www.growyourskills.co.uk
introducing new
Apprenticeships Enhanced Training & Development
2012
Customer Service - intermediate Team Leading - intermediate Management - advanced
Good for your Business
Introducing the all new:
Enhanced Training and Apprenticeships
from
An Apprenticeship is a programme of learning funded by the Government that is aimed to benefit both an employee and their employer. The scheme is designed to enhance the employee’s level of competency and confidence within their current role by developing their practical skills and knowledge. As a result the employee gains a nationally recognised qualification in the form of a National Vocational Qualification (NVQ) Certificate or Diploma, Key Skills (literacy & numeracy) as well as knowledge of their statutory rights in employment. In return the employer is able to benefit from improved overall efficiency, productivity and competitiveness within their market sector.
so what’s new? In an effort to continually improve our service and drive up standards we have created Enhanced Training and Development. In simple terms this is a series of workshops aimed at raising the standard of training for our learners, preparing them for the world of work and ultimately, making them better and more rounded employees. As the government reduces the amount of funding for training and development, many providers are now asking for a financial employer contribution. This is something we at Qube have decided not to do. From the thousands of learners we have successfully put through Apprenticeship programmes we have learned a number of important lessons about not only what makes a successful learner, but what makes a happy employer. The Enhanced Training and Development workshops we offer are exclusive to Qube and offer learners an opportunity to: • • • •
get expert insight into the theoretical and technical aspects of Apprenticeships meet other apprentices working in similar roles obtain a better understanding and general knowledge of specific working practice learn through additional insightful training.
Enhanced Training and Development costs either £250 or £350 per learner, depending on which qualification they undertake.
“Qube are easy to deal open, flexible and a p We would have no hesitatio
Jill Nagy (CEO), Rochdal
:
d Development
m Qube Learning
comparing your options At present, the standard National Apprenticeship is available to all. For 16-18 year olds it is entirely funded by the Government. Here at Qube we do not charge for enrolment, certification, registration or any other fee. Our new approach: Enhanced Training & Development (ETD) is around 90% funded by the Government and therefore incurs a small charge:
with - straight forward, provider of integrity. on in recommending them�
le Training Association.
standard
ETD
NVQ Certificate or Diploma Technical Certificate Key Skills ERR Opportunity to Progress Improved capability & productivity Motivation and satisfaction Detailed theory workshops on the chosen subject Training on relevant legislation (Customer Service) Training exercises designed by the experts
timely success rates: National Average
Qube Learning ETD
?%
64.1 %
77.4 %
a breakdown of our workshops* Customer Service £250
Enhanced Team Leading £250
Enhanced Management £350
Overview Guidance towards delivering excellent customer service and passing the customer service technical certificate.
Overview Improve your knowledge, understanding & the skills required to be an effective & respected team leader.
Overview Personal & professional skills required to be a first class manager; advice & guidance on theories of management.
Programme content - Part 1
Programme content - Part 1
Programme content - Part 1
Programme content - Part 2
• •
• •
Identifying the purpose of excellent customer service Understanding your organisations service offer
Programme content - Part 2 • • •
Understand & respond to problems & complaints Identify the interpersonal & team working skills required Identify & understand the legislation that will support you & your organisation.
•
Key principals of leadership including: health & safety, good organisation & the issues of leadership.
• •
Managing personal development The importance of SMART targets
• • •
Developing working relationships Successful communication Understanding how to maintain productivity & avoid negative behaviour.
•
Understand the key issues of management including: delegation, managing conflict & motivating others. Setting & monitoring objectives Key management theorists
Programme content - Part 2 •
Programme content - Part 3
• • • •
Improving your own performance Speaking & listening skills Presentation and IT skills Etiquette & how to deal with stress Feedback and appraisal.
* There must be a minimum of 3 learners undertaking the same qualification (either Customer Service, Team leading or Management)
Refer an 16-18 year old Employee today and receive £100 worth of high street vouchers* * terms and conditions apply
to find out more, please contact:
Louise Thomalla
Regional Business Development Specialist (North)
tel: 07825 807287 email: louise.thomalla@qube-learning.co.uk
Jackie Harrison
Regional Business Development Specialist (North West)
tel: 07827 343416 email: jackie.harrison@qube-learning.co.uk
Nina Sian
National Sales Manager
tel: 07833 241394 email: nina.sian@qube-learning.co.uk
Claudette Nelson
Regional Business Development Specialist (South)
tel: 07825 940243 email: claudette.nelson@qube-learning.co.uk
Bruce Macfarlane
Regional Business Development Specialist (Midlands)
tel: 07785 460656 email: bruce.macfarlane@qube-learning.co.uk
Andrew Hood
Regional Business Development Specialist (South)
tel: 07785 615422 email: andrew.hood@qube-learning.co.uk
Head Office
7 the Green | Milton Park | Abingdon | Oxon | OX14 4RR tel: fax: email:
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