LIGHTING PRODUCTS

By: Barbara Fausnight

Tow truck drivers risk life and limb to help those in need on roads and highways. They are, after all, part of the first responder team at car accident scenes, responding to distress calls and driving to service destinations to promote road safety. Safety is the number one concern for tow operators and drivers on the roads everywhere. At Custer Products, our team is focused to ensure your vehicles are equipped with the latest technology. We will efficiently get you the brightest lighting options available.

LIW-36STR-7R 36” Wireless Tow Light Bar with 7-round transmitter and amber / white strobes.

• Choose the color of strobes added

We have been extremely pleased with the increased exposure that our “Lite It Wireless” tow bars have received recently. Our wireless bars have been featured in several magazine ads; you can meet our team and see our products during key tow shows around the country.

Our individualized frequencies allow unique serial numbers to be assigned to each bar, preventing crosstalk between drivers of the same or different fleets. This feature has also helped recover “missing” light bars by helping identify the owners and getting the bars back to them.

In addition to our wireless light bar line, we also manufacture a corded tow bar line. We have both the PVC material with incandescent lights and the polycarbonate case material with LED lights. Our heavy- duty extensions are made right here and can be 30 to 60 feet long. We make them for all kinds of sockets, 4-pin, 6-pin, 7-pin and 7-blade.

If you are not interested in the wireless bar option or even a corded full-sized bar, the individual tow lights will be sufficient for your towing purpose. These LED tow lights are also manufactured by our production team in the Massillon, Ohio facility. They also have the option on the 4 plugs mentioned above.

Our Service

Our production team takes pride in all the manufacturing products they make and have a saying “If you aren’t proud of it, don’t ship it!” Our production team, at Custer Products, is busy making products for our distributors and customers every day and is a vital part of our company.

Good customer service can be taught at a school or online, but exceptional customer service comes from the heart of servanthood. Everyone who works at Custer Products understands the importance of customer service in regards to both the internal and external customers. There are several key reasons why we have the best customer service in the industry. Our hearts are in it!

First, we answer the phone. We always answer the phone! You will not hear automated answering, prompting you to press a button to be connected. You won’t have to guess the answer to your questions. We want to talk with you, answer your questions, make sure you are ordering the right items, and help you get your order in a timely manner at the best shipping rates possible.

Second, we believe that because the customer has a need, we have a job to do. Meet that need. Because the customer has many choices now, we have to be the “best choice.”

We understand that because the customer has sensibilities, we have to be considerate. When they have urgency, we have to be quick, and when the customer is unique, we must be flexible.

Finally, because the customer has high expectations, we must excel. And because the customer has influence, we have the hope of more customers!

Because of the customer, we exist!

It has been a few years since the 2020 Covid 19 Virus hit and crippled so many businesses. We were happy and blessed to be able to serve so many manufacturers and distributors during such uncertain times. We want to thank all of our existing distributors for continuing to choose Custer Products! To all those who joined Custer Products when they couldn’t find their regular supplies anymore, we welcomed the challenge to get you the large quantities you needed. It was a pleasure for our company to be able to serve some of the “big” guys.

Custer Products launched a new website last fall and we welcome you to take a look. There is something for everyone! Custer Products is your online source for Flashing LED strobes, rooftop light bars, bright LED beacons, mounting boxes, adapters, and so much more! WWW.CUSTERPRODUCTS.COM.

We look forward to meeting all your lighting needs!