T H E S A LVAT I O N A R M Y S M M
Building a better future
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One Message SHARING
The Salvation Army SMM goes above and beyond to ensure that it continues to be successful in transforming lives, through the services it has to offer Writer: Phoebe Calver | Project Manager: Callam Waller perating in 128 countries, The Salvation Army is one of the most diverse charities in the world, with its defining quality being seen as one Army, moving together through a united mission of reaching and helping the hurt and lost. Since its beginnings, The Salvation Army has worked tirelessly to share the transforming message of Jesus bringing hope and life - more recently The Salvation Army, Singapore, Malaysia and Myanmar (SMM) territory has implemented ‘The Mission Accountability Framework’ which has been developed by international headquarters; also implementing procedures and systems to ensure all matters are handled with the highest ethical management standards. “Our work is governed by the international headquarters located
Colonel Lyndon Buckingham, Territorial Commander of The Salvation Army SMM
in London,” explains Colonel Lyndon Buckingham, Territorial Commander of The Salvation Army SMM. “The SMM territory comes under the South Pacific and East Asia zone which is headed up by an International Secretary; these secretaries are responsible for providing oversight and coordinating of the Army’s work in each respective zone.” The Salvation Army’s International Leader, General André Cox together with his wife, Commissioner Silvia Cox - currently the World President of Women’s Ministries, lead the team at International Headquarters, providing leadership, direction and support to all those working for The Salvation Army. Buckingham continues: “From small beginnings, the SMM Territory has grown in each of the
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CUSHMAN & WAKEFIELD
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ushman & Wakefield Singapore’s Facilities and Engineering arm is a fully integrated facility services, engineering solutions and energy management company. The Company has over 30 years’ experience delivering facilities and property management services. They provide services to developers, property owners, occupiers, investors, real estate fund managers, governments as well as corporate real estate companies, multinational companies, business conglomerates and manufacturing companies, among others. They participate in Public Private Partnership projects, and undertake the management and day-to-day operations of large-scale projects like housing estates and townships. Cushman & Wakefield offers tactical solutions to help clients meet their workplace goals. Their facility services offerings can be delivered as single or multiple services, or as a part of an integrated facilities management (IFM) structure.
The Charity has a history of over 100 years in the region
countries making up the Territory and now boasts a total of 36 social and community institutions or programmes, 75 outposts and over 900 officers and personnel.” Of course this journey has not been smooth sailing, particularly during the pioneering early days, however, the mission has been kept alive while continuing to meet required needs, while staying adaptable throughout the changing times. With a history of over 100 years serving the region, the Charity has built a solid reputation for addressing aid gaps and building a better future for those in its care.
Core specialities
The Salvation Army has a long and complex history, beginning in 1865 when William Booth - a London minister - gave up the comfort of his pulpit, instead taking his message to the streets where it would better reach the poor, homeless, hungry
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From small beginnings, the SMM Territory has grown in each of the countries making up the Territory and now boasts a total of 36 social and community institutions or programmes...
Cushman & Wakefield’s partnership with The Salvation Army began in 2012. The team provides facility management and consultancy services to their five sites across Singapore, caring for over 36,000sqm of space. They also provide SMART Asset Management Solutions to help The Salvation Army harness benefits of Integrated Life-cycle Management. With the help of smart technologies, C&W drives value and benefit by providing an Integrated Life-cycle Management. We are pioneers and market leaders for the Strategy, Management, Assessment, Reactive solutions anchored in industry leading Technology that create benefits for landmark facilities in Singapore. For more information, contact: Benedict Koh benedict.koh@cushwake.com Martin Choo martin.choo@cushwake.com
Cushman & Wakefield
provides SMART Asset Management Solutions to our institutional clients. With the help of smart technologies, C&W drives value and benefit by providing an Integrated Life-cycle Management. We are pioneers and market leaders for the Strategy, Management, Assessment, Reactive solutions anchored in industry leading Technology that create benefits for landmark facilities in Singapore.
S M A R T STRATEGIZE
MANAGE
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TECHNOLOGY
Asset policy
Project Management
Due Diligence
Operations & Maintenance
ERA Integration
• Asset Accounting • Master Planning • Demand Management
• Programme Management
• Condition Assessment
• Fault Incident Management
• Planning & Tracking
• Life Cycle Cost Projection
• Preventive Maintenance
• Budget Management
• Corrective Maintenance
• Risk Management
• Predictive Maintenance
• Computerised Maintenance Management System • Cost-benefit Analysis
• Condition-based Maintenance
Significant results
Cushman & Wakefield has been integral in ensuring world-class property management in key facilities in Singapore. Our clients from diverse sectors of the industry are testament to the customized best-in-class processes that drive meaningful results.
• Resource-levelling for better time and cost management in sync with operations • Better control of quality of works from contractors due to stringent pre-qualifications criteria • Consolidated one-stop solution of subject matter experts that could cascade to comprehensive risk and asset management
For more information, please contact:
Benedict Koh benedict.koh@cushwake.com I D EAS I NTO AC TI ON
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Martin Choo martin.choo@cushwake.com
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subsidiary of the Soup Restaurant Group, focuses on food production & procurement.
Since 2013, we have been serving quality meals to beneficiaries of nursing homes and voluntary welfare organisations (“VWOs”). In 2016, we served an estimated 500,000 meals to beneficiaries all over Singapore. In recognition of our efforts, we received the President’s Volunteerism and Philanthropy Award 2016 for Small and Medium Enterprises and was singled out by the Finance Minister, Mr Heng Swee Keat, during his Budget speech in 2016 as an inspiring example of a company contributing to society.
www.samsui.com.sg The SMM Territory ensures staff are well equipped to perform their duties
and destitute. His bold actions were the beginning of an international movement that has made a lasting impact on countless numbers of lives. “Presently our work around the world is particularly diverse with programmes tailored according to the needs of the country and particularly the communities we are reaching out to,” Buckingham affirms. “In addition to the local programmes we are fully immersed in, our international headquarters provide essential support - such as emergency services, social justice commission, anti-human trafficking, women’s ministries and spiritual life development.” The SMM Territory does its best to ensure its officers and staff are well equipped to perform their numerous duties and responsibilities. With that comes the importance of staff development and training. Over the years, The Salvation Army has invested
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We have partnered with a range of training institutes for both formal and educational qualifications, alongside short-term training certificate courses
heavily in the further education and development of its staff across the various programmes and services. “Our human resources team are constantly researching and looking for training opportunities for our officers and staff,” Buckingham adds. “We are fortunate to be in the position to provide funding to support both skills and leadership development. “We have partnered with a range of training institutes for both formal and educational qualifications, alongside short-term training certificate courses and courses that are specific to a particular field.” Alongside this, The Salvation Army SMM works closely with the Social Service Institute and Singapore University of Social Sciences, working under the National Council of Social Service Professional Conversion Programme which aims to inspire and attract purpose driven individuals in order to serve the community and Social Service Sector.
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Healthful Taste for Food Lovers
Samsui products are high quality, healthy and nutritious.
Call +65 6282 9142 #03-11, 171 Kampong Ampat, Singapore www.samsui.com.sg
Bringing families & friends together One of life’s greatest pride & joy is good food. Our purpose is to bring people together over good food and leverage on our food services as means to give back to society.
The Charity works on the united mission of reaching and helping the hurt and lost
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Peacehaven Nursing Home The Peacehaven Nursing Home and Day Centres are true success stories of The Salvation Army, providing a person-centred approach to care and centrally around the empowerment of residents and clients. “Our residents are well supported by medical specialists, and we have worked hard to specialise in Dementia Care,” explains Low Mui Lang, Executive Director of The Salvation Army Peacehaven. “They benefit from direct access to top-class nursing facilities, general practitioners services, occupational therapy, physiotherapy, speech therapy and pastoral care. “A multidisciplinary approach is adopted in developing either the resident or client’s individualised care plan, taking into consideration their needs and goals.” The nursing home has employed a variety of programmes and activities which is able to assist in keeping their minds active and maintaining physical health. “We are extremely proud of our Life We Know programme at Peacehaven, motivating our residents to invest some of their time in daily exercise, which enables them to reap the rewards by using the credits they have earned on activities that they enjoy doing - such as shopping, seeing a movie or going to the salon - all within the safety of the nursing home.” Thanks to the support from loyal donors, The Salvation Army has been able to tap into state-of-theart technology which has enabled it to improve the productivity of staff and fundamentally enhance the quality of care on offer. INGOT is an IT software that has been
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implemented in Peacehaven Nursing Home a few years ago, and it has since streamlined the processes and improved the quality of care; not only this, the technology also focuses on cloud computing and connectivity, allowing staff to conveniently access a central database of information on which to record clinical assessments. Mui Lang explains: “This has enabled our nursing home to sizably cut-down the paper-heavy manual processes which will improve care and resident outcomes. With INGOT PCC, we are ready to provide an improved version with a far better person-centred approach which will be launched in the coming months.”
In 2015, Peacehaven introduced Gym Tonic into the nursing home and day centres, a programme which customises strength training exercises for the elderly who are either idle or more prone to issues such as falls. In doing this, it has enabled residents to remain active, utilising the system’s ability to enhance the productivity of physiotherapists as the equipment automatically collects resident’s physical assessment data and exercise records.
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“As a Charity, we have always strived to continue to strengthen many aspects of our service,” explains Buckingham. “This has been attained through evolving our training, particularly focusing on professionalism and capabilities of employees via partnering with tertiary institutions and individual partners such as the Institute of Technical Education, Singapore Association for Social Workers and Early Childhood Development Agency.” Providing this training ensures that they possess the right skills, knowledge and in particular attitude to deliver quality care and services to beneficiaries. A prime example of this would be Peacehaven Nursing Home - an accredited training organisation under the Institute of Technical Education - which has seen many of its graduates becoming successful nursing professionals. “Our employees are provided with many opportunities to both learn and go onto share best practices in The Salvation Army and beyond,” continues Buckingham. “This is all done through funding and sponsorships from the various government ministries and agencies.”
We are firmly committed to providing excellence in all aspects of the service that we offer clients...
The right skills, knowledge and attitude are needed to deliver quality care
Expanding services
Due to the scale of The Salvation Army, the challenges it is faced with will vary from country to country, with the most obvious being the recruitment of the right people that will assist in advancing the Charity’s work and finances, alongside general commitment to its services. “We are firmly committed to providing excellence in all aspects of the
services we offer, remaining engaged in the conversation of best practice and ensuring our services are recognised for quality of care,” describes Buckingham. “Alongside this, we have worked tirelessly to expand our services in the centres that make up our territory. We try to ensure that our officers, staff and volunteers continue to find fulfilment in the work with The Salvation Army.”
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