2013 HR ANNUAL REVIEW
EMPLOYEE NEWSLETTER ISSUE 2 路 PUBLISHED JANUARY 2014
IO 2013 ANNUAL FUN DAY
BIGGER For the first time in Fun Day history, the hotels were all closed for refurbishing at the same time. All hotel workers had the opportunity to attend the fun day which was held at James Bond Beach in September. Just over 300 staff members were in attendance. Many participated in games, competitions and the dancing or just lazed around observing the activities and catching up with co-workers and old friends. Nothing could stop the fun. Not even the mid-day rain that came at the right time for the lunch break; easing up when everyone had their fill, rested and was ready for more games. It was a day well spent.
Employees having fun during the mixed-gender netball game!
THAN EVER
At the height of the evening, the netball competition was won by James Bond Beach with GoldenEye taking second. Once again the threat to take the Football Trophy to anywhere but Oracabessa didn’t pan out. GoldenEye came up victorious and retained the first place trophy. The Caves took second place and Strawberry Hill, third.
GoldenEye Football Team members receiving trophy from Jenny Wood. Karen Allen presents to The Caves.
EMPLOYEE AWARDS! The Employee Awards ceremony was held towards the end of the Fun Day. Employees across the group were recognized for their contribution during the year. These employees were selected either through the ‘Big Up’ Programme or by decisions based on performance and discussions with management and staff. Awardees were:
MOST IMPROVED EMPLOYEE/ TEAM MEMBER STRAWBERRY HILL Phillip Richards, Bartender THE CAVES Lushane Andrade, Housekeeper ALLIED FARMS Dwayne Anderson, Farm Attendant GOLDENEYE Camille Cain , Front Office Agent Richard McCrae, Maintenance Technician CONTRIBUTION AT THE SUPERVISORY LEVEL THE CAVES Pernaldo Holness, Restaurant Supervisor GOLDENEYE Christopher Jemesion, Landscaping Supervisor STRAWBERRY HILL Clair Leslie, Housekeeping Supervisor CONTRIBUTION AT THE MANAGERIAL LEVEL GOLDENEYE Jenepher Robinson-Binns, Executive Housekeeper THE CAVES Karen Grey, Guest Services Manager EMPLOYEE OF THE YEAR STRAWBERRY HILL Kilrone Taylor, Maintenance Technician THE CAVES Dalmar McDowell, Bartender GOLDENEYE Clarence Smith, Chef ALLIED FARMS Piadoso Jarrett, Head Housekeeper
MORE FUN DAY PICTURES
HAPPENINGS... HAPPENINGS...
HAPPENINGS... Easter and Christmas received bun GIFTS! Employees and cheese for Easter
and grocery baskets for Christmas. All indications are that the gifts were well-received and appreciated.
IO F&B AT FOOD AWARDS
HEART CERTIFICATION A big thank you to Jenepher RobinsonBinns, Executive Housekeeper at GoldenEye, who took the initiative to have housekeeping employees certified for Levels 1 and 2. Food & Beverage began their certification which will continue through to early 2014. Arrangements are being made for certifications across the group in 2014.
Island Outpost was well-represented at the 2013 Annual Jamaica Observer Food Awards. Visitors to the tent were treated to selections from the IO menu.
HEART Instructor presenting to GE Housekeepers
F&B Employees from across the group serving guests at the 2013 Jamaica Observer Food Awards.
Posing for the Camera during a hectic night.
GE Housekeeping employees paying keen attention.
GRATUITY SAVINGS SCHEME In 2013, employees were given the opportunity to save a portion of their gratuity earnings for payout December 2013. Over 36 members signed up and reaped the benefits at the end of the year! The savings scheme will be repeated in 2014. Speak to your HR or Admin about signing up.
BLACKWELL RUM WORKSHOP AT STRAWBERRY HILL
NEW ID CARDS ID cards are being issued. Some staff members would have already received their cards while others are being prepared. If you haven’t done so yet, submit your photos immediately and receive your new card.
‘BIG UP’ WINNERS! The ‘Big Up’ Programme recognised employees based on areas relevant to work at IO. Locations carrying the programme presented awards as follows:
THE CAVES
Lenford Hillman Melecia Bennett Dalmar McDowell Andrew Johnson
GOLDENEYE
Clarence Smith Hyacinth Scott-King Petrona DaCosta Richard McCrae
Blackwell Rum’s 2012 Rumfest winner Kate Jackson sharing her knowledge with the F&B Service employees at Strawberry Hill.
MOTHER’S DAY EXCHANGE!
STRAWBERRY HILL Andre Trowers Mervis Whittaker Khemar Sterling
Supervisor of the quarter: Marva Miller Tasha-Kay Jackson
Employees at Strawberry Hill purchased gifts which they exchanged on Mother’s Day.
25% OFF EYEGLASSES GE Housekeeper, Hyacinth Scott-King, receiving her award and plaque.
Island Outpost and Imperial Optical/Broadbent formed a partnership and offered employees a 25% discount off prescription lenses, frames and contact lenses. The offer will continue until further notice. Contact your Admin for more details!
PROMOTIONS, TRANSFERS & NEW EMPLOYEES A HEALTHY OUTLOOK FOR 2014 Update your personal and beneficiary information Employees are reminded that it’s time to update their contact and beneficiary information. Forms will be distributed for employees to update contact information and insurance beneficiaries. It is important that these be completed and returned. Recognition and Education The ‘Big Up’ programme will continue. HEART certification will be expanded to other locations. Team Jamaica training will continue. Customer Service and other training to be conducted at various locations. Performance Appraisal May/June and November are appraisal months. Employees will have an opportunity to sit with their supervisors and managers to discuss their performance.
Occupational Health and Safety Efforts will continue in 2014 to implement health and safety standards and requirements in preparation for the impending legislation. Financial planning: Gratuity savings scheme to begin with January’s gratuity payments. Workshops on financial planning, saving for retirement and home ownership. Annual Fun Day will be held September/October. Dates and Venue will be announced. Health Fair in October A team will visit locations to do health checks and make presentations about healthy living. HIV/AIDS Education will play a part in our 2014 health campaign Workshops, seminars and testing. Job Description Review This will be undertaken and new JDs issued where necessary.
2013 NEW EMPLOYEES A big IO welcome to all fulltime employees who joined the Group in 2013. STRAWBERRY HILL:
Crystal Dezonie, F&B Server Lammoy Grandison, Admin/HR Assistant Jaxeine Knight, F&B Server Gina Moulton, Housekeeper
GOLDENEYE:
Novelette Barriffe, Housekeeper Keniel Bennett, Houseman Glasvin Black, Steward Kay Ann Davy, Spa Therapist Michelene Elliott, Chef de Partie Robert Jones, Bar Supervisor Robert McCalla, Mini-Bar Attendant Richard McCrae, Maintenance Technician Yulanda Pasmore, Spa Receptionist Dwight Powell, Food & Beverage Manager Alexa-Ray Rose, Greenhouse Attendant Horace Scarlett, Cost Controller Mark Scarlett, IT Assistant Nyesha Stampp, Gift Shop Attendant Kerry-Ann Sterling, Chef de Partie
ISLAND OUTPOST:
Ricardo Bowleg, Group GM and GM for GoldenEye Tarrah Chin, Central Reservation Agent Filecia Davis, Central Res. Supervisor Carolyn Jobson, Spa Director Loretta McLean, Central Reservation Agent Claire Osman, Events Manager Christina Taylor, Sales & Marketing Manager
ALLIED FARMS:
Kelvin DeLisser, Tractor Sideman Ajay Williams, Farm Worker
COVE THEATRE: Cassandra Brown, Concession Cashier
THE CAVES:
Warren Biggs, Maintenance Tech. Roxann Parchment, Front Office Agent Andrew White, Steward Javier Wint, Assistant Manager Tanmeda Wright, Security
ORACABESSA FOUNDATION FISH SANCTUARY: Inilek Wilmot, Sanctuary Manager
PROMOTIONS! IO Employees continue to do well. Promotions for 2013 were: KAREN ALLEN from Executive Assistant Manager to General Manager of The Caves GREGORY SHERVINGTON from IO Sales and Marketing Manager to Acting General Manager of Strawberry Hill LUIS ROJAS from Assistant Manager to General Manager of Allied Farms ELVIS DELISSER from Bellman to Bearer at GoldenEye PHILTON HUNTER from Houseman to Bellman at GoldenEye CLARENCE SMITH from Commis Chef to Chef de Partie at GoldenEye
JENNY WOOD TRANSFERRED TO DESTINATION SERVICES Former GoldenEye General Manager, Jenny Wood was brought over to manage Island Outpost’s new Destination Management Services Division, ‘Inside Outpost’, and was appointed Director of Travel & Trade. Central Reservations, which is housed at GoldenEye, is now a part of this Division and as such will be managed by Jenny. The role of this new Division is to further enhance the IO guest-experience as it was evident that VIPs and groups would benefit from specialized attention that introduced unique services, packages, tours and activities. Jenny will lead this charge in the never-ending quest to exceed the expectations of all guests.
Sadly Missed Cassandra Brown, Cove Theatre new employee for 2013.
Former Allied Farm staff member Ira Nelson, passed away in March 2013. The Farm was represented by employees who attend and played a role in Ira’s funeral. Condolences and well wishes to employees who lost loved ones in 2013.
For submissions to IO Annual Review, email hr@islandoutpost.com or contact the Human Resource Department at (876) 622-9125