Business & Management 2010 Update by Macmillan International Higher Education

Business & Management 2010 Update

Groundbreaking

A New Publication FROM PALGRAvE MACMILLAN BUSINESS Available September 2010

978-0-230-25214-1 • £20.00 • Hardback

Global leader, the Archbishop of Canterbury and Larry Elliott, The Guardian, bring together leading commentators including Will Hutton and Lord Skidelsky, with key players from the City, the TUC and Parliament to examine what role ethics should play in today’s economy.

KEY CONTRIBUTORS FROM THE WORLD’S LEADING BUSINESS FIGURES Archbishop of Canterbury / Larry Elliot / Phillip Blond / Andrew Whittaker / Jon Cruddas / Jonathan Rutherford / Lord Robert Skidelsky / Adam Lent / Zac Goldsmith / Will Hutton / John Reynolds

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Business & Management 2010 Update

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KEY TO SYMBOLS New

Title available as an ebook

Inspection copy available

CONTENTS Management and Leadership

Operations Management

Strategy

IT for Business

Quantitative Methods & Operational Research

Technology, Work & Globalization Series

Research Methods

Entrepreneurship and Small Business

Human Resource Management & Employee Relations

Innovation

Management, Work & Organisations Series

Business Ethics Corporate Social Responsibility

Critical Perspectives on Work and Employment Series

Organization Studies

Marketing

Branding

Retailing

International Business

Asian Business

The Palgrave Macmillan Asian Business Series European Business

46 47

Business Law

Business History

Banking and Finance

Business Economics

Risk Management, Security and Crime Prevention

Teaching and Learningin Higher Education

Office for National Statistics

Index

Web resource available

Journal

Welcome to the Palgrave Macmillan Business & Management Catalogue Among the leading titles for 2010, we are delighted to be publishing Crisis and Recovery by the Most Revd and Rt Hon Dr. Rowan Williams, Archbishop of Canterbury and Larry Elliott, Economics Editor at The Guardian. Other highlights include Body Language in Business which explains how to achieve successful body language, and Football Management, Football Brands and Star-Spangled Soccer focusing on what businesses can learn from the sport industry. We have an exciting programme of textbooks in 2010, including new editions of our bestselling texts: Work & Organizational Behaviour by John Bratton et al, Quantitative Methods by Swift and Piff and The Theory & Practice of Change Management by Hayes, as well as a landmark text by Martin & Thompson, Social Enterprise. If you would like to find out more about our 2010 publishing program or submit a proposal please visit www.palgrave.com/ business or contact us directly. Best wishes, Stephen Rutt, Global Publishing Director | s.rutt@palgrave.com Virginia Thorp, Senior Commissioning Editor | v.thorp@palgrave.com Martin Drewe, Publisher | m.drewe@palgrave.com Ursula Gavin, Publisher | u.gavin@palgrave.com

For a complete list of titles, please visit www.palgrave.com. Prices are correct at the time of print.

Our catalogues and the packaging they are delivered in are recyclable - when you have finished with this catalogue please recycle it. Printed by an ISO 14001 (Environmental Standard) accredited printer on paper from a managed source to PEFC standard, and printed using vegetable-based ink.

Palgrave Connect: Business & Management Collections Palgrave Connect offers institutions a flexible approach to building an ebook collection in the Humanities, the Social Sciences and Business. With over 4500 ebooks available in collections organized by year of publication and by discipline, Palgrave Connect brings together our rich backlist and new titles to offer libraries exceptional range and quality of research in digital format. Palgrave Connect’s Business & Management Collections offer access to over 450 scholarly ebooks. With nine Collections available from 2000–2010, lecturers, researchers and students benefit from instant access to a broad range of quality scholarship from key names in the field.

Key SerieS in thiS area include: INSEAD Business Press Technology, Work and Globalization The Palgrave Macmillan Asian Business Series BenefitS for your liBrary a wider range of content – significantly broader access to quality scholarship from Palgrave Macmillan high visibility – Palgrave Connect ebooks can be fully integrated into your library catalogue Simultaneous access - simultaneous access is available for unlimited users via IP recognition and Athens Perpetual rights to all purchased content BenefitS for your liBrary community remote access - Palgrave Connect’s ebook content is available to members of subscribing institutions outside library opening hours, on the move, at home or at their desk Powerful search and browse capabilities - The Palgrave Connect platform offers a wide range of search options including full-text, keyword, title, author, ISBN, publication date and subject area

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MANAGEMENT AND LEADERSHIP MANAGEMENT AND LEADERSHIP

RIGHT HEADER

The Elephant In the Boardroom The Causes of Leadership Derailment

Body Language in Business Decoding the Signals Adrian Furnham, Professor of Psychology, University College London, UK and Evgeniya Petrova, Psychologist and Researcher for Advertising Association, YSC and Mountainview Learning Consultancies ‘This book provides an essential guide to unspoken messages in the workplace - it will help you to understand what other people are saying, even if they don’t know it, and what impact your own behaviour can have on your boss, colleagues and clients.’ - Dr Peter Collett, Author of The Book of Tells ‘The definitive guide to body language - While many books make claims about body language that can’t be substantiated, this book tells us about the real science behind body language. An essential book if you want to be able to read people better and understand how you come across too.’ - Dr Rob Yeung, Psychologist and author of Confidence: The Art of Getting Whatever You Want ‘A compulsory read for all CEOs’ directors and aspiring leaders, a book I will certainly be sending to a number of my clients. Also a perfect book for self improvement in today’s challenging environment and essential reference material for any CEO’s library. This is another illuminating and essential book from Adrian Furnham. The right book at the right time.’ - Dr. Tony Miller, International Management Performance Specialist ‘An excellent contemporary, well referenced, text on a classic topic in applied psychology. Given the tendency for meeting rooms to be glass walled in new build, this guide will even be useful to those not around - the table. Accessible to non-specialists and specialists alike.’ - Dr. Jeannete Garwood, School of Social Sciences, Leeds Metropolitan University, UK Offering practical tips and guidance this insightful book will help you understand everything there is to know about successful body language in the workplace. Studies confirm that people form opinions of one another within the first seven seconds of meeting. This innovative new work clarifies the misconceptions around body language while providing a scientific approach to understanding non-verbal communication at work. The authors explain why it is so important to understand body language in business, combining hard research evidence with unambiguous tips and practical applications. Contents: Introduction / The Signal System / Channels of Communication / Everyday Signs and Signals / Applying the Theory / Personality, Emotions and Attitudes / Lying and Body Language / Conclusion

May 2010 256pp 27 b/w tables and 4 figures Hardback £25.00

Adrian Furnham, Professor of Psychology, University College London, UK

’Although leadership is the most important topic in the organizational sciences, there is no consensus in the professional literature regarding the characteristics of effective leaders. There is, however, surprising consensus regarding the characteristics of incompetent leaders, whose actions ruin companies and even countries. In this useful and engaging book, Professor Adrian Furnham summarizes what we know about this vitally important problem.’ - Robert Hogan, PhD, President, Hogan Assessment Systems This book from the acclaimed management writer Adrian Furnham, explores the dark side of leadership and how and why leaders can have a negative impact upon their companies and organizations. It asks why too often people do not speak out but instead ignore the problems they are causing. January 2010 296pp 9 b/w tables and 5 figures Hardback £25.00

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People Management in Turbulent Times Adrian Furnham, Professor of Psychology, University College London, UK

We have recently seen stock-markets plunge and governments bail out banks. People have been made redundant, and many others are very worried. Some of the short essays in this collection are part musing and part reaction to the recent economic situation, which hope to dispel nonsense and encourage sense in the world of people management. June 2009 Paperback

216pp £20.00

234x156mm 978-0-230-22954-9

234x156mm 978-0-230-24146-6

Order securelyatonline at www.palgrave.com or +44 (0)1256 302866 1000s of scholarly ebooks available www.palgraveconnect.com, asktelephone your librarian to request a trial

MANAGEMENT AND LEADERSHIP

The Theory and Practice of Change Management 3rd edition John Hayes, Professor of Management Studies, Leeds University Business School, UK ‘This book provides an excellent overview of the complex field of change management. Relevant theories are clearly explained and closely linked to practical examples and exercises. Thoroughly recommended.’ - Katie Truss, Director, Centre for Research in Employment, Skills and Society; Professor of Leadership, HRM and Organization, Faculty of Business and Law, Kingston University, UK ‘…its excellent literature review, case studies and exercises for each of the topics allow readers to evaluate their own experience in the change management context. I would not hesitate to recommend it as a core text for any of my students.’ - Sylvie Jackson, Senior Lecturer in Change Managment and Performance Measurement, Department of Engineering Systems and Management, Cranfield University, UK A core textbook for all modules in Change Management, John Hayes examines and applies all of the key theories of change to organizational settings. Diagnostic tools and immersive learning exercises enable students to identify change and experience various outcomes based on real-world scenarios. New to this edition: • Improved structure to align content to module structures • New chapters on sustainability • New international cases from both the public and private sector • 5 new chapters covering the latest developments

The Leadership Illusion The Importance of Context and Connections Tony Hall, Director, The Leaderhsip Theatre & 4Pi Consulting, UK and Karen Janman, Director Janman Consulting

This book is about the ‘leadership illusion’; the habit of writers, researchers and leaders, when considering causes of success or failure, to focus mainly on the individual and often the context but rarely both. This book argues that context and individual are inextricably linked and we first must make sense of the context in which leaders operate. Contents: Introduction - Making Connections and Shifting Perspectives / The Leadership Illusion - The Importance of Context and Connections / A Universe of Networks / Do Leaders Bowl Alone? / Making the Invisible Visible / Leadership: Inside - Out / Network Leaders in the Real World / Implications and Applications for Organisations November 2009 200pp 1 b/w illustration and 11 figures Hardback £25.00

234x156mm 978-0-230-51656-4

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s

• 2-colour design Contents: PART I: THE NATURE OF CHANGE / Patterns of Change / The Process of Change / PART II: RECOGNIZING THE NEED FOR CHANGE AND STARTING THE CHANGE PROCESS / Recognising the Need for Change / Starting the Change Process / PART III: DIAGNOSIS / Open Systems Models and Alignment / Other Diagnostic Models / Gathering and Interpreting Information for Diagnosis / PART IV: MANAGING THE PEOPLE ISSUES / Power, Politics and Stakeholder Management / The Role of Leadership in Change Management / Communicating Change / Motivating Others to Change / Managing Personal Transitions / Modes of Intervening / PART V: PLANNING AND PREPARING FOR IMPLEMENTATION / Shaping Implementation Strategies / Developing a Change Plan / Types of Intervention / Selecting Interventions / PART VI: IMPLEMENTING CHANGE / Collective Learning in Organisations / Action Research / Appreciative Inquiry / Training and Development / High Performance Management / Business Process Re-engineering / Lean *NEW* / Restructuring for Strategic Gain: Mergers & Acquisitions *NEW* / Merging Groups:Combining People for Effective Performance*NEW* / PART VII: REVIEWING CHANGE / Reviewing Change / PART VIII: SUSTAINING CHANGE / Making Change Stick *NEW* / Spreading Change *NEW* / Pulling it all Together: Concluding Case

February 2010 496pp 246x189mm 128 colour tables and 25 figures Paperback £38.99 978-0-230-21069-1

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MANAGEMENT AND LEADERSHIP

Business at a Crossroads

The Coaching Kaleidoscope

Sex, Money, Happiness, and Death

The Crisis of Corporate Leadership

Insights from the Inside

The Quest for Authenticity

Tom Lloyd, Management Writer

’Tom Lloyd provides a sparkling explosion of shibboleths and myths about the corporate sector in the course of a coruscating attack on excessive executive remuneration.’ - John Kay, Economist and Author of The Long and the Short of It Recent events suggest liberal capitalism harbours two dangerous seeds of self-destruction; growing inequality and a tendency for markets to spiral out of control. This book advocates the restoration to an earlier state of another sub-system of liberal capitalism, some of the features of which lie at the heart of liberal capitalism’s malaise. Contents: Acknowledgements / Introduction / PART I: What Ails Big Business / What People Want / A Feudal Heritage / The Steam-Age Corporation / The Decadent Corporation / Not So Much Greed / The Myth Of Leadership / PART II: Reforming Big Business / Leaderless Competitors / The Adaptive Challenge / Size And Shape / Corporate Reformation October 2009 Hardback

216pp £25.00

234x156mm 978-0-230-23094-1

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s

Edited by Manfred Kets de Vries, The Raoul de Vitry THE COACHING d’Avaucourt Chaired Professor KALEIDOSCOPE of Leadership Development and Clinical Professor of INSIGHTS FROM THE INSIDE Leadership, INSEAD, France, Singapore, and Abu Dhabi; Distinguished Professor of Leadership; European School of Management and Technology (ESMT), Germany, Laura Guillén, Associate Professor, European School of Management and Technology, GermanyKonstantin Korotov, European School of Management and Technology, Germany and Elizabeth Florent-Treacy, INSEAD Global Leadership Centre, France

Manfred Kets de Vries, Professor of Leadership Development and Clinical Professor of Leadership Development, INSEAD Global Leadership Centre, France

MANFRED KETS DE VRIES,

LAURA GUILLÉN, KONSTANTIN KOROTOV, ELIZABETH FLORENT-TREACY

Through sharing the research methodologies, and describing intervention and change techniques used in leadership development, this book, written by IGLC-INSEAD professors and leadership coaches, contributes to a better understanding of how organizations may go beyond coaching in order to create best places to work.

‘This book is the distillation of the life experiences of an internationally renowned guru of management and leadership studies. Combining insight with his signature wit, Kets de Vries cuts to the bone as he reflects on and gently guides executives, and others, through some of the core issues that bedevil our lives. A book that will linger in memory, creating ever-widening ripples, long after the ephemeral offerings of the usual management literature have disappeared.’ Dr. Sudhir Kakar, Psychoanalyst, Anthropologist, Novelist and one of the major thinkers of the world

Contents: PART I: SETTING THE STAGE / PART II: CREATING REFLECTIVE PRACTITIONERS / PART III: CREATING BETTER PLACES TO WORK

April 2009 Hardback

July 2010 Hardback

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s

256pp £25.00

234x156mm 978-0-230-23998-2

INSEAD Business Press

264pp £27.00

234x156mm 978-0-230-57792-3

INSEAD Business Press

Coach and Couch The Psychology of Making Better Leaders Manfred Kets de Vries, Professor of Leadership Development and Clinical Professor of Leadership Development, INSEAD Global Leadership Centre, France, Konstantin Korotov, European School of Management and Technology, Germany and Elizabeth Florent-Treacy, INSEAD Global Leadership Centre, France

The INSEAD Global Leadership Centre was founded and is directed by Professor Kets de Vries. This book is a volume of essays on leadership development topics. Drawing upon substantial research the book presents the essential leadership models and equips practitioners with tools for developing executive coaches and working with business leaders. May 2007 Hardback

416pp £29.00

234x156mm 978-0-230-50638-1

INSEAD Business Press

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

MANAGEMENT AND LEADERSHIP

Next Generation Leadership

Football Management

Insights from Emerging Leaders Sherry Penney, Professor of Leadership and Patricia Neilson, Director, Centre for Collaborative Leadership, both at College of Management, University of Massachusetts Boston, USA

This book brings together the stories and ideas of the future from a survey of nearly 300 emerging leaders to get their points of view and thoughts about how organizations need to change in order to develop effective leaders of tomorrow. Contents: Forward / Acknowledgements / Author’s Notes / Introduction / Who and Where Are Emerging Leaders: What Do We Know About Them? / How Do Emerging Leaders See Themselves as Leaders? / What Qualities Make for Effective Leaders? / Women and Leadership: Progress and Roadblocks / Inclusive Leadership / The View from Generation X: Organizations Need to Change / Leadership for the Future: Passing the Torch July 2010 4pp figures Hardback

224pp

234x156mm

£42.50

978-0-230-62069-8

Sue Bridgewater, Warwick Business School, University of Warwick, UK

‘Sue Bridgewater gives a powerful insight into the trends and perceived success criteria of football management in the 21st century. The evidence she presents and subsequent analysis contributes greatly to our understanding of the issues and challenges faced by football managers in an increasingly turbulent and pressurised industry. I am sure that the book will be positively received by all managers who will be empowered by the acknowledgment of the challenges faced and the models of practice presented.’ – Brian Laws, Manager, Burnley FC ‘An excellent book and a good read.’ - Paul Ince, Manager, Milton Keynes Dons FC Contents: List of Figures / List of Tables / Preface / Introduction - The Football Management Context / Through The Goldfish Bowl / Book Structure / What Can Business Learn From Football and What Can Football Learn From Business? / What Characterizes Football Management? / How Does that Help Us To Learn About Management? / Life in The Fast Lane / Introduction / Leadership Theory / Leadership: Schools of Thought / The World of The Football Manager: From Gaffer to Goldfish Bowl / Conclusion / The Golden Boys / Introduction / What is Success? / What Is Success For A Football Manager? / Measuring Football Manager Success / Perceived Success: Viewing Success Through a Lens / Football Managers and Success: The Big Picture / Conclusion / The Blame Game: Does Changing Leaders Help? / Introduction / Football Manager Succession / The Blame Game / Conclusion: Why Changing Managers Might Not Work / Snakes and Ladders / Introduction / Ladders / Snakes / Conclusions / Final Thoughts on Football Management / Football Manager as Leader / Success and the Football Manager / Football Manager as Talent Manager / Football Manager Succession / Managing in a Turbulent Market / Notes / Glossary / Appendices / References / Index April 2010 224pp 13 figures and 33 b/w tables Hardback £25.00

234x156mm 978-0-230-23841-1

Published in association with the Centre for Management in Sport, Wawick Business School

Management Theory in Action Real-World Lessons for Walking the Talk Eric H. Kessler, Senior Professor of Management and Founding Director, Business Honors Program, Pace University, USA

This book explains how to bridge the divide between theory and practice in a specific, concrete, and easy-to-relate manner, drawing on real-life personal accounts of how students have used classroom-taught theories and skills in their jobs. Practical guidelines are included to help the reader use these lessons in their everyday lives. Contents: Introduction / Knowing Oneself Truly / Managing Time and Stress / Perceiving and Understanding Accurately / Making Better and More Ethical Decisions / Communicating Effectively with Others / Motivating and Inspiring Others / Gaining and Power and Influencing Others / Resolving Conflicts with Others / Forging High-Performance Teams / Designing an Enabling Structure and Culture / Executing the Leadership Function / Developing a Global Mindset April 2010 Hardback

280pp £58.50

234x156mm 978-0-230-60758-3

The New Public Leadership Challenge Edited by Stephen Brookes, Senior Fellow in Public Policy and Management, Manchester Business School, UK and Keith Grint, Professor of Public Leadership and Management, Institute of Governance and Public Management, Warwick Business School, UK

Drawn from the results of five seminars this unique book draws on the four areas of public sector reform, essential features for public leaders, public leadership in action and the outline of a public leadership approach for the future. It seeks to give public leadership a firm foothold within the study of leadersip in general. Contents: PART I: PUBLIC SECTOR REFORM AND THE IMPACT ON LEADERSHIP / PART II: ESSENTIAL FEATURES OF PUBLIC LEADERSHIP / PART III: PUBLIC LEADERSHIP IN ACTION? / PART IV: OUTLINING A PUBLIC LEADERSHIP APPROACH April 2010 350pp 19 tables and 21 figures Hardback £60.00

216x138mm 978-0-230-22417-9

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MANAGEMENT AND LEADERSHIP

Executive Greed

Lincoln’s Legacy of Leadership

Examining Business Failures that Contributed to the Economic Crisis

Edited by George R. Goethals, Professor of Leadership Studies and holder of the E. Claiborne Robins Distinguished Professorship in Leadership Studies and Gary L. McDowell, Professor of Leadership Studies and holders of the Tyler Haynes Interdisciplinary Chair in Leadership Studies, Political Science and Law

Vinay B. Kothari, Regents’ Professor Emeritus, College of Business, Stephen F. Austin State University, USA

By looking at the three most recent economic crises, the S&L crisis, the dot-com bubble, and the recent subprime mortgage disaster, the author explains why and how corporate managers led their organizations toward disasters in the long-run. Contents: PART I: GENERAL OVERVIEW / PART II: ROLE OF MANAGEMENT LEADERSHIP: REALITIES AND MYTHS / PART III: UNDERLYING ROOT CAUSES OF MANAGEMENT FAILURE / PART IV: FAILURE OF STRATEGIC MANAGEMENT / PART V: CONCLUSION AND RECOMMENDATIONS / APPENDIX August 2010 Hardback

224pp £42.50

234x156mm 978-0-230-10401-3

Complexity and the Nexus of Leadership Leveraging Nonlinear Science to Create Ecologies of Innovation Jeffrey Goldstein, Ph.D., Full Professor, School of Business, Adelphi University, USA, James K. Hazy, Founder and CEO of Leadership Science, LLC and Benyamin B. Lichtenstein, Assistant Professor of Management and Entrepreneurship, University of Massachusetts, USA

The authors present a new approach to leadership based on findings from complexity science. Integrating real case studies with rigorous research results, they explore the biggest challenges being faced in fast-paced organizations, and provide a host of concrete tools for leading during critical periods. Contents: Introduction / Leadership in the Cusp of Change / Leadership and the Process of Emergence / Experiments in Novelty / Leveraging the Power of Positive Deviance / The Critical Role of Interaction Resonance / Increasing Connectivity through Smart Networks / Leading Toward Convergence / Conclusion: Sustaining an Ecology of Innovation July 2010 Hardback

224pp £50.00

234x156mm 978-0-230-62227-2

An in-depth look at Abraham Lincoln’s leadership, both before and during his presidency. Lincoln led through times of confusion, war, and dissent. The set of chapters included in this volume are based on papers that constituted part of the 2008-2009 Jepson Leadership Forum at the Jepson School of Leadership Studies at the University of Richmond. Contents: Contributors / Acknowledgments / G.R.Goethals & G.L.McDowell: Introduction / E.L.Ayers: What Lincoln Was up Against: The Context of Leadership / H.J.Belz: Lincoln’s Construction of the Consent Principle and the Right of Revolution in the Secession Crisis / J.L.Sedgwick: Abraham Lincoln and the Search for American Identity / W.L.Miller: The Magnanimity of Abraham Lincoln: ‘What I Deal With is Too Vast for Malicious Dealing’ / D.Walker Howe: Abraham Lincoln’s Opposition to the Mexican War / R.Carwardine: Wonderful Self-Reliance: Abraham Lincoln’s Leadership / J.L.Weber: Lincoln and the Copperheads / D.L.Wilson: Abraham Lincoln and the Shaping of Public Opinion / J.Glatthaar: Genius or Talented Amateur: Lincoln as Military Strategist / B.Holden Reid: Abraham Lincoln as War Leader, 18611865 / G.R.Goethals: Epilogue January 2010 Hardback

256pp £62.50

Jepson Studies in Leadership

234x156mm 978-0-230-62283-8

Leadership and Discovery George R. Goethals, E. Claiborne Robins Distinguished Chair and Professor of Leadership Studies and J. Thomas Wren, Professor of Leadership Studies, both at Jepson School of Leadership Studies, University of Richmond, USA

This book, a collection of essays from scholars across disciplines, explores leadership of discovery, probing the guided and collaborative exploration and interpretation of the experience of our inner thoughts and feelings, and of our external worlds. December 2009 Hardback

224pp £55.00

216x138mm 978-0-230-62070-4

Jepson Studies in Leadership

There’s No Crying in Business How Women Can Succeed in Male-Dominated Industries Roxanne Rivera, Co-founded a construction business in 1981 that grew to a 13 million dollar company

Based on interviews with women academics, engineers, politicians, mathematicians, neurologists and others in male dominated organizations as well as the author’s own experiences, this book will offer insights and advice to women who aspire to top positions in companies and industries where men traditionally have held those positions. Contents: Introduction / Male-Dominated Businesses Defined and Demystified / The Emotional Element / / Act Like a Lady / Fitting In / Talk the Talk / Men Are People Too / Excellence Is Not Enough / How to Overcome the ‘Just a Bitch’ Syndrome / Learning to Say No / Become a Person of Influence / A Band of Sisters / Why It’s Worth It January 2010 Hardback

188pp £27.50

216x138mm 978-0-230-61812-1

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

MANAGEMENT AND LEADERSHIP

Entrepreneurs, Managers, and Leaders

The Future International Manager A Vision of the Roles and Duties of Management

What the Airline Industry Can Teach Us About Leadership Anthony J. Mayo, Thomas S. Murphy Distinguished Research Fellow and Director, HBS Leadership Initiative, Nitin Nohria, Richard P. Chapman Professor of Business Administration and Senior Associate Dean and Director of Faculty Development, Harvard Business School, USA and Mark Rennella, Author of The Boston Cosmopolitans: International Travel and American Arts and Letters (Palgrave MacMillan, 2008)

This book reveals how leadership evolves through the story of the American airline industry across the twentieth century. Entrepreneurs dominate the industry’s early history, but as the industry evolved a new breed of managers emerged who built a dominant business model that enabled their companies to grow dramatically. November 2009 Hardback

272pp £32.50

234x156mm 978-0-230-61567-0

How Freudian Theory Can Turn Good Executives into Better Leaders Abraham Zaleznik, Konosuke Matsushita Professor of Leadership, Emeritus, Harvard Business School, USA

Zaleznik takes managers into Freud’s world of psychoanalysis and shows managers what they need to know about themselves and their employees to better motivate and lead. He discusses a variety of things relevant to today’s top leaders including Freud’s origin of psychoanalysis, the unconscious, neuroses, organizations and change. December 2009 Hardback

200pp £45.00

Edited by Laszlo Zsolnai, Professor and Director, Business Ethics Center, Corvinus University of Budapest, Hungary and Antonio Tencati, Assistant Professor, Department of Management - Institute of Technology and Innovation Management, Bocconi University, Italy

An in-depth look at the desired professional profile of new international managers in different aspects of business. It examines the qualities an international manager needs to possess, including commitment to environmental sustainability, sensitivity toward gender and diversity issues and an engagement in progressive entrepreneurship. November 2009 200pp 216x138mm 16 tables, 7 figures and 6 b/w tables Hardback £60.00 978-0-230-21987-8

Valerie Stead and Carole Elliott, both Lecturers in Management Learning and Leadership, Department of Management Learning, Management School, Lancaster University, UK

Women’s Leadership challenges traditional concepts of leadership that draw on the male experience and offers an alternative construction that emerges from the female experience. Highlighting leadership’s social, cultural and political roots, the authors argue that leadership is neither a free floating nor a gender neutral concept. November 2009 1 figure Hardback

208pp

216x138mm

£55.00

978-1-4039-9875-0

Making Strategic Leaders Narendra Laljani, Director,

The Language of Female Leadership Judith Baxter, Senior Lecturer, Aston University, UK

Executive’s Guide to Understanding People

Women’s Leadership

Could language be a reason why women are under-represented at senior level in the business world? Using data from senior management meetings, this book explores how female leaders use language to achieve their business and relational goals by arguing that senior women have to develop linguistic expertise in order to be effective leaders. November 2009 11 figures Hardback

208pp

216x138mm

£55.00

978-1-4039-9788-3

Ashridge Business School, UK

Motivated by a desire to improve the effectiveness of the development of strategic leaders, this book focuses on the individual charged with shaping strategy and leading change in organizations. It offers a new and insightful model of strategic leader capability, and challenges much of the received wisdom of the leader development industry. September 2009 248pp 24 figures and 11 tables Hardback £60.00

216x138mm 978-0-230-57749-7

ebook available from: Palgrave Connect Business & Management Collections

216x138mm 978-0-230-61569-4

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

MANAGEMENT AND LEADERSHIP

Leading the Charge

Performing Leadership

Leadership Lessons from the Battlefield to the Boardroom Tony Zinni, formerly Commander in Chief of CENTCOM and Special Envoy to the Middle East. He has appeared on The Daily Show and Meet the Press among others and Tony Koltz, Coauthored Tom Clancy’s Into the Storm and Battle Ready as well as The Battle for Peace, a New York Times bestseller

‘Zinni is one of the more interesting men produced by the American military, with a supple mind that quickly adjusted to the new realities brought about by the collapse of the Soviet empire.’ - Philip Caputo, New York Times Book Review Leading the Charge is a visionary leadership book that examines the trends that have reshaped our world and the ways in which visionary leaders and organizations can effectively respond. Tomorrows successful leaders will have to manage rapidly changing technology and flows of information and create faster and more farreaching spans of control. September 2009 Hardback

256pp £17.99

234x156mm 978-0-230-61265-5

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s

Edward Peck and Helen Dickinson, Lecturer, both at University of Birmingham, UK

A rigorous analysis of the implications of leadership being seen literally or metaphorically as a performance. The book introduces a framework which examines the performance of leadership through the dimensions of enactment, narrative and audience, focusing throughout on the ways in which managers can apply these ideas in their own leadership. September 2009 232pp 216x138mm 7 b/w tables, 3 figures and 3 illustrations Hardback £60.00 978-0-230-21811-6

A Woman’s Place is in the Boardroom: The Roadmap Peninah Thomson, Partner, Praesta Partners LLP, Jacey Graham, Managing Partner, Brook Graham LLP and Tom Lloyd, Management Writer

‘The FTSE 100 Cross-Company Mentoring Programme is beginning to have an impact upon the rate of appointment of women to senior executive and non-executive roles in the UK. There is more to do, of course, but this innovative, business-to-business initiative is delivering results. This book is a fine distillation of what has been learned from the Programme.’ - Sir John Parker, Chairman, National Grid plc. June 2008 Hardback

160pp £27.00

234x156mm 978-0-230-53712-5

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections, Waterstone’s

Leadership Teams Developing and Sustaining High Performance Geoff Sheard, Vice President - Fan Technology, Flakt Woods Limited, Andrew Kakabadse, Professor of International Management Development, Cranfield School of Management, Cranfield University, UK and Nada Kakabadse, Professor of Management and Business Research, Northampton Business School, UK

A Woman’s Place is in the Boardroom

‘This book could not have come at a more appropriate time – the global financial crisis will be solved by the coming together of teams and leadership. The added assertion that leadership can be achieved through the Socratic philosophy of self-development, gives us all hope that new leaders will come forward to create the teamwork that will build a better world.’ - David Pumphrey, Partner, Heidrick & Struggles, Sydney, Australia

September 2005 Hardback

August 2009 272pp 9 figures and 1 b/w line drawing Hardback £25.00

234x156mm 978-0-230-20190-3

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections, Waterstone’s

Peninah Thomson, Partner, Praesta Partners LL P and Jacey Graham, Managing Partner, Brook Graham LLP 240pp £31.00

234x156mm 978-1-4039-9683-1

Thinking Skills for Professionals Bryan Greetham, Honorary Fellow, University of Durham, UK

This book gives professionals and business people the essential tools to become better thinkers and decision-makers. It sets out simple methods and techniques to avoid poor decision making by developing our conceptual, creative and critical thinking skills, along with ways of incorporating them within our daily lives. June 2010 312pp 4 line drawings and 1 table Paperback £14.99

216x138mm 978-1-4039-1708-9

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MANAGEMENT AND LEADERSHIP • STRATEGY

Smart Management

Introduction to Management

Using Politics in Organizations 2nd edition

4th edition Richard Pettinger, Business and Management Consultant, Lecturer in Management, University College London, UK

David Butcher, Director and Martin Clarke, both at General Management Development Programmes Group, Cranfield School of Management, UK

An ideal text for students studying management for the first time. Covering all of the functional areas of management, this edition has been updated to cover new developments in the field and includes new chapters on innovation, enterprise, risk management, ethics and responsibility.

‘Without doubt an outstanding managerial guidebook on how to open our minds to a political perspective...’ - Philippa Wilhelm, International Journal of Organizational Analysis April 2008 Hardback

192pp £29.00

234x156mm 978-0-230-54226-6

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections, Waterstone’s November 2006 Paperback

696pp £39.99

246x189mm 978-0-230-00038-4

Beyond Authority Project Management

Leadership in a Changing World Julia Middleton, Founder and Chief Executive, Common Purpose

‘Julia Middleton knows about leadership in a truly natural yet profound way. If you do nothing else this year - read this book. It will be the beginning of something good.’ - Sir Gerry Robinson, Chair, Moto Hospitality Ltd; Author of I’ll Show Them Who’s Boss! Six Secrets of Successful Management January 2007 Hardback

184pp £29.00

234x156mm 978-0-230-50001-3

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections, Waterstone’s

A Strategic Planning Approach Paul Gardiner, Senior Lecturer in Project Management, Faculty of Business, British University, Dubai

‘This is an excellent(!) introduction, well prepared and outstanding graphic support! I always forget about the importance of planning... but this book reminds me that ‘planning can be fun’.’ - Dr Richard Mischak, University of Applied Sciences, Austria January 2005 Paperback

336pp £34.99

STRATEGY

The Future of Decision Making How Revolutionary Software Can Improve the Ability to Decide Roger C. Schank, Executive Director and Founder of Engines for Education, Inc.; Chairman and CEO of Socratic Arts, Inc., Dimitris Lyras, Founder of Ulysses-Systems, a leader in maritime industry management software and Elliot Soloway, Arthur F. Thurnau Professor, University of Michigan, USA and Principal Investigator for the Centre for Learning Technologies in Urban Schools

We now possess the capability to make great business decisions in even the most difficult situations with the use of today’s advanced software capability. The authors, who are experts in the field, explain the new science of decisionmaking and offer examples and advice that will enable readers to put it to use in their organizations. Contents: Introduction / PART I: A NEW DECISIONMAKING MODEL / Don’t Follow the Rules, But Do Embrace Case-based Reasoning / Why It Matters: Greater Profit through Better Choices / Software Based on the Science of Decision-Making: Tools Organizations Can Use / PART II: THE SOFTWARE ARGUMENT / Identify and Design around the Pain Points / Gather and Index the Right Stories and Expertise / The Prototype / PART III: IMPLEMENTATION: PROBLEMS AND POSSIBILITIES / The Human Factor: Reflect the Particular Cognitive and Emotional Responses of Users / Emphasize Cause-and-Effect over Precision Analysis / Obstacles and Opportunities September 2010 224pp Hardback £37.50

234x156mm 978-0-230-10365-8

246x189mm 978-0-333-98222-8

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

STRATEGY

Capital Rising

The House Advantage

Strategic Leadership

How Capital Flows are Changing Business Systems All Over the World

Playing the Odds to Win Big In Business

Governance & Renewal

Jeffrey Ma, formerly a Member of the MIT Blackjack Team

Peter Cohan, President of Peter S. Cohan & Associates and U. Srinivasa Rangan, Associate Professor of Strategy and International Business, Babson College and holds the Kingsbury Term Chair

Capital Rising looks at globalization in a new way, namely, through the lens of global capital flows. These flows create new opportunities and threats for business compelling them to rethink fundamental strategic choices such as where to perform activities, which growing industries to invest and how to manage mature businesses. Contents: Introduction / The Globalization of Entrepreneurship and International Capital Flows / Re-conceptualizing Entrepreneurship / The Evolving Entrepreneurial Ecosystem / The Impact of the Entrepreneurial Ecosystem on Countries / The Impact of the Entrepreneurial Ecosystem on Growing Industries / The Impact of the Entrepreneurial Ecosystem on Mature and Rejuvenating Industries / Implications for Policymakers / Implications for Capital Providers / Implications for Managers in Existing Industries / Implications for Entrepreneurial Managers in New Firms and Industries / Seeking Congruencies and Resolving Conflicts among Ecosystem Participants July 2010 Hardback

288pp £20.00

From the genius card counter who inspired the hit film 21 and the worldwide bestseller, Bringing down the House, this intriguing book reveals the mathematical secrets behind Jeff Ma’s success and how to use his techniques to hit the jackpot in business. Contents: Introduction: Defining the Statistical Revolution / The Rise of Data and the Essence of Card Counting / Challenging Assumptions… / Creative Use of Numbers: The Movement to Measure Every Thing… / How to Build Consensus… / Danger with Numbers: Getting Fooled… / Greed is Bad... / The Curse of Numbers... / Looking at the Big Picture… / The Next Ten Years July 2010 Hardback

256pp £16.99

234x156mm 978-0-230-62272-2

Brian Leavy, Dublin City University, Republic of Ireland and Peter McKiernan, University of St Andrews, UK

‘This is a cleverly crafted book, combining strategic management essentials with contemporary insights and examples. Leavy and McKiernan have succeeded in writing a lively and valuable text that will resonate particularly well with MBA and executive audiences.’ - Thomas Lawton, Professor of Strategic Management, Cranfield University, UK This is a concise, thematic strategy text which will help students to see organizations from the perspective of the Chief Executive and to understand and debate the challenges, opportunities and issues which constitute the role of the CEO. November 2008 Paperback

344pp £32.99

234x156mm 978-0-230-20511-6

9x6mm 978-0-230-61231-0

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

STRATEGY

The Five Futures Glasses How to See and Understand More of the Future with the Eltville Model

Alliances for Sustainable Development

Contents: About This Book / Why We Need Futures Glasses / Many Futures and Five Futures Glasses / Your Green Futures Glasses – Which Future Opportunities Do You Have? / Your Yellow Futures Glasses – Which Future Do You Want To Form? / Your Red Futures Glasses – How Could the Future Surprise You? / Your Violet Futures Glasses – Which Future Are You Planning? / See More of the Future / Appendix

Laurence Schwesinger Berlie, Lecturer, Conservatoire des Arts, Metiers, France

A lively and hands-on exploration of corporateNGO alliances. It offers original insight to understand why alliances exist and to what end. It also looks into the asymmetries between partners and dwells on three crucial aspects of alliances management: alliance capacity development, stakeholder involvement and alliance metrics. November 2009 28 b/w tables Hardback

232pp

216x138mm

£60.00

978-0-230-24096-4

Humanitarian Logistics Rolando Tomasini, Research Associate/Humanitarian Program Coordinator and Luk Van Wassenhove, Henry Ford Chair in Manufacturing, both at INSEAD

April 2010 280pp 234x156mm 30 figures, 37 colour tables and 11 colour illustrations Hardback £25.00 978-0-230-24705-5

Strategy by Design A Process of Strategy Innovation James Carlopio, Associate Professor of Management, Faculty of Business, Technology and Sustainable Development, Bond University, Gold Coast Australia

Strategy by Design illustrates how to use many of the principles, processes and tools of the design profession to create innovative break-through organizational strategies. Contents: Strategy by Design: A Process of Strategy Innovation / The Brief: Begin With the End in Mind / Research: The Art of Seeing the Different Way / Concept Generation: The Art of Generating Different Views / Prototyping: Making the End Clearly Visible / Evaluation: Assessing Value / Delivery: Output and Presentation March 2010 Hardback

224pp £48.50

234x156mm 978-0-230-62022-3

Corporate Governance for Quality of Life

Business and NGO Partnerships

Pero Mićić, CEO, Future Management Group AG, Germany

‘Based on Pero Mićić’s rigorous research and many years of experience, The Five Futures Glasses provides essential, exciting and effective ideas, techniques and tools for learning about the future in the present. This book is much needed!’ - Jeff Gold, Professor of Organization Learning, Leeds Business School, UK

Boardroom Secrets

Imagine planning an event like the Olympics. Now imagine planning the same event but not knowing when or where it will take place, or how many will attend. This is what humanitarian logisticians are up against. Oversights result in serious consequences for the victims of disasters. So they have to get it right, fast. February 2009 Hardback

192pp £27.00

Yılmaz Argüden, Chairman, ARGE - Management Consultants

‘In this wise and practical book, Yılmaz Argüden argues that trust lies at the heart of corporate governance. The book offers a clearly expressed vision of how that trust can be built in individual companies. It will be of significant use in guiding the thinking of board members and company stakeholders alike.’ - Dr Roger Barker, Head of Corporate Governance, Institute of Directors (London), UK Boardroom Secrets focuses on the, processes, and behaviours for a board of directors to ensure good governance. The book focuses on behavioural aspects of governance such as how to evaluate and process information provided to the board, how to critically question without de-motivating, and how to balance interests of different stakeholders. Contents: Preface / Introduction / Right People / Right Team / Right Processes / Right Culture / Right Information / Right Guidance / Right Oversight / Conclusions September 2009 168pp 3 figures and 11 b/w tables Hardback £25.00

234x156mm 978-0-230-23077-4

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s

234x156mm 978-0-230-20575-8

INSEAD Business Press ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections, Waterstone’s

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

STRATEGY

The Green Workplace

Unsecured Ladders

Sustainability Strategies

Sustainable Strategies that Benefit Employees, the Environment, and the Bottom Line

Meeting the Challenge of the Unexpected

When Does it Pay to be Green?

Leigh Stringer, LEED® Accredited Professional and Vice President, HOK, in 2007, she was named to the list of ‘40 Under 40’ top industry professionals by Building Design + Construction magazine. Founder and Editor of TheGreenWorkplace.com

‘A perfect combination of foundation and background, visionary thinking, step-by-step practical advice, and passion for creating a more sustainable world make The Green Workplace the perfect guide for “greening” a business...[it] is a roadmap to a future in which we’d all like to live and work.’ - Tom Schueneman, Triple Pundit, august 2009 September 2009 Hardback

240pp £17.99

234x156mm 978-0-230-61428-4

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s

Graham Robinson, Visiting Research Fellow, Centre for Management Learning and Development, University of Surrey, UK and John Harris, Business Consultant

‘Graham and John have written a book that needed to be written. The questions they raise have long been crucial ones and the issues they address are essential for leaders to ask themselves. This book is full of wisdom and insight as well as displaying an empathy that only those who have been at the top of the ladder can have. This is not a ‘how-to’ book, it is way more useful and important than that. It is a kind of barometer and a guide for those who genuinely care about leading well. Easy answers it does not have, but it contains the crucial questions. It is also a thoroughly enjoyable and engaging read.’ - Sally Bibb, Author and Business Consultant Contents: Introductions and a Problem / The Core Issue – The Unexpected is Inevitable / Attitudes and the Unexpected / No Surprises! – Anticipating and Preparing for the Unexpected / Understanding Context I: Inside the Organization / Marshalling Resources: Building and Managing Commitment / Context is Key / Securing the Ladder – Preparing your Action Plan August 2009 6 figures Hardback

216pp

234x156mm

£25.00

978-0-230-22230-4

Renato J. Orsato, Senior Research Fellow, INSEAD Social Innovation Centre, France

‘Orsato has produced a well structured and valuable set of insights into what makes for a winning sustainability strategy. The book is based on a robust blend of analytics, logic and examples. It is a practical guide about the real choices that drive sustainable competitive advantage. This research is an excellent contribution to strategic formulation in an area that will only grow in importance and significance to business leaders over the next decade.’ - Mark Spelman, Global Head of Strategy, Accenture, UK April 2009 13 figures Hardback

272pp

234x156mm

£27.00

978-0-230-21298-5

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections, Waterstone’s

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

STRATEGY

Global Strategic Management

Growth Management

Scenario Planning

2nd edition

Two Hats are Better than One

The Link Between Future and Strategy Revised and Updated edition

Andrew Lester, Managing Partner, Carr-Michael Consulting Limited

Philippe Lasserre, Emeritus Professor of Strategy and Asian Business, INSEAD, Singapore

Strategic Management is at the core of any business. The second edition of Global Strategic Management embraces traditional strategic management teaching, but extends it to a world scale. The text combines a strategic and managerial approach to global issues, blending theory and practical, empirical examples to great effect.

Mats Lindgren, CEO and Hans Bandhold, Senior Partner, both at Kairos Future

Contents: Preface / PART I: THE PROCESS OF GLOBALISATION / Globalisation of Markets and Competition / Designing a Global Strategy / Designing a Global Organisation / Global Strategic Alliances / Global Mergers and Acquisitions / Assessing Countries’ Attractiveness / Entry Strategies / PART II: MANAGING GLOBALLY / Global Marketing / Global Operations / Global Innovation / Cross-cultural Management / Global Human Resources Management / Global Financial Management / PART III: BROAD ISSUES IN GLOBALISATION / Emerging Global Players / The Social Responsibility of the Global Firm / Global Trends

‘It has a simple powerful message, written in a really user friendly way. It is well known that profitable growth is a powerful creator of shareholder value yet most organizations are best suited to managing the status quo. This book gives a well structured, practical, easy to use guide on how to embed growth in an organization. It is a good combination of professional techniques and experienced based observations on the dynamics and pitfalls of making growth happen in large organizations.’ - Andy Harrison, CEO easyJet

Review of the 1st edition: ‘This is a serious book, yet it’s the friendliest introduction to the nuts and bolts of scenario planning that you are likely to find. Most charts are simple and smart, not spiders’ webs of zigzagging arrows. Chapters walk you through an overview followed by the basic principles of scenario and strategic thinking and offer a glimpse of scenario planning in practice.…Buy this book.’ Harvard Business School, USA

November 2007 Paperback

March 2009 Hardback

512pp £37.99

246x189mm 978-0-230-00836-6

The Second Automobile Revolution

224pp £27.00

234x156mm 978-0-230-57750-3

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections, Waterstone’s

Trajectories of the World Carmakers in the 21st Century Edited by Michel Freyssenet, GERPISA Co-director & CNRS Research Director, National Centre of Scientific Research (CNRS)

The rapid takeoff of the continent-sized national economies and the increasing expense of extraction have led to strong tensions in petrol prices and a race towards alternative driving systems. This book analyses the emergence of a second automobile revolution through the trajectories of automobile firms since the nineties. April 2009 496pp 44 figures and 46 b/w tables Hardback £80.00

216x138mm 978-0-230-21971-7

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections

The Competitive Advantage of Nations Michael E. Porter, Bishop William Lawrence University Professor, Harvard Business School, USA

‘America’s top business guru...Professor Michael Porter…is...consultant to the world on what makes economies hum. His status as an international authority on the right way to manage rests on a quarter of a century of mining data from the corporate coalface.’ - The Times ‘Michael Porter builds up an all-embracing view of economic change that amounts in the end to a powerful analytical framework...he has done for international capitalism what Marx did for the class struggle.’ - The Economist April 1998 Hardback

896pp £29.00

216pp £27.00

234x156mm 978-0-230-57919-4

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections

Journey to Lean Making Operational Change Stick John Drew, McKinsey & Company Manufacturing Practice, Europe Blair McCallum, Director, McKinsey & Company Production Systems Design Centre and Stefan Roggenhofer, Leader, McKinsey & Company Manufacturing Practice, Europe

‘...provides an excellent broad-brush introduction to lean...and is well worth reading.’ - David Stephens, MCMI, Professional Manager Magazine March 2004 Hardback

224pp £35.00

234x156mm 978-1-4039-1307-4

ebook available from: Barnes & Noble, Inc., Books24x7, Dawson ERA, Ebook Library, ebooks.com, Ebrary, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections, Waterstone’s

234x156mm 978-0-333-73642-5

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

STRATEGY • QUANTITATIVE METHODS & OPERATIONAL RESEARCH

Wise Growth Strategies in Leading Family Businesses Joachim Schwass, Professor of Family Business, IMD, Switzerland

The majority of family businesses are both illprepared and ineffective at handling the emotional family related and the rational business related complexities they face. This book, a nine year study of multigenerational award winning family businesses, provides new and deep insights into their long-term success strategies. July 2005 Hardback

192pp £60.00

for Business, Management and Finance 3rd edition Louise Swift, Medical Statistician, School of Medicine, Health Policy and Practice UK and Sally Piff, School of Management, both at University of East Anglia, UK ‘I highly recommend this textbook as it clearly explains complex mathematical and statistical concepts in a simple, easy to follow manner. Ideally suited to students embarking on an undergraduate or postgraduate degree who in the past have had ‘a dislike’ for maths, the examples used are relevant and provide an excellent accompaniment to any QM Module.’ - Ann Thapar, Senior Lecturer and Course Leader for Business Management, Westminster Business School, UK Quantitative Methods is a comprehensive guide to the techniques any student of business or finance is likely to need. The authors’ coaching, learning-by-doing approach, coupled with the text’s clear structural outline empowers students and makes essential mathematical skills far less daunting. New to this edition:

Family Business

 Improved and updated companion website with Powerpoint slides, testbank questions, MCQs, sample datasets, sample exam questions, Excel primer, SPSS primer, and more!

Key Issues Edited by Denise KenyonRouvinez, Associate, The Family Business Consulting Group, Switzerland and John L. Ward, Clinical Professor and Co-Director, Center for Family Enterprises, Kellogg School of Management, Northwestern University, USA

The family business has been the most prevalent and pervasive form of business in many countries and raises particular questions concerning succession and governance and in particular the relationships between management, board members and family members. This book is a collection of articles by leading thinkers and practitioners on the family business which covers such issues as assuring a healthy family business, family strategy, governance and succession. 112pp £25.00

Quantitative Methods

216x138mm 978-1-4039-9416-5

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections

November 2004 Paperback

QUANTITATIVE METHODS & OPERATIONAL RESEARCH

234x156mm 978-1-4039-4775-8

 New 4 colour text design with greater pedagogy to enhance learning  More empirical examples from across the business, management and finance spectrum  New content on data mining, OLAP, text mining, non-parametric methods, index numbers, productivity software tools Contents: PART I: ESSENTIAL MATHS / Numbers and Symbols / Simplifying Expressions / Solving Problems / Modelling Using Straight Lines / PART II: MORE MATHS / Some Special Equations / Modelling Using Curves / Rates of Change / PART III: DESCRIBING DATA / Pictures of Data / Summarising Data / PART IV: PROBABILITY / Measuring Uncertainty / Numerical Outcomes / Continuous Numerical Outcomes / Some More Probability Distributions / PART V: STATISTICS / Estimation / Testing Hypotheses / Correlation & Regression / Comparing Two Populations / Nonparametric methods / Categorical Data / Forecasting / Statistics in Practice / PART VI: BUSINESS MODELLING / Linear Programming Models / Planning Projects / Models for Inventory Control / Time and Money / Decision Making / Simulating Reality / Controlling Quality / STATISTICAL TABLES / Cumulative Binomial Probabilities / Cumulative Standard Normal Probabilities / Percentage Points of the Standard Normal Distribution / Random Digits / Percentage Points of the t Distribution / Percentage Points of the x2 Distribution

March 2010 856pp 246x189mm 50 graphs, 100 colour tables and 50 diagrams Paperback £38.99 978-0-230-21824-6

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

QUANTITATIVE METHODS & OPERATIONAL RESEARCH • RESEARCH METHODS

Essential Quantitative Methods For Business, Management and Finance 4th edition Les Oakshott, Senior Teaching Fellow and Practice Link Manager, Warwick Business School, University of Warwick, UK

A concise, accessible, comprehensive introduction to quantitative techniques emphasizing business relevance and discussing the challenges of problem-solving in the real world. Coverage includes chapters on Revision Mathematics, Investment Appraisal, Decision-making and Simulation. Excel and SPSS are integrated throughout. March 2009 528pp 246x189mm 80 colour tables, 20 diagrams and 50 graphs Paperback £34.99 978-0-230-21818-5

Sonia Taylor, former Senior Lecturer, School of Computing and Mathematics, University of Huddersfield, UK

Business Statistics is a student-friendly book written to encourage first year business students to understand (and enjoy!) their first experience of statistics. Each topic is well illustrated, with worked examples, tutorial sheets, supplementary exercises, and computer worksheets in SPSS, Minitab and Excel - all with answers provided.

Paradigms and Practices

A Practical Guide for Undergraduate and Postgraduate Students 3rd edition Jill Collis, Senior Lecturer in Accounting, Faculty of Business and Law, Kingston University, UK and Roger Hussey, Dean, Odette School of Business, University of Windsor, Canada

A concise and straightforward guide for students undertaking a research project for the first time. This edition details the entire research process, from reviewing the literature to writing up results. It features balanced and expanded coverage of collection and analysis of both qualitative and quantitative data, and new chapters on academic decision making and preparing research proposals.

February 2009 Paperback

for Non-Mathematicians 2nd edition

384pp £33.99

Business Research

Business & Management Research Erica Hallebone, Associate Professor and Jan Priest, Adjunct Professor, both at Graduate School of Business, RMIT University, Australia

‘The approach offered by Hallebone and Priest is particularly refreshing for business and management scholars keen to produce research that is insightful, rigorous, focused – and interesting. This will make a valuable contribution to business and management research endeavours internationally.’ - Margaret Vickers, Associate Dean, Centre for Educational Research, University of Western Sydney, Australia November 2008 Paperback

240pp £25.99

234x156mm 978-1-4039-9716-6

A companion website is available providing lecturer and student resources, including PowerPoint slides, datasets and interactive revision questions.

Business Statistics

February 2007 Paperback

RESEARCH METHODS

376pp £32.99

234x177mm 978-1-4039-9247-5

Researching Business and Management A Roadmap For Success

Doing a Successful Research Project Using Qualitative or Quantitative Methods Martin Brett Davies, Professor Emeritus, University of East Anglia, UK

‘This is one of the most clearly written and engaging books for the beginning researcher I have encountered. It is a practical, no-nonsense and encouraging book as well.’ - Elizabeth Watson, Senior Lecturer, School of Social Sciences, University of Western Sydney, Australia January 2007 Paperback

288pp £14.99

216x138mm 978-1-4039-9379-3

Harvey Maylor, Lecturer in Operations and Project Management, School of Management, University of Bath and Kate Blackmon, Lecturer in Operations Management, Saïd Business School, Oxford, UK

This is an introductory text on the process of research in business and management. It will enable undergraduate, taught postgraduates and MBA students to develop the skills to carry out rigorous research, using a structured approach to the research process from defining the research question, through the selection of methods, to producing a final report. April 2005 figures and tables Paperback

496pp

246x189mm

£33.99

978-0-333-96407-1

246x189mm 978-0-230-50646-6

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS

Boundaryless Careers and Occupational Wellbeing Edited by Michela Cortini, Professor, University G. D’Annuncio of Chieti-Pescara, Giancarlo Tanucci, Professor of Work and Organizational Psychology, University of Bari and Estelle Morin, Professor of Organizational Behavior, HEC Montreal

Human Resource Development Theory and Practice Edited by Jeff Gold, Principal Lecturer, School of Economics and Human Resource Management, Leeds Business School, Leeds Metropolitan University, UK, Julie Beardwell, Associate Dean, Leeds Business School, Rick Holden, Principal Lecturer in HRD, Paul Iles, Professor of Human Resource Development and Jim Stewart, Professor of Human Resource Development

‘Intellectually rigorous, accessible and comprehensive - it ticks all the boxes for an excellent textbook.’ - Clare Valentin, HRD Programme Director, University of Edinburgh, UK A comprehensive and critical evaluation of the theory and practice of HRD. Ideally suited for undergraduates, it guides students through key contemporary topics. Written by a team of leading academic experts and packed with learning activities and real world examples, it is essential reading for any student studying a module in HRD. Contents: The Nature and Scope of Human Resource Development / Strategic HRD and the Learning and Development Function / National HRD Policies and Practices / Learning Theories and Principles / The Practice of Training: the Identification of Training Needs / The Practice of Training: the Design and Delivery of Training / Evaluation of Human Resource Development / E-Learning / Workplace Learning, Knowledge Management and Organisational Learning / HRD and Change at Work / Continuing Professional Development and Life-Long Learning / Contrasting Contexts of HRD Practice / HRD and Diversity / Cross-Cultural HRD / Management Development / Leadership Development / Team Development / Graduates and Graduate Employability / The Future of HRD November 2009 504pp 66 b/w tables and 34 diagrams Paperback £36.99

246x189mm 978-0-230-21687-7

A topical consideration of the challenges posed by the transition to more temporary employment arrangements as we move from an industrial to a knowledge-based economy. Contents: PART I: NEW CAREER MODELS / PART II: OCCUPATIONAL WELLBEING / PART III: ATYPICAL WORKERS / PART IV: WORK - LIFE BALANCE / PART V: ORGANIZATIONAL EFFICIENCY A Full Table of Contents is Available at: www.palgrave.com July 2010 Hardback

288pp £60.00

216x138mm 978-0-230-23660-8

Human Resource Development Processes, Practices and Perspectives 2nd edition Stephen Gibb, Senior Lecturer, Department of Human Resource Management, University of Strathclyde, UK

Human Resource Development meets the needs of students studying both undergraduate and specialist postgraduate modules in learning and development and human resource management, as well as CIPD students. It provides students with the tools to analyze, develop and implement learning and development strategies for the workplace. November 2007 Paperback

352pp £34.99

Beyond Skill Institutions, Organisations and Human Capability Edited by Jane Bryson, Senior Lecturer, Victoria Management School, Victoria University of Wellington, New Zealand

This book discusses the impact of government policy, other institutional arrangements, organizational practices, collective and individual behaviour, on things of importance to many of us: work, employment, pay, work environments, learning, participation and voice. It is a unique volume of insights from leading researchers and research centres. Contents: PART I: INSTITUTIONAL INFLUENCES AND WORKPLACE EFFECTS / PART II: ORGANIZATIONAL INFLUENCES AND INDIVIDUAL EFFECTS / PART III: CONCLUDING ON CAPABILITY A Full Table of Contents is Available at: www.palgrave.com July 2010 190pp 15 figures and 8 b/w tables Hardback £60.00

216x138mm 978-0-230-23057-6

Promoting Workplace Well-being Edited by Neil Thompson, Independent Trainer, Consultant and Director of Avenue Consulting Ltd., UK; Professor of Social Work and John Bates, Associate Professor, both at Liverpool Hope University, UK

Bringing together contributors from a wide range of disciplines, countries and perspectives this book provides a thought-provoking overview of the human dimension of the workplace. It covers workplace problems as well as potential solutions. Essential reading for anyone committed to making the workplace a humane and effective place. October 2009 tables and figures Hardback

256pp

216x138mm

£60.00

978-0-230-22192-5

246x189mm 978-1-4039-8732-7

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS

Executive Development Journeys

Talent Management of Knowledge Workers

The Essence of Customized Programmes

Embracing the Non-Traditional Workforce

Cora Lynn Heimer Rathbone, Director of Executive Education, Aston Business School, UK

Summarizing the three main reasons why customized programmes are commissioned, this book explains and explores the key aspects of successful development programmes, with views from corporate sponsors, participants, faculty contributors and case studies of customized programmes commissioned by six organizations. Contents: Acknowledgements / Executive Summary / Introduction / Corporate Cast / Programme Aims / Partners and Roles / Programme Design / Team Capabilities / Faculty – Subject Experts / Programme Components / Stages to Programme Delivery / Measuring Business Impact / Case Studies - Corporate Journeys / Conclusions June 2010 256pp 12 figures and 11 illustrations Hardback £100.00

234x156mm 978-0-230-27481-5

Workplace Health and Safety International Perspectives on Worker Representation Edited by David Walters, Professor of Work Environment and Theo Nichols, Distinguished Research Professor, both at School of Social Sciences, Cardiff University, UK

A cutting edge look at the experience of worker representation in the employment relations of workplace health and safety. Examining the extent to which existing arrangements deliver results, this book reflects on whether the effectiveness of worker representation is eroded or enhanced by current regulatory and organizational constructs. October 2009 Hardback

248pp £60.00

216x138mm 978-0-230-21485-9

Workplace Conflict Mobilization and Solidarity in a Developing Country Maurizio Atzeni, Lecturer in Human Resource Management, Loughborough University Business School, UK

Edited by Vlad Vaiman, Associate Professor, Reykjavik University, Iceland

Freelancers possess a tremendous amount of knowledge, skill, and ability. Identifying, defining, and implementing talent management strategies aimed at ensuring the effective management of non-traditional knowledge employees in an organization are the key themes of this book. Contents: Managing Talent of Non-traditional Knowledge Workers – Opportunities, Challenges, and Trends / Talent Management In The New Economy: Applying Lessons Learned from Knowledge Workers / The Move from Employment to Associate Contracting within the Employment Relationship / Are They One of Us? Why Retention Strategies Should Ensure that Contingent Employees Identify with the Organization / The Effects of Organizational Culture on Contingent Knowledge Workers / The Customer Employee Relationship Revisited: A New Perspective for Human Capital Management? / Managing the Talent of Independent Contractors in Australia / Can Short Term International Assignments Solve an Organization’s Talent Shortages? / Balancing Customer, Professional and Organizational Interests: Foci of Commitment of Employed vs. Self-Employed Finance Professionals / Executive Coaches in Organizations: Insiders from Outside June 2010 224pp 21 figures and 17 b/w tables Hardback £65.00

216x138mm 978-0-230-24287-6

Based on qualitative work in car plants in Argentina, this book offers new insights for an understanding of workers’ collective struggles in a radical perspective. Criticizing the use of injustice as the basis of mobilization, it argues that workers’ collective resistance should be seen as a function of the development of solidarity. Contents: An Introduction to Theoretical Approaches in the Study of Workers’ Collective Action / For a Marxist Perspective on Workers’ Collective Action / The Roots of Mobilization, Workplace and Social Conflict in Argentina in Historical Perspective / Injustice and Solidarity in the Dynamics of Collective Action / Conflict Evolution at FIAT, Workers’ Radicalization and Company’s Repression / Conclusions June 2010 Hardback

160pp £60.00

216x138mm 978-0-230-58464-8

Ways of Living Work, Community and Lifestyle Choice Edited by Paul Blyton, Professor of Industrial Relations and Industrial Sociology, Cardiff Business School, Cardiff University, UK, Betsy Blunsdon, Senior Lecturer, Ken Reed, Associate Professor, both at School of Management, Deakin University, Australia and Ali Dastmalchian, Dean, Faculty of Business, University of Victoria, Australia

This international collection explores aspects of lifestyle and identity, societal influences on ways of living, the relevance of social networks and geographic communities for lifestyle choices, and the significance of organizational policies and practices for lifestyle outcomes. November 2009 344pp 23 b/w tables and 18 figures Hardback £55.00

216x138mm 978-0-230-20228-3

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS

Building Influence in the Workplace

Managing Workplace Bullying

How to Gain and Retain Influence at Work Aryanne Oade, Director, Oade Associates Limited

‘Aryanne has produced a very comprehensive exposition of the dynamics of influence in the workplace. It is grounded in practical and down to earth language and examples. This book is a must for those who seek to understand better and to develop their influencing effectiveness.’ - Philip P. Anderson, Group Head of Executive Development and Succession, AIB This book introduces you to a valuable set of tools enabling you to build influence, promote your interests and get buy-in to your plans and proposals. It will enable you to identify your own workplace values and those of your key colleagues and understand how to retain the influence you have already gained and stand by your values under pressure. Contents: Overview / How to Use this Book / What is Workplace Influence? / Influence, Power and Responsibility / Four Sets of Influencing Values / Positioning Your Argument / Moral Conflicts: Your Resolve Under Pressure / Retaining Influence, Adding Value / Building a Reputation Outside Your Department / Influencing Irresponsible Colleagues / Fragile Alliances, Building a Reputation: A Narrative Case Study / References and Recommended Reading April 2010 Hardback

224pp £25.00

234x156mm 978-0-230-23773-5

How to Identify, Respond to and Manage Bullying Behaviour in the Workplace Aryanne Oade, Director, Oade Associates Limited

‘This is a thought provoking and honest book written in an accessible ‘conversational’ style. The unusual structure of the book enables it to be read either cover to cover as a comprehensive exploration of every aspect and view point of workplace bullying, or dipped into as an insightful source of reference. I believe that it will substantially enhance the understanding of anyone working in an organizational setting where bullying behaviours are all too often prevalent, yet widely misunderstood.’ - Ruth Shakespeare, Coordinator of Staff Counselling Services, Mid Yorkshire NHS Hospitals Trust, UK November 2009 Hardback

192pp £25.00

234x156mm 978-0-230-22808-5

ebook available from: Barnes & Noble, Inc.

Work and Life in the Global Economy A Gendered Analysis of Service Work Edited by Debra Howcroft, Professor of Technology and Organizations, Manchester Business School, UK and Helen Richardson, Senior Lecturer, Salford Business School, UK

This book aims to explore the social and cultural issues within the economic changes that have given rise to service work. Written by specialists in their respective fields, this book draws together authors from interdisciplinary areas that are carrying out significant research into gender and service work within an international context. November 2009 10 b/w tables Hardback

296pp

216x138mm

£60.00

978-0-230-58084-8

One Company, Diverse Workplaces The Social Construction of Employment Practices in Western and Eastern Europe Marta Kahancová, Lecturer, Max Planck Institute for the Study of Societies

The book offers an inquiry into the construction of employment practices in a multinational company across Western and Eastern Europe. In the complex corporate and host-country influences, social interaction between the firm and local actors is presented as the underlying social mechanism through which work practices are constructed. Contents: Introduction / Multinationals and Employment Practices Across Europe / Constructing Employment Practices in Mncs: A Framework for Analysis / One Multinational, Four Host Countries: On Diversity in Subsidiary Employment Practices / Channelling Corporate Values and Interests: Social Interaction within the Multinational Company / Building a Local Corporate Presence: Social Interaction Between the MNC and Local Societies / From Bargaining to Dancing: Social Interaction Between the Multinational Company and Local Trade Unions / The Social Foundations of Trade Union Influence: CrossBorder Interaction of Trade Unions and the European Works Council / Accounting for Diversity: Company Interests, Host-Country Effects and Social Interaction / Conclusions: Multinationals, Employment Practices and Institutional Change from Below May 2010 204pp 15 b/w tables and 12 figures Hardback £60.00

216x138mm 978-0-230-57977-4

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HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS

Leading HR Paul Sparrow, Director, Centre for Performance-Led HR, Martin Hird, Executive Director, Centre for Performance-Led HR, Anthony Hesketh, Deputy Director, Centre for Performance-Led HR and Cary Cooper, Pro Vice Chancellor (External Relations) and Professor of Organizational Psychology and Health, all at Lancaster University, UK

‘Leading HR begins with research based in successful organizations and builds a thought provoking new paradigm for thinking about the changing roles and responsibilities of HR.’ Professor Patrick M. Wright, William J. Conaty GE Professor of Strategic Human Resources, Cornell University, USA Contents: P.Sparrow, A.Hesketh, M.Hird & C.Cooper: Introduction: Performance-led HR / M.Hird, P.Sparrow & C.Marsh: HR Structures: Are They Working? / M.Hird & M.Stripe: Nestlé: Reflections on the HR Structure Debate / P.Sparrow, A.Hesketh, M.Hird, C.Marsh & S.Balain: Using Business Model Change to Tie HR into Strategy: Reversing the Arrow / C.Marsh & H.Sweeney: NG Bailey: Constructing Business Model Change / A.Hesketh & M.Hird: Using Relationships Between Leaders To Leverage More Value From People: Building a Golden Triangle / M.Hird, J.Whelan & S.Hammady: BAE: Using Senior Management Assessment as Part of a Talent Strategy / C.Marsh, P.Sparrow & M.Hird: Integrated Organisation Design: The New Strategic Priority for HR Directors / S.Balain & P.Sparrow: Understanding the Value of Engagement: Building Belief in Performance / C.Marsh & R.Woolley: Cooperative Financial Services: Linking Ethics, Engagement & Employer Branding to Business Model Change / P.Sparrow, S.Balain & D.Fairhurst: McDonald’s UK: From Corporate Reputation to Trust-based HR / P.Sparrow, S.Balain & P.Chesworth: Vodafone: Creating an HR Architecture for Sustainable Engagement / A.Hesketh, P.Sparrow & M.Hird: The Future Scenario for Leading HR April 2010 304pp 13 b/w tables and 22 figures Hardback £30.00

Employee Morale

Action Learning

Driving Performance in Challenging Times

History and Evolution

David Bowles, Managing Director, Research & Consulting International, California, USA and Cary Cooper, Pro Vice Chancellor (External Relations) and Professor of Organizational Psychology and Health, Lancaster University UK

’This book is timely. Many organizations worldwide are now mired in ‘gloom and doom’. Using morale as the center piece, Bowles and Cooper lay out, in an engaging, readable and practical way, the consequences, of high morale and how to measure, develop and maintain it. The material is current and the case examples are excellent. I would highly recommend it for managers, consultants and business school management professors.’ Ronald J Burke, Professor of Organizational Behaviour, Schulich School of Business, York University, Canada Contents: Introduction / What is Morale? / How Do Organizations Measure Morale? / Why Morale Is So Important: Introduction / Why Morale Is So Important 1: Group Morale, Financial Performance and Organization Effectiveness / Why Morale Is So Important 2: Individual Morale and Performance / Why Morale Is So Important 3: Morale and Customer Satisfaction / Why Morale Is So Important 4: Morale, Individual and Organizational Health / Case Study: Culture, Morale and Customer Satisfaction. Hilti Group, Liechtenstein / Creating & Maintaining the High Morale Organization / Current Trends, Issues and Myths in Employee Morale / Summary and Conclusions

Edited by Yury Boshyk, Chairman, Global Executive Learning and Robert Dilworth, Associate Professor Emeritus, Virginia Commonwealth University

The first of a two volume set that fully explore the roots of action learning and the legacy of its principal pioneer, Reg Revans. Rather than prescribe one approach to action learning, it shows alternative approaches to fit different contexts, including classic action learning, action reflection learning and business driven action learning. Contents: Explaining Action Learning: Basic Concepts and Beliefs / Remembering Reg Revans: Action Learning’s Principal Pioneer / Perspective on my Father: a Daughter’s Perspective / Action Learning: Views of Leading Practioners / Experiencing the Evolution of Action Learning: Views of Alan Mumford / Action Reflection Learning: Tales of Two Journeys / Business Driven Action Learning / From Belgium to South Africa: Experiences with Countrywide Action Learning / Action Learning and the Learning Organization: Building Learning Capacity in Individual’s, Groups and Organizations / Cross-cultural Perspectives on Action Learning / The Future and ‘New Frontiers’ of Action Learning February 2010 1 figure Hardback

320pp

216x138mm

£60.00

978-0-230-57640-7

October 2009 232pp 234x156mm 6 b/w tables, 3 figures and 11 charts Hardback £25.00 978-0-230-57942-2

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s

234x156mm 978-0-230-22259-5

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS

Action Learning and its Applications

Performing Gender at Work

Edited by Robert Dilworth, Associate Professor Emeritus, Virginia Commonwealth University and Yury Boshyk, Chairman, Global Executive Learning

This second volume of two discusses the employment of action learning in different contexts, including healthcare, education, government, military and the business world. Use of action learning in delivery of Future Search Conferences is addressed, as well as action learning in community and civil society and the future of action learning. Contents: Action Learning in Healthcare / Action Learning in Education / Action Learning in Government / Action Learning in the Military / Action Learning in the Business World / Action Learning in Community and Civil Society / Future Search in Action Learning / Action Learning and Action Research / Action Learning and Team Effectiveness / Centrality of Questions to Action Learning / Making Space for Reflection in Action Learning / Action Learning: Networks and Communities of Practice / Action Learning through the Lens of Action Learners / Looking to the Future / Action Learning: a Resource Guide February 2010 Hardback

344pp £60.00

216x138mm 978-0-230-57641-4

Elisabeth Kelan, London Business School, UK

Providing a unique insight into how gender is performed in contemporary high-tech work and introducing a creative and novel way of analyzing the fluidity and rigidity of gender at work through discourse analytic methods the author highlights how changes in the world of work interact with changes in gender relations. Contents: Introduction / Changes at Work and in Gender Relations / Theorising Performing Gender / Ideal Workers, Ideal Gender / Performing Gendered Work Biographies / Gender as an Ideological Dilemma / Conclusions July 2009 Hardback

264pp £60.00

216x138mm 978-0-230-57781-7

ebook available from: Palgrave Connect Business & Management Collections

Neuro-Linguistic Programming A Critical Appreciation for Managers and Developers Paul Tosey, Senoir Lecturer and Jane Mathison, Visiting Fellow, School of Management, both at University of Surrey, UK

Addressing the need for a discerning, researchbased discussion of NLP, this book seeks to answer the many questions that clients, potential users and practitioners ask, including: what is NLP and what can it best be used for? This book looks at the research and theory behind NLP, also exploring claims that it is a `pseudoscience’. November 2009 3 figures Hardback

248pp

216x138mm

£55.00

978-0-230-51603-8

Profiting from Diversity The Business Advantages and the Obstacles to Achieving Diversity Edited by Gloria Moss, Senior Lecturer, Bucks New University, UK

Revealing and Concealing Gender Issues of Visibility in Organizations

The benefits of Diversity are frequently mentioned but rarely spelt out. This edited book highlights specific ways in which organizations can profit from Diversity, and a discussion of some of the obstacles that can stand in the way of doing this.

Edited by Patricia Lewis, Senior Lecturer in Business Administration, Kent Business School, University of Kent, UK and Ruth Simpson, Professor of Management, Brunel Business School, Brunel University, UK

Issues of visibility and invisibility are becoming increasingly apparent in gender research in organizations. This book will not only further develop current theoretical ideas around being seen and unseen within organizations, but will also provide us with the opportunity to problematize the concepts of visibility and invisibility. February 2010 2 figures Hardback

272pp

216x138mm

£60.00

978-0-230-21211-4

Contents: PART I: THE BACKGROUND / PART II: PROFITING FROM DIVERSITY / PART III: OBSTACLES TO DIVERSITY INITIATIVES A Full Table of Contents is Available at: www.palgrave.com November 2009 280pp 16 figures and 19 b/w tables Hardback £55.00

216x138mm 978-0-230-51616-8

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS

The Future of Work Richard Donkin, Author, Commentator and Presenter

‘Donkin orchestrates an in-depth look at one of the world’s and businesses’ next challenging milestones - the intersection of technology, work, culture and human nature. He does an excellent job of balancing his own personal experiences with the philosophy and history of work, and his insight into how we view ourselves, our jobs and our role in world is enlightening, entertaining and futuristic. Donkin brings to the table a deep understanding that today’s technologies will help to usher in new, more intelligent management processes to link people and their management teams to success.’ - Lars Dalgaard, Founder and CEO of SuccessFactors, 2007 and 2008’s Fast Growing Publicly Traded Software Company The forces that are shaping the future of employment are examined in this book. The author presents a cohesive argument for a fundamental change in attitudes to work, both from policymakers and employers if we are to create a healthier society capable of meeting the expectations and concerns of a developing economy. Contents: Demographics / Talent / Measurement / Networks / Health / Age / Leadership / Conclusion / Toolkits for Change November 2009 3 charts Hardback

280pp

234x156mm

£25.00

978-0-230-57638-4

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s

The History of Work Richard Donkin, Author, Commentator and Presenter Reviews of the original edition Blood Sweat and Tears: ‘This book is huge. In every good sense of the word. It certainly belongs on the bookshelf of every leader and every scholar in the area of management and organizational life.’ - Warren Bennis, author of the bestselling On Becoming a Leader ‘There are a lot of books about work and employment. Richard Donkin has written a book that stands apart from the rest. Blood Sweat & Tears is engaging and intelligent reading, rooted in both historical and personal understanding and insight.’ - Jeffrey Pfeffer, Professor, Stanford Business School, USA and author of The Human Equation: Building Profit by Putting People First Review of The Future of Work: ‘Richard has written one of the best histories of work and now repeats the trick looking forward at the future of work. Separating popular myths and dogma from the truly transforming trends in the workplace, he ably reveals what is, will and should be happening at work in response to key environmental, social and business changes. Essential reading for executives with any responsibility for people in work and for all those of us trying to plot our own way successfully through this shifting employment landscape.’ - Duncan Brown, Director, HR Business Development, IES This sweeping survey of the history of work, from hunter-gatherers to dotcom telecommuters, deftly compresses thousands of years of human evolution into an incisive volume that the Toronto Globe & Mail calls ‘a page turner of a book’. It is a book about work, about the organization and management of work, but it is also a book about people. Contents: Foreword / Acknowledgements / Introduction / Hands To The Grindstone / Fettered Lives / Job Creation / The New Religion of Work / The Most Important Pile of Bricks in the World / Secrets of the Dumb Steeple / The Silent Monitor / The Last Puritan in a Nation of Amateurs / The Yellow Dog Unleashed / The Philadelphia Catechism / Modern Times / Western Electric Discovers Motivation / Unnatural Selection / Arbeit Mach Frei / Whatever Happened to Homer Sarasohn / Managing the Corporate State / The Wanting Animal / Sharp-Suited Philanthropists / The End of Management / Melting the Frozen Assets / The Road to Panama / One Life. Live it. / Postscript: New Century, New Ethic / Notes / Index

May 2010 416pp Paperback £25.00

234x156mm 978-0-230-23893-0

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HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS

Using Your Emotional Intelligence to Develop Others Sheri Caldwell, VicePresident of Human Resources, Hickory Farms (responsible for employment, compensation, training and development) and Linda Gravett, Senior Partner of Gravett and Associates

‘This book is a must read whether you are a top executive, middle manager, front line supervisor, or business trainer if your success is contingent upon working with others. EI is a critical component in any successful working relationship and authors Sheri Caldwell and Linda Gravett provide a framework, practices and exercises that will help you get better results with and through people.’ - Clinton O. Longenecker, Stranahan Professor of Leadership and Organizational Excellence, University of Toledo and Author of Two Minute Drill: Lessons on Rapid Organizational Improvement from America’s Greatest Game

Worked Up Selves

Managing Politics at Work

Personal Development Workers, Self-Work and Therapeutic Cultures

The Essential Toolkit for Identifying and Handling Political Behaviour in the Workplace

Elaine Swan, Senior Teaching Fellow, Lancaster University Management School, UK

Drawing upon current literature on the history and politics of therapeutic cultures and upon original, qualitative research this book was produced in response to rapidly growing interest in the rise of ‘new’ HRD practices such as coaching, ‘soft skills’ training and personal development training. Contents: Changing Selves / History of Working the Self / Therapeutic Cultures: Practices of Social Control or Self-Creation? / Cultural Representations of Therapeutic Cultures / Expert Relations / Transformations of the Self / Getting in Touch with their Feelings? / Worked Up Selves November 2009 Hardback

272pp £55.00

Friends and Enemies in Organizations A Work Psychology Perspective Edited by Rachel L. Morrison, AUT University and Sarah L. Wright, Lecturer, University of Canterbury, UK

A practical book detailing how to implement EI (emotional intelligence) techniques for human resource professionals and trainers developing managers and leaders. November 2009 Hardback

192pp £35.00

234x156mm 978-0-230-61458-1

216x138mm 978-0-230-20136-1

An exploration into the ways in which friendships, isolation and enemy-ships influence and affect our experience of work. The theme of the research volume is ‘Alienation to Suffocation’; canvassing issues from loneliness and isolation through to the positive aspects of a friendly workplace. September 2009 272pp 9 tables and 4 figures Hardback £55.00

216x138mm 978-0-230-53876-4

Aryanne Oade, Director, Oade Associates Limited

‘I would recommend this book to anyone leading an organization or team. It offers an interesting, frank guide to identifying and managing workplace politics. Aryanne Oade uses her wealth of experience in coaching and organizational psychology to provide a practical toolkit filled with case studies and tips for any business leader.’ - Fiona Calnan, Chief Executive Officer, UK Specialist Hospitals Do you want to acquire the knowledge and skills to give you greater influence in political situations at work? Perhaps you want to make sense of the political behaviour you see around you. Or maybe you want to acquire a set of effective tools to help you work more productively in a political workplace. If so, this book is for you. Contents: Overview / How To Use This Book / The Political Element at Work / Tool One: A Definition of Politically Motivated Behaviour / Case Study One: Switching Accounts / Tool Two: The Politics of Values and Style / Case Study Two: Internal Conflict / Tool Three: The Political Roles People Play: Getting Things Done With Other People / Case Study Three: In-House Values Initiative / Tool Four: Power and Politics: Bringing Your Plans to Fruition / Case Study Four: New Business Development / Tool Five: Objective Criteria for Assessing Trusting Behaviour / Case Study Five: Appraisal / Tool Six: Responding to Key Political Behaviours / Case Study Six: Poor Service / Managing Politics at Work: Final Thoughts / References and Recommended Reading List August 2009 2 figures Hardback

224pp

234x156mm

£25.00

978-0-230-59541-5

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections, Waterstone’s

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS

The Business Leader’s Health Manual Tips and Strategies for getting to the top and staying there Juliette McGannon, Managing Director, McGannon Institute of Proactive Health (MIPH), and Director, Health Management Program (HMP), INSEAD and Michael McGannon, Specialist in Preventative Medicine

Juliette and Michael are effectively taking a holistic approach to health as a key element of the long term effectiveness of executives. Any leader in today’s hectic world has to balance work and life demands as well as sustain a sound level of both mental and physical health. Juliette and Michael succeed in introducing pragmatic and simple concepts to executives, getting high powered managers to confront with their lifestyles centering around busy schedules.’ - Roland Bruhin, Regional Director North / SE Asia, Zuellig Pharma Asia Pacific

MANAGEMENT, WORK & ORGANISATIONS SERIES Series Editors: Gibson Burrell, Mick Marchington and Paul Thompson This series of textbooks spans Human Resource Management, Employee Relations, Organizational Behaviour and related Business and Management fields. It is relevant for a number of business and management courses, including MBA and postexperience courses, specialist Masters and postgraduate diplomas, professional courses and final year undergraduate courses.

Public Management

Rethinking Reward

A Critical Text Ian Greener, Reader, School of Applied Social Sciences, University of Durham, UK

Taking a critical approach, Ian Greener examines the key concepts and ideas of public management, not only in terms of their efficacy, but also in their private management and societal context. Throughout the text comparative case studies introduce students to public management ideas from the US, the UK, and Europe. March 2009 216pp Paperback £27.99

234x156mm 978-0-230-20328-0

May 2009 272pp 234x156mm 5 b/w illustrations, 9 figures, 94 b/w photographs and 32 b/w tables Hardback £25.00 978-0-230-21919-9

Strategy and Human Resource Management

Edited by Susan Corby, Professor of Employment Relations, University of Greenwich Business School, UK, Steve Palmer, Remuneration Specialist and Visiting Professor, London Metropolitan University, UK and Esmond Lindop, Independent Consultant, UK

‘This book provides a much needed overview of contemporary developments in reward. The array of high quality contributors manage to balance the provision of useful information on pay and benefits with a variety of critical analytical insights. As a consequence, the book will be of interest and value to policy makers, practitioners and academics.’ - Ian Kessler, Reader in Employment Relations, Oxford Said Business School, UK October 2008 Paperback

280pp £29.99

234x156mm 978-0-230-53723-1

2nd edition Peter Boxall, Professor of Human Resource Management, University of Auckland, New Zealand and John Purcell, Strategic Academic Adviser, ACAS, and Research Professor, Warwick University, UK

Provides a critical yet accessible account of the strategic role of HRM within organizations. Updated to include the latest research, it expands the discussion of goals in HRM, builds a new typology of HR systems, contains new material on organizational culture and climate, and more fully examines HRM in services and the public sector. November 2007 Paperback

384pp £32.99

234x156mm 978-1-4039-9210-9

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS

Union Revitalisation in Advanced Economies Assessing the Contribution of Union Organising

Human Resource Management Theory and Practice 4th Revised edition

Edited by Gregor Gall, Professor of Industrial Relations; Director, Centre for Research in Employment Relations, University of Hertfordshire, UK

After a decade of ‘union organizing’ in Britain, the time has come to make a thoroughgoing assessment of it. This book evaluates the efficacy of the union organizing in terms of union strategies, tactics, styles and resources, and assesses the impact of differing regulatory regimes on union organizing. April 2009 Hardback

Leadership Limits and Possibilities Keith Grint, Professor of Public Leadership and Management, Institute of Governance and Public Management, Warwick Business School, UK

Leadership provides a critical review and analysis of the key components of leadership. Against an historical backdrop, the text explores the foundations of good leadership, the relationship between leaders and subordinates and the role leaders play in the dynamics of organizational life. Taking a critical perspective, this text is an ideal course companion for undergraduate and MBA students studying leadership. January 2005 Paperback

192pp £30.99

234x156mm 978-0-333-96387-6

240pp £60.00

216x138mm 978-0-230-20439-3

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections

Ethnicity and Gender at Work Inequalities, Careers and Employment Relations Harriet Bradley, Professor of Sociology, University of Bristol, UK and Geraldine Healy, Professor of Industrial Relations, Queen Mary University of London, UK April 2008 Hardback

272pp £60.00

216x138mm 978-1-4039-9175-1

Future of Work Series Editor: Peter Nolan

For more information on titles in this series and full Contents listings, please visit: www.palgrave.com/business/mwo

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections

John Bratton, Professor of Sociology, Thompson Rivers University, Canada and Jeff Gold, Principal Lecturer, School of Economics and Human Resource Management, Leeds Business School, Leeds Metropolitan University, UK

The fourth edition of Human Resource Management offers a comprehensive and accessible analysis of contemporary theories and concepts in key human resources activities. It encourages students to think critically and evaluate the nature of HRM in order to develop a deeper understanding of employment relations. Contents: PART 1: THE HUMAN RESOURCE MANAGEMENT ARENA / The Nature of Human Resource Management / Strategic Human Resource Management / International Human Resource Management / PART 2: THE HUMAN RESOURCE MANAGEMENT CONTEXT / Global Capitalism and Context of HRM / Restructuring Work and Organizations / PART 3: HUMAN RESOURCE MANAGEMENT PRACTICES / Human Resource Planning / Recruitment and Selection / Performance Management and Appraisal / Learning and Human Resource Development / Reward Management / Unionmanagement Relations / Employee Involvement and Relations / Employee Safety and Wellness / PART 4: THE EVALUATION CONTEXT / Evaluating Human Resource Management / Conclusion: Rebuilding Trust and Voice March 2007 Paperback

704pp £39.99

246x189mm 978-0-230-00174-9

Please use the following ISBN(s) to order all titles in this series: Hardback: 978-1-4039-3597-7 Paperback: 978-1-4039-3598-4

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS CRITICAL PERSPECTIVES ON WORK AND EMPLOYMENT SERIES

Work Matters

Work Less, Live More?

Critical Reflections on Contemporary Work

Critical Analysis of the Work-Life Boundary

Critical Perspectives on Work and Employment combines the best empirical research with leading edge, critical debate on key issues and developments in the field of work and employment. Extremely well-regarded and popular, the series is linked to the highly successful International Labour Process Conference.

Working Life Renewing Labour Process Analysis Edited by Paul Thompson, Professor of Organizational Analysis, University of Strathclyde, UK and Chris Smith, Professor of Organization Studies, School of Management, Royal Holloway, University of London, UK

Labour process theory is consolidated in Working Life to develop a credible account of the relationships between capitalist political economy, work systems and the strategies and practices of actors in the employment relationship. Beyond this, the book explores the future of labour process analysis. Contents: PART I: THE CORE THEORY / PART II: CLASSIC THEMES REVISITED / PART III: NEW CONCEPTS, NEW REALITIES A Full Table of Contents is Available at: www.palgrave.com February 2010 368pp 10 diagrams and 10 b/w tables Paperback £27.99

234x156mm 978-0-230-22223-6

Work Matters brings together a strong collection of narratives from the ethnographic field to discover the reality of pressure and change in the modern workplace. Chapter-by-chapter, experts in the field of work and employment examine empirical accounts and explain the forces shaping today’s organizations through a critical, contemporary perspective. The result is a powerful compendium of voices that will provoke a reassessment of work trends and inform the future of policy and managerial practice. February 2009 Paperback

304pp £27.99

234x156mm 978-0-230-57639-1

Creative Labour Working in the Creative Industries

The relationship between work and life has become a key feature of much current government, practitioner and academic debate. In Work Less, Live More?, the authors respond to recent developments that challenge the work-life boundary, including the changing locations of work, new forms of work and work intensification. April 2008 Paperback

248pp £28.99

234x156mm 978-0-230-53560-2

Please use the following ISBN(s) to order all titles in this series: Paperback: 978-0-230-23016-3

Edited by Alan McKinlay, Professor of Management, University of St Andrews, UK and Chris Smith, Professor of Organization Studies, School of Management, Royal Holloway, University of London, UK

Creative labour has become a growing area of the market, and of management study. Alan McKinlay and Chris Smith have compiled the first book to look at the creative industries from a labour process perspective. The text concludes with an authoritative investigation into managing new media workers. January 2009 10 illustrations Paperback

Edited by Chris Warhurst, Professor of Labour Studies and Director, Scottish Centre for Employment Research, University of Strathclyde, UK, Doris Ruth Eikhof, Lecturer in Organization Studies, Department of Management and Organization, University of Stirling, UK and Axel Haunschild, Senior Lecturer in Human Resource Management, School of Management, Royal Holloway, University of London, UK

Edited by Sharon C. Bolton, Professor of Organizational Analysis, Department of Management, University of Strathclyde, UK and Maeve Houlihan, Lecturer in Organizational Behaviour and Management, Quinn Business School, University College Dublin, Republic of Ireland

Series Editors: Irena Grugulis, Caroline Lloyd, Chris Smith and Chris Warhurst

288pp

234x156mm

£27.99

978-0-230-22200-7

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

ORGANIZATION STUDIES ORGANIZATION STUDIES

Work & Organizational Behaviour

The Learning Layer Building the Next Level of Intellect in Your Organization Steven D. Flinn, Founder and CEO of ManyWorlds, Inc.

Understanding the Workplace / 2nd edition

The author draws on his experience and expertise as a Senior Global Executive, CIO, Strategist, Scientist, and Inventor, to provide an indepth look at the ‘learning layer’ a new business phenomenon that merges people and systems into a whole new operation and how it will transform the performance of any organization.

John Bratton, Professor of Sociology, Thompson Rivers University, Canada, Peter Sawchuk, Assistant Professor, Department of Sociology and Equity Studies in Education, University of Toronto, Canada, Carolyn Forshaw, Communications Consultant, Militza Callinan, Lecturer in Organizational Behaviour and Human Resource Management, Leeds University Business School, UK and Martin Corbett, Senior Lecturer, Warwick University, UK Reviews of the 1st edition: ‘One of the most positive features of the book is the clarity of the language - dealing with complex ideas in an easy to understand way.’ - Dr Donald Hislop, Sheffield University Management School, UK ‘An impressive text...The pedagogical features will help students and more, they help overworked lecturers and tutors to organize their sessions. Will generate good student discussion about important issues.’ - Judith Chapman, University of Western Sydney, Australia ‘A very thorough and comprehensive text, introducing a refreshingly modern take on the classics of OB. By taking a critical approach, this book offers new perspectives on the workplace and its many facets.’ - Dr Christian Waldstrøm, Aarhus School of Business, Denmark Work and Organizational Behaviour covers everything required to teach organizational behaviour at an introductory level. Written specifically with undergraduate, MBA and foreign language students in mind, the book covers the essential three levels of analysis – individual, group and organizational. The text offers a balance between psychological and sociological perspectives on the subject and takes a critical, yet highly accessible, approach.

Contents: Preface / PART I: IMPERATIVE AND OPPORTUNITY / Introduction / Intellectual Capital Acceleration: The Competitive Imperative / PART II: THE LEARNING LAYER / Lessons from the Brain / The Architecture of Learning / The End of Autistic Systems! / Adaptive Recommendations / The Learning Layer Emerges / Social Networks and Knowledge Management Unite! / Processes that Learn / PART III: BUILDING LEARNING INTO THE FABRIC OF BUSINESS / The Fabric of Business / Learning and Value / Business Renewal and Innovation / Fabric of a Different Nature / Learning Layer Application Tour / PART IV: BUILDING LEARNING INTO THE FABRIC OF YOUR BUSINESS / Implementing the Learning Layer / Conclusion August 2010 Hardback

208pp £25.00

234x156mm 978-0-230-10301-6

Key features: • CRITICAL - A fully integrated critical approach which stimulates opportunities for discussion and develops critical thinking skills • BALANCED – Includes coverage of both the psychological and sociological material • GLOBAL - Includes research and case studies from around the world, developing students’ global appreciation of behaviour at work • STUDENT-FRIENDLY - An attractive and easy to use 4-colour layout and outstanding pedagogical features, plus extensive resources online There is also an extensive website with resources for both lecturers and students. Visit www.palgrave.com

March 2010 c. 60 photographs Paperback

560pp

276x216mm

£39.99

978-0-230-23061-3

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

ORGANIZATION STUDIES

Management & Organization A Critical Text 2nd edition Stephen Linstead, Professor of Critical Management, Department of Management Studies, University of York, UK, Liz Fulop, Professor of Management, Griffith University, Australia and Simon Lilley, Professor of Information and Organization, University of Leicester, UK

‘Fantastic! I’m positively thrilled about a new version of this brilliant book, a major contribution which is sure to delight students and lecturers alike. Rigorous yet playful, practical yet intellectually and analytically challenging, this book truly is a complete package.’ - Alf Rehn, Chair of Management and Organization, Åbo Akademi University, Finland and Professor of Innovation and Entrepreneurship, Royal Institute of Technology, Sweden Provides students with a reappraisal of the core issues at the heart of management studies. Keeping practice firmly in mind, this text is a challenging yet accessible introduction for advanced undergraduate, MBA and specialist Masters students. Contents: Introduction / PART ONE: CORE CONCEPTS / Managing Knowledge and Learning / Gender and Management / Managing Culture / Managing Structure / Managing Sustainability / Power and Politics in Organisations / Organisational Control / Managing Ethically / PART TWO: MANAGEMENT PROCESSES / Managing Motivation / Leading and Managing / Managing Teams / Managing Conflict / Managing Change / Decision-Making in Organisations / Managing Strategically / Networks and Inter-organisational Relations / Conclusion / Managing in a Virtual World January 2009 Paperback

880pp £39.99

246x189mm 978-0-230-52221-3

The Role of Large Enterprises in Democracy and Society Edited by Barbara Fryzel, Associate Professor, Jagiellonian University, Poland and Paul H. Dembinski, Director, Observatoire de la Finance, Switzerland

Uses both political and democratic studies perspectives as well as economic, philosophical and managerial to provide a practical insight into the issues like the extensive economic power of large enterprises and changing balance of power between public and private sector, regulation and the governance of large private entities. August 2010 256pp 5 b/w tables and 4 figures Hardback £60.00

978-0-230-22918-1

Organization Philosophy Gehlen, Foucault, Deleuze Tim Scott, Senior Lecturer in Organization, University of St Andrews, UK

An affirmative poststructural philosophy of organization inspired by Arnold Gehlen’s philosophical anthropology, Michel Foucault’s history of medicine and Gille Deleuze’s early philosophical works. This book offers a deep and detailed analysis of the problems faced and their solutions. Contents: The Organized Body / Technologies of Embodiment / Subjective Empiricism and Organization / Organization and Becoming / Organization and Affirmation / Organization as Joyful Practice / Conclusion March 2010 Hardback

216x138mm

208pp £60.00

Media, Organizations and Identity Edited by Lilie Chouliaraki, Professor of Media and Communications, London School of Economics and Political Science, UK and Mette Morsing, Associate Professor and Professor of Corporate Social Responsibility, Copenhagen Business School, Denmark

The mass media, press and television have always been central in the formation of corporate identity and the promotion of business image and reputation. This volume provides a new perspective into the interrelationships between media and organizations across three dimensions: Media as Business, Media in business and Business in the Media. December 2009 232pp 216x138mm 5 figures, 4 b/w tables and 4 photographs Hardback £55.00 978-0-230-51551-2

Culture and Climate in Health Care Organizations Edited by Jeffrey Braithwaite, Professor and Director, University of New South Wales, Faculty of Medicine, UK, Paula Hyde, Senior Lecturer in Leadership and Experiential Learning, Manchester Business School, UK and Catherine Pope, Reader in Health Services Research, University of Southampton, UK

This book showcases international research on health care organizations. It presents diverse and multidisciplinary approaches to studying differing health care settings, in international context. These approaches range from in depth observation to questionnaire based measures, investigating a spectrum of health care professionals. November 2009 248pp 216x138mm 12 figures, 18 b/w tables and 1 table Hardback £60.00 978-0-230-58465-5

216x138mm 978-0-230-24722-2

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

ORGANIZATION STUDIES

Japanese Corporate Transition in Time and Space Tomoko Kurihara, Research Associate, Department of Geography, Cambridge University, UK (formally an ESRC Postdoctoral Fellow, working with Don Slater, London School of Economics and Political Science, UK)

This book is an ethnography of a Japanese white-collar workplace in Osaka carried out during the late 1990s. It explores the relevance of social models to the analysis of social relations and women’s status in the workplace by examining concepts of time, ritual, and space via the theory of practice. Contents: Introduction / The Japanese Labour Market and the Structuring of Social Relations in the Company by Gender / Experiencing Social Structure at the Point of Recruitment and the Tracking System / Analyzing Social Structure in the Workplace Through Experience / The Workplace as a Symbolic Community / The Office Space and Social Relations / The Impact of Interactive Technology on Social Dynamics in the Office November 2009 Hardback

300pp £40.00

The Hidden Dynamics of Path Dependence Institutions and Organizations Edited by Georg Schreyögg and Jörg Sydow, both Professors of Management, Free University of Berlin, Germany

The theory of path dependence continues to attract great interest in a range of disciplines. An increasing number of scholars have started to explicitly use this theory for studying organizational inertia and institutional rigidities. This volume presents a collection of papers from various international conferences that address these issues. November 2009 272pp 23 b/w tables and 8 figures Hardback £60.00

Understanding the Workplace 3rd edition Paul E. Levy, University of Akron, USA

The third edition of this acclaimed text introduces students to the psychological factors active in the workplace, including the psychology of the workforce, employee health and well-being, organizational behaviour, motivation, human resources, and various dynamics of work interaction.

ebook available from: Palgrave Connect Business & Management Collections

The Cultural Work of Corporations This book argues that corporate culture - the values, customs, and conventions of a business organization - has altered how workers conduct themselves both inside and outside the workplace. November 2009 Hardback

240pp £52.50

978-0-230-22081-2

From Theory to Empirical Research Anna Linda Musacchio Adorisio, Post-doctoral Research Fellow, New Mexico State University, USA August 2009 224pp 15 photographs and 1 b/w table Hardback £60.00

September 2009 Hardback

528pp £43.99

216x138mm 978-0-230-23068-2

ebook available from: Palgrave Connect Business & Management Collections

The Competent Public Sphere Global Political Economy, Dialogue and the Contemporary Workplace

Industrial Organizational Psychology

246x189mm 978-1-4039-6654-4

Megan Brown, Assistant Professor of English, Drake University, USA

216x138mm

Storytelling in Organizations

John Michael Roberts, Senior Lecturer in Sociology and Communications, Brunel University, UK

Suggesting that an expressive ideology has arisen within the workplace public sphere around the theme of ‘competence’, this book explores the hegemony of global finance and the fetishism of the new economy, exposing the dilemmas of the competence agenda, and illustrating how competence is played out in the workplace public sphere. August 2009 Hardback

216pp £50.00

216x138mm 978-0-230-00873-1

280x220mm 978-1-4292-2370-6

Published by Worth Publishers

216x138mm 978-0-230-61872-5

ebook available from: Palgrave Connect Media & Culture Collection

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

ORGANIZATION STUDIES • MARKETING

Managing Knowledge Work and Innovation

Work Organisations

2nd edition Sue Newell, Professor, Bentley College, USA and School of Management, Royal Holloway University of London, UK, Maxine Robertson, Professor of Innovation, Knowledge and Organizing, Faculty of Business, Environment and Society, Coventry University, UK, Harry Scarbrough, Professor and Jacky Swan, Professor in Organizational Behaviour, both at Warwick Business School, University of Warwick, UK

‘I would strongly recommend it.’ - Larry Prusak, Senior Knowledge Advisor to NASA and the World Bank and author of Working Knowledge Thoroughly grounded in an extensive body of international research and analysis, Managing Knowledge Work and Innovation demonstrates that knowledge work depends primarily on the behaviours, attitudes and motivations of those who undertake and manage it and not simply on the implementation of information systems technology. Contents: Introducing Knowledge Work: Processes, Purposes and Contexts / Knowledge-intensive Firms / New Organizational Forms that Support Knowledge Work: The Role of ICT / Managing Knowledge Creation in Teams / Project-Based Organizations and Knowledge Work / Human Resource Management and Knowledge Work / ‘Knowledge Management Systems’ / The Role of Social Networks and Boundary Spanners / Managing Knowledge for Innovation / Conclusions: Understanding the Relationships between Knowledge Purposes, Knowledge Processes and Enabling Context June 2009 288pp 30 tables and 10 graphs Paperback £32.99

MARKETING

A Critical Approach 4th edition

234x156mm 978-0-230-52201-5

Persuasive Advertising Paul Thompson, Professor of Organizational Analysis, University of Strathclyde, UK and David McHugh, Senior Lecturer in Organizational Analysis, Lancashire Business School, University of Central Lancashire, UK

Incorporating a wealth of empirical research, Work Organizations successfully tackles the problem of how to apply controlled theories to an expanding and diversifying market. This unique approach illuminates the ways in which managers employ organizational theories from a global, sociological perspective. Contents: PART I: KEY ISSUES IN WORK AND ORGANIZATION / PART II: CONTEMPORARY CHANGES IN WORKING LIFE / PART III: UNDERSTANDING ORGANIZATIONAL BEHAVIOUR: ISSUES AND AGENDAS / PART IV: THEORISING ORGANIZATIONS A Full Table of Contents is Available at: www.palgrave.com June 2009 544pp 30 figures and 50 b/w tables Paperback £34.99

246x189mm 978-0-230-52222-0

The Realities of Work 3rd edition Mike Noon, Professor of Human Resource Management, School of Business and Management, Queen Mary, University of London, UK and Paul Blyton, Professor of Industrial Relations and Industrial Sociology, Cardiff Business School, Cardiff University, UK

Evidence-based Principles J. Scott Armstrong, Professor of Marketing, Wharton School, University of Pennsylvania, USA

‘Scott Armstrong has provided all of us with a rich handbook to guide our efforts to use persuasive advertising efficiently and responsibly.’ - Philip Kotler, S. C. Johnson Distinguished Professor of International Marketing Kellogg School of Management, Northwestern University, USA Written by a leading authority, this book is a comprehensive and definitive guide to advertising that incorporates a vast amount of research and expert opinion. It draws upon the evidence to establish principles that can be applied to achieve successful and effective advertising and evaluates all of the relevant attributes and aspects of this. Contents: Preface / Acknowledgements / Introduction / Types of Evidence / Conditions / / Principles / Strategy / Information / Influence / Emotion / Exposure / General tactics / Resistance / Acceptance / Message / Attention / Media-specific tactics / Still Media / Motion Media / Creativity / Evaluating Advertisements / Conclusions / Appendices / Glossary / References / Author Index / Organization Index / Subject Index / List of Exhibits June 2010 392pp 234x156mm 21 b/w tables, 4 figures and 3 b/w illustrations Hardback £50.00 978-1-4039-1343-2

The Realities of Work, 3rd edition provides students with a critical and sociological approach to the examination of the experience of work, taking the perspective of the employee. This edition is fully updated, including coverage of topical issues such as emotion work, skill change, work-life balance, representation and discrimination. November 2006 Paperback

448pp £32.99

246x189mm 978-1-4039-9493-6

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

MARKETING

Consumed

Marketing Financial Services

Rethinking Business in the Era of Mindfulness

2nd edition

Andrew Benett, Co-CEO of Marketing Communications Agency Euro RSCG NY and Global Chief Strategy Officer of Euro RSCG Worldwide (in 2009, Andrew was named to Crain’s New York Business’s ‘40 Under 40) and Ann O’Reilly, Strategic Planner and Editorial Director of Euro RSCG Worldwide’s Knowledge Exchange with nearly 20 years’ experience in marketing and publishing. She is coauthor of Good for Business (Palgrave Macmillan, 2009), The Future of Men (Palgrave Macmillan 2005), and Buzz: Harness the Power of Influence and Create Demand

Consumed is a forward-thinking look at how shoppers, and consumption, have changed, now and for the foreseeable future, and how businesses must rethink their strategies in order to thrive in this new economic landscape. Contents: Acknowledgments / Preface: All Maxed Out? / PART I: UNLEASHED: THE SHOPPER WITHIN / The Birth of Consumerism / Eating the World / Consumerism Hits the Wall / PART II: THE FOUR PARADIGMS OF THE MINDFUL SHOPPER / Embracing Substance / Rightsizing / Growing Up / Seeking Purposeful Pleasure / PART III: MARKETING TO THE NEW CONSUMER / Triggers for Change / Satisfying the Substance Shopper / Speaking the Language of Mindful Consumption / Beyond Consumption: What’s Next? / Appendix: Findings from Euro RSCG Worldwide’s The New Consumer Study August 2010 Hardback

256pp £19.99

234x156mm 978-0-230-10178-4

Media Writing A Practical Introduction Craig Batty, Senior Lecturer in Screenwriting, Media School, Bournemouth University, UK and Sandra Cain, Senior Lecturer and Course Leader in Creative and Media Writing, Southampton Solent University, UK August 2010 224pp 1 b/w line drawing Paperback £16.99

216x138mm 978-0-230-21876-5

Jillian Dawes Farquhar, Professor of Marketing Strategy, University of Bedfordshire, UK and Arthur Meidan, Professor of Marketing, Sheffield University Management School, UK

‘The case studies and vignettes are truly international which is so important for teachers of financial services who reside outside Europe or North America.’ - Ron Garland, Associate Professor, Department of Marketing, Waikato Management School, University of Waikato, New Zealand A comprehensive guide to decision making for students of Financial Services Marketing, or marketers working within the financial services sector. The second edition is fully comprehensively revised and updated, with a new structure and many new well-related chapters to the financial services market, reflecting changes in the sector and the availability of new technologies. Contents: Marketing and Financial Services: An Overview / The Financial Services Environment / The Financial Services Customer / Segmenting & Targeting the Financial Services Marketplace / Information for Marketing Financial Services / Relationship Marketing in Financial Services / Building and Sustaining the Financial Services Brand / Creating Value: The Financial Services Product / Pricing and Value in Financial Services / Distributing Financial Services / Communicating in the Marketing of Financial Services / Marketing Strategies in Financial Services May 2010 424pp 246x189mm 40 b/w tables, 30 diagrams and 10 b/w photographs Paperback £35.99 978-0-230-20118-7

Digital Advertising Andrew McStay, Senior Lecturer in Advertising, London College of Communication, UK

Digital media offer exciting potential for advertising and marketing. This text looks at the cultural, commercial and creative practices of advertising in these environments. Combining industry and critical perspectives, it analyses key theory, concepts and trends in the field. This is ideal reading for students of Media Studies and Advertising. Contents: Introduction / The History and Business Environment of Digital Advertising / Forms and Content: Beyond the Pop-up / The Business Practice and Cultural Contours of Dataveillance / Conceiving User Approaches to Digital Advertising / Policy and Regulation / Creativity, Science and the New Consumer / Conclusions, Ethics and Future Directions November 2009 288pp 234x156mm 5 b/w tables, 4 b/w photographs and 1 diagram Hardback £55.00 978-0-230-22240-3 Paperback £18.99 978-0-230-22241-0

Globalizing Ideal Beauty How Female Copywriters of the J. Walter Thompson Advertising Agency Redefined Beauty for the Twentieth Century Denise H. Sutton, formerly Professor and Administrator in Higher Education, New York City, USA and Director of Communications, Harlem Children’s Zone

This is the forgotten history of a group of women copywriters whose successful ad campaigns went international in the 1920s and spread an American notion of feminine appeal from Bangor to Bangkok. Sutton’s approach is grounded in a huge body of original archival research that has so far remained largely untapped. October 2009 Hardback

224pp £57.50

216x138mm 978-0-230-61174-0

ebook available from: Palgrave Connect Business & Management Collections

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

MARKETING

Marketing Through Turbulent Times Jenny Darroch, Assistant Professor of Marketing, Peter F. Drucker and Masatoshi Ito Graduate School of Management, USA

‘While every executive is currently preoccupied, and perhaps immobilized, with how to compete in tumultuous times, this is the very first practical managerial guidebook to help managers not only compete, but win. Importantly, this is not simply an interesting “thought piece”, but rather based on solid empirical evidence examining how firms accelerated out of recessionary times versus firms that simply survived.’ - Bernie Jaworski, Monitor Executive Development, Monitor Group October 2009 192pp 5 b/w tables and 8 figures Hardback £25.00

234x156mm 978-0-230-23730-8

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s

The Golden Crossroads

BrandDigital

Multidisciplinary Findings for Business Success from the Worlds of Fine Arts, Design and Culture

Simple Ways Top Brands Succeed in the Digital World

Marco Bevolo, formerly Director, Philips Design Headquarters, The Netherlands

‘The Golden Crossroads’ is a deeply insightful examination of the confluence of art, culture, and business touching upon the pivotal trends of the past and present while highlighting the opportunities that lay before us. Marco Bevolo’s prophetic words “what matters most is inspiration and action” should remain at the forefront of our imagination as we seek to define new cultural experiences.’ - Bruce Mau, Designer and Thought Leader, USA Contents: Acknowledgments / General Introduction / The ‘Golden Crossroads’ Manifesto / Introduction Section I: Methodologies and Perspectives / The Approach Behind this Book / Diverse Perspectives on Fine Arts / Introduction Section II: Protagonists and Movements / Psychology of the Arts: How it Works for Work / Art Movements and the Art of Marketing Brands / Introduction Section III: Relationships and Museums / The Art of Relationships: From Communities to Collections / Between ‘Ideology’ and ‘Space’ the Museum Experience / Introduction Section IV: ‘Design and Futures’ / Design: Directions Towards the Future / Regional Gods: The Emergence of New Geographies in the World of Fine Arts and Creativity / The Future of Fine Arts - According to the Rest of Us / Conclusions / Bibliography October 2009 Hardback

240pp £25.00

Allen P. Adamson, MD of Landor Associates, and Author of BrandSimple Foreword by David KirkPatrick, Senior Editor, Internet Technology, Fortune Magazine

‘Informative and engagingly written, this book will guide marketers and executives through the rapidly changing digital landscape and help them make informed decisions regarding the most effective branding opportunities available for their companies.’ Publishers Weekly This book offers a comprehensive assessment of the future marketing landscape, including discussion of how global digital acceleration has affected brands through the social networking and customer-based brand promotion of websites such as Google and MySpace. Includes many case studies of successful digital branding. August 2009 304pp 18 b/w photographs Paperback £12.00

246x189mm 978-0-230-61762-9

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s

234x156mm 978-0-230-22418-6

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

MARKETING

Sensory Marketing Bertil Hultén, Associate Professor, Baltic Business School, Kalmar University, Sweden, Niklas Broweus, Marketing Consultant and Marcus van Dijk, Tutor, University of Kalmar, Sweden

‘The five senses are part of customers’ perception of goods and services. However, this has not been included in marketing models and the literature on this topic is scarce. Therefore, this book on Sensory Marketing fills a major gap in the marketing literature. It elaborates in-depth on sensory experiences and develops a sensory marketing framework for managers and students alike. It also extends our understanding of customers’ brand experiences and places it in a sensory marketing context.’ - Christian Grönroos, Professor of Service and Relationship Marketing, Hanken School of Economics, Finland May 2009 200pp 234x156mm 3 b/w tables, 5 b/w illustrations and 10 figures Hardback £25.00 978-0-230-57657-5

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections

The King of Madison Avenue

The DNA of Customer Experience

David Ogilvy and the Making of Modern Advertising

How Emotions Drive Value

Kenneth Roman, former Chairman and CEO of Ogilvy & Mather

‘Roman has written a fine book on his former boss. He has a gem of a subject and, as well as a fund of anecdotes, he provides a clear-eyed, unsentimental portrait of a brilliant tyrant.’ Financial Times ‘An entertaining and admiring portrait of the legendary figure ... [Roman’s] many entertaining yarns delivered in spare prose are a pleasure to read.’ - BusinessWeek This biography traces Ogilvy’s remarkable life, from his short-lived college education and undercover work during World War II to his many successful years in New York advertising. He redefined the advertising world, inspiring countless people to devote their lives to it. The book includes a wealth of photos, recordings and archive papers. January 2009 272pp 234x156mm c. 8 glossy pages b/w photographs Hardback £18.99 978-1-4039-7895-0 Paperback £11.99 978-0-230-10036-7

The King of Madison Avenue has been named one of Businessweek’s Top 10 business books of the year of 2009 ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s

Colin Shaw, Founder and CEO, Beyond Philosophy

‘Truly excellent thought leadership. This book builds on the previous two and deals directly with the core issue that many executives struggle with, Intuitively I believe it but how can I make a compelling business case to convince others and justify the investment? Essential reading for all those committed to created great customer experiences in their organizations.’ - Gary Price, Director of Customer Experience Implementation, Norwich Union, UK May 2007 Hardback

192pp £29.00

234x156mm 978-0-230-50000-6

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections, Waterstone’s

Building Great Customer Experiences Revised edition Colin Shaw, Found and CEO, Beyond Philosophy and John Ivens, formerly Head of Customer Experience Futures, BT, now a Founding Partner of Beyond Philosophy

‘The truths it contains and the challenges to current dogma are brilliant and fundamental to everything we should be doing in marketing.’ Stephen Pidgeon, Marketing September 2004 Paperback

240pp £22.00

234x156mm 978-1-4039-3949-4

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections, Waterstone’s

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

MARKETING

Mastering Fashion Marketing Tim Jackson, Principal Lecturer in Marketing and David Shaw, Senior Lecturer in Marketing and Retailing, both at London College of Fashion, UK

This is the first book on the subject that combines contemporary marketing theory with analysis of operational marketing practice within the fashion industry. It contains the views of key practitioners and much original case study material from leading fashion organizations to provide unique insights into the reality of fashion marketing. Contents: Introduction / The Customer and Fashion Consumption / Marketing Research and Information for Fashion / Fashion Segmentation, Targeting and Positioning (STP) / Marketing Mix: The Fashion Product / Marketing Mix: Pricing in Fashion / Marketing Mix: Promotion and Marketing Communications / Marketing Mix: Place - Channels of Distribution and Service / Branding in Fashion and Luxury / New Approaches to Fashion Marketing / Strategic and Tactical Planning in Fashion Marketing / Glossary / Index December 2008 Paperback

400pp £17.99

Palgrave Master Series

234x156mm 978-1-4039-1902-1

Services Marketing

Sales Management

Text and Cases 3rd edition

Theory and Practice 3rd edition Steve Baron, Professor of Marketing, University of Liverpool Management School, UK, Kim Harris, Professor of Marketing, University of Lincoln Business School, Lincoln, UK and Toni Hilton, Associate Professor of Marketing, Unitec Business School, New Zealand

Bill Donaldson, Professor of Marketing, Aberdeen Business School, Robert Gordon University, UK

‘A must-have book for students of sales management, lecturers and aspiring sales managers.’ - Peter Williams, Leeds Business School, Leeds Metropolitan University, UK

Marketing is crucial in any industry: for service based organizations it’s absolutely critical. This textbook looks at the issues, models and theories behind services marketing. It is supported by a range of substantial international case studies and offers an insight into the operation of many different service industries.

Contents: PART 1: THE PHILOSOPHY OF SELLING / PART 2: THE SELLING PROCESS (THE MOBILISATION OF RESOURCES BEHIND A CUSTOMER) / PART 3: SELLING IN PRACTICE (THE MANAGEMENT OF SALES OPERATIONS)

December 2008 Paperback

May 2007 Paperback

376pp £35.99

246x189mm 978-0-230-52093-6

Market Driven Management Strategic and Operational Marketing 2nd edition

320pp £35.99

Contemporary Strategic Marketing 2nd edition Ross Brennan, Reader in Marketing, Middlesex, University Business School, UK, Paul Baines, Senior Lecturer in Marketing, Cranfield University, School of Management, UK, Paul Garneau and Lynn Vos, both Senior Lecturers in Marketing, Middlesex University Business School, UK

Jean-Jacques Lambin, Ordinary Professor, Universita degli studi di Milano-Bicocca, Italy and Professor Emeritus, Universite Catholique de Louvain, Belgium, Ruben Chumpitaz, Associate Professor, IESEG, School of Management, University of Lille, France and Isabelle Schuiling, Associate Professor, School of Management, Universite Catholique de Louvain, Belgium

Taking a market orientation approach, MarketDriven Management challenges the ‘functional’ role of marketing departments. The author enlarges the market definition to embrace all the key market players, and examines marketing strategy, demonstrating how strategic decisions can be implemented at the operational level. April 2007 Paperback

516pp £37.99

246x189mm 978-1-4039-9852-1

An extremely fluent and effective text designed to be a complete resource for single semester modules, this second edition has a unique combination of text, case studies. The emphasis is on practicality and the text encourages the student to engage with the debate itself and not just the theory. October 2007 Paperback

246x189mm 978-0-333-99851-9

488pp £34.99

246x189mm 978-0-230-50720-3

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

BRANDING

The Economy of Brands

BRANDING

Football Brands Sue Bridgewater, Warwick Business School, University of Warwick, UK ‘From points on a Saturday afternoon, to dividends to shareholders all organizations in football must continue to focus on the development of their brand, what they stand for and how they relate to their fans, their employees and their peers . This book breaks down the complex process of brand building in football.’ - Richard Bevan, CEO, League Managers Association ‘Recognizing that branding and marketing are terms which often engender hostility in football supporters; it adopts the approach of demonstrating their relevance to clubs not solely as commercial organizations, but also as social and community institutions...its use of case study examples helps make the marketing and branding concepts more accessible to non-specialist audiences.’ - Stephen Morrow, Head of Department, Department of Sports Studies, University of Stirling, UK ‘For those who’s passion involves brands and football, Sue Bridgewater will allow you to indulge both interests at once. Football Brands is a superb examination of how local sporting brands have grown into global powerhouses.’ - Michael Beverland, Professor of Marketing, School of Management, University of Bath, UK The media increasingly refer to football clubs as brands. Certainly concepts such as loyalty, affiliation, emotional ties with football clubs seem to parallel the relationship between consumer and brand in the broader marketing sphere. This book delves deep into the world of the lucrative business of sports branding. Contents: List of Figures and Tables / Acknowledgments / Introduction: Why View Football Clubs and Organizations as Brands? / What is a Football Brand? / Brand Relationships in Football / Understanding the Football ‘Brandscape’ / Football Brand Experiences / Globalization of Football Brands / Managing Football Brands through Different Stages of the Lifecycle / References / Index Published in Association with the Centre for Management in Sport, Warwick Business School

April 2010 208pp 14 b/w tables and 10 figures Hardback £25.00

Jan Lindemann, Brand Management Consultant

In many businesses brands account for the majority of shareholder value. It is crucial to understand how the economy of brands works and can be exploited to create sustainable value. The purpose of this book is to develop and enhance the understanding of the brand as an economic asset, to make better business and investment decisions. Contents: Introduction / What Is A Brand? / The Value of Brands / Assessing the Value of Brands / Brands on the Balance Sheet / Brand Securitisation / Brand Value in Mergers & Acquisitions / Brand Licensing / The Brand Value Chain / Return on Brand Investment (ROBI) / Brands and the Stock Market / Managing Brand Value / Conclusion / Bibliography May 2010 200pp 5 b/w tables and 6 figures Hardback £25.00

234x156mm 978-0-230-23250-1

Good for Business The Rise of the Conscious Corporation Andrew Benett, CEO of Euro RSCG NY and Global Chief Strategy Officer of Communications firm Euro RSCG Worldwide, Cavas Gobhai Business Consultant, USA, Ann O’Reilly, Content Director of Euro RSCG’s Knowledge Exchange and Greg Welch,Global Practice Leader, Spencer Stuart, USA

In this timely book, two top branding experts team up with a highly regarded specialist in corporate culture and a leading global search consultant to illustrate just how the most dynamic and promising companies of today are charting a new path for the corporate brand of tomorrow. October 2009 Hardback

256pp £20.00

234x156mm 978-0-230-61687-5

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s

234x156mm 978-0-230-23253-2

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

BRANDING

The Global Brand

Places

Building Brand Authenticity

How to Create and Develop Lasting Brand Value in the World Market

Identity, Image and Reputation

7 Habits of Iconic Brands

Simon Anholt, Parliamentarian, the European Cultural Parliament

Nigel Hollis, Chief Global Analyst, Millward Brown

‘In The Global Brand, Nigel Hollis not only corrects some of the misconceptions of the past but offers a glimpse of the future that is both perceptive and grounded in good business sense. Those who take the time to properly digest this book will save their companies a lot of money.’ - Sir Martin Sorrell, Chief Executive Officer, WPP Nigel Hollis draws on his experience at Millward Brown to present a simple formula for determining brand strength to illustrate the market value and performance of brands. Hollis emphasizes human nature as a set of constant core values that all brands should appeal to, and analyzes the future of brand-building as a profitable investment. Contents: What is a Brand? / So What is a Global Brand? / Five Steps to a Strong Brand: The Brand Dynamics Pyramid / How Strong Brands Create Value / Strong Brand Relationships are Local / Successful Global Brands / The Understanding of Brands Evolves Over Time / The Balancing Act / The BRICs and Beyond April 2010 Paperback

272pp £10.99

246x189mm 978-0-230-62056-8

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s

Place branding is happening. A new field of practice and study is in existence and whatever we choose to call it there can no longer be any doubt that it is with us. This collection of intuitive and well-researched articles examines how places and regions see themselves, and how they reflect this in their branding. November 2009 184pp 3 b/w tables and 1 figure Hardback £25.00

234x156mm 978-0-230-23977-7

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Myilibrary, NetLibrary, Waterstone’s

Competitive Identity The New Brand Management for Nations, Cities and Regions

Michael Beverland, Professor, School of Management, University of Bath, UK

‘There are only a few people on the planet that can combine the academic knowledge and practical insights of Mike Beverland. His book offers invaluable insights on branding and should be a must-buy for those in the know. In fact it will almost certainly become the authentic guide to brand authenticity.’ - Mark Ritson, Associate Professor, Melbourne Business School, Australia The projection of authenticity is one of the key pillars of marketing. Research reveals that consumers seek authenticity through the brands they choose. Based on extensive research with consumers and brand managers this book offers seven guiding principles for building brand authenticity. October 2009 240pp 1 b/w table and 3 figures Hardback £25.00

234x156mm 978-0-230-58031-2

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s

Simon Anholt, Parliamentarian, the European Cultural Parliament November 2006 Hardback

160pp £29.00

234x156mm 978-0-230-50028-0

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

BRANDING

Building Brand Value the Playboy Way Susan Gunelius, President & CEO, KeySplash Creative, Inc.

Susan Gunelius uncovers how a brand about sex survived and thrived despite attacks from every direction, in an increasingly competitive market and jaded consumers. It’s the story of brand building, brand value, brand longevity and the ultimate brand champion. Contents: PART I: REINVENTING AN INDUSTRY - THE YEARS UP TO 1959 / The Brand Dream / A Brand is Born / Nurturing a Brand / The First Brand Extensions / PART II: A BRAND RISES DESPITE THE NAYSAYERS - THE 1960’S / Growth Explosion / Defending the Brand / Living the Brand / PART III: THE BRAND GOES GLOBAL THE 1970’S / The Brand Seen and Protested Around the World / A Brand Peaks / A Brand Gives Back / PART IV: A BRAND IN DECLINE - THE 1980’S / A Changing World / A Changing of the Guard / A Change of Course / PART V: REINVENTING A BRAND - THE 1990’S / A New Focus / New Brand Extensions / The Brand Champion Returns to the Spotlight / PART VI: A BRAND RISES BACK TO THE TOP - THE 2000’S / A Brand for a New Generation / Focus on Relationship Branding / The Future of the Playboy Brand September 2009 2 figures Hardback

208pp

234x156mm

£25.00

978-0-230-57789-3

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections, Waterstone’s

Place Branding

The Global Corporate Brand Book

Glocal, Virtual and Physical Identities, Constructed, Imagined and Experienced Robert Govers, Adjunct Associate Professor, Visit Flanders Chair in Tourism Management of the Consortium University of Leuven, Belgium,and Frank Go, Professor, Rotterdam School of Management, The Netherlands

‘This book makes a very useful addition to the rather scarce literature on the subject. What I always look for, and what I’m particularly gratified to find in this book, is a prominent acknowledgement of the ‘deeds not words’ school of thought which I devote most of my energies to communicating.’ - Simon Anholt, Government Advisor and Author of Anholt Nation Brands Index and Competitive Identity (Palgrave); Member of the UK Foreign Office’s Public Diplomacy Board July 2009 344pp 234x156mm 12 b/w photographs, 25 b/w tables and 25 figures Hardback £27.50 978-0-230-23073-6

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections, Waterstone’s

Michael Morley, Edelman Public Relations, New York, USA

‘Michael Morley’s book recognizes the inextricable linkage between brand and corporate reputation. Companies must recognize the evolution from shareholder to stakeholder society, with broader objectives such as community benefit and social good alongside profit maximization. You cannot buy a positive image; you earn it through action. ‘Be it, don’t buy it’ is the way forward.’ - Richard Edelman, President and CEO, Edelman The corporate brand can be considered as the definition of the company. This book by a leading practitioner explores the connections between corporate brands, corporate reputation, relationships, perceptions and image and shows how reputation can be enhanced and corporate brand equity strengthened over the long term. May 2009 248pp 234x156mm 3 b/w photographs, 11 b/w tables and 16 figures Hardback £27.00 978-1-4039-9663-3

How to Brand Nations, Cities and Destinations A Planning Book for Place Branding

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Teemu Moilanen, Chairman of the Board and Principal Lecturer of the first and largest Master level programme of Hospitality Management in Finland, HAAGA-HELIA University of Applied Sciences, Finland and Seppo Rainisto, Chairman, Meritleader Int December 2008 Hardback

216pp £27.00

234x156mm 978-0-230-22092-8

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections, Waterstone’s

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

BRANDING • RETAILING

Brand Avatar Translating Virtual World Branding into Real World Success Alycia de Mesa, Consultant, de Mesa Brand Consultants

Virtual worlds such as Second Life, have millions of users worldwide. Virtual world “residents” wield huge purchasing power, and use real money in the online economies. Companies as diverse as Adidas, JeanPaul Gaultier, and MTV have plunged into these unchartered waters to give their brands a virtual presence, using varied strategies. February 2009 Hardback

200pp £27.00

234x156mm 978-0-230-20179-8

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections, Waterstone’s

Luxury Fashion Branding Trends, Tactics, Techniques Uché Okonkwo, Director & Co-Founder, Luxe E.t.c

‘Insightful and thought-provoking - this is an indispensable guide to those looking to understand the modern luxury industry.’ - Mark Dunhill, CEO, Fabergé May 2007 Hardback

352pp £29.00

Zara and her Sisters

RETAILING

The Story of the World’s Largest Clothing Retailer

Luxury Online

Enrique Badía, Business Writer

Styles, Systems, Strategies

Review for the Spanish edition: ‘The author of this book clarifies all legends about Zara in order to explain the key to success of a company that at first sold housecoats and later on has become the second biggest clothes seller in the world.’ - El País

Uché Okonkwo, Director & Co-Founder, Luxe E.t.c

‘Luxury Online provides invaluable insights to help all those looking to unlock the massive potential of the internet and new technologies as a means of enhancing the luxury experience.’ - Mark Dunhill, CEO, Fabergé This new book focuses on the analysis of the online strategy and development of the luxury industry, tracing the evolution of the Internet from a means of communication to a trade and distribution channel. The author provides a comprehensive evaluation and a critical assessment of the tactics required for the management of luxury brands online.

July 2009 312pp 17 colour photographs Hardback £25.00

234x156mm 978-0-230-22991-4

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s

Contents: Foreword / Author’s Note / Acknowledgement / Preface: Online, Yet Not Inline / Introduction: Who is Afraid of the Internet? / Connected Luxury / e-People are Real People / Web 2.0. (or Whatever you Choose to Call it) is REAL! / Luxury Communications, the ‘e’ Way / The e-Experience: Creating More Than a Luxury Website / The New Reality of Luxury e-Marketing and e-Branding / Selling a ‘Dream’ Online / Beyond the Internet: Technology & Innovation for Luxury / Luxury Best & Worst Practices Online / Epilogue: Interview with Uché Okonkwo February 2010 384pp 221 colour photographs Hardback £30.00

234x156mm 978-0-230-55536-5

234x156mm 978-0-230-52167-4

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections, Waterstone’s

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

RETAILING • INTERNATIONAL BUSINESS

Mastering Fashion Buying & Merchandising Management Tim Jackson, Principal Lecturer in Marketing and David Shaw, Senior Lecturer in Marketing and Retailing, both at London College of Fashion, UK

INTERNATIONAL BUSINESS

Global Political Economy

November 2000 Paperback

224pp 234x156mm £17.99 978-0-333-80165-9

Palgrave Master Series

Benefits, Costs and Risks Edited by Craig Standing, Professor of Strategic Information Management, Edith Cowan University

Janet Morrison, formerly Senior Lecturer and Programme Leader for Undergraduate International Business Degrees, University of Sunderland Business School, UK

Evolution and Dynamics 3rd edition Robert O’Brien, LIUNA/ Mancinelli Professor of Global Labour Issues and Chair, Political Science Department, McMaster University, Canada and Marc Williams, Professor of International Relations, University of New South Wales, Australia

Review of the 3rd edition: ‘The new third edition of this unusually wideranging and historically informed introduction to the field of International Political Economy is better than ever, with expanded treatment of theoretical perspectives and a thorough updating of contemporary developments.’ - Benjamin Jerry Cohen, University of California, Santa Barbara, USA Contents: Introduction / PART I: THEORETICAL PERSPECTIVES / PART II: EVOLUTION / PART III: DYNAMICS / International Trade / Transnational Production / The Global Financial System / Global Division of Labour / Gender / Economic Development / Global Environmental Change / Ideas / Security / Governing the Global Political Economy / Conclusion: Issues in Contemporary GPE Theory

Electronic Markets

Challenges in a Changing World

O’Brien, Williams, Global Political Economy Global Political Economy, O’Brien, Williams

The first academic textbook covering European retail fashion buying and merchandising. It provides a unique insight into best practice across the fashion industry. Covering design, marketing, sourcing, negotiation, range planning, supply chain and stock management, it clearly integrates current operational practice with theory. This, combined with a thorough explanation of careers, makes it a key text as it provides an important reference source for existing practitioners, as well as being vital for students, new entrants and those seeking a career change into buying and merchandising.

International Business

April 2010 Hardback Paperback

528pp £65.00 £24.99

‘Janet Morrison’s widely respected writing and clarity of organization are evident once again in this excellent book. With just the right depth and breadth, the text will serve as a superb core textbook for undergraduates or as the perfect primer at post-graduate level.’- Jennifer Lane Lee, University of Liverpool, UK This refreshing text introduces IB from a truly global perspective. Packed with up-to-date case studies covering MNEs and SMEs from a variety of countries (South Korea, South Africa, Slovakia, Sweden…), it encourages students to think critically and emphasizes the role of contemporary issues such as CSR, ethics, governance and global warming. November 2008 680pp diagrams and illustrations Paperback £39.99

276x216mm 978-1-4039-4563-1

234x156mm 978-0-230-24120-6 978-0-230-24121-3

This book examines the developments in electronic markets in relation to three key areas: online retailing, electronic collaboration and electronic marketplaces. Each chapter is authored by leaders in their field providing cutting edge perspectives on how to take advantage of electronic markets. October 2009 232pp 15 figures and 35 b/w tables Hardback £60.00

216x138mm 978-0-230-22922-8

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

INTERNATIONAL BUSINESS

Offshoring and Working Conditions in Remote Work Edited by Jon C. Messenger, Senior Research Officer and Naj Ghosheh, Research Officer, both at International Labour Office

An historical context of the development of global outsourcing with case study analysis in four countries where the industry is large or growing. It provides policy advice from employers to policy makers on how a growth in good quality jobs can be ensured as this industry grows and matures around the world. Contents: Introduction / Remote Work from the Perspective of Developed Economies: A Multi-Country Synthesis / Employee Dilemmas in the Indian ITES-BPO Sector / Offshored Work in Philippine BPOs / Remote Work in Brazil / Remote Work and Global Sourcing in Argentina / A Comparative Analysis of the Business Environment, Job Quality, and Work Organization in Offshored Business Services / Conclusion: Implications for Government Policies and Company Practices May 2010 304pp 216x138mm 67 b/w tables, 12 charts and 3 tables Hardback £67.50 978-0-230-24886-1

Rice Wine with the Minister

Global Boards

Distilled Wisdom to Manage, Lead and Succeed on the Global Stage

One Desire, Many Realities

Andrew Kakabadse, Professor of International Management Development, Cranfield School of Management, Cranfield University, UK and Nada Kakabadse, Professor of Management and Business Research, Northampton Business School, UK

‘This book offers us an extraordinary journey into the secrets, wisdom and dangers of leadership in the global arena. It is a priceless tool for anyone involved in the challenge of managing a business internationally.’ - Professor Antonio Gomes Mota, Dean, ISCTE Business School, Portugal Becoming a global leader is an increasingly necessary aspiration, but one that requires hard work and self-awareness. The authors explain what it takes to manage, lead and succeed on the global stage and highlight the importance of understanding local customs and being aware of the cultural differences when conducting business internationally. Contents: Introduction / Live the Global Paradox / Don’t Cause Offence / Be Comfortable with Complexity / Negotiate the Grey Areas of Governance / Deliver on Decisions / Place Effectiveness above Efficiency / Learn the Language of Business / Decide to Decide / Master Meetings that Matter / Be Responsible for Business / Speak Up Without Talking Down / Don’t be Politically Naïve / Treat People Fairly / Handle Stress with Care / Develop People at Work / Question Authority / Play to the Politics of Place / Respond to Age-Old Issues / Take a Diverse View of Diversity / Understand Communication Channels / Privacy and Confidentiality April 2010 5 figures Hardback

256pp

234x156mm

£25.00

978-0-230-23295-2

Edited by Andrew Kakabadse, Professor of International Management Development, Cranfield School of Management, Cranfield University, UK and Nada Kakabadse, Professor of Management and Business Research, Northampton Business School, UK

‘An insightful and powerful analysis of the global context of board oversight. Readable and highly relevant to the current day events.’ Professor David Altman, Executive Vice President, Research, Innovation & Product Development, Centre for Creative Leadership September 2009 304pp 16 figures and 48 b/w tables Hardback £60.00

978-0-230-21212-1

The International Business Environment Global and Local Marketplaces in a Changing World 2nd edition Janet Morrison, formerly Senior Lecturer and Programme Leader for Undergraduate International Business Degrees, University of Sunderland Business School, UK

‘Morrison’s text grows from strength to strength. The expanded second edition does a remarkable job presenting a comprehensive treatment of the subject in a user-friendly, accessible style. With a new structure, as well as numerous enhancements in coverage, case studies and learning tools, the text provides users with an excellent introduction to the field.’ - Alfred Oehlers, Auckland University of Technology, New Zealand January 2006 Paperback

216x138mm

544pp £35.99

246x189mm 978-1-4039-3691-2

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

INTERNATIONAL BUSINESS

Star-Spangled Soccer

Franchising Globally

The Selling, Marketing and Management of Soccer in the USA

Innovation, Learning and Imitation

Gary Hopkins, Senior Executive, USA Soccer and Sports Marketing Industry formerly President and CEO of API Soccer and API

Star-Spangled Soccer traces the development STAR-SPANGLED of soccer in the USA. It is the first book that tells the story of how the THE SELLING, MARKETING AND sport rose to extreme MANAGEMENT OF SOCCER IN THE USA GARY HOPKINS highs and suffered almost catastrophic lows as it fought to position itself on the American sports landscape, beginning with the announcement from FIFA in 1988 that America would host the 1994 World Cup.

SOCCER

Contents: You’re Playing the World Cup Where? / Build It and They Will Come; Selling Soccer To America 199094 / World Cup 94; Everyone’s A Fan / Soccer Goes Professional; the Launch of Major League Soccer / Back From the Brink; The Turnaround and Rebirth of MLS / Soccer United Marketing - It’s ‘Soccer’ on The Phone / The Agents Arrive; There Must Be Money Somewhere, or Is There? / Pony Tails and Dollars; Anything A Man Can Do... / The ‘Business’ of Youth Soccer in America / Viva Futbol / Viva Mexico; Hispanic America and Soccer / Young Americans; Transfers and Lost Dollars, the Missing Millions / The Game’s On; How The World Cup And International Soccer Is Changing The Face Of Televised Soccer / The Making of a Soccer Nation; Why Soccer’s March In the USA Is Unstoppable / The World Cup Returns; Why FIFA Must Bring It Back and How Doing So Will Change American Sports Forever / Back to the Beginning; the Reasons Why World Cup 94 Changed Everything May 2010 336pp 234x156mm 45 b/w tables, 2 figures and 7 b/w illustrations Hardback £25.00 978-0-230-23973-9

Published in Association with the Centre for Managemen and Sport, Warwick Business School

Resources, Efficiency and Globalization

lan Alon, EGeorge D. and Harriet W. Cornell Chair of International Business, Director, China Center, Rollins College, Rollins College, USA

Franchising Globally is the first of its kind to examine franchising both from an entrepreneurial and from an international perspective. The book includes theoretical discussions and practical examples of international franchising as well as both micro and macro studies of franchising environments in different parts of the world. Contents: PART I: FRANCHISING APPROACHES AND FRAMEWORKS / D.Welsh & C.Falbe: Franchising In Emerging Markets / M.Sardy: Franchising as an Entrepreneurial Form of Business / L.Ni & R.Wang: Internationalization of Franchising / A.Shoham: Clustering For International Market Selection / PART II: AREA STUDIES OF FRANCHISING / D.Vianneli: Franchising in Italy / R.Alami: Franchising in Morocco / M.Alpeza & A.Erceg: Franchising in Croatia / M.Munoz & M.C.Mitchel: Microfranchising in Less Developed Countries / PART III: INTERNATIONAL FRANCHISING CASES / A.Kupetz: Ruth’s Chris Franchises Expand Internationally / G.Cliquet, M.C.Mitchel & R.Perrigot: International Franchising at Best Western / M.Alpeza & A.Erceg: San Francisco Coffee House Opens in Croatia / Athlete’s Foot Master Franchisee in China / Final Reflections March 2010 Hardback

272pp £65.00

216x138mm 978-0-230-23828-2

Edited by Pavlos Dimitratos, Lecturer, Athens University of Economics and Business, Greece and Marian V. Jones, Professor of Internationalization and Entrepreneurship, University of Glasgow, UK

International business for the modern firm has to compromise the need to use limited resources and achieve efficiency in the global marketplace. This book examines these issues from the viewpoint of the internationalized SME, the big multinational and the local subsidiary drawing on research conducted in different countries. February 2010 360pp 39 b/w tables and 13 figures Hardback £60.00

234x156mm 978-0-230-23653-0

Academy of International Business Series

Managing Economies, Trade and International Business Edited by Aidan O’Connor, Professor of Strategy and International Business, ESCEM School of Business and Management

A multidisciplinary and transversal study of issues for governments, regulatory authorities and international business. Written for academics and professionals alike it explores the main themes of economic growth and sustainable development; trade, law and regulation, and competitive and managerial issues for international firms. December 2009 424pp 26 figures and 19 b/w tables Hardback £60.00

216x138mm 978-0-230-20256-6

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

INTERNATIONAL BUSINESS

The New Role of Regional Management

International and Cross-Cultural Management Studies

Bjorn Ambos, Professor of International Management, Vienna University Institute for International Marketing and Management and Bodo B. Schlegelmilch, Professor of International Marketing and Management, Vienna University Institute for International Marketing and Management

Regional management has taken on a new increasingly important role. This book explores the challenges of European, US and Asian companies. It outlines how regional headquarters can develop into Dynamic Competence Relay centres to master these challenges. December 2009 320pp 70 figures and 32 b/w tables Hardback £55.00

216x138mm 978-0-230-53875-7

Foreign Direct Investment, China and the World Economy Peter J. Buckley, Professor of International Business, University of Leeds, UK

An in depth study of the international business relationships of China covering both inward and outward foreign direct investment, its impact and related theoretical and policy issues. November 2009 448pp 69 b/w tables and 14 figures Hardback £55.00

216x138mm 978-0-230-51598-7

A Postcolonial Reading Gavin Jack, Professor of Management, Graduate School of Management, La Trobe University, Australia and Robert Westwood, Professor of Organization Studies, School of Management and Centre for Management and Organization Studies, University of Technology Sydney, Australia

Drawing on postcolonial theory this text offers a critique of international management. It argues that such disciplines are Western discourses and exhibit historical and current resonances with the vicissitudes of the so called ‘colonial project’. The book explores alternative approaches to the question of the ‘other’ in late global capitalism. November 2009 7 b/w tables Hardback

384pp

216x138mm

£55.00

978-1-4039-4617-1

Globalization A Critical Introduction 2nd edition Jan Aart Scholte, Professor of Politics and International Studies and Co-Director, Centre for the Study of Globalization and Regionalization, University of Warwick, UK August 2005 Paperback

520pp £24.99

234x156mm 978-0-333-97702-6

States Versus Markets The Emergence of a Global Economy 3rd edition Herman M. Schwartz, Professor of Politics, University of Virginia, USA

’This edition improves on an already outstanding text. He brings it up-to-date in a manner that places students at the centre of important contemporary debates. If students have a choice of textbooks, this is the one.’ - Randall D. Germain, Carleton University, Canada ‘States Versus Markets has long been essential reading…the third edition is yet better and richer than earlier excellence. It is not only an impressive work of scholarship but also a pleasure to read, culminating in a dramatic account of financial crisis and the future of the global political economy.’ - Geoffrey R.D. Underhill, University of Amsterdam, The Netherlands States Versus Markets shows that globalization is not a novel phenomenon but a recurrent process whereby markets have, since the sixteenth century, periodically redistributed economic activity. This revised and updated edition takes account of the new rise of Asia and the global financial crisis originating in the US housing finance system. November 2009 360pp 234x156mm 26 b/w tables and 11 b/w line drawings Hardback £65.00 978-0-230-52133-9 Paperback £25.99 978-0-230-52128-5

ebook available from: Dawson ERA, Myilibrary

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INTERNATIONAL BUSINESS

The Gene Revolution and Global Food Security Biotechnology Innovation in Latecomers

Business Power and Conflict in International Environmental Politics

Banji Oyelaran-Oyeyinka, Director, Monitoring and Research Division, UN-HABITAT and Padmashree Gehl Sampath, Research Fellow, United Nations UniversityMERIT

Using the concept of innovation capacity, this book, using recent field data from Asian and African countries, competently demonstrates how biotechnology can contribute to sustainable economic development. The approach articulates the imperative for developing countries to build up specific capabilities backed-up by policies and institutions. November 2009 256pp 216x138mm 47 b/w tables and 22 b/w line drawings Hardback £60.00 978-0-230-22882-5

The Multinational Enterprise Revisited The Essential Buckley and Casson Peter J. Buckley, Professor of International Business, University of Leeds, UK and Mark Casson, Professor of Economics, University of Reading, UK

The key writings by the authors on the future of the multinational enterprise published over the last thirty years. It contains seminal pieces with a new introduction and conclusion to tie these pieces together in a comprehensive overview of the theory of the multinational enterprise. November 2009 328pp 21 figures and 21 b/w tables Hardback £55.00

216x138mm 978-0-230-51599-4

Robert Falkner, Senior Lecturer, Department of International Relations, London School of Economics and Political Science, UK

‘Robert Falkner’s excellent book addresses a vitally important topic on which the literature is relatively underdeveloped. His approach is radically different and directly engages existing explanations of the role of business in global environmental politics. This will certainly mean its appearance on reading lists!’ - John Vogler, Professor of International Relations, Keele University, UK October 2009 Paperback

256pp £19.99

216x138mm 978-0-230-23930-2

The Strategic Development of Multinationals Subsidiaries and Innovation Marina Papanastassiou, Department of International Economics and Management, Copenhagen Business School, Denmark and Robert Pearce, Professor, Economics, Henley Business School, University of Reading, UK

The New Silk Road How a Rising Arab World is Turning Away from the West and Rediscovering China Ben Simpfendorfer, Asia and Middle East Strategist, The Royal Bank of Scotland in Hong Kong

‘Simpfendorfer is not just a good economist but an artful story teller who entertains as he educates. He has written a highly readable treatment of a topic of great strategic significance - the rebalancing of global wealth and power through the emerging relationship between the Islamic world and China. The New Silk Road is a glimpse of the future that is easy to get into and hard to put down.’ - Chas W. Freeman, Jr., former US chargé at Beijing and Ambassador to Saudi Arabia Contents: Preface / The New Silk Road: The Arab world Rediscovers China / Chinese Petrodollars and the Competition for Oil / The Arab Wealth Funds and the Rise of an ‘Islamic Corridor’ / Syria Learns From China while the Chinese ‘Go Global’ / Arabic and the Language of Globalization / Young Women and the Future of the Arab World / The New Public Relations War: ‘Al Jazeera’ in China / Implications for the West: A New Center of Gravity April 2009 Hardback

208pp £27.00

234x156mm 978-0-230-58026-8

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections

Globalization is a ‘buzzword’ for the twenty-first century, but this volume argues that it is not possible to understand the current global economy without understanding the multinational. October 2009 264pp 6 figures and 30 b/w tables Hardback £55.00

216x138mm 978-0-230-55133-6

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

INTERNATIONAL BUSINESS • ASIAN BUSINESS

Contemporary Challenges to International Business Edited by Kevin Ibeh, Department of Marketing, University of Strathclyde, UK and Sheena Davies, Senior Lecturer in Strategic Management, Portsmouth Business School, University of Portsmouth, UK

International business is synonymous with big challenges. Cultural and institutional complexities remain ever potent, as do ‘newer’ concerns like climate change and international terrorism. This timely book examines these challenges from the perspectives of different international business actors. March 2009 Hardback

328pp £65.00

234x156mm 978-0-230-21845-1

Academy of International Business Series ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections

Global Latinas Latin America’s Emerging Multinationals Lourdes Casanova, Lecturer in International Business, INSEAD Business School

Foreign Direct Investment from emerging economies reached $130 billion in 2005, the highest level ever recorded. The number of multinationals from emerging economies in the global Fortune 500 has increased from 19 in 1990 to 47 in 2005, with about ten of them coming from Latin America. This book focuses on understanding this new phenomenon. February 2009 Hardback

240pp £27.00

234x156mm 978-0-230-21996-0

ASIAN BUSINESS

Sunset in the Land of the Rising Sun

Asian Business and Management Theory, Practice and Perspectives Edited by Harukiyo Hasegawa, Doshisha University, Japan and Carlos Noronha, Assistant Professor, University of Macau

Why Japanese Multinational Corporations Will Struggle in the Global Future J. Stewart Black, Associate Dean, Executive Development Programs and Allen J. Morrison, Affiliate Professor of Management, both at INSEAD

Even casual observers will be familiar with the Cherry Blossom or Sakura tress of Japan. When in full bloom the sight is spectacular but it sadly only takes a week until the tree is bare. In a longer cycle of nations and business, we see, unfortunately, a similar pattern for Japanese Multinational Corporations. Contents: Where Have All The Flowers Gone? / PART 1: FOLLOW THE YELLOW BRICK ROAD / PART 2: FOLLOW THE YELLOW BRICK ROAD / A Brave New World / Curve Ball / Barbarians at the Gate / Water, Water Everywhere, But Not a Drop to Drink / A Tale of Two Cities / The Incredible Shrinking Japan / The Road Ahead / A Cautionary Tale May 2010 160pp 234x156mm 29 figures and 11 b/w tables Hardback £25.00 978-0-230-25222-6

INSEAD Business Press

‘A valuable teaching tool and a welcome addition to our understanding of this critical site of global socio-economic growth and present recovery.’ - Ray Loveridge, Leverhulme Research Fellow, SaId Business School, University of Oxford, UK ‘The best textbook for undergraduate and graduate students of Asian management. At present, no other textbook of Asian business management available is as systematic.’ - Yoshiaki Takahashi, Faculty of Commerce, Chuo University, Japan Asian Business and Management is divided into two parts, one dealing with major contextual and theoretical issues of business and management, and the other with fresh and topical analysis regarding recent changes in management in the major Asian nations. The book brings together work from leading authorities and a unique focus on CSR. Contents: PART I: ASIAN MANAGEMENT: BUSINESS SYSTEMS AND PERSPECTIVE / PART II: VARIETIES OF ASIAN BUSINESS SYSTEMS A Full Table of Contents is Available at: www.palgrave.com April 2009 Paperback

432pp £33.99

246x189mm 978-0-230-54506-9

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

ASIAN BUSINESS

China’s Highway of Information and Communication Technology Jiang Yu, Research Professor, Institute of Policy and Management and Richard Li-Hua, Directorate, Business Strategy, Global Higher Education Consulting (GHEC)

Based on first-hand information obtained from Chinese and Foreign enterprises and institutions in the Chinese ICT industry, this book presents a comprehensive analysis of the evolution of the Chinese ICT industrial sector. It especially analyzes the strengths, weaknesses, and threats facing both the Chinese enterprise and western multinationals. December 2009 224pp 8 b/w tables and 8 figures Hardback £55.00

216x138mm 978-0-230-55375-0

Strategies for Asia Pacific Meeting New Challenges 3rd edition

September 2005 figures and tables Paperback

China Counting

Innovation and Change in Japanese Management

How the West Was Lost Alex Mackinnon and Barnaby Powell, both Independent Business Consultants

‘‘By default, China has become the world’s banker’. This is a quote which sums up the global revolution we are all living through. This book explores China’s remarkable rise to domination and how it affects us all today. It is readable, authoritative and a fascinating account of a force in the world which cannot be ignored.’ - Rt Hon Lord Robertson of Port Ellen, KT GCMG honFRSE PC Contents: Preface / Acknowledgements / List of Figures and Tables / Introduction / Politics / Opportunism / Environment / Might / Society / Power / Opportunities / Equilibrium / Military / Science / Potential / Outcomes / Evolution / Mastery / Second Sight / Summary / Discussion / Postscript / References / Glossary / General References November 2009 240pp 1 figure and 2 b/w tables Hardback £25.00

Review of the 2nd edition: ‘...this is an excellent one-volume survey of the commerce and business practices in the Far East.’ The European

China Calling

£33.00

978-1-4039-1695-2

A Foot in the Global Door Alex Mackinnon and Barnaby Powell, both Independent Business Consultants June 2008 Hardback

256pp £27.00

November 2009 272pp 17 b/w tables and 12 figures Hardback £60.00

234x156mm 978-0-230-21019-6

216x138mm 978-0-230-21667-9

Can Japan Compete? Michael E. Porter, Bishop William Lawrence University Professor, Harvard Business School, USA, Hirotaka Takeuchi, Dean, Graduate School of International Corporate Strategy, Hitosubashi University, Asia and Mariko Sakakibara, Assistant Professor, John E. Anderson Graduate School of Management, University of California, USA

978-0-230-23403-1

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s

234x156mm

Innovation and Change in Japanese Management shows which transformation processes and changes can be observed in Japanese companies in reaction to the economic challenges of the past decade. The book presents new research results and investigates the variety of changes that Japanese corporations and managers have experienced in recent years.

234x156mm

Philippe Lasserre, Emeritus Professor of Strategy and Asian Business and Hellmut Schutte, Senior Affiliate Professor of International Management and Dean of Asia Campus, both at INSEAD, Singapore

352pp

Edited by Parissa Haghirian, Associate Professor of International Management, Sophia University

‘A master class on the performance of the post war ‘Japanese economic miracle’...one of the best written, clearly presented, well referenced and easily read volumes that one is ever likely to find on this complex subject...A first class read.’ Engineering Management Journal July 2000 Hardback

224pp £37.50

234x156mm 978-0-333-78658-1

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

ASIAN BUSINESS

China Rules Globalization and Political Transformation Edited by Ilan Alon, EGeorge D. and Harriet W. Cornell Chair of International Business, Director, China Center, Rollins College, USA, Julian Chang, Executive Director, Asia Programs, Harvard University, USA, Marc Fetscherin, Assistant Professor, Rollins College, USA, Christoph Lattemann, Professor for Corporate Governance and eCommerce and John R. McIntyre, Professor of International Business, Georgia Institute of Technology, USA

As part of a serious and valuable effort to explore ‘China going global,’ this timely book collects rich information and enlightening analyses on China’s epic entry into the global market and the profound impact of that process on the world and on China itself. The many authors from around the world gathered here discuss internationalization of Chinese enterprises and business practices as well as the emerging Chinese rules and activities that the world is increasingly reckoning with. Fei-Ling Wang, Professor of International Affairs, Georgia Institute of Technology, USA August 2009 336pp tables, figures and graphs Hardback £60.00

THE PALGRAVE MACMILLAN ASIAN BUSINESS SERIES Series Editor: Harukiyo Hasegawa The Palgrave Macmillan Asian Business series seeks to publish theoretical and empirical studies that contribute forward-looking social perspectives on the study of management issues not just in Asia, but by implication elsewhere. The series specifically aims at the development of new frontiers in the scope, themes and methods of business and management studies in Asia, a region which is seen as key to studies of modern management, organization strategies, human resources and technologies. The series invites practitioners, policy-makers and academic researchers to join us at the cutting edge of constructive perspectives on Asian management, seeking to contribute towards the development of civil societies in Asia and further afield.

A Comparison of Business Strategies Tan Yi, Senior Market Analyst, ODS- Petrodata

This book investigates the business strategies chosen by oil and gas service companies operating in China, Singapore and Malaysia. It provides an analytical view of the reliability of strategic theoretical frameworks based on Western business practice but applied in a non-Western business environment like Asia.

978-0-230-57625-4

SMEs in Asian Developing Countries Tulus Tahi Hamonangan Tambunan, Professor of Economics, University of Trisakti, Indonesia

August 2009 288pp 32 figures and 97 b/w tables Hardback £60.00

216x138mm 978-0-230-23037-8

Japanese Production Networks in the Automotive Sector Andrew Staples, Associate Professor, Faculty of Business and Economics, Kansai Gaidai University, Japan

In the decade following the Asian financial crisis, the East Asian political economy has experienced a radical transformation. This book thus investigates the responses of Japanese automotive makers to the processes of regionalism and regionalization by locating firm-level analysis in a broader political economy context. May 2008 Hardback

288pp £60.00

216x138mm 978-0-230-51625-0

ebook available from: Palgrave Connect Business & Management Collections

The Oil and Gas Service Industry in Asia

216x138mm

Analyzing the development of small and medium enterprises (SMEs) in Asian developing countries, the book is based on a survey of key literature and data on SMEs with the focus on; recent development, export performance, main constraints, competitiveness, innovation and technology transfer, and female entrepreneurs.

Responses to Regionalism in East Asia

Contents: Introduction / The Energy Service Industry in East Asia / Conceptual Frameworks of Business Environment and Strategies / Perceived Business Environment in China, Singapore and Malaysia / Business Strategies in China, Singapore and Malaysia / The Business Environment, Strategy and Performance / Recent Trends of the Energy Service Industry in East Asia / Conclusions May 2010 296pp 42 figures and 31 b/w tables Hardback £60.00

Harmony versus Conflict in Asian Business Managing in a Turbulent Era Edited by Oliver H.M. Yau, Chair Professor of Marketing, City University of Hong Kong and Raymond P.M. Chow, Assistant, Professor School of Business Administration, The Open University of Hong Kong

This book is a timely evaluation of how a harmonious business environment can be created and managed successfully in an increasingly turbulent era. It illustrates how diversity within East-West business is valuable to the development of new approaches in managing harmony for practitioners. October 2007 Hardback

256pp £60.00

216x138mm 978-0-230-54292-1

Please use the following ISBN to receive all future books in this series: Hardback: 978-1-4039-9841-5

216x138mm 978-0-230-23559-5

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

EUROPEAN BUSINESS • OPERATIONS MANAGEMENT EUROPEAN BUSINESS

Strategies of Multinationals in Central and Eastern Europe

Contemporary Europe 2nd edition Edited by Richard Sakwa, Professor of Russian and European Politics, University of Kent at Canterbury, UK and Anne Stevens, Professor of European Studies, Aston University, UK

Innovation Systems and Embeddedness Yordanka Chobanova, Attache, Regional Policy, EU, European Union

The focus of this study is the larger food processing companies, which invested in Central and Eastern Europe – namely Nestlé, Unilever and InBev. Chobanova analyzes the motives of investment and the entry strategies of food MNEs, outlines their contribution to the local development and stresses the national actors as forces to embedded FDI. August 2009 288pp 9 colour tables and 18 figures Hardback £60.00

216x138mm 978-0-230-23055-2

ebook available from: Palgrave Connect Business & Management Collections

European Employment Models in Flux A Comparison of Institutional Change in Nine European Countries Edited by Gerhard Bosch, Professor of Sociology Steffen Lehndorff, Director, Working-Time and Work Organization Depart ment, IAQ, both at Universitat Duisburg Essen and Jill Rubery, Professor of Comparative Employment Systems, Manchester School of Management, University of Manchester Institute of Science and Technology, UK March 2009 Hardback

304pp £65.00

216x138mm 978-0-230-22355-4

‘The second edition is even better than the first - a really comprehensive approach to the whole of Europe from social, political, economic and cultural perspectives, at an analytical level that postgraduate students will appreciate while being fully accessible to new undergraduates.’ - June Burnham, Senior Lecturer in European Government, Middlesex University, UK The second edition of this very successful textbook updates and expands its coverage of the many facets of life in Europe in the new century. It retains the strengths of the first edition with its focus on both East and West but expands its coverage of the themes of convergence and divergence, and includes a new chapter on the European Economy. Contents: R.Sakwa: Introduction: The Many Dimensions of Europe / R.Ladrech: Historical Background / J.Gower: Towards one Europe / T.Saalfield: Government and Politics / D.Rucht: Political Participation in Europe / W.Outhwaite: Social Structure / V.Schmidt: The European Economy / A.Stevens: Evercloser Union / J.Mathias: The Europe of the Regions / M.Bowker: European Security / J.Coombes: The Cultural Dimensions / R.Sakwa & A.Stevens: Conclusion: Globalisation, Europeanisation, and Nationalism in Contemporary Europe / Index February 2006 Paperback

328pp £23.99

Palgrave Foundations Series

246x189mm 978-1-4039-4567-9

OPERATIONS MANAGEMENT

Manufacturing Operations Strategy Texts and Cases 3rd edition Terry Hill, Professor of Operations Management, Templeton College, UK and Alex Hill, Lecturer, School of Business Strategy and Operations, Kingston University, Kingston upon Thames, UK

‘Manufacturing Operations Strategy gives a clear insight of the crucial issues faced by world class organizations. This text will broaden understanding of the elements that configure a successful operations strategy for engineering and business students and practitioners.’ - Daniel Arias-Aranda, Associate Professor of Operations Management, Director of the Centre for Business Development and Planning, University of Granada, Spain In many industrial companies, strategic developments are predominantly based on corporate marketing decisions with manufacturing being forced to react to these at the back end of process. In Manufacturing Operations Strategy, Terry Hill demonstrates how decisions over manufacturing should form part of the strategic direction of the company as a whole. Contents: International Comparisons / Developing a Manufacturing Strategy: Principles and Concepts / Order: Winners and Qualifiers / Developing a Manufacturing Strategy: Methodology / Process Choice / Product Profiling / Focused Manufacturing: Principles and Concepts / Focus: Methodology / Make or Buy and Managing the Supply Chain / Manufacturing Infrastructure Development / Accounting, Finance and Manufacturing Strategy / Case Studies February 2009 Paperback

520pp £39.99

246x189mm 978-0-230-52091-2

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

OPERATIONS MANAGEMENT

Operations Management

Early Project Appraisal

Vested Outsourcing

2nd edition

Making the Initial Choices

Five Rules That Will Transform Outsourcing

Knut Samset, Professor, Norwegian University of Science and Technology, Norway

Terry Hill, Professor of Operations Management, Templeton College, UK

Operations Management presents Terry Hill’s vision of how operations can deliver real competitive advantage for organizations. Drawing on his extensive industrial and consultancy experience, Hill balances the strategic role of the operations manager with day-to-day management tasks, and shows how each step and decision in operations is affected by market needs and wants. November 2004 Paperback

800pp £38.99

246x189mm 978-1-4039-3466-6

Supply Chain Management An Introduction to Logistics 2nd edition Donald Waters, formerly Professor of Management, University of Calgary, Canada.

‘Supply Chain Management: An Introduction to Logistics is an essential introduction to the crucial aspects of logistics and supply chain management, supported by expertly written case studies.’ - Government Opportunities Contents: PART I: INTRODUCTION / PART II:

PLANNING THE SUPPLY CHAIN / PART III: ACTIVITIES IN THE SUPPLY CHAIN December 2008 Paperback

544pp £36.99

246x189mm 978-0-230-20052-4

Focusing on turning an initial idea into a project with a successful outcome, this book fills a gap in current literature on project management and is thoroughly grounded in the latest research in this field. It emphasizes the practical application of decision making based on qualitative and judgmental information Contents: PART 1 FRONT END MANAGEMENT OF PROJECTS / Attributes of a Project / Successful Projects / Three Perspectives on a Project / Three Main Phases in a Project / Uncertainty, Risk and Opportunities / Possibilities of Foreseeing / Strategic Guidance and Tactical Flexibility / The Problem of Cost / The Problem of Utility / What is a Concept? / Project Alignment: Needs, Objectives and Effects / Objectives and their Formulation / Methods and Analyses in the Front End Phase / Quality of Information / Front-end Assessment and the Decision to Finance a Project / Three Steps in Front End Assessment: Definition, Development and Appraisal of Concept / PART 2 TOOLS AND TECHNIQUES / Systems Analysis / SWOT Analysis / Strategy Analysis – Logical Framework / Rough Analysis of Uncertainty / Strategic Frames for Implementation / Top-down Probability-based Cost Estimation / Assessing Profitability / Expressions of Costs and Benefits / Probability-based Progress Analysis / Evaluating Projects / Boondoggles and White Elephants July 2010 224pp 92 figures and 16 tables Hardback £65.00

216x138mm 978-0-230-27324-5

Kate Vitasek, Founder and Managing Partner of Supply Chain Visions and Faculty Member, University of Tennessee’s Centre for Executive Education, USA, Mike Ledyard, Veteran Executive of International Sourcing, Manufacture, and Importation and Co-author of Keeping Score: Measuring the Business Value of Logistics in the Supply Chain and Karl Manrodt, Associate Professor, Georgia Southern University, USA

Progressive companies and University programs have recently begun to rethink outsourcing models. In Vested Outsourcing, thought-leader Kate Vitasek has created a model that will improve outsourcing procedures in much the same way Six Sigma and Lean improved production processes in the 80’s and 90’s. Contents: The Whole Nine Yards / The History of Outsourcing: Lessons Learned / The 10 Viruses in NonVested Outsourcing or Conventional vs. Traditional Outsourcing / Changing the Game / Game Theory/ Economics of Innovation / Lay the Ground Work / Understand the Business / Align Interests / Establish the Contract / Manage the Performance February 2010 Hardback

208pp £30.00

234x156mm 978-0-230-62317-0

The Power of Two How Smart Companies Create Win:Win Customer- Supplier Partnerships that Outperform the Competition Carlos Cordón, Professor of Manufacturing Management and Thomas E. Vollmann, Professor (Emeritus) of Manufacturing Management, both at IMD, Switzerland July 2008 Hardback

216pp £27.00

234x156mm 978-0-230-21888-8

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

IT FOR BUSINESS IT FOR BUSINESS

Business Information Systems Paul Beynon-Davies, Professor of eBusiness, Cardiff Business School Technology Centre, Cardiff University, UK

Knowledge Management Organizing Knowledge Based Enterprises Igor Hawryszkiewycz, Professor of Computing Sciences, University of Technology, Australia

‘An excellent book that positions IT within the context of modern organizations. It recognizes the need for organizations to cooperate and collaborate with each other and that business processes are needed to support knowledge management in these activities.’Professor Sharon Cox, Head of the Department of Computing Research, Birmingham City Business School, UK This book demonstrates how knowledge management can be used to enhance business processes. It focuses on the need to develop collaborative knowledge networks, which are increasingly global in nature and which support people with the technology needed to work across distance to foster the innovation needed to remain competitive in global environments. Contents: PART I: KNOWLEDGE MANAGEMENT WITHIN BUSINESS COMMUNITIES / The Business Environment / Business Processes And Activities / Connecting People Within Business Activities / Collaboration, Knowledge And Innovation / Culture And Knowledge Sharing / Social Software / PART II: CURRENT BUSINESS SYSTEMS / Today’s Business Applications / Achieving Dynamic Capability Through Business Networking / PART III: ORGANIZING FOR KNOWLEDGE MANAGEMENT / Modeling Business Activities / The First Design Step: Defining Requirements / Creating The Business Architecture: Combining Activities, Knowledge And People / PART FOUR Supporting Technologies / Specifying Electronic Workspaces For The Business Architecture / Technologies For Business Processes / Connecting Enterprises November 2009 384pp 234x156mm 151 b/w line drawings and 26 b/w tables Paperback £29.99 978-0-230-23027-9

‘An interesting and original approach to information systems that combines business relevance with a sound theoretical foundation.’ - Martin Rich, Cass Business School, UK ‘A fresh and timely approach to the subject, this interesting and stimulating textbook is both challenging and mentally satisfying. It explains and justifies key processes fundamental to students’ future roles in the workplace.’ - Gordon Harris, University of Exeter Business School, UK A text which builds concepts gradually using a strong theoretical base supported by extensive practical examples and case studies. This text focuses on the needs of the business student to develop a comprehensive and integrated grounding in Business Information Systems. Contents: PART I: KEY CONCEPTS / PART II: UNDERSTANDING ICT / PART III: APPLYING INFORMATION SYSTEMS TO BUSINESS / PART IV: MANAGING INFORMATION SYSTEMS IN BUSINESS March 2009 Paperback

512pp £39.99

Intelligent IT-Offshoring to India Roadmaps for Emerging Business Landscapes Wolfgang Messner, Director, Cap Gemini

Enables companies to discuss and organize offshoring IT work to India and the opportunity to industrialize the IT delivery chain allowing countering cost pressures. Offshoring is considered as a lifecycle and this book provides a practical framework for assessing the offshore readiness and conducting a lean provider selection process. Contents: Offshoring – India’s Playground / Considering Offshoring / Readiness for India / Normalizing India’s Country Risk / Selecting the Service Provider / Successfully Running the Offshore Project / Navigating Cultural Differences / Conclusion May 2010 38 figures Hardback

200pp

216x138mm

£65.00

978-0-230-24626-3

Managing Component-Based Development in Global Teams Julia Kotlarsky, Associate Professor, Operations Research and Information Systems Group, Warwick Business School, UK and Ilan Oshri, Assistant Professor of Strategic Management, Rotterdam School of Management, Erasmuc University, The Netherlands

276x216mm 978-0-230-20368-6

It is imperative to equip practitioners with a workable framework to manage componentbased development in distributed environments, and to offer a theoretical construct to academics wishing to advance the study of global teams. This book outlines the key challenges faced by projects and offers tools to implement CBD in global teams. October 2009 Hardback

288pp £60.00

216x138mm 978-0-230-22244-1

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

IT FOR BUSINESS

The Handbook of Global Outsourcing and Offshoring Ilan Oshri, Assistant Professor of Strategic Management, Rotterdam School of Management, Erasmuc University, The Netherlands, Julia Kotlarsky, Associate Professor, Operations Research and Information Systems Group, Warwick Business School, UK and Leslie P. Willcocks, Professor of Information Systems, London School of Economics and Political Science, UK

’Written by outstanding academics wellrecognized for their expertise on the topic, this long-awaited book is a must have to anybody embarking on the process of global sourcing or seeking to enhance their existing knowledge.’ Professor Natalia Levina, NYU Stern School of Business, USA This book offers a broad perspective on issues relating to the sourcing of systems and business processes in a national and global context, examining the client’s and the vendor’s involvement in sourcing relationships by putting the emphasis on the capabilities that each side should develop as a result of their interactions with each other. Contents: Overview of the Global Sourcing Marketplace / Sourcing Models: What and When to Outsource/Offshore / Country Attractiveness For Sourcing / Supplier Core Capabilities and Strategies for Sustainability and Growth / Leveraging Knowledge and Expertise / Client Perspective: Vendor Selection Strategy, Retained Management Capabilities and Legal Issue / The IT Outsourcing Life Cycle and the Transition Phase / Governance of Outsourcing Projects / Managing Distributed Teams / Emerging Issues in Sourcing Strategy October 2009 280pp 234x156mm 21 figures, 39 b/w tables and 19 line drawings Hardback £25.00 978-0-230-23550-2

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s

TECHNOLOGY, WORK AND GLOBALIZATION Series Editors: Leslie P. Willcocks and Mary Lacity The Technology, Work and Globalization series, was developed to provide policy makers, workers, managers academics and students with a deeper understanding of the complex interlinks and influences between technologies, work organizations and patterns of globalization. The mission of the series is to disseminate rich knowledge based on deep research about relevant Issues surrounding the globalization of work that Is spawned by technology.

China’s Emerging Outsourcing Capabilities The Services Challenge

Edgar A. Whitley, Reader in Information Systems and Gus Hosein, Tutorial Fellow, both at London School of Economics and Political Science, UK

Edited by Mary C. Lacity, Professor of Information Systems, University of Missouri, St. Louis, USA, Leslie P. Willcocks, Professor of Information Systems and Yingqin Zheng, Research Associate, Information Systems and Innovation Group Department of Management, both at London School of Economics and Political Science, UK

While China is known for its huge manufacturing base, in recent years the Chinese government has given high priority to science and technology services. This book provides an in-depth, contemporary analysis of where China is heading, how it is going to get there, and how companies and countries can engage with China’s emerging outsourcing capabilities. Contents: PART I: PERSPECTIVES ON CHINA’S EMERGING OUTSOURCING CAPABILITIES / PARTII: RESEARCH STUDIES ON CHINA’S EMERGING OUTSOURCING CAPABILITIES A Full Table of Contents is Available at: www.palgrave.com February 2010 304pp 26 b/w tables and 32 figures Hardback £65.00

Global Challenges for Identity Policies

234x156mm 978-0-230-23844-2

For more information about all the titles in the series please visit: www.palgrave.com/business/twgs

‘A timely contribution that investigates a contemporary phenomenon with the provision of academic insights into our understanding of the relationship between technology and society. This insightful study of the UK National Identity Scheme has wide-ranging implications for researchers, policy makers, and citizens.’ Debra Howcroft, Professor of Technology and Organization CRESC and Manchester Business School, University of Manchester, UK Contents: The Challenge of Identity Policies / A Review of National Identity Policies / The Life–Cycle of Identity Policy in the United Kingdom / The Proposed National Identity Scheme for the United Kingdom / Due Process and Short–Circuiting Debate / Due Process and the Politics of Science and Technology / Intentional Ambiguity about Technology / Technological Expertise and Decision Making: A Case of Misplaced Certainty? / The Scheme Five Years On / The Prospects for Effective Identity Policies November 2009 304pp 8 b/w tables and 3 figures Hardback £30.00

234x156mm 978-0-230-54223-5

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s

Please use the following ISBN(s) to order all titles in this series: Hardback: 978-0-230-01873-0 Paperback: 978-0-230-01874-7

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

IT FOR BUSINESS • ENTREPRENEURSHIP AND SMALL BUSINESS ENTREPRENEURSHIP AND SMALL BUSINESS

Working in Jamie’s Kitchen Salvation, Passion and Young Workers

e-Governance for Development A Focus on Rural India Shirin Madon, Senior Lecturer in Information Systems, London School of Economics and Political Science, UK

Over the past few decades, there has been a rapid proliferation of eGovernance for Development projects. Drawing on evidence from three longitudinal case studies of rural eGovernance projects this book shows that improving systems of governance is fundamentally a social rather than managerial or technological activity. October 2009 192pp 9 b/w tables and 4 figures Hardback £55.00

234x156mm 978-0-230-20157-6

Bricolage, Care and Information Claudio Ciborra’s Legacy in Information Systems Research Edited by Chrisanthi Avgerou, Department of Information Systems, London School of Economics and Political Science, UK, Giovan Francesco Lanzara, Department of Political Science, University of Bologna, Italy and Leslie P. Willcocks, Professor of Information Systems, London School of Economics and Political Science, UK

Claudio Ciborra was one of the most innovative thinkers in the field of information systems. This book explains the intellectual contribution of Ciborra’s work in a substantial introductory chapter, before displaying the most significant of his articles, and providing a sample of research that draws from his ideas. October 2009 448pp 234x156mm 7 b/w tables and 7 b/w line drawings Hardback £75.00 978-0-230-22073-7

Peter Kelly, Head of Behavioural Studies, Faculty of Arts, Monash University, Australia and Lyn Harrison, Senior Lecturer, Faculty of Education, Deakin University, Australia

In the UK in 2002 the celebrity chef Jamie Oliver set out to transform a group of unemployed young Londoners into enterprising, passionate workers. Their struggles, and those that train and manage them, to develop a passionate orientation to work highlights many of the challenges we all face in the globalized labour markets of the 21st century. Contents: Introduction Wasted Lives / The Naked Chef and the Master’s Apprentices / Jamie’s Kitchen and the Problem of Young Workers / Becoming the Passionate, Entrepreneurial Self / Passion: The Vital Ingredient in the Quest for Salvation? / ‘Because she’s pretty’? Gender Relations and Young Workers / ‘Don’t be a Smart Arse’: (Neo) Liberalism, Generation Y and the Achievement of Conformity / Conclusion Arbeit Macht Frei (Work Will Set You Free) August 2009 1 b/w table Hardback

288pp

216x138mm

£55.00

978-0-230-51554-3

Values and Opportunities in Social Entrepreneurship Edited by Kai Hockerts, Associate Professor, Copenhagan Business School, Denmark, Johanna Mair, Assistant Professor, Department of General Management, IESE Business School, Universidad de Navarra, Spain and Jeffrey Robinson, Assistant Professor of Management and Entrepreneurship, Stern School of Business, New York University, USA

Over the past few years social entrepreneurship has grown as a research field. In this 3rd volume in the series, contributions explore questions of values in social entrepreneurship as well as the identification and exploitation of social venturing opportunities. Contents: PART I: VALUES IN SOCIAL ENTREPRENEURSHIP / PART II: RESOURCES FOR SOCIAL ENTREPRENEURSHIP / PART III: DISCOVERY AND EXPLOITATION OF SOCIAL OPPORTUNITIES / PART IV: STRATEGIC SOCIAL ENTREPRENEURSHIP / PART V: / A RESOURCE-BASED VIEW OF VALUE CREATION IN SOCIAL PURPOSE BUSINESS VENTURES August 2010 256pp 32 tables and 9 figures Hardback £60.00

216x138mm 978-0-230-21668-6

The Dream How I Learned the Risks and Rewards of Entrepreneurship and Made Millions Gurbaksh Chahal, Internet Business Entrepreneur

The sky’s-the-limit story of one of America’s most successful young internet entrepreneurs.

ebook available from: Palgrave Connect Business & Management Collections

Contents: Acknowledgments / Prologue / An Immigrant Family / A New CEO / The First $40 Million / From Bollywood to BlueLithium / The Art of War / The Secret Millionaire / The Lessons of Entrepreneurship December 2009 256pp 15 b/w illustrations Paperback £11.99

234x156mm 978-0-230-61895-4

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

ENTREPRENEURSHIP AND SMALL BUSINESS

Social Enterprise

Family Business Models

Selling Your Business for More

Developing Sustainable Businesses

Practical Solutions for the Family Business

Maximizing Returns for You, Your Family, and the Business

Frank Martin and Marcus Thompson, Senior Teaching Fellow in Entrepreneurship, both at University of Stirling, UK

‘This book provides a comprehensive and well researched guide for current and aspiring social enterprise leaders alike. It is worth paying attention to the international case study examples, which are particularly illuminating.’ - Matt Jarratt, Social Enterprise London, UK ‘The time has come for us to consolidate our knowledge and share our experiences. The time has come for the Academic world to value and foster our new methods of management and governance. The time has come for a book such as this.’ - Cliff Southcombe, Managing Director, Social Enterprise Europe Ltd This text considers what it takes for a social enterprise to sustain and develop its activities and compares social enterprise success to other forms of business. Perfect for all students and practitioners who want to make a difference and featuring real-world case studies, mini examples and quotations from active social entrepreneurs. Contents: What is Social Enterprise? / Starting a Social Enterprise / The Management and the Theory / Social Entrepreneurs / Building an Enterprise / Growing Pains / Social Enterprise Marketing / The Changing Roles of Social Enterprises / Enterprising Social Organizations / Recipes for Success March 2010 272pp 234x156mm 15 b/w illustrations and 15 b/w tables Paperback £32.99 978-0-230-20372-3

Alberto Gimeno, Associate Professor of Business Policy and Director, Advanced Management Program and ESADE Business School, Spain, Gemma Baulenas, Universidad Autónoma de Barcelona, Spain and Joan Coma-Cros, ESADE Foreword by Ivan Lansberg

An exceptional new work on family business, showing how to maintain a balanced relationship between the family and the company, and ensure satisfactory business results. This roadmap helps the reader to build better managed and more stable family firms. Contents: I.Lansberg: Foreword / Acknowledgements / Introduction / History of Family Business Management / Family Business Management Formula / Structural Management of the Family Business / Family Complexity / Business Complexity / Effects of Complexity on the Family Business / Structure / Family Business Models / Captain Model / Emperor Model / Family Team Model / Professional Family Model / Corporation Model / Family Investment Group (FIG) Model / Comparative Analysis of the Models / Mindset and Structure: How thoughts Influence Deeds / Family Business Management / Management in the Captain Model / Management in the Emperor Model / Management in the Family Team Model / Management in the Professional Family Model (PFM) / Management in the Corporation Model / Management in the Family Investment Group Model / Mixed Models / Family Business Management Triangle / Conclusions / Appendix - Details of Structure May 2010 208pp 5 b/w tables and 60 figures Hardback £25.00

Mary Geddes Boehler, Independent Consultant to family business owners, and was a Senior Vice President and Managing Director of The Northern Trust Company’s Family Business Group for 15 years, Daniel R. Barron, Senior Vice President and Managing Director, Northern Trust Company’s Family Business Group and Marian F. Cook, President and CEO of Ageos Enterprises, a consulting firm specializing in business transitions

Highlights a holistic and values based approach to selling your family business that gives the family business owner a unique personal and professional perspective of the sales cycle. It focuses on the entire process of selling - before, during and after - ensuring that both the buyer and seller reap the rewards from the change in ownership. Contents: Making the Decision / Understanding and Managing Change / What are You Looking For? / Getting Ready / What is it Worth? / Setting the Stage / Who’s Who and Why / Considering Alternatives / Timing is Everything / How to Engage the Market / Getting the Paperwork in Order / After the Close / Mergers: Greater Than the Sum of the Parts March 2010 Hardback

208pp £27.50

234x156mm 978-0-230-61893-0

234x156mm 978-0-230-24652-2

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

ENTREPRENEURSHIP AND SMALL BUSINESS

Entrepreneurship and Small Business 2nd edition

Understanding Enterprise

Corporate Entrepreneurship

Entrepreneurship and Small Business 3rd edition

Building an Entrepreneurial Organisation 2nd edition

Simon Bridge, Simon Bridge and Associates, Ken O’Neill, Enterprise and Small Business Development Unit, University of Ulster, UK and Frank Martin, Senior Teaching Fellow in Entrepreneurship, University of Stirling, UK

Paul Burns, Professor of Entrepreneurship and Dean, University of Bedford Business School, UK

‘This fully updated edition outlines good management practice for students and encourages and develops entrepreneurial skills from exploring new business ideas to the development of a comprehensive business plan. Clearly structured and accessibly presented, the comprehensive coverage includes entrepreneurship and innovation...The text is fully supported by structured teaching and learning resources, including a companion website and extensive web links.’ - Small Business Issues Contents: Preface / Guided Tour / PART 1: ENTREPRENEURSHIP AND INNOVATION / David and Goliath / Heroes and Super-heroes / Opportunity, Innovation and Entrepreneurship / Developing Creativity / PART 2: START-UP / The Decision / Making it Happen / Control and Decision-making / PART 3: GROWTH AND DECLINE / From Entrepreneur to Leader / Strategies for Success / Life-cycles and Portfolios / Making Growth Happen / The Exit / PART 4: PLANNING / Financing Small Firms / Developing a Business Plan / PART 5: TOPICS IN ENTREPRENEURSHIP / The Family Firm / International Entrepreneurship / Social and Civic Entrepreneurship / Corporate Entrepreneurship / Checklist of Regulations to be met in Setting up a Business in the UK / Entrepreneurship Exercises / Sources of Help and Advice in the UK / Learning Resources / Index November 2006 Paperback

568pp £34.99

246x189mm 978-1-4039-4733-8

‘Its clarity of organization and uncluttered style makes it accessible to all.’ - David Smallbone, Professor of Small Business and Entrepreneurship and Associate Director, Small Business Research Centre, Kingston University, UK This comprehensive guide to the key facts, ideas, and theories about enterprise and entrepreneurship considers their relation to small business and discusses measures taken to promote them. The authors outline the importance of the small business sector and consider the cultural, political and economic influences on business growth.

Paul Burns, Professor of Entrepreneurship and Dean, University of Bedford Business School, UK

This innovative text considers the personal qualities of successful entrepreneurs and the manner in which they do business. It demonstrates how these qualities can be replicated to form an organizational architecture that encourages entrepreneurship at all levels within a company. Contents: PART 1: THE ENTREPRENEURIAL DNA / PART 2: LEADING AND MANAGING THE ENTREPRENEURIAL ORGANISATION / PART 3: STRATEGIES FOR THE ENTREPRENEURIAL ORGANISATION / PART 4: ENCOURAGING CREATIVITY AND INNOVATION February 2008 Paperback

416pp £34.99

246x189mm 978-0-230-54263-1

Contents: Why Talk About Enterprise and Entrepreneurship? / Enterprise and Entrepreneurship - What Do They Mean? / Enterprise in Individuals / Enterprise: The External Influences / Other Aspects of Enterprise / Small Business: Definitions, Characteristics and Needs / The Process of Business Formation / Business Growth / Small is Beautiful: Entrepreneurship in the Bigger Business / Why Intervene? / Theories, Models and Assumptions (That Might Guide Intervention) / Intervention Methods (Objectives, Structures and Approaches) / Intervention Evaluation and Results / Science, Art or Magic? November 2008 Paperback

528pp £39.99

246x189mm 978-0-230-55270-8

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ENTREPRENEURSHIP AND SMALL BUSINESS • INNOVATION

Entrepreneurship

Building States and Markets

From Opportunity to Action

Enterprise Development in Central Asia

David Rae, Professor of Business & Enterprise, Lincoln Business School, University of Lincoln, UK

‘Each chapter has clear upfront learning goals, activity boxes and a wide choice of case material covering a diverse range of business disciplines and industries...The real strength of Rae is practical advice that encourages the development of entrepreneurial skills, which are relevant to students, managers and would-be entrepreneurs...’ - David W. Taylor, The International Journal of Entrepreneurial Behaviour and Research Contents: Introduction / The Context of Opportunity Centred Entrepreneurship / Personal Enterprise: Connecting Opportunities and Personal Goals / Opportunity Exploration / Opportunity Building / Planning to Realise Opportunities / Acting on Opportunities / Opportunity Centred Entrepreneurship in Action / Where Do We Go from Here? / Tutor Note / Appendices - Toolkit January 2007 Paperback

312pp £32.99

246x189mm 978-1-4039-4175-6

Gül Berna Özcan, Lecturer in European Business and Corporate Governance, School of Management, Royal Holloway, University of London, UK

The transition economies of Central Asia are faced with the most daunting challenge of modern capitalism: the move from vassal pseudo-states of the former Soviet Union to competitive nations. This book is the first to explore the first fifteen years of economic emergence, and assess the capabilities of these countries to transform their economies. Contents: Preface / Acknowledgements / Map / Introduction: Building States and Markets in Central Asia / Market Building and Social Stratification / Entrepreneurs and Their Perceptions / The Political Economy of Bazaars / The Gendered Economy / Business Interest Representation / International Assistance and Enterprise Development / Entrepreneurs as Moral Men / Conclusion / Appendix / Notes / References / Index February 2010 19 b/w tables Hardback

320pp

216x138mm

£55.00

978-1-4039-9161-4

The Legacy Family The Definitive Guide to Creating a Successful Multigenerational Family “Foreward by Jay Hughes” Lee Hausner, President of IFF Advisors, Inc., and served as Senior Psychologist for the Beverly Hills Unified School District for 19 years and Douglas K. Freeman, Chief Executive Officer of IFF Advisors, Inc. and founder of the law firm, Freeman, Freeman & Smiley, LLP.

Written by two experts in the field, will provide readers with a roadmap for detailing how to leave family wealth and more importantly, legacy, intact. Readers will learn a variety of skills, including how to articulate a collective vision and aspiration for the future which can be embraced by all family members nourishing close family bonds. January 2010 Hardback

224pp £27.50

INNOVATION

Innovation Management Strategy and Implementation using the Pentathlon Framework 2nd edition Keith Goffin, Professor of Innovation and New Product Development and Rick Mitchell, Visiting Professor both at Cranfield School of Management, UK

‘Goffin and Mitchell do an admirable job of assembling an arsenal of strategic tools within a comprehensive framework to help both students and practitioners of innovation. This book is the achievement of a delicate balancing act between depth and breadth that will ensure its place on the bookshelves of MBA students and managers alike.’ - Peter Erdélyi, Senior Lecturer in Strategy and Marketing, Bournemouth University, UK Designed primarily for students on MBA and executive education courses, this practical text uses a ‘pentathlon’ framework for discussing key issues. The authors provide pragmatic tools for the effective management of innovation and develop strategies for improving performance in both service and manufacturing companies. Contents: Key Aspects of Innovation Management

/ Innovation and Economics / Contrasting Services with Manufacturing / Developing an Innovation Strategy / Generating Creative, Customer-focused Ideas / Prioritization: Selecting and Managing the Portfolio / Implementation / Creating an Innovative Culture / Boosting Innovation Performance / The Future of Innovation Management March 2010 424pp 80 b/w tables and 60 diagrams Paperback £31.99

234x156mm 978-0-230-20582-6

234x156mm 978-0-230-61892-3

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INNOVATION

Technological Innovation

Technology Management

An Intellectual Capital Based View

Activities and Tools

Gregorio Martín de Castro, Miriam Delgado Verde, both Assistant Professors, Pedro López Sáez and José Emilio Navas López, both Professors of Business Administration, all at Universidad Complutense de Madrid, Spain

Focusing on innovation management, the authors explore the role of knowledge stocks or intellectual capital blocks such as human, social, technological, organizational and regional capitals, on technological innovation process typologies and firm performance, absorptive capabilities and organizational learning. Contents: Introduction / Theoretical Framework: The Knowledge Based View of the Firm / Firm’s Intellectual Capital / Firm’s Technological Innovation / Methodology / Results / Discussions and Conclusions June 2010 208pp 43 b/w tables and 19 figures Hardback £60.00

216x138mm 978-0-230-23021-7

Global Innovation Management A Strategic Approach J. Christopher Westland, Professor of Information & Systems Management, University of Science & Technology, Hong Kong

Innovation has become the twenty-first century’s industrial religion, and successful innovation management has become essential to a company’s productivity. A scientific methodology of innovation management can be articulated and mastered and Global Innovation Management provides the multinational manager with that framework. March 2008 Paperback

432pp £37.99

Industrial Design, Competition and Globalization

Dilek Cetindamar, Director of Competitiveness Forum, Rob Phaal, Senior Research Associate and David Probert, Senior Lecturer, both at Cambridge University, UK

‘an insightful resource for both the technology management student and professional. The student can benefit from the practical examples that bring the technology management tools and processes to life. The professional can benefit from the clearly written processes that explain the applicability of the presented tools.’- Dr. Christos-Dimitris Tsinopoulos, Lecturer in Operations & Project Management, Durham Business School, Durham University, UK ‘It must be read by students and managers who plan a career in the coming innovation age.’ Professor Hugo P. Tschirky, Swiss Federal Institute of Technology (ETH), Founding member of the European Institute of Technology and Innovation Management (EITIM) This is a practical textbook with a strong management focus that defines the role of Technology Management within an organization. It contains well developed pedagogical features and numerous case studies, and will appeal to MBAs, postgraduate and undergraduate students of business and engineering. Contents: Introduction / PART I: TECHNOLOGY MANAGEMENT ACTIVITIES / Acquisition / Exploitation / Identification / Learning / Protection / Selection / PART II: TECHNOLOGY MANAGEMENT TOOLS / Patent Analysis / Portfolio Management / Roadmapping / S– Curve / Stage–Gate / Value Analysis/Value Innovation / Resources for Tools / Conclusion: Linking TM activities with TM tools / Bibliography / Glossary / Index March 2010 296pp 246x189mm 30 b/w tables and 30 b/w illustrations Paperback £37.99 978-0-230-23334-8

Edited by Grete Rusten, Professor, Department of Geography, University of Bergen, Germany John R. Bryson, Professor of Enterprise and Economic Geography, University of Birmingham, UK

Economic activities are becoming increasingly globalized. One result being that for companies in developed market economies price-based competition is being replaced or supplemented by other forms of competitiveness. This book explores the shift towards design-based competitiveness and the escalation in the design-intensity of goods and services. November 2009 264pp 216x138mm 8 b/w illustrations, 13 figures and 11 b/w tables Hardback £55.00 978-0-230-20349-5

The Innovation for Development Report 2009–2010 Strengthening Innovation for the Prosperity of Nations Augusto López-Claros, World Economic Forum, Switzerland

The relative importance of various drivers of economic growth and prosperity has evolved over time and for a growing number of countries, innovation, in its many dimensions, is emerging as a leading factor. The Innovation for Development Report provides a comprehensive look at the role of innovation in enhancing the development process. November 2009 Paperback

416pp £50.00

276x216mm 978-0-230-23966-1

246x189mm 978-0-230-52491-0

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INNOVATION • BUSINESS ETHICS & CORPORATE SOCIAL RESPONSIBILITY

Changes in Innovation Towards an Improved Understanding of Economic Renewal Edited by Jani Saarinen, Manager, Innovation and Tecnhology Policy, PricewaterhouseCoopers and Nina Rilla, Research Scientist, VTT Technical Research Centre of Finland

This book is a collection of articles all contributing to the theme of changes in innovation and innovation processes, and aims to create new knowledge about crucial issues in the Finnish and global innovation environment which forms critical intelligence in innovation strategies for firms and decision makers. September 2009 256pp 22 b/w tables and 34 figures Hardback £60.00

216x138mm 978-0-230-57744-2

Managing Flow A Process Theory of the Knowledge-Based Firm Ikujiro Nonaka, Graduate School of International Corporate Strategy, Hitotsubashi University, Japan, Ryoko Toyama, Japan Advanced Institute of Science and Technology, Graduate School of Knowledge Science, Japan and Toru Hirata, Faculty of Economics, Kanazawa University, Japan

‘Nonaka and his co-authors must be congratulated on developing an understanding of this ephemeral concept of knowledge, and on widening it out beyond business objectives to general wellbeing.’ Gordon Harris, Professional Manager July 2008 Hardback

280pp £55.00

BUSINESS ETHICS & CORPORATE SOCIAL RESPONSIBILITY Ethics Economics and Justice Rowan Williams, Archbishop of Canterbury, UK and Larry Elliott, Economics Editor, The Guardian

During the ongoing global financial crisis, a lack of moral and ethical leadership in society has been exposed. The Most Reverend Rowan Williams, Archbishop of Canterbury and Larry Elliott, The Guardian, bring together their thoughts on the issues of ethics and morality in business, with contributions from leading business figures. Contents: R.Williams, Archbishop of Canterbury: Foreword / Larry Elliott, Economics Editor, The Guardian: Introduction / Rowan Williams, Archbishop of Canterbury: Theology and the Nature of Accountability / Phillip Blond, ResPublica: Economics and the Shape of Society / Andrew Whittaker, FSA: Culture and the Crisis / Jon Cruddas MP with Jonathan Rutherford, Editor, Soundings: Values in an Ethical UK Economy / Lord Robert Skidelsky: Investment and Public Policy in a Globalized Economy / Adam Lent, Senior Policy Officer, TUC: Ethics in a Service Economy / Zac Goldsmith: Marrying the Market with the Environment And contributions from Will Hutton, Executive ViceChair, The Work Foundation and John Reynolds Chair of Church of England’s Ethical Investment Advisory Group and Chief Executive of Reynolds Partners Ltd 256pp £20.00

Challenges and Controversies 2nd edition

Crisis and Recovery

September 2010 Hardback

The Ethical Business

235x156mm 978-0-230-25214-1

Kamel Mellahi, Professor of Strategic Management, University of Sheffield Management School, UK, Kevin Morrell, Senior Lecturer, Birmingham Business School, University of Birmingham, UK and Geoffrey Wood, Professor of Human Resource Management, University of Sheffield, UK

‘This is an excellent introductory text: grounded, topical and practical.’ - Jeremy Moon, Professor of Corporate Social Responsibility, Director of International Centre for Corporate Social Responsibility, Nottingham University Business School, UK The second edition of The Ethical Business has been updated with new chapters focusing on the symbiotic relationship between business and the environment. New case studies have been developed to increase the practical application of ethical themes within the workplace. A critical analysis of contemporary issues in business ethics. Contents: PART I: THEORETICAL FOUNDATIONS / Introducing Business Ethics / The Ethical Business and the Business of Ethics / PART II: ISSUES FACING MANAGEMENT / Governance and Compliance / Social Partnerships / Green Issues / Globalization and Trade / PART III: ETHICAL MANAGEMENT IN PRACTICE: ETHICS AND KEY FUNCTIONAL AREAS / Accounting and Finance / Organizational Behaviour and Human Resource Management / Marketing / Supply Chain and Operations Management July 2010 272pp 234x156mm 15 b/w line drawings and 15 b/w tables Paperback £29.99 978-0-230-54693-6

216x138mm 978-0-230-55376-7

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections

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BUSINESS ETHICS & CORPORATE SOCIAL RESPONSIBILTY

Critical Management Ethics Thomas Klikauer, School of Management, University of Western Sydney, Australia

Written in the European tradition of Kant’s philosophical trilogy on critique and Hegel’s concept of ethical life it outlines the great traditions in ethical philosophy: Aristotelian virtue ethics, Kantian ethics, and utilitarianism. It presents modern ethics from Nietzsche, Adorno, and Habermas to Kohlberg’s stages of moral development. Contents: Introducing Critical Management Ethics / Critical Virtue Ethics: from Aristotle to Adorno / Modern Virtue Ethics / A Utilitarian Critique on Management Ethics / The Utilitarian Happiness Principle / The Ethics of Pleasure, Swine and Marmalade / The Ethics of Friendship and Aesthetic Enjoyment / A Kantian Critique on Management Ethics / A Textbook-Case, Categorical Imperatives, and Means and Ends / Hegel’s Sittlichkeit and Management Ethics / Freedom, the Common Will and Sittlichkeit / Hegel’s Slave-Morality and Management Ethics / To Have a Purpose and To Serve a Purpose / Management Ethics as Camera Obscura / Kohlberg’s Moral Manager I: from Impulsiveness to Punishment / Kohlberg’s Moral Manager II: from Rewards to Universalism / Positive Management Ethics / The Managerial Ethics of Intuitionism and Subjectivism / The Managerial Ethics of Moral Egoism / The Managerial Ethics of Relativism and Moral Solitude / The Managerial Ethics of Nihilism / The Managerial Ethics of Thomas Hobbes / The Managerial Ethics of Friedrich Nietzsche / Conclusion: The Practical Ethics of Sittlichkeit and Communicative Ethics / Ten Rules for Ethics Councils July 2010 6 b/w tables Hardback

240pp

216x138mm

£65.00

978-0-230-23825-1

Big Business, Big Responsibilities

Greed Edited by Alexis Brassey, Consultant, Cramer Pelmont Solicitors and Stephen Barber, Senior Research Fellow, Global Policy Institute, London Metropolitan University, UK Foreword by Nicola

From Villains to Visionaries: How Companies are Tackling the World’s Greatest Challenges ANDY WALES, MATTHEW GORMAN AND DUNSTAN HOPE

BIG BUSINESS BIG RESPONSIBILITIES From Villains to Visionaries: How Companies are Tackling the World's Greatest Challenges

Andy Wales, Director of Sustainable Development, SABMiller, Matthew Gorman, Director, Corporate Responsibility & Environment, BAA Ltd and Dunstan Hope, Managing Director, Information and Communications Technology, Business for Social Responsibility, USA

Big business is often seen as the villain in terms of the environment or social 3 wellbeing. But some leading businesses are becoming leaders in the fight against climate change and protectors of human rights. This book explains why this is now a core part of strategy and not just philanthropy for these businesses. Contents: Introduction / A Challenging World with some Unexpected Heroes / The Scale of the Challenge for Change / Changing Course: How Big Business Began to Lead / The New Collaboration Zone / Beware the Power of the Naysayers / Smarter Products and Better Protected Consumers / Looking Beyond the Label / New Responsibilities in the Networked Age / Complexity, Innovation and Regulation / Who is Driving Change? / The Government of Big Business / Everyday Champions / Conclusion -The View from Here – Successful Companies in a Sustainable World June 2010 2 b/w tables Hardback

256pp

234x156mm

£25.00

978-0-230-24395-8

Horlick

For all of the technical explanations for meltdown in the financial markets during the banking crisis, the most readily accepted and almost universal explanation is the single word ‘greed’. This is a subject which can at once be seen as the disease at the heart of society and the motivating force behind the progress of mankind. October 2009 Hardback

208pp £55.00

216x138mm 978-0-230-20148-4

An Ethical Approach to Leading Change An Alternative and Sustainable Application Mervyn Conroy, Senior Fellow, University of Birmingham, UK

MacIntyre’s narrative based virtue ethics have for the first time in this book been applied to an organization undergoing change driven by market forces and a society that wants more for less with scant regard for the means by which that is achieved. The practical potential of these insights is explored in the case study that runs through the book. Contents: Introduction / The Healthcare Sector and the Modernizing Agenda / Organizational Change and Healthcare / Turning to Narrative / Research Methodology / Stories: Epic, Tragic, Comic and Romantic / Serial: Community Mental Health Team Formation / Themes / Feedback and Focus Groups / Discussion and Conclusions December 2009 8 b/w tables Hardback

272pp

216x138mm

£65.00

978-0-230-23847-3

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BUSINESS ETHICS AND CORPORATE SOCIAL RESPONSIBILITY

The Humanitarian Response Index 2009

Citizenship

Eco-Innovation

A Reality Far From Ideal

Whose Crisis? Clarifying Donor’s Priorities

Edited by Andrew Kakabadse, Professor of International Management Development, Cranfield School of Management, Cranfield University, UK, Nada Kakabadse, Professor in Management and Business Research, Northampton Business School, UK and Kalu N. Kalu, Professor of Political Science and Public Administration, Auburn University, USA

When Sustainability and Competitiveness Shake Hands

DARA (Development Assistance Research Associates) ’The HRI is an enormously innovative tool for preparing for a world of greater humanitarian shock and urgent need. We need to put humanitarian response on a greatly scaled-up basis. The HRI will bring us much closer to this goal. The wellbeing and even survival of millions are at stake.’ - Jeffrey D. Sachs, Director of The Earth Institute, Columbia University, USA Over 350 million people are affected each year by disaster and conflict. The international community is often unable to respond effectively to these crises. This report provides an independent examination of donor performance with the aim of improving the effectiveness of aid, and promoting greater accountability of donors. November 2009 Paperback

256pp £40.00

276x216mm 978-0-230-57349-9

Humanitarian Response Index 2008 Donor Accountability in Humanitarian Action DARA (Development Assistance Research Associates) November 2008 Paperback

312pp £45.00

276x216mm 978-0-230-22196-3

Javier Carrillo-Hermosilla, Professor of Economic Environment, Instituto de Empresa, Spain, Pablo del Río González, Professor, Department of International and Spanish Economics and Vice-dean for External Relations, Faculty of Social Sciences and Law, University of Castilla -La Mancha, Spain and Totti Könnölä, Research Fellow, Centre for Eco-Intelligent Management, Instituto de Empresa, Spain

‘An outstanding and critical summation of citizenship, a definite for all in public policy and administration.’ - Professor Farhad Analoui, Professor, International Development & Human Resource Management, Bradford University, UK September 2009 224pp 2 figures and 13 b/w tables Hardback £60.00

216x138mm 978-0-230-21666-2

ebook available from: Palgrave Connect Business & Management Collections

Rethinking Growth Social Intrapreneurship for Sustainable Performance Walter Baets, Director of the GSB, University of Cape Town, South Africa and Erna Oldenboom, Managing Partner, Orakel bv, France

Should we rethink growth? Is the abundance of the western world still ethical? Growth, social responsibility and sustainable development are indeed deeply entangled. This book aims to provide the reader with a transversal, holistic view on these issues, and a real understanding of corporate growth, along with its possible alternatives. March 2009 Hardback

256pp £60.00

’This book provides an excellent vision on how the environment can find its place in the new and rapidly changing world of business. Its content offers clarity on eco-innovation, that is, the ability to transform environmental challenges into business opportunities. It will certainly enlighten eco-innovators and decision makers at a crucial time of change.’ - Beatriz Yordi, Head of Eco-Innovation Unit, Executive Agency for Competitiveness and Innovation (EACI), European Commission August 2009 272pp 26 b/w tables and 18 figures Hardback £25.00

234x156mm 978-0-230-20206-1

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections, Waterstone’s

216x138mm 978-0-230-20139-2

The Diversity, Leadership and Responsibility Series Series Editor: Walter Baets ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections

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BUSINESS ETHICS AND CORPORATE SOCIAL RESPONSIBILTY • BUSINESS LAW

Business Ethics in Action Seeking Human Excellence in Organizations Domènec Melé, Professor and Chairman, Department of Business Ethics, IESE Business School, University of Navarra, Spain

It is argued that, without neglecting efficiency or profits, human wellbeing should be the first priority of every business. Business Ethics in Action defends the need to orient business to people. Through case studies and pedagogy, this book aids students to apply the foundations and principles of business ethics to real world situations. Contents: PART I: INTRODUCTION TO BUSINESS ETHICS / PART II: THE INDIVIDUAL WITH THE ORGANIZATION / PART III: MANAGERIAL ETHICS / PART IV: ORGANIZATIONAL ETHICS / PART V: SOCIETAL BUSINESS ETHICS A Full Table of Contents is Available at: www.palgrave.com June 2009 440pp 234x156mm 30 diagrams, 30 b/w tables and 15 charts Paperback £31.99 978-0-230-57310-9

International and Comparative Labour Law

BUSINESS LAW

Employment Law

Current Challenges

7th edition Deborah J. Lockton, Professor of Employment Law, Leicester De Montfort Law School, UK

‘Clear layout and the text is pitched at an accessible level.’ - Times Higher Education Textbook Guide Employment law is one of the fastest moving areas in the law today, with statutory changes, European Directives and new cases changing the detail rapidly. This book steers the student confidently through the complexities, exploring statute and case law and is reinforced with summaries, exercises and further reading throughout. Ideal for non-law students. March 2010 Paperback

496pp £22.99

Arturo Bronstein, Secretary General, International Society for Labour and Social Security Law

A stimulating, authoritative account of international employment law written by a leading figure who for many years has shaped global policy, striving to implement fairer working conditions worldwide. Readers are expertly guided through the context and development of labour law, making this book ideal for study or research. May 2009 footnotes Paperback

320pp

234x156mm

£36.99

978-0-230-22822-1

Co-publisher International Labour Office

246x171mm 978-0-230-25158-8

Palgrave Macmillan Law Masters

Business Law 4th edition

Stephen Judge, formerly University of Surrey, UK

Greed and Corporate Failure The Lessons from Recent Disasters

Company Law

June 2009 Paperback

7th edition

Palgrave Macmillan Law Masters

Stewart Hamilton, Professor of Accounting and Finance, IMD, Switzerland and Alicia Micklethwait, Accountant and Writer

Janet Dine, Professor of International Economic Law, Queen Mary University of London, UK and Marios Koutsias, Lecturer in EU Commercial Law, University of Essex, UK

April 2006 Hardback

August 2009 Paperback

224pp £29.00

234x156mm 978-1-4039-8636-8

Choice Outstanding Academic Title 2006

352pp £20.99

400pp £24.99

246x171mm 978-0-230-57572-1

246x171mm 978-0-230-57914-9

Palgrave Macmillan Law Masters

ebook available from: Barnes & Noble, Inc., Dawson ERA, Ebook Library, ebooks.com, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections, Waterstone’s

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

BUSINESS HISTORY • BANKING AND FINANCE BUSINESS HISTORY

BANKING AND FINANCE

When Money Was In Fashion Henry Goldman, Goldman Sachs, and the Founding of Wall Street

An Introduction to Global Financial Markets

Contents: Against all Odds / Growing Pains / Bickering in the Boardroom / Phoenix Rising / The Fine Art of Collecting Fine Art / Family Matters / End of the Line / Acknowledgments May 2010 256pp 16pp b/w photographs Hardback £17.99

234x156mm 978-0-230-61750-6

3rd edition Keith Pilbeam, Professor of International Economics and Finance, City University, London, UK

6th edition

June Breton Fisher, Henry Goldman’s granddaughter. She has done extensive professional research into her family tree and forged a reconnection with the Sachs

The gripping story of the founding of world’s most successful investment bank.

Finance & Financial Markets

Stephen Valdez, formerly Financial Trainer and Consultant and former Director of Profile Financial Training Plc., and Philip Molyneux, Professor of Banking and Finance, University of Wales, Bangor, UK

‘This book definitely provides the best introduction to the study of world financial markets.’ - Francis Bismans, Professor in Economics and Finance, BETA and University of Nancy, France ‘A must read for those beginning to study finance and an essential reference for advanced students of the topic. The coverage of the recent financial crisis is fantastic and provides a thorough update of all the data, markets, institutions, and financial instruments that played a role in the crisis.’ - Allen N. Berger, H. Montague Osteen, Jr., Professor in Banking and Finance, Moore School of Business, University of South Carolina, USA Contents: PART I: INTRODUCTION / PART II: BANKING / PART III: SECURITIES MARKETS / PART IV: FOREIGN EXCHANGE AND EUROPEAN ECONOMIC AND MONETARY UNION / PART V: DERIVATIVE PRODUCTS / PART VI: THE NEW TIGER ECONOMIES / PART VII: TRENDS IN THE GLOBAL FINANCIAL MARKETS April 2010 528pp 50 b/w tables and 5 figures Paperback £29.99

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Doing Business 2010

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Capitalist Crisis and the Politics of Recession

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Andrew Gamble, Professor of Politics, University of Cambridge, UK

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‘Much has changed in the latest incarnation of this dictionary...More than 1,500 economists contributed almost 1,900 signed entries; more than 1,000 of the entries are new or ‘heavily revised’ and expanded. Along with the descriptions of economic method from earlier editions, this edition includes much information on ‘what those methods have found.’ It also offers new emphasis on advances that have occurred in microeconomics, Bayesian theory, game theory, and behavioral, international, and experimental economics...A regularly updated online version of the dictionary is available www.dictionaryofeconomics.com, with site license pricing based on institution type and FTE. Summing Up: Highly recommended.’ - Choice Written by over 1500 eminent contributors, this edition of The New Palgrave Dictionary of Economics retains many classic essays of enduring importance and contains 1,872 articles. Published in eight print volumes and for the first time in online format, this is the definitive scholarly reference work for a new generation of economists.

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The Impact of 9/11 on Business and Economics: The Business of Terror The Day that Changed Everything? Edited by Matthew J. Morgan, Assistant Professor of Politics, Bentley College, USA Foreword by James Heckman

The Impact of 9/11 on Business and Economics is the second volume of the six-volume series The Day that Changed Everything? edited by Matthew J. Morgan. The series brings together from a broad spectrum of disciplines the leading thinkers of our time to reflect on one of the most significant events of our time. October 2009 Hardback

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Managing High-Stakes Risk Toward a New Economics for Survival Mark Jablonowski, Intuitive Risk, USA

The threat we face from high-stakes risk has never been higher. These challenges include environmental pollution, fragile financial systems and the threat of widespread geopolitical violence. This book suggests that a return to natural risk levels – those in accordance with naturally occurring background levels – is both desirable and achievable. October 2009 Hardback

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New Loss Prevention

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Redefining Shrinkage Management Adrian Beck, Reader in Criminology, Department of Criminology, University of Leicester, UK and Colin Peacock, Director of Shrink and Store Operations Improvements, Procter and Gamble

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INDEX A Action Learning and its Applications Dilworth Boshyk 21 Action Learning Boshyk Dilworth

Adamson BrandDigital

Alliances for Sustainable Development Berlie

Alon Chang Fetscherin Lattermann McIntyre China Rules

Alon Franchising Globally

Ambos Schlegelmilch The New Role of Regional Management

Anholt Competitive Identity

Anholt Places

Argüden Boardroom Secrets Armstrong Persuasive Advertising

Blyton Blunsdon Reed Dastmalchian Ways of Living 18

Building Brand Value the Playboy Way Gunelius

Boardroom Secrets Argüden

Building Great Customer Experiences Shaw Ivens

Building Influence in the Workplace Oade

Boehler Barron Cook Selling Your Business for More 52

Building States and Markets Özcan

Bolton Houlihan Work Matters

Burns Corporate Entrepreneurship

Bosch Lehndorff Rubery European Employment Models in Flux

Burns Entrepreneurship and Small Business

Boshyk Dilworth Action Learning

Boundaryless Careers and Occupational Wellbeing Cortini Tanucci Morin

Body Language in Business Furnham Petrova

12 3

Business Ethics in Action Melé

Bowles Cooper Employee Morale

Business Information Systems Beynon-Davies

Boxall Purcell Strategy and Human Resource Management

Business Law Judge

The Business Leader’s Health Manual McGannon

Bradley Healy Ethnicity and Gender at Work

Business Power and Conflict in International Environmental Politics Falkner

Business Research Collis Hussey

Business Statistics Taylor

Butcher Clarke Smart Management

B Badía Zara and her Sisters

Baets Oldenboom Rethinking Growth

Baron Harris Hilton Services Marketing

Batty Cain Media Writing

Braithwaite Hyde Pope Culture and Climate in Health Care Organizations 28 Brand Avatar de Mesa

BrandDigital Adamson

Brassey Barber Greed

Bratton Gold Human Resource Management

Bratton Sawchuk Forshaw Callinan Corbett Work & Organizational Behaviour

Brennan Baines Garneau Vos Contemporary Strategic Marketing 34

Caldwell Gravett Using Your Emotional Intelligence to Develop Others 23 Can Japan Compete? Porter Takeuchi Sakakibara

45 11

Carlopio Strategy by Design

Carrillo-Hermosilla del Río González Könnölä EcoInnovation

Casanova Global Latinas

Beck Peacock New Loss Prevention

Bridge O’Neill Martin Understanding Enterprise

Benett Gobhai O’Reilly Welch Good for Business

Bridgewater Football Brands

Benett O’Reilly Consumed

Bridgewater Football Management

Berlie Alliances for Sustainable Development

Bronstein International and Comparative Labour Law 59

Beverland Building Brand Authenticity

Brookes Grint The New Public Leadership Challenge 6

Bevolo The Golden Crossroads

Brown The Cultural Work of Corporations

Beynon-Davies Business Information Systems

Bryson Beyond Skill

Beyond Authority Middleton

Beyond Skill Bryson

Buckley Casson The Multinational Enterprise Revisited

Buckley Foreign Direct Investment, China and the World Economy

Big Business, Big Responsibilities Wales Gorman Hope 57

Capital Rising Cohan Rangan

Bricolage, Care and Information Avgerou Lanzara Willcocks

Baxter The Language of Female Leadership

Business & Management Research Hallebone Priest 16 5

Avgerou Lanzara Willcocks Bricolage, Care and Information

Building Brand Authenticity Beverland

Business at a Crossroads Lloyd

Asian Business and Management Hasegawa Noronha 44 Atzeni Workplace Conflict

Black Morrison Sunset in the Land of the Rising Sun 44

Cetindamar Phaal Probert Technology Management 55 Chahal The Dream

Changes in Innovation Saarinen Rilla

China Calling Mackinnon Powell

China Counting Mackinnon Powell

China Rules Alon Chang Fetscherin Lattermann McIntyre

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INDEX China’s Emerging Outsourcing Capabilities Lacity Willcocks Zheng

China’s Highway of Information and Communication Technology Yu Li-Hua 45 Chobanova Strategies of Multinationals in Central and Eastern Europe 47 Chouliaraki Morsing Media, Organizations and Identity

Citizenship Kakabadse Kalu

Coach and Couch Kets de Vries Korotov Florent-Treacy 5 The Coaching Kaleidoscope Kets de Vries Guillén Korotov Florent-Treacy 5

Employment Law Lockton

Dainty Anderson The MBA Companion

Entrepreneurs, Managers, and Leaders Mayo Nohria Rennella

DARA Development Assistance Research Associates Humanitarian Response Index 2008 58

Entrepreneurship and Small Business Burns

DARA Development Assistance Research Associates The Humanitarian Response Index 2009 58

Entrepreneurship Rae

Entwistle Teaching for Understanding at University 63

Darroch Marketing Through Turbulent Times

Essential Quantitative Methods Oakshott

Davies Doing a Successful Research Project

An Ethical Approach to Leading Change Conroy

de Mesa Brand Avatar

The Ethical Business Mellahi Morrell Wood

Digital Advertising McStay

Ethnicity and Gender at Work Bradley Healy

European Employment Models in Flux Bosch Lehndorff Rubery

Cohan Rangan Capital Rising

Dilworth Boshyk Action Learning and its Applications 21

Collis Hussey Business Research

Dimitratos Jones Resources, Efficiency and Globalization

Executive Development Journeys Heimer Rathbone 18

Company Law Dine Koutsias

Dine Koutsias Company Law

Executive Greed Kothari

The Competent Public Sphere Roberts

The DNA of Customer Experience Shaw

Executive’s Guide to Understanding People Zaleznik 8

The Competitive Advantage of Nations Porter

Doing a Successful Research Project Davies

Competitive Identity Anholt

Doing Business 2010 World Bank

Complexity and the Nexus of Leadership Goldstein Hazy Lichtenstein 7

Donaldson Sales Management

Falkner Business Power and Conflict in International Environmental Politics 43

Conroy An Ethical Approach to Leading Change

Donkin The Future of Work

Family Business Kenyon-Rouvinez Ward

Consumed Benett O’Reilly

Donkin The History of Work

The Dream Chahal

Family Business Models Gimeno Baulenas Coma-Cros Lansberg 52

Drew McCallum Roggenhofer Journey to Lean

Durlauf Blume The New Palgrave Dictionary of Economics

Contemporary Challenges to International Business Ibeh Davies 44 Contemporary Europe Sakwa Stevens

Contemporary Strategic Marketing Brennan Baines Garneau Vos 34

Farquhar Meidan Marketing Financial Services

Finance and Financial Markets Pilbeam

Financial Statistics Office for National Statistics

Fisher When Money Was In Fashion

The Five Futures Glasses Mićić

Corby Palmer Lindop Rethinking Reward

Cordón Vollmann The Power of Two

Early Project Appraisal Samset

Corporate Entrepreneurship Burns

Eco-Innovation Carrillo-Hermosilla del Río González Könnölä 58

Cortini Tanucci Morin Boundaryless Careers and Occupational Wellbeing

Economic & Labour Market Review Office for National Statistics

Creative Labour McKinlay Smith

The Economy of Brands Lindemann

Foreign Direct Investment, China and the World Economy Buckley

Crisis and Recovery Williams Elliott

e-Governance for Development Madon

Franchising Globally Alon

Critical Management Ethics Klikauer

Electronic Markets Standing

Freyssenet The Second Automobile Revolution

The Cultural Work of Corporations Brown

Culture and Climate in Health Care Organizations Braithwaite Hyde Pope

Friends and Enemies in Organizations Morrison Wright

The Elephant In the Boardroom Furnham Employee Morale Bowles Cooper

Flinn The Learning Layer

Football Brands Bridgewater

Football Management Bridgewater

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INDEX Fryzel Dembinski The Role of Large Enterprises in Democracy and Society

Gold Beardwell Holden Iles Stewart Human Resource Development

The Golden Crossroads Bevolo

Furnham Petrova Body Language in Business

Goldstein Hazy Lichtenstein Complexity and the Nexus of Leadership

Furnham The Elephant In the Boardroom

Good for Business Benett Gobhai O’Reilly Welch

The Future International Manager Zsolnai Tencati

Govers Go Place Branding

The Future of Decision Making Schank Lyras Soloway 10

The Grants Register 2010 Palgrave Macmillan Ltd

The Future of Work Donkin

The Grants Register 2011 Palgrave Macmillan Ltd

Furnham People Management in Turbulent Times

Greed and Corporate Failure Hamilton Micklethwait 59

G all Union Revitalisation in Advanced Economies

Gamble The Spectre at the Feast

Gardiner Project Management

The Gene Revolution and Global Food Security Oyelaran-Oyeyinka Gehl Sampath Gibb Human Resource Development

Greed Brassey Barber

The Green Workplace Stringer

Greener Public Management

Greetham Thinking Skills for Professionals

Hill Operations Management

The History of Work Donkin

Hockerts Mair Robinson Values and Opportunities in Social Entrepreneurship 51 Hollis The Global Brand

Hopkins Star-Spangled Soccer

The House Advantage Ma

How to Brand Nations, Cities and Destinations Moilanen Rainisto

Howcroft Richardson Work and Life in the Global Economy

Hultén Broweus van Dijk Sensory Marketing

Human Resource Development Gibb

Human Resource Development Gold Beardwell Holden Iles Stewart

Grint Leadership

Human Resource Management Bratton Gold

Growth Management Lester

Humanitarian Logistics Tomasini Van Wassenhove

Gill The Handbook of Security

Gunelius Building Brand Value the Playboy Way

Gimeno Baulenas Coma-Cros Lansberg Family Business Models

Humanitarian Response Index 2008 DARA Development Assistance Research Associates

Global Boards Kakabadse

The Humanitarian Response Index 2009 DARA Development Assistance Research Associates

The Global Brand Hollis

Global Challenges for Identity Policies Whitley Hosein

Hallebone Priest Business & Management Research 16

The Global Corporate Brand Book Morley

Hamilton Micklethwait Greed and Corporate Failure 59

Global Inequalities and Higher Education Unterhalter Carpentier

The Handbook of Global Outsourcing and Offshoring Oshri Kotlarsky Willcocks 50

Global Innovation Management Westland

The Handbook of Security Gill

H Haghirian Innovation and Change in Japanese Management Hall Janman The Leadership Illusion

Global Latinas Casanova

Harmony versus Conflict in Asian Business Yau Chow 46

Global Political Economy O’Brien Williams

Hasegawa Noronha Asian Business and Management 44

Global Strategic Management Lasserre

Hausner Freeman The Legacy Family

Globalization Scholte

Hawryszkiewycz Knowledge Management

Globalizing Ideal Beauty Sutton

Hayes The Theory and Practice of Change Management

Goethals McDowell Lincoln’s Legacy of Leadership

Goethals Wren Leadership and Discovery

Goffin Mitchell Innovation Management

Heimer Rathbone Executive Development Journeys 18 The Hidden Dynamics of Path Dependence Schreyögg Sydow

Hill Manufacturing Operations Strategy

Ibeh Davies Contemporary Challenges to International Business

The Impact of 9/11 on Business and Economics: The Business of Terror Morgan

Industrial Design, Competition and Globalization Rusten Bryson

Industrial Organizational Psychology Levy

Innovation and Change in Japanese Management Haghirian

The Innovation for Development Report 2009-2010 López-Claros 55 Innovation Management Goffin Mitchell

Intelligent IT-Offshoring to India Messner

International and Comparative Labour Law Bronstein 59 International and Cross-Cultural Management Studies Jack Westwood

The International Business Environment Morrison

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INDEX International Business Morrison

An Introduction to Global Financial Markets Valdez Molyneux 60 Introduction to Management Pettinger

J Jablonowski Managing High-Stakes Risk Jack Westwood International and Cross-Cultural Management Studies

62 42

Kurihara Japanese Corporate Transition in Time and Space 29

L Lacity Willcocks Zheng China’s Emerging Outsourcing Capabilities Laljani Making Strategic Leaders

50 8 34

The Language of Female Leadership Baxter

Jackson Shaw Mastering Fashion Buying & Merchandising Management

Lasserre Global Strategic Management

Jackson Shaw Mastering Fashion Marketing

Lasserre Schutte Strategies for Asia Pacific

Japanese Corporate Transition in Time and Space Kurihara

Leadership and Discovery Goethals Wren

Journey to Lean Drew McCallum Roggenhofer

Judge Business Law

The Leadership Illusion Hall Janman

Leadership Teams Sheard Kakabadse

Leading HR Sparrow Hird Hesketh Cooper

Ma The House Advantage

Mackinnon Powell China Calling

Mackinnon Powell China Counting

Madon e-Governance for Development

Making Strategic Leaders Laljani

Lambin Chumpitaz Schuiling Market Driven Management

Leadership Grint

Management & Organization Linstead Fulop Lilley Management Theory in Action Kessler

8 28 6

Managing Component-Based Development in Global Teams Kotlarsky Oshri

Managing Economies, Trade and International Business O’Connor

Managing Flow Nonaka Toyama Hirata

Managing High-Stakes Risk Jablonowski

Managing Knowledge Work and Innovation Newell Robertson Scarbrough Swan 30 Managing Politics at Work Oade

Managing Workplace Bullying Oade

Leavy McKiernan Strategic Leadership

Manufacturing Operations Strategy Hill

The Legacy Family Hausner Freeman

Kelan Performing Gender at Work

Lester Growth Management

Market Driven Management Lambin Chumpitaz Schuiling

Kelly Harrison Working in Jamie’s Kitchen

Levy Industrial Organizational Psychology

Marketing Financial Services Farquhar Meidan

Kenyon-Rouvinez Ward Family Business

Lewis Simpson Revealing and Concealing Gender

Marketing Through Turbulent Times Darroch

Kessler Management Theory in Action

Lincoln’s Legacy of Leadership Goethals McDowell

Martín de Castro Delgado Verde López Sáez Navas López Technological Innovation

Kets de Vries Guillén Korotov Forent-Treacy The Coaching Kaleidoscope

Kahancová One Company, Diverse Workplaces

Leading the Charge Zinni Koltz

Kakabadse Global Boards

The Learning Layer Flinn

Kakabadse Kalu Citizenship

Kakabadse Rice Wine with the Minister

Kets de Vries Korotov Florent-Treacy Coach and Couch 5 Kets de Vries Sex, Money, Happiness, and Death

Martin Thompson Social Enterprise

Mastering Fashion Buying & Merchandising Management Jackson Shaw

Mastering Fashion Marketing Jackson Shaw

34 16

Linstead Fulop Lilley Management & Organization 28 Lloyd Business at a Crossroads

Maylor Blackmon Researching Business and Management

López-Claros The Innovation for Development Report 2009-2010

Mayo Nohria Rennella Entrepreneurs, Managers, and Leaders

Luxury Fashion Branding Okonkwo

The MBA Companion Dainty Anderson

Luxury Online Okonkwo

McGannon The Business Leader’s Health Manual

McKinlay Smith Creative Labour

McStay Digital Advertising

The King of Madison Avenue Roman

Klikauer Critical Management Ethics Knowledge Management Hawryszkiewycz

Lindgren Bandhold Scenario Planning

Kotlarsky Oshri Managing Component-Based Development in Global Teams

Lindemann The Economy of Brands

Lockton Employment Law

Key Concepts in Leisure Sutherland Canwell

Kothari Executive Greed

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INDEX Media Writing Batty Cain

Media, Organizations and Identity Chouliaraki Morsing

Melé Business Ethics in Action

Mellahi Morrell Wood The Ethical Business

O’Brien Williams Global Political Economy

Messenger Ghosheh Offshoring and Working Conditions in Remote Work

O’Connor Managing Economies, Trade and International Business

Persuasive Advertising Armstrong

Messner Intelligent IT-Offshoring to India

Oade Building Influence in the Workplace

Pettinger Introduction to Management

Mićić The Five Futures Glasses

Oade Managing Politics at Work

Pilbeam Finance and Financial Markets

Oade Managing Workplace Bullying

Place Branding Govers Go

Oakshott Essential Quantitative Methods

Places Anholt

Office for National Statistics Economic & Labour Market Review

Porter Takeuchi Sakakibara Can Japan Compete?

Porter The Competitive Advantage of Nations

Office for National Statistics Financial Statistics

The Power of Two Cordón Vollmann

Office for National Statistics United Kingdom Balance of Payments 2010

Profiting from Diversity Moss

Office for National Statistics United Kingdom Economic Accounts

Project Management Gardiner

Promoting Workplace Well-being Thompson Bates

Public Management Greener

Middleton Beyond Authority

Moilanen Rainisto How to Brand Nations, Cities and Destinations 37 Montgomery Understanding the International Student Experience

Morgan The Impact of 9/11 on Business and Economics: The Business of Terror

Morley The Global Corporate Brand Book

Morrison International Business

Morrison The International Business Environment

Morrison Wright Friends and Enemies in Organizations

Moss Profiting from Diversity

The Multinational Enterprise Revisited Buckley Casson Musacchio Adorisio Storytelling in Organizations

Nonaka Toyama Hirata Managing Flow

Peck Dickinson Performing Leadership

Noon Blyton The Realities of Work

Penney Neilson Next Generation Leadership

People Management in Turbulent Times Furnham

Offshoring and Working Conditions in Remote Work Messenger Ghosheh 40

Performing Gender at Work Kelan Performing Leadership Peck Dickinson

21 9

The Oil and Gas Service Industry in Asia Yi

Okonkwo Luxury Fashion Branding

Okonkwo Luxury Online

One Company, Diverse Workplaces Kahancová

Operations Management Hill

Rae Entrepreneurship

Organization Philosophy Scott

The Realities of Work Noon Blyton

Orsato Sustainability Strategies

Researching Business and Management Maylor Blackmon

Oshri Kotlarsky Willcocks The Handbook of Global Outsourcing and Offshoring

Resources, Efficiency and Globalization Dimitratos Jones

The New Palgrave Dictionary of Economics Durlauf Blume 61

Oyelaran-Oyeyinka Gehl Sampath The Gene Revolution and Global Food Security

Responses to Regionalism in East Asia Staples

The New Public Leadership Challenge Brookes Grint 6

Özcan Building States and Markets

Rethinking Growth Baets Oldenboom

Rethinking Reward Corby Palmer Lindop

Revealing and Concealing Gender Lewis Simpson

Rice Wine with the Minister Kakabadse

N Neuro-Linguistic Programming Tosey Mathison

New Loss Prevention Beck Peacock

The New Role of Regional Management Ambos Schlegelmilch

The New Silk Road Simpfendorfer

Newell Robertson Scarbrough Swan Managing Knowledge Work and Innovation

Next Generation Leadership Penney Neilson

P Palgrave Macmillan Ltd The Grants Register 2010

Palgrave Macmillan Ltd The Grants Register 2011

Papanastassiou Pearce The Strategic Development of Multinationals

Quantitative Methods Swift Piff

Rivera There’s No Crying in Business Roberts The Competent Public Sphere

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7 29

INDEX Robinson Harris Unsecured Ladders

The Role of Large Enterprises in Democracy and Society Fryzel Dembinski

Roman The King of Madison Avenue

Rusten Bryson Industrial Design, Competition and Globalization

St James’s Place Tax Guide 2010-2011 Sinclair Lipkin 60

Thinking Skills for Professionals Greetham

Standing Electronic Markets

Thompson Bates Promoting Workplace Well-being 17

Staples Responses to Regionalism in East Asia

Thompson McHugh Work Organisations

Star-Spangled Soccer Hopkins

Thompson Smith Working Life

States Versus Markets Schwartz

Thomson Graham A Woman’s Place is in the Boardroom

Thomson Graham Lloyd A Woman’s Place is in the Boardroom: The Roadmap

Tomasini Van Wassenhove Humanitarian Logistics

Tosey Mathison Neuro-Linguistic Programming

Stead Elliott Women’s Leadership

Storytelling in Organizations Musacchio Adorisio

Saarinen Rilla Changes in Innovation

Sakwa Stevens Contemporary Europe

The Strategic Development of Multinationals Papanastassiou Pearce

Sales Management Donaldson

Strategic Leadership Leavy McKiernan

Samset Early Project Appraisal

Strategies for Asia Pacific Lasserre Schutte

Scenario Planning Lindgren Bandhold

Strategies of Multinationals in Central and Eastern Europe Chobanova

Schank Lyras Soloway The Future of Decision Making 10

Strategy and Human Resource Management Boxall Purcell 24

Scholte Globalization

Schreyögg Sydow The Hidden Dynamics of Path Dependence

Schwartz States Versus Markets

Schwass Wise Growth Strategies in Leading Family Businesses

Supply Chain Management Waters

Scott Organization Philosophy

Sustainability Strategies Orsato

The Second Automobile Revolution Freyssenet

Sutherland Canwell Key Concepts in Leisure

Selling Your Business for More Boehler Barron Cook 52

Sutton Globalizing Ideal Beauty

Sensory Marketing Hultén Broweus van Dijk

Swan Worked Up Selves

Services Marketing Baron Harris Hilton

Swift Piff Quantitative Methods

Sex, Money, Happiness, and Death Kets de Vries

Shaw The DNA of Customer Experience

33 9

Simpfendorfer The New Silk Road

Stringer The Green Workplace

Sunset in the Land of the Rising Sun Black Morrison 44

Shaw Ivens Building Great Customer Experiences

Sheard Kakabadse Leadership Teams

Strategy by Design Carlopio

Sinclair Lipkin St James’s Place Tax Guide 2010-2011 60

U Understanding Enterprise Bridge O’Neill Martin

Understanding the International Student Experience Montgomery 63 Union Revitalisation in Advanced Economies Gall

United Kingdom Balance of Payments 2010 Office for National Statistics

United Kingdom Economic Accounts Office for National Statistics

Unsecured Ladders Robinson Harris

Unterhalter Carpentier Global Inequalities and Higher Education

Using Your Emotional Intelligence to Develop Others Caldwell Gravett

V Vaiman Talent Management of Knowledge Workers 18

Talent Management of Knowledge Workers Vaiman 18 Tambunan SMEs in Asian Developing Countries

Taylor Business Statistics

Valdez Molyneux An Introduction to Global Financial Markets 60 Values and Opportunities in Social Entrepreneurship Hockerts Mair Robinson 51

Teaching for Understanding at University Entwistle 63

Vested Outsourcing Vitasek Ledyard Manrodt

Vitasek Ledyard Manrodt Vested Outsourcing

Smart Management Butcher Clarke

Technological Innovation Martín de Castro Delgado Verde López Sáez Navas López 55

SMEs in Asian Developing Countries Tambunan

Technology Management Cetindamar Phaal Probert 55

Social Enterprise Martin Thompson

Sparrow Hird Hesketh Cooper Leading HR

The Theory and Practice of Change Management Hayes

The Spectre at the Feast Gamble

There’s No Crying in Business Rivera

W Wales Gorman Hope Big Business, Big Responsibilities 57 Walters Nichols Workplace Health and Safety

Warhurst Eikhof Haunschild Work Less, Live More? 26

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INDEX Waters Supply Chain Management

Ways of Living Blyton Blunsdon Reed Dastmalchian 18 Westland Global Innovation Management

When Money Was In Fashion Fisher

Whitley Hosein Global Challenges for Identity Policies

Williams Elliott Crisis and Recovery

Wise Growth Strategies in Leading Family Businesses Schwass

A Woman’s Place is in the Boardroom Thomson Graham

A Woman’s Place is in the Boardroom: The Roadmap Thomson Graham Lloyd

Women’s Leadership Stead Elliott

Work & Organizational Behaviour Bratton Sawchuk Forshaw Callinan Corbett 27 Work and Life in the Global Economy Howcroft Richardson

Work Less, Live More? Warhurst Eikhof Haunschild

Work Matters Bolton Houlihan

Work Organisations Thompson McHugh

Worked Up Selves Swan

Working in Jamie’s Kitchen Kelly Harrison

Working Life Thompson Smith

Workplace Conflict Atzeni

Workplace Health and Safety Walters Nichols

World Bank Doing Business 2010

Y Yau Chow Harmony versus Conflict in Asian Business 46 Yi The Oil and Gas Service Industry in Asia

Yu Li-Hua China’s Highway of Information and Communication Technology

Z Zaleznik Executive’s Guide to Understanding People 8 Zara and her Sisters Badía Zinni Koltz Leading the Charge

38 9

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The only book to offer a truly balanced and international approach, this bestselling core textbook covers everything required to understand organizational behaviour. The new edition retains all of the key features that made the first so successful: a balance between psychological and sociological perspectives, a fully integrated critical approach, excellent pedagogy and an attractive 4-colour page design.

March 2010 I Paperback I 608pp I £39.99 I 978-0-230-23061-3

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