5 minute read
PETSVILLE ANIMAL HOSPITAL
Dr. Satveer and his wife, Ady, believe in making your pet’s visit to Petsville Animal Hospital as fun and stress-free as possible. Exam rooms with buckets of toys, a buffet of treats, and dog beds make a trip to the animal hospital feel more like home.
Their mission is for your pets to love visiting Petsville, where Dr. Satveer treats cats, dogs, and exotics such as ferrets, guinea pigs, hedgehogs, and rabbits.
He says, “We want your pet to run into our hospital and go right for the cookie jar that is always on the table by the computer.”
Petsville opened with a ribbon-cutting ceremony on April 24, 2023.
My work is my passion. Ady and I love taking care of pets in need.
He says, “Working together is the best, especially now that we are expecting our first baby – it is great that I can spend more time with her at work. We are a great support to each other.”
“Ady manages the hospital. With her at my side, I can focus on the patients and treatment. She oversees client relationships, inventory management, marketing, and financial management. She designed the whole hospital and made it more pet-friendly and homey.”
Maple, their mischievous puppy, is the hospital’s mascot. She often comes in with Ady and loves to greet and give free kisses to everyone.
The couple recently moved to Steveston from Burnaby. Dr. Satveer says, “I love Steveston’s slow pace and closeness to nature. I believe in making connections with the people I live or work with. In small communities, a connection is naturally easier. Neighbours know each other by name, wave at each other on the street, and often work together.”
Fear-free animals is the goal.
“The fear-free approach extends throughout the entire hospital. This includes mats, hiding spaces, allowing cats to stay in their carriers or dogs in their family's lap, pre-visit medications, stress-free handling techniques, and larger factors like the design of the practice to include separate cat and dog areas.”
Examining pets on a high table often adds to their stress; Dr. Satveer prefers to sit on the floor and approach them at their level.
For anxious and aggressive pets, they provide no poke visits. Usually, a pet comes in two to three times a year; their visits most likely involve taking temperatures, vaccinations, and blood draws. For an anxious pet, a trip to the vet can become a negative association.
A no poke visit increases your dog or cat’s comfort level by establishing a bond with staff members. Above all, this visit will not involve unpleasantries such as having a temperature taken or blood drawn. Pets that have learned to associate familiar voices and yummy treats with a clinic visit can hardly wait to get in the door!
To make your life easier, Dr. Satveer can make house calls.
House calls are advantageous if you have a pet that gets stressed going to the vet, transportation is a problem or your pet is susceptible to motion sickness. As well, Dr. Satveer can provide your pet euthanasia in the comfort of your home.
The hospital provides primary and urgent care during and after business hours. They take emergency cases only during regular business hours, and 24-hour assistance is available.
The hospital provides primary and urgent care during and after business hours. They take emergency cases only during regular business hours, and 24-hour assistance is available.
Petsville works with clients to understand their financial situations and to ensure no pet is denied basic care and treatment.
Pet care is our foremost priority.
Petsville’s X-ray machine is a pediatric (humangrade) digital machine, which means there is less radiation exposure to pets and staff. The hospital has an oxygen recovery chamber for a speedy and smooth post-surgery recovery for small dogs and cats.
Clients know the stress of having to leave their animals for a procedure. Petsville kindly sends post-surgery updates with a photo of the brave patient.
All blood work and most fecal tests are done on-site, allowing quick results and early diagnosis. A portable ultrasound machine is used at home or in the exam room, wherever your pet is more comfortable.
Client testimonials praise Dr. Satveer’s extensive knowledge and compassion. They also appreciate his kind and friendly staff.
“Dr. Satveer says, “When we train our staff, we always tell them to think from a pet’s perspective, and everything will be simple; if you were a dog, how you would like to be treated and approach them the same way. It’s all about understanding their feelings and behaviours; in return, they will make it easy for us to help them.”
Petsville Animal Hospital
120-3511 Moncton Street Richmond, BC V7E 3A3
Phone 604-245-7474
(Story by Sarah Gordon. Nov 2023. PALLA MEDIA)
