Quality Contact Centers

Quality Contact Centers

Quality Contact Centers Moçambique was founded in 2015 in Angola, before opening its offices in Maputo, Mozambique in 2019, as part of the company’s internationalisation and regionalisation process. The company continues to expand and improve its service offerings across a wide spectrum of industries.

Africa Outlook (AO): Briefly introduce us to Quality Contact Centers Moçambique.

Quality Contact Centers (QCC): specialised services in the areas of contact centre and business process outsourcing.

given the opportunity, and we are eternally grateful for it.’’

‘‘We can now respond to each new challenge in a smart and proactive manner, as it is in our DNA to bring solutions, not problems.’’

“We were awarded the management of the social media hub for both the Angola and Mozambique markets in 2019 and we now respond to queries presented on those channels, we provide outbound and inbound for one of the segmented customers. Multichoice Mozambique is leader in their segmented product and perceived by the market to have an excellent Customer Care Line.’’

AO: Tell us about some of the major challenges faced and how these have been overcome?

QCC: “The process of choosing a partner that provides the services that we do, is taken at the strategic level of organisations, normally in response to the question of “how do we become relevant to our customers?”

“Nowadays, the key differentiator between brands is service, experience, and availability.’’

‘‘Decision makers within organisations want to be certain that the privacy of customers is going to be preserved and that the customer’s personal data is going to

tribute to Paulo Sergio Sampaio Lavrador, one of the founding parents. His contribution has been immeasurable.’’