InTouchJuly-August2022Joinusatour Annual General Meeting New(AGM)hospital update Our electronic health record (EHR) New recruitment site
2 Foreword 106523478911121314 AnnualForewordGeneral Meeting (AGM)Newhospital update Everything equality, diversity and inclusion... Improving patient flowmaking it better, together Electronic health recordpreferred supplier announced Charity update IT top Welcometips...to our new furry Divisionalfriend update: surgery and critical #PAHTPeoplecare Welcome to InTouch magazine – your insight into the latest news and updates from across InPAHT.this edition, we look ahead to our Annual General Meeting (AGM) on Monday 26 September – please make a plan to join us for an update on the challenges and achievements of the last year and our goals for the future. You can also read an update on our new hospital, following a feature on BBC Look East this month on why we need to build a new hospital to improve the experience of our people and our patients. We also focus on the electronic health record (EHR), for which the preferred supplier has now been announced – Cerner. Thank you to everyone who has been involved with this project, with more details coming soon. We ask you to consider helping us as a vaccination champion – if you are a registered nurse or doctor, you can support us this autumn/winter by giving vaccinations to colleagues across the hospital.
Lance McCarthy
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Additionally, we showcase our new recruitment site, a hub of information about the fantastic opportunities available at PAHT. You can find out more about our work to improve patient flow across the hospital on p.8. Additionally, you can read about our continued focus on equality, diversity and inclusion on p.7 and our latest wellbeing tips on p.15. We also cover the latest updates on the amazing work of our charity, with new tap to donate machines due to be installed soon – please think about how you can get involved in supporting us, with more information on p.10. This magazine is for and about you, our #PAHTPeople –please contact the communications team if you would like to see your team featured, at paht.communications@ nhs.net I hope you enjoy the read. Chief executive May
15 New recruitment site Our patients said... Visit from Dame Ruth
16 Wise about wellbeing...
Our executive team will update on challenges and achievements of the last year and our goals for the future. There will also be the opportunity to hear insights from behind the scenes of some of our teams and the impact managing COVID-19 meant for them and our patients.
3 Make a plan to attend our Annual General Meeting
Join us at our Annual General Meeting (AGM) on Monday 26 September at 12:00pm for a light lunch before the meeting starts at 12:30pm and concludes at 2pm.
The AGM will take place in our Learning and Education Centre next to the main entrance of the Princess Alexandra YouHospital.canjoin us in person or via Microsoft Teams. If you are on Teams, please ensure that you are on mute and your camera is switched off to maintain the visual and audio for others. The AGM will also be recorded and uploaded to our YouTube playlist for you to watch afterwards. To confirm that you are able to attend the meeting, please accept the diary invite that has been issued to all or reply to paht.communications@nhs.net. Please indicate in your response whether you will be joining us at the Learning and Education Centre or on Microsoft Teams.
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Above: an artist’s impression of the new hospital - please note this is not the final version of what the hospital may look like.
Some of you might have seen a BBC TV crew on site this month. We were approached by BBC Look East to run a piece on why we so desperately need to build a new hospital to improve the experience of our people and our patients. As you know, our new hospital is part of a wider national programme for hospitals and as a Trust, we are continuing to work closely with the national New Hospital Programme (NHP) providing clinical and technical support with the development of a national standard design for the hospital of the future. We have the full support of NHP for our planned new hospital and we are currently agreeing the delivery strategy and revised timeline with the NHP team, with an approximate delivery date of 2028 – 2030, depending on the NHP. We are very optimistic we will get the go ahead for our new hospital, and of course you will be the first to know when we do. We’ve been incredibly busy in the preparations for the transformation of a number of our services, so that we can be PAHT2030 Ready and meet our aim to be a modern, integrated and outstanding Overhospital.the last few months we have been: • designing a development control plan for the existing hospital to ensure our estate can continue to support the delivery healthcare until we move to the new hospital • revisiting our model of care to ensure it learns everything it needs to from the pandemic • continuing to look at ways we can embed your views into the design of our new hospital • developing the sustainability plan for now and into the future, including what we can do now to make our current site more ‘green’ • understanding your travel needs now and in the future, and we will be asking patients and visitors what they need very soon • preparing for the rollout of our electronic health record in 2023, the first major step towards a digital enabled new Wehospitalwillbe holding some engagement activities this autumn on how we can improve and develop maternity and family and women’s services, cancer day care and our emergency department. Until then, there is plenty of information on our new hospital website including blogs by our new hospital team and our latest poll. You can also watch a fly-through with artist’s impressions of what the exterior and interior of the new hospital may look like here >
New hospital update
If you are a registered nurse or doctor, please support us this autumn/winter as a vaccination champion, giving vaccinations to colleagues across the hospital. Our staff health and wellbeing (SHaW) team are currently looking for flu vaccination champions, who are expected to be required from the end of September, when the programme is due to begin. You can also support with COVID booster vaccinations for our people when they become available. We are awaiting details of this from the national team and will update you. By giving flu vaccinations, you will have a key role in reducing the spread of flu at our hospital this autumn/winter, protecting our patients, our people and their families.
We are delighted to announce that we have appointed Cerner as the preferred supplier for our forthcoming electronic health record (EHR) implementation.
Thank you to everyone who has given their expertise and time to get us to this important milestone in the project and we look forward to sharing more details on the EHR with you very soon.
Electronic health record - preferred supplier announced
As a preferred supplier, we are not yet in a formal contract with Cerner, it means that we are working closely with their specialist teams to take the EHR forward to a full business case. A public announcement of our contracted supplier will be made following that, this is likely to be early next year.
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There is no minimum time commitment – any support you can give is appreciated. Paid bank shifts are also available for specific vaccination clinics organised by the SHaW team.
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To register your interest and for more information, please contact paht. shawflucampaign@nhs.net.
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Could you help as a vaccination champion?
The only requirement to be a vaccination champion is that you are a registered nurse or doctor. The role is voluntary, with vaccination champions asked to help vaccinate colleagues in their work areas.
Join our #PAHTPeople – new recruitment site
We are pleased to introduce our new recruitment site, a hub of information about the fantastic opportunities available at PAHT.
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The site, hosted as part of our main website, includes features such as engaging video content with our teams sharing more about their roles at PAHT, blogs with stories from our people on their development, and all of the information to support people to apply to work with us. It is a great place to start when you are looking for your next role at PAHT, or to share with your friends and family.
Jamie Coates, head of recruitment and resourcing, said: “We know how important it is to have all of the information you need when you’re thinking about taking that next step in your "Ourcareer.people are the heart of our organisation and we couldn’t do what we do without them, our site is designed to showcase our people and encourage others to join us in a rewarding career at PAHT. We will be continually growing and developing the site to showcase our people and the roles we have within our Youorganisation.”cantakea look at the site here – we hope you enjoy it > For more information and if you’d like to write a blog or share your PAHT journey, please contact the recruitment team at paht. recruitment@nhs.net.
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Having board members share their lived experiences with areas such as disability certainly has impacted on people’s willingness to disclose. A growing number of people have told me that this disclosure has helped them feel more included, and more confident. To record your equality and diversity details follow the steps below:
Note: The disability category field is populated accordingly, but the add icon can be used to record an additional disability record if required. Up to five disability records can be recorded in ESR.
We have bold role models at trust board level who have disclosed their own disabilities - you can take a look at the video of Hattie Llewelyn-Davies, chair of PAHT and Anne Wafula-Strike MBE, associate non-executive director, here. To me, this is a good reason to open up about your disability or long-term health condition.
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Monika Kalyan Head of equality, diversity and inclusion Monika.Kalyan2@nhs.net
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1. Click the view details link in the my equality and diversity portal on the Electronic Staff Record (ESR). Any existing equality and diversity details will be displayed.
You can mention your disability status to your manager at any point. You could ask what support is available, or you can ask for a specific adjustment. This could be when: Your condition changes Your role has changed You become disabled You receive a diagnosis Monitor how your condition affects you. If you think your job performance is affected, talk to your manager. You should arrange a meeting as soon as you can.
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Improving
patient flow – making it better, together As you will know, the last few months has been an extremely busy time for us as we manage the high demand for our Nationalservices.data indicates that 58% of patients who met the discharge criteria in acute hospitals were not discharged, resulting in significant waiting times for patients in emergency departments. Together, we can make a difference and make things better for our patients and people. To enhance patient flow and improve patient experience, we are working with teams across PAHT towards the following aims: y A reduction in hospital admissions where a patient could be cared for in a more appropriate setting y A reduction in bed occupancy and length of stay (LoS) y An increase in early discharge of patients (before 12pm) y The timely identification and reduction of patient delays y Improving the quality of single referral forms to support complex discharge planning y Keeping patient readmission rates stable y Consistent achievement of internal professional and performance standards Our(IPPS)keyareas of focus are shown in the image above. Look out for more updates coming soon. For more information, please contact Johanna Burge, business change manager, at paht. qualityfirst@nhs.net.
We welcomed Dame Ruth May, chief nursing officer for England, for a special visit on Tuesday, 23 August. Ruth (pictured, centre, with Giuseppe Labriola, director of midwifery, left, and Sharon McNally, director of nursing, midwifery and allied health professionals and deputy chief executive, right) joined us as a surprise opportunity, where we showcased the amazing work of our nurses, midwives and allied health professionals to provide high quality care and experiences for patients.
Sharon McNally, director of nursing, midwifery and allied health professionals and deputy chief executive, said: “We were proud to welcome Ruth to PAHT – it was great to share the achievements of our teams and our next steps for nursing, midwifery and the allied health professions. Thank you to Ruth and to all of our colleagues who attended – a special congratulations to Cassie for receiving the CNO Silver Award for her outstanding commitment to support children and young Ruthpeople.”May added: “It was a privilege to visit The Princess Alexandra Hospital NHS Trust and spend time with clinical teams to hear about their achievements and challenges.
“I would like to thank everyone at PAHT for all that they do to support patients and the NHS.”
As part of the event, Cassie Burke, paediatric emergency department sister (pictured, below right, centre), was awarded a prestigious Chief Nursing Officer’s (CNO) Silver Award by Ruth. Cassie was recognised for her fantastic work to support children’s mental health by embedding the We Can Talk campaign at PAHT, where children and young people can show a discreet card when attending hospital to indicate that they require mental health support.
Special visit from Dame Ruth May, chief nursing officer for England
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I witnessed huge commitment to improving care and “Iexperiences.wasdelighted to have the opportunity to present Cassie Burke, paediatric emergency department sister, with a Chief Nursing Officer’s (CNO) Silver Award recognising the fantastic work she is doing to support children’s mental health. Cassie’s tireless work and dedication is making a real difference for children and young people attending the emergency department.
There was a presentation about our latest achievements and plans to continually develop the nursing, midwifery and allied health professionals workforce for the future, with a chance for Ruth to meet with colleagues and see the amazing work of our teams.
10 Charity update... The Princess Alexandra Hospital Charity Registered Charity Number: 1054745 We are pleased to share that we will be installing three tap to donate maternityentrance,locatedright)exampleThedebitdonationamachinesYoucharitymachinesfundraisingforourverysoon.canusethetomakecontactlessfromyourorcreditcard.machines(anispictured,willbeatthemaininthewaitingarea, and the outpatients' waiting area. They will provide an excellent fundraising opportunity, together with increasing brand awareness of the charity. Look out for the machines very soon - please consider making a donation if you can and let our patients and visitors know that they have this option when they would like to donate. For more information, please contact Gary Taylor, head of charity, at gary.taylor17@nhs.net or paht.fundraising@nhs.net. Tap to donate machines to support our charitycoming soon...
"Everyone we dealt with was kind and caring and wanted to make sure that I was thoroughly assessed.
"I don’t think I can actually put into words how thankful I am - they were absolutely incredible."
"I have been cared for on Kingsmoor Ward and I'd like to pay my heartfelt gratitude for the way I have been treated from the day I called the ambulance, then being admitted on to the ward.
"The help and advice I have been given has been far above the level of care or duty, all the amazing team deserve the total respect due to each and every one. My heartfelt thanks for supporting me when I was at my lowest point."
11 Our patients said...
"You all do an amazing job - thank you so much. Keep"Ismiling."justwanted to take the time to write and say how wonderful my maternity experience has been from start to finish.
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top tips Email: how to work faster and more efficiently Our IT team is sharing some top tips on how to use Outlook to help you work faster and more efficiently. The basics: what to do and what not to do y Don't send long, unclear emails, without actions and timelines y Don't respond to all if you are replying to availability or when everyone
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13 We will be sharing more top tips in the next edition of this magazine. Do you have any tips your colleagues would benefit from? To let us know and for more information, please contact our IT customer relationship officers on emma.hassan1@nhs.net, ahmed.mahmoud6@nhs.net, steven.villegas@nhs.net, or zumrut.irki@nhs.net, or visit them at the tech bar in the Alex Lounge (Tuesday and Thursday between 10am and 12pm) Welcome to our new furry friend Mabel the whippet has joined the Pets As Therapy team that visits LastPAHT.week, Mabel visited Dolphin Ward to bring a smile to the faces of patients and their families. Mabel is pictured, right - she will be visiting us again soon.
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The surgery and critical care divisional management team
Divisional update: Surgery and critical care
"We are currently focusing on delivering the national elective recovery programme. We have a large backlog of patients waiting, some for over a year, for treatment. These delays have been generated and exacerbated by the ongoing pandemic. We are continuing to review all the patients on our waiting lists and are prioritising those with life or limb threatening conditions, those in most clinically urgent need and those waiting the longest for their treatment. In order to deliver the activity as quickly and safely as possible, we are working on optimising our operating theatre efficiency, ensuring we are making the most out of the valuable time patients spend there.
"Over the past few months, we have been focusing on sharing the results of the NHS Staff Survey 2021 and developing our Staff Survey improvement plan, which is particularly focused on addressing poor behaviour in the workplace and encouraging staff to speak up about concerns. As a result of this, we have seen an increase in concerns being raised about culture and behaviour in our operating theatres. The division are , therefore, working closely with our executive team to improve culture and behaviour in our operating theatres, and we have already held a number of engagement events with our people. Improvements are already being seen and we are all working together to create a culture of openness, teamwork and mutual respect at all levels."
Best wishes
We have trained mental health first aiders, who are here to support you. The mental health first aiders are our PAHT people. Please contact the staff health and wellbeing (SHaW) team on 01279 827015 if you would like to talk to a mental health first aider and they will arrange for someone to contact you as a priority. For more information, please refer to the staff health and wellbeing hub on AlexNet.
While you are caring for our patients, or supporting those who provide care, it is extremely important to remember to focus on your wellbeing and to check in with your colleagues too. There are a wide variety of resources available to you to support your health and wellbeing. Each month, we are sharing practical information and tips as part of our wise about wellbeing feature.This month, we are focusing on the variety of psychological support available to you. This includes: Here for you psychological support
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If you, a family member or friend are in crisis and need help, please dial NHS 111 and select the option for mental health crisis. You will be connected to the contact centre where trained staff will provide appropriate support and advice, which is available 24 hours a day. Employee assistance programme – Vita Health Group Our employee assistance programme offers confidential information, advice and support for our people. This includes for topics such as work/ career, relationships, children, finances, your rights, health and wellbeing, management support and retirement. You can call the support line free from a landline, 24/7 on 0800 111 6387 or visit my-eap.com and enter the username: PRINCESSWELL. Mental health first aiders
Introduced in response to the COVID-19 pandemic, the Here for you service is specifically for staff who work in healthcare, social care, the voluntary sector and not-for-profit sector. You can call the team 24/7 for confidential support on 0344 257 3960. The service is run by mental health specialists from Essex Partnership University NHS Foundation Trust (EPUT), together with Hertfordshire Partnership University NHS Foundation Trust (HPFT).
Wise about wellbeing...
NHS 111
Watkins, deputy director of people, and Ellie Manlove, head of people, have worked in partnership with the Integrated Care System (ICS) to get us a place as a finalist at the Menopause Friendly Employer TheAwards.awards
celebrate and recognise employers who are committed to changing the way we all think and feel about the menopause and support colleagues every day, helping them to be their best at work and at home.
#PAHTPeople - making a difference
PAHT reaches the finals of the Menopause Friendly Employer BeverleyAwards
The Here for you team invite you to find out more about their service and how they can support you at a special event at Kao Park on Tuesday 13 September.
Supporting your health and wellbeing: Here for you event – Kao Park
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Here for you is a support service, with Essex Partnership University NHS Foundation Trust (EPUT) and Hertfordshire Partnership University NHS Foundation Trust (HPFT), specifically for people who work in healthcare, social care, the voluntary sector or the not-for-profit sector. They will meet and greet colleagues at a stand in the foyer from 9am, where there will be an opportunity to find out more and sign up for a dropin session for a one-to-one conversation in the afternoon. They will then give a presentation with details of their service, feedback and success stories at the boardroom from 11am-12pm, with a question and answer session at the end. From 1.30pm-4.30pm, they will offer confidential oneto-one conversations of approximately 20 minutes’ each, where you can talk to an expert. They will then be able to signpost you to further support as required. You can call the Here for you service 24/7 to talk confidentially on 0344 257 3960. Alternatively, you email hereforyou@nhs.net. This email address is monitored from 9am to 5pm, Monday to Friday. This is the latest in a series of Here for you events at PAHT, with more to follow – look out for more details soon.
