Powering Through:
TRANSFORMING THE EMPLOYEE EXPERIENCE True to our culture and our employees’ character, OUC responded to the COVID-19 crisis with collaboration, agility and flexibility. While prioritizing our team’s health and safety, we quickly adapted operations to provide essential services to Central Florida. Whether working from home or staffing critical facilities throughout our service area, our teams will continue being there for our community. And they’ll do it in an environment where they feel safe, valued and heard.
From field operations to human resources to IT, OUC teams worked together to procure and distribute technology, personal protective equipment (PPE) and other necessary items. For those who were unable to work remotely, we thoroughly evaluated each of our facilities’ environments, coordinating social distancing, sanitizing and the 24/7 help line that made it possible to ensure safety and peace of mind. We also developed and implemented OUC’s first-ever telecommuting policy for the 60% of our employees who were suddenly working from home.
STAYING CO NNECTED
OUC employees adapted quickly – whether working in the field or from home – to continue providing essential services to customers when needed most.
STAYING SA F E A ND HE A LT HY
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The wellbeing of all those who work at OUC is rooted in our core value to Make Safety First and always top of mind with our leadership and Employee Experience team. Building on a solid foundation of emergency operations training and protocols, we mounted a swift response to keep our utility up and running safely amid the coronavirus pandemic.
Our Connected 2025 Strategy calls for strengthening employee engagement through continuous improvement of our workplace, processes and organization. To ensure continued dialogue, the OUC team shared vital information in a variety of ways: the “Powering Through” series on our OUC360 internal website; weekly virtual leadership meetings; frequent FYI memos and the Update! newsletter; social media posts and media engagement; and home videos from our leadership team. Safety and health – both physical and psychological – are part of OUC’s way of life. To reinforce our commitment to wellness, we shared weekly videos that offered guided home workouts with our certified personal trainer, yoga practices and Choose Well program nutrition tips from our registered dietician. Employees
