WELCOME TO Dalby & District
Important Numbers Emergency: Ambulance, Fire & Police
HELP!
) 000
State Emergency Services
) 13 2500
Translating and Interpreting Service
) 13 1450
ERGON ENERGY - Customer Service
) 13 1046
) 13 2296
- Faults only
13 Health - 24 hr information Poisons Information
) 13 432 584 ) 13 1126
Domestic & Family Help line
) 1800 811 811
Kids Helpline
) 1800 551 800
Lifeline help line
) 13 1114
Salvo Careline
) 1300 363 622
Men’s Helpline
) 1300 789 978
Welfare Rights’ Centre
) 1800 358 511
Women’s Health Queensland
) 1800 017 676
Legal Aid Queensland
) 1800 651 188
Western Downs Regional Council
) 1300 268 624
Produced in partnership with the Dalby Welcoming Community Committee
Disclaimer: All reasonable measures have been taken to ensure the information contained in this publication is accurate and current at the time of publication. Western Downs Regional Council accepts no responsibility for information that is inaccurate or outdated. This publication is a guide only. Any information provided should be viewed as information only and the user accepts sole responsibility and risk associated with the use of this information. Western Downs Regional Council accepts no responsibility or liability for loss or risk, personal or otherwise, which is incurred as a consequence, directly or indirectly, of the use and application of information in this publication. Reference to third parties and associated services and activities are provided only as a convenience, and as such, Western Downs Regional Council does not endorse any associated organisation, product or service.
PAGE 2 WELCOME TO DALBY & DISTRICT
Table of Contents Important Numbers
1
Local government and community services
2
When You Arrive Get a Tax File Number Join Health Insurance Private Health Insurance Open a Bank Account Local Banks
3 3 4 5 6 6
Find a place to live Local Real Estate Agents Tenants’ rights and responsibilities
7 8 9
Settling in Australia What is ‘settlement’? Settlement Services Locator Ethnic Communities Council of Queensland (ECCQ) Translation Services
10 10 10 11 12
Churches 13 Education 14 Register for English Classes 14 Education for Young People 15 Enrol Your Children in School 16 Local Schools 17 Further Education 18 SQIT (Southern Queensland Institute of TAFE) 18 USQ (University of Southern Queensland) 19 Child Care20 Play Group Association 20 Dalby & District Care Centres
21
Finding A Job Local Job Agencies Fair Work Info Line Discrimination & adverse actions
22 22 23 24
Applying for a Driver’s Licence Getting a Driver’s Licence Holders of a foreign Driver’s Licence Evidence of Identity Car Registration & Insurance
25 25 25 26 27
Becoming an Australian Citizen Responsibilities and privileges of Australian citizenship Department Immigration & Citizenship Citizenship Information Line Getting an Australian Passport
28
What are Human Rights? Child Rights Responsibility of a Parent Protecting Human Rights of children Age Related Responsibilities
32 33 34 34 35
When you need legal help Legal & Mediation Services
36 37
Australian Census Is it Compulsory? How Census Information is Used Who is counted in a Census?
38 38 39 40
In Case of Emergency Police Ambulance Fire State Emergency Services
41 42 42 43 43
Phone Information Numbers
44
Keeping Animals
45
29 30 30 31
Local Area Community Centre Financial Management & Budgeting Emergency Relief The Queensland Program of Assistance to Survivors of Torture and Trauma
47 48
General Practitioners (GPs) Local Medical Centres Local Chemists Dalby Health Services Dalby Hospital Jandowae Health Services Goondir Health Services
50 51 52 53 54 54 55
49
WELCOME TO DALBY & DISTRICT PAGE 3
Local government and community services
Australia has three levels of government: Commonwealth, State or Territory, and Local Government. Western Downs Regional Council looks after government issues that relate to the area in which you live. They provide many important services available to all in the local community. Councils are funded largely by the rates paid by local property owners. You do not have to own a property to access local services. There are also many other community, social and welfare services available to people who live in our area and some are specifically to help you settle into life in Australia.
Multicultural services Many local councils have multicultural or other community workers who can give you valuable help and advice as you settle into your new life in Australia. The nearest Local Area Multicultural Program Officer is based in Toowoomba at Mercy Family Services - ) 4617 7600.
Western Downs Regional Council can be contacted for assistance regarding government services and Council services. Telephone ) 1300 268 624 or www.wdrc.qld.gov.au
PAGE 4 WELCOME TO DALBY & DISTRICT
When You Arrive
Get a Tax File Number Everyone who receives any income in Australia needs a Tax File Number. Income includes wages or salary from a job, money earned from investments, and government payments. Application forms for a tax file number are available from > Newsagencies
> Centrelink
> The Australian Taxation Office (ATO) Personal Direct ) 13 28 65 Personal Tax Info line ) 13 28 61 Office Locations and directory Assistance  ) 13 28 69 Website: www.ato.gov.au WELCOME TO DALBY & DISTRICT PAGE 5
When You Arrive
Join Health Insurance Medicare is Australia’s government run health care system to provide eligible Australian residents with affordable, accessible and high-quality health care. You may be able to join Medicare and gain immediate access to health care services and programs such as free public hospital care, help with the cost of out-of-hospital care, and subsidised medicines. Medicare provides access to: > free treatment as a public (Medicare) patient in a public hospital, and > free or subsidised treatment by medical practitioners including general practitioners, specialists, participating optometrists or dentists for specified services only Medicare has a welcome kit, which is translated into 12 languages and explains Medicare and other government health services and requirement for benefits and payments. To enrol in Medicare you should wait approximately 10 working days after your arrival in Australia and then go to a Medicare office - ) 132 011. Local Medicare office is situated at the corner of Condamine and Patrick Streets, Dalby or 34-36 Patrick Street, Dalby
PAGE 6 WELCOME TO DALBY & DISTRICT
When You Arrive Private Health Insurance As well as the government run Medicare you can choose to join a private health fund. Consumers can purchase private health insurance to cover all or some of the costs of health care as a private patient. The difference can be whether you are treated in a public or private hospital. Assistance in choosing and understanding more about private health funds is available from an organisation called ‘iSelect’ ) 13 1920 or you can contact private health funds directly. Some companies include: > MBF ) 13 1137 > NIB ) 13 1463 > Medibank Private ) 13 2331
WELCOME TO DALBY & DISTRICT PAGE 7
When You Arrive Open a Bank Account People in Australia usually keep their money in a bank, building society or credit union. Australians use bankcards and credit cards for many types of money transactions. Australia has many different banks to choose from. It is advisable to open a bank account within 6 weeks of your arrival. When you first arrive in Australia, you usually can use your passport as your identification document. You also need to advise the bank of your tax file number to avoid paying higher rates of taxation on any interest earned from bank deposits.
Local Banks Australia and New Zealand Banking Group - ANZ
) 13 13 14
81 Cunningham Street, Dalby 4405
Commonwealth Bank of Australia
) 4662 2244
139 Cunningham Street, Dalby 4405
National Bank
) 13 22 65
128 Cunningham Street, Dalby 4405
Westpac Bank
) 13 20 32
68 Cunningham Street, Dalby 4405
Heritage Building Society
) 4662 1711
Dalby Shopping World 17-67 Cunningham Street, Dalby 4405
) 4663 1293
Bell Store, Bunya Highway, Bell 4408
Suncorp Bank
) 4672 5288
131 Cunningham Street, Dalby 4405
Rabo Bank
) 4660 8700
Dalby, 4405
56 High Street, Jandowae 4410
PAGE 8 WELCOME TO DALBY & DISTRICT
Find a place to live
You can buy or rent houses and home units, sometimes also called flats, directly from private owners or through a Real Estate agent.
Homes for Sale Houses for sale are advertised in the ‘Real Estate’ section of newspapers and on real estate websites on the internet. Many real estate agents also have a free catalogue listing the houses for sale.
Building Your Own Home If you decide to build your own home, you will need to discuss your plans with architects and builders. Licenced contractors should carry out all building and related work. Banks and other financial institutions such as building societies, credit unions or similar organisations may lend funds for you to purchase or build a property to live in. Solicitors can assist you with contract advice. Architects, Builders, Solicitors, Real Estate agents, Banks, Credit Unions and Building Societies are listed in the phone book.
WELCOME TO DALBY & DISTRICT PAGE 9
Find a place to live Properties for Rent Properties for rent are advertised in the ‘To Let’ section of newspapers and on the real estate web sites on the internet. Real estate agents require that you inspect the property before making application to rent. To secure a property, you will need a security bond, which is refundable when you leave the property (in good order), plus a payment of several weeks’ rent to be paid in advance. There are several criteria to meet before your application for tenancy can be processed. This information is often on the website of the real estate agents as it differs between each real estate. The criteria can include references, proof of income and identification. As a tenant you have rights and obligations and these are outlined in the links below: http://www.rta.qld.gov.au/renting_in_qld_fs.cfm
Properties for Rent Business Name
Address Contact
Phone
Dalby Real Estate & Rentals
76 Drayton St, Dalby 4405
) 4662 3344
Elders Limited
Cnr Yumborra Rd & Black St, Dalby 4405
) 4662 2511
First National Real Estate
76 Drayton Street, Dalby 4405
) 4662 2833
Fitzsimmons Real Estate
47 Condamine Street, Dalby 4405
) 4662 5311
Forbes Realty
5 Coolibah Street, Dalby 4405
) 4662 6535
GDL Real Estate Pty Ltd
8 Drayton Street, Dalby 4405
) 4669 6955
Landmark
Cnr Warrego Hway & Jandowae Rd, Dalby 4405
) 4669 0000
Raine & Horne
4 Bunya Street, Dalby 4405
) 4662 5922
Ray White Rural
44 Drayton Street, Dalby 4405
) 4669 6598
Panache Property
56C Patrick Street, Dalby 4405
) 4669 7997
STOP! Do not sign any contract to buy, rent housing or build your own home until you fully understand all the terms and conditions in the document. This is extremely important because the contract is legally binding after you sign it. If you are planning to buy or build your own home, you should seek legal advice before signing any contract. PAGE 10 WELCOME TO DALBY & DISTRICT
Find a place to live Tenants’ rights and responsibilities The Residential Tenancies and Rooming Accommodation Act 2008 sets out the rights and responsibilities for people renting a house or unit. The Act applies to tenants renting a house, unit or caravan from a lessor (landlord) or residents renting a room from a provider. More information on renting accommodation, both in English and other languages can be found at: http://www.rta.qld.gov.au/other_language_fact_sheets.cfm The Residential Tenancies Authority (RTA) manages this law and can give information to help you understand what the Act means for you. Real Estate Agents are required to give all tenants a copy of the tenancy agreement and a copy of the brochure ‘Renting in Queensland’. You can phone the Residential Tenancies Authority on ) 1300 366 311 or visit their website for more information: http://www.rta.qld.gov.au Your rights and responsibilities under Queensland laws will be different from laws in other Australian states and in other countries. It is important that you know your rights and responsibilities when renting in Queensland. The law requires tenants and residents to have a signed contract (agreement) with their lessor, provider or agent. Tenants and residents must be given one of the following legal contracts depending on the type of home or accommodation being rented: > General tenancy agreement - form 18a (PDF 155kB) - for houses, units, flats and houseboats > Moveable dwelling tenancy agreement - form 18b (PDF 183kB) - for caravans and other moveable dwellings > Rooming accommodation agreement - form R18 (PDF 152kB) - for rooming accommodation, such as boarding houses More information on Tenancy rights and responsibilities is available from http://www.rta.qld.gov.au/renting_in_qld_fs.cfm WELCOME TO DALBY & DISTRICT PAGE 11
Settling in Australia
What is ‘settlement’? There are many new things for you to adjust to in your new country. ‘Settlement’ is the process of adjustment you experience as you become established and independent in Australia. Some migrants feel settled quite quickly, perhaps within 6 to 12 months. For others it may take some years. How quickly you settle into your new environment may depend on a range of factors such as your English ability and your level of health, and whether you came as a skilled or family migrant or as a refugee. If you have visited Australia in the past and you are familiar with this country and society or if you join the work force quickly, you may settle quite quickly. Most people need some help to settle successfully. As soon as you arrive, you will need somewhere to live, money to live and information on services available to help you get started, such as schools, transport and health services. Shortly after you arrive, you will also need access to employment and education. You may also need access to English language classes and help to form individual and family social networks. The Australian government funds settlement services to assist migrants during settlement. Settlement help is available for permanent residents who have arrived in Australia during the last five years as: > humanitarian entrants > family stream migrants with low levels of English proficiency > dependants of skilled migrants with low English proficiency who have settled in rural or regional areas. Certain temporary residents (Prospective Marriage, Provisional Partner, Provisional Spouse and Provisional Interdependency visa holders) in rural and regional areas who have arrived in Australia during the last five years and who have low English proficiency also fall within the target group. PAGE 12 WELCOME TO DALBY & DISTRICT
Settling in Australia Settlement Services Locator http://www.immi.gov.au/media/fact-sheets/96eligibility_for_settlement_services.htm
Ethnic Communities Council of Queensland (ECCQ) The Ethnic Communities Council of Queensland (ECCQ) was established in 1976 to represent the interests of the many people from culturally and linguistically diverse backgrounds (CALD) who are part of the broad social community of Queensland, and to promote multiculturalism. It is a not-for-profit, community-based State peak organisation. ECCQ contributes to national policy and debate on all matters concerning ethnic communities and multiculturalism through its affiliation with the Canberra-based Federation of Ethnic Communities Councils of Australia (FECCA). ECCQ’s Mission is to ensure “that all people from diverse cultural and linguistic backgrounds have equal access to services and can fully participate in all aspects of a cohesive and harmonious Queensland”. ECCQ’s activities and services encompass advocacy, community development initiatives, statewide health programs, support groups, cross cultural training, multicultural policy development and research and a resource and reference library. For more information contact the Ethnic Communities Council of Queensland (ECCQ) 253 Boundary St WEST END BRISBANE ) 3844 9166 Fax: 3846 4453 Email: administration@eccq.com.au Website: http://www.eccq.com.au
WELCOME TO DALBY & DISTRICT PAGE 13
Translation Services
Translating and Interpreting Service (TIS) ) 131 450 can help you with English. Use this number to inquire about interpreting services. Hours of operation: 24 hours a day/ 7 days a week. A summary extract or translation into English of certain documents which are necessary for your settlement in Australia may be provided free of charge by the Department of Immigration and Citizenship (DIAC). The National Accreditation Authority for Translators and Interpreters can be contacted on – Free Call ) 1300 557 470 Centrelink can also provide an interpreter for those who need assistance with English when contacting Centrelink: ) 13 12 02 www.humanservices.gov.au Resources such as online newspapers in languages other than English, books, audio visual materials and much more are available through Western Downs Libraries.
For Medical Appointments: Tell the receptionist at the Doctor’s Surgery that you want an interpreter. The Doctor can access interpreter services free of charge. PAGE 14 WELCOME TO DALBY & DISTRICT
Churches Anglican
Gospel Chapel
Dalby – 153 Cunningham Street
Dalby – Cnr Pratten & Roche Streets
) 4662 2071
) 4668 2147
Jandowae – 33 Market Street ) 4668 5383
Jehovah Witness Dalby – 97 Spring Creek Drive
Assemblies of God
) 4662 1402
Dalby – Dalby Christian Family Church 101 Pratten Street
Lutheran Church
) 4669 6211
Dalby – 22 Archibald Street ) 4669 7061
Baptist Dalby – Winton Street
Presbyterian
) 4662 3717
Dalby – Condamine Street ) 4662 5522
Catholic Church Dalby – 142 Cunningham Street
Salvation Army
) 4662 4011
Dalby – 7 Alfred Street
Jandowae – Hickey Street
) 4669 6393
) 4668 5451
Seventh Day Adventist Church
Christian Outreach Centre
Dalby – Cnr Wood & Jimbour Streets
Dalby – 44 Orpen Street
) 4662 5401
) 4662 1133
Uniting Church
Church of Latter Day Saints
Dalby – 80 Condamine Street
Dalby – Bligh Street
) 4662 2306
) 1300 537 248
Jandowae – George Street ) 4668 5396
Church of Christ Dalby – Cnr Nicholson & Moreton Sts ) 4662 2795 WELCOME TO DALBY & DISTRICT PAGE 15
Education Register for English Classes Communicating in English in the country where you are going to live is very important and is the key to successful employment. English language courses for new arrivals in Australia are provided under the Adult Migrant English Program (AMEP) and accessed free of charge. As a new resident, you may be entitled to receive free English language tuition of up to 510 hours. The AMEP will teach you more than just English. You will also learn about Australian society, culture and customers. You will meet other new arrivals, who may have similar experiences and goals. You will probably also make many new friends. To register or find out if you are eligible for AMEP contact: Queensland (CBD and statewide) TAFE Queensland English Language and Literacy Services Level 2, F Block Southbank Institute of Technology Cnr Merivale and Ernest Streets SOUTH BRISBANE QLD 4101
AMEP Distance Learning ) 3892 0582 Freecall: ) 1800 017 015 AMEP Home Tutor Program ) 3244 5488
) 3234 1666 Fax: 3244 5222 Email: TELLS@southbank.edu.au Website: www.tafe.qld.gov.au
Literacy Resources at Western Downs Libraries IELTS is the literacy/numeracy test which must be passed to gain citizenship. Western Downs Libraries hold the IETS study guide to help you with this test. Adult literacy resources are freely available in a number of languages.
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Education
Education for Young People In Queensland young people start primary school at 5 years of age. Their first year is a ‘preparation year’ with grade one starting the following year. Primary school takes young people through to grade seven. High school teaches young people from grade 8 to 12. Young people are generally around the age of 13 when they start high school. It is mandatory in Queensland that young people attend primary and high school. It is the parent or guardian’s responsibility to enrol young people in school and to make sure they attend. On Page 19 is a list of Dalby and district primary and high schools. The parent or guardian must visit the school to enrol young people. Information about particular schools can be found on each school’s website.
WELCOME TO DALBY & DISTRICT PAGE 17
Education
Enrol your children in a School Public and private schools You can choose to have your children educated in a public (State government) or private (independent) school anywhere in Australia. Public schools do not charge tuition fees. The Parents and Citizens’ Associations of most schools, however, ask parents or caregivers for a financial contribution. This may be used to provide extra resources, such as art materials or sporting equipment. The amount varies from school to school. In most schools, parents are responsible for providing such items as stationery and uniforms for their children. Parents also bear the costs of sending their children on school excursions or to camps and for participating in extracurricular activities. Most Private schools fall into one of two categories, schools administered by the Catholic Education Office, and independent schools of other religious persuasions administered by their own boards. Private or independent schools have their own fee structure and receive a subsidy from both Federal and State governments to cover some of their running costs. Many private schools are either exclusively all boy or all girl schools. To enrol your child in a school, contact the school by telephone or in person. You will need to take your visa or entry to Australia documents, proof of the child’s date of birth, and any papers including school reports relating to their previous education. You may also need to show immunisation documents.
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Education Local Schools Bell State School 90 Dennis Street, Bell
) 4679 2333
Dalby Christian College Mary Street, Dalby
) 4672 4222
Dalby South State School Owen Street, Dalby
) 4672 3888
Dalby State High School 26 Nicholson Street, Dalby
) 4669 0900
Dalby State School 155 Cunningham Street, Dalby
) 4672 3666
Jandowae P-10 State School George St, Jandowae
) 4668 5163
Jimbour State School Dalby-Jandowae Rd, Jimbour
) 4663 6120
Our Lady of the Southern Cross College 2 Nicholson Street, Dalby
) 4672 4111
Warra State School Robinson Street, Warra
) 4668 1144
WELCOME TO DALBY & DISTRICT PAGE 19
Education Further Education After High School studies there are many options in further education to choose from in Australia. The two main choices are typically between Technical and Further Education Colleges (TAFE) or University Studies. Some students might go to TAFE and then apply for more study at a university later on. Entry to TAFE or university studies is based on previous education attainment. SQIT (Southern Queensland Institute of TAFE) The Southern Queensland Institute of TAFE is a learning organisation delivering nationally recognised vocational and educational training to Queensland and beyond. SQIT consists of nine service centres throughout south-west Queensland, servicing regional and remote clients through innovative learning and providing real job options. Read more about each campus and its facilities on their website. > Charleville campus
> Cherbourg campus
> Chinchilla campus
> Dalby campus
> Kingaroy campus
> Roma Campus
> Stanthorpe campus
> Toowoomba
> Warwick campus The Institute offers training that is flexible, accessible and cost effective meeting individual needs and industry developments. Contact details: Postal address: PO Box 639, Dalby Q 4405, Australia ) 4669 9999 Email: sqit.enquiries@deta.qld.gov.au Website: www.sqit.tafe.qld.gov.au
PAGE 20 WELCOME TO DALBY & DISTRICT
Education
USQ (University of Southern Queensland) The nearest university is based in Toowoomba, 80 km from Dalby. USQ is a young, dynamic university that offers programs at undergraduate and post graduate level on-campus, off-campus or on-line. USQ has more than 26,000 students who study programs in the areas of Arts, Business, Education, Engineering and Surveying and Sciences. It has an enviable reputation for producing job ready graduates who are highly sought after in the work place in Australia and overseas. Per capita USQ is the most multicultural university in Australia and is home to 7,000 international students representing more than 120 nationalities. It embraces cultural diversity and offers various support services including English language and Pathway programs. Contact details: University of Southern Queensland West Street Toowoomba Q 4350 ) 4631 2100 Website: www.usq.edu.au
WELCOME TO DALBY & DISTRICT PAGE 21
Education Child Care There are many types of full-time and part-time child care services available for children too young to go to school and to provide outside of school hours care. There are a range of child care options that include kindergartens, child care or day care centres and family day care centres. You will find contact details in the local Yellow Pages telephone directory or on the internet. Playgroup is an informal session where mums, dads, grand parents, caregivers, children and babies meet together in a relaxed environment. Playgroups are set up and run by parents and caregivers, with children choosing from a range of activities set up to meet their varying needs. Activities at playgroup are either free or low cost, and may include: > Music and singing > Imaginative play > Outdoor and free play > Art and craft activities > Outings Playgroup can be held anywhere that is safe for children and where groups of people can meet community and neighbourhood centres, health clinics, women’s centres, preschools and kindergartens, church halls and even in someone’s house. In a playgroup, parents and caregivers stay to interact with the other adults and to play with the children. No child is too young for playgroup. All children from 0-5 years, including babies, love new experiences and benefit from developing sensory, social and communication skills through activities at playgroup. Play Group Association ) 1800 171 882 or go to www.playgroupaustralia.com.au
PAGE 22 WELCOME TO DALBY & DISTRICT
Education Dalby & District Care Centres Child Care Centres A Country Garden Early Childhood Centre
62 Bunya Street, Dalby
) 4669 6366
ABC Learning Centre
56 Condamine Street, Dalby
) 4662 5227
Dalby Christian College Early Learning Centre
2A Mary Street, Dalby
) 4672 4229
Dalby Day Care Centre
5 Stuart Street, Dalby
) 4662 3372
Kath Dickson Family Day Care & In Home Care Service
) 4633 8400
Kindergartens & Pre-schools A Country Garden Early Childhood Centre
62 Bunya Street, Dalby
) 4669 6366
Good Start Early Learning Dalby 56 Condamine Street, Dalby
) 4662 5227
Beck Street Kindergarten
Beck Street, Dalby
) 4662 3586
Dalby Christian College Early Learning Centre
2A Mary Street, Dalby
) 4672 4229
Jandowae Kindergarten
Showgrounds, Warra Street, ) 4668 5665 Jandowae
Little Country Kids Club
Cheetham Street, Cecil Plains
) 4668 0136
Snow White Kindergarten
129 Bunya Street, Dalby
) 4662 1078
Stuart Street Kindergarten
5 Stuart Street, Dalby
) 4662 1739
Dalby PCYC
Cooper Street, Dalby
) 4662 4677
Kids’ Club
Owen Street, Dalby
) 4669 8416
Out-of School Care
WELCOME TO DALBY & DISTRICT PAGE 23
Finding A Job Register with a Job Agency Dalby has a number of Job agencies that you can use when looking for a job. These agencies provide up-to-date information about job availability. When you register with an agency you will be given forms to complete. Agencies require your contact details as well as your resume. It is also possible to search/look for a job on the internet.
Local Job Agencies Busy at Work Dalby 126 Drayton Street, Dalby ) 4662 0670 www.busyatwork.com.au Employment Services Qld Dalby Cnr Archibald & Condamine Streets, Dalby ) 4672 1600 www.employmentservicesqld.com.au
PAGE 24 WELCOME TO DALBY & DISTRICT
Golden West Employment Solutions 10 Cunningham Street, Dalby ) 4662 1410 www.goldenwest org.au Max Employment Services Dalby 106 Cunningham Street, Dalby ) 1800 625 350 www.maxemployment.com.au
Finding A Job Fair Work Info Line In Australia work conditions and the minimum wage for particular types of work is regulated through the Industrial Relations Commission. The Fair Work Act 2009 provides you with a safety net of minimum terms and conditions of employment through the National Employment Standards (NES). If you have a problem or would like to know more about your employment conditions contact the Fair Work Info Line on 13 13 94. You can visit their website at www. fairwork.gov.au/pages/ From 1 January 2010, a Fair Work Information Statement is to be provided to all new employees by their employer as soon as possible after the commencement of employment. The Statement provides basic information on matters that will affect your employment. You will find information on the Fair Work Information Statement at www.fairwork. gov.au/employment/conditions-of-employment/fair-work-information-statement/ pages/default.aspx
Complaints about pay and leave If you believe that you have not been paid correctly by your employer or a previous employer, you may be able to make a complaint about underpayment. You can get more information on rates of pay for most types of work at www.fairwork.gov.au, or ) 13 13 94.
Discrimination & adverse actions There are laws to protect employees and prospective employees from job-related discrimination. It is essential that employers are aware of this issue and provide a workplace that is discrimination-free.
WELCOME TO DALBY & DISTRICT PAGE 25
Finding A Job
What is discrimination? Under Commonwealth workplace law, an employer must not take ‘adverse action’ (as set out below) against any employee or prospective employee because of the following attributes: > Race
> Family or Carer responsibilities
> Colour
> Pregnancy
> Sex
> Religion
> Sexual Preference
> Political opinion
> Age
> National extraction
> Physical or mental disability
> Social origin
> Marital status You can make a workplace complaint to Fair Work Australia if you believe your employer (or prospective employer) is discriminating against you personally. For more information on complaints you can visit www.fairwork.gov.au or ) 13 13 94.
PAGE 26 WELCOME TO DALBY & DISTRICT
Applying for a Driver’s Licence
Getting a Driver’s Licence Step One You must obtain a learner’s permit before you drive a car on the road. A learner’s permit is not a full licence but allows you to drive with a licenced driver in the car while you learn to drive. You will need to pass a Driver Knowledge Test to get a learner’s permit. For more information on learning to drive go to www.tmr.qld.gov.au. Step Two Pass a practical driving test. Before you book your Q-Safe Practical driving test, the department must assess and pass your learner’s logbook. All learners under the age of 25 must complete 100 hours of supervised on-road driving and maintain records in a driving log book. You must be at least 17 years of age before you can apply for a learner’s permit.
WELCOME TO DALBY & DISTRICT PAGE 27
Applying for a Driver’s Licence Holders of a foreign Driver’s Licence If you have a Driver’s Licence from another country, in English or with an official translation, you are allowed to drive for your first three months as a resident in Australia. After the three months you will need to have the appropriate Driver’s Licence to drive on the roads. To get an Australian Driver’s Licence you will usually need to pass a knowledge test, a practical driving test, and an eyesight test. In Australia, Drivers’ Licences are issued by state and territory governments. For information on these processes please contact Queensland transport on: ) 3834 2011 Website: www.transport.qld.gov.au
Evidence of Identity to apply for a licence To apply for a Queensland Driver’s Licence you will need to show three identity documents: > one category A document, > one category B document, and > one evidence of Queensland residential address document.
PAGE 28 WELCOME TO DALBY & DISTRICT
Applying for a Driver’s Licence Category A Documents
Category B Documents
Full Australian Birth certificate
Medicare card
Australian Citizenship Certificate or Naturalisation Certificate
Plastic financial institution debit/credit card with signature and embossed name
Australian Passport Foreign Passport Department of Immigration and Multicultural and Indigenous Affairs Travel Document Department of Immigration and Multicultural and Indigenous Affairs Certificate of Evidence of Resident Status Australian Defence Force Photo Identity Card
Education institution student identity document (must include photo and signature) Department of Veteran’s Affairs/ Centrelink Pensioner Concession Card (including Health Care Card) Australian-issued Security Guard/ Crowd Controller Licence (with photo) Australian-issued Firearm Licence
Queensland or Federal Police Officer Photo Identity Card Queensland card 18+ Queensland Transport Driver Authorisation Queensland Transport Accreditation
An evidence of Queensland residential address document: Contract of House Purchase, Lease or Rental Document Queensland Vehicle Registration Certificate Queensland Local Government Rates Notice Australian Taxation Office Assessment Australian Taxation Office Tax file number confirmation advice Electricity, gas, telephone account (current) WELCOME TO DALBY & DISTRICT PAGE 29
Applying for a Driver’s Licence Car Registration & Insurance Every car has to be registered if driven on public roads. In fact, it is illegal to drive an unregistered car on the roads. Car registration is renewed every 6 or 12 months. You must keep the registration up to date if you want to keep driving your car on the roads. The cost of registration also includes insurance for personal injury to yourself and others if you are injured in a car accident. This is called ‘Third Party’ insurance. But this type of insurance does not cover you for damage to other cars. If you have a car accident and damage another person’s property (car) the owner will expect you to pay for the cost of repairs. To cover another person’s property you need to take out another type of insurance. There are two options to insurance against property damage: > Third Party Property : Covers damage to other peoples’ property > Comprehensive Insurance covers damage to your car and damage to property if you have an accident and may help in replacing your car if damaged beyond repair Insurance is renewed every 12 months and must be paid on time to maintain insurance cover. Insurance companies can be found in your local yellow pages directory.
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Becoming an Australian Citizen
Why should I become a citizen? Australian citizenship is an important step in your migration story. Becoming an Australian citizen means that you are making an ongoing commitment to Australia and for all that this country stands for. It is also the beginning of your formal membership of the Australian community. It is the step that will enable you to say ‘I am Australian’. Australian citizenship is a privilege that offers enormous rewards. By becoming an Australian citizen, you are joining a unique national community. Our country has been built on the combined contributions of our Indigenous people and those who came later from all over the world. We celebrate this diversity and at the same time, strive for a unified and harmonious nation. The strength of the Australian community means that we work together to solve problems and to make Australia the great country that it is. We have a stable system of government and Australians respect the authority and laws of the government. Our stability, our culture and our laws have been shaped by our history. By joining the Australian community, you will inherit this history and you will be in a position to contribute to it.
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Becoming an Australian Citizen
Responsibilities and privileges of Australian citizenship As a permanent resident of Australia, you have already enjoyed living in a free and democratic society. When you become an Australian citizen, you will have new responsibilities. You will also have a range of new benefits. Responsibilities – what you will give Australia. As an Australian citizen you must: > obey the law > defend Australia should the need arise > serve on a jury if called to do so > vote in federal and state or territory elections, and in a referendum Privileges – what Australia will give you. As an Australian citizen you have the right to: > vote in federal and state or territory elections, and in a referendum > apply for work in the Australian Public Service or in the Australian Defence Force > seek election to parliament > apply for an Australian passport and re-enter Australia freely > receive help from an Australian official while overseas > register children born overseas as Australian citizens by descent. PAGE 32 WELCOME TO DALBY & DISTRICT
Becoming an Australian Citizen Department Immigration & Citizenship The Department of Immigration and Citizenship (DIAC) is your contact point for all visa matters and Australian citizenship. There is also general information available on the DIAC Living in Australia web pages including settling in Australia. DIAC enquires
) 131 881
DIAC Website
www.immi.gov.au
Australian citizenship For most permanent residents, the first step in becoming an Australian citizen is passing the citizenship test. To prepare for the test, you should read the citizenship resource book which is available on the website listed below. Copies are also available at Council. Once you have passed the test and satisfied the other requirements for Australian citizenship, including living in Australia for a specified period of time and being of good character, you will need to make an application for Australian citizenship. If your application is successful, you will be invited to attend a citizenship ceremony. At the ceremony, most adult applicants will be required to make the Pledge of Commitment before they become Australian citizens. For more information including eligibility and application forms go to:
Citizenship Information Line (in Australia) ) 131 880 Citizenship website: www.citizenship.gov.au
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Becoming an Australian Citizen
Getting an Australian Passport After you become an Australian citizen, you may apply for an Australian passport. If you continue to hold the citizenship of another country as well as your Australian citizenship, you should travel in and out of Australia using your Australian passport. For Australian citizens it is compulsory to enrol to vote if you are 18 years of age or older. There is the opportunity to enrol at your Australian citizenship ceremony. You can also enrol at 17 years of age to be ready to vote once you turn 18. Enrolment forms are available at Post Offices, Australian Electoral Commission (AEC) offices and the AEC website. Completing one form will enrol you for federal elections, state/territory elections and most local government elections. Every time you move address you must complete a new enrolment form. More information is available at the website (including in languages other than English) or call the AEC if you have any questions. Australian Electoral Commission (AEC) www.aec.gov.au
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) 13 23 26
What are Human Rights? Every person has inherent dignity and value. Human rights standards are contained in internationally agreed human rights treaties and declarations. Human rights help us to recognise and respect that fundamental worth in ourselves and in each other. The Australian Human Rights Commission is responsible for promoting and encouraging protection of human rights in Australia. Australia has agreed to uphold the human rights standards set out in a number of international agreements such as: > International Covenant on Civil and Political Rights > International Covenant on Economic, Social and Cultural Rights > Convention on the rights of the child > Convention on elimination of all forms of discrimination against women > Convention of the Elimination of all Forms of Racial Discrimination > Convention on the Rights of Persons With Disabilities > Universal Declaration of Human Rights http://www.wageline.qld.gov.au/feedback.epl
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Child Rights Australia has a strong commitment to protecting the human rights of children, which may be different to some cultural practices relating to child rearing in other countries. Practices which are illegal under Australian laws include forced early marriage and female genital mutilation (cutting). It is also illegal to take or send a child to another country for forced early marriage or female genital mutilation (cutting). It is also illegal to have someone else organise this. There are services available to respond to these practices. The Australian Human Rights Commission has an official role to protect and promote the rights of children and young people. More information on Child and Human Rights can be found at the Commission’s website: www.hreoc.gov.au. Young people learn about Child and Human Rights at school. In general Child Rights include: > The right to life & development > The right to education > The right to freedom of expression > The right to privacy > The right not to be discriminated against, and > The best interests of the child are primary consideration in any decision relating to children Children are protected by law from physical, sexual and emotional abuse, neglect and violence, both at home and at school, and reasonable provision must be made for their supervision and care. Physical discipline is generally discouraged, and if it causes significant harm, is illegal. It is not allowed in schools. Where a practice harms or is likely to harm a child or young person, Child Protection Services may become involved to ensure their safety and wellbeing. If you or someone you know needs protection from violence or abuse, you should contact the police or a child protection service. Child Abuse and Prevention Service
) 1800 688 009
Department of Child Safety
) 1800 811 810 (24hrs)
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Child Rights Responsibility of a Parent > Parents are legally responsible for the care, welfare and development of their children. (Family Law Act) > It is an offence for a parent to leave their children in a dangerous situation and/or leave a child or children unfed, without clothing or accommodation (Criminal Law Consolidation Act s14, 30) > The Police or Dept of communities have the power to remove children from situations where their safety is in serious danger and there is no guardian present (Children’s Protection Act s 16)
Protecting Human Rights of children Children are protected by law from physical, sexual and emotional abuse, neglect and violence, both at home and at school, and reasonable provision must be made for their supervision and care. Physical discipline is generally discouraged, and if it causes significant harm, is illegal. It is not allowed in schools. Where a practice harms or is likely to harm a child or young person, Child Protection Services may become involved to ensure the child’s safety and wellbeing. If you or someone you know needs protection from violence or abuse, you should contact the police or a child protection service. Child Abuse and Prevention Service ) 1800 688 009 Department of Child Safety ) 1800 811 810 (24hrs) For personal support contact: Domestic & Family Help line
) 1800 811 811
Age Related Responsibilities > The age of consent is 17 years > The legal age for alcohol consumption is 18 years > It is compulsory to vote from 18 years old > The minimum work age for full time work is 16 years The employment of Children is governed by The Child Employment Act 2006 > Young people under 16 years may only work 12 hours per week during a school week and up to 38 hours during school holidays. More information can be found at www.wageline.qld.gov.au WELCOME TO DALBY & DISTRICT PAGE 37
When you need legal help Legal Aid In every state and territory there are community organisations that work to inform people of their legal rights and obligations, and to improve their access to the justice system. Legal Aid
) 1300 651 188
Legal Aid Queensland provides information, advice and representation in family, civil, and criminal law matters and legal assistance to financially and socially disadvantaged Queenslanders. Legal Aid Queensland provides an independent statutory authority that operates under the Legal Aid Queensland Act (1997) and is funded by the Queensland Government to undertake State law matters and by the Federal Government for Commonwealth law matters. www.legalaid.qld.gov.au
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When you need legal help Legal & Mediation Services Caxton Legal Centre
Women’s Legal Service
) 3214 6333 Dispute Resolution & Mediation Service This service provides non-legal, voluntary and confidential service to assist disputing parties resolve conflict.
) 1800 677 278 or ) 3392 0670
Dept of Fair Trading
Family Court of Australia ) 1300 352 000 Family Mediation – Relationships Australia
) 1800 017 288 Find information on consumer rights, refunds, warranties, business names, product safety, scams, real estate, purchasing a vehicle etc.
) 1300 364 277
Domestic Violence Court Support
Justice of the Peace JPs can be contacted at Dalby Court House and Western Downs Regional Council - or contact the JP Branch for local listings. www.justice.qld.gov.au
) 4637 6040 Contact D.V. Regional Service for local contact information. ) 3816 3000 www.justice.qld.gov.au Tenants Union of Queensland Advice Line ) 1300 744 263 Toowoomba Community Legal Service Inc. ) 1300 008 272 Free legal advice and referral. Victims of Crime ) 1300 733 777 (24 hr) Information and support for victims of crime.
Dalby Court House ) 4672 1810 Drayton Street, Dalby
Legal Aid Queensland ) 1300 301 147 (Free Service) This service provides advice and legal representation to people who are unable to afford court proceedings. Women’s Justice Network – SW Queensland ) 1300 651 188 or ) 4639 5469 Connects women in South west Queensland to legal information and advice. www.legalaid.qld.gov.au
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Australian Census Every five years the Australian government conducts a population census. This usually takes place in August and everyone in the country records information on a questionnaire. This takes place across Australia on the same night. The Census of Population and Housing is the largest statistical operation undertaken by the Australian Bureau of Statistics (ABS). It aims to accurately measure the number of people in Australia on Census Night, their key characteristics, and the dwelling in which they live. Visitors to Australia are counted regardless of how long they have been in the country or how long they plan to stay. In fact it is only foreign diplomats and their families who are exempt.
Is it Compulsory? Yes. The Census and Statistics Act (1905) authorises the Census and also provides for the compulsory completion of the Census form. Just prior to Census Night forms are distributed to all residences in Australia. You are asked to answer all the questions on the Census Form. If you do not answer the questions, the ABS has the power to direct you to provide the information. The Census and Statistics Act (1905) provides for penalties of up to $110 per day for people convicted of failing to complete and return a form.
How Census Information is used This information is used in two ways. The census provides a snapshot of the nation and helps us with information about who we are. In this way we know how many old or young people we have, or where lots of young families are living. The information collected is how our government is able to plan how and where services are funded so it is important that everyone contributes to the census information. In fact how our government is made up is a result of census information. The number of seats each state and territory holds in the House of Representatives is based on Census figures. State and Territory funding is also based on Census figures.
The Census is conducted every five years. The next Census is planned for August 2016.
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Australian Census Who is counted in a Census? The Census includes all people, except foreign diplomats and their families, who are in Australia and its internal and external Territories on Census Night. This includes: > People working or living on boats in Australian waters. > Visitors to Australia, regardless of how long they’ve been in the country or how long they plan to stay. > People outside but normally resident in Australia who are not subject to outbound migration formalities, such as those on oil and gas rigs off the Australian coast. > People of the Torres Strait Islands. > People of the Territories of Cocos (Keeling) Islands and Christmas Island following the enactment of the Territories Reform Act 1992, the results for these Territories were included in the counts for Australia for the first time in 1996. > Peoples “over-wintering” in the Australian Antarctic Territory. > Overseas visitors to Australia. > Homeless people. > People on airplanes travelling between Australian destinations on Census Night. > People on ships travelling between Australian destinations on Census Night. > All children, including newborn babies born before midnight on Census Night. > People in detention centres. > People in prison. > Transport drivers on the road. > People in hospitals and institutions. Australian citizens and residents who are out of the country on Census Night are out of the scope of the Census and are generally not included unless they have left the country without being required to undertake departure formalities, for example, naval personnel on-board ships away from Australia. The ABS uses emigration and immigration data to take into account residents, citizens and non-citizens in the calculation of population figures WELCOME TO DALBY & DISTRICT PAGE 41
In Case of Emergency Police Police in Australia are not connected to the military forces and do not play a part in politics. They aim to protect life and property in the community, prevent and detect crime, and preserve the peace. The police may intervene in family issues where there is a domestic dispute or concern about physical, sexual or psychological abuse to any family member. There is no charge for police services. In an emergency, telephone ) 000 and ask for the “Police”. For non-urgent matters, call your local Police station Bell
) 4663 1220
Dalby
) 4669 9222
Jandowae
) 4668 5320
Ambulance If you need an ambulance, telephone ) 000 and ask for “Ambulance”. Ambulances provide emergency transport to hospital and immediate medical attention. Remember, when you telephone for an ambulance DO NOT HANG UP. If you do not speak English – say your language and wait - an interpreter will assist you with your call. All Queensland residents are automatically covered for the cost of ambulance services anywhere, anytime, across Australia. For further details go to www.ambulancecover.qld.gov.au Ambulance Service ) 1300 369003
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In Case of Emergency
Fire In case of fire, first get your self and others to a place of safety. Telephone ) 000 and ask for Fire. DO NOT HANG UP. If you do not speak English – say your language and wait - an interpreter will assist you with your call. Fire services are delivered free of charge in a town area under your rates, out of town areas it is generally covered by your house insurance. It is very important to insure your house and contents for loss in case of fire. In most cases insurance of this kind would replace what is lost.
State Emergency Services ) 132 500 is now the only number Queensland residents need to call for help from the SES during floods or storms. In a life threatening emergency residents should still call Triple Zero ) 000 but if assistance from the SES is required during floods or storms call ) 132 500. Examples of when SES can help would be a tree falling on a house or if natural flooding threatens your home.
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Phone Information Numbers
Telephone numbers beginning with 1800 are free calls if rung from a private telephone and cost the same as a local call if rung from a payphone. Numbers beginning 13 or 1300 are charged at local call rates. Mobile phone rates apply to calls from mobile phones. Emergency – Dial ) 000 Text Emergency Call – Dial ) 106 Calls to 000 and 106 are free. Only ring ) 000 and ) 106 if you are seeking an urgent emergency response from Police, Fire or Ambulance Services. When reporting an emergency by calling ) 000 or ) 106, the telephone number and address you are calling from may be given to the Emergency service so they can respond quickly. The content of calls to 000 and 106 are recorded and may be disclosed in accordance with relevant legislation.
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Keeping Animals Dogs and cats are often kept as family pets in Australia however they do need to be registered with the local Council. It is advised that dogs and cats are de-sexed to avoid unwanted babies. Detailed information about keeping pets in Western Downs can be found on www. wdrc.qld.gov.au or by contacting the Western Downs Regional Council Customer Contact Centre ) 1300 268 624. If you want to keep grazing animals such as cows or sheep on less than 5 acres you need to contact council. But if you have more than 5 acres of land you can freely keep grazing animals. For more information on animal care contact the Dept Primary Industries (DPI). http://www.dpi.qld.gov.au and http://www.dpi.qld.gov.au/4790_6040. htm. All animals in Australia are protected by The Animal Care and Protection Act 2001. Anyone who keeps animals has a duty of care to those animals. Having a duty of care for an animal that you are in charge of means you are legally obliged to care for it by providing for its needs in a reasonable way. For more information: www.dpi.qld.gov. au/4790_6046.htm. The RSPCA and DPI can both help with more information on how to care for animals as can any local Veterinarian (listed in phone book). www.rspcaqld.org.au and www. dpi.qld.gov.au/4790_6040.htm and the Western Downs Regional Council web site www.wdrc.qld.gov.au. Slaughtering of animals for meat or other reasons is highly regulated in Australia. In addition all grazing animals must have a Livestock Property Identification Code (pic) registered with DPI. More information on this can be found at www.dpi.qld.gov. au/4790_6000.htm.
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DIRECTORY Myall Youth and Community Network Centre (MYCNC) People can access services from the following organizations: The Alcohol and Drug Foundation—Queensland ) 4662 5688 The Advocacy & Support Centre (TASC) ) 4616 0700 Rural Womens’ Outreach Legal Service ) 4616 9700 Dept of Justice and Attorney-General , Juvenile Justice Team Dept of Justice and Attorney-General - Dispute Resolution team Australian Personal Management ) 4662 3848 Ozcare ) 1300663702 Employability ) 46240500 Alcohol Drugs Foundation Queensland (ADSQ) ) 46625688 Centacare ) 46995 444 Relationships Australia ) 1800 176 002
Cnr Nicholson Street & Warrego Highway, Dalby ) 4662 0152 Email: mycnc @bigpond.com Website: www.mycnc.com.au
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DIRECTORY Financial Management & Budgeting Tax Help Free Tax help for low-income people ) 132 861 (ATO) Lifeline Lifeline Community Care Telephone Financial Counselling “First Aid Line” ) 1300 370 255 Darling Downs and South West Queensland General Enquiries ) 1300 991 443 Public Trustee Free wills, Enduring Power of Attorney, Investment and Administration of deceased estate, Property management, Auction and Trust management. ) 4631 8100 ) 3432 6611 Gambling Helpline ) 1800 222 050
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DIRECTORY Emergency Relief Emergency Relief funding is to provide emergency assistance to people in financial crisis. Emergency Relief service is an important gateway to other services and supports that can help people deal with more complex issues, including issues that have contributed to, or are a consequence of, financial stress. For example, Emergency Relief originations also refer people to Services such as: > Financial services > Financial literacy programs > Drug and alcohol support > Crisis accommodation > Mental health > Family support In an emergency you could contact: Salvation Army 7 Alfred Street, Dalby Shop 8, Stuart Street, Dalby ) 4669 6393 St. Vincent De Paul 42 Archibald Street, Dalby ) 4662 3497 OZCARE 288 Nicholson Street, Dalby ) 1300 663 702 Dalby Crisis Support Association Nolan Street, Dalby ) 4669 8499 PAGE 48 WELCOME TO DALBY & DISTRICT
DIRECTORY The Queensland Program of Assistance to Survivors of Torture and Trauma 50 Shottery St, Yeronga. Qld 4104 ) 3391 6677 QPASTT The Queensland Program of Assistance to Survivors of Torture and Trauma (QPASTT) provides flexible and culturally sensitive services to promote the health and wellbeing of people who have been tortured or witnessed torture or who have suffered refugee related trauma prior to migrating to Australia. QPASTT aims to provide services which address the range of physical, psychological and social needs that survivors of torture and trauma have. Services are free and confidential. QPASTT is a not-for-profit, community organisation working across Queensland with offices located in the suburb of Yeronga in Brisbane. QPASTT is managed by a committee drawn from refugee communities, human rights workers, health and welfare workers who have experience in providing services to people of refugee background. QPASTT is politically-neutral and non-denominational.
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DIRECTORY
General Practitioners (GPs) In the event of illness/sickness which is not an emergency, you should go first to a family doctor (also called a ‘general practitioner’ or GP) or a medical centre. You can choose which doctor or medical centre you attend – they are listed in the Yellow Pages telephone directory under ‘Medical practitioners’. Your doctor may bulk bill. This means you will be asked to sign a Medicare form, and the doctor sends this form to Medicare, which then pays the doctor. Otherwise the doctor will charge you, and you may be able to claim the cost back from Medicare or your private health insurance fund (if you are eligible). In either case, you must bring your Medicare card (and Health Care Card if you have one).
Interpreting Doctors can access a priority telephone line to have an interpreter for the duration of your medical consultation. This is done at no cost to you or your doctor, provided you are a permanent resident or an Australian citizen and when the medical consultation is covered by Medicare. A medical practitioner can also book an on-site interpreter if this is required. TIS National doctors priority Line (24 hours) ) 1300 131 450
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DIRECTORY Local Medical Centres Dalby Medical Centre Shop 9 116 Cunningham Street, Dalby ) 4662 5433 Goondir Health Services 4 Jimbour St, Dalby ) 4662 6199 Myall Medical Practice 40 Archibald Street, Dalby ) 4662 2433 The Gatehouse Medical Practice 18 Dalby Street, Jandowae ) 4668 5188 Dalby Diagnostic Imaging 66B Cunningham Street, Dalby ) 4662 3766
Local Chemists Amcal Dalby Pharmacy Shop 22 Dalby Shopping World Cunningham street, Dalby ) 4662 2777 Friendly Society Pharmacy 52 Cunningham street, Dalby ) 4662 5333 Jandowae Pharmacy 36 High Street, Jandowae ) 4668 5342
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DIRECTORY Dalby Health Services Public Hospitals in Queensland are run by the Queensland Government. There are also private hospitals. Public Hospitals are available to everyone. Private Hospitals are accessed through private health insurance or individuals paying for their own hospitalisation. Dalby Hospital is a public health facility with a 116 bed community hospital. This is an integrated health facility and the following health services are provided: Hospital
Maternity, Medical, Surgical, Accident and Emergency, Children’s Ward, Outpatients, Pathology, Palliative Care, Aged care
Clinics Available
Antenatal; Dental; Gynaecology; Fracture; Minor Operations; Surgical Outpatients; Mobile Women’s Health; Paediatric; Medical Imaging; Physiotherapy; Speech Pathology; Social Work
Allied Health Services
Dietetics; Occupational Therapy; Pathology; Pharmaceutical; Physiotherapy; Radiography; Speech Pathology; Social Work
Mental Health Services
Across Northern Downs District
Community Health
Community and Child Health; Indigenous Health; Diabetics; Home and Community Care Services; School-Based Health Nurse, Cardiac Rehabilitation, McGrath Foundation Breast Care Nurse, Early Intervention Specialist, Child Protection Officer
Other Aged Services
Karingal Residential Aged Care Facility on hospital campus
Address: Hospital Road, Dalby. You can phone the hospital 24 hours a day. ) 4669 0555 Both private and public patients are eligible to use the facility.
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DIRECTORY Emergency medicine Dalby Hospital has a 24 hour medical centre. Doctors are on-call for emergencies 24 hours a day. You can visit this facility at any time you need urgent care. In cases of emergency use ) 000 and ask for ambulance. Services: Outpatients
Physiotherapy
) 4669 0534
) 4669 0538
Acute Wards
Occupational Therapy
) 4669 0500
) 4669 0546
Maternity
Speech Therapy
) 4669 0525
) 4669 0548
Mobile Women’s Health
Dietician
) 4669 0512
) 4669 0563
Social Work Services
Mental Health
) 4669 0512
) 4669 0501 A/h ) 4616 5210
Jandowae Health Services Hospital
Medical; Emergency; Outpatients; Respite; Long Stay (nursing home type), Palliative Care
Clinics Available
Child Health; Dressing Clinic
Allied Health Services visiting
Podiatrist; Physiotherapy; Dietetics; Speech Therapy, Occupational Therapy, Social Work
Community Health
Community and Child Health; Women’s Health; Mental Health; Alcohol, Tobacco & Other Drugs
Other Aged Services
Meals on Wheels; Community Aged Care Assessment Team
Address: Dalby Street, Jandowae ) 4668 4555 WELCOME TO DALBY & DISTRICT PAGE 53
DIRECTORY Goondir Health Services Services provided by Goondir Health Services include: > Full Medical Facilities
> Men’s Business
> Ante Natal Checks
> Sexual Health promotion
> Sound Referral Processes
> Stolen Generation Services
> Maternal & Child Care/ Vaccinations
> Counselling Services
> Diabetes Programs
> Health Promotion
> Asthma Programs
> Hearing Health Screening in Schools and Clinics
> Full Health Screening
> Home Visits
> Women’s Business
> Transportation Services
The Goondir Health Services provides primary health care services delivering holistic and culturally appropriate health care to Aboriginal and Torres Strait Islander people Address: 4 Jimbour Street, Dalby ) 4662 6199
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Joining your Community Welcome Packs for new residents are available from the Dalby Visitor Information Centre. The packs are designed to help you settle into the community and include contact details for community clubs , organisations and churches, a town map, local magazines, brochures of the tourist attractions in the region and a list of forth coming events. Volunteering to help with a community organisation or service can be a good way of meeting new people. There are several organisations in Dalby that rely on volunteers to operate. Meals on Wheels, charity shops, the library, the Dalby Regional Art Gallery and the Visitor Information Centre are just a few. If you would like to become involved in volunteering ask the volunteers at the Visitor Information Centre for more details. Dalby Visitor Information Centre Thomas Jack Park Drayton Street, Dalby ) 4679 4461
This is the first edition of the Dalby & District Welcome Kit.
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