Updates to Pembroke Pines Utilities Service

COMMUNITY NEWS Updates to Pembroke Pines Utilities Service

The City of Pembroke Pines would like to thank residents for being valued customers of our utilities. As work continues towards improvement of our utility, please know that staff cannot express enough their appreciation for resident resiliency as everyone navigated the COVID-19 pandemic and through the launch of a new billing system.

The Utility Department’s newly implemented Citizen Self Service (CSS) portal is proving to be a game changer in giving residents access and control of their accounts, efficiently and effectively. Also, the Utility Office is open again for face-toface interaction and full-service transactions. In an effort to support the city’s 45,000 customers during the COVID-19 pandemic, the City chose not to disconnect services for overdue payments and no late fees were charged or service charges made. However, as we move beyond the pandemic, the City finds it necessary to resume normal operations throughout our organization. This includes standard delinquency collection processes and disconnection of service for delinquent accounts.

Effective May 2, 2022, all delinquent accounts will be subject to late fees and disconnection of service. Delinquent account holders are encouraged to bring their balances current in order to avoid service disruption. Payment arrangement requests will be considered on a case-by-case basis.

Payments can be made through any of the following methods: • Pay using the Citizen Self Service (CSS) portal at: https://pembroke-

pinesflcitizens.munisselfservice. com/default.aspx

• Electronic Funds Transfer via checking or savings account • One time online payment (E-CHECK, CREDIT CARD, DEBIT CARD) • Register with your bank for bill pay service • Make payment in person at the customer service office (8300 S. Palm Drive) • Make payment in person at City Hall cashier (601 City Center Way) • Night drop-boxes – (West Police

DEPT 18400 Johnson Street; City

Hall 601 City Center Way; Customer

Service Office, 8300 S. Palm Drive)

▸Account holders interested in making payment arrangements will need to contact customer service via phone at 954-518-9000 or email at utilitycustomerservice@ppines.

com

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