The Future of Hotel Accommodations
INDEX
04
WELCOME
05
INDUSTRY MILESTONES
06
OUR SERVICES
08
CREW ACCOMMODATIONS: LODGING, TRANSPORTATION & MORE
10
OUR APPROACH
13
DISTRESSED PASSENGERS & EMERGENCY RELIEF
14
MEETINGS & CONVENTIONS
15
CONVENTIONS REGISTRATION AND HOUSING
16
CORPORATE TRAVEL AND WORKFORCE LODGING
18
PRODUCT SUITE: OUR PROPRIETARY SOFTWARE OVERVIEW
20
SOME OF OUR CLIENTS
22
CONTACT US
HOTEL CONNECTIONS
INDUSTRY MILESTONES
The future of hotel accommodations
1997 Company launched as first entity dedicated to sourcing and managing crew accommodations. 1998 Company first to offer airlines an integrated global crew accommodations program. 1999 Company becomes first to automate hotel RFPs, introduces reverse billing 2000 Company opens European headquarters in Zurich
Supplying Airlines Industry-Leading Solutions for Over Seventeen Years
2002 Company expands into Asia, opens Singapore office 2005 Company introduced industry’s first crew hotel feedback system to ensure crew satisfaction. 2008 Company opens regional office in Mexico City 2010 Company delivers first integrated end-to-end crew room scheduling system
• Sourcing & Procurement to Airline’s Exact Specification
2012 Company expands technology platform, introduces mobile services
• Seamless Integration with Crew Scheduling & Communication Systems
2014 Company achieves seventeenth year of growth, exceeds 100 employees, successfully handles
• World-Class Operational Reliability and Agility • Comprehensive Services to Meet Wide Range of Needs & Configurations • Guaranteed Financial & Operational Value
04
2013 Company relocates to Miami, Florida diverse portfolio of clients in commercial, private, charter and cargo sectors.
OUR SERVICES Your Choice: End-to-End Turn-Key Solutions or Targeted Business Support We understand the different needs of different clients, whether it’s auto-blocking thousands of rooms a week for a scheduled carrier, handling the dynamic room requirements of charter operations, or focusing on last minute, fast-moving bookings for private aviation clients. • Source smallest to largest mar ets CI S-Certified Staff • Serve All Segments Crew
assengers Meetings Corporate mergency Response Wor force
• eliver oth Operational and Strategic lanning • Optimi ed Contracts • echnology Integration
06
Our Business Segments: • Crew Accommodation • Distressed Passengers and Emergency Relief • Meetings and Conventions • Corporate Travel and Workforce Lodging
CREW ACCOMMODATIONS: LODGING, TRANSPORTATION & MORE Integrated systems that support your operation 365/24/7 • Active and On-Going Account Planning & Management • Superior Sourcing According to Your Procurement & Labor Standards • Dynamic Room Scheduling, Invoicing & Reporting Systems • Configurable IROP Systems for In-House or Out-Sourced Solutions • 365/24/7 Global Customer Service • Firm Financial and Operational Commitment to Results
08
OUR APPROACH Integrated Plan to drive financial & Operational Results
Drive Maximum Value for Money
Ensure Crew Safety & Comfort
Drive Operational Efficiency
Manage & Service
Contract Audit
Program Assessment
10
Care for Customers
Sourcing & Procurement Software Configuration
DISTRESSED PASSENGERS AND EMERGENCY RELIEF Expect the Unexpected Our vision is to revolutionize the distressed passenger business and create a new service and commercial standard for how airlines handle disruptions. By centralizing and aggregating inventory and prices in an online market with transparent pricing in a secure, easy-to-access way for commercial and individual buyers and sellers, we will drive tremendous efficiencies and value. It also offers an entirely new set of service and revenue opportunities for all participants in the value chain. We envision ubiquity: a
-
product that is available to airlines and travelers whenever or wherever they need, and converting a pain-point into a service differentiator.
• Centralized Condition Monitoring • Station-Based Hotel Room Inventory Systems for Transparent Pricing • Automated Buying, Vouchering & Invoicing Process • 365/24/7 Global Customer Service • Soft & Hard Block Inventory Planning
12
-
MEETINGS AND CONVENTIONS With 17 years in the business, Hotel Connections is translating the decades of knowledge from handling over 7 million roomnights a year with Airlines into help you with all your meeting needs. One thing the airline industry will teach you is how to handle the details and the last minute changes with ease, precision and professionalism. Whether its 10 rooms or 1,000 rooms - we have it covered.
CONVENTIONS REGISTRATION AND HOUSING Hotel Connnections management and our specialized VIP and Exhibitor services:
• Registration • Meeting & Event Planning • Budget Management • Attendee Engagement Pre, During & Post Meeting
We are proud to roll out our Meetings Department and look forward to working with you to create the perfect experience for you and your attendees
Complete Meeting Management to include: •
rocurement
• City, Site and Venue Selection • Hotel Contract Negotiation - maximize on room rate, comps and upgrades • Online Registration and Reservation Software - available online, call in, smart phone app. • Complete On Site Meeting Management • VI , Exhibitor and Speaker coordination • A V and Food and Beverage management • Transportation Coordination All ost Meeting Needs - Billing, Comp usage and customizable reporting.
14
CORPORATE TRAVEL AND WORKFORCE LODGING Business Travel We make employee business travel easier and less expensive with our booking systems and negotiated hotel rates. • Customizable Reservations Interface with web and mobile access. • Streamlined Booking Process that is designed around your rates and policies. • Discounted, client specific contracted rates that we negotiate on your behalf using our global staff of procurement professionals
• Access to Proprietary Rates that Hotel Connections has negotiated in thousands of properties worldwide. • 24x7 Customer Service with multi-lingual staff: English, Spanish, French and Arabic. • Dedicated Account Management to oversee your account on a global basis, and support market planning and analysis, special projects and unique needs of crew and key staff. • Reporting & Analysis on all activity by market, time period, transaction and in aggregate.
16
PRODUCT SUITE: OUR PROPRIETARY SOFTWARE OVERVIEW Hotel Connections has a robust product suite that extends from procurement (sourcing the best supplier contracts for crew, distressed and corporate travel) to finance (invoice reconciliation and accounting). We are leading the market in evolution of these applications by integrating more deeply into the bloodstream of our airline clients to drive cost and service differentiation the way to the customer, through products we’re developing for crew members, station managers and passengers.
TRAVEL MANAGEMENT SYSTEM (TMS)
SCHEDULE MANAGEMENT
REZCONNECTIONS BOOKING TOOL
Our proprietary hotel database is integrated
Our schedule program supports crew
Whether
hotel
Available for all iOS and Android devices our
with a best-in-class CRM system which
room planning using both one and two-
accommodations for crew, corporate or
mobile app offers airline crew members the
delivers the ability to search, bid, data mine,
way interfaces. Through our proprietary
leisure travel, our proprietary hotel booking
ability to quickly retrieve real time information
manage and report all procurement activity
business rule engine, we apply each
engine gives you an intuitive tool to book
for current and upcoming trips including hotel
related to your program on a global basis.
client’s business rules (check-in, check-
hotel rooms with speed and accuracy. In
out, duration, etc.) to the hotel room
addition to your contracted crew rates
blocking process to ensure that inventory
and Hotel Connections contracted rates,
is accurately blocked and rooms are
RezConnections interfaces with Sabre GDS
accurately billed.
providing an even more generous selection.
accessed and reviews of the hotel can be
INVOICE MANAGEMENT
CREW INFORMATION SYSTEM (CIS)
REPORTING MANAGEMENT
The newest generation of our billing
Ensuring crew safety and satisfaction is
Report Management will provide a variety
system features a host of features and
our priority. With CIS, crew can research
of reporting capabilities for the airline. It
benefits designed to drive prompt accurate
property amenities prior to arrival, and
will enable you to budget, and forecast
reconciliation, enable dynamic adjustment
report on their experience during or
for your next year’s spend, provide you a
capabilities and an ad hoc reporting package.
after their stay. Issues are escalated
comprehensive report on the rate behavior
for immediate resolution with feedback
for each of your contracted hotels, a
reported back to crew. This web-based
comprehensive view of your current total
system, soon to be on a mobile app, allows
spend and specifics on any of the details
our account management team to follow
related to your current budget or future
up with hotel properties and transportation
planning’s and expenditures.
you
are
booking
CREW MOBILE APP
agencies to ensure they are providing superior service to our customers.
18
details, negotiated benefits, terminal pick up and drop off locations and our newest feature: real time location of the ground transportation vehicle. Flight status information can be also uploaded directly from the app.
SOME OF OUR CLIENTS
TESTIMONIALS
Hotel Connections really came through when we had a crisis, our operation suffered minimal disruption with their help.
This was the first time we outsourced our Crew Lodging program. We had no idea how much value the right supplier could bring; our costs declined and our crew are happy. Thanks Hotel Connections!
We are thrilled with our new contract terms. Hotel Connections negotiated things we didn't know were possible.
Our business is not always predictable: it's a great relief to have Hotel Connections there when we change course. They are so agile with their service and technology.
Airline Scheduler, International Airline.
Buyer, Larger Regional Carrier.
20
Senior Buyer, Asian Airline.
Crew Scheduler, US Carrier.
We are here 24x7 to serve you needs. Please contact us at any time to learn how we can make a difference Corporate Headquarters 6100 Blue Lagoon Drive, Suite 310, Miami, FL 33126 / Phone: +1.786.581.2900 / Toll Free: +1.866.966.8866 / info@hotelconnections.com Regional Headquarters for Europe Capital Place, 120 Bath Road, London Heathrow, UB3 5AN UK Phone +44 203 585 6000 / info@hotelconnections.com Regional Headquarters for Asia The Concourse 300 Beach Road #10-02 Singapore 199555 Phone +65 6292 5177 Fax +65 6292 2447 / info@hotelconnections.com Latin America Corporate Office Boulevard Adolfo Lopez Mateos 1936 Office 502, Tlacopac, Mexico, DF 01049 Phone +52 55.5661.2102 / info@hotelconnections.com
22
hotelconnections.com 1-866-966-8866 London, Mexico City, Miami, Singapore info@hotelconnections.com