WARRANTY INFORMATION

WARRANTY INFORMATION Lifetime Edge Chip Warranty

PT SANGO Hospitality Products

PT Sango will replace from our Classic, Ora and Java Collections any plate, platter, bowl, saucer, in oval and round shapes and any stacking cup or stacking mug, where an edge chips during normal food service use in the Hospitality sector .

Warranty Terms

WHOM THIS WARRANTY COVERS

This warranty covers our customers who have bought these products and who register directly with us using the form provided within 60 days of the date of our invoice.

LENGTH OF WARRANTY

This warranty applies without any time limit.

WHAT THIS WARRANTY COVERS

It covers pieces stated on previous page and it applies only to chipping. It does not apply, for example, to breakage or cracking.

DEFINITION OF NORMAL FOOD SERVICE USE

“Normal Food Service Use” means use in accordance with the generally accepted standards of good practice and care given in our catalogue.

PRODUCT DISCONTINUATION

If a product cannot be replaced due to discontinuation of production, then one of approximately equal value, (based on the last published price for the discontinued product) and as similar in appearance as available will be supplied.

HOW TO OBTAIN WARRANTY COVERAGE

Contact details will be supplied on registration. Sango will inspect the damaged product and all the circumstances of the claim. It shall be at the sole discretion of Sango, acting reasonably and in good faith within the terms of this warranty, to decide whether or not this warranty applies. If it does, then Sango will at its cost ship a replacement within a reasonable time.