Payment Processing Security Overview

• Secured payments facility. Background checks of all staff involved with experience in lockbox operations. All staff including developers are given examination and exercises to demonstrate their proficiency.

• The building is open from 7am to 7pm weekdays except for national holidays. Outside these days and times an entry code in required to enter the building.

• The entire office space is continually monitored by a security system and requires an additional entry code for access into the Lockbox Zone.

• The operational space is recorded by a video camera. The contents of the video camera are uploaded to Renovo’s SSAE 16 SOC 1 Type 2 Audited website on a continuous basis while the Operational Space is in operation. The Lockbox Zone has an area for work to be processed, work in progress and work completed.

• Post office lockbox customers at either the North Carolina or South Carolina post office PO Box. Delivery of the mail is delivered to Lockbox Zone by a licensed and bonded courier at dates and times as agreed to by the lockbox customer and availability of the courier.

• HIPAA (Operation)

• PCI – Electronic Transactions (ACH, Credit/Debit Cards)

• Additional Security Documents and Certifications are available upon request

• Notifications are sent when a contact sensor, motion detector or any part of your alarm system is triggered including tampering with the devices. If there is an emergency, local authorities are contacted via Cell Towers. Renovo monitors the entire security system via Cell phone.

• Lock box Area: This area is videoed and locked and has three main areas of work.

• To Be Processed - Mail that delivered by the courier is delivered to this Lockbox Zone.

• In Process – A unit of work is being opened, scanned and processed

• Processed – A completed unit of work

• Full processing work-flow can be documented and customized to your needs.