you! Focusing on values based self management, this programme will allow the attendee to really ‘look in the mirror’ and therefore determine not only what matters most, but also what is required to achieve it. Make the time to attend this challenging programme so you can learn and apply the key disciplines to effective self mastery. Learn how to gain control of those critical events that determine what you achieve in any given day, and more importantly, what defines who you become in the years that lie ahead. Designed for

▪▪ Those who are simply struggling to achieve the daily/weekly/ monthly responsibilities or goals and need some new direction and insight in this area of self improvement Learning outcomes ▪▪ Plan for a more successful and productive day ▪▪ Prioritise the most important to the least important events for that day ▪▪ Delegate more effectively those things that they should not be directly involved in ▪▪ Communicate with more confidence and conviction

•••••••••••• 2014 Dates available Feb

Mar

Apr

May

Dunedin Invercargill

Jun

Jul

Aug

Sep

Oct

Nov

23 6

Facilitated by Robin Rawson from Christchurch

Managing People + Teams

▪▪ For middle to senior management, supervisors and/ or functional staff whose job responsibilities include a considerable task or project emphasis

Investment M $ 600.00 + GST NM $ 750.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM212

▪▪ Say ‘NO’ when necessary! ▪▪ Make better decisions about when and how they use their time ▪▪ Develop an appropriate work/life balance ▪▪ Achieve today’s work today, and achieve it consistently!

Qual

6 days

National Certificate in Business (FLM) - Level 4

Qual

2 days

Team Leader Essentials

••••••••••••

Offered in partnership with NZIM Inc.

This programme will provide the essential skills required to lead a team that is directly involved in the front line of an organisation.

This National Certificate in Business (First Line Management) qualification is the second of two qualifications for people who are likely to be responsible for managing people, resources, and/ or work operations. With a mix of theory and practical application the programme is focussed around three key areas of team leadership and the essential communication skills required of first line managers, as well as a diverse range of outcomes to allow the qualification to be focused on the specific needs of the individual, business, or workplace.

Managing People + Teams

The National Certificate in Business (First Line Management) – Level 4 has three compulsory* modules that collectively make up the required credits for achievement ▪▪ Team Leader – Essentials* -- Unit Standards: 16614, 11647, 8495, 21335 ▪▪ Team Leader – Building Effective Teams* -- Unit Standards: 23396, 23397, 9704, 15189 ▪▪ Team Leader – Operational Management* -- Unit Standards: 16342, 1987, 27568 Each training session is highly interactive. On completion of all assessments and attendance of the required face-to-face sessions, participants can gain the unit standard credits towards the National Certificate in Business (First Line Management) - Level 4. This qualification is also available to be run as an in-house training programme for your business. ••••••••••••

Designed for This programme is a highly practical blended programme that will enable you to explore your future management style and pick up a range of tips and skills to help you start your career as a new or emerging manager. Learning outcomes ▪▪ Understand the role and responsibility of the front line team leader and manager in today’s workplace ▪▪ Employ core communication skills, including listening and giving feedback ▪▪ Implement time management techniques and practices ▪▪ Understand planning, i.e. the process of planning and implementation ▪▪ Understand how to delegate and ensure tasks are completed ▪▪ Lead meetings effectively ensuring team input and commitment to agreed results ▪▪ Prepare and deliver effective presentations ▪▪ Write concise business reports ▪▪ Train and coach team members Study pathway Can be completed as a stand alone programme or part of the National Certificate in Business (FLM) - Level 4 •••••••••••• 2014 Dates available

Investment M $ 4,500.00 + GST NM $ 5,500.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM206

Feb

Mar

Apr

May

Dunedin Invercargill

Jun

Jul

Aug

Sep

Oct

Nov

12-13 10-11

Facilitated by Mark Greaney from Auckland Investment M $ 1,600.00 + GST NM $ 1,800.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM162 56

••••••••••••

Qual

2 days

Qual

Team Leader Building Effective Teams

2 days

Team Leader Operational Management

••••••••••••

This programme will provide information and skills for those who have an impact on leading a team. It also has significant bearing on improving on-the-job performance.

This programme will provide information and skills to develop and lead effective, results orientated teams.

Designed for

It is a highly practical blended learning programme that enables you to explore your future management style and pick up a range of tips and skills.

It is a highly practical blended learning programme that enables you to explore your future management style and pick up a range of tips and skills to help you start your career as a new or emerging manager.

Learning outcomes

▪▪ Understand staff selection practices

▪▪ Understand how mission, goals and objectives help achieve the organisational strategy

▪▪ Be able to undertake induction training ▪▪ Understand the employer responsibility of health and safety ▪▪ Establish key performance indicators for a team and individuals ▪▪ Understand motivation, i.e. theories and practices as they relate to motivating individuals and the team ▪▪ Understand the process of team formation and guide the development of a team ▪▪ Deal with conflict within the team – identifying, and dealing with individual and common team situations ▪▪ Discuss coaching theories and learn how to coach team members on the job

••••••••••••

▪▪ Know how to discuss and use different leadership styles to impact team performance ▪▪ Influence positive workplace relationships with colleagues and managers

Study pathway Can be completed as a stand alone programme or part of the National Certificate in Business (FLM) - Level 4 ••••••••••••

2014 Dates available Apr

May

Dunedin Invercargill

▪▪ Understand the difference between being a leader and a manager

▪▪ Develop a personal development action plan

Can be completed as a stand alone programme or part of the National Certificate in Business (FLM) - Level 4

Mar

▪▪ Negotiate – how to achieve win-win outcomes

▪▪ Apply various problem solving & decision making techniques

Study pathway

Feb

▪▪ Initiate and manage change within a team

Managing People + Teams

▪▪ Understand performance management principles

▪▪ Understand how vision, values, practices and behaviours help determine the culture of an organisation

Jun

Jul

Aug

Sep

Oct

Nov

2014 Dates available Feb

30-31 28-29

Facilitated by

Mar

Apr

May

Invercargill

Jun

Jul

Aug

Sep

Oct

Nov

11-12

Facilitated by

Mark Greaney from Auckland

Investment

M $ 1,600.00 + GST NM $ 1,800.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM204

M $ 1,600.00 + GST NM $ 1,800.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM205 Contact us to learn more | P 0508 656 757 | E training@osea.org.nz | www.osea.org.nz

1 day

Performance Management

½ day

Working in a Senior Management Team

••••••••••••

Designed for

Designed for Managers, supervisors and team leaders who are responsible for the management of employee performance. Learning outcomes

Women who are currently working in a senior management role who require support or those who are seeking to move into a senior management team role in the future. Learning outcomes

▪▪ Understanding your responsibilities ▪▪ How to establish clear roles and responsibilities

To better understand the role that you play in a senior management team and how to deal with common everyday challenges.

▪▪ How to set expectations – tasks and behaviours

Learning content

▪▪ Understanding the link to organisational performance

▪▪ How to give and receive effective feedback

▪▪ Expectations of behaviour

▪▪ How to set effective key performance indicators (KPI’s)

▪▪ Ethics and integrity

Managing People + Teams

Learning content

▪▪ Addressing conflict

▪▪ What is performance management?

▪▪ Gaining respect

▪▪ Key principles of performance management

▪▪ Assertiveness

▪▪ The importance of the daily management of performance

▪▪ Understanding and managing your natural style

▪▪ Basic principles and tools

▪▪ Open discussion/support for specific questions

▪▪ Accountabilities

••••••••••••

▪▪ Developing a performance review system ▪▪ Coaching process ▪▪ When does a performance issue become a formal disciplinary issue?

2014 Dates available Feb Dunedin

••••••••••••

Mar

Apr

Invercargill

May

Jun

Jul

Aug

Sep

Oct

Nov

18 26

Facilitated by Kate Logan from Dunedin Investment M $ 525.00 + GST NM $ 675.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA119

••••••••••••

May

Jun

Jul

Aug

Sep

Oct

Nov

6 Register your interest

Facilitated by

Dunedin

Apr

Invercargill

2014 Dates available Feb

Mar

Kate Logan from Dunedin Investment M $ 260.00 + GST NM $ 360.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA138

1 day

2 days

Innovation Management

LEAN Thinking

••••••••••••

New Zealand businesses operate in dynamic and challenging markets where they continue to look for better and smarter ways to do things. In order to survive, some businesses demonstrate the ability to adapt to competitive change by continuing to explore new ways to do things, introduce new or improved products and services. The innovation process is central to many of these businesses.

The global move to adopt the principles used by Toyota Motors to drive the most fundamental change in leadership/management during the last 50 years is gaining in momentum in the Manufacturing, Service, Health and more recently the Financial Sector. Lean Thinking will assist your organisation to become nimble, fast, cost-effective, eliminate waste and deliver superior quality products or services.

This workshop and delivery methodology is designed to help participants develop a greater understanding of the concept of innovation, innovation process and innovative management.

Designed for

Learning outcomes ▪▪ Develop a greater understanding of the innovation process ▪▪ Develop a greater understanding of how creativity and innovation differ

Learning outcomes ▪▪ Knowledge of what lean thinking is ▪▪ Understanding of the process (how) to implement a lean manufacturing approach ▪▪ Ability to scope and deploy the project teams with appropriate accountability and responsibility ▪▪ A milestone road map ▪▪ When to use lean thinking and when not to

▪▪ Develop a greater understanding of the different types of innovation ▪▪ Develop a greater understanding of innovative management practices and how to use these to help create a culture of innovation

▪▪ Building the business case for a lean implementation ▪▪ Reviewing successful lean implementations and securing the learnings ▪▪ Practising the critical methodologies associated with lean thinking systems

••••••••••••

▪▪ Leaving the session with confidence to lead and participate in a lean thinking initiative

2014 Dates available

••••••••••••

Feb

Mar

Apr

Dunedin Invercargill

May

Jun

Jul

Aug

Sep

Oct

Nov

Project + Operational Management

This workshop is designed for business leaders, managers or anyone who is curious about innovative management practices and seek to investigate new opportunities in order to compare and contrast these with their existing processes.

It is designed for CEOs, executives, managers and leaders who want to know about Lean Thinking.

Facilitated by Bryan Travers from Auckland

3 5

Facilitated by Liz Gordon from Dunedin Investment M $ 525.00 + GST NM $ 675.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA303

Investment M $ 1,500.00 + GST NM $ 1,800.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA218 Register your interest Dates to be confirmed. Register your interest and we will contact you with details once this programme has been added to our 2014 training calendar. Contact us to learn more | P 0508 656 757 | E training@osea.org.nz | www.osea.org.nz

2 days

Practical Project Management

•••••••••••• This programme provides participants with the knowledge, skills and best practice needed to confidently and competently manage projects of small to medium size and complexity in a wide variety of contexts. Designed for Anyone who is required to manage a project or participate in a project team who may have had no or little previous formal training in the discipline. Learning outcomes Conceive and evaluate a prospective project

Project + Operational Management

▪▪ Assess possible projects in terms of their strategic alignment, risk, sustainability, and other selection criteria ▪▪ Negotiate realistic goals and objectives/constraints, and understand a project charter/terms of reference Plan a project ▪▪ Develop a work breakdown structure

▪▪ Identify closedown activities ▪▪ Evaluate the completed project, identify lessons learned, and assess extent to which business case benefits have been realised The programme content is consistent with the PMBOK and Prince2 methodologies, and scheduling processes are compatible with MS Project. In addition to the programme course notes, participants will receive a copy of “The Framework” by Dr Jim Young. Next learning step NZIM Diploma in Project Management - Level 5

▪▪ Analyse project work packages and estimate their work effort, cost and duration, and produce a bottom-up project budget

••••••••••••

▪▪ Prepare a network diagram and Gantt chart schedule

2014 Dates available

▪▪ Assign and level resources (labour and non-labour)

Feb

Execute and control a project

Dunedin

▪▪ Delegate work and procure resources

Invercargill

▪▪ Manage risk, issues and stakeholders ▪▪ Monitor progress and manage variances

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

20-21 18-19

Facilitated by

▪▪ Take corrective action and re-baseline/replan as reality unfolds

Dr Jim Young from Wellington

▪▪ Undertake a trade-off analysis among project parameters

Investment

▪▪ Manage change/variations

M $ 1,200.00 + GST NM $ 1,400.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM166

▪▪ Apply earned value activities

Close a project

••••••••••••

Qual

New

8 days

NZIM Diploma in Project Management - Level 5

•••••••••••• Offered in partnership with NZIM Inc The NZIM Diploma in Project Management - Level 5 recognises the skills and knowledge of a project manager. People awarded this qualification will have demonstrated that they have taken responsibility for managing projects, including managing the work of others within a project team. The qualification enables a project manager to demonstrate competencies across a range of industry, private sector, public sector, and community contexts. The NZIM Diploma in Project Management - Level 5 has four compulsory modules that collectively make up the required credits for achievement. ▪▪ Project management overview ▪▪ Project terminology, stakeholders, characteristics, parameters, challenges and organisational structures ▪▪ Project selection, prioritising and definition ▪▪ Project feasibility and business cases ▪▪ Project proposals and charters Module Two: Project Development ▪▪ Project work breakdown structures ▪▪ Work package estimating and budgeting ▪▪ Critical path analysis ▪▪ Scheduling work including Gantt Charts ▪▪ Resource histograms smoothing, levelling and allocation

▪▪ Earned value analysis and performance curves Module Four: Project Finish ▪▪ Handover process ▪▪ Project closure procedures ▪▪ Project evaluation and benefits review ▪▪ Post-project reporting ▪▪ Visit a project site and guest speakers ▪▪ PMBOK review, multi project management, and recent developments such as critical chain ▪▪ Project presentation Each training session is highly interactive and allows the participant to learn the key skills required. This qualification is also available to be run as an in-company training programme for your business. •••••••••••• 2014 Dates available

▪▪ Pre-empting implementation problems

Module 1

07-08 April

Invercargill

▪▪ Project plan components

Module 2

13-14 May

Dunedin

▪▪ Microsoft Project session

Module 3

15-16 May

Dunedin

Module 4

07-08 July

Invercargill

Module Three: Execute Project ▪▪ Leadership, motivation and team building

Facilitated by

▪▪ Delegation and contract management

Dr Jim Young from Wellington

▪▪ Risk management

Investment

▪▪ Stakeholder management ▪▪ Communications and project control ▪▪ Managing performance

Project + Operational Management

Module One: Project Conception

▪▪ Variations, variance, issues and risks

M $ 7,000.00 + GST NM $ 8,000.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM207

New

½ day

Marketing Bootcamp Covering the Basics with an Action Plan for Success •••••••••••• This programme will introduce participants to the fundamentals of marketing, starting with what marketing is, how it integrates within an organisation and how to avoid common pitfalls. It is a fast track overview to an array of marketing channels including a section on websites and digital marketing (online, SEO and social media). Activity-based to aid learning. Designed for ▪▪ Anyone who has been given some responsibility for ‘marketing’ as part of their job, but who is not specifically a ‘marketer’

▪▪ Effective marketing techniques

▪▪ Anyone who has to work closely with marketers and wants to understand more

▪▪ Search engine optimisation

▪▪ Anyone who wants to feel more confident about marketing

▪▪ Website - important do's and don'ts ▪▪ Social media

Sales, Marketing + Customer Service

Learning outcomes

••••••••••••

▪▪ Undertake a useful level of involvement in the marketing function in small to medium-sized organisations, or work in a marketing co-ordinator/assistant role in larger ones

2014 Dates available

▪▪ Work confidently alongside other marketers, supporting senior staff and able to get more out of on-the-job learning

Feb

Mar

Dunedin

May

Learning content

Facilitated by

▪▪ What is marketing and its role?

Philippa Crick from Dunedin

▪▪ Branding and your unique selling proposition

Investment

▪▪ Ingredients of a marketing strategy and marketing plan ▪▪ Setting your goals, defining your target markets and measuring

••••••••••••

Jun

Jul

Aug

Sep

Oct

Nov

Invercargill

M $ 260.00 + GST NM $ 360.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA131

Apr

www.shesmotivated.org.nz

New

½ day

Advanced Marketing Traditional and Digital •••••••••••• As the digital marketing landscape continues to grow at a rapid pace, marketers are faced with new challenges and opportunities within this digital age. This programme will focus on the marketing skills needed for success in today's competitive business world. We will plunge into all things marketing and will guide participants on how to take their brand to the next level employing both traditional methods and digital marketing. It will cover best practices, smart ways to promote your business online and highlight the necessity of an integrated strategy. Website overview including design and content tips, and how to interpret google analytics. It will also cover how Search Engine Optimisation (SEO) is vital for websites. This programme will build on participants understanding of Social Media Marketing tools like Facebook, Twitter, LinkedIn and You Tube. Designed for ▪▪ Developing a new website or revamping an existing site: what are the key points to consider; how to prepare a brief for a web designer/developer and what questions you should be asking them

Ideally participants will have completed Marketing Bootcamp Covering the Basics with an Action Plan for Success or have a reasonable understanding of marketing.

▪▪ Social media marketing

▪▪ Search engine optimisation ▪▪ Latest trends

Learning outcomes

▪▪ Live website reviews and practical illustrations

▪▪ Participating actively in the marketing function of small to medium sized organisations, or work in a marketing coordinator role in larger ones

••••••••••••

▪▪ Developing the skills, techniques and confidence to help your company improve its marketing orientation (and profitability) ▪▪ Having a better understanding of websites, social media marketing and how to brief agencies. Learning content ▪▪ Review: What is marketing and the important role it plays ▪▪ Branding and your unique selling proposition ▪▪ Integrated marketing strategies and developing a plan ▪▪ Customer relationship marketing

2014 Dates available Feb

Mar

Apr

May

Dunedin Invercargill

Jun

Jul

Aug

Sep

Oct

Sales, Marketing + Customer Service

Small to medium business owners, as well as business professionals and managers who need to understand more about marketing effectively; anyone who has the role of managing their company’s website or social media platforms.

Nov

18 16

Facilitated by Philippa Crick from Dunedin Investment M $ 260.00 + GST NM $ 360.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA276

3 hours

Delivering Great Customer Care

How to Handle Difficult Customers

••••••••••••

This programme will enable you to deliver quality customer care which enhances customer relationships and minimise the chances of losing the customer to a competitor.

What you can personally do to handle the situation of difficult customers confidently and professionally.

Designed for Anyone in your organisation who has contact with the customers and can make or break relationships. Learning content ▪▪ We all talk about customer care but do we really know what it is?

Sales, Marketing + Customer Service

▪▪ Why should your organisation be taking customer care very seriously? ▪▪ What does it take to deliver great customer care?

Designed for Anyone in sales, customer service, accounts or reception who may have to deal with difficult or irate customers. Learning content ▪▪ Why can some customers be difficult to deal with? ▪▪ How are those difficulties expressed? ▪▪ The importance of assertive behaviours ▪▪ Understanding the roles that people play ▪▪ Tips and guidelines for how to behave and win through

▪▪ What do your customers want from you?

••••••••••••

Facilitated by

Sharon Paterson from Eastern Southland

Investment

M $ 260.00 + GST NM $ 360.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA191

M $ 260.00 + GST NM $ 360.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA190 Register your interest Dates to be confirmed. Register your interest and we will contact you with details once this programme has been added to our 2014 training calendar.

3 hours

••••••••••••

Register your interest Dates to be confirmed. Register your interest and we will contact you with details once this programme has been added to our 2014 training calendar.

2 days

Essential Selling Skills

•••••••••••• Essential Selling Skills required to succeed in customer service and sales roles today. Participants will learn and apply an easy-to-remember 5-point sales process that will equip them to sell well every day, with every customer! These non-negotiable sales disciplines will ensure your staff demonstrate the right attitudes, skills and techniques to be a stand-out sales professional and to consistently achieve superior sales results. Designed for ▪▪ Anyone involved in front line sales and service, including new staff who need to learn the best techniques, right attitudes and deliberate behaviours expected in the delivery of sales and service excellence

▪▪ Getting it right internally, with attitudes and motives that create a sales edge

▪▪ Experienced staff who need to re-evaluate or fine tune their current sales and service skills

▪▪ Consistently demonstrating five minimum sales disciplines – every customer – every time ▪▪ Handling objections with confidence and competence

Learning outcomes

▪▪ Closing the sales – without being pushy

▪▪ Sell more - through a more developed understanding of, and commitment to, the fundamental disciplines of the sales process

▪▪ The importance of ethical selling & honouring promises made

▪▪ Maintain excellent attitudes towards customers and other staff ▪▪ Better understand the customers needs and wants and how to effectively meet them ▪▪ Communicate more effectively as interpersonal skills are improved ▪▪ Become a more collaborative problem solver for their customers thereby creating the best possible outcomes/results for both parties

▪▪ Personal goals and action plans back on-the-job Applying deliberate accelerated learning techniques, all participants will be actively engaged in syndicate discussion groups, a wide range of sales based exercises, challenges, case studies and be developing their own targeted goals and action plans for on-the-job implementation throughout the two-days. This high energy, high impact programme will challenge attitudes, change behaviours and inspire a culture of service and sales excellence in your organisation.

▪▪ Take the grey out of features and benefits

••••••••••••

▪▪ Win over the tough nuts/difficult customers with poise, calm and absolute professionalism

2014 Dates available

▪▪ Influence other team members within their organisation with the new and improved skills, attitudes and behaviours being demonstrated on-the-job!

Feb

Mar

Apr

May

Dunedin Queenstown

Jun

Jul

Aug

Sep

Oct

Sales, Marketing + Customer Service

▪▪ Managers/store owners who want to lead from the front

▪▪ Delivering best-fit solutions based on a new understanding of and commitment to genuine customer intimacy

Nov

18-19 28-29

Learning content ▪▪ Understanding competitive advantage ▪▪ Understanding what selling is really all about? ▪▪ Bringing both the art of conversation and the science of a proven sales process to the fore – every time

Facilitated by Robin Rawson from Christchurch Investment M $ 925.00 + GST NM $ 1,150.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM198

1 hour

Essentials for Effective Websites

2 days

Negotiation Skills

••••••••••••

Are you happy with how your website is performing? Do you know what questions you should be asking web developers when you are looking at creating or rebuilding your site?

Participants will gain a knowledge of and practise the components of the negotiation process.

Come to this lunchtime seminar packed with valuable information to help you understand your website better so you can make it more effective

People who want to learn proven techniques that can help them achieve their desired outcomes, discover what the other party requires and reach successful agreements.

▪▪ Important do’s and don’ts

Learning content

▪▪ Design considerations

▪▪ Planning for negotiation

▪▪ Creating meaningful content

Sales, Marketing + Customer Service

▪▪ Search Engine Optimisation - what is this and how important is it? ▪▪ Latest trends

-- Developing supportive arguments -- Risk management -- Intangibles -- Needs and interest analysis

••••••••••••

▪▪ Skills and styles of negotiation

2014 Dates available

Dunedin

-- Framing a problem

-- Practising creative thinking

▪▪ Understanding your website statistics

Feb

Designed for

Mar

-- Setting the scene Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

-- Questioning -- Getting to win/win ▪▪ Types of tactics/practice sessions

Facilitated by Philippa Crick from Dunedin Investment M $ 25.00 + GST NM $ 35.00 + GST

-- Nine types of tactics ▪▪ Post-negotiation -- Evaluate results -- Self-evaluation •••••••••••• 2014 Dates available Feb

Mar

Apr

May

Invercargill

Jun

Jul

Aug

Sep

Oct

Nov

25-26

Facilitated by Claire Harvey from Christchurch Investment M $ 925.00 + GST NM $ 1,150.00 + GST NZTE Registered | Accelerate Success Event Reference NZIM183 66

••••••••••••

1 day

Professional Reception Skills •••••••••••• This programme will provide receptionists with practical skills and knowledge to ensure that they provide a professional and outstanding service to both internal and external clients. Designed for Receptionists, administration assistants and those people working in front of office positions. Learning outcomes ▪▪ Understand the role and function of the front office/reception staff

▪▪ Communicate better with both your external and internal customers Learning content ▪▪ The role, functions and attributes of the professional receptionist -- Review the functions of the reception role -- Reaffirm the importance of the receptionist's role -- Realise what skills and attributes are required to be an outstanding receptionist ▪▪ The importance of first impressions -- Creating a professional first impression of yourself and your organisation -- Recognise how the way you present yourself affects your credibility ▪▪ Professional telephone techniques

-- Recognising the importance of exceptional customer service and total customer care -- Handling calls positively from the start to the end -- Dealing with challenging customers using the FIRST technique to resolve issues successfully -- Recognising the barriers to effective listening and how to overcome these ▪▪ Communication skills -- Identify four different behavioural styles and how to best work with each one to enhance communication and reduce conflict -- Sharpen your rapport in seven quick steps -- Recognise today's business writing trends ▪▪ Time management -- Planning your time more effectively -- Dealing with interruptions/diversions -- Managing e-mail -- Plan a simple project quickly •••••••••••• 2014 Dates available

-- Using different techniques to sound confident and assertive -- Using the phonetic alphabet -- Handling messages effectively -- Creating a professional image by speaking correctly and clearly

Sales, Marketing + Customer Service

▪▪ Recognise what is required to deliver excellent customer service

▪▪ Delivering excellence in customer service

Feb Dunedin

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Invercargill

Facilitated by Robyn Bennett from Blenheim Investment M $ 525.00 + GST NM $ 675.00 + GST

New

2 hours

New

Becoming Smarter with your Smart Device - Level One

Becoming Smarter with your Smart Device - Level Two

••••••••••••

Being able to unlock the functions of your smart device can change the way you do business; you can be more mobile, more connected, and save time and money.

This workshop will help you be a smart user of your smart device and bridge the gap between what you currently do with your device and what your smartphone or tablet is capable of.

This workshop is the perfect complement to the Introductory Level One workshop. It’s designed to provide you with the skills needed to be able to confidently get more from your smartphone or tablet.

Designed for Introductory workshop for anyone who has an Android phone/ tablet or an iPhone/iPad. Learning content ▪▪ Understanding your device’s settings ▪▪ Connecting to Wi-Fi and mobile data networks ▪▪ Installing and managing applications

Technology

▪▪ Personalising your device ▪▪ Battery tips ▪▪ Basic security for your device Given the interactive, hands‐on nature of this workshop, the maximum per class is 10 participants. Participants are asked to bring their own devices with them.

Designed for Introductory workshop for anyone who has an Android phone/ tablet or an iPhone/iPad. Ideally participants will have completed Becoming Smarter with your Smart Device - Level One. Learning content ▪▪ Sharing mobile data with another device (creating Wi-Fi hotspots) ▪▪ Using e-mail on your device ▪▪ Useful business applications (Apps) ▪▪ Sharing and saving images or files ▪▪ Using the cloud

••••••••••••

Given the interactive, hands‐on nature of this workshop, the maximum per class is 10 participants. Participants are asked to bring their own devices with them.

2014 Dates available

••••••••••••

Dunedin

Invercargill

iPhone/iPad

14 May

Android

15 May

iPhone/iPad

16 June

Android

17 June

2014 Dates available Dunedin

Invercargill

Facilitated by

iPhone/iPad

14 May

Android

15 May

iPhone/iPad

16 June

Android

17 June

Nyia Strachan and Melanie Middlemiss from Dunedin

Facilitated by

Investment

Nyia Strachan and Melanie Middlemiss from Dunedin

M $ 120.00 + GST NM $ 150.00 + GST

Investment M $ 120.00 + GST NM $ 150.00 + GST

2 hours

••••••••••••

New

2 hours

New

2 hours

Facebook, Twitter, Google+ workshop

Linkedin workshop

••••••••••••

This workshop will be aimed at businesses who want a greater understanding of these tools or that currently feel as though they are not moving forward as fast as they would like online.

This workshop will provide you with an online mindset that will help you grow your business, brand and career online. Linkedin is the 'must have' of social media sites for people in business. If you want results with your networking efforts this workshop is for you.

Learning content

Designed for

▪▪ Business understanding of Facebook, Twitter, Google+

▪▪ Discussion on opportunities and fears if things go wrong

For those who are on the business network Linkedin or thinking about joining. If you don’t understand the network or have never had any value from it, this workshop will completely change how you use it in the future.

▪▪ Personalising the online space for your business

Learning content

▪▪ How to engage in this space ▪▪ Time commitment

▪▪ What to focus on and what to forget

▪▪ Generating new business on Linkedin

▪▪ The best way to manage this moving forward

▪▪ Optimise your online profile

Learning outcomes

▪▪ Building trust online

▪▪ Confidence to move forward from you current position ▪▪ Improvement of business communication and relationships

▪▪ Spotting online business opportunities ▪▪ Develop a strategy that works for you

2014 Dates available Mar

Learning outcomes Apr

May

Jun

Jul

Dunedin Invercargill

▪▪ Online mindset to grow your business ▪▪ Effective online networking techniques

••••••••••••

Feb

Technology

▪▪ Personal versus business branding

▪▪ In-depth understanding of what is possible online

Aug

Sep

Oct

Nov

15 9

▪▪ Leverage your existing networks ▪▪ Attract the right people to grow your business ▪▪ Make Linkedin your best business referral tool ••••••••••••

Facilitated by Jamie Roy from Wanaka

2014 Dates available

Investment M $ 120.00 + GST NM $ 150.00 + GST NZTE Registered | Accelerate Success Event Reference OSEA356

Feb

Mar

Apr

May

Jun

Dunedin Invercargill

Jul

Aug

Sep

Oct

Nov

15 9

Facilitated by

Coming soon IT Learning@Lunch Series with simplytraining.co Contact us for more information

Jamie Roy from Wanaka Investment M $ 120.00 + GST NM $ 150.00 + GST

Find a programme

A Accident and Incident Investigation

Accounting for Non Accountants - Stage One

Accounting for Non Accountants - Stage Two

Achieving Work-Life Balance

Advanced Marketing - Traditional and Digital

Assertiveness Skills

Audit Training

B Basics of People Leadership

Becoming Smarter with your Smart Device - Level 1

Becoming Smarter with your Smart Device - Level 2

Break through Communication

22-23

Building Personal Resilience

Bullying in the Workplace

Business Communication

C Carrying out Structured Investigations

Change Management

Collaborative Leadership

22-23

Confidently Manage the Performance of Your Team

Contractor/Principal Management

Courageous Conversations

D Delivering Great Customer Care

••••••••••••

Effective Business Writing

Effective Interpersonal Communication Skills

Effective Use of Time

Employee Engagement

Energise Presentation

Essential Selling Skills

Essentials for Effective Websites

Essential Skills for the Administrator

Essential Skills for the In-House Trainer

Facebook, Twitter, Google+ workshop

Parental Leave

Facilitation Skills

Payroll - Calculating Holiday Pay and Wages

Four Quadrant Leadership速

Performance, Discipline + Procedural Fairness

Performance Management

Practical Project Management

Presentation Skills for Business

Privacy is Good for Business

Professional Reception Skills

Public Speaking Skills

Public Speaking Skills for Women

H Hazard Management

Health and Safety Representative Training - Stage One

Health and Safety Representative Training - Stage Three 27 Health and Safety Representative Training - Stage Two

Health and Safety Responsibilities for Directors and Senior Executives

Health and Safety Responsibilities for Managers

Health and Safety Responsibilities for Team Leaders and Supervisors

How to Handle Difficult Customers

How to Manage + Lead Successfully

Human Resource Management

I Innovation Management

Introduction to Employment Law

L Leadership for Women

Leadership in Action

LEAN Thinking

Linkedin workshop

M Marketing Bootcamp - Covering the Basics with an Action Plan for Success

R Recruitment + Selection

Refresher Training for Health and Safety Representatives 29 Report Writing

Restructuring + Redundancy

S Sleep Smarter Presentation

Strategic Management

T Team Leader - Building Effective Teams

Team Leader - Essentials

Team Leader - Operational Management

TetraMap速 - The Nature of Behaviour

The Art of Minute Taking

The Challenge of Change Resilience

Think on Your Feet速

Time + Self Management

Train the Trainer

Trial + Probation Periods

National Certificate in Adult Education and Training - Level 4

National Certificate in Business (FLM) - Level 4

Warnings

Negotiation Skills

Working in a Senior Management Team

Not On Our Patch速 - A Safety Leadership Programme

NZIM Diploma in Management (Advanced) - Level 6

NZIM Diploma in Project Management - Level 5

To learn more visit

w w w.osea.org.nz

Dunedin

Invercargill

16 McBride Street

Cnr Leven & Esk Street

PO Box 473

PO Box 1159

Dunedin 9054

Invercargill 9840

P | 03 455 5165

P | 03 218 7451

TF | 0508 656 757

E | info@osea.org.nz