Patients - Quality - Productivity programme - helping deliver PAHT2030

Putting our patients at heart – make it count

The Patients – Quality –Productivity programme, helping to deliver our PAHT2030 strategy, is our approach to ensuring that we focus on improving the quality of care and experiences for our patients, while driving forward our productivity and financial efficiencies.

You will be aware that postCOVID, we are experiencing challenges in meeting demand from our community, both in waiting times for urgent and emergency care and for planned care, such as outpatient appointments and surgery. We are also in a financially challenging position, anticipating approximately a £24m underlying deficit for this financial year (2022/23).

We have seen a decrease in productivity of 20% since the end of 2019/20, meaning our clinical colleagues are seeing and treating less patients, which impacts on waiting lists.

Some of the reasons for our overall operational and financial position include the impact of COVID-19, increased demand for our services, and changes in the income we receive.

We all need to work together to improve our services for our patients. You will hear your divisional leadership teams discussing Patients – Quality

– Productivity plans and your ideas for innovation and ways to improve in your areas are welcomed. Please get involved to make the care you deliver more efficient and make a difference to our patients.

Our aims are: y Patients – improve patient safety, quality, experience and outcomes y People – support our people so they can consistently provide the highest quality of care y Performance – recovery of backlogs, better access to services and improve patient flow y Places – improve our environments and maximise utilisation of our clinical spaces y Pounds – achieve sustainable financial savings as a result of improvements across the five Ps

Quality improvement, productivity and financial sustainability are closely linked – by improving these we will achieve our aims for our patients. The PQP programme, together with our vision, our values and helping to deliver our PAHT2030 strategic priorities, is essential to the future of PAHT as a modern, integrated and outstanding place to receive care for our patients and to work for our people.

Please contact your line manager with ideas of how you could improve quality of care, productivity and financial efficiencies in your area in the first instance. It is time to be different and innovative change is encouraged. The Project Management Office (PMO) team will then work with you to support you to develop and implement your ideas – they can be contacted at paht.pmo@nhs.net.

Please look out for more updates on the Patients – Quality – Productivity programme coming soon.