ACCOUNTANT'S AVENUE

Stacey Fett Controller accounting@oxbowcc.com

Looks like the course will be opening soon! Ok, that might be a bad April fool’s joke

Here are a few of the most commonly asked questions I get from members about their accounts:

I just made a payment on my account, why is it not showing up on my app?

Payments can be viewed on the app under the ‘Recent’ tab, which is found on the top left hand corner after you click on ‘Current statement’. Statements are generated once a month, so any payments made after you receive your statement will only show on the recent tab. This is also a great way to check for any discrepancies in your charges throughout the month.

Is gratuity automatically added to my check?

The 18% gratuity on Food & Beverage is only automatically applied if you do not sign your slip. If you would like to leave a custom tip, please ask your server for your slip. This will also give you a chance to make sure you were charged correctly, especially if you are dining with a larger group The automatic gratuity is not applied to the credit card or cash payments

Can I set up autopay and if so, what date is the autopay run?

We have two options for autopay – ACH or Credit Card. Please reach out to me for an authorization form to set this up Please note, there is a 3% additional fee to process autopay with a credit card. I run the autopay on the 10th of the month unless it falls on a weekend or holiday, which will then be run on the next business day.

Currently, I am receiving my statement via mail. Is there an option to send it via email?

Yes, please provide me with your email address and I will get it set up to send via email

Email is the best option to receive your statement. If you are currently signed up for emailed statements and are not receiving them, please let me know by emailing me at accounting@oxbowcc.com or calling me directly at 701-598-1112. Here’s to the sun shining and the snow melting!

Stacey