InTouch magazine - January - February 2022 by communicationsPAHT

January - February 2022

InTouch AlexNet: You said... Equality, diversity and inclusion Wellbeing Charity update

Foreword 2

Welcome to InTouch magazine

People Pulse survey

Maternity team reaccredited for babyfriendly care

Everything equality, diversity and inclusion..

Alex Learning, Education and Development Centre

Appraisals Shared care record

Charity update

Charity update (continued) Divisional update - surgery

The Alex Lounge

Our patients said...

Meet the learning and organisational development team

Meet the learning and organisational development team (continued)

Wise about wellbeing

AlexNet: You said...

#PAHTPeople

Welcome to InTouch magazine – your insight into the latest news and updates from across PAHT. It continues to be a challenging time, with an extremely high demand on our services across the hospital. Thank you for your hard work and commitment to provide high quality care for our patients or support those who provide care. Please remember to look out for yourselves and each other, as well as our patients. A wide variety of health and wellbeing support is available to you, with details on AlexNet and our staff health and wellbeing webpage: www.pah.nhs.uk/healthandwellbeing. We are pleased to have introduced our new Extranet, AlexNet, last month, with a variety of fantastic features including brand new workspaces for all teams and services; event and noticeboard listings; easy to locate policies and procedures; and your most frequently used pages populated on the home page. You can also access AlexNet from your phone or tablet, wherever you have an internet connection, as well as on your laptop or desktop PC. You can read more from p.3-p.4. This edition includes the latest on the Alex Learning, Education and Development Centre and the Alex Lounge, part of our commitment to support the development and health and wellbeing of our people. We also focus on the People Pulse survey – an opportunity for you to share your feedback and help us make our organisation a better place to work, and a better place to receive care. You can read about how the maternity team have been commended for their care during their reaccreditation as part of Unicef’s Baby Friendly Initiative, and an update on our focus on equality, diversity and inclusion. Additionally, please read the latest from our charity and how you can support us, together with our divisional update, this month from surgery. This magazine is for and about you, our #PAHTPeople – please contact the communications team if you would like to see your team featured, at paht.communications@ nhs.net. I hope you enjoy the read. Lance McCarthy Chief executive

People PulseSurvey survey: People Pulse Share your Share yourviews views Your feedback matters to us and helps us make our organisation a better place to work, and a better place to receive care. NHS England and Improvement introduced this regular survey last year, to help NHS organisations learn more about the experiences of our people. The survey takes place regularly between each annual staff survey. It supports the NHS People Promise, especially in relation to 'We each have a voice that counts'. We are using the People Pulse to regularly check in with you and help improve the support we provide as an organisation. The survey takes just five minutes to complete and allows you to tell us more about your experiences at work, including how motivated you feel and what other support would make the biggest difference to your experience at work at this time. By sharing your views, you will help us improve the support we provide to you. When is the survey open? The survey is open until Monday 31 January. We will let you know when the next survey period will start.

What you need to know •The survey offers full anonymity - it is accessed via a universal link, listed below (where you select The Princess Alexandra Hospital NHS Trust as your place of work. There are several demographic questions, which you can opt out of if preferred) •The survey replaces the quarterly 'Staff Friends and Family Test' you may be familiar with receiving in previous years

•The survey is quick to complete, designed to just take five minutes •Your feedback is available to us very quickly, and will be shared with leadership teams across PAHT to help improve the experience of our people and address any concerns raised. How to access the survey You can access the survey via the updated link: http://www. nhspeoplepulse.com Your voice counts and we want to hear from you.

Maternity team reaccredited for baby-friendly care y The maternity team have been commended for their care during their reaccreditation as part of Unicef’s Baby Friendly Initiative. y y The team received the award following a rigorous assessment in December. y The initiative supports families with feeding and developing close, loving relationships, ensuring that all babies get the best possible start in life. y y Their evidence-based, staged accreditation programme supports services to transform their care through setting standards, providing training and personalised support, and assessing progress. y y Extracts from the assessment report include: “The staff at The Princess Alexandra Hospital are highly commended for their hard work over the last three years in continuing to support mothers. y y “Baby Friendly training has been maintained during the pandemic, which is reflected in the excellent results in staff knowledge and skills. y y “It was evident in the feedback from mothers that a high percentage of mothers are very happy with the care and valued the kindness and consideration shown to them by the staff, and many

y y

mothers spoke positively y about the maternity service.” y Sharon McNally, director of nursing, midwifery and 80% of those interviewed allied health professionals, were very happy with their added: “I am extremely care, and 20% were fairly proud to see the maternity happy/neutral. team recognised for their dedication. This is testament Feedback included: “My to our focus on providing baby ended up on the high quality care that is Neonatal Unit and we are responsive to the needs of eternally grateful for the care women, pregnant people there, everyone we have and their families.” met throughout the journey y has been amazing.” y The team are continuing to work towards further Giuseppe Labriola, director improvements identified of midwifery, said: “It is such during the assessment, an achievement for the team including ensuring that to be reaccredited – well women are encouraged to done to all. express milk if their baby is admitted to the neonatal "UNICEF commended the unit; increasing women’s commitment of the whole knowledge of responsive maternity team undertaking breastfeeding, and this reassessment, despite discussing the importance the challenges presented by of having caring and loving the pandemic.” relationships with their babies. 4

Everything equality, diversity and inclusion... We are delighted to welcome Monika Kalyan, the new head of equality diversity and inclusion, who joined PAHT on 4 January. We are committed to embracing diversity and true equality across the organisation, and Monika will support us in building on our progress, enhancing experiences for our PAHT people and ultimately our patients. In this role, Monika is responsible for supporting us to strengthen and accelerate efforts to overcome challenges related to equality, diversity and inclusion (EDI), and foster an inclusive culture. Monika has 15 years of experience in the field of EDI in the health service and has designed different resources on inclusion, creating lasting changes for large London teaching trusts including King's College Hospital and The Royal Free Hospital. She has a special interest in leadership, organisational change, intergroup relations and performance outcomes. Monika said: “Most people recognise the value that diversity can bring to the table, it is essential for our continued growth and PAHT2030. “For me, it is about integrating diversity practice into all aspects of PAHT." Prior to joining the health service, Monika worked for the Home Office in Belfast and London. She has an MPhil in criminology from the University of Cambridge and completed leadership training at University of California, Berkeley. For more information, please contact Monika at monika.kalyan2@nhs.net.

Your learning starts here: Alex Learning, Education and Development Centre As you will know, we have created a fantastic Alex Learning, Education and Development Centre. Although the space isn’t open for general use yet, take a look at some of the facilities you can expect to use once the centre has been unveiled. The facility consists of a new library, lecture theatre, training rooms, a clinical skills room, a resuscitation training room, a simulation suite, IT training room, and a manual handling training room. The centre is adjacent to The Princess Alexandra Hospital main entrance. The new facility will house the teams below: •Clinical skills and simulation •IT training •Learning and organisational development •Library •Medical education •Resuscitation training

More about our new facility

You will be able to access the new library from Monday to Friday, 9am-5pm, and library members will be able Our digital knowledge hub to access the new facility Our digital knowledge hub 24 hours a day, seven days is front and centre of the a week, using their swipe new facility and will give you access to nine new computers, access card. a printer and scanner. Clinical skills room The clinical skills room Our new library is designed to facilitate Our new library is a quiet and tranquil space to support your procedural skills training such as IV cannulation, learning and wellbeing. catheterisation and surgical skills. The extensive book collection covers a wide range of Simulation suite topics from evidence-base, The simulation suite room supporting professional replicates a hospital ward development, clinical and management decision-making, bay to enhance and improve training available for our education, and research. clinical teams. Our growing collection caters Resuscitation training room for all of our people, with The resuscitation room offers areas dedicated to equality a large space to carry out and diversity, mood boosting, resuscitation training. fiction, and children’s picture books. The library offers a dedicated study space with five new computers, a printer and scanner and a quiet zone for online meetings, study and research.

Library update

The library will remain open in Parndon Hall until it is moved to the new Alex Learning, Development and Education Centre. You can access computers in both the Parndon Hall library and library computer room from Monday-Friday, 9am-5pm, and if you are a library member, you can access the facilities 24/7. We will keep you updated with any further changes. 6

Updated appraisal documentation now available Our learning and organisational development (L&OD) team is pleased to share updated appraisal documents that are now available on AlexNet. This now ensures that our appraisal conversations reflect our new values and This is us behaviour guide.

What do you need to know?

•The updated appraisal documents are for all of our people, except for our medical colleagues, who have separate appraisal documentation to complete •A guidance note is available on AlexNet to inform you of the changes, practical information and tips •Managers can book onto one of our appraisal webinars for further guidance. Upcoming dates can be viewed on AlexNet. For any other queries, please contact paht.odpartners@nhs.net.

Shared care record now live in Cosmic

Our new-shared care record, Cerner HIE, has now replaced My Care Record within the Cosmic system. The shared care record connects information from GP practices, community records, and out of hours services in Hertfordshire and West Essex. Additionally, the shared care record includes information from patient records if they have been cared for at a London acute hospital. If you hold a clinical professional registration, you will have access to Cerner HIE, which will provide you with more information to support direct patient care. Your access rights will be based on your existing access to Cosmic - you do not need additional login details. Please note that access to My Care Record will be removed from 1 February. 7

Charity update Young baker makes over 500 gingerbread people to raise funds my neighbours, friends and teachers.

A young baker has been making gingerbread people to raise money for our Intensive Care Unit. Jessica Putt, 10, from Church Langley in Harlow, has been baking gingerbread people to raise money for the ICU as a thank you for the care that her granddad received. She has currently baked over 500 gingerbread people, and has raised more than £500. Jessica’s granddad, Chris Putt, 76, was admitted to the ICU in September 2020 when he was taken ill with COVID-19. He spent 131 days in the ICU and was discharged from hospital to continue his recovery in February 2021.

“I enjoyed baking through lockdown and it seemed like the perfect way to raise money for the ICU staff.

Jessica’s original goal was to raise £131, £1 for each day her grandad was in the ICU, but thanks to the generosity of her neighbours, friends, and family, she passed that goal in the first weekend alone. Jessica said: “I wanted to say a huge thank you for saving my grandad’s life, so I baked hundreds of gingerbread biscuits and sold them to

“My granddad has recovered so well and we are so grateful that we got to spend this Christmas together. Thankfully for us it was very different to last year, but we know for hospital staff it is still so challenging. “We send our best wishes to all the staff at PAHT, we will always be grateful to them.” A big thank you to Jessica for your support and this generous donation.

Pub holds charity fun day

y The dedicated team at the Willow pub in Harlow organised a day of fun to support our charity, raising over £800. y y The Rock’In Rainbow event, held on the 25 September, featured a mixture of live pop, rock, and indie music from local bands Moonshine Coyote, Bombshell, and Afterlife. Events during the day included face painting, a barbecue, and a raffle to win

exciting prizes, including a hamper and a Tottenham Hotspur football shirt. y y David Mee, general manager of The Willow, said: “We decided to fundraise for the hospital in thanks for all of their hard work and dedication during the COVID-19 pandemic. y We’re a community pub and we wanted to support our local hospital.”

y Gary Taylor, head of charity, said: “A huge thank you to the staff at the Willow, the bands that performed, and everybody involved with this day of fundraising. y y “We are grateful to see so much support for our charity, our people, and the NHS.”

Welcome to our new head of charity y A warm welcome to Gary Taylor, our new head of charity, who joined The Princess Alexandra Hospital Charity at the start of the month. y y Gary has worked in the third sector for the last 16 years and has focused on charity fundraising for the last ten years. Most recently, Gary was the trusts and grants manager at Haven

House Children’s Hospice in Woodford Green. y y Gary said: “I’d like to thank everyone for being so welcoming in my first few weeks. I’m really excited by the opportunities I have to grow the charity and working with you all to make that a reality.” y y If you would like support with fundraising for your area or

department, please contact Gary at gary.taylor17@nhs. net or alternatively, paht. fundraising@nhs.net.

Divisional update - surgery “Surgery is facing a huge challenge with elective operating at the moment, due to our elective care ward being used for COVID admissions as part of the trust's surge plan. "We are pleased to say that we are continuing with day case elective surgery and as much urgent/cancer inpatient work as possible using our temporary six bedded ward in the High Dependency Unit (HDU) area. "We would like to thank our dedicated people for their continued hard work and response to the current pressures, particularly our teams on our wards facing increased workloads due to staffing pressures caused by sickness and self-isolation, and our booking teams who are doing an amazing job dealing with short notice cancellations and bookings.” The surgery divisional management team

The Alex Lounge – your health and wellbeing space - coming soon y The Alex Lounge, next to the Alexandra restaurant at The Princess Alexandra Hospital, will be a hub for you to meet colleagues and relax together, to take some time out for yourself, or to join one of the health and wellbeing sessions planned for the dedicated space at the lounge. y y It will be a bright, modern area and has been funded in response to your feedback about how important a new staff area is to support your health and wellbeing. y y You can see the latest artist’s impressions (right), however these may be subject to change. y y The space is set to open soon, with the date to be confirmed. y y y

Our patients said... "From the moment I arrived, I was very impressed with the care I received. Everyone was friendly and very kind, from the nurses, the surgeons and anaesthetist, right the way down the line. "I can’t thank them enough, they were fantastic."

"I'm at home now and getting better every day. "I'm so thankful for all of your care, kindness and encouragement to help me get better and for saving my life."

"I have seen three doctors in dermatology over the past three years, and every one of them has been outstanding. "The staff are wonderful, caring and supportive. It still has that small homely feeling. It is a great hospital and I can recommend it highly."

"Everyone exercised great skill, and showed kindness and affection to our mother during her time on Harold Ward. "We wish to extend our grateful thanks."

Meet the learning and organisational development team The learning and organisational development team have recently restructured and are pleased to update you on their team and how they can support you. Their vision is to get our people AHEAD: Appreciated Heard Engaged Aligned Developed The team's mission is to develop, engage and enable the success of our greatest asset; our people, supporting PAHT’s journey to becoming an outstanding place to work and receive care. L&OD support the delivery of our PAHT 2030 strategy by: y Enabling learning and professional development for everyone y Equipping managers with tools to facilitate team effectiveness y Supporting a values-based and inclusive culture for everyone L&OD's functional responsibilities include: y Learning and development (L&D) - including continued professional development (CPD) y Statutory and mandatory training y Apprenticeships y Organisational development (OD) – including appraisals y Equality, diversity and inclusion (EDI)

Mandi Osoba Associate director of learning and organisational development Email: mandi.osoba@nhs.net Mandi describes herself as munificent, meticulous and modern.

Heather Wilson Learning and development manager Email: heather.wilson46@nhs.net Heather describes herself as innovative, thoughtful, and enthusiastic.

Mary Verlander Apprenticeships manager Email: mary.verlander@nhs.net Mary describes herself as caring, honest and optimistic.

Charlotte Jefferson Organisational development manager Email: charlotte.jefferson1@nhs.net Charlotte describes herself as considerate, committed and collaborative.

Monika Kalyan

Joining soon:

Head of equality, diversity and inclusion

• Senior learning and development practitioner • Learning and development facilitator • Continued professional development (CPD) manager • Senior organisational development (OD) partner • Organisational development (OD) partner • Learning and organisational development (L&OD) officer • Learning and organisational development support officer

Email: monika.kalyan2@nhs.net. Monika describes herself as perseverant, passionate and fair.

Learning and organisational development central support Erin Leagas Learning and organisational development support officer Email: erin.leagas@nhs.net Erin describes herself as friendly, determined and compassionate.

Charlotte Jones Senior learning and organisational development support officer

Find out more AlexNet: the learning and organisational development (L&OD) workspace Email: paht.learning-od@ nhs.net

Email: charlotte.jones66@nhs.net

Telephone: 01279 952827

Charlotte describes herself as motivated, reliable and cheerful.

Twitter: @PAHT_ LearningOD

Tanya Brunton Learning and organisational development support officer Email: tanya.brunton@nhs.net Tanya describes herself as reliable, ambitious and caring.

Visit: the team are based at both Kao Park and at The Princess Alexandra Hospital main site: • Kao Park, building two, first floor • PAHT: The Alex Learning, Education and Development Centre 13

Wise about wellbeing... While you are caring for our patients, or supporting those who provide care, it is extremely important to remember to focus on your wellbeing and to check in your colleagues too. There are a wide variety of resources available to you to support your health and wellbeing. Each month, we will be sharing practical information and tips as part of our new wise about wellbeing feature. You can access details of the full range of health and wellbeing resources on the staff health and wellbeing hub on AlexNet and on our staff health and wellbeing page: www.pah.nhs.uk/ healthandwellbeing. 1) Take a break Taking your scheduled breaks is vital to maintaining your energy levels and managing stress. You can use this time to eat nourishing food, hydrate, and switch your mind off from work tasks, increasing your concentration levels when you return. All areas should be able to accommodate breaks by organising the rota effectively. If you have concerns about your allocated breaks, please speak to your line manager or HR business partner for advice. 2) Make time for mindfulness In our busy modern world, and with the pressures of the COVID-19 pandemic, it can be difficult to give yourself the time you need to reduce stress, build resilience, and sleep better. There are fantastic mindfulness and meditation tools available to our people – please visit the staff health and wellbeing hub for more information. 3) Give exercise time in your day With long ‘to do’ lists to tackle, it can be easy to think you don’t have time for exercise. However, exercise improves your physical and mental wellbeing. The best way to turn exercise into a part of your normal routine is to make it something you enjoy. The NHS website (www.nhs.uk) has a range of advice and ideas to incorporate exercise into your life, including Couch to 5K, a running programme for beginners. 4) Try the sleep hygiene approach Getting too little sleep, even for a night or two, can leave you feeling exhausted, forgetful, and irritable. Making a few small and simple changes could make a big difference in helping you get the rest you need. Sleep hygiene includes having a regular sleep and wake up schedule, exercising, avoiding caffeine eight hours before bedtime, reducing screen time before sleep, and keeping your bedroom cool, dark and quiet. You can read more advice at https:// thesleepcharity.org.uk/. 5) Seek the support you need There are times in our lives when we all need extra support. Remember that it is ok not to be ok. The staff health and wellbeing team are here to help you – take a look at their hub on AlexNet or contact the team at tpa-tr.shaw@nhs.net. 14

AlexNet: You said... As you will be aware, we introduced our new Extranet, AlexNet, last month. Features include:  Brand new workspaces for all teams and services  Event and noticeboard listings  Easy to locate policies and procedures

 Your most frequently used pages populated on the home page  Available from your phone or tablet, as well as your laptop and desktop PC y Thank you to everyone who joined us our recent InTouch briefings, which were an opportunity to look at AlexNet,

how to use it and to find out more. You can watch the recordings at a time more convenient for you on our YouTube channel.

You said...

Thank you for sharing your feedback with us - which has included:

"I think the new AlexNet just looks much fresher and easier to navigate (especially after the teams AlexNet tour) which helped me."

"AlexNet makes it easy to locate policies and procedures, looks fun and modern and is easy to navigate."

"AlexNet is really great. "Thank you for enabling me to update my pages, it is so helpful for staff to be able to access all the information about the service."

"AlexNet has been long in the waiting and it is great to see such a good quality product for our people."

"The new upgrade is brilliant, a lovely friendly user interface and the main thing is it's easy and clear. Thank you for everyone’s hard work and it's certainly going to be beneficial for me."

"On my first visit to the new AlexNet. I found it to be easy to navigate round and find what I was looking for. The search bar was useful as it took me straight to where I wanted to be. Also, the main page is clear so I saw some pages I would find of interest which I would not have known about previously, so thumbs up from me."

"Thank you for your excellent tour around AlexNet, it is really user-friendly and informative." 15

#PAHTPeople Chaplaincy team nominated for local community award The chaplaincy team has been nominated for a Heart for Harlow Community Award. The team were nominated for their ongoing commitment to providing spirtitual care throughout the COVID-19 pandemic, working collaboratively with clinical colleagues to develop their services, and their involvement with plans to create a new tranquil sanctuary area. Congratulations team - well deserved.

Dedicated nurses complete professional training programme Debbie Thomas and Jo Walker, senior nurses, undertook the Professional Nurse Advocate (PNA) programme that provides nurses with the skills to facilitate supervision, understand challenges of fellow colleagues, and to lead, support and deliver quality improvement initiatives in response. Sharon McNally, director of nursing, midwifery and allied health professionals at PAHT, said: “A huge congratulations to both Debbie and Jo on the completion of their PNA course. “This programme is the first of its kind for nursing not just in England, but across the world – a fantastic achievement. “It is great that they are part of the PNA workforce and are able to offer this invaluable support to our profession.”

Maternity team commended for care Our maternity team have been commended for their care during their reaccreditation as part of Unicef's Baby Friendly Initiative following a rigorous assessment. Well done team.