InTouch magazine - June-July 2022 by communicationsPAHT

June - July 2022

InTouch Looking back on This is Us Week... NHS 74th birthday Nervecentre introduced in our emergency department Charity update

Foreword 2

Welcome to InTouch magazine

This is Us Week

This is Us Week (continued)

This is Us Week (continued) Freedom to Speak Up ambassadors

The PAHT2030 Ready programme

Everything equality, diversity and inclusion...

Team shortlisted for award for enhancing cancer care services

The NHS 74th birthday

Nervecentre in ED Patient led assessment of the care environment

Pride Month Tour de East of England

Charity update

Our patients said...

Divisional update: Medicine

Wise about wellbeing...

#PAHTPeople

Welcome to InTouch magazine – your insight into the latest news and updates from across PAHT. In this edition, we reflect on This Is Us Week, a fantastic programme of events to recognise and celebrate our amazing #PAHTPeople. Thank you to everyone who attended and who was involved in creating the exciting variety of sessions and activities for our #PAHTPeople to enjoy. You can also read an update on our PAHT2030 Ready programme to support key representatives from our divisions to bring PAHT2030 to life. This includes a range of videos from delegates about what PAHT2030 means to them and their teams, and how it will transform the way you deliver care or provide services. We congratulate the One Step at a Time team, which includes colleagues from PAHT, The Patient Panel at PAHT, and the Hertfordshire and West Essex Integrated Care Board, who have been shortlisted in the Team of the Year category for The Royal College of Nursing Awards 2022 in recognition of their work to promote the patient voice. Additionally, we focus on the NHS 74th birthday celebrations – thank you to you all for your hard work and dedication to care for our patients or support those who provide patient care. You can find out more about the introduction of Nervecentre in the emergency department to improve the experience of our patients on p.10. Additionally, you can read about our continued focus on equality, diversity and inclusion on p.7 and our latest wellbeing tips on p.15. We also cover the latest updates on the amazing work of our charity – please think about how you can get involved in supporting us, with more information on p.12. This magazine is for and about you, our #PAHTPeople – please contact the communications team if you would like to see your team featured, at paht.communications@ nhs.net. I hope you enjoy the read. Lance McCarthy Chief executive

This is Us Week: Celebrating, recognising and developing our people Thank you to everyone who joined us for This is Us Week 2022 – it was a fantastic opportunity to recognise and celebrate our amazing PAHT people. We’ve heard that many of you enjoyed the mix of sessions and activities, with highlights including some healthy competition for the board games (well done to the winners); pedalling your way to a healthy treat with the smoothie bike (we’ve heard this was very popular at St Margaret’s Hospital); and meeting colleagues and our furry friends to close the week with a fun summer barbecue and bake off.

Looking back at This is Us Week 2022…

All recordings of each session are now available on our YouTube Reloaded channel so that you can watch at a time that is more convenient for you - please click on the links below: Day one recordings Monday 27 June y Learn about resilience

y Welcome to This is Us Week 2022 y Learn in 15 session – how to count to ten in Japanese y Long Service Awards – part one y Long Service Awards – part two y Long Service Awards – part three Day two recordings Tuesday 28 June y Learn in 15 session – how to engage your audience y Learn about your colour energy y Wellbeing o’clock: Sleep difficulties with the Here for you team y Our Amazing People Awards – evening one

Day three recordings Wednesday 29 June y Learn about delegation y Wellbeing o’clock - burnout y Our Amazing People Awards – evening two Day four recordings Thursday 30 June y Learn in 15 session – how to be your best at a job interview y Learn about feedback y Our Amazing People Awards - evening three Day five recordings - Friday 1 July y Learn about customer care y Wellbeing o’clock – personal safety and de-escalation with a local security management specialist

Pictured left are bake off winner Alicia Barrett (third from left) with Ogechi Emeadi, director of people, organisational development and communications (far left), Jim Mcleish, director of quality improvement (second from left), Stephanie Lawton, chief operating officer (second from right) and Dr Fay Gilder, medical director, far right. 3

The Long Service Awards night (left) The This is Us: Our Amazing People Awards (first night) below.

This is Us Week IT development 2022: Reflecting pharmacy pharmacist on Our Amazing Emerging leader award winner People Awards Ben Hickey, estates officer

Creative collaboration awards ceremony - 30 June

Engagement award highly commended Everyday excellence Carol Allgrove, deputy general awards ceremony - 29 manager - surgery division June Engagement award winner Elizabeth Penn - radiology Learning award highly clinical manager commended Inclusion award highly Sandra Stewart, pharmacy commended technician Kristle Bravo, international Learning award winner nurse educator Jocelyn Barretto, sister Inclusion award winner Patient at heart awards Commitment award highly Finola Devaney, deputy chief ceremony - 28 June commended nurse (quality), director of John Waters, head of audiology clinical quality and governance, Kindness award highly Commitment award winner and trust patient safety commended Helena Wilson, general specialist Mark Nicholls, senior anatomical manager Inspiring leader award highly pathology technician Improvement award highly commended Kindness award winner commended Giuseppe Labriola, director of Christina Parsons, Lisa Greenhalgh, laboratory midwifery compassionate care volunteer manager Inspiring leader award Safety award highly Improvement award winner winner commended Andy Roberts, head of capital Victoria Andrews, lead nurse Christopher Goulding, joint projects for practice development specialist nurse Managing for excellence Teamwork award highly Speaking up award highly award highly commended commended commended Jeff Wood, deputy director of Patient experience team Angela Maynard, sister ICT Teamwork award winner Speaking up award winner Managing for excellence Locke Ward nursing team Fiona Baron, ward clerk award winner Emerging leader award highly Johncy Samkutty, ward Congratulations to all of our commended manager amazing winners. 4 Hanna Deman, EPMA lead and As part of This is Us Week 2022, we hosted the annual Our Amazing People Awards. The Our Amazing People Awards were an opportunity to celebrate and recognise colleagues who help make a difference every day. Congratulations to our award winners, listed below:

This is Us Week 2022: Congratulations

We have now announced the winners of the survey and games too: This is Us Week survey: Raminder Matwala (surgery and critical care) This is Us Week survey: Melissa Wood (corporate) Batak winner: Nathaniel Williams (people) and Sean McDonald (people)

Cactus Lasso winner: Ruby Eve (Quality First, work experience) Golf winner: Andy Roberts (estates and facilities) Congratulations to all. See you at This is Us Week 2023. Pictured right, our people using the smoothie bikes.

Freedom to Speak Up Ambassadors – join the team Help make a difference for our y Help to raise awareness and people and become a Freedom the profile of the service to Speak Up Ambassador. As y Champion a culture where part of the role, which will be speaking up is the norm an addition to your current role, y Support with creating an you will: open and honest culture y Live our trust values and y Be a first point of contact for This is Us behaviour guide our people and listen to their y Maintain confidentiality and concern discretion at all times y Provide immediate support y Liaise with our staff health and signpost people on how and wellbeing champions to raise a concern, advice y Liaise with our mental health on the available options and first aiders help them to determine the next steps As a Freedom to Speak up y Support people who wish Ambassador, you will be to remain anonymous, in caring and kind, an effective consultation with a Freedom listener, show high levels of to Speak Up Guardian trust, feel confident to signpost y Feedback any concerns that people to relevant policies have been raised with you and procedures and escalate to a Freedom to Speak up concerns, where required. Guardian y Attend initial training sessions and Freedom to Speak Up Guardian meetings

To support you in this role, you will receive training sessions on the following topics: y Listening skills y How to signpost people to appropriate resources and policies y How to report concerns and escalate to our lead guardians To express your interest in the role, please contact Lindsay Hanmore, lead Freedom to Speak Up Guardian, at lindsay.hanmore@nhs.net. Please share why you would like to become an ambassador and the support that you would require.

The PAHT2030 Ready programme: update The PAHT2030 Ready programme, to support key representatives from our divisions to bring PAHT2030 to life, continues to develop. Delegates have now reached the midway point of the programme. PAHT2030 is our plan to improve and develop both the way we deliver care alongside the way we all feel about the organisation and its culture, style and behaviours. At the recent session on 13 July, delegates again convened at the Manor of Groves Hotel in Sawbridgeworth, Hertfordshire, where they participated in a full programme of presentations and interactive group sessions. The focus of this session was on communicating PAHT2030 to our wider teams. The programme so far has included your questions answered sessions with Lance McCarthy, chief executive; developing plans for PAHT2030 across the organisation; and visual representations of what PAHT2030 means to each team. The programme is hosted for each session by international speaker, best-selling author, and coach Michael Heppell, and managed by the learning and organisational development team.

The recent session was again a great success - feedback included: "The energy in the room is very positive and inspiring, from speakers and participants." "I got the distinct feeling we have settled more as a leadership team into the programme and are clearer in the 'why?' We are also definitely more into

the 'what next?' and what we need to get there. The sessions and tools provided were very good and helped us to start adding to or building our toolbox for delivery of PAHT2030." Working collaboratively with their teams, over the coming months and beyond, the attendees will bring PAHT2030 to life for their divisions. For more information, please contact paht.odpartners@ nhs.net.

PAHT2030: What it means to you At the recent PAHT2030 division > Ready programme session, y Katie Silk, head of therapies, we asked delegates what clinical support services PAHT2030 means to them and division > their teams. Take a look at the y Polly Read, associate videos with colleagues from director of nursing, urgent your areas to hear about how and emergency care division PAHT2030 will transform the > way you deliver care or provide y Terri Gel Lopez, matron, services: medicine division > y Dr Roberto Verdolini, y Gnanavadivel consultant dermatologist, Singaravadivel, clinical clinical support services > director, urgent and y Dr Jane Snook, consultant emergency care division > orthogeriatrician, medicine y Packa Risi, associate division > director of estates and y Vardhini Vijay, consultant facilities > surgeon, surgery division > y Kelly Parker, matron, paediatrics, family and To get involved and find women’s division > out about the next steps for y Andrea Philip, associate PAHT2030 in your team, director of operations, family please contact your line and women’s division > manager. You can also refer y Lindsay Hanmore, to the PAHT2030 summary lead nurse for quality version and the full strategy for improvement, corporate more. 6

Everything equality, diversity and inclusion... Fighting discrimination We are the first NHS hospital in Essex to sign up for a new anti-racism charter. In March this year, in recognition of International Day for the Elimination of Racial Discrimination, we signed the anti-racism charter, developed by trade union UNISON, at a special ceremony that commits us to a range of pledges designed to prevent racial bias. Our diversity staff networks including Race Equality and Cultural Heritage and Disability and Wellbeing Network are helping to amplify our people's voices and your efforts offer real value. Not speaking up is a high price to pay for peace of mind – it can be detrimental to mental health and only pushes seldom heard groups into a corner of submission, never to question the ‘norm’. There is much work ahead to root out discrimination in our workplaces, and real change will not happen overnight. Ultimately, progress towards fulfilling an anti-racist, diverse, and inclusive organisational culture will require unwavering commitment and involvement from all of our people. Best practice can be seen within individual departments and many processes are helping our talented people develop the skills to progress. This being said, we acknowledge that some of you do not feel you are operating on a ‘level playing field’. We are working on formulating an action plan on equality to transform PAHT into a workplace where discrimination is actively addressed, and there is accountability for discriminatory conduct, ensuring a diverse, equitable, and inclusive workplace for all. If you would like to make a suggestion or give feedback, please contact me at monika.kalyan2@ nhs.net. Best wishes Monika Kalyan Head of equality, diversity and inclusion 7

Team shortlisted for national awards for enhancing cancer care services A team who are committed to enhancing cancer care have been shortlisted for the final of The Royal College of Nursing Awards 2022. The One Step at a Time team, which includes colleagues from PAHT, The Patient Panel at PAHT, and the Hertfordshire and West Essex Integrated Care Board, were selected for the Team of the Year category in recognition of their work to who receive a cancer diagnosis promote the patient voice. and are proud to be making a difference.” Together they produced a range of information for Ann Nutt, chair of the Patient patients who have received a Panel at PAHT, said: “We have cancer diagnosis, focusing on received great feedback about a variety of video content and a the information produced for printed pocket guide. patients who receive a cancer diagnosis, this came from our The topics are explored by successful conference ‘Fight other patients and their loved Cancer with Hope’ held at ones, giving unique insights, Harlow College in September and are available in different 2021. languages. This information is provided to patients when they “It is a privilege to represent receive a cancer diagnosis to the patient voice and to have support them on their journey worked with patients and throughout their treatment. their loved ones to give the information that others need, at Shahid Sardar, associate a difficult time when they need director of patient engagement it most.” at PAHT, said: “We are delighted to have been Emma Harnett, Macmillan recognised in the way – it nurse for Hertfordshire and means a great deal to the West Essex Integrated Care team, who are dedicated to Board, added: “I have seen improving the experience of first-hand the positive impact of patients with cancer. the information we have shared with our patients and their “One Step at a Time are loved ones on coming to terms continuing to develop the with a cancer diagnosis and resources available for patients planning ahead for treatment.

“It is a fantastic boost for the team to have been shortlisted for an award – we are looking forward to the final.” Sharon McNally, director of nursing, midwifery and allied health professionals and deputy chief executive at PAHT, added: “Congratulations to the team on this amazing achievement – I am delighted to see them recognised and wish them the best of luck.” The awards ceremony will take place on 6 October.

Marking the NHS 74th birthday experiences for our patients and people

On 5 July, the NHS marked 74 years of service.

The Quality First team will be checking in with you regularly about the progress of your pledge, in line with our strategic priorities and PAHT2030 vision.

This milestone gave us an opportunity to showcase how the NHS has innovated and adapted to meet the growing demand and say thank you to all of our NHS colleagues for their hard work and dedication. Thank you to everyone who joined us in a moment of togetherness in saying thank you by: y Sending a random act of kindness message to a colleague

y Nominating a person who you think has made a real difference to our patients and people y Making a pledge, no matter how big or small, to help improve care and

Colleagues nominated others who they think have made a real difference to our patients and people. Our Locke Ward team (pictured above) were nominated for introducing the non-invasive ventilation project during the COVID-19 pandemic well done all.

Those who have made the most progress will be entered into a prize draw to win a £50 Amazon voucher. You can see some photos of our celebrations below.

Dr Jane Anderson received a fantastic nomination: “Jane is approachable and makes time to talk through how we can improve our services. She is a sensible and reliable clinical voice to support change.”

Nervecentre introduced in our emergency department Nervecentre provides a transition from manual, paperbased patient information processes to utilising software and mobile devices for a more sustainable working environment, to increase patient safety and to ensure efficient data flow. On 27 July, Nervecentre was introduced in our adult and paediatric emergency departments (ED). This means that our ED teams have moved from three ways of documenting patient information, to a single solution. There are multiple benefits of the new system, including: y Allows more time for our hard working teams to care for our patients

y Avoids duplication of documentation y Creates better visualisation and oversight of patients to improve prioritisation of our patients and patient flow y Enables swifter assessment, treatment and discharge of our patients Training and key actions for our ED team and specialty teams Training sessions have been made available for any clinical staff who would like a more in-depth training session on the Nervecentre ED module. This can be any nurse, allied health professional (AHP), doctor or consultant, either from the emergency department who may have missed a training session, or

those who care for patients in ED. The IT team have held training sessions on Microsoft Teams. Additionally, you can access a pre-recorded video for specialty teams training on AlexNet. Further information For further information about the project, please contact Kelly French, head of operations, emergency department, at kelly. french@nhs.net or Kevin Jennings, quality improvement programme manager, at kevin. jennings1@nhs.net. Thank you to everyone involved in this service improvement for our patients.

Patient-led assessments of the care environment Patient-led assessments of the general building maintenance care environment (PLACE) will and, more recently, if the take place throughout the year. environment is suitable to support the care of patients The assessments will provide living with dementia and people with disabilities. motivation for improvement by providing a clear message, We are looking for volunteers directly from patients, about who are keen to make a how our environment and difference for our patients and services can be enhanced. people to join our assessment The assessments involve team. You will be assigned to local people, known as a designated area to assess, patient assessors, visiting and will not be allocated our hospitals to assess how the area where you are the environment supports currently working in. Before the provision of clinical the assessments take place, care, privacy and dignity for patients, food, cleanliness and you will undertake a brief

training session and checks that will take approximately one hour. Following this, a mock assessment will take place before the main assessments, so that you are familiar with how the assessments run. To find out more or join the assessment team, please contact Ann Nutt, chair of the Patient Panel, at ann.nutt@ nhs.net or Sheila Connolly, head of property services and facilities, at sheila.connolly3@ nhs.net. 10

Celebrating Pride Month at PAHT In June, we celebrated Pride Month at PAHT.

who identify as LGBT+. We introduced the badge during This is Us Week - for details of how to collect a badge, please contact monika.kalyan2@ nhs.net.

This was an opportunity to highlight the diversity and inclusivity of our teams, who work together to deliver high quality care and experiences. Pride Month is about acceptance, equality, celebrating the work of LGBT+ people, education in LGBT+ history and raising awareness of issues affecting the LGBT+ community. Activities to mark Pride Month at PAHT included safe space meetings, where Monika Kalyan, head of equality, diversity and inclusion, organised a series of sessions that offered a safe space to ask questions or raise

While discussing Pride Month, Kieran Burn, strategic HR business partner (pictured, left), reflected:

issues in an inclusive and nonjudgmental environment. We are also encouraging our #PAHTPeople to wear an NHS rainbow badge as a visible demonstration that PAHT is an open, non-judgemental and inclusive place for people

"Pride is a fantastic opportunity to celebrate diversity at PAHT and the contribution that LGBTQ+ staff make. "It is also a time to reflect on the challenges LGBTQ+ people face throughout the year and to renew our commitment to providing access to safe and inclusive healthcare for all."

The return of the deconditioning games: Tour de East of England

The aim of the campaign is to raise awareness of deconditioning, use data and performance to inform and drive improvement, share examples of best practice and to develop useful resources for patients, their families and carers.

Deconditioning is the loss of physical, psychological and functional capacity due to inactivity and is associated with the loss of muscle mass, increased risk of falls and reduced independence. During the winter, NHS England introduced the winter deconditioning games to reduce functional loss for people in hospital, to build on the success of teams across the region, they have since introduced the Tour de East of England. Patients and staff are encouraged to take part in a cycling challenge, to travel

virtually around the east of England and beyond. People can take part either by using a static set of pedals or through walking and dancing initiatives.

To get involved or find out more, please email Darryl De Souza, deputy therapy manager, at darryl.desouza@ nhs.net or contact your respective ward therapist. Keep a look out for further updates about team PAHT’s 11 progress.

Charity update... The Princess Alexandra Hospital Charity

Our charity calls for support with spring appeal Registered Charity Number: 1054745

Our charity is calling for the support of the community with its spring appeal. The charity is asking for people to get involved as donors, fundraisers, or supporters. The spring appeal will help to support a range of charitable activities including fundraising for a new retinal scanning machine for the Neonatal Intensive Care Unit. This will facilitate screening for eye health issues and minimise the risk of permanent eye damage or blindness for babies.

Tilly Varghese, postnatal ward manager, said: “In addition to our fantastic new staff lounge, our charity has funded some vital equipment to help us The hospital charity enhances support families who would like patient care, purchases special a home birth. equipment, improves facilities and invests in research to "This equipment means that support patients now and in the we can offer the best possible future. care, support and choice for families. We are in the process Gary Taylor, head of charity of purchasing a range of play at The Princess Alexandra equipment for our children's Hospital Charity, said: “We ward and have also been lucky were overwhelmed by the enough to have had some toys generosity of the community during the COVID-19 pandemic, with kind donations lifting the spirits of our people during an extremely challenging time. Donations helped to fund a fantastic new, modern staff area to support health and wellbeing.

and even Easter eggs donated by our fantastic supporters. “Over the next two years, the charity will support our Williams Day Unit with haircare support for patients with cancer. Patients will receive expert advice and support on hair loss and hair loss prevention, and will also be offered hand and feet massage therapy while receiving treatment. "Any donation will make a difference. It is only from receiving a combination of gifts from people like you, your friends, family and neighbours, that such amazing projects are possible.”

To donate to the appeal, please call our charity team on 01279 973990. Please share this information with your friends, family and colleagues.

“We are asking for help with our spring appeal, as together we can achieve so much more.” 12

Our patients said... "We are extremely grateful for such an excellent service and care given. Our gratitude goes to all the staff involved."

"This is a great service, being treated in your own home makes you feel more relaxed. You get a better night's sleep and I felt it aided my recovery. All the nurses that visited me were friendly and explained what they were doing well."

"The whole team are clearly dedicated and passionate about patient care. "All the individuals are a real credit to the hospital and NHS."

"We would both like to express our heartfelt thanks to every single member of staff we met. "Kindness and compassion was in every conversation, blended with a cool efficiency. It made us both feel safe in their hands." 13

Divisional update: Medicine "There is good news for our respiratory service, who have successfully relocated from Locke Ward to Harold Ward. This safeguards the non-invasive ventilation (NIV) service by enabling much greater oxygen usage in their new location. The good news continued for this service as Locke Ward also won a ‘Team of the Year’ award at the Our Amazing People Awards during This is Us Week last month for their delivery of the NIV service. We have also started our ward accreditation process with the first few wards, which will be rolled out across the division. We have some clear action plans to work towards from this and thank you all for your engagement in this process. "We would like to wish Jubie Jose well in her new role as an advanced clinical practitioner (ACP) on the Adult Assessment Unit (AAU). In terms of planned care, we have had a few changes to our operational team and are pleased to welcome Fiona Bromley into the division as our new service manager for diabetes/endocrinology and vascular services. We also have a new general manager coming into the team, with Ria Ali-Jackson starting in September. Ria used to work at PAHT as a service manager a few years ago in the family and women's services (FAWS) division and will bring a wealth of experience. "We continue to make huge improvements in reducing our elective backlogs, with our cardiac echo waiting list being reduced from 1,400 patients in December to less than 100. In cancer care, our respiratory team are performing extremely well, with over 95% of cancer patients seen inside two weeks and a performance of over 85% against the Faster Diagnosis Standard. Thank you to everyone for your hard work and dedication."

The medicine divisional management team 14

Wise about wellbeing...

While you are caring for our patients, or supporting those who provide care, it is extremely important to remember to focus on your wellbeing and to check in with your colleagues too. There are a wide variety of resources available to you to support your health and wellbeing. Each month, we are sharing practical information and tips as part of our wise about wellbeing feature. This month, we are focusing on the long COVID or menopause support available to you.

Support service for long COVID or menopause

A support service for long COVID or menopause is available for staff throughout the Hertfordshire and West Essex Integrated Care System (ICS). The multi-disciplinary team support people with symptoms including fatigue, breathlessness, brain fog, anxiety and joint pain. The team includes a respiratory physiotherapist, occupational therapist, mental health specialists, a GP with a special interest in menopause, alongside complementary therapies and lifestyle programmes. For example, they offer breathlessness programmes, specific exercise classes, insomnia programmes, yoga, Pilates and acupuncture. Some therapies are available through locations in Hertfordshire and west Essex, and others are remote. They support staff who are experiencing symptoms whilst at work, and who are away from work due to sickness. For more information and to be referred into this service, please contact hct.staffsupportservice@nhs.net.

#PAHTPeople - making a difference Race, equality and cultural heritage (REACH) staff network

The race, equality and cultural heritage (REACH) staff network has become an integral part of our colleagues' support for one another, as well as feeding into equality work across the trust, encouraging a culture of fairness not only for Black, Asian and for minority ethnic (BAME) people, but also for all of our people. The network has provided social, networking and career opportunities for its members, including arranging talks from members of staff about their own career paths. As part of this continued support, Andrea Philip, chair of the network and Shahid Sardar, vice chair of the network, and key members will commence a series of development sessions designed to enhance the effectiveness of the network aimed at generating: • • • •

Psychologically safe and inclusive conversations Peer to peer support Building resilience Personal development support

If you are struggling at work due to discrimination, or are feeling isolated, you may be able to find support and solace in the REACH (you can contact Andrea on andrea.philip2@nhs. net or Shahid on shahidsardar@nhs.net). Improving diversity and inclusion is one of our top priorities. As an organisation, we have the ambitious aim of making PAHT one of the most inclusive employers. If you have a question, comment or suggestion regarding equality at PAHT please contact Monika Kalyan, head of equality, diversity and inclusion, at monika. kalyan2@nhs.net.

Our year magazine - take a look

Our year magazine is an opportunity to reflect on our achievements and successes over the last year, as we look forward to our plans and ambitions for the year to come. You should be extremely proud of your ongoing commitment to providing high quality care and experiences for the people that we care for, particularly through the second year of the COVID-19 pandemic and the increased pressures across our services. We know that this has been a challenging time, but your efforts to deliver care to our patients, and support those who are delivering care, has made a real difference. Despite these challenges, you have also achieved so much, including transformation and improvement projects, receiving prestigious awards in recognition of your amazing work, and delivering high quality care to our patients. Our organisation has developed significantly in the last year, from launching our PAHT 2030 strategy to introducing our new values: patient at heart, everyday excellence and creative collaboration. Thank you for your support as we work towards our vision of a modern, integrated and outstanding organisation. We are pleased to share your achievements through this magazine - please take a look > 16