Claims Handling About us
We will
Parabis Limited offers clients both total outsourced
• Ensure that all claims handling procedures are in
or co-sourced arrangements for the handling or motor and liability claims for the represented and unrepresented third party.
line with current regulations and legal requirements • Deal with all claims notifications promptly and efficiently; explaining how the claim will be handled and what action the customer needs to take
Benefits Include: • Insourced litigation • PICAS / WARpCOA – use of automated valuation software • Fraud detection – use of mining and matching tool • Telephone mediation service • Case management system that is compliant with the CPR and forthcoming MOJ reforms • Integrated rehabilitation services • LEI voucher – reduction in ATE costs Our claims handling solutions are always tailored to meet individual client needs. We never rest and constantly focus on delivering improvements on service delivery and the creation of modern best practices, which can then be embedding into workflow applications either provided by Parabis Limited or written into the clients’ own application. Parabis Limited provide in-house, remote or white labelled solutions as required by the client.
• Provide customers with reasonable guidance on the claims process to assist them with making the claim • Handle all claims fairly and promptly, providing a full explanation if we are unable to deal with all or part of a claim • Settle claims promptly once a decision has been reached • Strive to resolve all disputes fairly and promptly • Ensure that any agent working on our behalf is committed to and acts in accordance with our stated claims philosophy
Contact Us For further information or to discuss your individual business requirements please contact: Kath Newton Operations Director T: 020 8253 1123 M: 07774 628503 E: kath.newton@parabislimited.co.uk
Claims Philosophy Parabis Limited is committed to delivering high quality claims management solutions across the whole range of our products and services.
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Consultancy, Strategic Advice & Delivery of Key Process Change About Us
Contact Us
Parabis Limited employs a dedicated team of
For further information or to discuss your individual
professionals including technical claims experts,
business requirements please contact:
operational experts, project managers, business
Kath Newton
analysts and solicitors to deliver a wide range of
Operations Director
consultancy services including process change,
T: 020 8253 1123
compliance issues and technical auditing.
M: 07774 628503
Concentrating on driving through efficiency and
E: kath.newton@parabislimited.co.uk
innovation our team will work closely with your senior management executives to deliver effective solutions and provide real competitive advantages.
Action Plan for Change The first step in any change process must be a clear understanding of your company’s strengths and weaknesses. As part of our consultancy service we will audit your claims operations and suppliers. The results we produce will help you rationalise issues such as operational performance and supplier efficiency and to identify the most significant areas of leakage. Those results will feed into an action plan to be shared with and endorsed by your key operational team. The Parabis team will then work through the action plan in partnership with your management team to set a strategic path of change. In addition, we will provide the tactical resource necessary to ensure implementation of the proposed changes and that they move forward as planned - on time and within budget.
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Introduction to Parabis Limited
About us
• Strategic advice
Parabis Limited was formed in 2004 in response to
• Technical claims auditing
the ever changing needs of the insurance industry.
• Delivery of key process change
Focusing predominantly on claims handling we
• Uninsured Loss Recovery services
currently employ in excess of 100 claims handlers and manage several long term outsourced contracts on behalf of leading insurers. Parabis Limited provides practical advice and consultancy to the insurance industry and their major insureds on all aspects of the claims process. Concentrating on driving through efficiency and innovation and working closely with clients to deliver effective solutions and provide real competitive advantage. Our focus is on the creation of modern best practices and then embedding these into workflow applications either provided by Parabis or written into our clients’ own applications. Parabis Limited is part of the Parabis Group, an organisation specialising in legal supply and professional services to the insurance, travel, healthcare and related industries.
Why Choose Parabis Limited? Just some of the reasons why working with Parabis Limited will deliver real business advantage include: • In excess of 100 claims handlers • National coverage with dedicated offices in London. Croydon,Liverpool and Halifax • Bespoke service delivery • Unrivalled experience of working on behalf of some of the UK’s leading insurers • Focus on best practice and innovation • Proven reduction in litigation rates • Proven reduction in claims lifecycle • Proven reduction in third party costs • Proven reduction in indemnity spend • Confidence that all claims are resolved in compliance with CPR and MOJ reforms • Access to associated services including legal, health, fraud, loss adjusting and risk management
Wide Range of Services Our services are bespoke and clients can be confident that by working with Parabis Limited they will receive a hassle free, prompt and efficient service that will deliver both short and long-term business benefit Parabis Limited offers a wide range of services including: • Third party motor claims handling • Liability claims handling • Professional indemnity claims handling
Contact Us For further information or to discuss your individual business requirements please contact: Kath Newton Operations Director T: 020 8253 1123 M: 07774 628503 E: kath.newton@parabislimited.co.uk
• Consultancy services
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Uninsured Loss Recovery Service Provision
the level of cover depends upon the type of policy
Parabis Limited offers an Uninsured Loss Recovery
selected. Claims involving personal injury are passes
(ULR) service via a dedicated team who pursue
to our specialist solicitors and any costs are met
the responsible party, and/or their insurer, for the
under the terms of the ULR policy.
recovery of losses not covered by an insurance policy following an accident. Our experience includes: • Vehicle damage repair costs • Motor insurance excess costs • Travel expenses • Loss of use and inconvenience of being without a motor vehicle • Damage to property (including clothing and possessions)
Contact Us For further information or to discuss your individual business requirements please contact: Kath Newton Operations Director T: 020 8253 1123 M: 07774 628503 E: kath.newton@parabislimited.co.uk
• Damages for injury, pain and suffering • Medications and treatment expenses • Loss of earnings
How it works Our ULR service is supplied via insurance companies and intermediaries and can be built into a motor insurance policy or sold as a stand alone product. The cover is offered as an additional protection to motorists involved in non-fault accidents and
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