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Registration Information
WINTER 2023
A HOUSEHOLD HOW TO CREATE VISIT ONLINE OR IN-PERSON RESIDENT NON-RESIDENT MONDAY DEC. 5 REGISTRATION BEGINS AT 8:30AM
A household must be created in the registration system before any registration for programs, events, passes, or memberships can be completed for any members.
TUESDAY DEC. 13
ONLINE
On a computer or mobile device, visit palatineparks.org. Select Register Online tab and then select Create a Household. By default your household will be created with a Non-Resident status. Upon review, if your household should have Resident Status, the account will be corrected and a credit will be applied.
IN PERSON IN-PERSON
Visit one of the registration offices during regular hours to complete a household information form in person.
Community Center
Birchwood Recreation Center
Falcon Park Recreation Center
Note: Each household must use their own registration form. Placement with a friend or relative cannot be guaranteed.
FOUR
WAYS TO REGISTER
Full payment must be enclosed with registration. Do not send cash through the mail or place cash in the drop boxes. No registration taken by phone
or fax. Do not write credit card numbers
on forms. All purchases must be paid in full at the time of registration.
ONLINE
CREDIT CARD, GIFT CARD
To register online, visit palatineparks.org. Online registration is not available for some classes.
WALK-IN
CASH, CHECK, CREDIT CARD, GIFT CARD
Registration forms are processed in real time at Community Center, Birchwood Recreation Center, and Falcon Park Recreation Center.
CHECK ONLY
Mail forms and payment to Palatine Park District, Registration, 250 E. Wood Street, Palatine, IL 60067. Make checks payable to Palatine Park District.
DROP-OFF
CHECK ONLY
Place registration forms and payment in an envelope and drop off at Community Center, Birchwood Recreation Center, or Falcon Park Recreation Center. Outdoor drop boxes are accessible 24 hours a day.
Visit register.palatineparks.org
UPCOMING Spring REGISTRATION
ONLINE VIEWING AVAILABLE MONDAY, FEBRUARY 20 RESIDENT REGISTRATION MONDAY, MARCH 6 NON-RESIDENT REGISTRATION TUESDAY, MARCH 14
TRANSFER/WITHDRAWAL AND REFUND POLICY
Questions? Contact Christine Hubka, Customer Service Manager, at 847-496-6223 or chubka@palatineparks.org.
To submit a refund request, an Application for Transfer/Withdrawal Form must be submitted. The form can be found online or picked up at Community Center, Birchwood Recreation Center, or Falcon Park Recreation Center. Telephone requests will not be accepted. • All approved refunds will be applied as a household credit unless otherwise requested on the Application for Withdrawal/Transfer form. • If a refund other than household credit is requested, a $5 processing fee will be applied. • If requested, approved refunds will be made via check for cash or check payments, or will be refunded back to the original card number used for credit card payments. Please note, refunds via check can take 10–21 days to process. • Approved refunds of less than $10 will only be processed as household credits. • Refunds/Transfers are not given for special events, trips, or one-day programs unless the event is canceled by Palatine Park District. • Refunds/Transfers are not given for passes or memberships. • Some programs have separate refund policies which will be noted next to the program information.
TIMING OF REQUESTS
• A full refund (less a $5 processing fee) will be processed for approved requests received seven days prior to the start of the program. • Requests received less than 7 days will be evaluated and processed accordingly. • Program and other non-refundable materials may be deducted from the refund total.
MEDICAL REFUND REQUESTS
A note from a physician is required for medical exceptions. Approved medical exception refunds will be prorated from the time the request is received.
Medical exceptions cannot be processed after the class has ended.
CONFIRMATION/RECEIPT
Class Full: If the class is full, you will be placed on a wait list. Wait List: If you are placed on a wait list for a class, and an opening becomes available, you will be contacted by customer service staff. Within 24 hours of being contacted, payment must be made online or at Community Center, Birchwood Recreation Center, or Falcon Park Recreation Center.
WAIVER REQUIRED
For insurance purposes, Park District programs and activities require a signed waiver. All adult (18+) participants must sign the waiver. Children under 18 must have waivers signed by a parent or legal guardian. Patrons WILL NOT be able to participate in classes or programs if the waiver is not signed.
HEALTH AND RECREATION CENTER (HRC)
For information on Park District classes held at the Foglia Foundation Health and Recreation Center located in Building M on the Harper College Campus, visit hrc.palatineparks.org.
