From Design to Paint

We sit down with Nick Dangelo of Custom Built Mfg

Tow Professional: Tell us about the range of products that you offer through Custom Built Mfg.

Nick Dangelo: We offer a 20-ton, 25-ton, 30 ton and a 50-ton unit on the integrated line. Additional options we offer, is a 12k sidepuller, 20k sidepuller, extending rear spades, and on our 50 tons we offer a 20k belly winch under the boom. For the rotators, we offer 30-ton, 40-ton, 50 ton and a 60 ton.

Tow Professional: What are some advantages of a Custom Built Product?

Nick Dangelo: The biggest thing that sets us apart from our competitors is price and customer service. When you buy a unit from us, you are considered part of the Custom Built family.

Tow Professional: Tell us about the materials, and products that go into a build.

Nick Dangelo: Our materials are all sourced from vendors in our area. We will accept nothing less than USA-made steel for all our units. We recently started to manufacture 75% of all our hydraulic cylinders here inhouse. Out of all other manufacturers, I would say we build more of our parts in-house than all the rest. We build all the steel components, toolboxes, and all paint is done in-house.

Tow Professional:Tell me about the design, vision, and layout of the new facility, when it comes to workflow and production.

Nick Dangelo: Our new facility has been a huge jump forward for us. We have been able to increase production by 25% in just the first two years, with plenty of room to grow. At our old facility we had to shuffle parts back and forth between buildings across town. By moving to the new facility, we are all at one location. Making it a cleaner, safer, and allaround better place to work.

Tow Professional: Nick, can you tell me about the warranty behind the product.

Nick Dangelo: Our warranty is the best in the business with an industry leading 10-year structural warranty on all steel components made in-house. With our customers, we have a 97% customer retention rate. Some of our customers own seven to nine of our units.