6 minute read
How Tentrr Guarantees "Good Weather" or Your Money Back
By partnering with climate technology company, Sensible Weather, Tentrr, an operator of fully equipped campsites on private and public lands across the United States, has finally solved an age-old problem for outdoor hospitality operators.
Despite scientists’ best efforts, the weather still remains one of those variables outside of the realm of control for outdoor hospitality operators (and humans in general). Aside from the obvious property damage and safety risks, weather impacts operations and revenue significantly, in the form of booking hesitancy, last-minute cancellations, and poor reviews due to the diminished guest experience.
– Jay Sears, chief growth officer, Tentrr
Though there are the rare few that enjoy taking a hike in the rain or don’t mind staying cooped up inside their tent with a deck of cards, the vast majority of campers and glampers book their trips to enjoy time outside, preferably while staying dry. Therefore, when it rains, the negative impact on the outdoor experience ultimately falls on the campground operator or host to deal with the fallout. While this is an age-old problem for hospitality operators, Tentrr, has implemented a solution: The Weather Guarantee.
Enter Sensible Weather. Since partnering with the innovative climate technology company in 2021, Tentrr guests have enjoyed the option to add a new kind of protection to their reservation.
A Sensible Solution for the Outdoor Hospitality Industry
Weather Guarantees are the first product from Sensible Weather—a climate technology and insurance company founded by climate scientist and former hedge fund quant, Nick Cavanaugh, PhD.
Over the past three years, the company has built a proprietary climate risk platform to quickly analyze decades of climate data for any location in the world to quote Weather Guarantee coverage for outdoor experiences in under a second. The platform ingests cutting-edge satellite imagery on an hourly basis which combined with historical weather data and enormous processing power, allows Sensible to deliver advanced climate risk analytics, previously only available to hedge funds and industry, to everyday consumers.
Sensible’s tech also tracks campers’ exposure to bad weather in real-time based on the location of their experience and proactively reimburses their daily trip rate based on each morning’s daily forecast, without any claims process or proof of loss required from covered consumers.
How it Works for Tentrr
On the online check-out page, Tentrr displays a “Rain Guarantee managed by Sensible Weather” offer to guests alongside their reservation details and gives campers the option to add weather protection to their Tentrr shopping cart with a single click. When a camper purchases the weather protection, Sensible monitors the forecast for their specific campsite and trip dates, and automatically issues Tentrr-branded SMS notifications with a link for campers to easily collect their reimbursement on days when bad weather impacts their outdoor experience. If Tentrr or one of their campers needs to make a change to an existing reservation, the guarantee is automatically updated via API.
For Tentrr, this gives their guests peace of mind when booking and enhances their experience when it rains during their trip, while at the same time paying revenue share on Weather Guarantees sold. Any inquiries related to the Weather Guarantee are managed entirely by Sensible’s customer support team.
Tentrr’s partnership with Sensible also provides passive revenue through a rev share agreement, but also by decreasing cancellations, mitigating booking hesitancy, and minimizing negative reviews.
Tentrr
The Results
In their first full year of working with Sensible, 31% of Tentrr guests added a Weather Guarantee to their reservation when given the option. And just 2% of Weather Guarantees purchased required customer support of any kind. Best of all, by partnering with Sensible Weather, rainy days are free for Tentrr guests.
For businesses like Tentrr who want to shield their guests and operations against the risk of bad weather—and for travelers who want to ensure their annual vacation fund doesn’t get washed out by rain—Sensible’s Weather Guarantee may be the answer.
Interested in offering weather guarantees to your guests? Contact Sensible Weather at partnerships@sensibleweather.com to get started.
About Sensible Weather
Sensible Weather is a Los Angeles-based climate technology and insurance company focused on helping consumers understand climate and de-risk the weather. The company was founded in 2019 by a climate scientist, Nick Cavanaugh Phd, and is backed by the National Science Foundation, leading VCs such as Walkabout Ventures, Infinity Ventures and Certares, and executives from leading fintech and travel brands. The founding team is a technically-oriented group of top engineers and product technologists from finance, insurance, entertainment and online travel. Sensible’s Weather Guarantee product has been recognized in Time’s Best Inventions of 2022, Skift’s IDEA Award for Best Traveler Experience, and won the award for Best Growth Stage Startup at the 2022 Independent Lodging Congress. www.sensibleweather.com
About Tentrr
Less roughing it and more enjoying it. Tentrr’s fully equipped, ready-to-go campsites are the newest way to experience the great outdoors. Spacious canvas wall tents come with a comfortable bed for a good night’s sleep, Adirondack chairs for optimal stargazing, and a fire pit to keep you warm (don’t forget to bring marshmallows). Other amenities include a solar shower, propane heater, table + benches, and a Tentrr Loo with privacy tent. With more than 1,000 completely outfitted sites around the country, Tentrr connects those seeking the respite and adventure of the outdoors with private landowners and unique, exclusive opportunities to camp in State Parks. The platform is revolutionizing the campsite booking process, providing new income streams for land trusts and landowners, supporting local economies, conserving natural lands, boosting tourism, and getting more people outdoors. Sites are $150/ night on average. Tentrr is a better way to camp. For more information, visit www.tentrr.com.
