Park Leisure Holidays brochure by Park Leisure Holiday Homes

S T E P

I N T O

H O L I D A Y

P A R K

EXPERIENCE LIKE NO OTHER www.parkleisureholidays.co.uk

At Park Leisure we have 4 stunning holiday parks to choose from. With coastal and country holiday retreats, we’ve got it covered for everyone from seaside adventurers to countryside explorers. WEEKEND BREAKS

Fancy a cheeky get-away with friends or family? Our weekend breaks are the perfect escape for you. With our 5-Star Customer Care team on hand, and our extensive local attractions page, we can help you to maximise your weekend break with us.

MIDWEEK BREAKS

Our Monday to Friday, 4-night breaks are the perfect break to relax and unwind. If you seek a weekend to relax and unwind, or a weekend of adventure to recharge your batteries, our 4-night breaks are perfect for you. Check out our local attractions pages to help you plan your perfect mini break.

SEVEN NIGHT BREAKS

LONGER BREAKS

There’s so much to do at our coastal and country holiday parks. From relaxing country walks in Yorkshire, to exhilarating water sports action in Cornwall. Whatever your holiday style you’ll enjoy a 5-Star experience with a Park Leisure Holiday.

holidays you’ve dreamt of and those memories you’re ready to make.

We’re here for the

CO N T E NTS 02 - 03

20 - 23

Welcome to Our Holidays

Littondale Yorkshire

06 - 07

24 - 29

Our Park Locations

Pentire Cornwall

08 - 13

30 - 33

Brynteg North Wales

Become an Owner

14 - 19

34 - 38

Par Sands Cornwall

Terms & Conditions

O UR H O L I DAY PARK S Pick your ideal location

MANCHESTER

NORTH YORKSHIRE

LONDON

NORTH WALES

CORN WA LL

BRYNTEG AN ADVENTURER’S PARADISE In the foothills of Snowdon and with its own private lake, our 5-Star Brynteg park is a nature lover’s paradise. The miles of picturesque coastline, quaint villages and the unique scenery of Snowdonia National Park are yours to explore. Our on-park facilities include a state-of-the-art gym, swimming pool, spa and beauty lounge for the ultimate in pampering luxury. If exploring Snowdonia National Park isn’t for you, Brynteg’s leisure facilities also include tennis courts,water-sports facilities, and more, keeping your whole family entertained.

PERFECT FOR

Families

Couples

Walkers

Coastal & Country

The Old Boathouse Italian Bistro

ON-SITE FACILITIES

CA E R N A R F O N

15 Minutes Drive

MENAI STRAIT 25 Minutes Drive

5-Star Service

Pet-Friendly

Restaurant & Bar

Indoor Pool

Spa

SNOWDON

45 Minutes Drive

Playground

Soft-Play

Entertainment

Kids Club

Tennis Courts

Water Sports

Climbing

Walking Trails

Cycling Trails

Fishing

W E A R E A 5 - S TA R A C C R E D I T E D PA R K

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HERE!

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DI SCOVE R WALE S

On and off-site activities for everyone

THE MIDLAND TAPAS & WINE BAR Caernafon Castle

THE WHITE EAGLE GREENWOOD FOREST PARK CAERNAFON

MENAI STRAIT BANGOR ZIP WORLD SNOWDONIA NATIONAL PARK BOUNCE BELOW

Snowdonia National Park

Brynteg Coastal & Country Retreat Places of Interest Cafe, Bar or Restaurant Menai Strait & Menai Bridge

Indoor Activites Our indoor leisure facilities include a fabulous heated pool where you can have a relaxing swim or take part in a fabulous range of bookable activities including: adult and family swim sessions, Water Walkerz, Underwater Sea Scooters, Snorkelling and swim lessons; or simply enjoy the refreshments from the SPA Café.

For the Kids Junior guests can join in with many types of workshops, including Pirates’ Paradise and survival skills, plus we offer a range of activities from movies or fencing to soccer or trampolining.

The Spa Brynteg’s spa is the perfect place to rediscover your wellbeing in a tranquil and relaxing atmosphere. Our quiet rooms and ambient surroundings allow you to step away from the hustle and bustle of holiday making, and unwind with a pampering session that will restore balance and harmony. 11

P IC K T H E PERFECT HOM E F OR YOU LUXURY LODGE

All with double glazing, central heating and flatscreen televisions as standard 3

The ultimate luxury, comfort and style 3

Sleeps

Our luxury lodges are the ultimate in holiday luxury living. If you’re looking for a spacious interior ideal for entertaining family and friends, our luxury lodges are perfect for you. With patio doors leading out onto a spacious decking area, our luxury lodges are packed with features to make your stay extra special.

GOLD

Everything you need for a comfortable stay 2

Sleeps

Our Gold holiday homes are spacious, modern and provide you with everything you need for a comfortable stay. A well-equipped holiday home, maintained to a high standard of comfort and design, our Gold holiday homes are a popular choice for our holiday makers.

CLASSIC

Everyday comfort needed for a great holiday base 2

Sleeps

Our classic holiday homes provide you with the everyday essentials needed for a great holiday base. Ideal for our holiday explorers, if you’re an ‘out and about’ holiday maker, looking for a holiday base with all the essentials, our classic range is perfect for you.

Images for Illustrative purposes only

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CHOOSE YOUR DURATION Short break or a whole week WEEKEND BREAKS

te g

MIDWEEK BREAKS

SEVEN NIGHT BREAKS

LONGER BREAKS

PAR SANDS A BEACH LOVE R ’ S PAR AD I S E One of Cornwall’s most desirable holiday parks with some of the most stylish holiday homes and lodges in the county, Par Sands is nestled just behind the sand dunes of Par Beach, and a stone’s throw from the water’s edge. Our on-park facilities ensure you and your family will always be entertained; our indoor swimming pool, all-weather sports courts, adventure playground, beach-side bistro, and wildlife lake are perfect ways to relax and unwind. And, if you venture away from the park, the unspoilt scenery and local treasures are sure to be a hit, with the incredible Eden Project just moments away, and the stunning beaches always inviting a stroll.

PERFECT FOR

Couples

Families

Pet Owners

Beach Lovers

Par Beach

ON-SITE FACILITIES

PA R B E A C H

1 Minute Walk

E D E N P R OJ E C T 15 Minutes Drive

5-Star Service

Pet-Friendly

Restaurant & Bar

Indoor Pool

Playground

N E W Q UAY

45 Minutes Drive

Tennis Courts

Putting Green

Entertainment

Walking Trails

Cycling Trails

W E A R E A 5 - S TA R A C C R E D I T E D PA R K

WE ARE

HERE!

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DI SCOVE R CORNWALL On and off-site activities for everyone

Newquay

PORT ISAAC

Perranporth Beach

FIFTEEN BY JAMIE OLVER NEWQUAY PERRANPORTH BEACH

SAM’S ON THE BEACH THE LONGSTORE STEAKS & SEAFOOD HEALEY’S CORNISH CYDER FARM Par Sands Coastal Holiday Park

FLAMBARDS THEME PARK Par Beach

Places of Interest Cafe, Bar or Restaurant

For the Kids From football to tennis, kids adventure playground an entertainment program, and water sports galore, boredom will never be a possibility at Par Sands.

Multi-Sports Court Get competitive with a range of sports that can be played on-park with tennis courts, boules and a putting green so you can tune up your game while on holiday or simply try something new!

Indoor Pool Relax and enjoy our luxury indoor heated swimming pool, which offers a nice environment to enjoy hours of endless fun or a quick dip with family or friends.

P IC K T H E PERFECT HOM E F OR YOU

GOLD+

Sleeps

3 2

Sleeps

The ultimate luxury, comfort and style

Our luxury lodges are the ultimate in holiday luxury living. If youâ&#x20AC;&#x2122;re looking for a spacious interior ideal for entertaining family and friends, our luxury lodges are perfect for you. With patio doors leading out onto a spacious decking area, our luxury lodges are packed with features to make your stay extra special.

Spacious and comfortable with a little added luxury

Our Gold Plus holiday homes are spacious and comfortable with a little added luxury. Whatever the weather, cosy up in your heated holiday home and enjoy the well-equipped interior. Maintained to a high standard, and with modern appliances, this holiday home has everything you need for a relaxing holiday.

PLATINUM+

Sleeps

Everything you need for a comfortable stay

Sleeps

The ultimate in holiday home living

Our Platinum Plus holiday homes offer the ultimate in holiday home living. With patio doors leading onto a larger deck and stylish seating, our Platinum Plus holiday homes are packed with mod-cons plus upgraded technology features such as 40â&#x20AC;? TV, DVD player and Bluetooth sound system.

GOLD

LUXURY LODGE

All with double glazing, central heating and flatscreen televisions as standard

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Images for Illustrative purposes only

YOUR DURATION Short break or a whole week

PLATINUM

2 2

Sleeps

Holiday home living at its best

Our Platinum holiday homes offer holiday home living at its best. If you’re looking for a beautifully furnished, modern and stylish interior, then look no further. Relax with family and friends in a modern lounge area, stylish dining area and fully fitted kitchen. Our Platinum Plus really is a home from home.

WEEKEND BREAKS

MIDWEEK BREAKS

SEVEN NIGHT BREAKS CLASSIC

2 2

Sleeps

Everyday comfort needed for a great holiday base

LONGER BREAKS

LITTONDALE D I S C O V E R

G L A M P I N G

Littondale Holiday Homes, named for its position nestled in the tranquil valley of Littondale is surrounded by some of the most spectacular scenery the Yorkshire Dales has to offer. Your perfect escape from the 9-5 lifestyle benefits from some of the most beautiful unspoilt landscapes covered with incredible hiking and cycling routes. Littondale can offer you the perfect escape whether you seek a quite relaxing environment or if you relish the great outdoors and love walking, cycling or fishing.

PERFECT FOR

Couples

Walkers

Littondale Glamping Pods

ON-SITE FACILITIES

THE FALCON INN

6 Minute drive

MALHAM TARN

35 Minutes Drive

5-Star Service

Pet-Friendly

Walking Trails

Cycling Trails

FORBIDDEN CORNER

50 Minutes Drive

Playground

Small Store

Local Golf Course

Local Fising

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HERE!

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DI SCOVE R NORTH YORKSHIRE On and off-site activities for everyone

WENSLEYDALE CREAMERY

FORBIDDEN CORNER

Forbidden Corner

FALCON INN BENTHAM GOLF COURSE ROZIâ&#x20AC;&#x2122;S TANDOORI HOUSE LANCASTER

Wensleydale Creamery

BLACKPOOL

Littondale Country & Leisure Park Places of Interest Cafe, Bar or Restaurant Malham Tarn

EMMERDALE FARM

YOUR DURATION Short break or a whole week WEEKEND BREAKS

1 1

Sleeps

Our Mega Pods offer guests a cosy, comfortable glamping experience where you can enjoy the feeling of being close to nature, whilst still enjoying some home comforts like a comfy bed, kitchenette and heating.

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GLAMPING PODS

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for you glamping experience

THE PERFECT HOME FOR YOU

MIDWEEK BREAKS

SAFARI TENTS

SEVEN NIGHT BREAKS

2 1

Sleeps

Enjoy our amazing park locations to the full with a seven day break at Park Leisure. From beach walks to hill tops, and exclusive restaurants to local pubs, experience everything our park locations have to offer at your leisure. Our Customer Care team are on hand to guide you with local information to help you make the most of your holiday. Our Safari Tents offer guests a luxurious, stylish glamping experience where you can enjoy the feeling of being close to nature, whilst still enjoying some home comforts like a comfy bed, kitchenette and heating. Images for Illustrative purposes only

LONGER BREAKS

PENTIRE A BEACH LOVE R ’ S PAR AD I S E Pentire is the perfect location from which to explore the stunning Cornish coastline and countryside. Situated within a short distance of the popular seaside resort of Bude, the park is within easy reach of a choice of beautiful beaches, historic market towns and picture-postcard villages. The area boasts an incredible variety of attractions and entertainment options with freshly caught local seafood being a speciality in restaurants. The epitome of a walker’s paradise, Pentire has many dog friendly beaches, stunning natural scenery and an abundance of traditional Cornish pubs. It’s relaxation at its finest.

PERFECT FOR

Families

Couples

Walkers

Coastal & Country

ON-SITE FACILITIES

BUDE

10 Minute Drive

T I N TA G E L

36 Minutes Drive 5-Star Service

Pet-Friendly

Playground

Walking Trails

Cycling Trails

W E A R E A 5 - S TA R A C C R E D I T E D PA R K

Coombe

PORT ISAAC

48 Minutes Drive

Kilkhampton B3254

Stibb

A39

WE ARE

HERE!

B3254

A39

Maer

Ploughill

Bush

B3254

Grimscott Stratton Bude

A3072

A39

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DI SCOVE R CORNWALL On and off-site activities for everyone

BUDE BEACH HOTEL

Port Isaac

PORT ISAAC THE CAMEL TRAIL

Bude Sea Pool

NEWQUAY

BIDEFORD

THE TREE INN

NATHAN OUTLAW

EDEN PROJECT

Pentire Coastal Holiday Park Places of Interest Cafe, Bar or Restaurant Padstow

Beaches With 5 of Cornwall’s best dog-friendly beaches just minutes from the park, Pentire is a walkers paradise. You’re never far away from feeling the sand between your toes.

Great Local Food Seek out the traditional seaside fish and chips, sample delicious coffee and cakes at quaint little cafes and fine dine at the excellent restaurants. With a wide range of cuisines, you’ll be wondering whether to graze on tapas, dine on proper ‘pub grub’ or sample the freshest local seafood.

Local Attractions With award-winning local attractions within easy reach of the park, there really is no better location to explore North Cornwall.

P IC K T H E PERFECT HOM E F OR YOU

All with double glazing, central heating and flatscreen televisions as standard 3

GOLD+

Spacious and comfortable with a little added luxury 2

Sleeps

GOLD

Everything you need for a comfortable stay 2

Sleeps

CLASSIC

Everyday comfort needed for a great holiday base 2

Sleeps

Images for Illustrative purposes only

T Y n O U A /pe S k D IS o. u T M T O ys.c a N’ lid DO K ho re O isu B.Oparkle

CHOOSE YOUR DURATION Short break or a whole week WEEKEND BREAKS

tir e

MIDWEEK BREAKS

SEVEN NIGHT BREAKS

LONGER BREAKS

YOUR EV E R L A ST I NG HOL I DAY. . .

NEWCASTLE

Holiday home ownership at Park leisure is easier than you think. We’re here for the holidays you’ve dreamt of, the ones that last forever and those memories you’re ready to make.

MANCHESTER

At Park Leisure we have 12 stunning holiday parks to choose from with a range of holiday home ownership options. With coastal and country retreats, we’ve got it covered for everyone from seaside adventurers to countryside explorers. For those seeking relaxation or outdoor activity, there’s a holiday park experience for you with Park Leisure.

LONDON

Step into a holiday park experience like no other...

Cornwall

North Wales Brynteg and Plas Coch are our North Wales parks.

Northumberland

Yorkshire

Amble links is located on the coast in Northumberland.

In Yorkshire youâ&#x20AC;&#x2122;ll find our Yorkshire Dales, Chantry, Littondale and Allerthorpe parks.

Explore our beautiful, unique Park leisure locations

Cornwall

Lancashire

Herefordshire

In Cornwall we have our Pentire, Oyster Bay and Par Sands parks.

Ribble Valley is nestled in the Lancashire countryside.

Herefordshire is home to our Malvern View park.

F IN D I N G YOU R HOM E F R OM HOME… Your Park Leisure holiday experience is waiting for you. Think stunning views, beautiful surroundings and endless options for adventure or relaxation - and that’s just the outside. Step inside and your Park Leisure holiday home will offer everything you could wish for to make your stay memorable and of course, completely tailored to you.

Ownership – the best decision you’ll ever make

If you’re new to the world of holiday home ownership, we understand that the process of buying your first holiday home can feel pretty complicated. Don’t worry, here at Park Leisure our friendly team will talk you through each step of the journey, offering advice and guidance to help you find the perfect holiday home for you. We know that investing in a holiday home is a big decision, which is why we pride ourselves on our owners first philosophy giving you an easy, honest and stress free route to buying your dream holiday home, and with our wide range of holiday homes we provide affordable luxury for every budget.

Find out more about becoming a holiday home owner…

Holiday home ownership at Park leisure is easier than you think. Our friendly team will talk you through each step of the journey, offering advice and guidance to help you find the perfect holiday home for you.

For more information speak to our team now on;

08081 150 617

www.parkleisure.co.uk/ownership

TH E TH I N G S YOU WA N T, N E E D AN D HAVE TO K NOW About our terms and conditions and ‘small print’

It is important that, along with your confirmation and the information we provide in our brochure and on our website, you read the following carefully as they make up your contractual agreement with us. If you’ve booked a special offer, its terms will also apply. The terms and conditions apply to bookings made directly with Park Leisure in person on one of our Parks, online or by phone and not to any private letting contracts made directly with a caravan holiday home owner on our Parks. From time-to-time, we may need to update these terms and conditions and so the latest version can always be found at www.parkleisure.co.uk/terms-and-conditions. If we make a significant change to our terms and conditions that fundamentally changes your reservation after you’ve booked, we commit to giving you the opportunity to cancel and receive a full refund. If you’re not happy with our terms or have any questions about them, please call your Park prior to your arrival during normal business hours, otherwise we’ll assume that you’ve accepted and agree to abide by them. For the sake of clarity, here are the definitions of some of the things we say in our terms and conditions:

1. Planning your holiday

a. Who’s holidaying on Park?

Since only the people named on the booking confirmation can use our caravan holiday homes, pitches and Park facilities, it is essential that you check it as soon as you receive it to ensure it is correct and subsequently tell us of any changes after you’ve booked. The total number of people coming with you (including children and babies) must not be more than the actual berths in your caravan holiday home, typically this will be between four and up to a maximum of eight people. Any additional guests over the maximum will unfortunately be turned away at check-in. Also, we want our holidays to be enjoyable for all of our guests meaning that if any member of your party acts in an antisocial way, the party may be asked to leave the Park immediately with no refund for any portion of your stay. If the behaviour is capable of being put right, we will give you one warning before we ask you to leave.

b. Peace of mind

You commit to looking after our accommodation and facilities so that other people can enjoy them with and after you. In the unlikely event that you cause any damage, you will tell a member of our Team straight away so we can sort it out. You commit to not acting in any way that can be reasonably considered as being antisocial and adversely affecting the holiday experience of other guests on Park. Any behaviour that in our opinion is likely to upset other guests will be considered to be antisocial. You and your party commit to not breaking any of these terms and conditions since, if you do, for the sake of your fellow guests, we will be obliged to tell you and your party to leave the park immediately with no refunds. If the behaviour is capable of being put right, we will give you one warning before we ask you to leave.

We do not offer holiday insurance products however, for your peace of mind, we strongly advise that you take out suitable holiday

insurance covering cancellation, medical and personal possessions as a minimum for the duration of your stay with us

2. Our commitments to each other

3. Paying for your holiday

So that you and your fellow guests have the best time, here are some commitments we make when we accept your booking and because it’s a two-way street, you will be making commitments to us when you book.

a. Our commitments to you

• ‘you’ and ‘your’ refers to the person who makes the booking

We will make every effort to provide you the holiday as described in our agreement.

• “Park Leisure”,‘the company’, ‘the business’, ‘we’, ‘us’ and ‘our’ refers to Park Leisure 2000 Limited, registered in England and Wales, no 3352005. Registered office Park Leisure 2000 Ltd, Tudor Court, York Business Park, York, YO26 6RS • ‘we both’ refers to both Park Leisure and you

We will make every effort to provide you with precisely what you booked but if you booked a two-bedroom holiday home and one is not available for the entire duration of your holiday we may upgrade you in to a three-bedroom holiday home of the same grade instead.

• ‘party’ you and those holidaying with you, the total number of whom is detailed on the holiday booking confirmation • ‘agreement’ - the contract between us based on these terms and conditions, any other conditions in our brochure, website or related to a special offer or anything else agreed in writing

We will make every effort to ensure you and those holidaying with you have a fantastic holiday full of happy and lasting memories.

• ‘park’ - the holiday park that you chose for your holiday

b. Your commitments to us and your fellow guests

You commit to telling us who is coming with you in your party and that you will only allow these people onto the park.

We will make every effort to prevent things from going wrong and, in the event that something does go wrong, tell us (see section 6 a) and we will make every effort to put things right in the quickest possible time.

a. What you will be paying……

Our current prices, inclusive of VAT at the prevailing rate on the date on which payment is made, are on our website however the exact price you pay can only be confirmed at the time of booking. We will not change your holiday price once you have booked and paid your deposit unless the VAT rate changes, or unless we both agree. Please note that deposits are nonrefundable and are £80 at the time of booking, where due. Unfortunately, mistakes do happen since we are all human so if we should happen to undercharge you because of a mistake on our part, we reserve the right to contact you to offer you the options of either paying the full price or cancelling your holiday and receiving a full refund. Conversely, if we’ve overcharged you by mistake, we’ll refund the difference in price. Don’t forget that you may have to pay for optional extras like Spa treatments in advance – if this is the case, we’ll always let you know.

b. …. and when you have to pay it by

All bookings made less than 6 weeks before the holiday start date have to be paid in full at the time of booking. If however

you book more than 6 weeks before the start of your holiday, you can either pay the full amount or a deposit with your balance due date being clearly indicated on your holiday confirmation. It is your responsibility to ensure that you clear the balance by the date stipulated since failure to do so will lead to your holiday being cancelled and you will not get any monies already paid refunded.

4. What happens when you wish to change your plans or cancel your holiday

c. If we have to change your holiday

As previously mentioned, we commit to delivering the holiday experience advertised in our brochure and on our website. On the very rare occasions when we find we can no longer offer the holiday booked, we will contact you to offer one of three options: i An alternative holiday that is similar or even better than the one you originally booked ii An alternative holiday that is less expensive than the one you booked along with a refund for the price difference iii Cancellation and a full refund

a. Need to make a change or changes….

Circumstances change so it may be that you need to alter your booking in which case we will try our best to meet your new requirements. If it is possible to make the requested change(s) it may result in your holiday costing more and you will be liable for this increase. Please bear in mind that there is a £20 admin fee for all changes and a change of park or dates within 42 days before your initial scheduled arrival date on Park may constitute a cancellation if we cannot meet your new Park and/or date requirements. Please check the details on your confirmation and advise us immediately of any concerns you may have.

b. Need to cancel your booking…..

We sincerely hope that you don’t need to cancel your booking however, if you do, please call our Holidays team on your chosen Park as soon as you know so that we can try to offer you alternative options, for example we may be able to change the date of your holiday. Depending on how close you cancel to your planned holiday start date, you will otherwise receive a refund according to the amounts detailed in the following table, paying your refund to the card you used to make your booking or send you a cheque. Days before your holiday starts

Refund entitlement

43 or more

Full refund minus your deposit or minimum loss of £80 per holiday home and £25 loss per touring or camping pitch

42-29

70% refund, minus your deposit

28-15

20% refund, minus your deposit

14-8

10% refund, minus your deposit

7 or fewer

No refund

5. When you’re on Holiday at Park Leisure a. Checking in and checking out

Check-in times vary, depending on where you’re staying. • Touring and camping guests can check in from 12 noon. • Lodges or Platinum Plus caravan holiday homes can check in from 1pm. • Platimum, Gold Plus and Gold caravan holiday homes check in from 2pm. • All other accommodations check in from 3pm On your arrival day, if you arrive before your check-in time, from 10am you are welcome to relax and enjoy the Park until your accommodation is ready for you. Alternatively, if you are planning to arrive after 6pm when our Reception closes or are running late, please let the park know in advance so we can make alternative arrangements for your arrival. If you do not arrive on the date on your booking confirmation and you have not informed us otherwise, we will assume that you have chosen to cancel your holiday with us. So, from noon on the day after the booked arrival date we reserve the right to re-let the accommodation. We may ask you to leave a cash deposit with us when you check in. We’ll return this once your holiday is finished provided your accommodation is clean, tidy and not damaged. Check-out time is 10am and we kindly ask that you return the keys and always leave your pitch or caravan holiday home looking good. Having checked out, if you fancy using the Park facilities, you are invited to do so up until 3pm.

b. Your holiday enjoyment

Where present, you have free use of our swimming pools and most other leisure facilities at the park during your stay. Some activities or Spa treatments cost extra or need a deposit, and some may not be suitable for everyone. Outside peak season, we won’t have quite as much going on at most of our parks. This is why those holidays cost less.

c. Smoking

There’s no smoking of tobacco, e-cigarettes and vaporisers in any of our accommodations or public buildings and we require all guests not partake in these areas. We do have clearly signposted outdoor smoking areas outside the public buildings and politely ask you to smoke outside of the accommodation and away from any fire hazard. However, if it is apparent that smoking has taken place in your accommodation, additional cleaning costs will be charged.

d. Bringing children?

Fitting a standard sized travel cot in the bedroom of a holiday home is not always possible meaning that it may be necessary to position the cot in the living room. If you need a cot or highchair, you can add this to your booking. Whilst on Park, we do everything we can to keep you and all children in your party safe however they remain your responsibility at all times, and you must make sure they do what our team say for their own safety. We expect all children under 16 years to be accompanied by a parent or guardian after dark.

e. Bringing your four-legged friend(s)?

We welcome up to 2 well-trained dogs in designated accommodation and on our Touring facilities however we do not allow any dogs listed under the Dangerous Dogs Act which include Pit Bull Terriers, Dogo Argentinos, Fila Brasileiros and Japanese Tosas. If you wish to bring pets other than dogs you will need to contact your chosen Park before you book to see if this is possible. Your dog is your responsibility so if your dog is noisy or misbehaves we may be forced to ask you to remove them to kennels at your own expense. Therefore, we ask that your dog is kept on a lead and that a responsible adult is looking after him/her at all times. To this end, we require that pets are not left alone in any accommodation at any time. Please bear in mind that you won’t be able to take your pet into our restaurants and public areas unless he/she is a Registered Assistance Dog.

f. Guests with special needs

If you have special needs or are travelling with someone who does, we do have some specially adapted caravan holiday homes and our Park Teams can give you advice and information as to their suitability. Since Registered Assistance Dogs are permitted in all of our holiday homes and in all areas of our parks, we cannot guarantee that we’ve never had any dogs in our accommodation.

g. Travelling in a group or alone

We want to give you and everyone else at the park a great holiday and so our holidays are designed with families and couples in mind. We don’t allow hen or stag parties. We may also turn down your booking or turn you away on arrival if you are travelling alone, or in a group which does not consist only of family members or couples, and we believe the reason for visiting is not in-keeping with our family focused values.

h. Food…. glorious food!

Our Food & Beverage Team Members are trained in food allergen awareness. If you have a food allergy or special dietary requirement, please talk to one of our team members before ordering your food. We will give you as much information as we can about the ingredients and how the food is prepared so you can make an informed decision about whether to or what to order in our bars and restaurants. Due to the strict terms of our food safety policy, we apologise for not being able to reheat baby and infant food for you. However, we will happily provide hot water and a microwave, so that you can prepare your children’s food according to your child’s exact preferences.

i. Our Guide to Hot Tubs

Your hot tub will have been completely emptied, cleaned and refilled on the day of your arrival in order for us to maintain the required hygiene standards. Given the quantity of water involved, it may not be at the regular running temperature of between 37°C and 38°C until the evening of your arrival. For your health and safety reasons, we test your hot tub’s chemical and water quality twice a day and have to insist when using your Hot Tub you: • Supervise all children between the ages of 5 and 16 years. No child under 5 years should use the Tub. • Shower before and after use and do not use any soaps or oils in the Hot Tub

• Take care both when removing and replacing the Hot Tub cover and when entering and exiting the Hot Tub • Do not jump or dive into Hot Tub nor stand, sit or lie on the lid or edge of the Hot Tub • Do not exceed the maximum number of people permitted as this puts strain on the tub and its chemical & filtration system • Refrain from smoking whilst in the Hot Tub and do not bring glass into or around the Hot Tub area • Do not use if you are pregnant and if you suffer from heart disease, diabetes, high or low blood pressure or any other serious illness, please consult a doctor prior to use. Also, avoid use if you are under the influence of alcohol or recently eaten a substantial meal. • Spend 20 minutes maximum in the Hot Tub and if at any time you feel light headed or unwell whilst in the Tub, you get out immediately • Replace the cover after use but please do not turn the Tub off in order to maintain the heat for subsequent use • Keep noise to a minimum after 10pm and that you do not use the Hot Tub after 11pm at all or at any time during stormy weather!

j. Driving, parking and charging your vehicle on Park To safeguard the holiday environment and the safety of all guests, the speed limit on Park is strictly 10mph unless your chosen Park rules stipulate otherwise and no driving is permitted around the site between midnight and 6am.

We’ll do our best to give you a parking space next to your caravan holiday home or pitch and although the vast majority have adjacent parking, we can’t guarantee this. Also, if you are planning to bring a large commercial vehicle, trailer, boat or jet ski for example, you will require consent from the Park so please check with your chosen park before you book. Unfortunately, some parks quite simply don’t have the space. We are planning to introduce electric vehicle charging points, but currently our Parks are not designed to supply the electricity required to support vehicle charging. In addition to the additional load on the accommodation’s supply, there is an increased risk of electric shock and a trip hazard from any charging cables that would be in use. Although we are fully committed to doing our bit for the environment and welcome hybrid cars, we therefore have to insist that guests do not use the accommodation’s electricity supply to charge up their vehicle.

k. Touring or camping

You can only bring one tourer, motorhome, tent or trailer tent onto each pitch. If yours is on the large side please let us know when you book so we can to help fit you in. Additionally, the price you pay for your pitch is for up to 2 guests and there is a charge for additional guests and for larger units payable at the time of booking. Most of our pitches accept awnings however we ask that neither you nor a member of your party sleeps under the awning.

l. Special occasions

We all enjoy a celebration so please do advise us when you book if you’ll be celebrating something special while on holiday with Park Leisure. In fairness to all guests on Park, if you are planning to hold a party of any description, we just need to approve your plans before taking your booking.

m. Cutting your holiday short?

We hope you’ll have such a great time and that you won’t want to leave but if you do, we don’t typically offer a refund.

n. Illness

With the wellbeing of all guests on Park in mind, please let us know if you come down with something that you think may affect anyone else. We may choose to contact a doctor depending on what you have contracted and ask you to stay in your accommodation or in extreme cases even ask you to curtail your holiday.

o. If you leave something behind

We have all done it so contact us as soon as you realise that you have misplaced something and we will do our best to relocate it although we are not liable if this isn’t possible or if the item is damaged. If we find it, we’ll return it to you, but depending on the size or nature of the item, you may have to cover the postage costs.

p. Personal belongings

Whilst on Park, you and those in your party are responsible for looking after your own belongings so we strongly advise that any valuable items you bring on holiday are adequately covered by your insurance. We cannot accept any liability for loss or damage to your belongings unless we have been at fault.

q. Keeping you safe and healthy

Including the use of Park Leisure operated CCTV on Park, we

do everything we can to keep you and your party safe and, of course, we have to comply with the law, Health and Safety Executive and local authorities. If there is an issue at your chosen park that we know about, we will advise you before you book. When on holiday, in the worst-case scenario it could mean us having to close facilities at short notice however we commit to alerting you as soon as we know. Regardless, it is vital that you follow our safety advice during your holiday with us. With your health and safety in mind, we do have a few important rules designed to keep you safe including: • Swimming Pool safety: We operate several pools across our parks and depending on size, some are lifeguarded and others are not. The following age restrictions are in place: For our lifeguarded pools: No unsupervised children under 12 years are allowed

0-3 year olds to be accompanied in the water by a responsible adult at the ratio of 1 adult to 1 child

4-7 year olds to be accompanied in the water by a responsible adult at the ratio of 1 adult to 2 children

8-11 year olds to be accompanied in the water or pool side by a responsible adult at the ratio of 1 adult to 2 children

For our non-lifeguarded pools: No unsupervised children under 15 years are allowed

0-3 year olds to be accompanied in the water by a responsible adult at the ratio of 1 adult to 1 child

4-7 year olds to be accompanied in the water by a responsible adult at the ratio of 1 adult to 2 children

8-14 year olds to be accompanied in the water or pool side by a responsible adult at the ratio of 1 adult to 3 children

The accompanying person must be a responsible adult who is at least 16 years old and is able to swim. For all nonswimmers, irrespective of age, the ratio of 1:1 applies and the accompanying person must be in the water providing direct supervision with the non-swimmer.

Regardless of the presence of lifeguards, you remain responsible for the behaviour and safety of all the children in your party at all times. • Electrical item safety: We ensure all appliances in both your holiday home and around the park are PAT (Portable Appliance Testing) tested on at least an annual basis and do our utmost to keep them in a safe and usable condition. We ask that you report any concerns immediately and that you do not use your own appliances that are not PAT tested. • Emergency access: If there’s an emergency we can enter your accommodation without notice.

r. Damages and access to your Holiday accommodation

In the unlikely event that your accommodation is damaged by you or another member of your party during your stay, we reserve the right to recover the cost of any required repairs from you, including any extra cleaning costs. On rare occasions, we may choose to go into your holiday accommodation at a reasonable time and notice during your holiday to check that everything is ok.

6. Questions, compliments and complaints

We’re totally committed to making sure everything is as you’d expect when you’re on holiday with us. In the unfortunate event that you have a concern, we promise to resolve it as quickly as we can. If you have an emergency issue such as loss of electricity, gas or water, or a major water leak we’ll work with our service providers to make sure your services are restored as soon as possible.

a. Feedback……. good and not so good

Our mission at Park Leisure is to exceed your expectations from start to finish and we genuinely value your feedback as to how we can improve your experience with us. Unfortunately, there are times when things do not go according to plan and we do not meet your expectations, but rest assured, we will do our very best to put things right and get your holiday back on track on every occasion. So…. If you have yet to travel you can… 1. Call the Park you are travelling to directly, numbers can be found online and in our brochure.

2. Email us at helpme@parkleisure.co.uk 3. Call our Guest Services Team on 01904 786100 during business hours. If you are on your holiday… Please let our Park Team know immediately of any concerns so that we can resolve any issues immediately and enable you to continue to enjoy your holiday as planned. If the Customer Care Team on Park cannot resolve the issue, they will put you in touch with the Park’s General Manager. As a last resort, please contact our Guest Services Team: 1. Contact the Customer Care Team on Park 2. Escalate to the Park General Manager if necessary 3. Email us at helponholiday@parkleisure.co.uk 4. Call us on 01904 786100 during business hours. If you have now returned home… … and still feel that the issue has not been resolved to your satisfaction, please put your complaint in writing to us giving us as much information about your complaint as possible. Depending on your preference, you can: 1. 2.

Email us at helpbackhome@parkleisure.co.uk Write to us at: Guest Services Park Leisure Holidays Unit 1, Tudor Court York Business Park Nether Poppleton York, YO26 6RS

You should do this within 28 days of returning from your stay, as we may not be able to consider a complaint if the evidence no longer exists. We do listen and learn… All comments, good and not-so-good are valued by members of the Leadership team. For the latter, they will ensure that the right Team member will address your issue and will do so promptly. For compliments, we operate a Team recognition scheme and will always communicate positive feedback to the individual or team concerned. Finally, we politely request that, to make sure that all feedback is dealt with in a timely fashion, you include your booking

reference in all correspondence or have this to hand if you choose to contact us by phone.

b. Call charges

If we ask you to call them, rest assured that calls to 03 numbers are only charged at standard UK rates from a landline but may vary from mobiles. These calls are usually included in any talk inclusive phone packages.

c. Got a question? Answers 24/7

Chances are that if you have a question, we have been asked it before and so we have compiled answers to many frequently asked questions online at www.parkleisureholidays.co.uk/faqs. If you cannot find an answer to your query there then please give us a call on 01904 786100 during office hours.

7. The small print

a. The holiday agreement

When you make a booking request, you’re offering to buy one of our holidays and you are agreeing to follow our terms and conditions. We do have the right to turn down your booking request. The holiday agreement between you and Park Leisure starts when either we accept your booking and deposit and subsequently issue you a booking confirmation or we confirm your booking online or over the phone. Our contract is with you as the lead booker and we remind you that you are making an agreement with us on behalf of everyone coming with you and it is your responsibility to make sure that they all know about these terms and that they accept them. This agreement does not allow either us or you to transfer or subcontract any of the things in it without getting permission in writing. When you make your booking, we will ask you for details of your permanent home address and may check this against publicly available records both to prevent fraud and to make sure we can contact you by post before or after your holidayshould we need to. All guests may be required to produce proof of their residential address such as a bank or credit card statement no more than 3 months old and photographic identification such as a passport or driving licence. We want to maintain a safe and secure environment for you and your family and may ask for your identification on arrival. We don’t knowingly allow anyone to use or visit our parks who

is a convicted child sex offender, subject to the notification requirements of the Sexual Offences Act 2003, or subject to a Risk of Sexual Harm Order or Child Abduction Notice. If a court or a similar organisation questioned any of these terms, the rest of the agreement would still be valid. It would also still be valid if we allowed you to do something that we wouldn’t normally allow under the agreement.

b. When things go wrong

We accept responsibility for things that go wrong if, and only if, we should have foreseen them when you booked or they arose later and were our fault. Since our mission is to ensure you and your party have a fantastic holiday at Park Leisure and we want to see you return in the future, we never try to avoid our legal responsibility and we commit to always dealing reasonably with any claims for loss or damage that are our fault. There are however situations beyond our control and under such circumstances we can’t take responsibility or pay compensation for things like fire, flood, explosion, weather conditions or damage, criminal damage, civil strife, industrial action, natural or nuclear disaster, war or threat of war, terrorist activity and epidemics, that damage or even destroy our accommodation or facilities. We commit to doing our utmost to assist you in the unlikely event of any of the above actually occurring.

By booking with us, you give us some personal information about you and your party. We may use it to: • Administer your booking and provide your holiday • Pass on to 3rd Parties that have been involved in your booking but only if it’s appropriate • Help put together internal statistics and market research to help us improve our holidays in the future • Contact you about coming back to us on another holiday. If you don’t want to receive any such information, please write to our Head of Compliance, Park Leisure Holidays, Tudor Court, York Business Park, Nether Poppleton, York, YO26 6RS • Process, in accordance with the legitimate interests of Park Leisure 2000 Ltd We’ll only talk to you or your travel intermediary if you booked through a 3rd Party about your information. When you book with us, you and your party agree that we can use the information as described. If you’re using a travel provider, make sure you refer to their data protection policy. Our privacy notice gives more detail about how we handle your information and is available on our website

e. TV filming and photography

c. English law

We want you to capture many happy memories whilst you are on holiday with us however we do not allow any guests to film or photograph in our swimming pools and changing rooms.

d. Marketing: Our brochure, website and data protection

On occasions, you may encounter a professional photography or video crew shooting for us or a TV show. Under this agreement, you and your party give us the rights to anything containing your image free of charge however if you or someone in your party does stray into shot without meaning to, we’ll do our best to remove the image from our library. Therefore, if you don’t want to be in shot, please try to keep clear of the area in which the photography and filming is taking place. We will always put up prominent signs.

We are based in the wonderful city of York, so are subject to English law and therefore we both agree that English law applies and that English Courts would make any decisions relating to any cases relating to this agreement.

So that you can make an informed choice, our Marketing Team do their utmost to ensure any literature you receive along with the website and brochure are accurate when published. Please note however that due to the range of makes and models within each accommodation grade, photos, layout plans etc are there to give an impression of what it’s like rather than present an exact likeness of what you will be allocated on arrival at your chosen Park. Please note that nothing from our brochure or website can be copied or used without our written permission and nothing in our agreement gives you or members of your party any rights over our intellectual property.

f. Holiday Home ownership

On occasions, Park Leisure arranges bookings of some holiday homes as an agent of the Holiday Home Owner; a list of owners of the holiday homes that are available is available from the Park Reception. If you book one of these holiday homes then your contract will be with the Owner of that holiday home and not with us.

We look forward to welcoming you on park soon 39

LITTONDALE - NORTH YORKSHIRE

BRYNTEG - NORTH WALES

www.parkleisureholiays.co.uk

PA R S A N D S & P E N T I R E - C O R N W A L L