OTP LockLizard DVD Support by Original Technical Publications

Introduction:

Lizard Safeguard Secure PDF Viewer enables you to view protected PDF files that have been published in .PDC format. Safeguard Viewer is a standalone application that controls what you can do with protected PDF files (for example how long you can view them for, whether you can print them, etc.). These document controls are set by the publisher of the document and cannot be altered by yourself. Getting started is easy and you can be up and running in just three easy steps: 1. Activate and register your product. 2. Download and Install Lizard Safeguard Viewer. 3. Authenticate you licence (Keystore).

Table of Content

Registering your product on a PC …………………………………………………………………………………………4 Registering your product on a MAC………………………………………………………………………………………9 Safeguard iOS Viewer Guide……………………………………………………………………………………………….15 Safeguard Viewer for Android…………………………………………………………………………………………….27 Removing the Keystore (Unregistering your Viewer)………………………………………………………….44 OTP DVD – LockLizard Copy Protection -‐ Frequently Asked Questions…………………………..…..46 1. Nothing happens when inserting the disc to the computer (Windows PC)…………….…46 2. Administrator rights issues. Running protected discs under restricted accounts……...46 3 Protected files do not open, or open scrambled……………………………………………………....46 4. An internet connection is required when: …………………………………………………………….….46 5. Changing Computers, installing a new primary hard drive, or re-‐installing the operating system from scratch……………………………………………………………………………………………..…..47 6. LockLizard cannot be run on the Linux OS…………………………………………………………………47 7. Disc is unreadable or appears to be blank ………………………………………………………..………47 8. Many customers have have asked if the DVD content can be downloaded and run from their hard drive or USB …………………………………………………………………………………….…..….47 9. Downloading the LockLizard Safeguard Viewer Software or your License Triggers False Alarms in Anti-‐Virus and/or Anti-‐Spyware ………………………………………………………………..47 10. Print settings must be set to “Print Directly to Printer”, not “Spool Print Jobs”….….48 11. Answers to other questions and support issues may be found by: ………………….…….49 12. More Notes on Activation Codes: …………………………………………………………………...…….49 13. Notes on Activation Links: ……………………………………………………………………………....…….50 14. I have not yet received my LockLizard License required to register?..........................50 15. How do I open a PDC document directly from Internet Explorer or any other browser? …………………………………………………………………………………………………………………………………………………….51 3

Registering your product on a PC

1. Ensure you are connected to the internet and insert the DVD into the drive. When the Autorun window appears, select “Run autorun.exe” OR “Run” 2. When the Original Technical Publications window opens, select “English (or your preferred language)”. The tabs “Terms” and “Continue” appear on the screen.

Terms:

Shows our terms and conditions of use. (Registering this product means that you accept these Terms and Conditions.)

Continue: Moves you through to the DVD menu. (Here, you can access many features without registering, But not the Original Technical Publications material.)

3. Beneath the Introduction text is a tab:-‐

Click on the tab. Select the “ACTIVATE NOW” tab. A form appears (see below).

form details when they appear. Fill in the

The ACTIVATION CODE is on a label inside the DVD box and consists of the top line only. Type

4. Now, check your email account. An email will arrive from LockLizard Licencing (you may need to check your Spam folder). There are two key elements to it. a) A link to download your Secure Viewer, and b) A link to d ownload the licence. (Note: The licence will be attached). 5. Looking at the text of your email, click on the link http://www.locklizard.com/Downloads/SafeguardPDFViewer_v25.exe Downloading should then happen automatically.

6. Once complete, click on your PC Windows icon, select “COMPUTER”…

…and “DOWNLOADS” where you’ll find “Safeguard PDF viewer.exe”.

Double click on the program and select “RUN” when asked. Follow the onscreen instructions.

8. Return to the email. Click on the ”SAFEGUARD_V_LICENCE.LLV” attachment to download the license (or click on the highlighted link “download your licence file” in the text).

When a window appears, click OK. A new m essage will tell you that your DVD has been successfully registered.

You can now access the entire contents of the DVD. 9.OTP Registration Process PC -‐ Video Link -‐ http://bit.ly/KLDgtk 8

Registering your product on a MAC

Ensure you are connected to the internet and insert the DVD into the drive. When the DVD icon appears, open it and 1. double click on the “OTP” icon.

2. When the Original Technical Publications window opens, select “English (or your preferred language)”. The tabs “Terms” and “Continue” appear on the screen.

Terms shows our terms and conditions of use.

Registering this product means that you accept these Terms and Conditions.

Continue

moves you through to the DVD menu. Here, you can access many features without registering, but not the Original Technical Publications material.

3. Beneath the Introduction text is a tab:-‐ Click on the tab.

Select the “ACTIVATE NOW” tab…

…and fill in the form details when they appear.

The ACTIVATION CODE is on a label inside the DVD box and consists of the top line only. Type it in and press the “ACTIVATE” tab.

4. Now, check your email account. An email will arrive from LockLizard Licencing (you may need to check your Spam folder).

There are two key elements to it. a) A link to download your Secure Viewer, and

5. Looking at the text of your email, click on the link http://www.locklizard.com/Downloads/PDFViewerSetup.dmg Downloading should then happen automatically. 6. When the drive icon PDCViewerSetup appears…

Open 12 it and double click on “LizardSafeguardViewerSetup.pkg”. Follow the onscreen instructions.

8. Return to the email. Click on the ”SAFEGUARD_V_LICENCE.LLV” attachment to download the licence (Or click on the highlighted link “download your licence file” in the text).

The downloads window will open. Once downloaded “double click on the file icon to Authenticate your licence”… (An internet connection is required). It is a good idea, at this point, to save your licence to a secure place on your computer in case you need to retrieve it later.

…and click OK when prompted. A new message will tell you that your DVD has been successfully registered. You can now access the entire contents of the DVD. OTP Registration Process MAC-‐Video Link http://bit.ly/MKJpdK 9. 14

Safeguard iOS Viewer Guide Instructions for installing, registering, and opening PDC documents on the iOS Viewer.

Pre-‐requisites a) Safeguard Viewer supports iOS 5.01 and above. b) The Viewer will not run on devices that have been jail bro

Getting Started The document owner (publisher) will have sent you a n email with details of how to install the Viewer and register (activate) your license.

NOTE: License File If you do not receive this email, or your license file has not been sent to you by other means then contact the publisher. You cannot view LockLizard Secure PDF Files without first activating your license. a

Diagram 1: Viewer Registration Email

Installation

1. Make sure your Operating system has installed all the latest updates. 2. Install the PDCViewer ipa app by downloading it from the Apple App Store. Then press the Install button. 3. Once the application has installed a new app icon, PDCViewer, will be displayed on the Home screen.

Registration (license activation)

These instructions assume you have been emailed a link to a license (.llv file) or have been sent it by email. For other methods of getting files onto your device see Ways of adding documents/licenses to Safeguard Viewer. 1. Click on the link to the license file (.llv file). This will load it into the Licenses section of the Safeguard

Viewer library. the llv file to open it. 2. Click on 3. A message is displayed confirming successful registration. 4. The license is greyed out to show it has been activated

Opening protected documents

These instructions assume you have been emailed a link to a PDC file or have been sent it by email. For other methods of getting files onto your device see Ways of adding documents/licenses to Safeguard Viewer. 1. Click on the link to the PDC file and then select ‘Open in PDCViewer’. This will load it into the Documents section of the Safeguard Viewer library.

2. Click on the .pdc document to open it. 3. The welcome screen that is displayed can be turned off in the Settings menu

NOTE: License Activation If you try and open a document before you have registered (activated your license) the following message will be displayed “You need to activate the license sent to you by the Publisher of the document before you can view it.” Refer to Registration (license activation) above

Safeguard Viewer Toolbar Tap on a document to reveal the Safeguard Viewer Toolbar Menu Options

View documents in single or two page view center the page lock the rotation of the document View the table of contents Add, edit, and delete bookmarks

search for text

View info about the document and contact the document owner (publisher) Close the toolbar

Safeguard Viewer Library The Safeguard Viewer library is displayed every time you select the PDCViewer app icon. Any .pdc or .llv files you upload to the iPad are stored in the Safeguard Viewer library. Documents (.pdc files) are stored in the Documents section and Licenses (.llv files) in the Licenses section. If you press down on a filename then a menu will appear enabling you to delete, rename, open files, and show document info

Searching for files Use the search facility at the top of the library window.

Diagram 10: Search facility

Your search entry is automatically filtered as you type.

NOTE: The search facility is NOT available in folder view mode.

Folders If the option ‘Show Folders’ is on (activated from the Safeguard Viewer Settings menu) then a folder view will be displayed instead of a list view of all your documents.

Diagram 11: Folder view

The folder ‘Inbox’ is a specific folder created by the system to store/transfer pdc/llv files from third-‐ party apps (email, drop box etc.). When you open a pdc/llv files from another app, the system transfers the file to the Inbox folder and then launches Safeguard Viewer. The Inbox folder cannot be renamed. If you delete the Inbox folder and open a pdc/llv file from a third party app, the Inbox folder is created again and the file is stored there.

NOTE: iTunes

iTunes cannot share/download/upload into specific folders. Files uploaded via iTunes will always be uploaded to the root folder, and those moved into a different folder cannot be accessed with iTun

Adding folders To add a new folder, select the left corner will change to

button at the top right of the library. The settings button in the

. Select this button to add a new folder in the current location.

Moving files into folders To move files or folders, select the

button at the top right of the library. Select the files or

folders to move, select the button from the bottom left toolbar, and then select the destination folder from the pop-‐up window.

Renaming files & folders To rename a file/folder, press down on a file/folder name and choose rename.

Searching for files within folders To search for documents in the library you have to toggle back to file view since the search option is NOT available in folder view mode.

Deleting files & folders

Deleting individual files & folders Press down on the filename and then select Delete from the menu. Alternatively, swipe the file/folder left or right to reveal the Delete button.

Deleting multiple/all files & folders Select the

button at the top right of the library. You can then select multiple files/folders

individually or select all of them by using the

the

button to delete them

NOTE: Deleting a folder will delete all files within that folder.

button (bottom right of library) and then select

Diagram 12: Selecting all files for deletion

Diagram 13: Selecting a folder for deletion

Safeguard Viewer Settings menu

From the Safeguard Viewer Settings menu you can change Safeguard Viewer program settings. To open the Settings menu press the

button in the Safeguard Viewer library.

Diagram 14: Safeguard Viewer settings men

The following options are ON by default: Remember last page Mark used license Show document cover Sort by Date: Files are sorted by the date when they were created/uploaded or just how the system retrieves them. If this option is off then sorting is done by the system which is a little faster (usually this is alphabetically but it is not guaranteed). Mark used license: Licenses you have activated (registered) will be greyed out and have a check mark next to their name. Show document cover: After a document is successfully opened, its first page will be used as cover (just like thumbnails) in the documents list, so you can distinguish between documents quicker. Double tap to open: To open a document or register a license you must use double tap, not just a single tap/selection. 22

Remember last page: Remembers the last page viewed. Next time you open the document it will open at that page. Keep screen on: When reading a document the screen will not standby/dim and turn off, it will stay on so you can read without any interventions. Wi-‐Fi upload: Upload PDC files and licenses to your device via your local Wi-‐Fi network. Show Folders: Allows you to create and manage folders in which you can store documents, rather than just showing them as a single list. NOTE: If this feature is turned on then the library search facility is not available. Use only Wi-‐Fi: Instructs the Viewer to only connect when a Wi-‐Fi internet connection is available (so it doesn't use mobile data via a SIM to consume more expensive bandwidth). When this option is turned on and a connection is required but no Wi-‐Fi is available, a message is displayed if a mobile Internet connection is available. If the option is turned off, the Viewer will connect to the server regardless of the available connection type (Wi-‐Fi or mobile). Remove Keystore: Removes the Viewer keystore. If you use this option you will have to register again to access documents. Welcome tips at startup: A welcome popup with swipe support is displayed when the Viewer loads displaying information on how the Viewer works and what you need to do to get started. License Agreement: Displays the LockLizard license agreement. Online product manual: Displays this manual. About: Displays the app name, version number, and your iOS version number. If the device is jailbroken a “jb” string will be displayed along with the iOS version and device type. Ways of adding documents/licenses to Safeguard Viewer These instructions for items 3-‐5 assume you already have PDC files/licenses on your computer or LAN. 1. Email If license files (.llv files) and PDC files have been sent as attachments by email, then clicking these will automatically load them into the Safeguard Viewer library. 2. Web Site Link Clicking on a link to an llv or PDC file on a web page will automatically load them into the Safeguard Viewer library. 23

3. Using iTunes With your d evice connected to your computer, load iTunes, navigate to Apps > File Sharing and select “PDCViewer”. Click on the Add button to upload PDC files and licenses to the Safeguard Library. To see the files, launch PDCViewer on your iOS device (by selecting the PDCViewer app icon), or refresh the lists by s electing the “pull to refresh option”. 4. Wi-‐Fi upload You can upload PDC files and licenses to your device via your local Wi-‐Fi network. In the Safeguard Viewer Library, tap the top-‐right icon to enter edit mode and start the Wi-‐Fi upload process. A message is displayed asking you to connect with your computer browser to a local http://192.164.0.13:8080). On your computer, open your browser and navigate to that address (like address (NOTE: your computer must be connected to the same Wi-‐Fi network as your iOS device). You will see a web page with upload options for files and licenses -‐ select them from your computer and and repeat the operation until all of your files are uploaded. Click the “Finish Wi-‐Fi click upload, Upload” button in Safeguard Viewer when you are done to finish the upload process. storage (i.e. Dropbox, Microsoft SkyDrive, or similar) 5. Cloud file file storage system on your computer and your iOS device and follow the instructions to Install a cloud synchronize files between devices. Dropbox instructions One way of transferring files from a PC or Mac computer to the iPad is to use an application known as Dropbox. This creates a ‘cloud’ file storage system that allows you to upload files, movies, pictures and so on, that you can s hare across your account or also with other people. So you can use it to make PDC files your PC/Mac available to upload to your iPad. downloaded onto to download the Dropbox application on the iPad, and that means setting up an account To do this you need ell as having an Apple ID. Dropbox may be found in the Apple app store, or at with Dropbox as w www.dropbox.com. Once you have installed Dropbox on your iPad, you must then download the Dropbox application onto either the PC or Mac, and log on to the account that you created on the iPad. That links the accounts together. As soon as you have done that, the Dropbox app will open a virtual folder where you can drop files to be synchronised between the PC and the iPad. So from the PC end you can drop files into the Dropbox folder and they will become available to the iPad device dynamically, and at the iPad end, files, pictures and so on that are on the iPad are made available for download into the PC.

Diagram 15: Safeguard files in Dropbox

License Files (.llv): Select the .llv file in Dropbox. This will display the file contents (which you can ignore). Click on the button and then select ‘Open in PDCViewer’. The license will then be added to the Licenses section of the Safeguard Viewer library where you can click on it to register (activate) your license. Secure PDF Files (.pdc): Select the .pdc file in Dropbox. Click on the button and then select Open in PDCViewer. The PDC document will then be added to the Documents section of the Safeguard Viewer library where you can click on it to open it.

Document controls

Document controls are set by the publisher (document owner) and cannot be changed. To view controls applied to a document press on a PDC file in the Safeguard library and select Show Info.

De-‐installation

Press on the PDCViewer application until it starts wobbling. 2. Press the x on the left hand corner of the icon. 1.

De-‐installation removes the PDC Viewer, the Document and License library, and the Viewer keystore.

Upgrading the Viewer

When you do an iOS Software Update, Apple will inform you about any updates available.

Troubleshooting

For specific issues please visit our support knowledgebase. NOTE: Search String

Search for the keyword in an error message rather than a string of text. For any items not covered here please consult the publisher of the document.

Safeguard IOS Viewer Installation Video -‐ http://bit.ly/1k5LqOS

Safeguard Viewer for Android Instructions for installing, registering, uploading & opening PDC documents on the Android Viewer.

Pre-‐requisites

1. Safeguard Viewer supports Android 4.0 and above.

2. The Viewer will NOT run:

• • • •

on devices that have been rooted; in an Android emulated environment; if USB debugging is on; on devices that have custom ROMs installed. Note: some cheaper tablets come loaded with custom ROMs by default and the Viewer will not work with these

Getting Started The document owner (publisher) will have sent you an email with details of how to install the Viewer and register (activate) your license. Diagram 1: Viewer registration email

Installation 1. 2. 3. 4. 5.

Make sure your Operating system has installed all the latest updates. Install the PDCViewer.apk app by downloading it from Google Play. Once downloaded, click on the PDCViewer.apk app. When the install screen displays press the NEXT and then the INSTALL button. Once installed a new app icon, PDCViewer, will be displayed on the Home screen.

Diagram 2: PDC Viewer App

Registration (license activation)

Click on the link to the license file (.llv file). Complete the action using your browser to download the license file. Once downloaded click on the .llv file. This will load it into the Safeguard Viewer Downloads folde

3: Safeguard Viewer library

Diagram 4: License file

5. Click on the llv file in the Safeguard Viewer Downloads folder.

Diagram 5: Registration successful message

6. A message is displayed confirming successful registration

Diagram 6: Activated license

7. The license is greyed out to show it has been activated (registered)

Opening protected documents

Diagram 7: PDC file email attachment

2. Click on the VIEW button. This will load it into the Safeguard Viewer Downloads folder. Diagram 8: PDC file imported into downloads folder

3. Click on the .pdc document to open it. The protected document (PDC file) will open in

the Viewer as shown below.

Diagram 9: Opened PDC document

4. To close the document press the back button

Diagram 10: Error message if you have not activated your license

NOTE: License Activation

If you try and open a document before you have registered (activated your license) the following message will be displayed. Refer to Registration (license activation) above

Safeguard Viewer Toolbar

Tap once at the top of a document to reveal the Safeguard Viewer Toolbar.

Diagram 11: Viewer Toolbar

The toolbar can be set to be permanently displayed when a document is loaded by selecting the ‘Always Show Toolbar’ option from the Safeguard Viewer Settings menu.

Menu Options Search for text

Add, edit, and delete bookmarks View documents in single or two page view View the table of contents View info about the document & contact the document owner (publisher) Pop-‐up menu is displayed if insufficient room is available for above icons

Closing the Toolbar Double tap on the toolbar to close it.

Quickly navigating around a document Use the thumbnails at the bottom of the page to quickly navigate to any page in the document.

Diagram 12: Thumbnail display

NOTE: Toggling toolbar and thumbnails scroller

You can long tap anywhere on a document page for a popup menu with options for search, bookmarks, document info, table of contents, toggling the toolbar and thumbnails visibility. This is useful when the option to always show the toolbar is set to on in order to manually override the showing/hiding of the toolbar.

Safeguard Viewer Library

The Safeguard Viewer library is displayed every time you select the PDCViewer app icon. Any .pdc or .llv files you upload to your device are stored in the Safeguard Viewer library in the Downloads folder.

Diagram 13: Viewer Library

Diagram 14: Viewer Library – Downloads folde

Menu Options

Wifi upload Add folders Select files Utilities -‐ Settings menu, Search, & Import Folders

Searching for files Use the search facility at the top of the library window.

Diagram 15: Search menu

Go to the folder you want to search in (the search facility does NOT search sub-‐ folders).

Diagram 16: Search facility

Tap on the ‘search string’ text to enter your search text. Your search entry is automatically filtered as you type. Press to exit the search facility.

Folders PDC documents and licenses are stored in the Safeguard library in folders. The folder ‘Downloads’ is a specific folder created by the system to store/transfer pdc/llv files from third-‐party apps (email, drop box etc.). When you open a pdc/llv files from another app, the system transfers the file to the Downloads folder. If you delete the Downloads folder and open a pdc/llv file from a third party app, the Downloads folder is created again and the file is stored there. Diagram 17: New Folder

Adding folders To add a new folder, select the dialog box.

button at the top of the library and enter the folder name in the

Moving files and folders 1. Select the button at the top of the library. 2. Select the files or folders to move.

3. Select the button. 5. Select the destination folder from the pop-‐up window.

Diagram 18: Moving files into folders

1. To quickly move a single file/folder long tap on it. When the menu appears select the move option.

Deleting files & folders 1. Select the button at the top of the library. 2. Select the files or folders to delete. You can select multiple files/folders by using the

button and the

button to deselect them.

3. Select the button. 4. Confirm deletion by selecting ‘Yes’ from the pop-‐up window.

Diagram 19: Deleting files

5. To quickly delete a single file/folder long tap on it. When the menu appears select

the delete option.

NOTE: Deleting a folder will delete all files within that folder.

Renaming files & folders Long tap on a file/folder to rename it. When the menu appears select the rename option.

Safeguard Viewer Settings menu

From the Safeguard Viewer Settings menu you can change Safeguard Viewer program settings. Select the Settings option from the Utilities menu. Diagram 20: Settings menu

Diagram 21: Safeguard Viewer settings men

The following options are ON by default:

• •

Mark used license Keep Screen On

Mark used license

Licenses you have activated (registered) will be greyed out and have a check mark next to their name.

Remember last page

Remembers the last page viewed. Next time you open the document it will open at that page.

Keep screen on When reading a document the screen will not standby/dim and turn off, it will stay on so you can read without any interventions.

Always Show Toolbar

The document toolbar will always be displayed when a document is loaded. You may want to select this option if you find it difficult to get the toolbar to display when tapping on a document.

Remove Keystore

Removes the Viewer keystore. If you use this option you will have to register again to Access documents.

License Agreement

Displays the LockLizard license agreement.

Online product manual

Displays this manual.

Ways of adding documents/licenses to Safeguard Viewer

Instructions for items 3-‐5 assume you already have PDC files/licenses on your computer or LAN. 1. Email License files (.llv files) and PDC files which have been sent as attachments by email must be first saved to disk. Clicking on them will then automatically load them into the Safeguard Viewer library Downloads folder. 2. Web Site Link Click on a link to an llv or PDC file on a web page. Once downloaded, click on the file to load it into the Safeguard Viewer library Downloads folder. 3. Import Folders a. With your device connected to your computer via USB, copy the files across.

b. Once the files are on the device select the ‘Import folder’ option from the Safeguard Utilities menu.

Diagram 22: Import folder menu

c. This will display a list of folders and files available from the devices Download folder.

Diagram 23: Folder import

d. Navigate to the folder you want to import the files from and then press the ‘Import Folder’ button.

4. Wi-‐Fi Upload

You can upload PDC files and licenses to your device via your local Wi-‐Fi network. Selecting the button will start the Wi-‐Fi Upload process.

Diagram 24: Wi-‐Fi upload

A message is displayed asking you to connect with your computer browser to a local address (like http://192.164.0.13:8080). On your computer, open your browser and navigate to that address (NOTE: your computer must be connected to the same Wi-‐Fi network as your Android device). You will see a web page with upload options for files and licenses -‐ select them from your computer and click upload, and repeat the operation until all of your files are uploaded. Click the “Finish Wi-‐Fi Upload” button in Safeguard Viewer when you are done to finish the upload process. 5. Cloud file storage (i.e. Dropbox, Microsoft SkyDrive, or similar) Install a cloud file storage system on your computer and your Android device and follow the instructions to synchronize files between devices.

Dropbox instructions One way of transferring files from a PC or Mac computer to your Android device is to use an application known as Dropbox. This creates a ‘cloud’ file storage system that allows you to upload files, movies, pictures and so on, that you can share across your account or also with other people. You can use it to make PDC files and licenses downloaded onto your PC/Mac available to upload to your Android device. To do this you need to download the Dropbox application onto your Android device, and that means setting up an account with Dropbox. Dropbox may be found in the Google Play Store, or at www.dropbox.com.

Once you have installed Dropbox on your device, you must then download the Dropbox application onto either the PC or Mac, and log on to the account that you created. That links the accounts together. As soon as you have done that, the Dropbox app will open a virtual folder where you can drop files to be synchronised between the PC and your Android device. So from the PC end you can drop files into the Dropbox folder and they will become available to the Android device dynamically, and at the Android end, files, pictures and so on that are on the Android are made available for download into the PC.

Diagram 25: Safeguard files in Dropbox

License Files (.llv): Select the .llv file in Dropbox. This will display the following dialog: Diagram 26: Adding license files from Dropbox

Select the PDCViewer app and then the ‘Always’ button. The license will then be added to the Safeguard Viewer library Downloads folder.Secure PDF Files (.pdc): Select the .pdc file in Dropbox. The license will then be added to the Safeguard Viewer library Downloads folder.

Diagram 27: PDC file info

Document controls

Document controls are set by the publisher (document owner) and cannot be changed. To view controls applied to a document open a PDC file and select

Diagram 28: Uninstall and data removal options

De-‐installation, cache and data removal

1. 2. 3. 4. 5.

Tap the All Apps icon on the tray Select the Settings icon In the Device section select Apps Select the PDCViewer application Press the Uninstall button

This will remove the PDCViewer app, keystore and all associated data (.llv license files and PDC documents) or you can choose to delete the cache and/or data files. Clearing the data files will remove all PDC documents, license,s and the Viewer keystore.

Quick Uninstall To quickly uninstall the Viewer, touch and hold the PDCViewer icon in Apps for a second and drag it onto the Uninstall icon. De-‐installation removes the PDC Viewer, the Document and License library, and the Viewer keystore.

Upgrading the Viewer

When you do a device Software Update, Google will inform you about any updates available.

Troubleshooting

For specific issues please visit our support knowledgebase.

NOTE: Search String

Search for the keyword in an error message rather than a string of text. For any items not covered here please consult the publisher of the document. Safeguard Android Viewer Installation Video -‐ http://bit.ly/1iMON2E

Removing the Keystore (Unregistering your Viewer)

If you move the Viewer to a new computer, or if your registration file is corrupted; remove the keystore (license).

On your Windows PC: 1. 2. 3. 4. 5. 6. 7. 6.

Click on the Windows "Start" menu Move the cursor over "All Programs" Move the cursor over the "LockLizard" item Move the cursor over the "Lizard Safeguard" pop-‐out Move the cursor over the "PDF Viewer" pop-‐out Select "Remove Keystore" from the pop-‐out list Click "Yes" in the "PDC Keystore Cleaner" window This will remove your license from the computer. (if it has not search for “safeguard_v_license.llv” and delete it manually.

On your Apple Mac:

To remove the keystore on the Mac select the option 'Remove Keystore' from the 'LockLizard Safeguard Viewer' menu at the top of the screen, after selecting the viewer application. This will remove your license if it is corrupt or so you can register another computer. 1. Launch LockLizard Safeguard Viewer 2. Go to the Launch LockLizard Safeguard Viewer Menu at the top of the screen 3. Select Remove Keystore 4. This will remove your license from the computer. (if it has not search for “safeguard_v_license.llv” and delete it manually. 5. Click "Yes" in the "PDC Keystore Cleaner" window 6. This will remove your license from the computer. (if it has not search for “safeguard_v_license.llv” and delete it manually.

To register on another computer: To register or authenticate your license on another computer please refer back to the registration instructions provided earlier in these FAQ’s. (Note: If you no longer have your original email or have not saved your license please contact support@otpubs.com and request that your license be resent to you. Please include your name and the email address that your product used to originally register your product.

OTP DVD – LockLizard Copy Protection -‐ Frequently Asked Questions

Nothing happens when inserting the disc to the computer (Windows PC). The Autorun feature on your computer may be turned off. Follow these instructions to manually start the disc:

a. b. c. d.

Click start -‐> Computer Locate the drive letter of the drive in which your disc is inserted Right click the driver letter and then select ‘Explore’ Locate and double click the file “OTP.exe”

Administrator rights issues. Running protected discs under restricted accounts. OTP protected discs require local administrator rights for to install the LockLizard Safeguard Viewer Software and authenticate your licence. a. Login using an account with local administrator privileges b. Make sure you login to the computer with a local administrator, not a domain administrator or a domain user. A domain administrator is not necessarily also a local administrator. c. Refer to our registration instructions (select Win PC or Mac) to register and activate your DVD. d. Follow these processes exactly as described. e. Restart the computer f. You can now login using any account and view and print (printing not allowed on Mac) the protected content.

3 Protected files do not open, or open scrambled. Protected files are encoded and cannot be opened unless the LockLizard Safeguard Viewer software is installed and your licence has been authenticated. The LockLizard Safeguard Viewer will not run if a firewall blocks the connection to the Lock Lizard server. It will also not run if any Screen-‐Capture software is detected (or if the computer is run via Desktop Remote or in a Citrix remote environment.

An internet connection is required when: a. b. c.

You install the LockLizard Safeguard Viewer software. Authenticate your license. Open and view a document for the first time. Once you have viewed a document it will then be accessible offline.

Changing Computers, installing a new primary hard drive, or re-‐installing the operating system from scratch. With each purchase you are granted a single license for that account holder. That licence authorizes you to access your product from one device (computer). If you have installed your LockLizard license on one device but would like to transfer it to another, you can do this. For example, it has been installed on a PC but you would like to install it on your laptop instead, you can transfer the license. Please keep in mind that you will not be able to have your LockLizard license installed on both devices at the same time. To remove the license from your computer please refer to the Removing the Keystore (Unregistering your Viewer) instructions. (Note: The license is registered to the original purchaser only and may not be transferred to another user.)

LockLizard cannot be run on the Linux OS. It is compatible with both Windows and Mac OS & IOS as well as Android.

Disc is unreadable or appears to be blank. Your disc may be defective. Please contact your vendor for a replacement disc.

Many customers have have asked if the DVD content can be downloaded and run from their hard drive or USB. The answer is yes as long as it is on the same device or computer that has the current installation of your Safeguard Viewer and license. If you want to access the content on a different computer please refer to our previous instructions.

Downloading the LockLizard Safeguard Viewer Software or your License Triggers False Alarms in Anti-‐Virus and/or Anti-‐Spyware. Most Anti-‐Virus software nowadays utilize heuristic technologies that are supposed to make “educated guesses” on potential threats even if a concrete one is not detected. Heuristic technologies can enhance security but often trigger false alarms. False alarms usually go away in less than a month following a virus definition update from your anti-‐ virus software company.

10.

To eliminate the possibility of a real threat you may use the “Virus Total” service (http://www.virustotal.com/). Virus Total scans files with dozens of anti-‐virus software and therefore returns much more reliable results than just scanning with a single anti-‐virus. Go to the Virus Total website and upload the suspected file for scanning. Most uninfected files may trigger false alarms in a few anti-‐virus software packages. Infected files will trigger alarms in dozens if not all anti-‐virus software scanned by Virus Total. The current workaround for this issue is disabling the Anti-‐virus or disabling its heuristic features prior to using your OTP product. Print settings must be set to “Print Directly to Printer”, not “Spool Print Jobs”. Since this copy protection does not allow the data to be saved to a file the print job fails. The settings are a bit different for each printer driver so I exact instructions are not possible but here is an example:

a. Click the start button (Windows) b. Select ‘Devices and Printers’ c. Right click the printer and select ‘Printer properties’ d. Browse the various options and locate the spool settings. One example looks like:

11. Answers to other questions and support issues may be found by:

b. c. d.

Checking Lizard Safeguard Troubleshooting at: http://www.locklizard.com/pdc-‐viewer-‐troubleshooting.htm Accessing the LockLizard Safeguard Product Manuals: i. Windows Product Manual -‐ http://bit.ly/MRr0Mi ii. Mac Product Manual -‐ http://bit.ly/KwfkjB Email Contact: i. OTP Support – support@otpubs.com ii. OTP Sales – sales@otpubs.com Support may also be contacted within the Safeguard viewer.

12. More Notes on Activation Codes: a.

Registering your activation code is required to licence the viewer and to gain access to the copy protected material. The activation code is the first line on the label just below DVD. The first three letters designate the brand. In the case of Volvo the first three letters will always be “VTP”. (Note: The 2nd line is the batch number and does not need to be entered.) Please ensure the correct entry of “O’s” and “0”. Zeros will be seen to have a diagonal line through them. (Note: If these are entered incorrectly, the code will not work). Activation codes are case sensitive.

13.

Notes on Activation Links: a.

Activation links are launched when you click on the “Activate Now” link from within the Introduction tab of the title that you have purchased. Each link is specific to that title. Registering your activation code is required to licence the viewer and to gain access to the copy protected material. After installing the PDC Viewer you must register using the matching Link for your title, these links are not language specific.

b. c.

14.

I have not yet received my LockLizard License required to register?

The email which contains your license file is automatically generated. If you have not received this email, most probably your mail server has blocked the email since it contains a file attachment.

a. b.

a. 50

Please check your Spam folder. How do I request my license to be emailed to me again?

Please email support@otpubs.com with the name and email address that you used to register your DVD. (with a brief explanation). You may need to provide us with another email address to send the license file to.

How do I open a PDC document directly from a browser? If you click on a link to a PDC file from a browser, you are normally asked to Open a file, Save a file or download can start automatically. Automatically downloading a file places the file in your downloads folder. To view the document, select the Open option or Internet Explorer will then call the Safeguard viewer to display the PDC file. To get Internet Explorer to automatically call the viewer to display the PDC file every time you click on a PDC file link, uncheck the option " always ask me before opening this type of file" . 15.